Il Santellone City Resort & Spa

Italy , Brescia
BRESCIA, Via Del Santellone, 116/120
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50 reviews shown

2/10

Poor

18 Jul 2025

Najib

We felt mislead by the pictures on Expedia. It looked amazing and it said it was a 4 star resort. It was neither. We literally looked for other hotels to move to in the middle of the night because they had a pool party that was so noisy. The room was absolutely horrendous. The suite had two levels. The living floor’s ac did not work and they could not fix it. The lower level felt like a dungeon. The only positive is that the front desk people (we dealt with two) were nice and tried their best. It felt like they were alone in there. We did not see any other staff at all.
Overall, We had a horrible experience there and we absolutely feel mislead and robbed of our money.

Leisure Family

8/10

Excellent

09 Aug 2024

Cheryl

Tranquil Place to Rest your Head

I stayed here to have access to the Franciacorta winery area of Italy. It is extremely peaceful and quiet. And everything I wanted to see was close by.

Self

10/10

Exceptional

24 Sep 2023

Dawn

Spotlessly clean, comfortable accommodation in beautiful surroundings. Our meal in the restaurant was exquisite, as was the service. Great choice for breakfast. A thoroughly enjoyable experience in a tranquil setting. Very close to bus number 9 to travel into Brescia centre.

Partner

6/10

Pleasant

12 Sep 2023

Kimberly

Spa opening dates should be clear

I was disappointed that when I booked this stay (through hotels.com, not through the hotel directly) that there was no communication that the spa and all spa associated services weren’t open that week. It was a shame because it was literally the only reason why I booked this place.

Friends_and_family Family

8/10

Excellent

07 Aug 2023

jennifer

Fantastic some minor issues

The stay was fantastic, the swimming pool amazing as well as the restaurant.
Only negative we were told on the first day that we couldn’t eat at the restaurant. They should count people in by default. It also rained on the first morning and it the spa was not available.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2021

Verified traveler

Wonderful location with Italian charme in tranquil countryside setting. Spacious suites present an excellent value, friendly and helpful staff. Our stay was during COVID-19 and the Spa closed. We plan to come back to enjoy Wellness program.

Business_and_leisure Partner

2/10

Poor

28 Jul 2019

Verified traveler

On checkin we were advised that we would incur an additional 180 Euro charge to use the advertised pool. Customer care was extremely poor. All the manager was interested in discussing was the % he had to pay Expedia for our booking.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2019

Joe

A very beautiful hotel with a lovely outside area. Secluded and quiet. The staff were excellent and the food at the onsite restaurant was fantastic. I would definitely stay here again.

6/10

Pleasant

30 Jul 2018

Rus

Very disappointed

I don't know how many times I have to repeat in my reviews that the most important parts of a hotel stay are pretty much when the guest arrives, and when they leave. A bad experience at departure tarnishes even the best stay.

In truth, this is a nice hotel - but although we got a weird email from the hotel the day before we arrived, they didn't bother to tell us (1) that it would be a good idea to book dinner [by the time we arrived they were full] and (2) that there would be a charge for using the swimming pool even though it is featured in the publicity photos and no extra charge is mentioned in the listing.

So when we left and we were charged EUR 100 extra for swimming twice in the pool, I was (justifiably) angry. Adding insult to injury it took about half an hour to check out.

My advice: if you're going to stay, make sure you check on the extras because that was like 50% of the cost of the entire stay for us, as an unexpected \"bonus\". These sorts of charges are despicable.

10/10

Exceptional

09 Aug 2016

Gareth

Very relaxing and pleasant hotel.

We HD a lovely stay..,the rooms were lovely, the hotel setting is beautiful and very peaceful as it is a former monestry. The pool and the restaurant were exclusive and perfect.

Partner

8/10

Excellent

29 Jun 2016

Verified traveler

Nice B&B type of hotel, quaint country side feel to it -staff was amazing -friendly and informative! Made our visit for Christo exhibit very pleasant

8/10

Excellent

09 Jul 2015

PEARL

Interesting place...

the place was pleasant and receptionist was nice. however, the rest of the staff are a little hostile.
due to jet lag, overslept. check out was 11am, they called at 11.50am. knocked on the door at 12noon and insisted we leave within 10mins or they start charging..
i asked for a further 10min, and the guy replied with a stern NO.

Family

8/10

Excellent

29 Sep 2013

Calm hotel

A very calm and serene environment. Get to breakfast on time as if things run out they may not get replenished.

10/10

Exceptional

10 Oct 2025

Jeanette

Dette var helt perfekt for oss. Store flotte rom, god seng og deilig frokost.
Alle som jobber der var så utrolig hyggelig.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Christian

Alles Tip Top! Wir kommen wieder!

Leisure Partner

6/10

Pleasant

04 Oct 2025

MARIA LUISA

Wunderschöne Lage, renovierungsbedürftig

Das Hotel Santellone befindet sich in einer wunderbaren Lage, sehr ruhig, am Rand der Stadt Brescia, in der Nähe eines Waldes. Es war einmal ein Kloster, deshalb die Lage und das majestätische Gebäude, mit Baümen und Pflanzen um herum.
Wir hatten aber das Gefühl von einem Hotel, das in den letzten Zeiten nicht mehr gut gepflegt wurde. Sauberkeit: kein Problem, total sauber. Die Möbel sahen aber alt aus, zum Teil beschädigt. Der Wellness war leider zu für Renovation. Kompliziert das Reinkommen zu Fuss: das automatische Tor öffnete sich nur mit dem Auto, zu Fuss musste man die Reception anrufen, um eintreten zu können. Frühstück: sehr gut und vielfältig. Frühstückssaal zu klein am Wochenende.
Keine Läden in der Nähe.
Wir haben mitbekommen, dass die neue Führung erst seit 3 Wochen das Hotel führte und hat noch viel Arbeit vor sich, um das Hotel an einem richtigen Niveau zu bringen, damit die offiziellen 4 Sterne wirklich stimmen.

Partner

10/10

Exceptional

24 Sep 2025

Ines

Wunderschöne Anlage, sehr gepflegt, ruhige Lage einfaches aber sehr entspanntes Frühstück auf einer schönen Aussenterasse

Leisure Partner

6/10

Pleasant

16 Sep 2025

Marc

Assez décevant par rapport aux photo bien que propre l’hôtel laisse à désirer en terme de standing

Business Self

10/10

Exceptional

05 Aug 2025

John

Otroligt Hotell med otrolig restaurang!

Otrolig restaurang ! Italiensk underbar mat med underbar personal och bra priser!
Hotellet är så vackert, rummen fantastiska och trevlig personal:)

Friends_and_family Family

4/10

Poor

21 Jul 2025

Giuliana

Struttura decadente e poco pronta al turismo.

Struttura oggettivamente bella, ma tenuta malissimo. Personale gentile ma non incisivo a dare risposta ai nostri reclami assolutamente leciti.
Dopo aver prenotato inviano una mail dalla struttura dove dicono che la spa e' chiusa per ristrutturazione e la piscina e' a pagamento (cosa assurda e mai vista in altre strutture) . Organizzazione pessima e personale piscina totalmente inopportuno (hanno chiesto 3 volte se avevamo pagato).
Non consiglio... Giro molto e non ho mai visto mancanze simili ai strutture che si fanno anche pagare profumatamente.

Partner

10/10

Exceptional

14 Jun 2025

Christian

Servicen var glimrende og Restauranten var utsøkt

Friends_and_family Friends

8/10

Excellent

02 Jun 2025

Susanne

Super hyggeligt hotel. og vi havde et dejligt ophold.
Vi havde bla. valgt hotellet fordi der var restaurant, det var der også og den var rigtig hyggelig. Vi spiste der den første aften og fik dejlig mad, desværre var den lukket dagen efter, det var lidt ærligt da vi tildeles havde valgt ud fra der var restaurant.

Business

8/10

Excellent

29 May 2025

Franco

Hotel in contesto molto bello e storico, con giardino interno

Business

4/10

Poor

24 Aug 2024

diana

Piscina a pagamento se prenotata tramite Expedia (per averla inclusa si doveva prenotare tramite loro (mai capitato prima) . Spa chiusa (avrebbero potuto inserire la chiusura stagionale). Ascensore difettoso. Ottima la pulizia della stanza. Dopo aver pernottato in moltissime strutture come questa, abbiamo una discreta esperienza al riguardo..Non la conisiglierei.

Leisure

4/10

Poor

25 Jul 2024

Lars

Levede ikke op til beskrivelse.

På hotels.com læste vi dette som et resort med wellness. Da vi havde booket fik vi mail om at wellness var lukket indtil september, restauranten var lukket i 2 af vores 4 overnatninger ( hver søndag og tirsdag) samt at adgang til poolen kostede extra. Første nat tilbragte vi på et loftværelse,hvor aircondition ikke virkede, og der var flere bikuber på altanen, så at åbne døren var ikke en mulighed. Vi fik dog et andet værelse, næste dag, dog uden balkon. Morgenmaden var meget beskeden, og bestod mest af indpakket kiks og deslige. Udvalget i restauranten var begrænset og meget dyr.Hotellet ligger i et industriområde, så man skal køre for at finde andre restauranter og byliv. Hotellet er hyggeligt indrettet, det er flotte bygninger og dejlig have.

Friends_and_family Family

10/10

Exceptional

17 Aug 2023

Verified traveler

Top Anlage/Hotel, aber ACHTUNG !

Wunderschöne Anlage und super Service.
Leider ist auf Hotels.com und Expedia nur gaaaaaaaanz weit unten und gaaanz klein eine zusätzliche Gebühr für den Pool erwähnt.

Es fallen pro Tag und Person 20€!! Für den Pool an.

Schlechte Kommunikation von Hotles.com !! Dies muss deutlich besser ersichtlich sein.

Friends_and_family Family

10/10

Exceptional

02 Mar 2023

Thomas

Perfect

Business

10/10

Exceptional

04 Oct 2022

Karina

Dass Frühstück ist ein Traum...!!!

Leisure Family_with_children

8/10

Excellent

01 Oct 2022

Christoph

Sehr schönes Resort mit allen Annehmlichkeiten. Grosse Zimmer, gutes Restaurant mit professionellem Service. Gerne wieder

Business

8/10

Excellent

28 Aug 2022

Marco

Molto relax

Leisure Family

10/10

Exceptional

10 Aug 2020

Gert

Top locatie!!!

Zalig verblijf, mooie ruime kamer.
Heel vriendelijk personeel.
Zeer mooie accommodatie.
Top restaurant in het resort met aangenaam terras.
Lekker uitgebreid ontbijt buffet.

Business

10/10

Exceptional

15 Jul 2020

Donatel

Cadre merveilleux. Direction et personnel très sympathique et chaleureux. Hôtel à recommander

Leisure Family

8/10

Excellent

04 Oct 2019

Marie-Christine

Hôtel charmant

Business

6/10

Pleasant

13 Sep 2019

Verified traveler

Bien si on ne prend pas en compte le personnel.

Chambre spacieuse et bien équipée malgré une climatisation bruyante. Prévoir de monter par les escaliers car à ascenseur vétuste.
Le gros bémol est un personnel froid, peu accommodant et non avenant.
Dommage pour un hôtel de ce type de standing.

Business

8/10

Excellent

22 Aug 2019

Catherine

Bel et agréable hotel

Hotel propre service bien chambre correct. Mais le personnel bien qu'agréable et serviable ne nous a pas laissé un souvenir inoubliable en comparaison à d'autres hotels où le personnel était très attentionné et à notre écoute.

Family

10/10

Exceptional

25 Jul 2019

Daniele

Sono stato bene.

Struttura molto carina e suggestiva, tutto ben curato, personale molto gentile ed attento al cliente.

10/10

Exceptional

22 Jul 2019

Verified traveler

Fint och unikt hotell. Allt var rent och fräscht och personalen var trevlig.

Leisure Family

4/10

Poor

14 Jul 2019

SILVIA

Ritorno non positivo

La junior suite non è assolutamente all’altezza del nome , odore sgradevole in camera e livello di manutenzione assai scadente con piano cottura non funzionante e usurato . Alla richiesta di cambio camera ci è stata offerta una camera di categoria superiore ma pretendevano il pagamento della differenza ... dopo varie discussioni ci hanno dato ragione , ringrazio la direzione per questa decisione ma l’upgrade dovuto a queste situazioni dovrebbe essere sempre gratuito...
Accesso alla piscina a pagamento? Prima volta anche per questo .

Partner

8/10

Excellent

06 Jul 2019

Verified traveler

Buon hotel fuori Brescia

Comodo parcheggio, camera spaziosa. Zona piscina carina ma a pagamento (15€), ristorante interno buono. Personale gentile.

10/10

Exceptional

05 Jul 2019

Verified traveler

Nette und hübsch hergerichtete Unterkunft. Gut gelegen, ruhig und friedlich. Toller Service. Schöner Pool.

Business

8/10

Excellent

29 Apr 2019

M.I.

very nice, special site, breakfast, parking and SPA

Leisure Friends

4/10

Poor

28 Mar 2019

Verified traveler

If you have the rooms on floor 1 it's ok but the rooms under, on floor 0 are not good. It seems to sleep in a garage.

Business Partner

8/10

Excellent

08 Dec 2018

Laura Nina

Soddisfatte

Struttura molto accogliente.. Architettonica particolare. Gentilezza e cortesia

Partner

8/10

Excellent

26 Aug 2018

Verified traveler

Bellissima location

Bellissima location molto comoda per visitare Franciacorta. L'esterno del resort è molto curato e pulito, colazione soddisfacente, camera carina ma non eccezionale rispetto alle alte zone dell'hotel.

8/10

Excellent

14 Aug 2018

Marie virginie

Hôtel paisible et dépaysant

Hôtel très calme, nous sommes dépaysés par ce cadre magnifique, balades en forêt possibles à côté de l’établissement. Personnel à l’écoute et très serviable.
Je reviendrai

Family

10/10

Exceptional

26 Jul 2018

JUAN

Pasamos una noche exclente hotel, excelente servicio, muy buenas recomendaciones

10/10

Exceptional

22 Jul 2018

Verified traveler

Festa matrimonio con pernottamento

Ambiente stupendo curato nei particolari.Personale professionale e molto cortese.
Lo consiglio senza riserve.

4/10

Poor

31 Oct 2017

Verified traveler

Mit Kindern nicht zu empfehlen. Im SPA sehr kleine Sauna (ca. für 3 Personen).

Family

10/10

Exceptional

23 Jul 2017

Cinzia

Esperienza molto positiva

8/10

Excellent

22 Jul 2017

Sfo

Sehr schöne Hotelanlage außerhalb des Zentrums

Überraschend gut. Schön hergerichtetes und überschaubares Ressort an einem geschichtsträchtigen Ort etwas außerhalb des Zentrums. Zimmer sind grosszügig, sauber und liebevoll eingerichtet, bedingt durch die Bauart z.T. etwas dunkel aber dafür im Sommer sehr angenehm. Pool sehr schön, kostet aber extra. Das sollte nicht sein. Restaurant beim Pool mit tollem Ambiente. Gutes Essen und freundliche Bedienung. Alles in allem etwas teuer aber trotzdem gerne wieder.