Masa Square Hotel

4/10

Poor

24 Jan 2026

Verified traveler

Room is full of cockroaches. Breakfast not included in the rate while it want explained at booking time. Breakfast quality very very low for the money charged for it. Expedia is also blamed for no transparent rates.

Business Self

6/10

Pleasant

08 Nov 2025

Glen

Room AC, though running steadily, never went below 22. Room over all spartan. Food decent

Business Self

6/10

Pleasant

22 Aug 2025

Albert

Deteriorating trend

Maintenance is falling behind. Several items in my room broken, dirty, worn and not timely repaired. No hot water im the entire hotel on one of the days. Cockroaches in my room. Restaurants around hotel have closed down leaving no other dining options unless you have a car.

Business

10/10

Exceptional

28 Jun 2025

Diana

Superb service and kind staff.

10/10

Exceptional

05 Jun 2025

BRENDA

The staff was great during my stay. Always smiling and willing to help.
The food was very good quality and tasty.
The breakfast which was included had some variation, but being a person who loves breakfast, it checked all of my boxes. The staff would see me coming and start my eggs and cooking my bacon crispy.
The location was great, five minutes to Field mall and ten minutes to to the Three Chiefs Monument.I could go on and on about the location, but the area is very safe.

Leisure Self

10/10

Exceptional

24 Jan 2025

Karen

Good service

Business Family

8/10

Excellent

31 Dec 2024

Kathleen

I absolutely loved the staff at this hotel. My AC wasn’t working in my first room on arrival, but they changed my room and gave me an upgraded room/suite.
Things may not always go right, but they corrected it immediately.
I look out for these little things.
Thanks to the entire team here.

Self

6/10

Pleasant

21 Dec 2024

Verified traveler

Short stop in Gaborone

A nice hotel, and seemed like a good location. Staff were friendly and helpful, and the breakfast was very good. This hotel has a very nice gym and rooftop pool & bar.
However, the room could do with some modernisation and certainly some maintenance. The fitures in the bathroom were all loose; the shower was not great and the shower door did nothing to stop the bathroom floor from getting soaked. The AC unit seemed to be occasionally spewing bits of dirt out and then stopped during the night, making the room unbearably hot. Some of the plugs didnt work, and wwee a bit old-fashioned- i would expext a hotel of this supposed quality to have USB charging sockets.

If we'd been staying longer I would definitely have asked to move rooms. It is a pity the condition was so run down as the rest of the hotel seemed nice and the staff were very welcoming.

Partner

2/10

Poor

16 Dec 2024

Mokgome

The hotel is not well maintained. Walls are dirty and fixtures old and tired. The couch on the tv room was dirty and worn out. Service very slow. You order room service food they bring food in two hours. We didn’t have bath towels and requested these the whole morning

Partner

8/10

Excellent

16 Dec 2024

Jason

Great check in and excellent staff

4/10

Poor

06 Dec 2024

Stella

The hotel is old and under disrepair. My shower head snapped off and sprayed my Afro with a gush of water. The restaurants are hot and it seems like they don’t have a solution for the heat!

The facility has very loud parties. Obnoxiously loud events lasting until late

Business

10/10

Exceptional

18 Nov 2024

Trevor

Efficient and friendly. Great room.

10/10

Exceptional

19 May 2024

Nader

Every thing was great. One issue with the music played by the clubs. Too loud.

10/10

Exceptional

12 May 2024

Timothy

Good stay

This was my second time staying at Protea. It's a very clean and nice hotel. The rooms are very comfortable and quiet at night for some good rest. The only issue I had was with the breakfast. I told the staff person I would pay at checkout and within five minutes of me getting to my room she's calling me saying the system was down and if she could come and collect the payment at that time. I thought that was in poor taste because I still could've paid at checkout some four hours later. When I asked at the front desk if the systems were back up the person looked at me surprised and said oh yes, and I asked how long were they down, and she said oh just like an hour. I just don't believe that whole story. I think the lady at the breakfast area, wanted to get the payment thinking I would skip out on the bill, even though she asked me if I wanted to pay later. Anyway, I thought the whole thing was in poor taste, including waiting outside my room to make sure the payment went through. Overall it was a good one night stay.

Self

10/10

Exceptional

19 Feb 2024

Timtohy

Excellent Stay

I had an excellent stay at Protea hotel. It was very comfortable and pleasant. The breakfast in the morning was very good. The room was very clean with a very comfortable bed. It was quiet at night so I was able to get some great sleep. The whole staff were awesome, extremely helpful and courteous.

Self

6/10

Pleasant

07 Feb 2024

Tobin

Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.

Business

6/10

Pleasant

22 Jan 2024

Manojkumar

Negligence.

The rooms looks tired. The furniture in the room is worn out. Was informed to let the water run from the tap for 10 minutes before you can get hot water. What a waste of water. The one lift floor selection button was not functioning. I have stayed here a few times.

Business

10/10

Exceptional

17 Aug 2023

David E. G.

Excellent service and easy parking

Leisure Friends

8/10

Excellent

05 Jul 2023

Godfrey

the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room

Friends_and_family Friends

8/10

Excellent

05 Jul 2023

Vikas

Good location

Business Self

8/10

Excellent

23 Jun 2023

Fitzroy

Staff and breakfast. Did not like the carpet on the floor.

8/10

Excellent

26 May 2023

Umberto

Stayed there before. I like the hotel

Business Partner

8/10

Excellent

21 May 2023

Umberto

Second time that I have stayed there. Price could be a little better

Business_and_leisure Friends

8/10

Excellent

26 Apr 2023

Hooshang

Hotel condition need to upgrade.

Partner

10/10

Exceptional

22 Jan 2023

Wazha

The hotel

Leisure Family_with_children

4/10

Poor

10 Oct 2022

Albert

Three star at best

I had to change rooms three times because of poor maintenance, air conditioner not working, mirror broken, shower leaking, missing curtain letting light in etc. Floor was never wiped in a week. Soap and coffee not replenished unless I asked.

Business

10/10

Exceptional

23 Aug 2022

Yakobe

Great place !! Staff are cool
And nice… very helpful. Also I would recommend ordering the T bone steak from room service!!!

Business_and_leisure Self

8/10

Excellent

10 Jul 2022

Yacine

excelent choice

all good, just hope Gym is soon open

Business

6/10

Pleasant

07 Jul 2022

Francis

Wow, reception, cleaning service

Phone in the room wasn't working properly.
Cleaners forgot to clean the room and after calling reception about it, were very slow to respond
Room cleaned on a different occasion and no towels on 2 occasions
After staying for six days, was in a hurry for all these flaws to end

Self

10/10

Exceptional

11 Jan 2022

Laetitia

Un beau cadre avec un personnel serviable, accueillant et à l'écoute.

Business_and_leisure Self

6/10

Pleasant

18 Oct 2021

Adrian

In need of some maintenance

The hotel is very central, check in and transfers to and from the airport was well done. However the condition of the rooms are not up to par for a 4 star hotel. One room had no hot water for the 3 nights and in the other room the shower door and the toilet seat was broken. This was not repaired or resolved in the time we stayed there.

Business

4/10

Poor

11 Aug 2021

Timothy

Getting long in the tooth.

The property is starting to show a lot of age and neglect. Carpets worn, mildew in tub area. No walk in shower. No health club. Recognizing that there is some Covid issues other hotels are doing a much better job. Value is just not there.

Business

8/10

Excellent

24 Jul 2021

Verified traveler

Wonderful staff and service

Business Partner

10/10

Exceptional

07 Feb 2021

Verified traveler

Very helpful staff. Thank you very much. You made my stay freat !

Leisure Self

8/10

Excellent

16 Feb 2020

John

Convenient location in Gaborone.

Not enough towels were in the room. Room service came with another set. The TVs had a funky way of working--two remote controls were required. There were no written instructions. An engineer had to come and rework the tv system. Also no written instruction of how to contact reception--we had to call room service to get the number.

Business Partner

4/10

Poor

02 Feb 2020

piyush

condition not

Business

6/10

Pleasant

31 Jan 2020

Rosemary

This hotel is not if the best. We booked two adjacent rooms got them miles apart. Breakfast was a mess as well. Will not recommend them as everything seemed to be falling apart

Friends_and_family Family

10/10

Exceptional

10 Jan 2020

Verified traveler

Dr.

Excellent experience

Self

8/10

Excellent

10 Jan 2020

Verified traveler

Nice hotel and staff. Very good breakfest. Free parking and wifi. Nice square behind the hotel with several restarants.

Friends_and_family Family

10/10

Exceptional

09 Jan 2020

Solomon

Wonderful place to stay

Self

10/10

Exceptional

24 Dec 2019

Verified traveler

Ideally located in the centre of the CBD and choice of restaurants and bars in the square behind the hotel. Pool bar on the third floor serves one of the best gin and tonics you will ever have and the fillet steak in the restaurant is sublime! All staff friendly and helpful.

Business Self

4/10

Poor

23 Dec 2019

Verified traveler

I was so disappointed with the staff who stole the chocolates and food for my kids I left in the fridge.They claimed the box was empty and removed it from the fridge and threw it away.I was so highly disappointed and in all honesty I don’t recommend anyone to book in Mass Square Hotel as the cleaners are thieves. Also as much as the case was reported, I left that hotel angry as they couldn’t even resolve my issue.I will Never book there again. Thank you

Leisure Family_with_children

10/10

Exceptional

20 Dec 2019

Verified traveler

All in all a good hotel close to everything. A good bar and restaurant on the premises and if you need something they will take care of you. I highly recommend the Club room unless you are by yourself.

Leisure Self

8/10

Excellent

04 Dec 2019

Verified traveler

All in all, a good facility. It is clean and well furnished with friendly staff

Leisure Self

8/10

Excellent

04 Dec 2019

Dexter

Love the location and friendly staff when you engage. They're there when you need them for the most part, but a few wrinkles needs to be ironed out to get to the level they want to be. I will always stay in this hotel when Im in town, summer months I suppose the lobby can get a little warm, but not sure what can be done about that. Otherwise the room, especially the Club Rooms feel very spacious and comfortable, like home away from home.

Business Self

8/10

Excellent

15 Oct 2019

Verified traveler

The property is clean and easy to find your wsy around.. i had a pleasant stay

Friends_and_family Family

8/10

Excellent

30 Sep 2019

Alan

Perfect for a Gaborone visit

Good central location in city
Easy access to the airport
Nice ambience
Clean and modern hotel
Excellent helpful staff
Nice bar and restaurant for relaxing and for meals

Self

10/10

Exceptional

24 Sep 2019

Graham

fantastic

First class service food and comfort

Business

6/10

Pleasant

24 Sep 2019

Robin

The Wifi connection was very bad. If you want to do business on line is a big problem they just the reception employees just tell you Wifi is on and off and most 95% of the time it was off in their dininig room, at the suite 99.99% off of the time.

Partner

8/10

Excellent

23 Sep 2019

Fredrick

Excellent hotel. Friendly and very helpful staff. They upgraded me to a bigger room without even asking for it. However, the WiFi leaves a lot to be desired - it’s unstable, unreliable, and very slow.

Friends_and_family Family

6/10

Pleasant

23 Sep 2019

David

The locations was as expected, the amenities were as expected, the problems that I experienced were in my view down to poor hotel management and communication.

Leisure Self

8/10

Excellent

23 Sep 2019

Mahomed

well located and generally high standards. the wifi connections were pathetic and my bathroom was not spotless and clean as I would have expected.

2/10

Poor

18 Aug 2019

Verified traveler

The management of hotel is terrible. And the good thing is only the Area of Hotel that's it.

6/10

Pleasant

11 Aug 2019

Christopher

Room was great. Food and food selection was good. Service generally poor and check in substandard,

10/10

Exceptional

11 Aug 2019

—

Amazing experience! Really kind staff, and organize.

Business Self

8/10

Excellent

04 Aug 2019

Verified traveler

Staff could have been more friendly, knowledgeable and helpful. They seemed to just be doing the basics of the job but nothing extra. I was traveling with my sister and whengot to room with two twin beds there was only one set of towels. We asked for a second set. No one came for more than 3 hours so we called a second time and they brought the towels 30 mins later. This is unacceptable
They also need USB ports in the rooms for electronics if this is suppose to be a business hotel

Leisure Family

10/10

Exceptional

02 Aug 2019

Verified traveler

The rooms were very comfortable and tje overall property was excellent. They had a huge breakfast buffet thst included made to order eggs.

Friends_and_family Family

6/10

Pleasant

13 Jun 2019

Farivar

Staying at this hotel for a few years during my business trips. It seems every year, they got worse. They even run out of key cards and won't issue additional keys if you ask for, saying we dont have enough!
Towels are getting old and darker than they should be and they only leave 1 set of the towel, with no wash clothes.
Next time, I will look at other hotels in the area!

8/10

Excellent

21 Apr 2019

Mashudu

Carpet

The bathroom was spotlessly clean. Only if the hotel can get rid of the carpet, everything will be perfect.

We were booked in no. 217, the carpet was smelling. We asked to be changed, we got room no.117, was better, but the carpet is no longer clean.
The chef is doing a great job.

Family

10/10

Exceptional

24 Mar 2019

Farhad

Excellent hotel

2/10

Poor

11 Mar 2019

Verified traveler

Location. Close to several businesses. Varsities of restaurants.

Business Self

10/10

Exceptional

11 Mar 2019

Verified traveler

Location is excellent, ambience is great! Parking is a bit tight, but doable. One of the elevators was constantly down.

Business Family

8/10

Excellent

09 Mar 2019

Ezra Ogwell

Modern and clean hotel

My stay at Masa was for business. The room I booked was spacious and ideal for my work needs. Location is within the new CBD in Gaborone so very accessible. There is a vibrant central square within the mall that has several restaurants and is popular with locals. Get a room facing away from this square!

8/10

Excellent

22 Feb 2019

Samuel

Could be better

The hotel carperts have a funky/stuffy smell. I didn't like the shower bath (and it wasn't working properly). The TV remote was not working, it could only do on and off.

2/10

Poor

23 Jan 2019

Verified traveler

the service is very very poor . i asked towel but its not coming more than 55 minuts and they are saying we dont have towel anymore.

Business Partner

10/10

Exceptional

17 Jan 2019

Frans

Great hotel, great service

I always enjoy this hotel, excellent staff and very friendly service, it is the best in Gaborone, but they have lately decided to only give one towel per guest, or maybe it only happened to me, but I have to add, when I asked foe another it was brought promptly.

10/10

Exceptional

03 Dec 2018

Verified traveler

Friendly and helpful staff - a great experience - we would highly recommend the hotel and the city

8/10

Excellent

22 Nov 2018

Verified traveler

Great location, clean hotel with good breakfast.

10/10

Exceptional

16 Nov 2018

EFRAIM

Comfort place for business trip

Big room, good restaurant

10/10

Exceptional

13 Nov 2018

Verified traveler

Very happy experience overall. Staff were nice and helpful.

10/10

Exceptional

12 Oct 2018

Dominic

Modern hotel great facilities

Excellent hotel situated in the business quarter of city. Clean, modern, nice rooftop pool and bar area, plenty of places to eat and drink on site. Cosmopolitan client base with nice friendly staff. Decent WiFi. Def stay again.

10/10

Exceptional

29 Sep 2018

Aharon

Masa Square Hotel never disappoints

Fantastic stay as always

8/10

Excellent

27 Sep 2018

Athol

Good choice for business stay.

this was a good choice for a quick business stay. The room was quiet, comfortable and well maintained. Staff were helpful and polite. Location was good for my activities.

10/10

Exceptional

13 Sep 2018

Verified traveler

good hotel in a nice area. some restaurants in the building/square, which is nice.

8/10

Excellent

03 Sep 2018

Mary

Staff friendly. Thank you Fisiwe for being the employee of the year. You go an extra mile to serve customer with excellence.

8/10

Excellent

01 Sep 2018

Constantin

Modern hotel located in a soulless business district in Gaborone.
Actually the city has very few to offer for a tourist.
The hotel has a helpful staff, offers a good buffet breakfast and a fast internet connection and free transfer to and from the airport.
The problem is when one get a room facing the interior Masa Center (like number 732 ); the noise provoked by the patrons and the loud music on the venues ( eateries, bars...) at the Masa Square is deafening.
Around 11:00PM we changed the room, to escape from the mess that was happening at a place called Cappello's.

8/10

Excellent

17 Aug 2018

Kurt

Well Located

Well located for Business

8/10

Excellent

17 Aug 2018

JC

2 Day Stay

Was a bit noisy but the hotel is perfect and the breakfast was lovely!

8/10

Excellent

16 Aug 2018

Kurt

Good Business Hotel

Very Good Business Hotel - Close to all eminties

8/10

Excellent

09 Aug 2018

Zeeshan

Incredibly beautiful stay

It was a wonderful stay! Unspottedly clean, very modern and supercomfy rooms.. Was upgraded to suite.. Staff very friendly, cooperative and always smiling. Location was fantastic. Simply incredible. Maintain it folks!

8/10

Excellent

27 Jun 2018

Ann

Hotel located central in town with good security

Staff are very friendly... really value their customers

10/10

Exceptional

18 Jun 2018

Aharon

Brilliant, clean, hospitable

My home away from home! Awesome

8/10

Excellent

10 May 2018

Frans

The best choice in Gaborone

Always a god place to stay in Gaborone, comfortable and friendly and centrally located, the rooms are spacious and the breakfast generous.

10/10

Exceptional

07 May 2018

ALEX

Good breakaft, great location, and staffs are attentive and friendly!

10/10

Exceptional

03 May 2018

Penny

A business venue with a relaxed atmosphere.

I was in Gaborone for a business presentation at the Mass Media Complex - this hotel is ideally situated for access to this venue as well as central Gaborone. Quick to get to from the hotel and an efficient shuttle service made it an easy trip. Parking is easy for guests.

10/10

Exceptional

13 Apr 2018

Owen

Very good!

8/10

Excellent

13 Apr 2018

Tholo

Close to amenities

First experience for me obviously and quite impressed. However I found price quite steep and misleading. Gets advertised in BWP which becomes USD when you book then AUD (my card currency) during payment...I had to take it but that wasnt good.

Positives:
Though not many channels, I had what I wanted...my CNN + premier Sports
Lots of variety to choose from during breakfast and food looked fresh though I picked a virus - I'd still go back for it though ;)
Parking - staff activated my card for 2 days. That was nice.
I never got a chance to use pool and bar but generally facilities are good and presentably sparkly
Last but not least WIFI worked. Extra *

Negatives:
Not much views outside
Could hear some noise at night from nearby night clubs
No stand alone shower...personal pref though

In summary: 4+ stars

10/10

Exceptional

28 Mar 2018

Fikile

Excellent service and excellent accommodation

Fantastic hotel and fantastic staff with excellent customer service. Really enjoyed my stay. It’s the second time I have had business partners stay there. This time I joined them and will continue to book partners there based on the the three stays we have had there and being an international company that means a lot that we can have quality accommodation and at an affordable price.

8/10

Excellent

28 Mar 2018

Verified traveler

Most ok but need to check, repair and maintenance

Not intend to fix appliance even informed. A light at lamp head bed did not work, i put a note but not get fixed until I checked out later 5 nights. Unfortunately got the room with leakage at window glass which heavy and serious made carpet along side wet 2-3 days, not able to stand or walk into the chair to get dryer which was put there.
However, if not count above problem, services/cleanliness/breakfast are okay.

10/10

Exceptional

27 Feb 2018

Clynton

Very happy

Everything was great. Plan to make the Masa Square my default hotel for all future trips to Gaborone.

10/10

Exceptional

17 Dec 2017

Verified traveler

Great place to stay

Room was very clean, air conditioning worked perfect without noise, and breakfast was very impressive.

10/10

Exceptional

10 Dec 2017

Joe

Great Place to Sleep

I stayed 19 days on business. I became sick with the flu the first night. Between meetings I slept as much as 16 hours in a 24 hour period. I found the bed exceedingly comfortable. The staff were very helpful. They even called the ambulance that took me to the hospital for blood tests and examination.

I would highly recommend the hotel mainly for its staff.

6/10

Pleasant

21 Nov 2017

JUN YEOL

Good hotel located in the new center of Gaborone.

So many travelers back and forth in this hotel that sometimes feel uncomfortable to check in. Especially for this stay i had a choice but to wait for 4 hours further to check in with reason that the room is not ready yet after 20 hours long flight from Korea.

10/10

Exceptional

04 Nov 2017

Haresh

Very nice view and good

Nice look and good atmosphere , good behaviour and good cleaning

10/10

Exceptional

27 Oct 2017

Verified traveler

Excellent staff and amenities. Very pleasant stay.

10/10

Exceptional

04 Oct 2017

Verified traveler

Highly recommend this hotel!!!

Excellent Staff! Amazing amenities and room all around. The gentleman at the reception that checked us in at our arrival -Puso- was extremely good and helpful. We are very happy with the experience and recommend this hotel 100%

2/10

Poor

03 Oct 2017

Verified traveler

My Last Terrible Visit at Masa Square Hotel

I will never stay again in Masa Square Hotel - the service is terrible, the worst I have ever had, especially from the receptionists. The attitude is to say \"no\" for any small request - if you forget you key in the room and you ask for an additional key, you will be asked to go upstairs to your room with the guard and they will tell you that since they have a new policy, you're not allowed to receive a new key; if you don't completely finish you bottle of water or the shower gel until the morning, the room service will not give you new ones; when you ask for late checkout (to 1pm instead of 12pm), they will tell you that the hotel is fully occupied so you can stay until 12:30pm. And there are many many more examples.

In addition, During 2 of the 5 nights I couldn't sleep - an alarm was working and they didn't know the reason (I have the recording, believe me that it was terrible), and the pool bar was noisy during the nights.

However, if you do stay there, be careful from 2 things:
1. Do not take the standard room - it's tiny and not clean
2. Do not accept to take the 3rd floor - the pool bar is open during the nights and the whole floor is extremely noisy (especially in weekends).

8/10

Excellent

02 Oct 2017

Nyasha

Good hotel, friendly staff

Very good service from all Staff members. It has a great vibe and conveniently located.

6/10

Pleasant

30 Sep 2017

Verified traveler

Laundry wasted too much of my time.

The Lounge on 3rd Floor was Dead.

Food at DON CARLOS was Good

Staff was Good.

8/10