Vidago Palace

Portugal , Porto and North of Portugal
VIDAGO, Parque de Vidago, -
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50 reviews shown

2/10

Poor

12 Oct 2025

Amy

Service and facilitates are not 5*

My husband and I booked two rooms so we could each take calls and work in the evenings.

When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable.

Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery.

We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology.

For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable.
Would not recommend.

Business

10/10

Exceptional

08 Oct 2025

Maria

Great experience from the moment we drove to the entrance. Very good service. Spectacular building, tasteful decor and beautiful surroundings. Incredible breakfast and amenities. The only few things that made me not give it 10/10 was the fact you have to pay 10€ to use the spa, which I can’t justify with a hotel of this price tag. Also, we wanted to be bougie and order room service but neither of the phones in the room was working so we had to go downstairs to order which kind of defeats the purpose. The only open fountain has very limited hours open.

Partner

8/10

Excellent

27 Aug 2025

Manuel

It was great!

10/10

Exceptional

05 Oct 2024

Malcolm

Vidago palace

It was a beautiful place to stay the staff are very friendly and always helpful

Partner

4/10

Poor

08 Jul 2024

Joao

The vintage property and surroundings are outstanding. But I believe the value is excessive, with rear facing pet friendly room as surely a downgrade, not an upgrade.

Leisure Partner

6/10

Pleasant

11 Jun 2024

liliane

A quite place to stay if you are looking for a relax time.Nice rooms with a good bed.

Leisure Partner

8/10

Excellent

04 May 2024

LOURDES

Gorgeous outdoors, huge rooms, very pretty hotel. I had a very good experience with the spa. Food could be improved.

Leisure Pet

10/10

Exceptional

20 May 2023

Wonderful Hotel with a Fantastic Concierge

5 star service and accommodations. Amazing grounds.

Wonderful SPA!!! The thermal massage is a must do. It was very hard to get in. Book in advance when you make your reservation.

The bikes were horrible, but I think they are waiting for new ones.

The concierge was the best we have ever encountered. He gave us an amazing tour of Chavis and provided access to one of the best vineyards we have ever visited. Wonderful service.

Breakfast was very good. We ate at both Restaurants and were disappointed with the meals. We did not do the taster menu in the ballroom but did have the duck and veal and would not order them again. The Lobster/ avocado dish was amazing. We would go back to this hotel.

Partner

10/10

Exceptional

13 Jul 2022

Drew

Absolutely gorgeous property and impeccable staff. Beautiful breakfast included.

10/10

Exceptional

08 Jun 2022

richard

Marvelous

8/10

Excellent

03 May 2022

LUIS

A short but very pleasant stay

Everything inside and outside the hotel is meticulously cared with pride and love. The inside is sumptuous and shiny, the exterior gardens are calm, fresh and peaceful. The less atractive thing is the price, but tis in in fact a real 5-star hotel..

Partner

10/10

Exceptional

04 Jan 2020

Verified traveler

Excellent

Friends_and_family Friends

10/10

Exceptional

03 Jan 2020

Verified traveler

Excellent

Friends_and_family Friends

10/10

Exceptional

23 Oct 2019

Verified traveler

I plan to return for four or five days. Play golf. Drive in to Porto. And just relax. Very peaceful here.

Leisure Family

10/10

Exceptional

10 Oct 2019

Mary

Hidden Treasure

An incredible hidden treasure in Northern Portugal. We stayed with a tennis group and couldn't have been happier with the service, accommodations, quality of food, and spa services.

Business

10/10

Exceptional

29 Jul 2019

Jennifer

Fabulous relaxing break in beautiful surroundings

Fantastic stay in a beautiful 5* hotel. Staff extremely friendly, room was spacious and tastefully furnished. Victorian style bathroom with tub and beautiful tiling. Breakfast was plentiful with lots of choice. Food in the restaurant was delicious and the hotel bar prepare winning cocktails which you can enjoy on the terrace. Great indoor and outdoor pool, spa and treatments on offer and glorious grounds to explore.

Only negatives - indoor pool was slightly cooler than desired but we had it all to ourselves and you quickly warm up. Local town is extremely quiet so you definitely need a car to access other nearby towns if you want to explore.

Partner

10/10

Exceptional

11 Jan 2019

Benedict

Wonderful place

Fabulous

Partner

10/10

Exceptional

04 Nov 2018

Mary

Beautiful place to stay! Lovely service. Highly recommend it.

Partner

10/10

Exceptional

12 Oct 2018

Verified traveler

Lovely hotel and golf course we had an excellent stay

Friends

10/10

Exceptional

08 Oct 2018

James

Beautiful hotel and excellent staff

Friends

10/10

Exceptional

22 Sep 2018

Michelle

Beautiful hotel with the most attentive and professional staff. Excellent restaurants onsite. Great grounds to stroll or hike. A perfect place to hang out and sip a glass of wine.

10/10

Exceptional

27 Aug 2018

Tiago

Amazing

5 stars all around

Partner

10/10

Exceptional

23 Aug 2018

Luis

Great Hotel, amazing staff! Ultimate luxury.

I loved my stay at the Vidago Palace Hotel. Although we only spent one night, my wife and I enjoyed the pool and park grounds. The next morning was also amazing. Mario helped us during our breakfast and he was phenomenal. Wish we had stayed longer. Would definitely recommend this place to anyone looking for ultimate luxury treatment and great staff. Looking forward to my next stay.

Partner

10/10

Exceptional

09 Jul 2017

Mick

Lap of Luxury in the forest

This Grand Hotel has all that the weary traveller desires. Whether you want to take in the early 1900s style of the palace, relax by the pool, enjoy premium spa service, dine in luxury, play 18 holes of golf or just soak up the quiet atmosphere. You will enjoy the Vidago Palace.

Fine at reasonable prices!

10/10

Exceptional

05 Jul 2017

Verified traveler

Fabulous! Lilliana was wonderful.

Family

10/10

Exceptional

14 Sep 2016

Chenjie

best hotel in Portugal

I can't say enough about how wonderful this hotel is. Everything people say about it is true. We had a wonderful stay there only wish we could stay longer but it's fully booked during high season. We only got one night. The thermal water is amazing.

Family

10/10

Exceptional

25 Feb 2016

Hyung Min

One of the best hotels I have ever stayed

10/10

Exceptional

29 Dec 2015

Jose

Simple perfect.

For me, the best hotel in Portugal.

Family

10/10

Exceptional

23 Aug 2015

Ronan

Expectations realised ....

Vidago Palace fulfills the high standards expected of a luxury hotel of the world !.

Family

10/10

Exceptional

01 Jul 2015

Verified traveler

beautiful rooms and really well do renovations.

Great rooms and the dinning room is really special

10/10

Exceptional

06 Jun 2015

Verified traveler

Fabulous Hotel, Pure Luxury, from start to finish a lovely stay.

10/10

Exceptional

28 Dec 2014

Jose

JSA

Great service and amazing place. World class

Family

8/10

Excellent

20 Nov 2014

Verified traveler

country retreat: golf for him, spa for her

Remotely set country retreat with modern spa and challenging 9 hole golf course. Quiet off season and very relaxing.

Family

10/10

Exceptional

26 Aug 2013

Portugaltheman

MUST STAY IN PORTUGAL!

The service was amazing, the rooms are very clean and the hotel is perfect for a getaway vacation.

Family

10/10

Exceptional

14 Jun 2012

Alan J

Outstanding

Don't miss the euros 75 Tasting Menu !

Partner

10/10

Exceptional

18 Jan 2026

María Isabel

Todo en su conjunto

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Ana

Tudo fantástico

Partner

10/10

Exceptional

02 Jan 2026

Monteiro

A repetir

Leisure Partner

10/10

Exceptional

23 Dec 2025

Manuel

Adoramos tudo 5 estrelas recomendo a todos uma vez na vida.

Partner

10/10

Exceptional

11 Dec 2025

FERNANDO RAMOS

Todos os itens acima nada a reclamar

10/10

Exceptional

23 Nov 2025

Ana Luiza

Tudo muito bom. Recomendo

Partner

10/10

Exceptional

12 Oct 2025

Sônia

Maravilhoso

Partner

10/10

Exceptional

28 Sep 2025

Jesus

La atmósfera de todo el hotel y los jardines. Cuidan todos los detalles.

Leisure Partner

8/10

Excellent

18 Aug 2025

Christopher

Almost perfect

The hotel is spectacular. The surrounds are spectacular, and the amenities are fantastic. A proper gym, great pools, great restaurants. We loved it.

The only issue are some of the staff who seem to be only 50% committed to their job. Not all of them, many of who were kind and attentive, but unfortunately the bad apples were noticeable enough for multiple other guests to bring it up on their own volition with us.

Which is a shame as the hotel is otherwise perfect.

Friends_and_family Family

4/10

Poor

04 Jun 2025

alexandre

Não vale a pena

Hotel muito bonito por fora. Porém por dentro é tudo muito antigo/velho. Quarto muito pequeno e desconfortável. Muito calor dentro do hotel, pois não havia ar condicionado. Agua da piscina externa sempre gelada (pelo nivel do hotel deveria ter a agua aquecida). Jardim da frente muito bem cuidado mas os jardins do entorno muito mal cuidado. Muito mosquito e pernilongo. Não vale a pena salvo você tenha o sonho de se hospedar num palácio.

Partner

10/10

Exceptional

12 Dec 2024

Luis Carlos

Cómodidad y amabilidad

10/10

Exceptional

06 Oct 2024

Estela

Todo perfecto. El trato por parte del personal muy bueno y el entorno precioso.

Leisure Partner