Shah Palace Luxury Museum Hotel

Azerbaijan , Baku
BAKU, Qosha Qala Str.47, Icheri Sheher
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75 reviews shown

6/10

Pleasant

25 Feb 2026

Katherine

The location was great, and I really liked the courtyard however the room had no soundproofing and was very noisy, the shower leaked everywhere out of the bath onto the floor and the breakfast didn’t have a very good selection. On top of that I chose the hotel because it said it had a gym and a spa. The gym was very limited, and noisy, with one treadmill fully broken with the belt ripped to shreds. The massage I had in the spa was ok, but there was no sound system for the music, just a Bluetooth speaker that pinged every time the lady got a phone message. The massage table was very squeaky and there was no low light in the room, so the door was just left slightly ajar. Also as the masseuse was also the spa receptionist she often left the massage to go and answer queries at reception. My advice would be to choose a different old town hotel, because although the location was great I felt the amenities were lacking.

Partner

10/10

Exceptional

14 Feb 2026

Irina

This was a booking for my mother-in-law. Originally booked for 2 nights we had to extend her stay by one night due to a flight cancellation caused by an airline strike. I had to make a separate booking for one night and asked the staff to make sure they don't move her into another room. The staff were very courteous and accommodating.

Leisure Self

8/10

Excellent

06 Nov 2025

simon

Very good room
Helpful staff

2/10

Poor

03 Nov 2025

Maria

The ro has only a back up window with trash, they have two parties next to my bedroom door they even didn’t tell us, the front desk clerk were rude. The breakfast was terrible and not to mention the cafeteria service

Leisure Family

10/10

Exceptional

30 Oct 2025

yasmin

Efficient, polite and willing staff.
Perfect location.
Lots of restaurants, coffee shops and in walking distance to nearly all tourist attraction.

Leisure Family

10/10

Exceptional

23 Oct 2025

Marina

the best location possible! i am thrilled with my stay in Baku. Great breakfast. Super helpful staff. The Security manager even gave me a ride to the Flames when i could not figure out how to get there. Highly recommend

Leisure Self

8/10

Excellent

12 Oct 2025

Philip

Ideal location just inside the walls of the Old City in Baku. Check in was fast and efficient. I was upgraded to a superior room and the room was excellent. The lobby area is very impressive and very comfortable. The breakfast room/dining area is on the top floor and has great views of the city. Unfortunately the breakfast/dining room is dated and needs modernisation. Breakfast was good, with a good choice of hot and cold food. The most disappointing part of the stay were the staff; nobody was unfriendly or rude but the staff seemed to be unmotivated and bored. I had to ask three times for a new kettle to be brought to my room, for example. I would definitely recommend staying here for the location, comfortable rooms and for the impressive lobby.

Self

6/10

Pleasant

04 Sep 2025

luis

Excellent SPA

Great service and massage in the spa, her name was Zainab

10/10

Exceptional

10 Jul 2025

Maria D

Awesome Hotel

10/10

Exceptional

11 Jun 2025

Jatin Kumar

Excellent staff ,parveen was really good in supprt

Business

2/10

Poor

02 May 2025

Delia

The hotel is in a great location, in the Old City of Baku. It is close to everything. I walked everywhere. It is a beautiful property, nicely decorated and well preserved. Breakfast is in a restaurant on the 4th floor of the same building. It had many options for both vegetarians and not.
The management needs to improve: usually I would observe a line waiting at the front desk and three or more employees taking care of just one visitor. Several people complained of a very strong chemical smell on the 1st and 2nd floors. I smelled it in the atrium but not in my room which was on floor 5. I had a very bad experience checking in. The time to check-in is 3pm. When I approached the front desk at 3pm, I was told the room wasn't ready. "We only need 5-10 minutes", I was told. I came back at 3:30, the room wasn't ready. I was really upset: after a 14 hour flight I was ready for a shower and wanted to rest. I got the key at 3:45 but when I went upstairs, the maid was still cleaning the room. She finally finished after 4PM. This is unacceptable. I would like to go back to Baku, but I am not sure I want to stay in that hotel again.

6/10

Pleasant

26 Mar 2025

Abdullah

Inside Old City so good. But cars cant come inside old city

8/10

Excellent

22 Mar 2025

Nesim Haim

The hotel's location is excellent, in the center of the old city, full of attractions around, places to eat. The hotel itself is stylish, made in the style of a palace. Turkish bath is not worth much in terms of facilities, and spa services are not particularly attractive.

Leisure Partner

4/10

Poor

19 Mar 2025

Anna

I never like giving unfavourable reviews, especially for non-chain hotels, but unfortunately Shah Palace is the exception--mostly because it pretends to be something it is not. It is definitely not 4-star service to have a bathroom/shower that is impossible to get working, often doesn't provide hot water, and when it does provide it floods the entire bathroom floor. The place needs some serious maintenance--the handle of the wardrobe falls off when you try to open it, the towel rack comes apart when trying to hang a towel. The breakfast, while providing multiple options, is on the whole of poor quality--tired vegetables, inedible eggs, boiled coffee. The main positive is the staff who are clearly aware of the problems but unable to do anything about them.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Ana

Beautiful hotel. Great location good breakfast, spacious rooms and bathroom and the staff was amazing. Specially young man with glasses who worked day shiff

Friends_and_family Friends

8/10

Excellent

15 Feb 2025

Vitaliy V

The shower needs to be redone! Water runs out of the shower, making the floor very slippery. Rooms with bathtubs need handles installed to make it easier and safer for older guests to get out. Using the shower or bathtub is currently very difficult and dangerous for them. Additionally, the room temperature was extremely hot and needs better control.

Otherwise, it’s a great hotel with excellent staff, a fantastic location, and a wonderful overall experience. Thank you!

Leisure Friends

10/10

Exceptional

01 Feb 2025

Anita

Historic rooms and public areas. Great breakfast.

Leisure Partner

10/10

Exceptional

31 Oct 2024

Darren

The staff were very helpful and courteous. Thoroughly recommend this hotel due to comfort, staff, food, location, cleanliness and amenities

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

Shukun

Great location in old city, beautiful traditional design. The manager is really helpful with my friend's meeting request and arrange suites for a two-hour interview in the morning. Much appreciated! Breakfast at rooftop with awesome view!

Leisure Friends

10/10

Exceptional

02 Oct 2024

Michael

Very friendly and helpful staff. Comfortable with good breakfast. Well situated in the Old Town with loads of good local restaurants and bar. Excellent stay for F1 fans.

6/10

Pleasant

30 Sep 2024

Oxana

Good

Leisure Self

10/10

Exceptional

25 Sep 2024

mohsin

It’s a great choice

The hotel is excatly like it’s name, it’s a palace, it’s nice, big and clean. Location is brilliant, you will be walking distance to most of the tourists places, staff are very friendly and helpful, good restaurant and a rooftop bar, overall it’s a great choice

Self

10/10

Exceptional

21 Sep 2024

Sabina

Prime location in a historic old town

What an excellent location, right in the heart of the historic Old town. Spacious, beautiful room with a balcony adorned with young grape plant and the view of the old town and beyond. Very friendly and helpful staff. Lots of option to eat in and around the area. Walking distance to all the major attractions of this beautiful city

Friends_and_family Family

2/10

Poor

20 Sep 2024

Mark

We were totalling cheated by this property that would not honour our reservation despite Expedia confirming it was a fully paid active reservation. This left us without a place to stay on Grand Prix week and having traveled many thousands of miles. Only after working us up and my wife being in tears did they say that had a room for us, but a three times the price. It was not what we originally paid for either. The WC smelled, the TV was not even connected, the bed was hard as rocks and the view was of a wall. We feel totally cheated. All Expedia did for us was issue a refund so they could quickly say not their problem. Do not trust this hotel.

Leisure Partner

10/10

Exceptional

10 Aug 2024

Samuel

Absolutely beautiful hotel lobby with quiet reading area. Room was very comfortable but not huge. Staff were helpful though not always so good with English. Location is perfect.

Leisure Family

10/10

Exceptional

09 Aug 2024

andrew

The Shah Palace Luxury Museum Hotel is a beautiful historic hotel in the heart of the old city. The breakfast was excellent, and the staff was very professional and were always helpful.

Leisure Partner

10/10

Exceptional

02 Aug 2024

Mercedes

Really is a museum hotel, old and fascinating, all was perfectly

Leisure

6/10

Pleasant

23 Jul 2024

Haroon

Good Location and thats it…

Right…. The only best things about this hotel is the location and the view from lobby. Rooms furniture is quite old, no charging points for phone, room service is really poor and the people at reception are not really helpful. The shower soap and shampoo provided in bathroom smells pathetic. The overall quality of hotel is not good enough for me to say i will stay there again, the location is the only plus point and nothing else much.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2024

SADIG

Very clean, very quiet, have delicious breakfast. The staff were great.

Leisure

2/10

Poor

06 Jun 2024

Dong

Manager of the hotel is rude, inconsiderate… when I first arrived at the hotel, I was told I could use the SPA before my late flight. THEN they said I couldn’t and that I never spoke to anyone about it…. Then he basically shamed me in-front of the whole staff which was unprofessional

Leisure Partner

10/10

Exceptional

06 Jun 2024

Ali

Fantastic property. Great rooms, service and amazing breakfast. Make sure you chill at the restaurant across the street for some Tea and sweets.

Leisure Family

10/10

Exceptional

04 Jun 2024

Ali

Great location, staff and service.

Leisure Family

4/10

Poor

23 May 2024

Nicole

They made me wait an hour and a half extra to check in and then a male staff member entered my room without knocking as i was changing. I found the experience unprofessional and concerning.

Business_and_leisure Self

6/10

Pleasant

03 May 2024

TAREQ

The view of the room wasn’t good and the furniture too old .

Leisure Self

6/10

Pleasant

17 Apr 2024

Verified traveler

Poor service. Good location but hotel showing its age and state of disrepair.

Friends_and_family Family

10/10

Exceptional

26 Nov 2023

Peter

Nice place, close to old town

Leisure Self

10/10

Exceptional

28 Oct 2023

Victor

What an excellent hotel! Incredibly friendly and helpful staff, wonderful location right inside the city gates to the Old City, only steps from wonderful restaurants and shopping. There are amazing sights just blocks from the hotel as well like the Maiden Tower. Stay here if you can!

Leisure Friends

6/10

Pleasant

14 Oct 2023

Elvira

The property is beautiful in a good location. Restaurant is good. Staff have very poor English and service awareness. We had to call multiple times for basic services as toilet paper, pillows.

Leisure Family

10/10

Exceptional

07 Oct 2023

Rick

The Shah Palace is an amazing hotel - by far the best on our trip. The staff are extremely helpful and friendly!

Leisure Family

10/10

Exceptional

25 Jul 2023

Ralph

Very good historical place.

Leisure Family

10/10

Exceptional

15 Jul 2023

Yuichiro

This beautiful museum hotel is most convenient to many famous places in Baku. We loved it.

4/10

Poor

30 May 2023

Christopher

The dreaded room 504

I arrived at the hotel a few hours before the standard check in time. I mentioned my gold membership with hotels.com, and that it had sent me a message saying subject to availability I was eligible for an early check-in. The check-in clerk refused to even determine if there was anything available.

When I mentioned my gold status and that hotels.com sent me a message advising of a potential early check-in, the clerk abruptly responded by saying "That's not my problem".

Upon returning to the hotel at the appointed time, the clerk pettily assigned me to the dreaded 5th floor of the hotel, which was actually in an annex of the hotel and required ttrekking up two long flights of stairs as that floor was not served by an elevator. Worse, I was assigned to a room (504) that faced a parking lot with garbage collection and other neighborhood noises early in the morning. I couldn't get a decent night's sleep the entire visit I was there.

The included breakfast was good. Not certainly as good as many other places, but good. The hotel is centrally located in the old city which made logistics very easy.

If I hadn't had to encounter such an appallingly rude staff member, I probably would have had a better and more enjoyable stay in Baku.

Self

10/10

Exceptional

04 May 2023

Naveed

Great location, excellent staff. Charming hotel. Highly recommend

Leisure Self

8/10

Excellent

02 May 2023

Hubert

Great location in a historic building

Shah Palace benefits from a perfect location inside the wall of the Old city. The building itself is quite impressive, with a beautiful central atrium. The room was spacious and fairly well equipped, the bed is very comfortable. The decoration is as seen on the pictures.
Breakfast buffet is quite extensive but quite basic, quality is mediocre to my taste.
The personnel is kind and tries hard to be very helpful. They have organised restaurant bookings for me ahead of arrival for instance, and helped to reconfirm a flight. But at times, they seem a bit unsure about what needs to be done.
All in, a very good experience

Self

8/10

Excellent

30 Apr 2023

Syed

Great Place

There were issues at check-in as they weren't looking at the right place for my booking. I had to make calls and take roaming charges and eventually the manager could locate. They did allow me early check-in which was great.
Front desk staff were amazing and friendly. The hotel is ancient style like the name suggests, but equally very beautiful.
Room was nice, clean and spacious. Even food at the hotel was nice despite limited choices.
The washroom layout could be better certainly and the water pressure too. Perhaps the washrooms need upgrading now.
Location was brilliant, right inside old town and walking distance to everything. Overall, I would highly recommend staying with them.

Friends_and_family Family

10/10

Exceptional

27 Apr 2023

Hilary

This is a unique stay in the heart of the old city. The breakfast buffet was one of the best, with endless options that changed daily. It was clean and the staff were friendly. I would definitely recommend.

Leisure Self

2/10

Poor

13 Apr 2023

alla hart

Dark unsafe coridors, indifferent employees & management.
Dated furniture in cold tasteless rooms!

10/10

Exceptional

18 Feb 2023

Saeed

Great stay , nice classic room 209. Only bathtub need some real work. Too high on door is in wrong direction. They need real design engineer to correct the issue. Or replace it with standard shower room.

Business_and_leisure Family

10/10

Exceptional

17 Oct 2022

Nana

What a design!

Prize winning design , best location possible, great service, very good food. Will be returning.

Partner

6/10

Pleasant

05 Oct 2022

Georgina

Great location but updating required

Spacious rooms but needs updating. Style is very traditional but could do with an added modern twist - big throws and heavy curtains are overwhelming. Shower needs updating. Beautiful lobby that is not used and in the dark! Would make a wonderful place for drinks.

Partner

8/10

Excellent

14 Sep 2022

CHIRAZ

The hotel is very well situated in the old city, surrounded by restaurants, music around in the evening, Bazzar and the view is beautiful. Two negative things, ask not to be in the 5 th floor, internet is not always working and there is no elevator to the 5th floor while there is an elevator up to the fourth floor. The restaurant is a pain to find or to go to if you are on the 5 th floor. You need to take the stairs up to the 3 floor, then take the elevator to the 4 th floor. I would not recommend the 5th floor for elderly people. A good thing, there are tv channels for the news in English and French. Baku is a lovely city. I loved the country. Enjoy it!

Leisure Self

10/10

Exceptional

05 Sep 2022

Elena

Великолепный отель. Очень понравилось все!! Обязательно вернусь сюда ещё раз!!!

Leisure Self

10/10

Exceptional

16 Jun 2022

Khaled

Nice

Nice cozy hotel in a nice location. Good service.

Self

8/10

Excellent

20 May 2022

Barry

It was a very comfortable stay with helpful staff.

Self

6/10

Pleasant

28 Dec 2021

Abdul Rahman

The hotel in quite good location, breakfast was poor,

room small for 3 single beds , cost of extra bed was not shown at your site at time of reservation,

Friends_and_family Friends

10/10

Exceptional

15 Nov 2021

Anwar

Outstanding architecture designs.

Leisure Friends

6/10

Pleasant

08 Oct 2021

Chaia

Not the best stay 7

The place exelent
Close to center
My room was noice
The spa closed
The loby very nice the stafe very good

Partner

10/10

Exceptional

27 Sep 2021

Paul

There's no better location than the Shah Palace ... inside "Old Town," near historic sites and good restaurants, walking distance to Bayside Park.

Leisure Self

10/10

Exceptional

28 Feb 2020

Kyriakos

Good Location & Service

The hotel is in a great location and close walking distance to the old town (Nizami Street). The staff were friendly and always happy to help. There were only two (2) main issues which we felt impacted our stay. The first issue was with room cleanliness as during our 5 day/4 night stay, they never changed sheets or ever vacuumed the floor. Also, the room was very warm despite turning heater off with no AC option to stabilize, which we had to resolve by keeping our room windows open.

Overall, it’s not a bad place to stay at, but the above needs to be taken into consideration.

Thanks

KM

Partner

6/10

Pleasant

15 Dec 2019

Verified traveler

Living in this hotel gives the impression of living in a very ancient historical time. It is characterized by calmness, with a window view to the old city, giving a good feeling as if you were looking at history.

Leisure Family

10/10

Exceptional

24 Oct 2019

Verified traveler

Very quiet room. Staff couldn't have been more friendly and helpful. Very good breakfast.

Leisure Partner

4/10

Poor

10 Oct 2019

Verified traveler

I wanted to go to the fitness room earlier than 8:00 am when it opens. They refused to allow me to workout earlier than 8:00. Being on a tour one has to be on the road at 9:00. How difficult would it have been to open up the fitness center so I could work out on the bike or elipitical? Not very accommodating to guests. This property is out in a remote area so not many choices for hotels.

After returning from a fabulous tour in the mountains, gone for the day, the room was a mess and one of the coffee or teas were replenished. I reported this to the front desk. They listened but never sent someone to rectify the situation.

8/10

Excellent

03 Oct 2019

Lana

Staff is very nice and helpful. Hotel is beautiful but outdated.

Leisure Friends

8/10

Excellent

28 Aug 2019

Marianne

Very well located hotel just inside the wall of the Old City. The inner courtyard is lovely as is all the decor of the hotel. The staff could certainly be friendlier. The wifi is just hopeless.

Leisure Partner

6/10

Pleasant

03 Aug 2019

Fahad

It was a good stay but the hotel Facility’s was Poor

Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Its Oriental character.

Especially the inside lobby was very nice as well as the preserved wells and ancient artifacts found.

Good breakfast.

friendly staff, nice terrace to sit out in the evening on the street, good ice cream.

Leisure Partner

10/10

Exceptional

18 Jul 2019

Verified traveler

Shah Palace is a beautiful hotel with a large central courtyard, luxurious rooms, great staff and the best location

Business_and_leisure Self

10/10

Exceptional

14 Jul 2019

Verified traveler

Fantastic location with amazing central courtyard and great staff; good food too

Business Friends

10/10

Exceptional

24 Jun 2019

Verified traveler

Right in the middle of the old city lye this beautiful exotic hotel

6/10

Pleasant

29 Apr 2019

Verified traveler

nice are very welcoming and the location is nice. Old city is a must see

Leisure Partner

8/10

Excellent

28 Mar 2019

Verified traveler

Good location and friendly staff and spacious rooms.

Leisure Partner

8/10

Excellent

08 Mar 2019

Verified traveler

good location but need more care.....................

Leisure

10/10

Exceptional

25 Feb 2019

Verified traveler

This property is right inside the fort - the heart of old city - perfect place to visit Baku. Everything is accessible and at walking distance.

Leisure Family

8/10

Excellent

26 Oct 2018

Verified traveler

Lovely hotel in great location. Our room needed bedside lamps. The hammam was a great disappointment.

10/10

Exceptional

15 Oct 2018

IAN

Great Hotel, Great Location, Great Staff!

The Hotel is very nice, the rooms are comfortable and the staff are courteous and willing to help. They arranged my transfer both to and from the Airport, and advised me of places to visit. The location of the Shah Palace is perfect. Right in the middle of the Old Town but still close enough to walk to the shops at Fountain Square if that's what you want. The choice of local food restaurants nearby is vast.