Name: Coastlands Musgrave Hotel
Address: Peter Mokaba Rd (Ridge Road), Musgrave, Durban, 315, Kwazulu Natal, 4001, ZA

10/10

Exceptional

14 May 2026

Sandile

Great place.

8/10

Excellent

12 Apr 2026

rafick

.

10/10

Exceptional

04 Jan 2026

Vuyelwa

Everything was superb. Room spotless clean
Staff friendly.

Leisure Family

6/10

Pleasant

04 Jul 2025

Verified traveler

It was a little noisy, you can hear your next door neighbours in the other room. Other than that the room was clean, the breakfast was fabulous and the spa experience was amazing

Friends_and_family Family

8/10

Excellent

10 Apr 2025

Michelle

Comfortable

After a few initial hiccups with admin and maintenance - we enjoyed the Coastlands experience that we had become accustomed to. The GM and fontline manager went out of their way to ensure that the remainder of our stay was comfortable.

Partner

10/10

Exceptional

23 Dec 2024

Motalane

Everything wa so beautiful and coordinated. Would love to come back again. The stuff was amazing friendly and cooperative.

6/10

Pleasant

17 Nov 2024

John

I’d booked a specific room (upper floor, balcony etc). I’d stayed in this hotel before and know its layout. On check-in, reception attempted to palm me off with an inferior room (without offering me a price reduction). When I insisted on the class of room I’d booked, was told it would be ready in 15 mins. It wasn’t! Reception staff didn’t seem able to communicate with the cleaning staff. After an hour of waiting, I finally accepted a room slightly worse than I’d booked because I just couldn’t wait any longer. Room was fine.
The buffet breakfast also had some issues. First by SA standards it’s quite expensive at R230pp. For this I expect a good standard buffet. It was so-so, but in particular the coffee was awful. Essentially left sitting for a very long time in a flask, it was undrinkable. Freshly brewed coffee should be standard these days.

Self

10/10

Exceptional

28 Oct 2024

Ophila

Staff are super friendly

Business_and_leisure Family

8/10

Excellent

15 Jul 2024

Mark

This hotel was recommended due to its proximity to the UKZN main campus. This is relative as the hills of Durban and distances mean walking is a no-no. The hotel is comfortable and clean, just note the lower-priced rooms overlook an outdoor common open space. Also, there is no real logic to the placement of light switches. It took me 10 minutes to turn off the lights in the room, as some stitches are in the strangest of places. The staff are pleasant and courteous.

Business Self

6/10

Pleasant

26 Dec 2023

tamara

The hotel is amazing and so is the vibe . However the receptionist Lola is very rude and has poor customer service. She refused to send someone up to clean the room . We had stayed over 2 nights. The phone in the room doesn't work . The management and service from the receptionist at at the restaurant was horrible. The place is amazing the staff though treat the guests terrible. Love the Spa tho 😇

10/10

Exceptional

28 Sep 2023

MR

Excellent

Business

10/10

Exceptional

12 Jan 2023

tamara

Amazing

Leisure Partner

2/10

Poor

13 Jun 2022

Mrs N

BAD SERVICE AT CHECK IN

very bad check in expirence staff not willing to help booking was changed but they didnt know what was going on will not be booking here AGAIN

Business

2/10

Poor

10 Jan 2022

Obey

The front of house staff (the lady) was very passive and not welcoming. even on check out, she wasn't even interested in us at all. Dinner Buffet is over priced for non-classy food. The Bar has sells what is supposed to be cheap wine at a very high price

Leisure Partner

2/10

Poor

18 Nov 2021

Abdoul

Very old property and staff not welcoming. AC not working and my room was dirty. This is not 1 start hotel. Orbitz shall remove this property from the platform.

Business Self

2/10

Poor

05 Aug 2021

Moutie

Very disappointed

For a 4 star hotel, our stay was very very disappointing.We booked this hotel because of the high reviews!We checked in on Friday night. When we got to our room, the locking mechanism was loose.& they had used nails to keep it in.The aircon was not working.We called reception to ask for a remote for the TV. It never arrived!On Saturday, the banging started at 7am. My hubby left at 8.30am. He stopped at reception.He told them about the TV remote & the aircon not working.He told them that the filter looked clogged with dust.I was still in bed relaxing.I put the 'Do Not Disturb' sign on the door. About 15 mins later there was a knock at the door. A man was at the door. He didn't greet me? He was dressed like a labourer. He asked me if we got the remote? I replied No?? He took it out of his pocket and gave it to me... About 5 mins later, I received a call from House keeping. The lady said, \"you asked for your room to be made up. But u have the\" Do Not Disturb sign on the door\". I replied that we never asked for house keeping. She replied to me, \"do u expect us to wait outside your door???\" I replied \"excuse me? Who do u think u r speaking too?\" She replied \"sorry!!\" & ended the call. That was really rude. No one came to fix the aircon at all. The room was clean. The towels were old and thread bare. The curtains had holes. There was an ironing board but No Iron.The only positive experience was the Spa!.The ladies were friendly and accommodating. We will Never stay here again.

Partner

10/10

Exceptional

02 Aug 2021

Nadia

Good stay

It was lovely, hotel just needs more porters and need to allocate higher floor rooms to those who book them because i was given a lower floor when i booked highest, but other than that was amazing :)

Friends_and_family Family

10/10

Exceptional

06 Jun 2021

Thembeka

Pleasant stay

Amazing hotel indeed a place to be, will visit again

Friends_and_family Friends

4/10

Poor

24 Feb 2021

Verified traveler

Durban Business stopover

Sadly a little tired of a property. Shower had no pressure. Was a little disappointed with the whole set up.

Business

8/10

Excellent

27 Jan 2020

Felicia

Five star quality

Everything was amazing, i will definitely go back.

Partner

6/10

Pleasant

28 Dec 2019

Verified traveler

Upgrade the tv and channels,generic

The hotel is quite classy and u expect everything to be classy in the rooms.The tv channels and tv in the room must be upgraded. If you have kids they get bored. Remotes dont work. Tv channels dont work. Airconditioning is very noisy. The room plugs trip very easily. They are aware of the electricity tripping issue, upto them to resolve it. Otherwise a good hotel. Comfortable in the room. Very clean and the staff are ever willing to help. Good service

Friends_and_family Family

4/10

Poor

01 Dec 2019

Verified traveler

Appaulling

1stly, when we arrived from jozi, my husband had to sit in the vehicle until there was parking available so basically waiting there for some1 to decide to leave. When we did reach da room, we opened the door and was hit with a stench, it came from the toilet. We had to open windows to get rid of it.. the room itself was really small but I guess its wat was meant by a standard room but the condition of it was terrible. There were stains on the wall and on the lampshades. The curtains were ripped in certain places, the bed totally uncomfortable, and there was a globe just laying around on my pedestal.. I awoke in da morning with serious back pains n so did my husband.never again..
What kind of made up for the terrible experience was the breakfast and the staff serving there plus the helpful security guards. Thank you guys. I gave it a 2 star cos of you guys.

Partner

4/10

Poor

04 Nov 2019

Verified traveler

Hotel requires a revamp. Looks tired.

I stayed at the hotel due to its convenient location and price point. I have stayed at the hotel before. It has been a while since my last stay and I found that the hotel has deteriorated quite a bit. It seems to lack any sort of maintenance. Very run down and not 4 definitely star. Room safe was not working, but I was too tired to call and have my privacy invaded while they repair it. Couldn't get hold of reception telephonically to enquire about a different matter. Had to call a few times. Breakfast service was good. Generally hotel requires a revamp.

Partner

10/10

Exceptional

18 Oct 2019

Verified traveler

amazing place

Partner

10/10

Exceptional

01 Oct 2019

Mohamed Riaz

we had a lovely stay,Manager farouk was very hospitable,Thanks we will be back

Partner

10/10

Exceptional

03 Sep 2019

Tebogo

Best Accomodation

It was awesome

10/10

Exceptional

01 Jul 2019

Bongani

Lovely ambience

Lovely, clean and tidy rooms. Wonderful, helpful hotel staff. Quiet neighbourhood too. An awesome experience overall.

Family

10/10

Exceptional

12 Jun 2019

LAMBREY

Warm welcome at the majestic coastland Musgrave ho

We enjoyed our stay and the staff was fantastic... i understand that our stay happened during the Hotel renovation and there were some unavoidable dirt affecting some parts of the reception area and the exit but the hotel staff and management made sure that is kept to the minimum. The carpets also needed some thorough cleaning also the shower glass was not cleaned properly.
Besides those blemishes I would recommend the stay to anyone who wants to book at the hotel... I also loved the view from the balcony, magnificent.

Partner

10/10

Exceptional

27 May 2019

Verified traveler

Absolutely Surprised!

Fantastic service by all staff, most especially Thabo in catering who went above and beyond in service excellence.
Room is very spacious and tastefully decorated.
Breakfast was great with a good variety of foods.
The evening buffet is top notch.
Overall it really exceeded my expectations.
Already booking here again for the next visit to Durban.

Partner

10/10

Exceptional

23 Apr 2019

Jean

Enjoyable Stay

The Service overall was good. Breakfast could have more variety, example Cereals should include Muesli, Stewed Fruits instead of canned fruits. The dinning area was clean and appealing but the lounge area needs a facelift. The Bedroom/Bathroom was perfect. The Staff was very helpful and friendly.

Family

10/10

Exceptional

24 Mar 2019

Verified traveler

Great location, very helpful team, easy check in and check out.

8/10

Excellent

19 Mar 2019

Verified traveler

good room and food and hotel enviromnt very nice.

Business_and_leisure Self

10/10

Exceptional

17 Mar 2019

Verified traveler

A good central location to Musgrave and surrounding areas. Very helpful and efficient team at check in. Great food!

Leisure Self

6/10

Pleasant

09 Mar 2019

Arlene

Musty and missing

The bedroom had a peculiar musty smell, the toilet was problematic, wallpaper had been pulled off the wall of one of the downstairs toilets, and staff at reception seemed ill trained. there was no remote in the room either.

6/10

Pleasant

26 Feb 2019

Musawenkosi

It needs TLC inside and outside the rooms

The hotel needs to pay more attention to cleanliness of their linen which had to be changed because it has stains don’t come off from washing. The hand towels were stained and so was the sheet, which delayed unduly our bedtime until midnight whereas we had arrived shortly before or after 10pm. We specified that we didn’t want twin beds but to my surprise it was not a king size bed and I had call reception which in itself needs to be managed because the phone would ring for long without an answer

Partner

6/10

Pleasant

22 Jan 2019

Verified traveler

Service can improve

The service was not great at all, my booking was for one adult and one child , when i had breakfast in the morning i was told breakfast is not covered for the child. even though i had written confirmation the hotel made me pay.

Family

2/10

Poor

04 Jan 2019

Verified traveler

Overpriced definitely not a 4 star

Terrible outdated overpriced!! There was a tub chair in the pic but nothing in the room, small old rooms with bugs stuck to the ceilings. Definitely not a 4 star

Partner

8/10

Excellent

20 Sep 2018

Clive

Good

Good service. Convenient location

10/10

Exceptional

14 Aug 2018

John

Always awesome

'Management on the floor' - monitoring, inquiring, and responding! Excellent breakfast!

4/10

Poor

17 Jun 2018

MOHAMMED

Not worth it 3 Star maybe

Not that great
Pictures look better than reality
All room pics show showers
But my delux room didn’t have a shower
And the bath was rotten and rusty

4/10

Poor

05 May 2018

Praneel

Staff were nosy

Partner

8/10

Excellent

30 Apr 2018

Barney

The service throughout was excellent. Free undercover parking was included in the price which by the way was very reasonable considering that it was a long weekend

Partner

4/10

Poor

18 Feb 2018

Trisin

Unpleasant - surprisingly disappointing

Checked into the room and room had An unpleasant smell, returned after dinner to find roaches in the room!!! Will not be returning

6/10

Pleasant

10 Feb 2018

Ian

Stunning views

Everything about this hotel was 4 star until we got served expired wine at the bar and the manager still wanted us to pay for it. Eventually after a few words were exchanged they offered us a new bottle and was on the house. Customer services needs to improve however he hotel was fab!!

6/10

Pleasant

16 Nov 2017

Verified traveler

Not close to beach. Rooms small. Food Halal.

Rooms too small. Luke warm water. Far from beach. Not value for money. Food only Halal.

6/10

Pleasant

24 Oct 2017

humbulani

i thought its a four star hotel the rooms are small. when i make the bookings i did it through the the third party which indicate to include breakfast but when i went to restaurant i was told its room only .what we see on line is not what we get when we arrive at the hotel. this website of bookings on line is misleading

Partner

10/10

Exceptional

22 Sep 2017

beautiful

excellent

would love to be there all the time

6/10

Pleasant

28 Aug 2017

Verified traveler

Room was very small. Check in staff was not very friendly. Cockroach in bathroom.
Breakfast was good. Very noisy and wall are paper thin.

Partner

6/10

Pleasant

22 Jul 2017

Verified traveler

OKAY

Rooms in state of disrepair. Evidence of previously forced entry to room 302 that also resulted in me getting a wood splinter. Counter tops damaged , shower mildew/grime, bidet missing shower head, cracked glass tumbler etc etc.
Staff are friendly.
Was a mission trying to explain what twin beds actually means. One needs to specify that bed are to be separated for staff to understand.
Otherwise stay was okay with perfect location to reason for visit (Parklands/Durban Eye Hospital).
Hotel has the potential to be great just needs management team that shares that vision.

Family

8/10

Excellent

04 Feb 2017

Ashite

One thing, which is important, is to ask for rooms with shower