Passage Boutique Hotel

Azerbaijan , Baku
Baku, Nizami street 53B, 49
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75 reviews shown

8/10

Excellent

19 Dec 2025

Zahra

The rooms were nice and comfortable but the only problem was that the internet was not working good.Other than that I enjoyed my stay a lot!
The location was also perfect!

6/10

Pleasant

25 Nov 2025

Reza

Hotel is pretty & breakfast is good but they don’t even provide towels.

Leisure Partner

2/10

Poor

03 Oct 2025

David

I had an awful experience at this hotel. First off, it’s not a hotel. It’s a budget hostel. It’s in no way boutique. Most of the reviews are purchased and you can tell by the fact that the reviewers have one review to their name - this one.

The water in the showers is piping hot with no way to adjust the temperature. Because of this they switched my room. The water temp didn’t change.

Speaking of switching rooms, I booked a double deluxe room only to find out they provided me with the cheapest room in the house on the same floor as reception. The level of noise in the lobby left me quite uncomfortable.

They then told me they’d charge me an extra $60 to put me IN THE ROOM I BOOKED. The room I booked was disgusting and had urine on the toilet seat along with dirt in the shower. I called Expedia and was promised a better room— again, a double deluxe room. That was because reception told Expedia they’d provide me that — they didn’t. They simply sent me to another budget room with a non-working shower and dirt surrounding.

The listing online says the spa is complementary— it wasn’t. They charge $15 for usage. Along with that, they gave me a dirty towel and ignored me when I asked for the steam room and whirlpool to be turned in. Instead, they just turned the sauna on. When I approached staff about the dirty towel, they scoffed.

Leisure Self

6/10

Pleasant

28 Sep 2025

Ivette

There is nothing \"boutique\" about this hotel. The location is great, 10m walking to Fountain Sq. & Old City. If you're in town for F1, 10-15min to most entry gates. The staff was friendly. The property may be undergoing a renovation, and I perhaps got the worst, not yet renovated room (Junior Studio \"Suite\"). The wall paper was peeling in multiple areas, the steps into the room were missing a border, the furniture was dated and the bathroom had mold on the ceiling. The tub was legitimately almost 3 feet high which made getting in & out downright dangerous. Moreover, there was a leak from under the tub that created large puddles on the floor during every use. We made several complaints to the front desk but maybe due to language barriers, they kept sending someone to dry the floor not fix the problem. Not worth the headache to keep complaining, checked out early and went to a different hotel.

Leisure Partner

4/10

Poor

30 Jul 2025

Yekaterina

My first stay at this hotel was fine, but the second time was a complete nightmare. They tried to check me and my child into a room with water running down the walls. The staff were rude, unprofessional, and completely unhelpful. In the middle of the night, we were sent to another hotel — the employee who was supposed to guide us didn’t know the way and disappeared right after we arrived.

The next morning, I had to walk back with my luggage, and despite being promised a refund and compensation for the awful night, nothing was ever done.

I stayed only because I had no other choice before a long flight, but this experience ruined my vacation memories. This hotel urgently needs renovation and serious staff training. Definitely would not recommend.

2/10

Poor

09 Jul 2025

Kareem

AC was broken and room was dirty

10/10

Exceptional

20 Jun 2025

Julia

he room was clean and cozy. The staff were kind and always ready to help. The hotel is just a short walk from Nizami Street. Special thanks to mr. Anar

Leisure Self

10/10

Exceptional

20 Jun 2025

Assel

I had a wonderful stay at Passage Boutique Hotel. The staff were very friendly and helpful. The room was clean and comfortable. The location is perfect, close to many sights. Breakfast was fresh and tasty. I felt safe and welcome during my visit. I would gladly stay here again. Highly recommended!

Business Self

10/10

Exceptional

26 May 2025

Harp

great place excellent staff and in the center of the city

Leisure Friends

4/10

Poor

11 May 2025

azhar

Room conditions

We stayed here for 3 nights, standard room, we told them about shower head detached which was tapped to supply pipe, bidet shower head missing, staff said we will fix it but they didn’t till end of our stay, maintenance staff is terrible, evidence from lose plumbing fixtures and towel racks and soap holders, the towel service only give you towel if you are in room, they don’t have room key, so they missed giving fresh towels for 2 days because we were out of room when they come, not a good system, we booked a double room and they gave us 2 twin beds joined together, not comfortable, the comforters were separate instead of one double size comforter, I was planning to stay again on May 13 to 15 but based on this experience I cancelled my booking, the counter staff was polite and helpful which was the only good experience , location is good, close to Nizami street.

Partner

10/10

Exceptional

29 Mar 2025

Moreno

Passage Hotel – Perfect Stay!
Clean rooms, great service, and a prime location. Ideal for business and leisure. Highly recommended!

Business_and_leisure Family

10/10

Exceptional

26 Mar 2025

Dieter

everything was interesting in the hotel. In the meantime, there is no mention of worries
Thank you passage

Business Family

10/10

Exceptional

25 Mar 2025

Umar

The service quality and standards are high.

Business Partner

10/10

Exceptional

19 Mar 2025

Ahmad

The tourists' accommodations were very nice. Thank you, Mr. Vusal.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Ali

Very beatiful hotel🤗

Business Friends

10/10

Exceptional

07 Feb 2025

Said

\"The mystic charm of the East meets the elegance of the West – Passage Hotel, where time speaks in silence.\"

Business Self

10/10

Exceptional

07 Feb 2025

Khalid

I had an amazing experience at Passage Hotel. The service was exceptional, and the staff was incredibly hospitable. The rooms were clean and comfortable, offering a luxurious stay. The location is perfect, with easy access to key attractions. Highly recommend it for anyone looking for a top-tier hotel experience!

Leisure Partner

10/10

Exceptional

06 Feb 2025

Louis

\"My stay at Passage Hotel was a truly pleasant experience. The welcome was warm, and the staff was very attentive to our needs. The room was clean, well-decorated, and had a beautiful view of the city. The breakfast was varied and delicious, with fresh products. The hotel's location is also perfect, close to the main attractions. I highly recommend this hotel and would gladly stay here again!\"

Business_and_leisure Partner

10/10

Exceptional

05 Feb 2025

Omar

I am a doctor myself. I came to Baku for work and accidentally found this hotel and stayed here. But it gave me a wonderful experience. Thank you very much, Mr. Ali.

Leisure Pet

10/10

Exceptional

05 Feb 2025

Nasir

Since it was my first time in Azerbaijan, they sent a taxi to bring me to the hotel. Despite my short stay, the aesthetics satisfied me. Its location on Nizami Street made it even more convenient. You can also come and stay here. Thank you.

Business Friends

10/10

Exceptional

03 Feb 2025

Fredi

A Wonderful Experience – Thank You, Passage Hotel!

Passage Hotel completely captivated us with its hospitality and high-quality service! From the moment we arrived, the staff's friendly and attentive approach made us feel right at home. The rooms were incredibly clean, tastefully designed, and every detail was carefully thought out. The comfortable beds, stunning view, and well-equipped amenities provided us with a perfect sense of relaxation.

The breakfast was particularly noteworthy – fresh and delicious options, an elegant presentation, and special attention to guests truly impressed us.

The hotel's location was also very convenient – being close to the city's main attractions was a great advantage for us. Additionally, the hotel's interior and overall ambiance were incredibly stylish and relaxing.

We would like to extend our heartfelt thanks to the entire Passage Hotel team, and especially to Mr. Ali, for making our stay an unforgettable experience! Without a doubt, we will return and highly recommend it to our friends!

Leisure Partner

10/10

Exceptional

01 Feb 2025

Murad

Passage hotelde geçirtdiyim zaman çok iyi geçdi. Sanırım tekrar Bakuye dönürsem mutlaka buraya gelicem. Doktor olarak çok titizim ama bu konaklamada bu hizmete şaşırdım. İletişim dillerini çok tatlı ve samimi alqıladım. Ali abim var olasın

Business Partner

10/10

Exceptional

30 Jan 2025

Rüf?t

The Ministry of Internal Affairs being just next door adds incredible convenience.

Business

10/10

Exceptional

30 Jan 2025

Ahmet

Staying near the Ministry of Internal Affairs at such a luxurious hotel was a pleasure.

Leisure Family

10/10

Exceptional

29 Jan 2025

Rohan

Having the Ministry of Internal Affairs nearby adds ease to staying at this remarkable hotel.

Leisure Family_with_children

10/10

Exceptional

29 Jan 2025

Rüf?t

The Ministry of Internal Affairs being nearby makes Passage Hotel ideal for business travelers.

Business_and_leisure Partner

10/10

Exceptional

28 Jan 2025

Bandar

Passage Hotel on Nizami Street exceeds expectations with its service and location.

Business Family

10/10

Exceptional

28 Jan 2025

Ahmad

Located on Nizami Street, Passage Hotel offers luxury at an accessible location.

Business_and_leisure Family

8/10

Excellent

10 Oct 2024

MARINA

Good location, clean, good breakfast friendly staff . Our special thanks to Miri for being very professional, nice hotel host!

Leisure Family

2/10

Poor

25 Sep 2024

Verified traveler

DO NOT STAY IN THIS HOTEL.
Staff are slow to respond, they try to force you into an upgrade to pay more, we had to wait 24 hours to receive towels, facilities old, staff dont make you feel welcome or greet you.
We stayed with a baby and they put us on 4th floor with no elevator access so nighgmare with a baby stroller. Do Not Stay Here.

Friends_and_family Family

10/10

Exceptional

21 Sep 2024

Simon

Quirky budget option

A bit different to the run of the mill standard hotel - but all good!

Partner

8/10

Excellent

26 Jul 2024

Elena

Air conditioner doesn’t work
Bide is broken
Flood when taking shower
No toilet paper
Not clean
Farmer cheese rotten for breakfast and I was throwing up the rest of the day

Self

8/10

Excellent

17 Jul 2024

Jennifer

Excellent

A comfortable and spacious hotel situated only a couple of minutes walk from Fountain Square and the Old City. This is a family friendly hotel. Our room was very spacious and we were accommodated with a cot and baby chair for breakfast.

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

Verified traveler

Location is perfect

The hotel is near to all city landmarks. I highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

31 Jan 2024

Ali

This is a nice hotel close to all the main sightseeing points and tourist attractions, also very close to a lot of great restaurants and Old City. We prefer rooms with antique style and it was the only place we could find. Hotel's staff was super-sweet, we want to especially mention Tahir who was so helpful and nice, helped us with everything and took a great care of all guests. Thanks a lot, we enjoyed our stay.

Leisure Family

4/10

Poor

01 Sep 2023

kamran

The staff is good. But property is dirty.

Leisure Family_with_children

8/10

Excellent

05 Jun 2023

Samer

Location is amazing the rest are good

My stay was good overall.
The location 10/10
Service and team 9/10
Breakfast 8/10
Overall 8/10
Value for money (based on prices I have paid 8/10).
Noise from other rooms was the only bad thing I faced during my stay, another issue was the parking for the car which is not avaible as indicated.

Self

10/10

Exceptional

03 May 2023

NUSRET

Indeed, we spent a very nice few days, thanks to friends who called from expedia customer service in baku, they helped with a few problems or in other hotels in a minute, thank you very much, I would definitely recommend the hotel because of the interest, everything was very good, especially the interest, thanks for everything

Business_and_leisure Family_with_children

10/10

Exceptional

04 Dec 2022

Vadim

Location

Leisure Partner

10/10

Exceptional

13 Nov 2022

muhammad

Good hotel

Leisure Friends

6/10

Pleasant

03 Sep 2022

Verified traveler

Should be a 3 Star hotel based on service capacity

Our Suite wasn't available when we arrived. They put us in another less category room for one day and compensated with rate difference discount at end of stay. Room cleaning took place after 5pm and have to ask for some toiletries everytime. Spa and standard amenities are not free for hotel guests. Room service food takes over an hour and comes from an outside restaurant with no accuracy. No coffee / kettle even in Suite but a good thing is Cold / Hot water dispenser outside the room. Suite room was spacious for 3 guests (king bed inside and sofabed outside but sofabed wasn't comfortable (joint sections with blanket over them). All staff are kind and respectful.

Friends_and_family Family

2/10

Poor

27 Jul 2022

Murat

Horrible.

Friends_and_family Family

4/10

Poor

17 Jun 2022

Verified traveler

Not good

Great location - very close to Fountain Square and the old town. I went for the F1 - it's very handy for grandstands in the western and central parts of the circuit (main start/finish grandstands are are a bit further away). The circuit actually passes the end of the road the hotel is on which is a bit of a buzz to hear the cars if you aren't actually at the track!

It's also cheap - and I suppose you get what you pay for. The single room I was in was very small which was to be expected - but the booking promised a safe, minibar and bathtub - none of which were present. When I queried this with the hotel they said it was Hotels.com's fault for having incorrect descriptions.

My room was just along from reception and on more than one occasion I was woken by noise from reception itself as well as guests shouting in the corridor (past 1am) which the staff failed to deal with.

To be fair, when I raised the above on check-out, they did waive the 40 manat (20GBP / 22Euro / 25USD) I had incurred for early-check-in

On arrival there were grubby marks and handprints on the walls that were never cleaned.

The small wardrobe in the room had no coathangers rendering it useless.

The TV remote control was a different manufacturer from the TV so didn't work until replaced.

On one occasion the staff forgot to leave towels in the room. On another they left only a small hand towel.

Breakfast was uninspiring - after a couple of days I went elsewhere.

Self

10/10

Exceptional

25 May 2022

Ziad

Very close to attraction

Business Self

6/10

Pleasant

02 May 2022

Ryan

I booked this hotel for the room. It was a beautiful room and we were happy staying in it. But I had a few problems with the rest of the hotel. Online the hotel information said that it had a bar and restaurant but it didn't really. They had somewhere for us to have breakfast but it was a very limited variation of food. So much so that we didn't bother going for breakfast for most of our trip. One time we did we got there towards the end of breakfast time (half an hour remaining) and they had already packed up mostly. They came out and seen us enter the room then went back into the kitchen without even offering if we wanted glass of juice, since they had taken it all away. So we had some cheese with no drink and then went back to our room. They ordered out to get my girlfriend some dinner one night and they only seemed to sell coffees. I say seemed because the staff didn't really communicate with me much, so I wasn't completely aware what was available and what wasn't. I have mixed reviews about the staff. Some were very attentive and helpful but others seemed to just stare at us as we walked past reception and spoke in a way that made it seem like they were annoyed at us being there. As I say, I booked the hotel for the room and we slept well in it, the place was quiet and the shower was a good size and quality. We just kept to ourselves mostly and we enjoyed our vacation overall

Leisure Partner

8/10

Excellent

16 Sep 2021

Jennifer

Unforgettable Baku trip!

Great location near Old City. The gentlemen at the front desk were always pleasant and available to assist. Be sure to verify your room selection upon check-in! I booked a Junior Suite, but was given a standard double room. Reception advised that they would be able to change my room the following day. I was switched to a Family room. Daily housekeeping was available. The breakfast and tea service available was very nice. Special breakfast orders could be placed with the lovely ladies in the kitchen on the 4th floor. Be sure to put the do not disturb sign on your door - someone entered my room (for some unknown reason), while I was asleep. The hotel has a lift, making it super convenient to get upstairs. Front desk offers to book a pre-travel covid-19 testing service, they will come to the hotel directly. There are tours available that can be booked through reception, prices are pretty reasonable! Overall, we had a great time in Baku!

Friends_and_family Friends

10/10

Exceptional

15 Dec 2020

david

Passage was very good

Very nice hotel. Perfect location. Friendly staff

Self

10/10

Exceptional

28 Nov 2020

Samir

Good personal and location of hotel in the center ,i liked this hotel

Business Friends

8/10

Excellent

18 Oct 2020

Zaur

Very close to Nizami St.
Staff are nice.

Business

10/10

Exceptional

24 Feb 2020

Verified traveler

Passage hotel is in a super location, just a couple blocks from old town and fountain square. Hotel seems to be really well-maintained and the staff is super. I would highly recommend it. In fact I’m going back there again this weekend.

Leisure

10/10

Exceptional

21 Feb 2020

Verified traveler

Good location
Room was very clean and quiet.
Hotel is located near Old City, very close to Fontains Square.
Helpfull staff, specially thanks to Mr. Mehman.

Business Self

10/10

Exceptional

18 Jan 2020

Verified traveler

Everything was good espetioally in personal mehmann

Business Self

2/10

Poor

29 Dec 2019

Mohamed

One star hotel

This hotel should be one star because of the location only the rest are bad

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Sergey

Location is good and stuff is friendly .The room was clean and antik style.Breakfast was super.

Business Self

10/10

Exceptional

27 Dec 2019

Matteo

Location is great, right in the very center. Breakfast and room was perfect.

Business_and_leisure

8/10

Excellent

26 Dec 2019

Abdulla

Happy

Happy

Friends_and_family Family

8/10

Excellent

27 Oct 2019

Verified traveler

I think they should renovate the rooms as it needs some fixation and also menu of breakfast should be more.!

Friends_and_family Family_with_children

10/10

Exceptional

26 Sep 2019

Maria

very good location, friendly and helpful staff, nice hotel

Leisure Friends

8/10

Excellent

17 Sep 2019

Verified traveler

all its good in the hotel th my room large and confirtable the hotel its near the city center about of 5-10 minuts by walking the staff is very helpfull and the breakfest its also good but again its in the center of the city 5 minuts walking

Leisure Friends

4/10

Poor

03 Sep 2019

Sepehr

It was a 4 star nightmare

I booked and payed the full amount for the Exclusive Antique room In advance, but when I arrived at the hotel they showed me a comically tiny room (2 x 2 meters), which smelled like a public bathroom and was full of tiny flying bugs! When I told the reception this is not what I booked, he told me \"I know you booked the antique room, but we have problems with that, only this room is available\" and when I said bat this is terrible this room smells and I can't spend the night here he said \"But it's only one night\", No apologizes, nothing! They didn't even tell me what was the problem! They probably gave my room to someone else and figured out that since I payed the money in advance I can't really do anything about it, and they were right about that!
The room was right across the utility room, that meant an endless supply of noise 24/7, and when I woke up I found that I rolled over an innocent an that was in my bed in my sleep!
The only reason I stayed the night there other the fact that it was a non-refundable booking, Was that I was so tired, I didn't have the energy to find somewhere else!
So don't be like me, don't pay in advance, or do one step better and book somewhere else.

Business Self

8/10

Excellent

05 Aug 2019

Ryan

One night in Baku

Overall the hotel was great especially for the price. The front desk was very friendly. I tried to check in at 2:30 and was told my room still wasn’t ready. However I only had to wait an additional 5 minutes. The breakfast was a little on the slim side in terms of options but they did have some hot choices cooked to order. Overall I would stay again.

Friends

8/10

Excellent

13 Jul 2019

Verified traveler

OK hotel

Nice hotel Excellent location. Room could be cleaner. Breakfast fine.

Partner

6/10

Pleasant

04 Jun 2019

Gordon

Good hotel but ripped off.

I enjoyed the hotel but didn't get what I paid for the second room only had one bed on the booking there was meant to be three beds.I complained and was fobbed off. The staff looked shocked when we arrived I think they let out our original room.I explained via email we would arrive late they changed our room but still only one bed.Considering cost I think this was very poor I'm not happy it's the first time I've had a problem of this nature with a hotel.com hotel.

Friends

8/10

Excellent

26 Apr 2019

Reza

Average hotel

I had a single room
I chose the payment method at the hotel
Upon arrival, the amount received was about $ 10 more than the amount listed on my bill. After the protest, $ 10 was refunded.
The location of the hotel is excellent
The quality of the breakfast was poor
At the time of reservation, my room was equipped with a safe, but upon arrival, the receptionist said that the room was without a safe. I showed the printed version of the reservation, but the receptionist just said that the rooms were renovated and they were renovating the rooms without a safe.
The room was without a wardrobe
WiFi was weak
My final score for this hotel is 7

8/10

Excellent

15 Apr 2019

NIGEL TALBOT

excellent Boutique Hotel

Fisrts class position in the city..good breakfast and overall service , highly recommended

10/10

Exceptional

25 Feb 2019

Verified traveler

Property is situated in excellent location close to fountain square, Nizami street. Very clean, very good breakfast, friendly staffs

Leisure Family_with_children

4/10

Poor

25 Jan 2019

Verified traveler

I had booked a twin bed for one guest but when I arrived there they gave me a single bed and didn’t accept to give me the twin bed although I showed them the confirmation email regaiding the booking of twin bed for one guest !!
It was also noisy whenever there were someone walking on the aisle because the aisle was made with wood but in many hotels aisles are furnished with carpet to reduce the noise !
Also there was written there’s a shuttle bus available but they said i have to pay ! Shuttle bus as it’s name suggests is a free bus shuttling between hotel and airport in frequent times for free !
Other things like cleanliness, stuff attitude and design was good.

Business Self

10/10

Exceptional

24 Nov 2018

Verified traveler

The property was at best location with very friendly host. Atmosphere and staff was amazing with amazing breakfast facilty. Very good room service

6/10

Pleasant

08 Nov 2018

Lee

Good location and breakfast though the staff weren't responsive to repeated requests for tour or taxi information, both before and during my stay.

8/10

Excellent

06 Oct 2018

Lee

Good hotel, friendly staff

A good hotel with friendly staff who gave me a tour of the building upon arrival. Reception is on the third floor but there is a lift. Breakfast is fairly basic, but you can order various types omelettes which are freshly cooked.

8/10

Excellent

24 Aug 2018

Waleed

The staff were friendly and the rooms were great. We had problem with the agreed type of rooms

8/10

Excellent

17 Aug 2018

Verified traveler

Excellent location, comfortable room, good bkfast.

Hotel is close to everything, staff was helpful and room was comfortable.

6/10

Pleasant

30 Jun 2018

Eitan

Disappointment

Nowhere in advance could we learn that the hotel is being renovated, that the hotel is located on the 3rd and 4th floors of a building and that the elevator doesn't work temporarily.
More than this, we booked a room with 2 seperate beds but when we arrived (2 adult firends) there were only a double-bed room availalble.
the location is great and the staff is nice but there seems to be a certain incapability of planning ahead when you take into consideration the fact that we booked our room 2 months in advance. Too bad.
Stranegly enough, the front desk proudly presents a rating of 9.3 (???) .
How? That is beyond me.

4/10

Poor

27 Jun 2018

Eitan

Very disappointing

The hotel is nice and very centrally located. The staff is nice and breakfast is reasonable.
BUT,
We checked in twice because we left town for one night in between. In both cases, although we booked one twin bed room, we got a one double-bed room. It took them 2 nights to change for a room with 2 seperate beds. When we came back for the seond time, it happened again. One big bed, no possibility to change.
VERY FROSTRATING!!!
PLUS :
Nowhere is it mentioned that the hotel is being renovated, the elevator doesn't work and the hotel is located on the third and fourth floors. Could be a very serious problem to handicapped and elderly people.

10/10

Exceptional

07 Apr 2018

Ron

Excellent location, walking distance to everywhere

Excellent location, walking distance to everywhere, helpful staff.
Most recommended city to visit and explore.