The Merchant Baku

Azerbaijan , Baku
BAKU, 4/6 Aziz Aliyev street
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50 reviews shown

10/10

Exceptional

11 Feb 2026

Nicholas

Leisure Family

8/10

Excellent

07 Feb 2026

ilya

This is a very good hotel, in a prime location. Staff were amazing, atmosphere throughout the hotel is luxurious, the breakfasts is very good.
Our room was very big and comfortable. The room is quite, despite the central location.

The only things that threw us off were some overlooked details -
There is only 1 towel hook in a double room.
During shower, water pours outside, and the whole floor gets wet.
The coffee machine is located in a spot that doesn't allow its operation. We had to play with its electrical cable and manually move it, in order to be able to use it.
Also, once, after a very long shower, we ran out of hot water (this happened once, and didn't persist).

All in all, non of the downsides is major or a deal breaker, but at this price point we feel this shouldn't have happened.

10/10

Exceptional

03 Jan 2026

Fatemah

Everything was perfect

Partner

10/10

Exceptional

24 Dec 2025

Helen

Great hotel!

Leisure

10/10

Exceptional

19 Dec 2025

Karim

Will be back

Leisure Self

10/10

Exceptional

24 Nov 2025

Veli

Very nice concept hotel at the heart of the içeri şehir!

10/10

Exceptional

09 Nov 2025

ianiv

Great location. Excellent rooms. Very friendly staff

10/10

Exceptional

27 Sep 2025

Avner

Breakfast great! All was excellent!

Leisure Family

8/10

Excellent

28 Jun 2025

Khan

A very conveniently located hotel, very close to the main sites in the old city and plenty of restaurants to pick from for lunch or dinner. We stayed in a Deluxe Twin Room which was spacious enough for 2 adults. The bathroom was large but the bidet was not user-friendly (an issue I had in most hotels in Azerbaijan). There is not really a proper view from the room, you just see behind the hotel onto a main street. The breakfast area was quite small but never got too crowded when we visited in mid-June. The options were sufficient. One slight issue is that the room card only goes to the floor your room is situated in. The gym was located on another floor, so I had to go to reception every time to get someone to take me to the gym. The road to the hotel was closed when we visited (possibly in preparation for the Azerbaijan Grand Prix) so was quiet, but down the road, is the very busy main road.

The staff were friendly and helpful. We flew out very early for our flight home and the staff were great enough to provide us a good portion for breakfast in the morning.

I would definitely recommend this hotel as its located in a superb location, very close to the historical sites and the boulevard alongside the Caspian Sea. Restaurants and shops nearby as well.

Leisure Family

10/10

Exceptional

17 May 2025

Kety

It’s was really good, the breakfast was amazing and the service was excellent!

Friends_and_family Friends

10/10

Exceptional

20 Mar 2025

Mikhail

Amazing hospitality and staff. One of the best.
Location is perfect. Breakfast is perfect. Hotel located on street without cars, you shoul walk approx 100 meters, when you arrive by taxi.

Business Family

10/10

Exceptional

28 Jan 2025

Ramin

Amazing location and design and very good service with friendly staff

Business_and_leisure Self

10/10

Exceptional

08 Oct 2024

Ross

Awesome hotel in a great location in Baku

The service and stay was excellent. Having travelled in the region for a couple of weeks, this was by far the best hotel I stayed in. The rooms were large and comfortable, the staff friendly and helpful and the breakfast was substantial. The location was really good as well. Very closed to the old city and other sites.
My only negative was I asked for two issues to be looked into, one was the toilet seat, which didn't seem to be addressed and the AC, which again was difficult to see if it was attended to. However, overall this is an excellent hotel and I would definitely stay here again without question.

Self

10/10

Exceptional

29 Oct 2023

Wonderful tasteful impeccably clean rooms and public spaces with a mostly very professional staff, the pleasure in this hotel is the thoughtful touches in each room. Having said this, while soundproofing of windows to outside streets (very busy and active at night) is pretty good, soundproofing to hallways and next door rooms is abysmal and it was not possible to get staff to implement some measure of sound control for totally out of control party rooms. This meant zero sleep in a beautiful room.

Business_and_leisure Self

10/10

Exceptional

27 Oct 2023

SIOK CHYE

Good Hotel with Good location

The quality of hotel and location are very good. There was a slight leaking issue on our last night that came from the ceiling. If not for that, I would have rated it 5 stars.

Friends_and_family Family

8/10

Excellent

22 Oct 2023

Ahmed

Fantastic hotel

Leisure Friends

8/10

Excellent

09 Oct 2023

Jahangir

The Merchant Baku organized a smooth airport pick-up which put us at ease at the start. At the reception, the personable Mr. Pervez made the usual processes effortless. The location of the hotel was great and our room was comfortable. The Dining area Supervisor, Mr. Nahid was an excellent host and took care of our choices while Mr. Akbar provided prompt service. Although our trip was short, we had a lovely holiday, all thanks to the hotel staff who made it possible. We look forward to our next trip to Baku!

Leisure Family

8/10

Excellent

05 Sep 2023

Jaroslaw

Great hotel but disappointing service

I was looking forward to staying at the hotel and really wanted to score it high but the service was really disappointing. It's a beautiful boutique hotel in a perfect location next to the old town and buzzy area of bars and restaurants. I really enjoyed my stay there. The problem was that when i was trying to call the hotel, the call didn't go through, then when it did it said the call transfer failed and when I got to talk to reservations, the lady told me couldn't transfer the call as she had no such option and I needed to call again. With the 10th attempt, I gave up. We called room service three times on different occassions. Only once they brought what we asked for. The other two times no one bothered and when we called the reception to tell them that nothing had arrived and we were going to sleep they said they were sorry without any attempt to actually chase to deliver what we asked for. We also checked breakfast started at 7am, whereas the guy at the reception insisted it started at 7.30 and then told me to go the bar to check, I told him that he should go and confirm and not sending the guest to sort it out. The service was really disappointing. The only competent person was the bar manager who always greeted us with a smile and ensured we were ok. Long wait for a coffee at breakfast too. I would say, more smiling, more thinking about the guest would help. It's a great hotel as a building though. Very small gym.

Partner

10/10

Exceptional

01 Jul 2023

Waleed

Amazing hotel and super nice staff. Great location

Amazing stay here for 3 nights. We were a group of 10.

Fantastic hotel with great location. Super friendly staff and great bar and restaurant. Very close to the old city and many food options around.

Highly recommended

Friends_and_family Family

10/10

Exceptional

01 Jul 2023

Denison

Great location, hotel and rooms are in good condition, and the staff are helpful.

Partner

10/10

Exceptional

28 Jun 2023

Gonzalo

Beautiful hotel boutique in Baku. Awesome
location, right next to the promenade and to the old city. Full of dinning options around. Room is very spacious. The whole hotel is very very nice, the decor is sofisticated and the staff is great. Highly recomendable.

Leisure Self

10/10

Exceptional

14 Jun 2023

Joseph

The Merchant Baku is a beautiful historic building which has all the amenities a guest could want. The staff are helpful and accommodating. I had a great week there.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2023

eldar

Nice and cozy

Leisure Family

8/10

Excellent

06 Jun 2023

nailya

Occasionally smelled

Leisure Partner

10/10

Exceptional

21 Apr 2023

TIM

Would highly recommend

Excellent hotel in perfect location, good value

Friends_and_family Friends

10/10

Exceptional

04 Mar 2023

Abdulla

Very good hotel

Very good hotel, Nice location and polite staff.

Friends_and_family Family

10/10

Exceptional

20 Feb 2023

Mark

Classic hotel in an ideal location... one of our best city stays after traveling to over 110 countries

Leisure Partner

10/10

Exceptional

22 Oct 2022

Pablo

10/10

Exceptional

09 Oct 2022

Tamar

Great hotel with great location

10/10

Exceptional

10 Sep 2022

Abdullah

الموقع رائع لبداية الايام

حجزت غرفة بسريرين
الاطلالة من الغرفة رائعة
الخدمة ممتازة
حجم الفندق صغير جدا ومن الخلف ممر يوجد مقاهي على بداية نظامي

Friends_and_family Family

10/10

Exceptional

06 Jun 2022

Shahar

Amazing Boutique Hotel!

Very beautiful boutique hotel located in the heart of Baku. Staff was friendly and professional, comfortable room, sparkling clean! Only small comment - it could be nice to improve the breakfast, bread and cake were dry and disappointing. All the rest was fresh and tasty.

Partner

10/10

Exceptional

23 May 2022

Anar

New hotel with fantastic service in historical part of Baku. Delicious breakfast!

Partner

10/10

Exceptional

30 Mar 2022

Firas

Central location with dining options, Hygiene procedure was a very high, friendly and cooperative staff, especially Mr. Mushfiq, I would strongly recommend this hotel.
As per my travel experience, I would say Baku is underrated as a travel destination, and it's the best city to visit in the Caucasus region.

Leisure Self

10/10

Exceptional

27 Mar 2022

khaled

الفندق ممتاز

فندق ممتاز وراقي بالسنتر

Partner

10/10

Exceptional

14 Mar 2022

Jonathan

Super helpful staff. Gorgeous room. Best bath in any hotel I've ever stayed at.

Leisure Self

10/10

Exceptional

17 Feb 2022

assem

Excellent hotel

Very clean very good location like 5 star hotel I will stay again in next trip . Excellent hotel

Friends_and_family Friends

10/10

Exceptional

20 Dec 2021

Ala

Great from all aspects!

Partner

10/10

Exceptional

13 Dec 2021

Marwan

Very good

Leisure Friends

10/10

Exceptional

24 Oct 2021

Deidre

Amazing Merchant

This hotel is amazing. It is trendy, comfortable, has spacious rooms, lovely balconies, yummy breakfast, and amazing staff. The location is perfect for getting to Old Town, the Carpet Museum, and many other locales without needing a taxi. The front desk coordinated on-sight COVID tests for our group and organized a wonderful day trip with an amazing guide. We enjoyed the bar and lounge at night and the helpful service all around. We will come back!!

Friends_and_family Friends

10/10

Exceptional

12 Oct 2021

Dwyer

Highly recommended

From the moment we arrived until the timevwe left, the staff were so friendly and couldnt do enough to help. Thats from eception staff to bar staff to cleanrs. Wonderful service. The twin room was very large with a table and chairs. Extra large tv. Tea and coffee avaliable. Fridge empty but proabaly because of covid restrictions. Bathroom very clean with separate WC enclosure, large shower cubicle and best stocked bathroom for the traveller who had forgotten anything. Clean fresh towels , bathrobes, slippers, toothbrushes, combs, shaving kits, shower caps, shampoo shower gel. Top notch throughout stay. Magnificent hotel for thevprice. Highly recommended. Good location for the Old Town and nearby shopping area. Ovrall probably on poer with the best hotels I have ever stayed in

Friends_and_family Friends

10/10

Exceptional

11 Oct 2021

Octavio

Great hotel! Loved it!

Great staff! Everyone there was very friendly! I was very happy with the service from this hotel. Centrally located.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2021

Verified traveler

Fantastic Location, Tasteful, Historic Decoration

This is a great property and I highly recommend it. It is on par with a very, very nice boutique hotel experience in either the US or Western Europe. The rooms were (I think probably on par or nicer than the 21C Museum Hotels in the US, as an example). extremely clean and tastefully decorated (really high quality furnishing and stylish at that), the help was great when I needed service, the lounge area where food is served was quite stylish and yet historical. Do note that breakfast is not a buffet: it is made to order, and sometimes is not immediate and only starts at 7:30 a.m., so not great if you have early morning obligations (drawback). I also noticed that with both of the rooms I stayed in, the rainfall shower head always had one tiny spot that gave cold water. The location is fantastic, just blocks from Fountain Square. I didn't use either the bar or food service besides breakfast or the spa or gym. I have also stayed at one of the other elite chain hotels in Baku (with one of the flagship buildings we all know) and I would say that this experience compared was comparable. It is a great value! Only other drawback: some noisier guests might be possible, but little street noise (and it is in a popular area, so well insulated from outside).

Self

10/10

Exceptional

22 Sep 2021

Azer

Very satisfied, again.

Perfect choice, everything was clean, with good public access to the city center. Very spacious rooms and very attentive staff. In Baku, we only stay in this hotel.

Partner

10/10

Exceptional

10 Sep 2021

Ilya

people are super friendly and professional. Highly recommended.

Leisure Friends

10/10

Exceptional

23 Aug 2021

Adnane

Comfortable rooms. Very helpful staff. Excellent location.

Friends_and_family Family

10/10

Exceptional

16 Aug 2021

Javaad

The place to book in Baku!

Amazing hotel - cannot fault! If you want a central hotel within walking distance to Baku’s gems, then this is the place to book! Staff are so welcoming, rooms are spacious and superbly clean. Very cheque hotel!

Self

10/10

Exceptional

17 Aug 2020

Verified traveler

Most wonderful hotel!!!

This hotel is so wonderful and is the best place I have stayed yet!
The service was just, wow! Outstanding by Kameron (had to ask his name because he deserved a HUGE shout out after looking after us during our stay).
I actually feel pretty bad because I stayed in this hotel in March but due to COVID, totally forgot to leave a review.
I promise you, this hotel has the most amazing cocktails, the bar staff will make any cocktail that isn’t even on the menu. ;)
We actually reserved a table in the bar every night over our 4 night stay because we loved it so much, the room itself is particularly beautiful too.
Fantastic staff! Fantastic location! Fantastic food (especially breakfast - We were given an option breakfast menu and it was outstanding; I believe they were starting to do a buffet style now but am sure it is just as great)!
Loved this hotel and we still talk about our stay here with such great memories!

Partner

8/10

Excellent

27 Feb 2026

selim

Très bien

Family_with_children

10/10

Exceptional

01 Nov 2025

Abdul Kadir

Hizmet çok iyi