West Inn Palace Hotel

Azerbaijan , Baku
Bakı, Boyuk Qala, 3
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100 reviews shown

10/10

Exceptional

23 Apr 2026

Jill Marie

Excellent place to stay. We will be going back for sure!!!

Partner

10/10

Exceptional

23 Apr 2026

Tarsha

An Amazing Anniversary Getaway!

My husband and I stayed at Hotel Riu Palace Antillas - Adults Only - All Inclusive in Noord, Aruba for our anniversary, and it was truly an unforgettable experience from beginning to end.

The cleaning staff went above and beyond to help my husband surprise me with a beautifully decorated room. Walking in to see balloons and towel art of two swans kissing was such a special touch and made our anniversary feel even more memorable.

The poolside buffets were always fresh and delicious, with an amazing variety of options every day — from hamburgers fresh off the grill to pork chops, pasta, and incredibly sweet fruit. Everything was flavorful and fresh. Dinner at the steakhouse was also delicious — the surf and turf is a must-try!

The wait staff was outstanding and made us feel so welcome. They even remembered us from day to day, which made the experience feel personal and warm. The poolside bartenders were fantastic, and the entertainment team kept the energy up the entire time. I was pleasantly surprised by the wide variety of music, from hip hop to country, which made the atmosphere even more enjoyable.

And of course, the location is absolutely breathtaking. You are literally steps away from the whitest sand and the clearest, bluest ocean I have ever seen. It felt like paradise every single day.

I even had a great time in the casino, which was a fun bonus, and the De Palm excursions were amazing. We did the sunset cruise one day and a UTV to

Family

10/10

Exceptional

22 Apr 2026

Scottie

Love the Riu, this was our 3rd visit!

4/10

Poor

22 Apr 2026

Diane

I’ve been to many Caribbean all-inclusive resorts, and they always had a very friendly activity staff over here. We never met one of them. They never said what the activities were gonna be and so we missed them although they were not many as you walked through the lobby, I feel that no one was very friendly. The place was gorgeous. The food was excellent, but the the ambience of the staff was not except for the bar people. We also had a problem trying to get our money back for a person that did not show up. They said we had to go to Expedia in. Expedia said we had to go to the Rio here it is we are home and still no answer that was $2200. I don’t know about you but that was a lot of money for us. I wish someone would help us with this. We’d be very helpful and I would change this review in a moment because the worst thing was not getting a $2200

Friends

10/10

Exceptional

21 Apr 2026

Conor

Very nice and romantic getaway! Lovely and attentive staff . Great options for water activities.

Partner

10/10

Exceptional

19 Apr 2026

Brooke St.

amazing

6/10

Pleasant

18 Apr 2026

Genya

Nice hotel, Deal was included $590 credit per room per stay, but the hotel did not honor it and gave a bunch of useless coupons instead.

10/10

Exceptional

17 Apr 2026

Norberto N

The hotel was great. The people were super friendly, the best vacation so far for us so we will be back soon for sure soon …

6/10

Pleasant

16 Apr 2026

Joan Patricia

I was disappointed.

10/10

Exceptional

15 Apr 2026

Janine Ann

Only negative is you have to wait 20 minutes for a taxi each time you go somewhere. Plan accordingly.

Friends

2/10

Poor

15 Apr 2026

Senada

I wouldn’t recommend this property if somebody gave it for free. I’ve been through plenty of different rius, and this one was by far the worst one ever.. they have rules and regulations like you are a child. The staff gave so much attitude and this is my first time in Aruba. They were supposed to be nice supposedly. They don’t have beach service so you go and get your own drinks by the pool bar where you can only get two drinks a person so everyone has to get up themselves. They don’t give shots. But they will give you it over ice then the towel boys we wanted to get clean towels and then he told us don’t give attitude they don’t take restaurant reservation, which is totally fine but restaurant the steakhouse opens at 6 PM and people are waiting in line at 5 PM to get a table. If you want any cabana that’s in front of the beach we had to wake up every single day at 5 AM to go get it because everybody was reserving it, which was ridiculous. The food actually wasn’t horrible. It was pretty decent. The alcohol on the other hand was horrible the most horrible selection the top tequila. They had Jose Cuevo that’s disgusting. Only if you get elite club, then you will get better alcohol. But they cannot upgrade you unless they upgrade your room, which is another ridiculous thing. The rooms are a bit outdated. They need to be remodeled. The carpet in the hallway is disgusting. Looks dirty as hell. i’m not wanting to complain and write bad reviews but literally we had such a horrible.

Friends

10/10

Exceptional

14 Apr 2026

Leanne

The RIU Antilles exceeded my expectations. It’s been renovated with up-to-date bathroom and shower. Smart TV, up-to-date furniture. The lobby was amazing. The pool area is beautiful and it’s just steps from the beach. All of the restaurants were amazing. I loved the coffee cafe. The staff were THE BEST!! Definitely going back!

Family

10/10

Exceptional

13 Apr 2026

Frederick

Yes

Partner

10/10

Exceptional

12 Apr 2026

Maria

Great resort experience overall. The buffet and restaurants were excellent, and the staff were consistently friendly, helpful, and welcoming. Special thanks to Angelique/Angela, Astrid, and Yami for going above and beyond—they truly made our stay even more enjoyable.

Friends

10/10

Exceptional

11 Apr 2026

Caren

Perfection

Family

10/10

Exceptional

08 Apr 2026

Mike

The Riu Antillas was absolutely amazing. The scenery and location was perfect. The service was great. I got the Jr. Sunset Suite that had a beautiful view of the ocean and we saw a few Aruba sunsets. Overall the experience was fantastic and can't wait to go back!

Partner

6/10

Pleasant

06 Apr 2026

Shannon

Staff were excellent and accommodating, but pretty outdated property.

Family

8/10

Excellent

06 Apr 2026

Melissa

The rooms need updating with paint. The food was good and the staff very friendly!

10/10

Exceptional

05 Apr 2026

Mariano

My wife and I stayed here for our 30th wedding anniversary. This place was amazing. The stuff was wonderful. The location is beautiful. The food was delicious. I would definitely recommend this hotel and Aruba in general.

10/10

Exceptional

04 Apr 2026

Deborah

A perfect stay for us with a wonderful mix of relaxation and fun! The staff was kind, positive and always helpful. More than enough great choices in food and drinks for each meal. If you want a little extra… the pool activities, shows, and Friday night party were so fun.

Partner

8/10

Excellent

04 Apr 2026

stacey

Upon checking in we noticed that air conditioner wasn’t working correctly and called the front desk to let them know. They sent someone to fix it, still hot all night. The next day we sent another message about it and finally on day five they sent someone again to fix it, which helped for one night. So one night out of six did the air conditioner work correctly. Also, I was SHOCKED that people were allow to smoke in and around the pools. Also people are smoked anywhere and everywhere outside, every outdoor seating area you had second hand smoke, outside every door, at and in the pools…it was disgusting

Family

10/10

Exceptional

03 Apr 2026

Anthony

Great beach, great location and very friendly and helpful staff
Awesome vacation

Partner

2/10

Poor

03 Apr 2026

Geoffrey

The food was generally cold. There were hardly any labels on the food to say what it was. The same with the lunch and dinner. If you are not an elite club member don't even think about eating at and of the restaurants except the buffet every night. Elite members can make reservations but everyone else is first come first served. So if you want to eat at the steakhouse you need to get in line 3 - 4 hours beforehand. You might get a spot

Partner

10/10

Exceptional

03 Apr 2026

John

Great buffet

Friends

10/10

Exceptional

03 Apr 2026

Michael

We really enjoyed our stay, hotel was clean and the atmosphere was great! Love d the beachfront. We will be back next year.

Mike & Amy

10/10

Exceptional

02 Apr 2026

Marie-Rose

Everything was perfect

Family

10/10

Exceptional

02 Apr 2026

BRIAN

It was fantastic, just arrive check in and enjoy, no worries. The only downside and this is almost anywhere on aruba is the securing of a palapa, forcing you to get up at the crack of dawn to go down in the still dark to get one. I recommend the Riu for those looking to not have to think about their spending budget and can just kick back and relax.

2/10

Poor

29 Mar 2026

Nadia

I booked ocean view room up on arrival we got island view been told no room available only tomorrow , few days had broken lock with malfunction of key on the way back at check out front desk messed my stay with previous guest and tried to put international phone bill on us . Horrible non professional never seen before

Family

10/10

Exceptional

29 Mar 2026

Thomas

I found the hotel and amenities amazing. More food choices than I could eat in a week. Very clean and wonderful staff.

8/10

Excellent

28 Mar 2026

Afsaneh

The food was always fresh and big spread.
Issue is that the key to the rooms do not work regularly for all hotel guests. Also lack of communication of daily activities. Otherwise it is a fabulous resort

Friends

10/10

Exceptional

28 Mar 2026

Thomas F

Everything was awesome and the staff was amazing. They went out of their way to accommodate.
The food was excellent

Partner

6/10

Pleasant

26 Mar 2026

Gary

Partner

8/10

Excellent

25 Mar 2026

Pascale

I love the hotel and people. I would improve on the food and get a male massager. Some women prefer male massage instead of women and the jacuzzi could be hotter.

Self

10/10

Exceptional

24 Mar 2026

Nora

hot tub was dirty
the staff was great! Pearl (elite front desk) and Vivian (bar elite) were the best of all. So sweet, polite, and so professional. Will return!

Partner

10/10

Exceptional

23 Mar 2026

Melissa

Older facility but kept spotless and all in excellent working order. Staff is the absolute gem of the resort- from the housekeeping, servers, bartenders, activities, bathroom asst. food prep you name it each and all with a smile and most delighted to be there. Room was spacious and very comfortable. Entertainment bonuses using both resorts as talent varies. All restaurants including Buffett and specialty were excellent. Did not go to casino- used concierge for excursion and transportation booking and all was amazing.

Partner

4/10

Poor

22 Mar 2026

Christopher Alan

I think just avoid all inclusive in Aruba but I’d definitely not come back to the Riu Aruba Palace Antillas. The value is just not there at all. The real issue is the food. Other than breakfast and some dishes at the Krystal restaurant, it was really inedible. You can’t make reservations for dinner and most had hour plus wait times by 6:30pm (and you were waiting for not great food). There is basically no food between lunch and dinner. So many of the waitresses were unbelievably nice. Hitting head on the lamp wasn’t fun (it’s on top of bed?). The pool and beach were unusable a lot of the time as zero available chairs by 7am and no one doing their job to bring chairs around usually. The entertainment was lowly attended most nights and there was not much going on at the resort. The dancers and some singers and shows were good. The bars stock only certain quantities of alcohols like Tito’s and don’t not refill when they run out. All the bartenders were super nice. We were told by the doorman he couldn’t find us a cab and it’d be better to find it on the street (which was difficult). I complained about the food and was hoping there’d be some type of change but it really was just a serious problem. I basically stuck to breakfast which was good and then salads. I have a severe mango and papaya allergy which was quite hard to navigate, so I couldn’t eat fruit. The management was nonexistent. The internet never worked and you had to reconnect every time you wanted to use it.

Family

10/10

Exceptional

22 Mar 2026

Leslie

We absolutely loved our stay at the RIU adults only all inclusive! The rooms were clean, they came every day and tidied up and gave clean towels. If you want your sheets changed daily you just leave a card on the bed and they do it. They restocked our mini fridge daily as well. The staff always seemed to be in the best mood, very accommodating and friendly. Pools and area around them were clean. We loved the swim up bar, wish there were more domestic beer choices, but overall very happy with the bars. The entertainment was good, all of the staff seem to really be into entertaining so that made it good. The White party was awesome, probably our favorite event. The food was good, I didn’t feel like there were a lot of differences from day to day, but it was good overall. The presentation of the food was always done very well. We would definitely stay here again, in fact we cannot wait to plan another vacation!

Partner

10/10

Exceptional

22 Mar 2026

Prayther

Nice and clean

Self

10/10

Exceptional

21 Mar 2026

Margaret

Great room and amenities. Breakfast and lunch buffets were very very good. Main restaurants just average. Not bad but not at all high end. Left property for dinner 7 of 9 nights.

Family

10/10

Exceptional

19 Mar 2026

Valeri

Restaurants are absolutely amazing. Very friendly and helpful staff. Rooms and entire resort was clean. We had a wonderful time here.

10/10

Exceptional

18 Mar 2026

Haley

Easily one of the best vacation spots. Everything you could possibly need is at this resort and all of the local shops and restaurants are within walking distance if you want to leave the resort. The buffet was great and had many options. The restaurants on the resort do not take reservations so many people will arrive a half an hour early to wait in line because they stop taking people after a certain time. We didn’t want to do this but it’s an option. Drinks were available at all times. Staff was extremely helpful and friendly. Pools were very clean. The beach was absolutely amazing. You do have to get out there early to get a palapa but I didn’t mind because I’m a morning person. (There were several older folks who would wake up at 5/6am to “reserve” them with their towels so if you want one close to the water I’d get out there early). Overall this was a great location and we had a very positive experience. We will 100% be coming back!!

Partner

4/10

Poor

16 Mar 2026

Ryan James

The issue with the hotel room key cards was unacceptable. The fact that if the card was kept anywhere near a phone or anything metal it would disable and we would have to get a new card and come all the way back down from the 17th floor. We had to do this 6 times during our trip. Absolutely infuriating.

Partner

10/10

Exceptional

15 Mar 2026

Susan E

Great location with lots to do in the area. Beautiful beach, great food and friendly staff.

Partner

8/10

Excellent

15 Mar 2026

Angela

The hotel was overall beautiful and we had a nice view from our room. But what was advertised as a \"junior suite\" was just a normal hotel room with an ocean view and balcony. No other amenity in the room.

Overall the wait staff was nice and accommodating. But the staff when you first check-in, most of them had no idea what they were doing and were not the friendliest. Asking for a simple receipt when I checked out, I was told I could not get one because I had \"already checked out\" and next time to ask for a receipt before I check out. I don't think there could have been a more ridiculous answer.

Finally, while the drinks were good, can you actually put alcohol in them? People come to get a little tipsy and for a good time, not to drink the equivalent of water while having spent thousands of dollars.

Partner

2/10

Poor

13 Mar 2026

Gerard

Upon arrival at the Riu, we quickly realized something was off. Our first room had clearly not been cleaned properly—dirty floors and stains on the bedding were immediately noticeable. To their credit, the staff moved us to another room quickly, but unfortunately that room also wasn’t clean.
We were then moved to a third room, which at least had the room type and view we had expected from the start. However, it still was not properly cleaned and even had hair in the shower drain. At that point we elected to just settle in rather than continue moving rooms.
The hallways and common areas appear very worn and poorly maintained. Carpet tiles are peeling up, elevator surrounds are coming off the walls, and stains are visible in many places. There was also a strong, unpleasant smell in the hallways throughout our stay that gave the impression there may be a larger moisture or mold issue in the building.
We also had ongoing issues with our room keys. They rarely worked properly, often requiring 10 or more swipes or a trip back to the front desk to have them reprogrammed.
The staff often seemed frustrated or disengaged. To be fair, it felt like they were dealing with a constant stream of guest complaints, which likely makes their jobs difficult.
Overall, the property appears to be struggling with basic housekeeping and maintenance, which made the stay disappointing

Partner

10/10

Exceptional

12 Mar 2026

Susan M

Elite Club oceanfront room with 2 balconies! The resort was immaculate, amenities were great. Elite Club private pool & ability to make reservations instead of having to line up at the specialty restaurants made the trip even better.

Partner

4/10

Poor

07 Mar 2026

Christopher

Very underwhelming. Limited restaurant selection that never said reservations required but by 730pm, they were full for the evening. This limited us to the buffet for dinner. Also, even though RIU owns two properties side by side you cannot visit the restaurants at the other resorts

The entertainment at night was mediocre at best. What was labeled as a comedy show was just a game show. There was little humor in it.

The beach and pool were clean but patrons reserved seats very early and were never removed after the two hour time limit even though it is clearly marked as being the rule. This led to limited good seating

The staff was the best part. Always helpful and accommodating. This was pretty much the only part that exceeded expectations.

Partner

8/10

Excellent

06 Mar 2026

Dawn Marie

The property was very clean and the staff was helpful and friendly. The only thing we were disappointed in was the process they used to get into the restaurants. We did not like the fact that you had to wait in line to get into the steak house. Even waiting in line didn’t guarantee you would get a seat. The last thing I want to do on vacation is wait in line every night for dinner if I want something other than the buffet. We have stayed at other RIU resorts where you can make reservations ahead of time for your trip then no time is wasted.

Family

4/10

Poor

04 Mar 2026

Justin

Booked an oceanfront rooms with two beds as we were having a guys trip. The hotel tried putting us in rooms with only one bed and no privacy for the bathroom. When we brought the issue up to the front desk management they lied to us originally stating that they had no double bed rooms for oceanfront and blamed Expedia for the mix up. They then downgraded our rooms to oceanview with no compensation. Later they told us that the rooms that we had reservations for were booked by others until the next day and finally moved two sets of people in our group up to the rooms that were originally booked (mind you, we all booked over 6 months in advance). On checking out, we did hear other vacationers had the same issues as us.

The rooms were not consistent between us as some had amenities that the others didn’t.

The gym is disgusting and dangerous, the machines for weight lifting will leave stains on your hands that takes a bit of time to scrub clean. The equipment also shows signs of lack of maintenance as one bike sounded like the tread was off and making additional thumping sounds when a person was using it. The cables on the standing weight machines also needs to be corrected and tightened.

As for the pools, we found at least the pool that was connected to the bar had plants growing out of the drain on the bottom of the pool.

The restaurants/bars were great and the people staffing those areas were very friendly and knowledgeable, going above and beyond.

Friends

10/10

Exceptional

03 Mar 2026

Georgeann

Ocean view was nice not a direct right in front of you view.

10/10

Exceptional

28 Feb 2026

Doran

Excellent stay

Partner

10/10

Exceptional

28 Feb 2026

Ronald L Lavere

House keeping did a great job. A little dated but nice.

Friends

2/10

Poor

27 Feb 2026

Jake

Staf stole my yeti cup

Self

10/10

Exceptional

27 Feb 2026

Matthew

Clean room. Staff was freindly. Great vacation. Great getaway.

Self

10/10

Exceptional

23 Feb 2026

Sylvan

All was good.

Partner

10/10

Exceptional

22 Feb 2026

Thomas

Perfect

Partner

8/10

Excellent

22 Feb 2026

Katrina Marie

Room was great, staff was friendly

10/10

Exceptional

20 Feb 2026

Brett Michael

Amazing

Partner

8/10

Excellent

20 Feb 2026

JASON M Michael

For an all inclusive resort it was good. A little trouble w the WiFi and the room key at times. Overall it was a good stay. The room was clean.
If I was doing all inclusive again I would recommend it.

Partner

2/10

Poor

18 Feb 2026

Debra

Terrible.

10/10

Exceptional

18 Feb 2026

Tess

Room was super clean, friendly staff, older clientele of people.

10/10

Exceptional

17 Feb 2026

Jodi

The room was spotless and new. It's not out dated like most places. Staff is friendly and nice and attentive. Food is great. Been going there for 10 years and will be back again next year.

Partner

8/10

Excellent

17 Feb 2026

Bonnie L

The room was very clean, the staff were all very friendly, the resort had everything I needed and more, it was walking distance to shopping and the many restaurants in the area. Was a great trip and would definitely stay at the resort again!

10/10

Exceptional

16 Feb 2026

Ali

Amazing stay, the food was excellent. My husband and I loved the lunch buffet and the lobsters! Beautiful resort

Partner

8/10

Excellent

16 Feb 2026

Sherry

Staff very courteous and helpful

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Angela

Extremely great experience, from start to finish!

6/10

Pleasant

15 Feb 2026

James V

Vacuum the hallways!!!
The rugs in the hallways were disgusting.
Do they not know how to use a vacuum cleaners?!?

Leisure Partner

10/10

Exceptional

15 Feb 2026

Abe

Bed 2 hard

Partner

10/10

Exceptional

14 Feb 2026

Mike

Staff, manager was excellent, room and amenties outstanding.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Jorge

Everything was wonderful. The roads were clean, restaurants were delicious. Plan on going back.

10/10

Exceptional

10 Feb 2026

Kristine

Everything was super duper

8/10

Excellent

08 Feb 2026

Aimee

The staff was very friendly and polite. All areas and room were very clean and well maintained.

8/10

Excellent

08 Feb 2026

Jamie Lynn

RIU Palace Antillas is an awesome all inclusive. Clean, great food and love how close it is to downtown. My only reason for not giving it 5 stars is the beach attendants were not very friendly and the fact that you had to cut your day short to stand in line for dinner reservations at the specialty restaurants since they dont accept reservations.

Leisure Partner

10/10

Exceptional

07 Feb 2026

John

The room had an amazing view and all the staff were extremely friendly! The food and activities will be awesome! Good times!!

10/10

Exceptional

07 Feb 2026

John

Room was good. Food was excellent. Great variety in the buffet. The staff were exceptional, always there to help, happy and cheerful. Would definitely return.

Leisure Family

10/10

Exceptional

06 Feb 2026

Jonathan

Everyone was incredibly friendly and the food was amazing. Everything I expected and more.

Leisure Friends

10/10

Exceptional

06 Feb 2026

ANNA LIZZA DE LA

Food was excellent with different varieties to choose from. My room 1406 was clean and decorated for my wife's 50th bday which made it perfect! Thank you for always making our stay a perfect one!

Leisure Partner

8/10

Excellent

05 Feb 2026

Ronald Earl

Friendly and helpful staff

Leisure Partner

8/10

Excellent

02 Feb 2026

Sherry

The room was nice and bright, and very clean! Though it could have used some touch up spots to cover scuff marks. The conditioner in the shower was amazing! First resort that has had really good conditioner! Every person there, from the front desk to, bartenders and wait staff and cleaning lady we're OUTSTANDING AND VERY FUN AND FRIENDLY! They all took really good care of us.

Leisure Friends

10/10

Exceptional

31 Jan 2026

Anthony

Beautiful and clean rooms. Great overall experience

10/10

Exceptional

27 Jan 2026

Mitchell

Staff was very friendly and attentive

Leisure

10/10

Exceptional

25 Jan 2026

Brian

I don’t have one complaint about the Riu. Clean room, great staff, awesome drinks!!!

Leisure Partner

10/10

Exceptional

23 Jan 2026

Andrew

Everything

4/10

Poor

21 Jan 2026

Brett

Booked KING bed on Expedia.
When arrived and checked-in, Riu Hotel gave me a 2 TWIN sized bedroom.
I requested a change twice to front desk, both times, no action was taken. POOR.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Taylor

Everything was better than expected. Highly suggest upgraded to elite status!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Kayce Leigh

Loved the breakfast buffet everyday. The resort is also very clean and the staff was so inviting.

Leisure Friends

8/10

Excellent

20 Jan 2026

Theresa

Leisure Family

10/10

Exceptional

20 Jan 2026

Cathy

Friendly staff, great food very clean property!

Leisure Partner

4/10

Poor

19 Jan 2026

Richard H

Having to get up at 6am just to reserve a chair and lounge at the beach is absurd. Also, the 4 restaurants are realistically not available for most guests unless you want to wait on a long line at 5:30pm just to hope you can get in is ridiculous.

Leisure Friends

10/10

Exceptional

19 Jan 2026

jeffrey j

The property is very clean. I stayed as an elite member and the extra bar and steakhouse were worth the upgrade. The only complaint the music style by the pool did not seem to match the vibe of the property. The pictures online well represent the property.

Leisure Partner

2/10

Poor

18 Jan 2026

Joshua

The room was nice and clean with ok view. The rest not so much. The room t’stat is limited temperature, cockroaches in the hallway and elevator lobby, low food quality so have a strong stomach and the restaurants were no better, drinks are small and 2 drink limit at the bar, room keys don’t always work and have to be replaced often even more than once a day, and make sure your reservation is accurate because they don’t care and will overcharge you to gain access to the facility. I will never stay here and possibly never in a RIU again. I travel often and this is at the bottom of my all inclusive experience.

Leisure Friends

4/10

Poor

17 Jan 2026

LEAANN

Was told no reservations needed for restaurants which was not true. Messed the room reservations up and then took over an hour to correct. We would not stay here again

Leisure Friends

10/10

Exceptional

16 Jan 2026

Jameson

The staff are very helpful with everything. We loved visiting Aruba and will definitely be back.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Freya

Great staff and clean rooms

10/10

Exceptional

14 Jan 2026

Brett

Clean room, wonderful staff , good food

Leisure Partner

10/10

Exceptional

14 Jan 2026

Patti

Staff and customer service was amazing, the grounds are beautiful. The food is delicious. Highly recommend staying at this beautiful resort located right on the beach.

Leisure Family

10/10

Exceptional

12 Jan 2026

Larisa

Great experience!

6/10

Pleasant

11 Jan 2026

Janet

Room was clean. Staff was courteous.
Room service needs more staff. Called to get food and it took 15 tries to get an answer. Lady said she was the only one prepping food and answering phone. Buffet food was blah and other restaurants was hard to get in because they were booked with “elite member” reservations.

Leisure Family

6/10

Pleasant

07 Jan 2026

Raquel P

Hotel room wasn’t as nice as the pictures. I upgraded for an Oceanview and had a partial view. Room service took forever each day with cleaning. Three people in a room and at times didn’t provide adequate towels. The bartender at the Main Entrance was the bomb.com! Loved Freddy’s energy, conversation, and attention to all guests he served!! Va Va was my absolute favorite, personality, personality, personality. Super helpful and took care of anything I needed!!

Leisure Family

10/10

Exceptional

07 Jan 2026

Christine Ann

From the minute we arrived the hospitality was incredible. Our room, the view the food. The whole experience was absolutely wonderful. Can’t wait to go back again.

Leisure Friends