AR Roca Esmeralda & Spa

Spain , Alicante - Costa Blanca
CALPE, Ponent, 1
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50 reviews shown

10/10

Exceptional

01 May 2025

jason

A good hotel

We stayed for 5 days as part of a longer trip. It's 3 star so didn't expect to much. The staff were a bit hit and miss. Some were brilliant others not helpful at all. The room was OK apart from the balcony. Which was more like a prison exercise yard. As it had 4 walls and no balcony. More like an enclosed terrace. Shame because being on the 9th floor the views would of been brilliant. The hotel mainly caters for Spanish. So being British we were low priority. That said the facilities were good with indoor and outdoor pools. And sauna and jacuzzi. Also the location was great right by Calpe beach. With loads of bars restaurants around. Also the hotel has a car park for €11 a day which if driving or hiring a car is handy. Overall it is a good hotel just for us personally the balcony and some staff. Made the stay less enjoyable. Oh and also the catering in the restaurant for breakfast was great. Even had proper UK sausages and hp sauce 😂👍

Partner

8/10

Excellent

27 Sep 2024

Mark

All the rooms on the 9th floor have no view

Partner

10/10

Exceptional

18 Dec 2021

Antony

Highly recommended

Beautiful hotel staff and facilities excellent great location 1 minute walk to beach 5 mins from shops and restaurants.

Self

10/10

Exceptional

05 Dec 2021

Havelock

Always good always nice.

This was the third time we have stayed at the Esmeralda and for good reasons. Our room was spotlessly clean and done every day. The staff on reception were always courteous and helpful, particularly Alicia who helped us to do our Passenger Locator Forms and printed them. Breakfast and Dinner in the dining room had a very large choice of food and friendly staff too. We look forward to our next visit.

Partner

10/10

Exceptional

23 Sep 2021

Anthony

We had a lovely stay couldnt have asked for more

Partner

6/10

Pleasant

21 Dec 2019

Verified traveler

Location was ok. Reception insisted that I produce the reservation email. I said I have prepaid for the room, but they insisted. Room was outdated and not very clean. Not a special breakfast, lacks quality.

Business_and_leisure Family

4/10

Poor

03 Sep 2019

Valter

Don't have too high expectations

The hotel is very well situated,
The staff although young aren't very service minded. The room was nice but it needs a touch of style. The brown 70's furniture is a no no! Horrible! Otherwise if you can breath in, it's just OK!!

Partner

8/10

Excellent

08 Aug 2019

Anthony

Great family venue

Very family friendly accommodation, the facilities are a little aged

10/10

Exceptional

29 Jun 2019

Verified traveler

Excellent service and very friendly staff. Good location and the breakfast is very good.

Leisure Family

8/10

Excellent

16 May 2019

Havelock

Nice hotel shame about the lack of UK TV.

We stayed at the Roca Esmeralda for two weeks and particularly asked for a room on the west side when we booked. The man on reception said they had not been informed of our request and allocated us a room on the east side, which I refused to accept. He then said that the hotel was full and no other rooms were available, but I refused to accept the allocated room. Then amazingly when he checked his computer, suddenly a room on the west side was available, and it was a nice room on the 8th floor with a small bedroom and separate lounge with settee and TV, and a double wardrobe in each room, plus a large terrace with sea view. The bathroom was spotlessly clean if a little outdated, but the shower and everything worked fine. The buffet breakfasts were fantastic with everything you could want, and dinner or lunch was similarly profuse with a huge choice of salads, hot food and desserts. The hotel is practically on the beach with a lovely long promenade and lots of shops and bars/restaurants. The hotel is really lovely and the staff are friendly and helpful. However, if you are a Corrie or Eastenders fan and cannot survive without your soaps, the Roca Esmeralda is NOT for you. as there are almost no British TV channels. Lots of channels in German but few Germans staying there, only one UK channel but lots of us Brits there. Work that one out!! We enquired at reception of the helpful English lady who promised to report the matter to the manager, but of course nothing happened.

Partner

8/10

Excellent

02 Aug 2018

BRIAN

July 2018

They put us on 9th floor when we had requested 2nd or 3rd so had to move for 2nd night onwards. But they were extremely busy so accept they were trying to accommodate all customers' wishes. We have been staying at Esmeralda for many years but notice that some of the bedroom furniture is beginning to look tired and needs replacing. Other than that everything was fine - clean & tidy, friendly & helpful staff, good breakfast selection (can't speak for other meals as only there for b&b). We'll be back.

Partner

8/10

Excellent

12 May 2018

Verified traveler

A location to die for

Situated on the Levante Beach promenade in Calpe, this hotel has a perfect location. Our room was comfortable and spacious with a nice sea and mountain view, and the good size balcony caught the afternoon sun. Strangely, there is only a reading light on one side of the bed! The bathroom was clean but very dated with a mushroom coloured suite, and as is usual in Spain, not enough lights. However it was spotlessly clean and maintained that way by the room maid, and the shower worked well with plenty of power. The toilet lid had a habit of detaching itself but the maid repaired it every time. Buffet breakfast in the large bright dining room was very comprehensive including a variety of cooked and cold food, with different breads for toasting and warm croissants. Dinner at night, also buffet, varied daily with always a choice of different meats and fish, plus soup and a huge selection of different salads. The desert selection was also quite large with about 10 different choices. A microwave oven is provided so you can have really hot food. Lunch can be taken instead of dinner if you book on a half board basis.

Partner

8/10

Excellent

18 Feb 2018

Robert

Happy guest

Very comfortable stay. Played at 2 nearby golf courses. weather was excellent for time of year, quite warm in afternoons. Food buffet was good.I came by car, and paid extra for private car-park No problems. Very close to beach.

10/10

Exceptional

29 Oct 2017

Paul

Great value for money hotel.

Great location and the room was very clean and comfortable with a side sea view and spacious terrace . The food in the restaurant was basic but tasty and excellent value for money. We used tha spa and had two treatments and it was the best back and leg message we had ever had. We would definitely return to this hotel and certainly recommend to others.

Partner

6/10

Pleasant

27 Apr 2016

philip

In need of some tlc

Booked 2 rooms and specifically asked for 1 with shower, 1 with bath, which we were assured would be provided. Ended up with 2 disabled rooms, no bath in either. Hotel in general need of a facelift and refurbishment. Saving grace was quality and variety of food.

Family

10/10

Exceptional

18 May 2025

Enrique

Calidad precio super bien.La habitacion tiene asta un comedor con sofas.Pero la cama es incomodosima y la almuada lo peor.El personal es encantador sobre todo la recepcionista Sofia un encanto

Leisure Partner

8/10

Excellent

25 Apr 2025

Verified traveler

Agréable séjour personnel compétent

Friends_and_family Family

4/10

Poor

16 Feb 2025

Luis

Necesita una reforma.

Leisure Partner

6/10

Pleasant

18 Dec 2024

jose Antonio

El hotel está muy antiguo y deteriorado

Business

8/10

Excellent

22 Aug 2024

Deneb

El hotel es cómodo y está muy bien situado. Mi recomendación es que lo reformen para actualizar sobre todo el mobiliario.

Leisure Family

6/10

Pleasant

07 May 2024

Inge

Het is een schoon maar gedateerd complex en erg gehorig; schuivende meubels op tegelvloer, douche, doortrekken van de wc. Locatie perfect, dichtbij t strand/boulevard en supermarkt.

Business_and_leisure Self

8/10

Excellent

17 Nov 2023

Maria rosario

El trato excelente, las habitaciones muy espaciosas y cómodas

10/10

Exceptional

12 Oct 2023

Miguel

Buen servicio y ubicación.

Se cumplieron las expectativas de tranquilidad, buena atención del personal y gran servicio de cocina. Lo recomiendo.

Partner

8/10

Excellent

17 Oct 2022

Fernando

Amplitud de habitaciones. Faltó cama matrimonio, ya que me pusieron cama doble.

Leisure Friends

8/10

Excellent

13 Jul 2022

Eva

Servicio

Leisure Family

8/10

Excellent

06 Jun 2022

Eva

La ubicación es excepcional, las piscinas exteriores y cubierta, el gym y el spa muy bien.
Las habitaciones son muy amplias y cómodas; quizá podrían beneficiarse de una reforma estética.

Leisure Family

10/10

Exceptional

28 May 2022

Sheila

Me encanto la estancia personal muy amable

Partner

8/10

Excellent

25 Apr 2022

Tova

Close to nice beach

Good location close to nice beach. A bit to walk to city center but taxi easy to get. Ok buffet breakfast.

Partner

10/10

Exceptional

02 Feb 2022

Anita Einset

Fint hotell like ved den ene strandpromenaden.

Self

8/10

Excellent

23 Nov 2021

valérie

Séjour excellent. Séance spa agréable. Hôtel idéalement situé. Pas besoin de voiture pour tout faire.

Partner

6/10

Pleasant

05 Nov 2021

Jörgen

Ett hotell där det är tveksamt om 3 stjärnor är en korrekt bedömning. Hotellet är slitet, frukosten är inte upplyftande, hela hotellet andas charter hotell. Det har som sitt systermodell ett centralt läge, men syster hotellet ger mer värde för pengarna, enligt vår bedömning.

Partner

8/10

Excellent

11 Oct 2021

Tomás

Agradable en todos los sentidos Personal del hotel muy simpaticos
Limpieza excelente las habitaciones un poco pasadas pero comfortables y espaciosas
Repetiria sin dudarlo

Partner

10/10

Exceptional

23 Sep 2021

maria de la paz garcia

Lo espaciosa de habitacion

Leisure Partner

10/10

Exceptional

12 Sep 2021

Irene A

Buenas vacaciones a pie de playa

La experiencia en general ha sido buena. Muy buena ubicación.

Las instalaciones del hotel exteriores piscina y cafetería, muy bien, era muy agradable moverse por ahí.

La habitación muy limpia tanto a la llegada como los días que se solicito limpiarla, mobiliario antiguo pero es estética y, bueno, nosotros tuvimos la mala suerte de tener habitación que no daba a la playa. El colchón y la almohada muy cómodos.

Algunos detalles a mejorar sería la información sobre cómo disfrutar de las actividades que marcaban en la pantalla que había en la recepción y, las colas en los horarios de comidas.

Partner

8/10

Excellent

09 Sep 2021

Aurelio Froilán

Notable alto

Los días que hemos pasado han esatdo muy bien. Ambiente agradable, personal cualificado y atento. Se nota que ya está un poco antigüo pero eso se suple con la limpieza y por su personal. Ninguna pega a la hora de cambiar la cena por el almuerzo.

Partner

10/10

Exceptional

08 Sep 2021

Antonio

Bastante contento, el trato del personal excelente, me ha encantado.

Friends_and_family Family

8/10

Excellent

25 Aug 2021

Mari

Sin duchas

El aparcamiento me lo dieron en otro edificio,que estaba cerca pero había que andar un poco, por supuesto era de pago. El hotel está muy bien pero las habitaciones un poco obsoletas y en los baños hay bañeras, cuando eso apenas se ve ya en hoteles porque casi siempre hay duchas y en mí caso viajábamos con mi padre de 94 años y fue más complicado

Friends_and_family Family

10/10

Exceptional

08 Aug 2021

Felipe

Buena esperiencia

Partner

10/10

Exceptional

17 Jul 2021

Miguel

Muy acogedor.

Calidad-precio idóneo. Nos ha sorprendido gratamente el hotel. Muy acogedor.

Partner

8/10

Excellent

10 Jul 2021

Verified traveler

Próximo a playa

Leisure Partner

4/10

Poor

01 Mar 2020

Vera

Décevant

J’ai passé quelques jours là et je trouve les repas très médiocres. Le spa était en manutention pas utilisable. La piscine trop profonde. Pas de petit pour les enfants.

Friends_and_family Family

4/10

Poor

14 Nov 2019

Viacheslav

Многое не понравилось, даже цена со скидкой не оправдывает неудобств. Нет никакой посуды, нет кулеров с водой даже на ресепшн. Нет даже пары чашек или стаканов. Грязь везде, что не на виду, например, если отодвинуть любую тумбочку. Из умывальных принадлежностей на двоих дали полтора флакончика шампуня) Довольно тесно в номере. Вечером и ночью шумно, дискотеки всякие. В расположении удобно только магазин. До пляжа надо пройти, в плавках, например, совсем не удобно)

Partner

6/10

Pleasant

15 Oct 2019

John

Hotellet var greit, men alt for harde madrasser

Friends_and_family Friends

10/10

Exceptional

12 Aug 2019

Verified traveler

Nos gustó la amplitud de las habitaciones y de todo en general, nosotros viajamos con un carro gemelar y no tuvimos ningún problema.

Leisure Family_with_children

8/10

Excellent

11 Jul 2019

Verified traveler

Excelente ubicacion , el hotel en linea general esta bien , si bien necesitaria alguna reforma y sobre todo el mobiliario esta muy obsoleto.

Leisure Partner

10/10

Exceptional

09 Jul 2019

Verified traveler

Unas vacaciones tranquilas y cómodas delante del mar

Leisure Family

2/10

Poor

29 Apr 2019

David

No dan lo que ofertan

Reserve una habitacion con balcon y me dieron una con terraza interior totalmente cerrada, solo abierta al cielo. Las tarjetas no funcionaban bien y no las cambiaron ni resolvieron el problema

Partner

6/10

Pleasant

23 Jan 2019

Verified traveler

Esta un poco viejo, necesita ya una reforma.

8/10

Excellent

10 Dec 2018

Verified traveler

Oké erg hard bed maar voor 1 nacht prima te doen ontbijt prima

8/10