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Quality Inn and Conference Center Richmond Area

Richmond - IN · United States

5501 National Road EastView location

6.6/10Good1,000 Reviews
Cleanliness6.4/106.4
Service7.0/107.0
Comfort7.0/107.0
Condition6.0/106.0
Amenities5.4/105.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn and Conference Center Richmond Area

Book your next stay with our Quality Inn and Conference Center and discover we are more than your typical affordable hotel. During your visit, you will enjoy all the essentials that make traveling a great experience.

Amenities include free WiFi, free hot breakfast, a fitness center, a business center and a 24-hour receptionist. Guest rooms feature premium cable channels, flat-screen TVs and coffee makers.

Conveniently located only two miles from the Richmond Historic Depot District, your stay puts you within easy distance to exciting Richmond attractions such as the Hayes Arboretum, Middle Fork Reservoir, Old National Road Welcome Center, Richmond Mall and Thistlethwaite Falls.

Value is king at our reasonably priced hotel in Richmond, IN, providing you with friendly service you can always depend on while you are traveling. Plus, you can earn points toward rewards like free nights, gift cards and more with our Choice Privileges Rewards program.

Read more about this hotelShow less

A stay at Quality Inn and Conference Center places you in the heart of Richmond, steps from Old National Road Welcome Center and a 2-minute drive from Richmond Mall. This hotel is 1.8 mi (3 km) from Hayes Arboretum and 1.9 mi (3.1 km) from Glenn Miller Park.

Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 40-inch flat-screen televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.

Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Richmond?

This hotel has 4740 square feet (440 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Important information

  • You need to know
    • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 25.00 per pet, per night
    • Service animals are exempt from fees
    • Crib (infant bed) fee: USD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

    Croatian

    Spanish

Nearby attractions

Old National Road Welcome Center 0.3 km / 0.2 mi
Richmond Mall 2 km / 1.3 mi
Hayes Arboretum 2.5 km / 1.5 mi
Glenn Miller Park 3 km / 1.9 mi
Today's Harvest Corn Maze 3.2 km / 2 mi
Rose Garden 3.8 km / 2.4 mi
Richmond Civic Theatre 5.8 km / 3.6 mi
Wayne County Historical Museum 6 km / 3.7 mi
Depot District 6.1 km / 3.8 mi
Model T Museum 6.4 km / 4 mi
Bethel African Methodist Episcopal Church 6.5 km / 4.1 mi
Gennett Walk of Fame 6.6 km / 4.1 mi
Veterans Memorial Park 7.1 km / 4.4 mi
Richmond Art Museum 7.6 km / 4.7 mi
Earlham College 7.7 km / 4.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Airport
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
Show 21 more facilities & services
  • Multilingual staff
  • Lift accessExtra charge
  • GymExtra charge
  • Newspapers
  • Clothes dryer
  • Banquet hall
  • Conference room
  • Meeting room: 3
  • Business centreExtra charge
  • Indoor freshwater pool: 1
  • Indoor heated pool: 1
  • Sun loungers
  • Parasols
  • TV lounge
  • Breakfast
  • Hot breakfast
  • Picnic
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Billiards
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM-1

    Photos are not available for this room type.

    Quality Inn and Conference Center Richmond Area

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 28 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable3 photos

    Quality Inn and Conference Center Richmond Area

    SUITE KING BED NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Quality Inn and Conference Center Richmond Area

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 28 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Quality Inn and Conference Center Richmond Area

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 28 m²DBL.NM
    DOUBLE NON SMOKINGPhoto unavailable5 photos

    Quality Inn and Conference Center Richmond Area

    DOUBLE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Room amenities

    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 28 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable5 photos

    Quality Inn and Conference Center Richmond Area

    DOUBLE KING BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Alarm clock
    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Quality Inn and Conference Center Richmond Area

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Quality Inn and Conference Center Richmond Area

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Quality Inn and Conference Center Richmond Area

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Quality Inn and Conference Center Richmond Area

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Quality Inn and Conference Center Richmond Area

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 28 m²SUI.NM-1
    SUITE NON SMOKINGPhoto unavailable5 photos

    Quality Inn and Conference Center Richmond Area

    SUITE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-1

    Room amenities

    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 28 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable5 photos

    Quality Inn and Conference Center Richmond Area

    SUITE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 28 m²DBL.2B
    DOUBLE TWO BEDSPhoto unavailable5 photos

    Quality Inn and Conference Center Richmond Area

    DOUBLE TWO BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Room amenities

    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn and Conference Center Richmond Area

6.6
Good
1,000 Reviews
Cleanliness
6.4 /10
Service
7.0 /10
Comfort
7.0 /10
Condition
6.0 /10
Amenities
5.4 /10
100 reviews shown
2/10
Poor
26 Jul 2026
Daniel
Very dirty seen numerous customers leave right after checking in.

Nothing good to say about this location
2/10
Poor
25 Jul 2026
Chris
Odd smell in the lobby. Rooms have obviously been smoked in, sheets and towels were dingy and stained. Not a very good place to stay. Not a dump, but they don’t have very far to get to dump status. Nowhere near what I paid for it at around $140 a night. Won’t be back,
2/10
Poor
24 Jul 2026
Lori
I would not recommend this particular quality inn. The hotel room door was missing a lock, bed linens were stained, broken furniture, and the tub was not clean.

While the staff was very kind, they refuse to do anything about the issues or to issue a refund.
6/10
Pleasant
22 Jul 2026
Aaron
Bed was comfortable enough. Pool was very dirty, other pool area equipment was broken. Staff was friendly and area seemed safe and convenient. Was just disappointing that the pool had so much trash and grime in it.
6/10
Pleasant
17 Jul 2026
Patrick
I stayed in room 122. I got in the room and the light switch did not work. I told the attendant on duty and she said the maintenance person would fix it. The breakfast was limited. No meat of any kind but it was not a deal breaker anyway.
Friends_and_family Family
2/10
Poor
17 Jul 2026
Timothy
The room was not clean . Be glad I was not with my husband because I would have thrown a fit!
Friends_and_family Family
2/10
Poor
13 Jul 2026
Bonnie
Didn’t end up staying due to filth and bugs. Still waiting on the property to respond to Expedia for my refund. Not sure why it keeps asking how my stay was.
8/10
Excellent
12 Jul 2026
Sarah
The “breakfast” was very lackluster. Waffles, serial and yogurt. I went to McDonald’s instead. The indoor pool was freezing cold and the bottom was dirty with dirt, dead bugs, bandages. The fridge in the room made noises.
Friends_and_family Friends
2/10
Poor
12 Jul 2026
Kaylynne
Unfortunately, our stay was disappointing. The hotel was not very clean, and it seemed like the property has been neglected for quite some time. Several things in the room were worn out or falling apart, which made it feel run down. The pool was also noticeably low on water and didn't appear to be well maintained. Overall, the hotel just felt dirty and in need of significant upkeep. I hope the management invests in cleaning and maintenance because it has the potential to be a much nicer place.
Family_with_children
4/10
Poor
11 Jul 2026
Natalie
The building was not taken care of at all and smelled like a mix of smoke and dog. The pool was dirty, and the breakfast was chaotic at best.
Family_with_children
10/10
Exceptional
11 Jul 2026
Vincent
H
2/10
Poor
09 Jul 2026
Anderson
This place is in poor condition. It is dated and antiquated along with a sewage type odor in the lobby. The place is run down and in such terrible condition I canceled my booking for the second night although I would be charged for the cancellation. In other words I would gladly pay to not stay there.
Friends
8/10
Excellent
09 Jul 2026
Christopher
Solid place to stop while traveling
Friends_and_family Friends
6/10
Pleasant
07 Jul 2026
Mark
The room was clean. The bathroom needed to be remodeled. The lobby had an odor.
Family_with_children
2/10
Poor
28 Jun 2026
David
This is the WORST INN we've ever stayed at. Not only was it filthy. These are the things we'd like everyone to see.

Filthy
Next to no towels
TV did not work
Radio did not work
One lamp dude not work
The extra secure lock broke
No do not disturb sign
Very poor breakfast
And the worst, sparks from electrical outlet.
We will never recommend or stay there again.

This place should be reported to authorities.
Partner
10/10
Exceptional
27 Jun 2026
Karlene
Pool was not heated and no one was using it! Other than that place was awesome
Friends_and_family Family
4/10
Poor
27 Jun 2026
Susan
Old and smelled musty. Not very clean
Family
2/10
Poor
23 Jun 2026
Darrell
I checked in have my dog with me everything was fine went in and went to bed was leaving next morning and was chased out 2 parking lot they taking pics of truck and plates like i stole something told them I was going 2 atm went back paid them there $25 and they acted like I done something wrong in front of other customers won't be staying there anymore and gunna tell everyone about this
8/10
Excellent
11 Jun 2026
Mark
The staff was helpful but the facility has seen its days.
Friends_and_family Family
2/10
Poor
09 Jun 2026
Andrew
There was no air conditioning in the entire building. The room A/C was broken and kept the room at about 80 degrees. The entire place was dirty. The room was dirty. The towels were stained. The bedding was stained. The roof leaked. There were bugs. This place is an absolute dump and should be condemned.
Partner
2/10
Poor
09 Jun 2026
Cheryl
Our stay was a basic overnite stay, When we got to the room, it smelled like cigarette smoke. Bathroom wasn't clean, used towel hanging on the hook of bathroom door. Floors had not been vacuumed at all. Basically the only thing done was beds were made. As we went out to dinner, I stopped at the front desk and told them, all he said was he'd make note of it. Towel was still there when we got back from dinner. My mother and I did not feel comfortable in taking showers, because it just didn't look clean. Next morning I stopped in at front desk told the lady at desk, we got a I'm sorry but blame was put on new housekeepers. Although it was an overnite stay, our stay was not a good one. I DEFINITELY would NOT recommend or stay at this facility again. Very very dissatisfied.
Family
10/10
Exceptional
06 Jun 2026
David
They were good for the price.
Partner
6/10
Pleasant
02 Jun 2026
David
Okay stay. The people were great. The room and facilities need a little updating. TP holder was broken, shampoo & conditioner holder was broken. Shelf in washroom needed refreshed. Minor items that should be an easy fix if they cared.
Bed was comfy and walls kept out most sounds from next door.
Self
2/10
Poor
02 Jun 2026
Mark
Bed sheets were stained and worn. We left and went to a different hotel. Towels in our bathroom were stained, could not tell if laundered.
2/10
Poor
31 May 2026
Lourdes
The bathroom smelled like pee. It was dirty and you could still see hair in the shower. The beds we made but it looked like the sheets were not changed from previous guest as there was hair on the sheets and pillows of one of the beds. The room had a pee and moisture smell that stayed in your clothes. We ended up leaving and stopping at another hotel to shower and get some actual rest. While staff where very nice the actual property needs a lot of work
Family_with_children
4/10
Poor
29 May 2026
Betty
If you're looking for a cheap place to stay then this is place but it's old (built 1970) and from way it looked not much has been done to upgrade it. There was no shower curtain had to ask at front desk. Valise over curtains in one corner was coming down. Breakfast was nothing like pictures. Coffee very watery. I had paid for a late check out and the room cards were shut down 45 mins prior to check out.
Friends
2/10
Poor
29 May 2026
jose
The rooms were disgusting...Hole where the door stopper use to be at...lamp shades where stained, paint peeling from the ceiling. My friends room at the same place was worse. $66.00 was the sign of going to another hotel. This place needs to be knocked down a rebuilt.
Friends
6/10
Pleasant
29 May 2026
Thomas
Location is great, within walking distance of the Old National Road Welcome Center where you can get your Chocolate Trail passport which is a fantastic experience. This property is in bad need of a overall remodel. The breakfast is not stocked very well. It is a shame attention has not been given to this property because it's location to dining, shopping and points of interest is great.
Partner
6/10
Pleasant
28 May 2026
Harold
Clean bedroom and bath. Clean sheets. Neglected facility, okay for one night in-out stay. would not recommend as a base for several days. Fake room phone, disconnected clock. Desk chair upholstery warn beyond belief.
Friends_and_family Family
10/10
Exceptional
27 May 2026
Jessy
The staff was great. The room was clean. Breakfast had a decent selection for what was expected.
Friends
2/10
Poor
26 May 2026
Lisa
The beds were comfy but smelled mildewy, the 3rd floor specifically and the stairwell smelled strongly like pee I want ed to toss my cookies! We were excited for the pool but it was freezing (felt like about 20 degrees.) so my kids went in for about 15 min till they were cold to the bone and needed warm showers to get them warm before sleep. Breakfast was ok for a continental breakfast, but the front desk person seemed to be tending to everything so was not there to help 3 different guests upon our checkout and one customer walked in to the back to get milk cause it was empty and waited for at least 15 min.
Friends_and_family Family
2/10
Poor
26 May 2026
Bertha
There was food on the floor, the garage cans were extremely dirty and when I asked them to clean and return they put a clean bag in the can and return it still dirty with slimmy stuff in it, the eggs look like something in my granddaughter easy bake oven,,I asked for fresh towels the next day and they gave me stained towels, it was extremely terrible and I will never return there nor will I recommend anyone there this quality Inn needs to be seriously invested. Thank you for asking Expedia
Family
8/10
Excellent
20 May 2026
Angie
I had four rooms. They were clean but one of the bathrooms had rectangular opening in the wall. It was nice size. Not a lot to pick from for breakfast.
Friends_and_family Family
4/10
Poor
19 May 2026
Eric
no review
Self
8/10
Excellent
18 May 2026
Donna
The staff was helpful, friendly and polite. The property could use some TLC. Overall, satisfied with my stay.
Partner
8/10
Excellent
17 May 2026
Todd
Well updated but the comforters had stains lamp shade had stains and bathroom wall had stains and needed cleaning bad paint job but otherwise the room was well updated for the price
4/10
Poor
17 May 2026
Inez
Our room was musty, the bathroom had visible dust (a lot) on the pipes. The towels were the thinnest I've ever had. The hallway smelled like smoke.
Partner
6/10
Pleasant
13 May 2026
Weifang
The check-in rule on the booking page almost frightened me at first because it clearly stated check-in was only from 3:00 p.m. to 11:00 p.m. There was heavy rain during my drive around 8:00 p.m., which slowed traffic a lot, and I still had about two and a half hours left to reach the inn.

I finally arrived around 11:10 pm. The clerk was friendly and helpful during check-in. At first glance, the room looked clean and comfortable, especially with the floral comforter I brought from home, which made the stay feel cozy.

However, the hallway smelled strongly of lemon cigarette smoke, and the room itself also had a heavy smoke smell. Unfortunately, the odor irritated my throat and made me uncomfortable.

Overall, the outside environment was clean and quiet. I think this inn is suitable for tired travelers who only need a place to stay for one night during a long drive. However, I would not recommend it for children or people who are sensitive to smoke or have health concerns.
Family
2/10
Poor
13 May 2026
Judd
Valance was half torn down over the window. A very minimum breakfast ( waffles, toast, hard boiled eggs, apple juice and coffee. The place looks like it has not been remodeled in years.
Partner
2/10
Poor
05 May 2026
Megan
Walls were stained from water damage. Sheets were also stained.
Self
8/10
Excellent
02 May 2026
Vilayut
Polite staff and good, clean rooms
Family
6/10
Pleasant
26 Apr 2026
Justine
Staff friendly
Pet
2/10
Poor
22 Apr 2026
Abigail
I had an extremely disappointing experience at this hotel. From the moment we checked in, there was a strong, unpleasant smell throughout the entire building that resembled stale cigarette smoke. When we got to our room, things only got worse. The sheets had multiple visible stains, including a large one that appeared to be hidden under two layers of fitted sheets, which was especially concerning. There was also a white substance dripping down the nightstand, a broken closet shelf left on the floor, and even a hole in the wall. It was clear the room had not been properly cleaned or maintained.
We brought this to the staff’s attention and were shown two additional rooms, but unfortunately, neither was acceptable. One of the alternative rooms had a strong odor resembling dog waste, which staff acknowledged may have been due to a previous guest with a dog. The third room was also in poor condition. The hallways were dirty as well, with visible dried stains that looked like spilled drinks left sitting for a long time, and the floors throughout the property didn’t appear to have been vacuumed in weeks. There was even an air freshener hanging from the AC unit in our room, which felt like an attempt to mask the odor rather than address the underlying cleanliness issues. Overall, this was one of the worst hotel experiences I’ve had. I would not recommend staying here.
Friends_and_family Family
2/10
Poor
19 Apr 2026
Richard
Plus-plenty if parking
Cons: poorly maintained property, first room was leaking water from ceiling, moved to 2nd room and it had a door with a 1/8”-1/4” gap when closed that was not secure or private, 3rd room had an odor and one of the two beds had dirty sheets, just gave up and slept in the not so dirty bed. Not staying here ever again.
Self
6/10
Pleasant
17 Apr 2026
Sara
They shouldnt list that there is a pool because yes there is but it isnt maintained properly and the pool area itself is very run down. The room before the pool area has a pool table in it but the sofas are literally all shredded. Our room was clean, bed was comfortable, but you could see water damage and cracks in the walls. The staff were friendly! Breakfast was ok, it fed the kids before we hit the road. Overall, you get what you pay for, i booked thru expedia so got it for $67/night. It did its purpose for aplace to sleep and cheap way to feed the kids breakfast. The kids were bummed about the pool but oh well life goes on!
Family_with_children
4/10
Poor
16 Apr 2026
Christina
This property was not as clean as we anticipated. We were able to sleep and eat breakfast the next morning, but the 2nd room we reserved had not been cleaned. This is not a family friendly location.
Family_with_children
2/10
Poor
16 Apr 2026
sanjaykumar
hotel has terrible smell everywhere inside the room ally, hallways, lobby, Not breathable.
Family_with_children
4/10
Poor
12 Apr 2026
Steve
Needs cleaning and matinece
Friends_and_family Family
2/10
Poor
12 Apr 2026
Frankie
No the property did not feel per feeling at all I paid a 50 dollar pet fee, and then was asked if I had paid the fee like 4 different times. The room was terrible the sheets were dirty the carpet didn't even go to the wall it looks like they have black mold. It was advertised as a nice hotel I feel like I spent 193 to stay at a 40 dollar a night motel. Definitely will never stay there again. I have pictures for proof as well
Pet
4/10
Poor
08 Apr 2026
Eric
Staff was incredibly friendly and helpful however, the place is completely dilapidated. Poor Plumbing. Rusty fixtures. Broken bathroom countertop held up by old cardboard boxes. Toilet won’t flush and had homemade modifications done to it to try to save money on the water bill. Walls were paper thin and the place was noisy. At least there was a roof over my head and warm water and a bar of soap.
Pet
6/10
Pleasant
27 Mar 2026
Chelsey
Walked in to a musty smell. The elevator made me very uneasy, so we took the stairs from the 2nd floor every time. Luggage and all. Our room key kicked us out after the first night (we stayed two nights) so we had to go get a room key at 10pm when arriving back to the hotel. The bathroom was out of shampoo and conditioner so they just set the new bottles on the shelf instead of just changing the bottles out. Our bed had a flat sheet and a very thin blanket. There were non working AC unit out in the halls. We could hear everything through the walls, even people laughing. The employees live there and go back to their room for breaks so I was unable to find an employee multiple times. The breakfast consisted of frosted flakes and raisin bran and waffles. I was really disappointed in my stay and we will not be returning.
Partner
2/10
Poor
24 Mar 2026
Ranesha
My sheets had stains and when I noticed the staff they simply brushed me off. The hotel smelled like smoke in the hallway on the 2nd floor. Overall I would not stay again at this hotel
Business
8/10
Excellent
19 Mar 2026
Kimberly
We just needed a room for the night while on a road trip. Easy on/off I70. They appear to be renovating. It was a nice hotel, clean and the staff was very friendly. The room and bathroom were clean and renovated. They had a broken sliding door in the lobby, repair man coming the next day but the lobby was very cold and that was where breakfast was. The breakfast was lacking. Waffles, prepackaged muffins, yogurt, hard boiled eggs and dry cereal. Oatmeal packets with hot water would have added some. Great for a quick overnight.
Friends_and_family Family
4/10
Poor
16 Mar 2026
Alex
Dirty rundown just grungy hotel. You absolutely get what you pay for here spend 20 extra dollars go somewhere else
Self
2/10
Poor
15 Mar 2026
Glenn
This place was beyond awful! It is filthy and run down. Breakfast was not good, never explored anything other than going from my room to my car. Slept on top of filthy bed with shoes and socks on at all times. Had to call front desk in morning because as I looked out my window, someone was attempting to break into a car. Do not recommend anyone stay here! Save your money! Buyer beware!
Partner
2/10
Poor
03 Feb 2026
Sirgio
Begs in the room and horrible service
Partner
8/10
Excellent
06 Jan 2026
Adrienne
Lots of parking and nearby restaurants and stores. Easy access to I-70.

Older hotel but the staff was good about switching to a cleaner room.

Business Self
4/10
Poor
04 Jan 2026
Paul
I got to the room and the heat was not on with an outside temperature of 23°. There also was no refrigerator in the room even though there was a space in the entertainment center. Lastly, I could not find a remote anywhere in the room for the TV. The staff was nice but the overall state of the motel was quite run down.
Leisure Self
2/10
Poor
21 Dec 2025
Aaron
Not only did we wake up to icicles on our window from the inside there was also dog poop down the hallway. You can’t tell me no one saw it when we heard the “supposed cleaners” out there. Also all the vending machines had barely anything in them & looked very dirty and old. On top of everything it snowed and there was no salt and people were slipping everywhere. My fiance,myself and our children will never stay here again. It is unsafe & very dirty. I wouldn’t even let my dog stay here, very dissatisfied & disappointed. I don’t know how you can have an establishment like that run. I also have pictures for proof if you would like those.
Leisure Family_with_children
8/10
Excellent
21 Dec 2025
Jessica
The overnight clerk was very friendly and helpful. The room was clean and spacious.
Leisure Family
2/10
Poor
20 Dec 2025
Jacob
Building needs work done to it
10/10
Exceptional
20 Dec 2025
Angel
Cleanliness stood out
8/10
Excellent
06 Dec 2025
John
The first room had stains in ed sheet.so we requested another room .the secknd room was excellent.
8/10
Excellent
03 Dec 2025
John
They always treat me good there!
Business
2/10
Poor
03 Dec 2025
Stacy
Buyer beware. There is an insane lady working front desk, and so far, noone will help. This hotel is a very dangerous place to stay.
Business Self
4/10
Poor
01 Dec 2025
Sharon
room maintenance was neglected. Entire hotel maintenance was neglected
Had to request different room because \"non smoking hotel\" room assigned recreaked of cigarette smoke.

Tables in breakfast area \"rocked\" when you used table top.
Pool maintenance was not effective. No lift to access pool.
Pool table felt torn numerous places. Only 3 balls available to play.
My room door lever hung as if open and had to be bolt locked to secure.
No room care from day one into day day 2. Wastepaper baskets not emptied. Towels not straightened or new ones placed.
luggage carts almost impossible to move. some you could pull but not push. others had to be pushed but couldn't be pulled.

I absolutely will not stay at this location in Richmond, IN again. What a disgrace to your reputation. This location should be razed.
Leisure
2/10
Poor
01 Dec 2025
breanna
This specific hotel was the most disgusting hotel I’ve ever stepped foot in. Floor two smelled like smoke and they blamed it on someone from a year ago. Entering room, there was garbage and crumbs on the floor and the sheets had holes in it. I then politely asked for a different room and then I was put on the first floor and yes it didn’t smell like smoke but the cleanliness was still awful. Ripped sheets and dirty floors, hair in sheets. The hotel staff blamed it on the dryer. As I can understand that… I’ve been to hundreds of hotels and they simply replace the sheets. I got to this hotel at 11pm and spent Monday on it and checked out 20 mins later and stayed at the best western instead. No refund yet.
Family
8/10
Excellent
26 Nov 2025
Sharon
No the room was not spotless.

Could be less visiting between Staff at the front desk while Im trying to check in.

Swimming? A Pool? Have you personally checked on those recently? Down stairs that are steep, Pool out of site out of mind. A lift to avoid the stairs is non functioning and the lift panel is broken and leaning inside the lift. Billiards room you walk thru to get there is dirty, unusable. You can't play pool on a table that the felt is worn nd torn in multiple places.

The room needs updated and \"around the edges\"cleaned.
Leisure Self
6/10
Pleasant
23 Nov 2025
Jason
It’s ok
10/10
Exceptional
17 Nov 2025
Charlie
Clean room nice staff did not use pool
2/10
Poor
16 Nov 2025
Brian
Entire hotel smelled like smoke and musty. Also had roaches in room. No clean towels or maid services on a two day stay.
Business Partner
4/10
Poor
16 Nov 2025
Annette
You get what you pay for here. This place is absolutely filthy. The breakfast is non-existent. TV did not work everything about this place is cheaply done. I actually cannot believe they keep the Quailty Inn accreditation.
2/10
Poor
16 Nov 2025
Barbara
So dirty you feel unclean while there and after leaving.

There’s a sign on the check-in desk declaring $150 would be charged for any indication, or smell, of smoking in the room, for any stains that couldn’t be laundered, for any missing linens, or for any damage to the room. As soon as we exited the elevator onto our floor which was non-smoking, we were knocked over by the smell of cigarette. Immediately upon walking into the room, the bedding had large unsightly stains. It was impossible to tell if it was unwashed or stained. The new bedding brought up by the front desk was the same. There were holes in the bathroom door, severely broken sink basin, and scores of damage done by pets.

The only positive I can say here is that the air unit worked and the mattresses had bug covers.
Leisure Family
2/10
Poor
09 Nov 2025
Kayela
We entered our room to find a dirty pillow (ok, there were 3 more) then we pull the covers back and the sheets were covered in stains! Called the front desk and was told there was nobody from housekeeping on staff but we could move rooms. Ended up moving rooms at 11:00 at night, with no apology.
Business
2/10
Poor
09 Nov 2025
Kyle
No AC. Ice cold pool. Terrible front desk because he was no help
Friends_and_family Family
10/10
Exceptional
07 Nov 2025
Leslie
Facility was clean and safe. Staff were friendly and courteous.
4/10
Poor
04 Nov 2025
Lisa
Neglected bathroom. No TP on the dispenser. Thread worn mini bath towels. Dirty floor and carpet. Chipped and dirty paint
6/10
Pleasant
27 Oct 2025
Nelson

Sub standard

A surprise room deposit of 125.was demanded upon arrival, house keeping is optional for a fee, hallways are dirty, room heater made a loud noise while running, room coffee was horrible,mini fridge was coated in ice, building is older and in need of repair.we expected more from the quality inn name.
Friends_and_family Family
2/10
Poor
23 Oct 2025
Janelle m
Place was absolutely disgusting and smelly. Mold was all over the bathroom and old dirty clothes were left in the bathroom
Family
4/10
Poor
20 Oct 2025
connie
THERE WERE ROACHES IN THE BATHROOM
6/10
Pleasant
19 Oct 2025
Julian
Stained sham and comforter. Depleted toilet paper. Staff was polite and helpful.
Partner
6/10
Pleasant
19 Oct 2025
Fred
The rooms and hallways need a thorough cleaning and in some cases a coat of paint.
Business Friends
2/10
Poor
17 Oct 2025
Elizabeth
Night clerk was nice and helpful. First room had a hole in the wall and fridge did not work. Second room had no tv remote. Smelled smoky in a non-smoking room. Dirty halls, broken/empty vending machines. Shower curtain was too short and got water on the floor. Breakfast was pitiful and no coffee available. I wish I spent an extra $20 to stay at a different hotel.
Partner
8/10
Excellent
12 Oct 2025
Victoria
Bed was a little bit hard. We had put a sign on our door privacy and when we returned to our room we noticed the trash had been emptied and towels replaced.
Friends_and_family Family
4/10
Poor
11 Oct 2025
Linda

Dirty place

There were no towels and no toilet paper or shampoo in the room. When taking shower found the conditioner bottle empty. The room had 3 light bulbs burned out, pop on tv screen, very stained bedspread. Something sticky on the carpet, luggage cart had flat tires.
Friends_and_family Family
6/10
Pleasant
09 Oct 2025
FRANCISCO
The price is fair for the location.
10/10
Exceptional
09 Oct 2025
Onda
nice place to stay
Leisure Family
8/10
Excellent
05 Oct 2025
Thereese
Clean room and quiet stay for one night.
6/10
Pleasant
29 Sep 2025
Jennifer
Room door was stuck, had to get hotel staff to open. There was white powder on chair and floor that wasn’t cleaned up.
Leisure Family
2/10
Poor
29 Sep 2025
Jessica
This hotel is roach infested. Manager refused to give refund when we left the property without staying. Do not stay here!
Leisure Family
2/10
Poor
22 Sep 2025
Christine
You walk in and you’re hit with a strong smell of
8/10
Excellent
18 Sep 2025
Ken
Close to shopping and restaurants. Wonderful shower and nice amenities.
Leisure Partner
10/10
Exceptional
16 Sep 2025
Carey
Curtainwas falling down in the roomoutside was dirty
10/10
Exceptional
07 Sep 2025
Umaru
It’s was good
8/10
Excellent
06 Sep 2025
Dawn
It was nice
2/10
Poor
05 Sep 2025
Todd
This place should be shut the amount of black mold
Business_and_leisure Family
10/10
Exceptional
31 Aug 2025
Dawn
I liked that it was quiet and convenient and also it had a pool in it.I didn't like that pool wasn't heated inside
Leisure Partner
8/10
Excellent
30 Aug 2025
Jackie
The property was clean and staff was very friendly.
Business_and_leisure Self
6/10
Pleasant
26 Aug 2025
Thomas
Nice bedding. Relatively clean. Facilities need some attention. Had breakfast, stick with packaged or fruit. Coffee machine is terrible. Used in room coffee.
Business_and_leisure Family
4/10
Poor
20 Aug 2025
Mitul
Room stunk like cigarettes. TV hardly worked, remote had no batteries. shower curtain stuck liek mold
Leisure Family

Location & surroundings

Quality Inn and Conference Center Richmond Area
5501 National Road East, Richmond, United States

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Quality Inn and Conference Center Richmond Area

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