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Masa Square Hotel
Gaborone · Botswana
Plot 54353, Western Commercial Rd, N/AView location
8.2/10Excellent382 Reviews
Cleanliness8.6/10 8.6
Service8.4/10 8.4
Comfort8.6/10 8.6
Condition8.2/10 8.2
Location9.4/10 9.4
Neighborhood8.4/10 8.4
Amenities7.6/10 7.6
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Masa Square Hotel
Enjoy recreational opportunities such as an outdoor pool, rooftop terrace, and garden. This hotel also offers complimentary wireless internet access, concierge services, and babysitting (surcharge). An area shuttle is available (surcharge). Don Carlos, the onsite restaurant, specializes in Mediterranean cuisine.
Additional dining options include a coffee shop/cafe and 24-hour room service. Unwind with a drink at the bar/lounge or one of the two poolside bars. Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities consist of a conference center and meeting rooms.
A complimentary roundtrip airport shuttle is available 24 hours a day. The 182 guest rooms feature refrigerators, flat-screen televisions, memory foam beds with Egyptian cotton sheets, complimentary wired and wireless internet access, and satellite programming. Private bathrooms with shower/tub combinations include deep soaking bathtubs and complimentary toiletries.
Nearby attractions include ISKCON Gaborone (0. 5 mi), Three Dikgosi Monument (0. 7 mi), and the Gaborone Government Enclave (1. 1 mi).
Show less
A stay at Protea Hotel by Marriott Gaborone Masa Square places you in the heart of Gaborone, within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument. This family-friendly hotel is 1.6 mi (2.5 km) from Gaborone Government Enclave and 1.9 mi (3.1 km) from National Museum.
Make yourself at home in one of the 182 guestrooms featuring refrigerators and flat-screen televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Parking height restrictions apply.
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Special Instructions
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
21
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Spoken Language
Afrikaans
English
French
Nearby attractions
ISKCON Gaborone
0.8 km / 0.5 mi
Three Dikgosi Monument
1.1 km / 0.7 mi
Gaborone Government Enclave
1.7 km / 1.1 mi
National Museum
2.5 km / 1.6 mi
Nogatsaa and Tchinga
3.1 km / 1.9 mi
Somarelang Tikologo
3.3 km / 2.1 mi
University of Botswana
3.9 km / 2.4 mi
Botswana National Stadium
4.1 km / 2.5 mi
Game City Mall
4.7 km / 2.9 mi
River Walk Mall
5.2 km / 3.2 mi
Gaborone Dam
5.6 km / 3.5 mi
Thapong Visual Arts Centre
5.6 km / 3.5 mi
Gaborone Natural History Museum
6.1 km / 3.8 mi
National Botanical Garden
6.6 km / 4.1 mi
Gaborone Game Reserve
6.6 km / 4.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2012
- Year of most recent renovation: 2013
- Total number of rooms: 182
- Number of floors (main building): 7
- Single rooms: 13
- Double rooms: 86
- Junior suites: 44
- Suites: 8
- Family rooms: 5
- Accessible rooms: 2
- hotel
- American Express
Show 91 more facilities & services
- Diners Club
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Golf course
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Transfer service
- Secure parking
- Valet parkingExtra charge
- Airport Shuttle
- Room service
- Laundry service
- Medical service
- Bicycle hire serviceExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilitiesExtra charge
- Lift access
- Newspaper stand
- Supermarket
- Shop
- Garden
- Terrace
- Bicycle storage
- Concierge
- Sun terrace
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Poolside snack bar
- Air conditioning in Restaurant
- Conference room
- Meeting room
- ProjectorExtra charge
- PrinterExtra charge
- PhotocopierExtra charge
- Business centre
- Audio-visual equipment rentalExtra charge
- FaxExtra charge
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- TV lounge
- NightclubExtra charge
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salonExtra charge
- Beauty salonExtra charge
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Breakfast served to the table
- Continental breakfast
- Hot breakfast
- Buffet lunch
- À la carte lunch
- Brunch
- Buffet dinner
- À la carte dinner
- No alcohol is served
- Gluten-free meals
- Vegetarian meal
- Snacks
- Non-smoking establishment
- FitnessExtra charge
- GolfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DB
Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE CITY VIEWSUITE • CITY VIEWSUI.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMasa Square Hotel
SUITE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT CITY VIEWAPARTMENT • CITY VIEWAPT.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMasa Square Hotel
APARTMENT CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: APT.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMasa Square Hotel
DOUBLE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CITY VIEWTWIN • CITY VIEW • 1 Bedroom • 0 m²TWN.CV
Room overview
Non-smoking room- Room size
- 0 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMasa Square Hotel
TWIN CITY VIEW
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 0 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Masa Square Hotel
100
reviews shown
DANIEL DIANGA
Nothing to say just that my time pass there was so perfect 👌 and I hope i will be back anytime soon 🔜
govindram
very ordinary old property.. Nothing great at all
Verified traveler
Room is full of cockroaches. Breakfast not included in the rate while it want explained at booking time. Breakfast quality very very low for the money charged for it. Expedia is also blamed for no transparent rates.
Glen
Room AC, though running steadily, never went below 22. Room over all spartan. Food decent
Albert
Deteriorating trend
Maintenance is falling behind. Several items in my room broken, dirty, worn and not timely repaired. No hot water im the entire hotel on one of the days. Cockroaches in my room. Restaurants around hotel have closed down leaving no other dining options unless you have a car.
Diana
Superb service and kind staff.
BRENDA
The staff was great during my stay. Always smiling and willing to help.
The food was very good quality and tasty.
The breakfast which was included had some variation, but being a person who loves breakfast, it checked all of my boxes. The staff would see me coming and start my eggs and cooking my bacon crispy.
The location was great, five minutes to Field mall and ten minutes to to the Three Chiefs Monument.I could go on and on about the location, but the area is very safe.
The food was very good quality and tasty.
The breakfast which was included had some variation, but being a person who loves breakfast, it checked all of my boxes. The staff would see me coming and start my eggs and cooking my bacon crispy.
The location was great, five minutes to Field mall and ten minutes to to the Three Chiefs Monument.I could go on and on about the location, but the area is very safe.
Karen
Good service
Kathleen
I absolutely loved the staff at this hotel. My AC wasn’t working in my first room on arrival, but they changed my room and gave me an upgraded room/suite.
Things may not always go right, but they corrected it immediately.
I look out for these little things.
Thanks to the entire team here.
Things may not always go right, but they corrected it immediately.
I look out for these little things.
Thanks to the entire team here.
Verified traveler
Short stop in Gaborone
A nice hotel, and seemed like a good location. Staff were friendly and helpful, and the breakfast was very good. This hotel has a very nice gym and rooftop pool & bar.
However, the room could do with some modernisation and certainly some maintenance. The fitures in the bathroom were all loose; the shower was not great and the shower door did nothing to stop the bathroom floor from getting soaked. The AC unit seemed to be occasionally spewing bits of dirt out and then stopped during the night, making the room unbearably hot. Some of the plugs didnt work, and wwee a bit old-fashioned- i would expext a hotel of this supposed quality to have USB charging sockets.
If we'd been staying longer I would definitely have asked to move rooms. It is a pity the condition was so run down as the rest of the hotel seemed nice and the staff were very welcoming.
However, the room could do with some modernisation and certainly some maintenance. The fitures in the bathroom were all loose; the shower was not great and the shower door did nothing to stop the bathroom floor from getting soaked. The AC unit seemed to be occasionally spewing bits of dirt out and then stopped during the night, making the room unbearably hot. Some of the plugs didnt work, and wwee a bit old-fashioned- i would expext a hotel of this supposed quality to have USB charging sockets.
If we'd been staying longer I would definitely have asked to move rooms. It is a pity the condition was so run down as the rest of the hotel seemed nice and the staff were very welcoming.
Mokgome
The hotel is not well maintained. Walls are dirty and fixtures old and tired. The couch on the tv room was dirty and worn out. Service very slow. You order room service food they bring food in two hours. We didn’t have bath towels and requested these the whole morning
Jason
Great check in and excellent staff
Stella
The hotel is old and under disrepair. My shower head snapped off and sprayed my Afro with a gush of water. The restaurants are hot and it seems like they don’t have a solution for the heat!
The facility has very loud parties. Obnoxiously loud events lasting until late
The facility has very loud parties. Obnoxiously loud events lasting until late
Trevor
Efficient and friendly. Great room.
Nader
Every thing was great. One issue with the music played by the clubs. Too loud.
Timothy
Good stay
This was my second time staying at Protea. It's a very clean and nice hotel. The rooms are very comfortable and quiet at night for some good rest. The only issue I had was with the breakfast. I told the staff person I would pay at checkout and within five minutes of me getting to my room she's calling me saying the system was down and if she could come and collect the payment at that time. I thought that was in poor taste because I still could've paid at checkout some four hours later. When I asked at the front desk if the systems were back up the person looked at me surprised and said oh yes, and I asked how long were they down, and she said oh just like an hour. I just don't believe that whole story. I think the lady at the breakfast area, wanted to get the payment thinking I would skip out on the bill, even though she asked me if I wanted to pay later. Anyway, I thought the whole thing was in poor taste, including waiting outside my room to make sure the payment went through. Overall it was a good one night stay.
Timtohy
Excellent Stay
I had an excellent stay at Protea hotel. It was very comfortable and pleasant. The breakfast in the morning was very good. The room was very clean with a very comfortable bed. It was quiet at night so I was able to get some great sleep. The whole staff were awesome, extremely helpful and courteous.
Tobin
Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.
Manojkumar
Negligence.
The rooms looks tired. The furniture in the room is worn out. Was informed to let the water run from the tap for 10 minutes before you can get hot water. What a waste of water. The one lift floor selection button was not functioning. I have stayed here a few times.
David E. G.
Excellent service and easy parking
Godfrey
the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room
Vikas
Good location
Fitzroy
Staff and breakfast. Did not like the carpet on the floor.
Umberto
Stayed there before. I like the hotel
Umberto
Second time that I have stayed there. Price could be a little better
Hooshang
Hotel condition need to upgrade.
Wazha
The hotel
Albert
Three star at best
I had to change rooms three times because of poor maintenance, air conditioner not working, mirror broken, shower leaking, missing curtain letting light in etc. Floor was never wiped in a week. Soap and coffee not replenished unless I asked.
Yakobe
Great place !! Staff are cool
And nice… very helpful. Also I would recommend ordering the T bone steak from room service!!!
And nice… very helpful. Also I would recommend ordering the T bone steak from room service!!!
Yacine
excelent choice
all good, just hope Gym is soon open
Francis
Wow, reception, cleaning service
Phone in the room wasn't working properly.
Cleaners forgot to clean the room and after calling reception about it, were very slow to respond
Room cleaned on a different occasion and no towels on 2 occasions
After staying for six days, was in a hurry for all these flaws to end
Cleaners forgot to clean the room and after calling reception about it, were very slow to respond
Room cleaned on a different occasion and no towels on 2 occasions
After staying for six days, was in a hurry for all these flaws to end
Laetitia
Un beau cadre avec un personnel serviable, accueillant et à l'écoute.
Adrian
In need of some maintenance
The hotel is very central, check in and transfers to and from the airport was well done. However the condition of the rooms are not up to par for a 4 star hotel. One room had no hot water for the 3 nights and in the other room the shower door and the toilet seat was broken. This was not repaired or resolved in the time we stayed there.
Timothy
Getting long in the tooth.
The property is starting to show a lot of age and neglect. Carpets worn, mildew in tub area. No walk in shower. No health club. Recognizing that there is some Covid issues other hotels are doing a much better job. Value is just not there.
Verified traveler
Wonderful staff and service
Verified traveler
Very helpful staff. Thank you very much. You made my stay freat !
John
Convenient location in Gaborone.
Not enough towels were in the room. Room service came with another set. The TVs had a funky way of working--two remote controls were required. There were no written instructions. An engineer had to come and rework the tv system. Also no written instruction of how to contact reception--we had to call room service to get the number.
piyush
condition not
Rosemary
This hotel is not if the best. We booked two adjacent rooms got them miles apart. Breakfast was a mess as well. Will not recommend them as everything seemed to be falling apart
Verified traveler
Dr.
Excellent experience
Verified traveler
Nice hotel and staff. Very good breakfest. Free parking and wifi. Nice square behind the hotel with several restarants.
Solomon
Wonderful place to stay
Verified traveler
Ideally located in the centre of the CBD and choice of restaurants and bars in the square behind the hotel. Pool bar on the third floor serves one of the best gin and tonics you will ever have and the fillet steak in the restaurant is sublime! All staff friendly and helpful.
Verified traveler
I was so disappointed with the staff who stole the chocolates and food for my kids I left in the fridge.They claimed the box was empty and removed it from the fridge and threw it away.I was so highly disappointed and in all honesty I don’t recommend anyone to book in Mass Square Hotel as the cleaners are thieves. Also as much as the case was reported, I left that hotel angry as they couldn’t even resolve my issue.I will Never book there again. Thank you
Verified traveler
All in all a good hotel close to everything. A good bar and restaurant on the premises and if you need something they will take care of you. I highly recommend the Club room unless you are by yourself.
Verified traveler
All in all, a good facility. It is clean and well furnished with friendly staff
Dexter
Love the location and friendly staff when you engage. They're there when you need them for the most part, but a few wrinkles needs to be ironed out to get to the level they want to be. I will always stay in this hotel when Im in town, summer months I suppose the lobby can get a little warm, but not sure what can be done about that. Otherwise the room, especially the Club Rooms feel very spacious and comfortable, like home away from home.
Verified traveler
The property is clean and easy to find your wsy around.. i had a pleasant stay
Alan
Perfect for a Gaborone visit
Good central location in city
Easy access to the airport
Nice ambience
Clean and modern hotel
Excellent helpful staff
Nice bar and restaurant for relaxing and for meals
Easy access to the airport
Nice ambience
Clean and modern hotel
Excellent helpful staff
Nice bar and restaurant for relaxing and for meals
Graham
fantastic
First class service food and comfort
Robin
The Wifi connection was very bad. If you want to do business on line is a big problem they just the reception employees just tell you Wifi is on and off and most 95% of the time it was off in their dininig room, at the suite 99.99% off of the time.
Fredrick
Excellent hotel. Friendly and very helpful staff. They upgraded me to a bigger room without even asking for it. However, the WiFi leaves a lot to be desired - it’s unstable, unreliable, and very slow.
David
The locations was as expected, the amenities were as expected, the problems that I experienced were in my view down to poor hotel management and communication.
Mahomed
well located and generally high standards. the wifi connections were pathetic and my bathroom was not spotless and clean as I would have expected.
Verified traveler
The management of hotel is terrible. And the good thing is only the Area of Hotel that's it.
Christopher
Room was great. Food and food selection was good. Service generally poor and check in substandard,
—
Amazing experience! Really kind staff, and organize.
Verified traveler
Staff could have been more friendly, knowledgeable and helpful. They seemed to just be doing the basics of the job but nothing extra. I was traveling with my sister and whengot to room with two twin beds there was only one set of towels. We asked for a second set. No one came for more than 3 hours so we called a second time and they brought the towels 30 mins later. This is unacceptable
They also need USB ports in the rooms for electronics if this is suppose to be a business hotel
They also need USB ports in the rooms for electronics if this is suppose to be a business hotel
Verified traveler
The rooms were very comfortable and tje overall property was excellent. They had a huge breakfast buffet thst included made to order eggs.
Farivar
Staying at this hotel for a few years during my business trips. It seems every year, they got worse. They even run out of key cards and won't issue additional keys if you ask for, saying we dont have enough!
Towels are getting old and darker than they should be and they only leave 1 set of the towel, with no wash clothes.
Next time, I will look at other hotels in the area!
Towels are getting old and darker than they should be and they only leave 1 set of the towel, with no wash clothes.
Next time, I will look at other hotels in the area!
Mashudu
Carpet
The bathroom was spotlessly clean. Only if the hotel can get rid of the carpet, everything will be perfect.
We were booked in no. 217, the carpet was smelling. We asked to be changed, we got room no.117, was better, but the carpet is no longer clean.
The chef is doing a great job.
We were booked in no. 217, the carpet was smelling. We asked to be changed, we got room no.117, was better, but the carpet is no longer clean.
The chef is doing a great job.
Farhad
Excellent hotel
Verified traveler
Location. Close to several businesses. Varsities of restaurants.
Verified traveler
Location is excellent, ambience is great! Parking is a bit tight, but doable. One of the elevators was constantly down.
Ezra Ogwell
Modern and clean hotel
My stay at Masa was for business. The room I booked was spacious and ideal for my work needs. Location is within the new CBD in Gaborone so very accessible. There is a vibrant central square within the mall that has several restaurants and is popular with locals. Get a room facing away from this square!
Samuel
Could be better
The hotel carperts have a funky/stuffy smell. I didn't like the shower bath (and it wasn't working properly). The TV remote was not working, it could only do on and off.
Verified traveler
the service is very very poor . i asked towel but its not coming more than 55 minuts and they are saying we dont have towel anymore.
Frans
Great hotel, great service
I always enjoy this hotel, excellent staff and very friendly service, it is the best in Gaborone, but they have lately decided to only give one towel per guest, or maybe it only happened to me, but I have to add, when I asked foe another it was brought promptly.
Verified traveler
Friendly and helpful staff - a great experience - we would highly recommend the hotel and the city
Verified traveler
Great location, clean hotel with good breakfast.
EFRAIM
Comfort place for business trip
Big room, good restaurant
Verified traveler
Very happy experience overall. Staff were nice and helpful.
Dominic
Modern hotel great facilities
Excellent hotel situated in the business quarter of city. Clean, modern, nice rooftop pool and bar area, plenty of places to eat and drink on site. Cosmopolitan client base with nice friendly staff. Decent WiFi. Def stay again.
Aharon
Masa Square Hotel never disappoints
Fantastic stay as always
Athol
Good choice for business stay.
this was a good choice for a quick business stay. The room was quiet, comfortable and well maintained. Staff were helpful and polite. Location was good for my activities.
Verified traveler
good hotel in a nice area. some restaurants in the building/square, which is nice.
Mary
Staff friendly. Thank you Fisiwe for being the employee of the year. You go an extra mile to serve customer with excellence.
Constantin
Modern hotel located in a soulless business district in Gaborone.
Actually the city has very few to offer for a tourist.
The hotel has a helpful staff, offers a good buffet breakfast and a fast internet connection and free transfer to and from the airport.
The problem is when one get a room facing the interior Masa Center (like number 732 ); the noise provoked by the patrons and the loud music on the venues ( eateries, bars...) at the Masa Square is deafening.
Around 11:00PM we changed the room, to escape from the mess that was happening at a place called Cappello's.
Actually the city has very few to offer for a tourist.
The hotel has a helpful staff, offers a good buffet breakfast and a fast internet connection and free transfer to and from the airport.
The problem is when one get a room facing the interior Masa Center (like number 732 ); the noise provoked by the patrons and the loud music on the venues ( eateries, bars...) at the Masa Square is deafening.
Around 11:00PM we changed the room, to escape from the mess that was happening at a place called Cappello's.
Kurt
Well Located
Well located for Business
JC
2 Day Stay
Was a bit noisy but the hotel is perfect and the breakfast was lovely!
Kurt
Good Business Hotel
Very Good Business Hotel - Close to all eminties
Zeeshan
Incredibly beautiful stay
It was a wonderful stay! Unspottedly clean, very modern and supercomfy rooms.. Was upgraded to suite.. Staff very friendly, cooperative and always smiling. Location was fantastic. Simply incredible. Maintain it folks!
Ann
Hotel located central in town with good security
Staff are very friendly... really value their customers
Aharon
Brilliant, clean, hospitable
My home away from home! Awesome
Frans
The best choice in Gaborone
Always a god place to stay in Gaborone, comfortable and friendly and centrally located, the rooms are spacious and the breakfast generous.
ALEX
Good breakaft, great location, and staffs are attentive and friendly!
Penny
A business venue with a relaxed atmosphere.
I was in Gaborone for a business presentation at the Mass Media Complex - this hotel is ideally situated for access to this venue as well as central Gaborone. Quick to get to from the hotel and an efficient shuttle service made it an easy trip. Parking is easy for guests.
Owen
Very good!
Tholo
Close to amenities
First experience for me obviously and quite impressed. However I found price quite steep and misleading. Gets advertised in BWP which becomes USD when you book then AUD (my card currency) during payment...I had to take it but that wasnt good.
Positives:
Though not many channels, I had what I wanted...my CNN + premier Sports
Lots of variety to choose from during breakfast and food looked fresh though I picked a virus - I'd still go back for it though ;)
Parking - staff activated my card for 2 days. That was nice.
I never got a chance to use pool and bar but generally facilities are good and presentably sparkly
Last but not least WIFI worked. Extra *
Negatives:
Not much views outside
Could hear some noise at night from nearby night clubs
No stand alone shower...personal pref though
In summary: 4+ stars
Positives:
Though not many channels, I had what I wanted...my CNN + premier Sports
Lots of variety to choose from during breakfast and food looked fresh though I picked a virus - I'd still go back for it though ;)
Parking - staff activated my card for 2 days. That was nice.
I never got a chance to use pool and bar but generally facilities are good and presentably sparkly
Last but not least WIFI worked. Extra *
Negatives:
Not much views outside
Could hear some noise at night from nearby night clubs
No stand alone shower...personal pref though
In summary: 4+ stars
Fikile
Excellent service and excellent accommodation
Fantastic hotel and fantastic staff with excellent customer service. Really enjoyed my stay. It’s the second time I have had business partners stay there. This time I joined them and will continue to book partners there based on the the three stays we have had there and being an international company that means a lot that we can have quality accommodation and at an affordable price.
Verified traveler
Most ok but need to check, repair and maintenance
Not intend to fix appliance even informed. A light at lamp head bed did not work, i put a note but not get fixed until I checked out later 5 nights. Unfortunately got the room with leakage at window glass which heavy and serious made carpet along side wet 2-3 days, not able to stand or walk into the chair to get dryer which was put there.
However, if not count above problem, services/cleanliness/breakfast are okay.
However, if not count above problem, services/cleanliness/breakfast are okay.
Clynton
Very happy
Everything was great. Plan to make the Masa Square my default hotel for all future trips to Gaborone.
Verified traveler
Great place to stay
Room was very clean, air conditioning worked perfect without noise, and breakfast was very impressive.
Joe
Great Place to Sleep
I stayed 19 days on business. I became sick with the flu the first night. Between meetings I slept as much as 16 hours in a 24 hour period. I found the bed exceedingly comfortable. The staff were very helpful. They even called the ambulance that took me to the hospital for blood tests and examination.
I would highly recommend the hotel mainly for its staff.
I would highly recommend the hotel mainly for its staff.
JUN YEOL
Good hotel located in the new center of Gaborone.
So many travelers back and forth in this hotel that sometimes feel uncomfortable to check in. Especially for this stay i had a choice but to wait for 4 hours further to check in with reason that the room is not ready yet after 20 hours long flight from Korea.
Haresh
Very nice view and good
Nice look and good atmosphere , good behaviour and good cleaning
Verified traveler
Excellent staff and amenities. Very pleasant stay.
Verified traveler
Highly recommend this hotel!!!
Excellent Staff! Amazing amenities and room all around. The gentleman at the reception that checked us in at our arrival -Puso- was extremely good and helpful. We are very happy with the experience and recommend this hotel 100%
Verified traveler
My Last Terrible Visit at Masa Square Hotel
I will never stay again in Masa Square Hotel - the service is terrible, the worst I have ever had, especially from the receptionists. The attitude is to say \"no\" for any small request - if you forget you key in the room and you ask for an additional key, you will be asked to go upstairs to your room with the guard and they will tell you that since they have a new policy, you're not allowed to receive a new key; if you don't completely finish you bottle of water or the shower gel until the morning, the room service will not give you new ones; when you ask for late checkout (to 1pm instead of 12pm), they will tell you that the hotel is fully occupied so you can stay until 12:30pm. And there are many many more examples.
In addition, During 2 of the 5 nights I couldn't sleep - an alarm was working and they didn't know the reason (I have the recording, believe me that it was terrible), and the pool bar was noisy during the nights.
However, if you do stay there, be careful from 2 things:
1. Do not take the standard room - it's tiny and not clean
2. Do not accept to take the 3rd floor - the pool bar is open during the nights and the whole floor is extremely noisy (especially in weekends).
In addition, During 2 of the 5 nights I couldn't sleep - an alarm was working and they didn't know the reason (I have the recording, believe me that it was terrible), and the pool bar was noisy during the nights.
However, if you do stay there, be careful from 2 things:
1. Do not take the standard room - it's tiny and not clean
2. Do not accept to take the 3rd floor - the pool bar is open during the nights and the whole floor is extremely noisy (especially in weekends).
Nyasha
Good hotel, friendly staff
Very good service from all Staff members. It has a great vibe and conveniently located.
Location & surroundings
Masa Square Hotel
Plot 54353, Western Commercial Rd, N/A, Gaborone, Botswana
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Masa Square Hotel
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