Island Grand at TradeWinds

United States , St. Petersburg Area - FL
St. Pete Beach, 5500 Gulf Blvd
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100 reviews shown

6/10

Pleasant

28 Apr 2026

Jennifer

Ok there is a lot this resort does right but can improve on some things. The activities for the kids are endless! Our group from 3-12 loved the waterslide on the beach & pool with the DJ/kids games was a lot of fun. The beach is beautiful and it perfect for young kids!! One of the biggest downsides is the elevators. They take forever to come and are often packed when you get one. I think this comes from the resort being older and not having any service elevators so the employees have to use the elevators as well which can often take them up. This resort is in need of some TLC as the rooms are dated and worn. The rug in our living room was fraying and some of the clips for the drapes were broken. Also during the stay my daughter had dropped a bag of chips in our room and while I did my best to clean it up there were still some small crumbs that needed vacuuming up. When housekeeping had not come by 3:30 I had called to check if they would be coming and was told that while they try to make it to every room each day they have been very busy so some days they have not been able to accommodate everyone. While they did come clean our room I do think this is worth noting if daily housekeeping is important to you. We did also find some dead bugs on the floor near the front window when we first got to our room so I don't think they do a really thorough job. Overall fun place but if you are expecting a higher end resort it is not for you.

Family_with_children

6/10

Pleasant

27 Apr 2026

Michael

We have been going for many years. They are renovating and still recovering from hurricane 2 years ago. Much needed. Hoping next year will be back to what we have leaned to expect.

Family_with_children

2/10

Poor

27 Apr 2026

Mona

This hotel is not worth the price. I felt we were completely ripped off.

Family_with_children

10/10

Exceptional

26 Apr 2026

Selena

Awesome place!!!

Family_with_children

8/10

Excellent

25 Apr 2026

Hilary S

Family friendly, great beach, lots to do for all ages, staff are great, clean property. Worth getting a gulf view to have coffee overlooking the beach. Nice kitchen in room, good pools, lots of kids so if you are looking for a quiet place, this isn’t it! Nice gym. Beach is gorgeous with umbrellas and chairs free for guests. Big water slide for guests to use on the beach.
Negatives: No cash use so every machine defaults to a 20% tip. Your teen gets dipping dots for $7 themselves and the person expects a 20% tip. It gets really old after a week. You go and get something yourself and the person expects a tip. There are a few buttons to figure out how to leave zero but the person watches you and it’s uncomfortable. Other than that, we had a perfect time there! It’s a great place with a kid.

Family_with_children

10/10

Exceptional

22 Apr 2026

Ervis

Good

4/10

Poor

22 Apr 2026

Amanda

We stayed here as a family in April, and unfortunately, the property did not meet expectations. While the location and beach are absolutely beautiful, the resort itself is very dated and in need of significant updates.

Both the exterior and interior of the buildings show clear signs of wear and would benefit from major repairs. The pools are also quite small considering the size of the resort, which made them feel overcrowded.

Our room was particularly disappointing—it felt run down, with old beds and worn bedding. The bathroom door was chipped and damaged at the bottom, which added to the overall neglected feel.

Given the price we paid, we expected a much higher standard. Sadly, this is not a place we would choose to return to.

Family_with_children

8/10

Excellent

20 Apr 2026

Martin

The property is great the room was outdated and old

2/10

Poor

20 Apr 2026

Egor

Super dated
Poor open hours for amenities

4/10

Poor

19 Apr 2026

Jeanne

The room wasn’t ready when we got there and I kept having to go back through the line because it was already after 4pm. Finally at 4:30 she got us a room. Then they’re knocking on door at 10:45am to clean it asking when we’re leaving. For $400+ dollars, it be nice to have a room for the correct length of time.

Partner

10/10

Exceptional

19 Apr 2026

Elizabeth Anne

Lots of activities for kids.

Family_with_children

10/10

Exceptional

19 Apr 2026

Dana

We booked 6 weeks before spring break so we did have an interior room with 2 queens, usually we prefer a suite and/or balcony. Other than that it was great for kids activities our favorites were pickleball, large size Chess, the animal show and the beautiful beach and sand bar!!

Family_with_children

10/10

Exceptional

18 Apr 2026

Doreen

We had a room overlooking the beach! Our room was very comfortable. Amazing staff. Very accommodating. Our room was very clean. We would highly recommend this resort to families! They have so much for the children to do. I'm excited to go back again and enjoy St Pete's beautiful beach!!

Family

10/10

Exceptional

18 Apr 2026

WILLIAM

Great hotel to stay with the family , teens kids
The beach is awesome
Food varieties and options are more the enough plus the walkable options outside the hotel .
Polite staff, we were given a room upgrade , this was the highlight of the trip, the apartment was so comfortable, thanks to Jay
Recommend hotel, certainly will come back

Family_with_children

10/10

Exceptional

17 Apr 2026

Heather

The room overlooked the pool and the beach. It was smaller than the pictures but very lovely. There were tons of activities for all ages. The staff were very friendly. The location was perfect.

Family_with_children

8/10

Excellent

16 Apr 2026

Lindsay Anne

We really enjoyed our vacation at Tradewinds. The rooms were definitely outdated as was the resort itself, the staff was absolutely awesome, the towel system was awesome, the pools are old but do the trick. The beach was the star … absolutely perfect place right on St. Pete’s beach. All in all a great trip!

Family_with_children

10/10

Exceptional

15 Apr 2026

Louise

Amenities are great. On site dining is wonderful. Loved Pete’s and Palm Court. The staff was amazing. Greatnlocation

10/10

Exceptional

15 Apr 2026

Maritza

Activities for all ages. Room overlooking the ocean..it was fantastic

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Jamie

Hotel was way overpriced for quality. Felt it was just a normal hotel with an insane overnight. Have stayed at the Ritz Carlton in Maui on the executive floor for less.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Rachel

Cons first.
The palm court Italian restaurant was awful. The waitress was wonderful but the food was horrible. Zero flavor, overcooked, or bad tasting. I cannot stress enough do not waste your money.
Rooms. While great size the walls are extremely thin. We could hear EVERYTHING. Made sleep difficult.
Elevators were always not working. We were on the 7th floor so we needed to use them but if I wasn’t I would have never touched them again

Lastly, be prepared to pay for a lot. I recommend stopping at a store or a Instacart to help with expenses.

Tip. There are white boxes by the beaches. Families will leave sand and pool toys there when they leave. Just borrow no need to buy any.

Pros:
The most family friendly resort I have been to ever. There is so much to do for kids. Feeding the ducks, paddle boats, crafts, movies, smores, and endless beach and pool. There was not a moment of boredom even possible. We just went as a family of 3 and it was amazing.
Beach was beautiful and clean. Water crystal clear.
RumFish grill is fantastic! Easily best meal.
Bitsro was pretty good and a solid staple.

Family_with_children

10/10

Exceptional

13 Apr 2026

Maria

This property has all the amenities we needed to relax as a family! The staff very friendly and responsive. Food excellent at Playa Taco, Pete’s Bistro and Palm Court Italian. Easy check in! Will definitely go back

Family_with_children

8/10

Excellent

09 Apr 2026

Lorie

I got a standard room for four people, and it was really small. No room anywhere to put any suitcases but other than that everything was excellent. Definitely will be going back and getting a bigger room next time.

Family_with_children

8/10

Excellent

07 Apr 2026

Jacqueline

Amenities were great. Room is a little small. Called the desk for a couple of different things and they never brought them up. Cleaning person skipped our room and after they said they were coming back to clean.

Family_with_children

8/10

Excellent

06 Apr 2026

Ben

Nice for our stay. Family oriented. Friendly staff.

Family

4/10

Poor

05 Apr 2026

Vitali B

The property just like any resort has lots of things to do and lots of entertainment, however, the property is outdated. The 2 elevators take forever to arrive (be prepared to wait 5-10 min at a time to get on the elevator). Taking the stairs down is always faster.

The pools and hot tubs have cloudy water with lots of chlorine. Spending any time in the pool is tough due to the strong smell of chlorine.

The rooms are also outdated. Have a super loud HVAC that will not let you sleep at night. The bathroom ceiling tiles rise when the AC unit kicks on, then slam down when the unit turns off. The sliding door to the balcony is hard to open and close due to the rollers not working. Same issue with the closet door. The bathroom has a gym shower and a toilet that barely flushes.

Other amenities on the property are also out of date or are old and dirty. Hammocks are torn, day beds have stained pillows and mattresses, lots of trash around from previous guests.

Family

10/10

Exceptional

05 Apr 2026

Fatos

Great place for a family vacation. Everything from check-in to check-out was great. Shpresa at the fron desk was absolutely wonderful and she made the stay pleasant and hassle free.

10/10

Exceptional

02 Apr 2026

Jennifer

Great place for a family to stay. There were activities for every age. It was fun, clean & relaxing. Just what we needed!

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Matthew

The staff was great and friendly

2/10

Poor

31 Mar 2026

John

I did not stay under this reservation, and have been trying since 3/26 to have this reservation canceled and refunded, due to the fact that a duplicate reservation was inadvertently made. I do not feel I have gotten the proper amount of attention in this matter and it seems to have been bounced around to different individuals who may or may not understand the details.

10/10

Exceptional

29 Mar 2026

Lady

If you’re looking for the perfect mix of relaxation and fun, TradeWinds Island Resorts truly delivers. The beachfront location alone is worth it—soft white sand, breathtaking sunsets, and easy access to the water make every day feel like a dream getaway.

What really sets this resort apart is the atmosphere. It’s incredibly family-friendly with endless activities, from water sports to poolside fun, yet still relaxing enough for adults to unwind. There’s always something to do, but it never feels overwhelming. The staff is welcoming and helpful, adding to the overall positive experience.

The amenities are a huge plus—multiple pools, on-site dining, and plenty of entertainment options right at your fingertips. It’s the kind of place where you can stay on property the entire time and never get bored.

While some areas of the rooms could use a bit of updating, everything was clean and comfortable, and honestly, you’ll spend most of your time enjoying the beach anyway.

Overall, TradeWinds is a great choice for a fun, memorable beach vacation. Whether you’re traveling with family or just looking to relax by the ocean, it’s a place you’ll want to come back to.

Family_with_children

6/10

Pleasant

29 Mar 2026

Diana

This property is extremely deteriorated. The only positive thing about the TradeWinds is the location on the beach. The price we paid for the room quality and cleanliness makes me sick. They scam their ratings by having people leave great reviews for servers/beach attendants to counter the terrible reviews from the actual property. The rooms are disgusting: I mopped the first night because they felt nasty and the cloth I used was black from all the dirt.
Kitchen amenities are lacking(no dishwasher or oven, no paper towels, minimal cooking pans). The water takes minutes to warm, sinks don’t drain, etc.
After checkout, I looked over our bill and we were charged $25/night for a roll-a-way bed. Not a problem if they would have disclosed that to me when I asked for a pack n play. We definitely would have just used one of the other beds in our room that was meant for up to 10 people(we only had 5). The food was overpriced (as expected) but terribly low quality.
Absolutely disappointed with this place and will never be back.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Mitch

Was great

10/10

Exceptional

28 Mar 2026

Annie

very close to beach and plenty to do

Friends_and_family Family

4/10

Poor

27 Mar 2026

Yonny

Not a good stay overall.

The amenities were nice, and access to the beach and pools was convenient and enjoyable. However, the room was in very poor condition. First, check-in was supposed to be at 4:00 PM, but we didn’t receive our room until 5:45 PM. Although they offered us a late check-out, it didn’t make up for the issues we experienced.

The biggest problem was a leak in the bathroom ceiling—it was leaking like a shower. By 8:30 PM, we couldn’t even use the toilet because the water was dripping directly over that area. Maintenance came and fixed it temporarily, but the issue continued. The next morning at 8:30 AM, the leak started again, with water coming down from the ceiling like a shower.

I also want to mention the poor cleanliness in the bathroom. The door was dirty and showed signs of moisture damage.

The staff did try to help and were attentive, but for the price we paid, the solutions provided were not acceptable. Overall, not a good experience.

Family_with_children

4/10

Poor

27 Mar 2026

Brett

Did not have the best experience kept getting locked out of room service was subpar the beach was great though

8/10

Excellent

26 Mar 2026

Christine

For the area, the resort has a lot to do which is great for kids. I think their restaurant selection could be better and I think they definitely need options for brunch choices. I think their rates are a bit high.

Family_with_children

10/10

Exceptional

25 Mar 2026

Vanessa

Perfect location and plenty of activities for both adults and kids

6/10

Pleasant

23 Mar 2026

Russell

Room was terrible! AC did not work, Bathroom door knob was barely hanging on. Toilet was nasty upon check in, checked out the next day and moved to another venue. Completely dissatisified!

Family_with_children

6/10

Pleasant

23 Mar 2026

Gayane

This hotel is not baby/toddler friendly. The management was unsupportive of baby needs. They charge for a pack n play, $25 per night. I had never been asked to pay for a place for my baby to sleep safely. It’s not even for a crib, it’s for a worn out pack n play that you can buy on Amazon brand new for $49. So for a 4 night stay you pay it off fully, twice. That’s not even the main issue. A week before our stay I messaged them asking if it at least comes with a proper mattress and sheet. They confirmed it comes with a mattress but no bedding. They just offer a queen flat sheet for you to figure out how to fold to make it fit the pack n play. Which was fine, I brought one. When we check in and they brought the pack n play, it of course didn’t come with a mattress. So they wanted to charge $25 per night for a big box with no mattress. And they expected a child to sleep in it. Additionally, the room they gave us had no room for the pack n play as it was filled with furniture. The only place we could put it was in front of the bathroom, blocking the bathroom door. We asked if they could take out the tables and the chair at least so we have some room, they claimed that it wasn’t possible. After about an hour of us trying to reason with them, they finally sent someone in to help but he only agreed to take out 2 chairs. Also worth noting the loud live music right under our window that played until 10pm, forcing us to keep our baby up way past his bedtime.

Family_with_children

8/10

Excellent

22 Mar 2026

Matthew

Amenities were awesome. Very nice resort. Rooms were a little outdated but perfect for a family vacation. My only complaint was they tried to charge me 25$ a night x5 nights for a bassinet for my newborn. I went and bought one for 60$. Resort fees and parking really add up- over 400$ for a 5 night stay. Overall I would recommend it, especially if you’re getting a good rate. Restaurants are good but severely overpriced- can walk across the street and each much better and for way less money,

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Joseph

N/a

Family_with_children

6/10

Pleasant

19 Mar 2026

Johanna

The villa was spacious. But its an old property no matter

10/10

Exceptional

19 Mar 2026

Angie

So many activities for all ages and lits of restaurant options right on the property! Great stay!

Friends

10/10

Exceptional

19 Mar 2026

Julie

While the rooms were a little small (2 queen with balcony) they were clean & and the resort had so many amenities that we forgot about the smallish room. We had a resort view but could still see the ocean. We loved that there are so many activities the kids can participate in. We’ll definitely be back!

Family_with_children

10/10

Exceptional

17 Mar 2026

Meredith

There was so much to do! I loved the pool and beach options. Your room comes with beach loungers and umbrellas that are set up for you by fabulous staff! There is a bar called Salty's right off the beach with awesome, fun drinks. There are several restaurants, including a higher end Italian restaurant with live music. There is also a cabana area with acoustic performs, firepits, and super comfy couches. Everything is easy to get to and well-maintained. There is also a lot for kids, including pool games, an arcade, paddle boats, and a giant water slide. Some areas of the property need some love and are under construction.

Friends

10/10

Exceptional

16 Mar 2026

Jeremy

Nice place. Clean and very family friendly

Family_with_children

10/10

Exceptional

16 Mar 2026

Danny

room was great

Partner

8/10

Excellent

15 Mar 2026

Brianne L

Property was great along with the amenities and activities. However, the rooms could use some updating.

4/10

Poor

15 Mar 2026

Cortnei

This property is in serious need of a makeover. Our closet doors didnt work. The soap dispenser fell off the bathroom wall. The curtain for the balcony was stuck closed. We had to fix the curtain so we could fully see outside. And to top it off the elevator call button didnt work on our floor and no one that worked there seemed to care. I would never recommend this resort to anyone when there are.so many ithers to pick from.

Partner

6/10

Pleasant

15 Mar 2026

Leah

Room was in very poor condition. Two burn marks on couch, mildew/mold on lamp shade, heavy dust on air conditioner return vent.

8/10

Excellent

14 Mar 2026

William

Great amenities, property needs major facelift-very warn, great staff w/1 exception-bartender at hotel lobby tall gray hair, acknowledged us 2 times yet continued to talk to only other guest at bar, we walked away, ice machine on our fl was broken, bell hop/beach staff great!

Partner

6/10

Pleasant

13 Mar 2026

Renee

More kid friendly

2/10

Poor

12 Mar 2026

James Terry

I got a bad taste from this trip because I was hit with a $55 per night for amenities and $25 to park a car. After paying this most of the activities we had to pay extra for. It was difficult to get down from the room limited elevators and a long confusing walk to the stairs.

Family_with_children

10/10

Exceptional

11 Mar 2026

Ben

Didn’t have hot water. The staff was very good. The resort was clean and smelt great.

10/10

Exceptional

11 Mar 2026

Jesus M

Great place for family fun. Can’t wait to return!

Family_with_children

8/10

Excellent

10 Mar 2026

Darlene

Very clean, room was adequate but really not worth for what we paid but if you take in the fact we could walk 3 minutes to the private beach; it was worth it.

Partner

10/10

Exceptional

10 Mar 2026

Dale

Great room oberlooking the beach

Partner

8/10

Excellent

09 Mar 2026

Darin

Good for a little family getaway. The hotel is dated. The food was good. The beach was pristine.

Family_with_children

6/10

Pleasant

09 Mar 2026

Patricia

Although the staff was impressive, the premises necessitate significant renovations, including updating the antiquated bathrooms, replacing the torn sofa, and fixing the elevator, which consistently broke down, and the water was out of order for maintenance. Additionally, the ice machine was broken; overall, it was adequate.

8/10

Excellent

09 Mar 2026

Geoffrey

Very kid friendly

Friends

10/10

Exceptional

08 Mar 2026

Michael

2nd year in a row we stayed here for St. Pete Indy Car race. An older property that has done some nice upgrades.
Great variety of restaurants. Breakfast is always great. Super friendly staff. Would recommend for couples or families.

Friends_and_family Friends

2/10

Poor

07 Mar 2026

Karen

Was told all resort fees were included in my package. Got to the hotel and was told they were not included so was charged again. NOT HAPPY

Partner

10/10

Exceptional

05 Mar 2026

Prafull das

Beautiful

Family_with_children

10/10

Exceptional

04 Mar 2026

Milena

The hotel is great. I got upgraded to a water front room which was a fabulous way to celebrate my birthday. Such a sweet surprise for sure. Will definitely be staying again! The front desk service was super friendly and everyone else around the property as well.

Friends

6/10

Pleasant

03 Mar 2026

Tara

Rooms were dated and poor layout. Most elevators were out of service and the paddle boats were also not working.
They had an area to feed the ducks but it was covered in bird poop over everything.
The on site food was sub par for the cost and that is coming from Chicago level pricing.
Fairly nice lobby and hotel bar but other than that it was pretty dingy and a lot of maintenance issues we were told work was being done but only saw them working on thoae issues 2 of the 5 days.
The staff were friendly and accomodating for the most part and the sister resort down the beach was nice with campfire for smores and cool aquarium in the restaurant for the kids.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Charles

Impressive property, great amenities, very helpful staff

Partner

10/10

Exceptional

26 Feb 2026

Sheri

Great resort!

10/10

Exceptional

26 Feb 2026

David

Great time

8/10

Excellent

22 Feb 2026

Ron

Room was nice but small area for coffee and sink

Find it insulting that they charge you $25 to park your own car- not valet. Like u have any other choice if you drove to resort. At the room price and resort fee- parking should be free!!!!!!!

Family

10/10

Exceptional

20 Feb 2026

Amy

Great room. Tons of activities . Friendly staff.

Family

8/10

Excellent

18 Feb 2026

Kimberly

Quick check-in, helpful staff, great beach location. Room clean. But resort overall is dated prob a solid 3 star resort butt i think its supposed to be a 4 star resort..

8/10

Excellent

16 Feb 2026

BETH

Communication when we checked in wasn’t great there was a pipe that broke and we were not supposed to consume any water. We didn’t know this and we’re not informed of this until we had dinner at the hotel. All the other guests seemed to have already known this, and when they checked in were handed bottles of water and informed of the situation, we were not and had consume water from the sink

10/10

Exceptional

16 Feb 2026

Andrew

Daniela and Marianne at the front desk were very kind and courteous when we checked in and bombarded them with questions. Our room was very clean. The amenities of the resort were fantastic.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Margaret

yes

6/10

Pleasant

16 Feb 2026

Nicole

Room was dated. The staff was rude. Won’t be back.

4/10

Poor

15 Feb 2026

Kristine

It’s a bit run down, and overpriced for what it is.

10/10

Exceptional

05 Feb 2026

Scott

Restaurant & bar staff, service staff & Cabana beach service is outstanding !
Beach access is unmatched !
White flour soft sand !
However the Parking lot access to hotel was obstructed by several large service delivery trucks !
This is unacceptable & a very bad look !
This needs to be resolved!
A simple parking lot wall & delivery row parallel to building is the obvious fix.!

Leisure Partner

10/10

Exceptional

04 Feb 2026

Kathryn Mari

Loved our stay. There was construction but didn’t bother us. Kids loved the bingo and the beach slide. We loved having lots of restaurants and cold brew coffee.

10/10

Exceptional

04 Feb 2026

Ted

Room was clean, neat and updated

Leisure Partner

10/10

Exceptional

02 Feb 2026

Becky

Had a great time at the resort! It happened to be record cold temperatures during our stay, but there was still plenty to enjoy. The food especially was very accessible and amazing. We really enjoyed Pilates with Lauren as well! The accommodations were lovely and staff was very responsive to any requests. Would recommend and would stay again!

Leisure Friends

8/10

Excellent

02 Feb 2026

LOUISE M

Food options were great, amenities were plenty and fun, staff was friendly and helpful.
My only issue was when I checked in. I was ignored at the front desk while checking in. She ran through all of the information very quickly, as if on auto pilot. When she was done, I parked where the map said to and noticed that every car had a pass on it. So I rounded back to the desk, with all of my luggage, to inquire and her response was “oops”. For the amount of money I paid to stay there, I would expect a more of a professional atmosphere.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

John Burger

This is a classic older hotel we found it to be clean and well maintained property beautiful plenty of lounging and pools available along with a wonderful beach plenty of activities if you desire or kick back and chill enjoyed a fabulous massage on the beach plenty of great food surrounds you.

8/10

Excellent

26 Jan 2026

James

Staff was very courteous and polite. Every employee we seen said hello and was very accommodating. One thing I did notice in the room was there was not good lighting. they had a lamp in the corner with no outlet.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Judy

Yes

Self

10/10

Exceptional

25 Jan 2026

Christina

Staff was nice especially at the beach. Clean and convenient

10/10

Exceptional

25 Jan 2026

Stuart

Amazing experience

Leisure Partner

4/10

Poor

25 Jan 2026

Amnon

Room was run down and many things were broken or didn’t work. Food options at the resort were limited and not very good

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Kate

The staff and visitors were some of the best people I have ever met. Jonel, Margot, Roman,

10/10

Exceptional

22 Jan 2026

Nutakant

Nice and very convenience location. They offer lots of activities for kids. However, it required to walk to the other building which is a little far when it is cold. Overall is great.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Silvie

Clean most of the staff are nice

Leisure Family

8/10

Excellent

20 Jan 2026

Heidi Lynn

Staff was wonderful, very clean

Leisure Family_with_children

6/10

Pleasant

19 Jan 2026

Everett

Charged for parking

Leisure Friends

10/10

Exceptional

18 Jan 2026

Michelle

Its was a nice visit, small ant problem by sink area. Did call for service not sure if anyone showed up. Great views great bartender Billy!

Leisure

10/10

Exceptional

15 Jan 2026

Jennifer

Tradewinds always a ten out of 10 for us!
See you next year

Family

8/10

Excellent

13 Jan 2026

Susan

We had a nice stay! The room was cleaned daily however, supplies other than towels were never refilled (no coffee supplies or hand towels for the kitchenette area).

The staff was very nice, helpful!

The resort, in general, is beautiful! Unfortunately, there were many renovations going on that seemed distracting but overall was very clean!

Leisure Family_with_children

2/10

Poor

09 Jan 2026

Aaron

A key was issued to an individual without authorization, ID check, etc. Blood on sheets, lint painted over in bathrooms, filled vents in bathroom, phone in room didn't work, ants were covering the ordering area by the barista in the resort- when I commented regarding it, she pointed to the spilled syrup informed me there was sugar and killed an ant with a napkin from a stack of napkins that had ants crawling in them. When going to the front desk to address bedding concerns the first time, the house keeping supervisor, Suzanne informed me that it was probably me because “I let me kids live out the bed” as she glance at a snack still in the bag that had bed sat down by my 4 year old after being told not to. I returned from the beach, beds made with dirty bedding, went to the front desk as the phone didn't work and again addressed the bedding- was told I'd been refund resort fees of $350 per the issuing of a room key to an unauthorized individual so room keeping would there in a couple hours, maintenance was working on the phones and I could call the front with my cell phone. I informed them I didn't ask for money back, just a clean, safe place to stay.. This was after she addressed me by the wrong guests name and room number and I had to correct her. There was plywood boards with nails and no indication of them being around corners in play areas that kids almost ran into numerous times. It was a mess- I shouldve been happy though, I was refunded $350 but bought my own bedding.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Richard

This was an amazing place to enjoy our christmas. I was sceptical at first as we try to be careful with our money and not over spend for things. This place was a bit pricey for a stay as a single parent, which I think could be worked on, however over all, the people that work here where nice, most of the guests were too, the beach was clean, the tropical drinks where amazing, and you can walk from a hotel bar to the next fairly quickly.

I didn't realize the kitchens where furnished with things to make meals, so we tried to go get meals which was a challenge. no continental breakfast, or really any resturant breakfast options from the hotel.

We fed the ducks at 10:30 am, and that was a great way to start the morning. the pools where warm, and the experiance was amazing.

And the water of the ocean was pretty, and drinking a tropical drink on the white sandy beach under an umbrella, on Christmas morning, a day after my birthday, in my Mcdonalds Grinch socks was the best. Oh and the Sunsets where great! A++

Leisure Family

10/10

Exceptional

05 Jan 2026

Tammi

The hotel was clean and has a lot of entertainment!! The staff was amazing! Cortez, Dylan, Rachel, Joshua and Patrick were attentive and fun!

Leisure

10/10

Exceptional

05 Jan 2026

Jerry

Excellent resort with friendly staff. Fun atmosphere at the pool. Music by the pool is quite loud.

10/10

Exceptional

05 Jan 2026

William

Clean room , great location. We have stayed at this location several times and have always enjoyed this and the sister property Rumfish. The only problem we had this visit was some construction noise (replacing room doors) but staff including Bill from Maintenance were very understanding and took care of the issue for us. Will definitely return.

Leisure Partner