Name: Metcourt Inn, Gaborone
Address: Bonnington Farm, Molepolole Road, Gaborone, BW

6/10

Pleasant

27 Apr 2026

Paul

Outdated and in need of a facelift; Calling this a resort is a big stretch with it's limited dining, no onsite store, old pool, etc. The rooms look fine, but nothing works well: many lights burned out, tub doesn't drain, A/C works infrequently,Extremely Limited Room Service, and safe is permanently locked by some past guest (staff could not even unlock it). The front desk tried to be helpful, and that is its strong point

Self

8/10

Excellent

23 Jan 2026

Anthea

Lovely hotel
Staff helping

6/10

Pleasant

16 Jan 2026

Mlungisi

Lights in that room

Leisure Self

8/10

Excellent

22 Dec 2025

Bernard

The room is clean, quite spacious, the AC works perfectly. There is a choppies supermarket nearby at Puma energy, which is a walkable distance.
Make sure you try the beef at the beef restaurant at the grandpalm restaurant.
Sadly you have to walk to the other side of the grandpalm restaurant and casino for you to access food

10/10

Exceptional

08 Dec 2025

Esraa

Wonderfully space

2/10

Poor

29 Nov 2025

Boipelo

I had a bad experience with check in, they made me wait 2 hrs to check in, no complimentary drink, no apology from the hotel, they could not find the booking but to find it and a alternative solution took more than 2 hrs. i booked a room with twin beds for my mum and me but they gave us a double bed at the end of it. Overall experience was not wonderful

Leisure Family

6/10

Pleasant

23 Nov 2025

Bill

Okay

6/10

Pleasant

15 Nov 2025

B N

Fix miscommunication with Expedia bookings, its not customer fault and if B2B doesnt work then dont list with them.
Customer got help for hours pending proof of purchase despite having everything including email.
They insisted getting email forwarded to them.
Absolutely aweful experience

Business_and_leisure Family

6/10

Pleasant

13 Nov 2025

Sara

The rooms were fine for the price, but you are certainly getting what you pay for. The breakfast is not included, despite what it says online. Likewise most of the other reviews are accurate with no water for purchase, no restaurant in the hotel, and rooms not ready at the time stated in the emails. Over all it wasn’t horrible, but disappointing that most of the negative reviews were correct.

Business

10/10

Exceptional

11 Nov 2025

Felix

Great service

Leisure Partner

10/10

Exceptional

03 Nov 2025

Felix

Clean , all amenities available. Prompt check in

Leisure Friends

6/10

Pleasant

02 Nov 2025

Khungwa

Nice location

Self

4/10

Poor

31 Oct 2025

Marielle

Air conditioning not working

6/10

Pleasant

23 Oct 2025

Jana

I’m not having any kind of coffee service in the lobby or in the mornings is not good. So even meeting people having meetings with people in the nice lobby area there are no drinks of any kind to be purchased.

4/10

Poor

18 Oct 2025

Peter

The service from reception is very bad. Rooms are not in good condition anymore

Business

10/10

Exceptional

11 Oct 2025

Felix

Clean room, easily accessible. Seem less check in

Leisure Friends

2/10

Poor

08 Oct 2025

Santhosh

The cleaning crew were great. But the front office was rude and just unpleasant to deal with. THERE ARE NO RESTAURANTS IN THIS HOTEL. You have to walk to another hotel to get ANY FOOD. They will give you one water bottle, if you ask for more after 5pm, they will not give you any. And yes, NO ROOM SERVICE.

There is a convenience store near by, but if you don't have water in the night, then good luck walking to the store.

The first day my AC wouldn't work. When i talked to the receptionist, he said \"Maybe it does not want to work.\" And he turned around and went about his business. I was pissed, but controlled myself and requested him to please do something. He said he'll 'try.' After an hour i went back and asked again, he barely acknowledged me. Third time i made a issue. After another hour a technician came up and told me that the AC is frosted over. It took another hour before they changed rooms.

Terrible customer service. Please also check the ratings that Hotels.com is saying for this hotel. It's not a 5 star hotel. This is a budget hotel with old furniture and NO RESTAURANTS.

Business

10/10

Exceptional

01 Oct 2025

Vijay

Clean convenient and staff friendly

Business Family

2/10

Poor

26 Sep 2025

Mahommed Naeem

The staff at reception were non - chalant. Bad attitude . Service was poor. No porters. were unable to deliver an iron to the room. Had to fetch it myself. Breakfast was poor.

Leisure Partner

4/10

Poor

02 Sep 2025

Setso

The Staff was really rude , they were claiming they didnt see my booking and there were no rooms

10/10

Exceptional

02 Sep 2025

Neo

Pleasant stay

Hotel clean with friendly and helpful staff.I highly recommend ,Metcourt was home and close to the shops ,road .Easy to access transport.

Self

8/10

Excellent

24 Aug 2025

Comfort

very dusty room

10/10

Exceptional

22 Aug 2025

Raphael

Good

Business_and_leisure Partner

10/10

Exceptional

09 Aug 2025

Muhammed

Area is good. For the rate paid room was great. Had some wifi issues at times

Business Family

10/10

Exceptional

01 Aug 2025

Taylee

Rooms were lovley and comfortable bed and clean. Nice cosy and quiet

Business Partner

4/10

Poor

29 Jul 2025

Setso

No microwave and the staff is rude.

4/10

Poor

29 Jul 2025

maatla

Booked and paid by app but was delayed by staff trying to confirm my booking.had booked double bed got twin beds

8/10

Excellent

25 Jul 2025

Verified traveler

Affordable, comfortable and well worth the stsy.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Oteng

The light were not enough

Leisure Partner

8/10

Excellent

26 Mar 2025

Merces

Overall it was lovely, but on arrival the lady at reception was rude and unfriendly

Partner

10/10

Exceptional

17 Mar 2025

Steven

Amazing

Self

4/10

Poor

05 Mar 2025

Stuart

Upgrade and modernise PLEASE!!!

It is so sad to see that a hotel and complex like that has not been upgraded to move with the times.

I last stayed here about 6 years ago and everything, the decor included is exactly the same.

No restaurant, bar section in the hotel (Metcourt) anymore.

IN DIRE NEED OF AN UPGRADE TO MOVE ONTO THE CURRENT TIMES.

Business

2/10

Poor

03 Mar 2025

Paul

OK for under $40

In dire need of an update. Run down.

Business

6/10

Pleasant

29 Dec 2024

Nkatya

There are things to do like swim and play tennis. Housekeeping was a bit negligent ( they left things in my room)

Leisure Family

2/10

Poor

16 Dec 2024

Pauline

I didn’t like anything everything was bad,staff not helping answering my questions and first night I asked for bathroom towels three times from 16.30 to 20.30 that’s when I given following day same and I didn’t ask I used bed sheets since the room had two single bed

Leisure Self

8/10

Excellent

07 Nov 2024

BALJIT

The carpet needs a refresh .

Business Self

8/10

Excellent

07 Oct 2024

Chipo

The hotel is good. Efficient staff. I didnt like the smell of smoke downstairs. Im pleased it didnt filter upstairs to the room. Tastefully decorated rooms.

Leisure Friends

4/10

Poor

23 Sep 2024

Stepehen

The Hotel requires a Bar and catering facility
I travel plenty and when I check in I do not wish to then have to get back in my car and go to sister Hotel for dinner and breakfST

Business

8/10

Excellent

12 Sep 2024

Festus

The pool side was great

2/10

Poor

31 Jul 2024

Dallas

The whole hotel felt tacky the room although smells like smoke. The Room was super small with old style furnishing and a TV the Size of a Laptop Screen. Next to the Main Road with lots of noise. For Breakfast and Supper, you had to drive to the other Peermont Hotel not great at all. I cancelled my booking there, they promised to Refund me but the reneged on the Deal. Not Recommended at all

Business Self

10/10

Exceptional

30 Jan 2024

seth

Extremely friendly staff

4/10

Poor

11 Dec 2023

Kenneth

This property does not match the photos! The furniture was dirty and out dated! The receptionist was not at the desk when I arrived. No one knew where she was. I asked for the remote for the TV 3 times and never received it. There was not kettle in the room, however the night attendant was kind enough to find one for me. Horrible experience-I actually left a day early due to the poor customer service!
I travelled by plane 2 days, and this is how I was rewarded for stating at your accommodation! Horrible expereice!

Leisure Self

4/10

Poor

24 Nov 2023

LUYOLO

No room service which really inconvenience me to go to main hotel for food and beverages

Business_and_leisure Self

6/10

Pleasant

13 Oct 2023

M David

The facilities were a little \"tired\". Only one towel in double room, no hairdryer. But a good buffet breakfast and helpful staff.

The \"Grand Palm\" has fallen far, and has some of the poorest hotel restrooms we have visited. The last \"signed' check was 3 months previous!

Business_and_leisure

10/10

Exceptional

27 Dec 2022

Elmarie

One night stay over during my business trip to Botswana hope to return again

Business

8/10

Excellent

04 Jul 2019

LeazelMungaroo

Good for budget travellers. Practical average hotel to spend a night or two.

Leisure Self

2/10

Poor

26 Jun 2019

Andrew

Not a very pleasant stay.

Terrible room. Rooms too tight. Noisy heater. Above all no dinner served. Walking to eat at the Grand Palm in the dark was not fun. They should access route between the two sister hotels.

4/10

Poor

20 Feb 2019

Chris8591

Staff are courteous and everything is clean.

Rooms are small but OK for 2-3 nights.

In-room WiFI was non-existent - I had to sit in reception whenever I needed Internet access. As I was staying for business, this was terrible.

Business Self

8/10

Excellent

27 Dec 2018

Moswatse Samuel

Average stay. Staff has poor customer service. Training required for staff

Family

10/10

Exceptional

02 Dec 2018

Heinrich

Nice thank you

10/10

Exceptional

30 Nov 2018

Verified traveler

Dirty swimming pool never clean until day before i left

6/10

Pleasant

27 Nov 2018

Jojola

Budget hotel in a wonderful location. All the expected extras were available. The AC needs to be upgraded. It was rather noisy

10/10

Exceptional

12 Nov 2018

Robert

Amazing Service from Dedicated Staff Members

The staff members at the Peermont Metcourt Inn at The Grand Palm Resort were very helpful and accommodating. Their dedication to the comfort of their guests was inspiring. The facilities are nice, offering a wonderful experience for travelers. The breakfasts were quite enjoyable as well.

8/10

Excellent

11 Nov 2018

Robert

Great value for comfortable room

Comfortable bed, small bathroom, tight shower, but otherwise well equipped room. Good breakfast, nice to sit outside. Friendly staff. Very good value for price. Be sure to request nonsmoking room if you prefer that.

6/10

Pleasant

11 Nov 2018

Andrew

Acceptable budget hotel near GICC

Positives: good buffet breakfast with some changes each day, friendly staff, comfortable bed
Negatives: Road noise in rooms on one side of building, wifi only worked in centre of building or extremities (not midway in each corridor, where my room was)

6/10

Pleasant

13 Oct 2018

Robert

Room although clean was very small with not much space to move around.

6/10

Pleasant

13 Oct 2018

piyush

If you don’t have choice you take this one

What we book room we don’t get

6/10

Pleasant

11 Oct 2018

Andreas

Because of an early meeting I ordered a lunch package. But the hotel forgot it.

6/10

Pleasant

11 Oct 2018

Verified traveler

The property is very clean and in good location. but i didn't like the fact that i was made to wait longer as i was told my name doesn't reflect on their system even though they acknowledged receipt of my payment voucher. to me it was not necessary to make me wait because the voucher was there. quiet disappointing.

8/10

Excellent

25 Sep 2018

Peter

Might need upgrading and renovations in some ageing stuff

4/10

Poor

12 Jul 2018

JohnH

Nice setting but otherwise disappointing

Terrible breakfast, specialising in tinned fruit and cornflakes, So despite the lovely pictures and the setting it is no better than a b&b.

6/10

Pleasant

13 Jun 2018

Verified traveler

There is not enough air in the rooms.
i stayed at the ground floor and once almost fainted as no oxygen!!!

6/10

Pleasant

15 May 2018

Afua

Great place , cold staff

The front desk staff are cold and non smiley and indifferent to guest needs

6/10

Pleasant

25 Feb 2018

Hassan

Metcourt at Grand Palm needs improvement in servic

The standards in this hotel have definitely dropped.Housekeeping was poor in my view. Towels not replaced. Tea bags and milk not replenished.Overall okay but service has to be improved.

6/10

Pleasant

28 Dec 2017

Verified traveler

Quiet hotel

Quiet hotel but a bit of a pain having to walk to sister hotel for breakfast - although it was very good. The tv had no renote control and there were no towels. Even tho I checked in early that's no excuse for having no rowels in the room. When a room is cleaned and changed is it not automatic to put in new towels?

8/10

Excellent

18 Dec 2017

Selepe

Good Stay Peermont Metcourt Inn

Good hotel, good room and good breakfast. check in was easy, rooms were smelling good, staff friendly.

8/10

Excellent

04 Dec 2017

Ropa

Good value for money

Nice and comfortable stay. Picked up from airport on the free shuttle and was checked in within 5 mins of arrival. Friendly & helpful staff.

8/10

Excellent

03 Dec 2017

Derek

Good

-

8/10

Excellent

22 Nov 2017

Sello

It's good for an overnight stay.

6/10

Pleasant

04 Oct 2017

Vicky

It was simple and convenient. The only inconvenience was having to cross over to Grand Palm for dinners as the on site facility offered very little choice..not my kind of food.

8/10

Excellent

03 Jul 2017

Isaac

Good value for money. Breakfast had some good healthy options.

10/10

Exceptional

23 May 2017

Michael

Return to my spritual home...........

After having left Botswana 2 years ago due to circumstances beyond my control, it was such a blessing to return and to stay in my erstwhile place of choice when visiting Gabs. It was a regular stay when attending meetings when I worked and lived in Jwaneng, Orapa and F/town

2/10

Poor

02 May 2017

David

Metcourt Inn: Poor Service all around.

1) Room was not ready at check-in time - had to wait one hour;
2) Unfriendly and unhelpful staff and manager at check-in;
3) Unfriendly bar staff on Sunday 30 May who asked me to move away from the door (which was closed in any event) because my cigar was \"too strong\" despite this being a smoking area!
4) The bedding was terrible on the first night - slept on the mattress until the housekeeper \"made a plan\" for us the second night;
5) Upset stomach after every breakfast service;
6) Unfriendly staff on check out;
6) Needless to say, we won't be staying here again! Will stay at the Walmont Grand Palm next time around.

Family

4/10

Poor

05 Mar 2017

Verified traveler

Horrible greasy breakfast.

Cold servings.

Cold breakfast

Dusty room

10/10

Exceptional

01 Feb 2017

Frances

Great hotel next to casino

I loved staying at the Metcourt. The rooms are small but well appointed. You have the use of the pool and facilities at the neighboring casino, where monkeys and peacocks roam. All and all a great stay, not far from the center of Gaborone.

8/10

Excellent

13 Jan 2017

Verified traveler

nice hotel

need Taxi system near if you want to go to the city center.
Also need clock in the room,and Iron and board.
phone in the restrooms(Toillets)
By the way is good hotel'

8/10

Excellent

31 Dec 2016

Verified traveler

Close to airport and casino

Hairdryer did not work. No stock of local beer (St Louis Export) was disappointing. Very limited room service menu, but the boereworsroll meal that I had was good value for money.

Family

4/10

Poor

25 Dec 2016

Verified traveler

Not good for single female traveler

I would not recommend this hotel for a single female. Front desk staff was very forward in as much came to my room and wanted to come in late at night. I did notify the manager of his disrespect.

8/10

Excellent

24 Nov 2016

Cavan

Get what you pay for. Nothing fancy, but does the job.

6/10

Pleasant

29 Oct 2016

Verified traveler

Need a more modern air on system. Too loud when on, room really stuffy when if. Can't open windows to sleep, monkeys and Mosquitos! Need a rate without breakfast. Breakfast starts too late for me.
Very disappointed in that I tried making a telephone booking only to be told that the hotel was full. A couple of minutes later I went on the Internet to look for other accommodation, only to see that there were 4 rooms still available. I did the booking like this only to discover that my credit card had already day been debited prior to my arrival and the cost was P300 or so more than the normal rate that I pay. I was then charged a further P20 on booking out.

I will be reviewing my choice of hotels in Gabs, if I don't get an appropriate response to this mal. Check my record of supporting your establishment, I believe that I should be compensated for the incorrect info given by your reservations lady.

Nic Hagerty

10/10

Exceptional

15 Oct 2016

no

Great value

Friendly and efficient staff, clean comfortable rooms

6/10

Pleasant

30 Sep 2016

Verified traveler

JUST OK!

Internet was no good. Rooms and other facilities were ok. No expect more quality from 100usd accommodation fees!

4/10

Poor

05 Sep 2016

Verified traveler

Hotel/ facility

Housekeeping terrible, towel rail was hanging off the hooks and fixed the following day. There was water all over around the toilet. Room service nonexistent: no grilled food or brown bread, was advised to try outside Restuarants)

I was made to pay a so called government levy on checkout ( I was not told about this by both Expedia or receptionist on check in)

8/10

Excellent

08 Aug 2016

Bryan

Adequate

The towels are tiny, really tiny! housekeeping is not consistent. Every day there was something missing, whilst no real biggy it does get annoying. The in-room safes also do not accommodate full sized laptops.

4/10

Poor

31 Jul 2016

jane

Poor customer service.

Some unprofessional housekeepers and some restaurant employees. Can't you afford hampers for dirty linen and towels? Hated to see used towels and Linen placed in the hallways floor.Think of infection control, a division dececency. It's the hospitality industry. Had trouble with maintenance knowing early in the morning and mid morning to check out or chandelier filters!!!! No prior notice given of the pending or anticipated maintenance work. Problems with meals by room delivery from walmont peermont. There is a lack of coordination between Walmont and metcourt inn pertaining room services. We encountered poor customer service and simply a don't care attitude from some staff. Will not recommend anyone.

8/10

Excellent

17 Apr 2016

Andre

Trip to Botswana

Overnight stay with everything that was require

6/10

Pleasant

03 Apr 2016

Verified traveler

Good, except for the food

The food served, especially in room service, is lousy. Suggest management to review the catering in this hotel.

6/10

Pleasant

14 Dec 2015

Corne

Metcourt Inn Review - Corne

Average stay, a problem was to pay extra tourism levies, this was unacceptable. Once payment has been done to Hotel.com, no further expenses must be applicable!!!

8/10

Excellent

07 Dec 2015

Dennis

Pleasant, quiet stay

Did not feel safe leaving the property. The staff was friendly and helpful, always with a smile and genuine willing to be helpful.

6/10

Pleasant

02 Dec 2015

Volker

Nice Hotel with a poor breakfast

The Hotel is ok according to a 3 start Standard. The breakfast has a really poor Quality. The stuff is not able to handle too many People. The hot components are bad and even the selection of fruits is not good

6/10

Pleasant

11 Nov 2015

Verified traveler

Good stay: very comfortable, clean, and well attended. Wifi was generally okay, although a bit sketchy at times - otherwise a very nice stay. The grounds and amenities at the Grand Palm are excellent.

Partner

10/10

Exceptional

08 Nov 2015

Verified traveler

Good value for money

Very good value for money and not lacking anything. The close proximity of the Grand Palm hotel with many excellent restaurants and gym is a great advantage.

6/10

Pleasant

29 Oct 2015

Magatho

I was there For Business and The Hotel Was Well Suited..

8/10

Excellent

27 Oct 2015

Patricia Ann

Shower door did not seal. so the floor was flooded. The air conditioner worked for 3 hours then is not affective. It was very hot.

8/10

Excellent

26 Oct 2015

Verified traveler

Great value in Gaborone

Really nice hotel that I keep coming back to. Nicely situated in the grounds of the Grand Palm, has a good restaurant nearby and it's a few minutes drive from downtown.

8/10

Excellent

22 Oct 2015

Verified traveler

Nice Hotel

It's one of the best in Gaborone, rooms are small but decent. I did not like it from the pictures online but in real it's just great and the best part are the grounds around the hotel, take a room facing them and not the highway.

8/10

Excellent

26 Sep 2015

Paul

Nice location in well maintained grounds

Good hotel that I keep coming back to. acfess to nice pool and great restaurants and in beautiful relaxing grounds. Rooms are small and with little personality but it's functional.

8/10

Excellent

11 Sep 2015

Andreas

It was good

8/10

Excellent

28 Jun 2015

Christian

Bad cleaning staff.

Towels Large had to ask several times for an extra towel as there were two off us in the room.Cleaning of the room left a lot to b e desired.

6/10

Pleasant

17 Jun 2015

mamatlho

The rooms are too small
There was a door connecting our room to the other room and it was annoying to hear everything they were doing or saying
I was surprised to be told only when I was leaving that breakfast was not included in the costs

Family