Name: Sapphire Inn
Address: Hesen Abdullayev str., 5, Baku, AZ1122, AZ

Sapphire Inn

Baku · Azerbaijan

Hesen Abdullayev str., 5View location

20 reviews shown

2/10

Poor

10 May 2026

Khushwant

I booked this hotel by reading the positive reviews. I think they are fake. I am sitting right now in hotel room writing this review.
1. Hotel needs serious cleaning
2. Carpets in the room are dirty and sticking to my feet
3. Bathroom had no towels
4. In room service phone does not work
5. I called the hotel reception for towels and dental kit - it has not arrived i have been waiting.
6. Room’s AC does not work at all, I have the fan on high speed and coolest possible. But it does not work.

I don’t know it’s just me they decided to give a bad room or the reviews are paid. SAVE YOUR MONEY AND DON’T BOOK THIS. Not a 4 star - i would say it’s a 2 star hotel.

STAY AWAY FROM THIS HOTEL.

Btw - guys on reception, They are very welcoming and nice.

Editing my review in the morning, at 11:53am someone opened my door form their staff members while my room was on DnD, Saw me naked and closed the door. I called the reception - they sent a guy to check and offered me tea and coffee for seeing me naked. THIS HOTEL IS A JOKE!!!!!!

Self

6/10

Pleasant

01 May 2026

Alireza

Location is perfect to access to down town and touristic attractions .
Hotel cleanses is ok .
Workers are fine 👍
The price is meet the service

Self

10/10

Exceptional

14 Sep 2025

Mansoor M

Fun trip

Staff are exceptional.

Self

8/10

Excellent

04 Aug 2025

Manuel

Comfortable bed, good breakfast

8/10

Excellent

20 Jun 2025

Mehran

A small hotel in a good location with friendly staff

Family

4/10

Poor

06 Oct 2024

Olha

Not a 4star hotel

During my stay there was only first day when the towels were changed, later no. I had to use the same towels.
No cleaning of the room.
It may be clean when you check in, but every day you will find only bed settled, all the other points are not changed: the floor remained dirty for three days, the towels were not changed, not always may be ordered meal for the room service due the absence of chef or absence of requid ingredients (in this case chef and menu shall be refreshed).
One of the important points: no ramp outside. If you have a heavy suitcase you will have to enjoy the activity “carry your heavy bag yourself”.
There were nobody when I checked in and checked out in the lobby who could help to bring the luggage to the room when check in or outside when checking out.

Business

8/10

Excellent

16 Sep 2024

Verified traveler

the hotel could use a renovation

Business

6/10

Pleasant

31 Jul 2024

Manuel

Excellent staff, helpful and nice. Room was not up to an executive room standard. Dirty carpet with lots of stains, falling curtains, door electronic card not working, had to use a normal key. House keeping, comes in the room to change towels and sheets but never clean anything else. Bathroom amenities were missing, such as Bathrobes. Bedroom missing Blackout drapes as it's mentioned.
It says hotel is connected to a shopping mall, which is not true.

10/10

Exceptional

10 Nov 2023

Juliana Milhari

Great stay in this boutique hotel. Friendly staff and spacious rooms.

10/10

Exceptional

12 Nov 2022

MANOJ

Excellent service. Very professional and friendly at the same time

Leisure Self

10/10

Exceptional

28 Dec 2019

Verified traveler

Very professional and friendly staff, perfect location.

Friends_and_family Family

8/10

Excellent

08 Aug 2019

Verified traveler

Location was good for F1 - walkable to the races and to the old town. Hotel is nothing fancy, but good in comparison to others nearby.

Leisure Partner

8/10

Excellent

29 Apr 2026

Adahi

Kahvaltısı iyiydi.

10/10

Exceptional

17 Feb 2026

Sukran

Süper

10/10

Exceptional

10 Dec 2025

Hakan

Güleryüzlü çalışanlar

2/10

Poor

30 Oct 2025

Eyup Bugra

3 gunluk konaklamamin 2 gününü baska otelde gecirdim. Banyo da hamambocegi vardı.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

EDA

Şehrin merkezinde gerçekten çok profesyonel çalışanların olduğu kaliteli bir otel. Üstelik kaliteye bu ücret çok iyi

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

David

Great hotel in the perfect location close to the Old City and to the Flame Towers.

The room was very comfortable and clean.

The staff was very helpful, polite and friendly, so they make my vacation a great experience.

I would like to highlight the staff of the reception, fantastic guys that help me a lot. When one of the youngest members (17 y/o) shows that high level of professionalism, it s evident the hotel is doing a fantastic job

Self

8/10

Excellent

14 Jul 2024

HILAL

Genel yorumumuz

Otelin konumu gezilip görülecek yerlere yakindi.Çalisanlar güler yüzlü ve cana yakindi.Odalar ihtiyaçlara gore gayet güzeldi.Banyo tuvalet temizliği iyiydi.Sadece yastik kilifi ve havlularimiz lekeli ve eskiydi.Onlarada özen gösterilirse kusursuz olacaktir.

Friends_and_family Family

6/10

Pleasant

05 May 2024

MAKOTO

香水臭い

Leisure Self