AVANI Gaborone Resort and Casino

Botswana , Gaborone
GABORONE, Chuma Drive
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50 reviews shown

10/10

Exceptional

20 Feb 2026

william

Very comfortable hotel. Beds a little small. TVs need updating to be smart. Otherwise it was great.

Partner

10/10

Exceptional

29 Jan 2026

Anish

Please visit Botswana! It’s such a safe, friendly, peaceful, clean, quiet gem with amazing people food and culture.
This hotel is the perfect place to stay - clean, professional staff, good breakfast, well priced.

Self

4/10

Poor

18 Nov 2025

Matshediso

unfortunately, the experience at reception left a lot to be desired. Both during check-in and check-out, the reception staff were not welcoming at all. They were unfriendly and made me feel like I was inconveniencing them simply by expecting to be checked in.

What was most disappointing is that they continued with their own conversation while I stood there waiting, making me feel invisible. It came across as unprofessional and very unlike the Avani service I’ve come to expect.

A disappointing start and end to an otherwise decent stay.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

Muhammad Noor

The entire experience was amazing, all the staff were amazing, always willing to help and go out of their way. Highly highly recommend.

10/10

Exceptional

02 Oct 2025

Robertson

Excellent property fir the business man

Business Self

6/10

Pleasant

30 Aug 2025

Verified traveler

Check in wasnt a good experience, it took a long time to check in, one of the staff members was very rude. Room was spacious and clean. They could do better in customer service. Overall it was ok

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Ambuj

Not worth the price

8/10

Excellent

27 Apr 2025

Christopher

Only one slight criticism, no information in the rooms regarding opening hours for breakfast, lunch etc, and checkout time, also no information on tours operating from the hotel. Apart from that I found the staff very efficient and helpful.

Leisure Self

6/10

Pleasant

11 Mar 2025

Akhter

Has no lift.
Generally in need of renovation and maintenance.
Limited choice of restaurants.

Leisure Self

8/10

Excellent

28 Dec 2024

Verified traveler

Short stop at the end of a longer trip

Comfortable one-night stay. The room was well furnished and in decent condition, though the AC was a bit tricky. Bathroom was very modern. The hotel has a nice decor,but some areas are showing signs of age. The pool area is nice and large, but could have been a but cleaner and needs new or more modern loungers and seating options. The food menu at the bar was limited, and the food was ok - not the best we had in Botswana, but not bad either.

There was a DJ by the pool that was very loud (as seems to be typical in Botswana) but this finished at around 22:00 so did not disturb our sleep.

There is no lift, but the staff did help by bringing our luggage up to our 1st floor room.

Partner

8/10

Excellent

19 Jul 2024

Mati

Above average experience

Business

2/10

Poor

13 Jun 2024

Adriaan

Terrible

Very noisy on the street. Aircon is so noisy you have to turn it off. The restaurant was not open so you had to sit by the pool where some local DJ played loud music that was not to my liking. It was windy and cold. I believe the kitchen burnt down a while ago but noone informed me on booking. Left early...

Business

10/10

Exceptional

18 Oct 2023

Robert

Warm and friendly enviriment with style and class! Front desk, check-in, restaurants, staff members make you feel home!

Business Self

8/10

Excellent

08 Aug 2023

William

The hotel is quite safe. The is more to be desired about the food service. Restaurant is closed at the weekend.

Leisure Self

4/10

Poor

28 Feb 2023

Dean

The hotel is at the top of the range for price. Booked to rooms for government meetings, and one had no hot water..zero! Not an amenity on would even expect was in question??

Issue was reported, not fix fixed, and zero compensation or customer service….full rate, and a sorry about that???

Completely unacceptable at rate.

Business

8/10

Excellent

13 Sep 2022

brendan

Very busy hotel so a lot of noise. Our room had a door to the next room and whilst locked, we could hear our neighbors movements very easily

Leisure Partner

10/10

Exceptional

15 Aug 2022

Anne

Pleasant building and amenities. Room was good sized and comfortable. Staff are pleasant and efficient.

Leisure Partner

6/10

Pleasant

04 Feb 2022

Verified traveler

I really had very good stay and the room was very clean but i had a problem with the breakfast it was not up to the standard expected. i had asked for treat since it was on my birthday and i didn't receive it like in other hotels they do sing and give a small piece of Cake for the treat.

Friends_and_family Family

10/10

Exceptional

31 May 2021

Ronny

Good stay

It was a nice stay, the staff was friendly and the breakfast great. The room was clean and comfortable.

8/10

Excellent

16 Mar 2020

Elise

Avani was a very pleasant stay. Comfortable, clean and friendly staff. Was perfect location for my trip home after so many years.

Friends_and_family Family

8/10

Excellent

21 Feb 2020

Verified traveler

Service

Lovely hotel but the service can be a bit slow.

Business

10/10

Exceptional

05 Dec 2019

Verified traveler

Great Hotel

Lovely Hotel. Will stay again

Business

6/10

Pleasant

18 Nov 2019

Verified traveler

I did not have hot water for my shower, asked for room service and it did not arrived . The street level room was very noisy - at 330 am people were outside speaking loudly right by our window

Business Partner

10/10

Exceptional

17 Nov 2019

Verified traveler

AVANI 5*

It is always a pleasure staying at the AVANI on business. Great food, service, staff and a lovely room to stay in with excellent AC. 5*.

Business

2/10

Poor

12 Nov 2019

Elodie

It takes one hour and up to one hiour and a half to get some food.

Business

10/10

Exceptional

17 Oct 2019

Allison

Great Service and Amenities for Business Travel

Overall I had a really great stay (6 nights) at Avani in Gaborone. I was here for a very short business trip and wanted all of the modern comforts and conveniences and Avani didn't disappoint. From the breakfast buffet (I paid for it to be included), the room service, the pool lounge and the Pantry (coffee shop), the food quality was very high and the service was excellent. By the end of the week, the staff recognized me in the Pantry cofee shop, knew my order and even taught me a little bit of Setswana!

The only hiccup was I relocated from my original room, immediately after check-in, because the air conditioning wasn't working in room #1. I called the front desk, they sent someone very quickly to investigate and they moved me to a new room without any delays. Room #2 was great and the rest of the trip was without incident. I would gladly come and stay here again. Great for business travel.

Business

2/10

Poor

29 Sep 2019

Verified traveler

It’s not worth the amount I paid...

Business Self

4/10

Poor

03 Aug 2019

Verified traveler

The food was terrible. Housekeeping kept forgetting to stock up with water and towels.

Leisure Partner

10/10

Exceptional

27 Jan 2019

Verified traveler

Very friendly staff who make you welcome.

I would return here next time in Botswana

10/10

Exceptional

26 Sep 2018

Verified traveler

very good

friendly people, helpful staff at reception
breakfast was amazing - amazingly friendly staff
room service was excellent

Friends

8/10

Excellent

25 Sep 2018

Pindile

Pleasant stay

Great, delicious breakfast with a wide variety. Excellent customer service; the hotel staff was wonderful though not very knowledgeable about tourist attractions. Hotel has no brochures, therefore we could get info on what to do

Friends

10/10

Exceptional

08 Aug 2018

Carolyn

Excellent service

I arrived early and they were able to get me into a room right away. The service was wonderful and I would stay there again when traveling back to Botswana.

10/10

Exceptional

03 Apr 2018

Verified traveler

Great hotel to stay for business.

Friendly staff. Good food. Rooms could do with better lighting.

4/10

Poor

23 Mar 2018

Verified traveler

Food was awful in every bar and restaurant

Pool bar was terrible. No atmosphere served uncooked food and staff were clueless

8/10

Excellent

16 Mar 2018

Stacey

Nice clean hotel

Nice hotel nice staff. The pool could have been cleaner and the staff had to search for two towels for us even though no one else was at the pool.

It would be nice to have an iron in the room and more than one shower towel.

10/10

Exceptional

10 Mar 2018

Verified traveler

Nice Experience

I was in Gaborone for business. This hotel had good food, clean modern rooms and an excellent staff! I would highly recommend this hotel if you are visiting Gaborone.

10/10

Exceptional

02 Nov 2017

Lynnette

excellent -

4/10

Poor

05 May 2017

Critics

Much worse than expected

Renovation is going on. Have always heard hammering, welding etc. Construction materials were on the corridor.

Cookie crumbs were scattered on the room carpet. Had to ask vacuum again. Demanded slippers but not available

Dinner buffet was not good. Grilled meat was cold, dry, and tough. Glass wine(red) was good but kept warm!

Gym was just ok.

8/10

Excellent

30 Apr 2017

John

Good business hotel

My regular hotel in Gaborone for 15 years. Undergoing a major renovation so some problems with room choice. I.e. I was offered a room with a shower but it was then discovered it was not available cf building works.

10/10

Exceptional

18 Apr 2017

Lebogang

I had the time of my life at Avani....clean rooms, friendly staff and the delicious food from the restaurants. I'm definitely coming back and would definitely recommend it to others....Keep it up Avani☺☺

8/10

Excellent

10 Apr 2017

Edward

Comfort away from home

Very good

Family

6/10

Pleasant

18 Mar 2017

Mark

Undergoing renovations

Slow check in and check out. Hotel undergoing modernisation which it badly needs so not as it should be currently due to building work.

6/10

Pleasant

19 Feb 2017

thapelo

AC was hot !!!

8/10

Excellent

03 Oct 2016

Ellen

Great hotel, wonderful food.

Great hotel, in a handy location. Lovely pool and very loud starlings!

8/10

Excellent

15 Sep 2016

Overpriced in Gaborone

This is an only hotel recently taken over by a new group. The hotel's central point is the bar/pool area surrounded by low rise (one floor) rooms and the hotel and casino. It is convenient for downtown Gaborone and for accessing the airport (2.4 km away). The staff are friendly and helpful.

10/10

Exceptional

11 Sep 2016

Janet

Avani is wonderful

It is very comfortable at Avani and the breakfast buffet is amazing.

8/10

Excellent

06 Aug 2016

Verified traveler

The hotel is good but getting old. The staff is kind but doesn't take care of the premises and they are deteriorationg slowly.

8/10

Excellent

01 Aug 2016

Verified traveler

Overall was a nice experience. Hotel needs to add more speed while checking in and out hotel guests.

8/10

Excellent

18 Jul 2016

Verified traveler

Presidential Suite

The room was perfect. However boring in that there wasn't much amenities for my kids. There was a small playground but that was it. Room service was fast. Sumptuous meals (room service) but breakfast was dull.

Family

10/10

Exceptional

12 Jul 2016

Verified traveler

MUST DO

SIMPLY LOVELY AND COMFORTABLE

Family