Fairmont Baku - Flame Towers

Azerbaijan , Baku
Baku, Flame Towers 1A Mehdi Huseyn, 1A
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50 reviews shown

10/10

Exceptional

14 Feb 2026

john

Good staff.nice hotel

Leisure Family

10/10

Exceptional

03 Feb 2026

Marko

Spacious room and comfy bed

Business

10/10

Exceptional

17 Dec 2025

karim

We had the most amazing stay at Fairmont Baku. Beautiful view from room. Clean and neat room. Highlight was the complimentary Anniversary cake that we were given. most memorable stay.

Leisure Partner

10/10

Exceptional

14 Dec 2025

tami

Very nicely nice hotel & staff & service.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Zohaib

Yes

Leisure Family

10/10

Exceptional

09 Nov 2025

john

Room was excellent. Lors of space and view that took your breath away. Shower was large with a good supply of toiletries. Tv, coffee maker ,iron and ironing board also a kettle and hair dryer. The cleaning staff were superb, dealing with an inquiry even though we didn't speak the same language

Leisure Partner

8/10

Excellent

07 Nov 2025

Robert

Mostly very good although the staff were too attentive in the breakfast room.

Business_and_leisure Friends

10/10

Exceptional

14 Oct 2025

Omer

the hotel was excellent

Leisure Partner

10/10

Exceptional

14 Oct 2025

Madiha

i called for room cleaning many times then they clean just that was the problem

Leisure Partner

6/10

Pleasant

12 Oct 2025

Celine

The breakfast was good, but the hotel rooms were quite underwhelming for the price. I had requested a bottle opener twice through the concierge, but it was never brought up. I later went down in person, and they assured me it would be sent right away. After waiting another 40 minutes, nothing arrived until my father called — only then did they bring it up urgently. The service felt inconsistent and unresponsive, which was disappointing for the standard and price of this hotel.

6/10

Pleasant

25 Sep 2025

Andrea

Fairmont Baku

Great location. The transportation to and from the hotel was very convenient and appreciated! However, my room was missing a hair dryer, and I had to return to the lobby to request my luggage be delivered to my room.

Self

10/10

Exceptional

08 Sep 2025

Bernice

Excellent

Great hotel. Very helpful, friendly staff. Excellent breakfast. Room was very clean and quiet with amazing views of Baku. Le Labo bathroom products are a nice touch.

Self

6/10

Pleasant

03 Sep 2025

Berk

Poor value for money. Great view but inconvenient location.

10/10

Exceptional

14 Jul 2025

David

The Fairmont is a centrepiece of Baku. The hotel staff are phenomenal, nothing is too much trouble. The rooms are spacious and pleasantly decorated. The reception is welcoming.

We were met by Survan who was exceptional. His attention to detail to ensure your stay with them was paramount. He went above and beyond and a credit to the hotel chain.

The staff in the restaurant for breakfast and evening meal were superb. A young Manager in Le Bistro was very engaging and welcoming, and the food was outstanding.

Recommended to stay at this hotel, don’t waste your time staying anywhere else in Baku.

Leisure Family

10/10

Exceptional

28 Jun 2025

Khan

We only stayed for a single night but had a comfortable stay. The hotel is located away from the old city and many of the restaurants, so we decided to stay here when we arrived in the evening in Baku. Nonetheless, this is a top-quality hotel with all the amenities you would want from this type of hotel. The room was spacious enough for 2 people and the sea view was fantastic. Breakfast room was large with plenty of options. The gym and pool were impressive with great views of the city from these places. Staff were helpful and friendly. There are a few things to see close by, which would take a bit of walk to visit if you were located near the old town. So, I would recommend this hotel if you wanted to visit the monuments close by and for the great city view. If you are happy travel around Baku with Bolt (their uber equivalent) than staying at this hotel would not pose an issue.

Leisure Family

10/10

Exceptional

05 Apr 2025

Omar

Was amazing

10/10

Exceptional

23 Mar 2025

Isabel M

The experience was wonderful. A luxury hotel, clean, good service, great breakfast, and super friendly staff.

Leisure Friends

10/10

Exceptional

14 Jan 2025

Mark

Pool cleaning day!

I’d make sure the hot tub in the gym got a deep clean as the sides were filthy.
Everywhere else was spotless.

Self

10/10

Exceptional

30 Dec 2024

Borhane

I’ll always use Fairmont in my travels
This is my 6th fairmon

4/10

Poor

05 Nov 2024

John

A failure to address earlier emails resulted in very poor check-in.
Unfortunately this was compounded by misinformation to staff which ended up with embarrassing issues for us.
This was not good customer service which was more customer apologies than service.
The did address the issue but I felt they were more interested in the money than the compensation.
Only saving grace was Bar19 lovely staff, good food and great view over Baku

Nice hotel. lovely city, i expected more from the hotel.
John

Friends_and_family Friends

10/10

Exceptional

29 Oct 2024

Duncan

The staff were very very nice and helpful from the front office staff to the staff at the breakfast restaurant . The hotel is well appointed , room was very spacious , bed was comfortable , heated floors . The hotel is a sight to behold and a great one to stay in . Would be back in a heart beat . The breakfast was always sumptuous and had great variety .

Leisure Partner

4/10

Poor

16 Oct 2024

Ramanjit

They can't make a coffee. Hardly anyone speaks English. Not service oriented.

Friends_and_family Family

4/10

Poor

02 Sep 2024

orianda

My room had AC that stopped at 75F. I had to request a room upgrade three times, and by the time they offered it it was a smaller room on a higher floor (twice they took me to options where the prior occupant had smoked in the room--the rooms reeked--which the porter admitted was a big problem with the guests there) my son had fallen asleep so we stayed. They also put us on the 18th floor failing to mention that there is a restaurant on the 19th floor pumping out LOUD music...the night they played jazz I could hear it down to the individual instrument. The breakfast buffet was very poor - not what you'd see at a Fairmont in North America or Asia. On the plus side, one of the younger concierges was very helpful.

Leisure Family_with_children

8/10

Excellent

02 Sep 2024

Helpful kind staff, breakfast was perfect also the restaurant staff was super kind.
** room fridge was locked and they asked me for deposit to unlock it, after little argument they opened it

Leisure Partner

10/10

Exceptional

31 Aug 2024

ELEONORA

—it’s a perfect blend of luxury and comfort. If you’re looking for a place that exceeds expectations, this is it!
Beautiful property, incredible city view, delicious food, pool, spa, amenities .

Business_and_leisure Self

10/10

Exceptional

28 Aug 2024

Joshua

Fantastic hotel! The staff were incredibly friendly and helpful. The room was large, great decor and the views were amazing. Also, The hotel chef FARJA was wonderful and his food was delicious! We had a great stay!

Leisure Friends

10/10

Exceptional

07 Jul 2024

ROBERT

Excellent

8/10

Excellent

30 May 2024

Alina

Great hotel. The views are amazing. The location is good.

Leisure Self

6/10

Pleasant

19 May 2024

Ahmad

First and last time

The hotel needs a lot of work from receptionists bell boys room service
Most of the reception they dont smile no welcoming face

I arrived after very long flight 16 hours without sleep so when I arrived they asked me to wait 1 hour to get the room with fees ofcourse it's 7 in the morning

So I stayed at lobby and had a nap covering my face with a hat sitting on a chair not laying down security came woke
me up saying no sleep with angry face
First time in my life felt like that wat horrible act and the the receptionist forgot to tell me the room was ready 45 minutes before

Ooo it's a mess they need a lot of work no camparison between Hilton or jw Marriott

Bell boy when I arrived 7 in the morning I came with 3 pieces of luggage no one was there

Room service so lazy to bring laundry the take forever to bring ur clothes

The room is spacious and nice
Bathroom is perfect also
They gave late check out till 2 I was happy

Friends_and_family Friends

8/10

Excellent

01 Oct 2023

Rebecca

Great hotel but lagging simple procedures.

Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard.
The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal.
There are plenty of coffee shops and restaurants in this hotel but not much around the area.
The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel).
The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.

8/10

Excellent

28 Sep 2023

Zamir

Nice experience

Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.

Partner

10/10

Exceptional

22 Aug 2023

Tomas

we missed the service at the pool and a richer breakfast

Leisure Friends

6/10

Pleasant

18 Aug 2023

ASHISH

The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu.
The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned.
The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.

Partner

6/10

Pleasant

18 Aug 2023

Verified traveler

No fridge or mini bar in the room
No toilet utensils

Partner

2/10

Poor

14 Aug 2023

Yakov

This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.

Leisure Family

6/10

Pleasant

27 Jul 2023

Meshaal

Bad

Leisure Self

10/10

Exceptional

26 Apr 2023

JANOS

THE BREAKFAST IS DELICIOUS AND WITH A PLENTY OF VARIETY, BUT RELATIVELY EXPENSIVE. the funicular is a good option for the seaside promenade

Leisure Partner

10/10

Exceptional

10 Apr 2023

ALONA

Amazing hotel! Best staff!!!!! Spotless clean!! Amazing location!! Thank you!!! ❤️

Business_and_leisure Family

10/10

Exceptional

27 Oct 2022

Evgeny

Everything was excellent
My Expedia status was recognized, I’ve got early check in and my room was upgraded. Great view from the room.

Business_and_leisure Self

8/10

Excellent

15 Oct 2022

VIVEK

Breakfast needs improvement

Hotel is very good but the morning breakfast was less than average.

Friends_and_family Family

10/10

Exceptional

26 Sep 2022

Khalid

Great Hotel, spacious room

Leisure Family

10/10

Exceptional

24 Sep 2022

Pedro

Great hotel with amazing views. The room was spacious and modern, and the views over Baku bay were worth every penny!!! Excellent.

Leisure Partner

10/10

Exceptional

10 Sep 2022

Stephen

Exceptional in every way

Leisure Family

10/10

Exceptional

22 Aug 2022

Klaudia

Very nice hotel with convenient location and great view on the Baku city - the staff is friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2022

Verified traveler

5 star hardware! 5 star service!

Good location. Iconic landmark. Gold status recognised, free room upgraded and late check out.

Partner

6/10

Pleasant

28 Jun 2022

Jabor

Good view
Dirty sheets, dirty toilets

Leisure Family

10/10

Exceptional

10 May 2022

Sara

Wonderful hotel!

Leisure Family

10/10

Exceptional

31 Mar 2022

Leone

We had an absolutely fantastic stay here at the Fairmont Baku hotel. Incredible staff.They do everything to make you happy. The hotel is beautiful, extremely conveniently located with all the amenities one can think of. The rooms are incredibly large with breathtaking views of the city or the sea. Everything here is 1st class.

Leisure Friends

8/10

Excellent

06 Dec 2021

Manuel

Amazing staff at Kamran was our waiter every night and he was just out of this world with the level of service he provide. As well the team of the front desk and phone very cordial and helpful, my room lights were turning on by themselves however just made one call and they came to fixe it right away same for the water pressure.

Leisure Partner

10/10

Exceptional

29 Nov 2021

Ila

I can’t say enough about Shahriyar and Emil. They were beyond any of my expectations. Customer service that they showed was more that you can ever expect. Never seen anything like that. Those guys are the best

Leisure Self