Name: Van der Valk Hotel Verviers
Address: Rue De La Station 4, Verviers, 4800, BE

2/10

Poor

30 Jul 2026

Sandile

Disgusting, overpriced, and terrible service. Avoid at all costs.

We paid an astronomical €4,000 (€1,000 per night) for a four-night stay, but the experience was not even worth €50.
On arrival, our bed linen and pillows smelled foul. Due to chaotic, endless queues at reception the next morning, we could not report it until the evening. The receptionist was defensive, dismissive, and initially claimed nothing could be done because housekeeping had left.
While two reception staff eventually changed the sheets, they had no clean pillows. The stench was so deeply embedded in the mattress headboard that removing the pillows did not help. We spent our entire stay sleeping in filth.
Upon checkout, the manager promised his supervisor would email us with a resolution. It has been two weeks, and we have received absolute silence. Do not stay here, especially during peak seasons like the F1. The management simply does not care

10/10

Exceptional

03 Jun 2026

Hattie

The breakfast was great

Partner

8/10

Excellent

11 Nov 2025

Dean

Staff

Business

10/10

Exceptional

06 Nov 2025

Binbin

Everything about the hotel was very high quality, enjoyed my stay there and the breakfast was superb! Would definitely stay there again, perhaps also take the kids along as the duplex rooms are very cosy yet playful, children would love it!

Leisure Family

10/10

Exceptional

03 Nov 2025

Mark

Great

Leisure Self

10/10

Exceptional

12 Oct 2025

heather

Was very nice and clean! Across the street was coffee beanz and it was fabulous and had very reasonable prices and delicious desserts and coffee.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Neil

Was woken up at 5am by a boy racer in the adjoining car park doing doughnuts for 15mins. The room was large but very poorly designed. We arrived on a Friday evening and the outside dining was excellent with music and a great vibe. The surrounding area lacked charm but we managed to find a nice coffee shop and a chocolate museum. Hotel had a swimming pool which I wished I had used but was not well advertised. Overall, I would recommend the hotel.

Leisure Partner

6/10

Pleasant

09 Sep 2025

Joanne

This hotel served as a transit stop whilst on a road trip.
We did not appreciate how far out of town it was when we booked. Thankfully they had their outside dining option available.
Our room was at the front and therefore noisy due to the restaurant/bar being below us. We also experienced “boy racers” at about 3am doing donuts in the retail car park across the road.
We had not picked up that there was no air con at the hotel at the time of booking. It was uncomfortable but not unbearable.

Leisure Partner

8/10

Excellent

15 Jun 2025

Xavier

This a very nice property located on the doorstep of Belgian hilly East. Staff were friendly and helpful. The room was spacious and the bedding was perfect.

Leisure Partner

10/10

Exceptional

25 May 2025

Tammy

I stayed here when I was in Belgium in business. The hotel is lovely and spacious as was the room. The service was excellent and the food was very good too.
Lovely music playing in the evenings and large windows I can leave open while I enjoy the music and vibes.

Business Self

4/10

Poor

16 Jan 2025

Verified traveler

Rude staff

My room had a sheer drop down some steps right from the front door and there is no electric in the room until you put slot your key in, and i dropped down those stairs and could have hurt myself. when I reported it to reception the lady found it somehow amusing. later my colleague and i were both separately berated by a member of staff about a booking not honored... we had no idea what he was talking about and it had nothing to do with us. The bed itself is perched on top of ridiculously steep stair case... crazy place. Won't return , rude staff.

Business

10/10

Exceptional

08 Nov 2024

Wendy

Safe parking, great service and very clean hotel. Diners are excellent at the restaurant!

Business Friends

10/10

Exceptional

23 Oct 2024

Wendy

Greatest dinner as usual, car parked safely and next to Circuit Spa. Rooms tidy and clean, best in the area!

Business_and_leisure Family

10/10

Exceptional

22 Oct 2024

Cian

Great place, super breakfast

Great hotel with excellent facilities. Breakfast was fantastic and restaurant very lovely. Great spot for business travel.

Business

6/10

Pleasant

23 Aug 2024

Charles

The room was nice, but it did not have air conditioning just “air”

Leisure Partner

10/10

Exceptional

18 Aug 2024

Roman

The toucan talks

Great staff nice room as before love staying here every year

Partner

6/10

Pleasant

16 Jul 2024

Johanna

This is a big hotel and very busy. Hotel staff were very friendly, but at times very busy and waiting time (for lunch or dinner) could be annoying. Breakfast had a good variety, but a lot was missing because it was so busy. The town was not very nice and dining out you have to make sure you book for any nice restaurant.

Leisure Friends

10/10

Exceptional

03 Jul 2024

Wendy

Safe parking at the hotel (for circuit Spa guests a huge plus when traveling in own sportscar). Always great food, bar and breakfast options. Pool and fitness score is high and staff very friendly. A comfort room in duplex style provide more space and happiness :) See you soon again!

Business Family

10/10

Exceptional

07 Apr 2024

Carol-Ann

Great overnight stay!

We were going to a concert in Verviers and this was the perfect place to spend a comfortable night.

Friends_and_family Friends

6/10

Pleasant

26 Nov 2023

Martin

Defect shower and water not very hot.

Leisure Partner

10/10

Exceptional

22 Oct 2023

Kristina

Nice rooms and bathrooms along with complimentary bottle of water and small wines. Staff at checkin was friendly and helpful!

Leisure Family_with_children

8/10

Excellent

24 Jul 2023

Mary Jo

Very unique and funky. Staff were really nice. Room was realky clean and comfortable. I wish they did not allow smokers to stand right outside the entrance door, but that seems to be the norm throughout my trip in Europe.

Leisure

10/10

Exceptional

17 Jul 2023

Verified traveler

Very pleasant stay.

I was away on business and had a very late check-in. The staff were very friendly regarding what time of day or night it was.
Great car park, hotel was always very clean.
It was a very pleasant stay.

Business

10/10

Exceptional

22 Oct 2022

Verified traveler

Great stay!

The a/c was broken, but the temps were great with the windows open. Our room was clean and the breakfast was a terrific European style. Staff was super friendly. It was a great stay.

Partner

10/10

Exceptional

12 Sep 2022

Verified traveler

I arrived late on the first night and the staff were very friendly and helpful.

The car park can be busy late in the evening due to people visiting the restaurant, but there is more than enough spaces.

I would highly recommend.

Business

10/10

Exceptional

07 Jul 2022

Peter

Great stopover

Great hotel, Lively bar and great service. Breakfast was super and having Tesla superchargers on the car park gave a perfect start to the next morning of Travel

Business

10/10

Exceptional

31 May 2022

Mary Sue

The staff was extremely nice, the location is beautiful and lively enough where it is not too noisy nor dead, and the service was on top of the cleanliness!

Business_and_leisure Friends

8/10

Excellent

17 Feb 2022

Daniel

Very nice hotel.

The hotel was very nice. It is well located. The staff is very friendly and helpful. We stayed in two different type of rooms. The first (cheapest) was larger than the second for the dining and office space. The bed is upstairs and give a cozy atmosphere. The bathroom is a bit smaller, the shower is in the tub. The second room (middle price) has less space for the office but the bathroom has a hot-tub and a separate shower. The only bad point is that there was a lot of noise until late in the night from a large dance area in the parking lot. It draws a rough crowd from the community. It is located in a temporary structure, but people come in the hallways drunk.

Business Family

8/10

Excellent

07 Feb 2022

Quinton

Great spot

Very nice stay, good location with easy food and drink options. Very nice and accommodating staff.

Business

10/10

Exceptional

02 May 2021

Jean

Flawless

Perfect flawless

Business

10/10

Exceptional

28 Sep 2020

Bonnie

Surprise, The Bed is Upstairs

Very unique room with the bed up in the loft. The room was extremely spacious, clean, and filled with amenities (safe; frig with soda, beer and water; toiletries; tub; towel warmer; room service; luggage trolley). The staff was extremely helpful and friendly, especially in the restaurant. Outdoor parking was free and accommodated our large SUV. Location is convenient also- walking distance to a strip mall and a chocolate museum, the Val Dieu Abbey and brasserie are a short drive away. Some areas of improvement: the room wifi was extremely weak or non-existent; with the bed upstairs and heat rising, the bedroom was a little uncomfortably warm even in late September, and the automatic window and shutter would not remain open; over all the bed was a little too soft. Also, it was a little noisy from the street noise. It would be nice to have a tv downstairs to watch the news while eating breakfast or just to watch without being in bed. Also, it would give the person sleeping downstairs something to watch. Please add a toilet brush and garbage can to the toilet; having a separate toilet room was nice though. The tub stopper did not keep the water from draining while taking a bath, so that may need to be checked. Also, we had to reset our door key twice during the weekend stay. Overall, though, really liked the room set-up and enjoyed our stay. May return for New Year's Eve.

Partner

8/10

Excellent

17 Sep 2020

maria carolina

Worst mattress i ever had

Nice hotel but front desk staff is not pleasant and not willing to help.
The bed mattress is the worst i ever saw too soft and not stable, you have always the impression you are falling from bed.
But except that it s a nice hotel very well maintained.

Business

10/10

Exceptional

01 May 2020

Daniel

Perfect quiet location

Great peaceful location and leisure facilities. Large comfortable rooms, as well as pleasant bar and restaurant with outdoor area.

Business

8/10

Excellent

13 Feb 2020

ati

mooi en schoon hotel, op redelijke loopafstand van het centrum.

Leisure Partner

10/10

Exceptional

02 Feb 2020

Alexandre

Will definitely come back

Very good stay
Easy parking, nice restaurant in the evening and fantastic breakfast
Everything OK in the room

Business

10/10

Exceptional

28 Nov 2019

dermot

Excellent hotel, modern, lively with an excellent restaurant. Very lively at lunchtime and for evening dinner which is a good indication of the quality of food and service.

Business

10/10

Exceptional

12 Sep 2019

Verified traveler

Great rooms with loft...great morning buffet...nothing bad...

Leisure Friends

8/10

Excellent

19 Aug 2019

Shauna

Excellent facility, however pool was filthy. Concierge was very helpful calling us a cab and communicating with driver in French. Air-conditioning was lovely, as well as the energy-efficient lighting. Highly recommended as best place to stay in Verviers!

Friends_and_family Family

10/10

Exceptional

05 Apr 2019

Verified traveler

We arrived at 2 o'clock in the morning and were checked in straight away. The hotel seemed to provide everything we wanted.

Friends_and_family Partner

8/10

Excellent

26 Mar 2019

Garry

Long weekend break to Europe

This is the second time I've stayed at this hotel, it's in the ideal location for both the local town and going further afield. Such as visiting Germany or Luxembourg, which we did on this trip.
The staff are friendly enough and the atmosphere is great in the evenings as the hotel seems to be the focal point for those going out for a few drinks and food.

Partner

8/10

Excellent

28 Dec 2018

Verified traveler

Two floor room

The two floor room was very hot and it was hard to sleep.

8/10

Excellent

04 Dec 2018

Verified traveler

Stay 2018

We like the hotel and this was the 2nd year running we came. This year we did come back as liked it so much last year. The only REALLY negative thing about this hotel is the parking. For that only we might consider not coming back. You cannot expect from paying guests that due to the Winter Wonderland gazebo that you have to park in the far and beyond as the party people park on site. I was stunned by the receptionist that I had to find a place somewhere in the near by area. That was very bad service. Hotel clean. Food lovely. Strange that via Bookings.com we didn't exist on the v.d Valk booking list. We had our print out as proof and eventually yes they found us. Then the next morning for breakfast...not on list. But then they found us. Mixed feeling this time round. The lighting downstairs is not good. Might be for the romantic people but you cannot even read a magazine. The blind on window upstairs has so much noise when open and close.....you wake up the whole world.

Partner

8/10

Excellent

10 Nov 2018

Verified traveler

A bit yoo expensive compared to what you get.

Got a strange 2-floor suite, that was very little practical. But spacious and comfortable.
Breakfast could have been more fresh.

8/10

Excellent

18 Sep 2018

Martin

Nice Hotel easy access to Spa race track.

The hotel was really nice. Some of the staff we found were rude, when asked if they spoke English 3 different members of staff just said \"NO\" and walked away.
We were shocked by the music choice in the bar area on Sunday night coming out of the fantastic Bose sound system. We didn't expect to be listening to gangster rap music, we were more surprised by one of the waiters who told us he could speak English, he knew the words to \"Come On\" by Notorius B.I.G. Feat. Sadat X and \"Dem Jeans\" by Chingy Feat.Jermaine Dupri. If you check out the lyrics to \"Come On\" you'll understand why my wife and I were so shocked.
I found out who these \"artists\" are by using the Shazam app on my phone.

10/10

Exceptional

22 Aug 2018

Alan

Always a good hotel stay

Always a good stay

10/10

Exceptional

03 Mar 2018

Graham

Repeat visit.

Good location if you just need a stay over.

8/10

Excellent

28 Jan 2018

Sally

Busy hotel

First impression was not positive. We had to walk through a gauntlet of smokers standing right outside the doors (every day every night) only to find the rooms we reserved were not available. The desk man found us an adequate solution in a junior suite which met our needs but not our expectations. The rooms were clean and the location was good. It was a busy place hosting a conference and a winter terrace bar in the evenings so we could not get close to the dining options available. Overall it is a nice place to stay but I wish they would do something about the wall of smoke at the entrance.

10/10

Exceptional

11 Nov 2017

Nicole

Comfortable hotel in a rundown town.

It is a lovely hotel well situated near the station with great restaurant. A pleasure to stay there.

10/10

Exceptional

02 Jul 2017

Verified traveler

Beautiful hotel Verviers

What a beautiful surprise this hotel was. We were on a long journey across Europe and needed a bed for the night. We did not expect to find such a clean and beautifully refurbished Hotel. The room was big, well furnished and with an outstanding bathroom. The selection at breakfast was amazing and set us up for a days travelling.
I would happily recommend this hotel and will certainly return, on my next journey across Europe.

10/10

Exceptional

01 Apr 2017

pete

Top notch hotel

Great hotel, great facilities, clean and modern. Good staff. Highly recommended.

10/10

Exceptional

13 Nov 2016

Roumen

nice hotel

very friendly staff, clean and comfortable room, excellent sauna, steam room, and fitness, very good restaurant with large choice of dishes and wines.

Partner

10/10

Exceptional

20 Sep 2016

Julie

Lovely hotel with good sized rooms & facilities

Lovely 4 night stay, room 109 is lovely although beds too soft for our liking. Stayed here last year too. Restaurant, bar & cocktail bar have a great welcoming atmosphere and are very pleasant to eat or drink in.

Partner

10/10

Exceptional

18 Sep 2016

emrys

Breakfast was excellent, plenty of variety.

The hotel was excellent value for money. Staff very helpful and attentive. Would stay there again without hesitation.

Partner

10/10

Exceptional

06 Sep 2016

Saheed

Great stay

Great, smooth check in. And check out. Gym and pool facilities great

10/10

Exceptional

27 Jul 2016

Veronica

Huge but comfortable hotel

We spent one night here on the way home. It is a huge hotel with 100 rooms. A palatial building but quite a modern build. Our room - no. 101 - was spacious with a high ceiling and a jacuzzi! The bed was giant sized and quite soft and so comfortable. We could sleep in as breakfast was served until 11.00. Then it was a bit like \"into the fray\". The two small coffee machines had broken down so had to be fixed first. Bread had run out, no scrambled eggs either. So patience was required. But in spite of this, the breakfast was not bad at all once we got everything we needed. I think I'd book here again just for the comfortable bed.

8/10

Excellent

17 Apr 2016

Verified traveler

Super hotel

The room and it's facilities were first rate, could not be faulted. Meals a bit pricey but there is an Aldi down the road for cheap skates like us. The town is a dump.

Partner

6/10

Pleasant

16 Mar 2016

Marc

Not a pleasant experience

- Personal at reception was not friendly. You don't feel welcome
- Restaurant isn't good value for money
- Keys door did not work properly. I had to go back twice to the reception in order to finally enter into my room

10/10

Exceptional

27 Feb 2016

Maureen

Happened to be there the night if an annual wine tasting event. I didn't even need to leave the hotel! Loved it!

10/10

Exceptional

21 Feb 2016

Roberto

Nice Hotel

Nice hotel. I had to go to work early and while I was waiting for the cab the front desk stuff opened the cafeteria for me, prepared me nice coffee with some cookies.

10/10

Exceptional

29 Sep 2015

luis

Perfect hotel

Such a nice place to stay. Everyone answer you qmiling, that really appreciated

8/10

Excellent

26 May 2015

Verified traveler

Stopover

Used the hotel as a stopover for two nights en route from UK to Germany.
Very pleased with the level of comfort and service provided.
Meals were very good value and of high quality.

10/10

Exceptional

18 Feb 2015

Jon

Awesome! can't wait to go back

Great! I stayed two nights in a deluxe room so two stories!! Great going up some stairs to a gallery bedroom.
Premium everything including hot chocolate!
FREE mini bar. Superb service ( thanks to the man at the front desk in the mornings ). He was going to wait for my snowboard for me.
Breakfast is very expensive but worth it.
Go on the right days and value for money doesn't even begin to describe it.
Great!!

8/10

Excellent

11 Feb 2015

Robert

good choice for an overnight stop

Good value hotel which was completely refurbished five years ago. Rooms are quite small but bathrooms are large with bath and separate large shower.

Good food at the bistro or the restaurant. Lots of on site free parking.

Partner

6/10

Pleasant

04 Feb 2015

Verified traveler

Great hotel; Neighborhood, not so much.

The hotel was fantastic, and the price was very inexpensive for the quality of the hotel. The problem is that the the neighborhood is not the best; one may want to read the news about the January anti-terrorist raid in this town. The staff was not very helpful, I think the gentleman on the Front desk in the evening was new.

Partner

10/10

Exceptional

08 Dec 2014

Patricia

Gem of a hotel

Came here on a business trip with 2 colleagues. We initially thought we were in the wrong place as we had got ourselves such a good bargain on Hotels.com. Open plan lounge downstairs very comfortable and great choice of drinks at the bar. Bar menu very varied and of a high standard. Service was excellent too. Tasteful room with huge spotless bathroom with both walk in shower and bath. Only downside was carpet in bedroom smelt a bit of shake n' vac

10/10

Exceptional

05 Dec 2014

Julian

Hidden gem

Just a gorgeous hotel, lovely environment, amazing food and all at a great price

10/10

Exceptional

07 Aug 2014

VW owner

All round excellent

Very good no complaints although finding the place even with satnav was a pain

8/10

Excellent

23 Apr 2014

Ludo

Great room and comfy beds

I stayed in this hotel a couple of times already and it is always a pleasure to comeback.The rooms are great and the bed very comfortable.

Partner

8/10

Excellent

27 Mar 2014

Andy

Good hotel

Nice hotel with a good restaurant on-site. I was there on a business trip so I can say much about area attractions.

8/10

Excellent

03 Feb 2014

Ed

Second Stay

This was our second stay at this property. While the hotel is very nice, the area is somewhat industrial with a nearby strip mall. This is not unexpected since the hotel was warehouse for a train station. The restaurant on the property is very nice with a somewhat limited menu if you plan to stay for an extended period. The room I had this stay was on the top floor but the bed, TV, and phone was up a set of stairs in a loft. This made simple things like answering the phone while working at the table/desk far from easy or convenient. The other room I have occupied on a prior trip had a large circular bath with an very short shower hose which was also very inconvenient. None of these things is more than a nuisance, but I would suggest care in selecting a room. I likely will stay there again -- I just will ask about the layout at check in.

10/10

Exceptional

08 Jul 2026

Per

We only stayed one night on our way to the Champagne region but the breakfast selection and quality I wished I had stayed one more night.

Partner

10/10

Exceptional

15 May 2026

Brian

Alt var super godt 👍 morgenmad var specielt lækker - mums 😋

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

marcel

jammer dat de wellness buiten gebruik was. moesten we zelf achter komen.
werd ons niet verteld bij het inchecken.

6/10

Pleasant

05 Apr 2026

Dennis

Venlig personale i receptionen og delvist i restauranten.
Bookede hotellet for at nyde et par dage med Spa. Men det hele var under ombygning, så intet spa og masser af larm fra maskiner.
Skuffende.

Self

4/10

Poor

21 Feb 2026

Mark

Voor €319,30 voor 2 nachten verwacht je kwaliteit en service die passen bij Van der Valk. Helaas was ons verblijf allesbehalve wat je van deze keten mag verwachten.

De eerste kamer had geen werkende internetverbinding op de tv en de kraan gaf enkel lauw tot koud water. Na melding kregen we een andere kamer, maar daar hing de douchekop scheef en zodra je deze recht wilde zetten begon hij te lekken. Het is teleurstellend dat zulke basiszaken niet vooraf worden gecontroleerd.

Bij de bar beneden hebben we ruim 10 minuten gewacht zonder dat iemand ons aansprak, terwijl personeel zichtbaar stond te praten en op de telefoon bezig was. Toen mijn partner uiteindelijk zelf vroeg om 2 baco en 2 shotjes, kregen we dubbele drankjes. Toen zij dit netjes aangaf, reageerde de medewerker zichtbaar geïrriteerd en zuchtend.

Vervolgens sprak hij op korte afstand in het Frans met een collega over ons, waarbij werd gezegd dat wij “dom” waren en niet duidelijk konden bestellen. Toen ik hem hierop aansprak, reageerde hij ontwijkend en provocerend. Dit vonden wij zeer onprofessioneel en respectloos.

Na ons verblijf hebben wij reviews op Trustpilot bekeken en zagen wij meerdere soortgelijke klachten over de staat van de kamers. Daarbij sluiten wij ons helaas volledig aan. Voor deze prijs verwachten wij aanzienlijk betere kwaliteit en service.

Partner

6/10

Pleasant

11 Feb 2026

bart

Zakelijk verblijf. Had er meer van verwacht. Kamer was niet helemaal netjes, er lagen nog etensresten in de vuilnisbak. Koffie was ook niet aangevuld. De fitness en welness waren niet open door werken. Was handig geweest om dit op voorhand te weten. Had erop gerekend om even te ontspannen na een drukke werkdag.
Het restaurant was prima! Het eten was heel lekker maar het moest allemaal heel snel gaan. Toch jammer!

Business

10/10

Exceptional

05 Jan 2026

patrick

.

Business

8/10

Excellent

26 Dec 2025

paul

chambre OK au 3eme étage, tout équipements, calme.

Self

8/10

Excellent

18 Dec 2025

Danny

Room was ok!

Business

10/10

Exceptional

14 Dec 2025

Richard

Was perfect

Leisure Partner

10/10

Exceptional

08 Dec 2025

Jo Ann

C’était super

Leisure Partner

10/10

Exceptional

02 Nov 2025

Sebastien

/

6/10

Pleasant

01 Nov 2025

Geert

mooie kamer; prima ontbijt
maar slecht geslapen omwille van een feestje dat georganiseerd werd door het hotel zelf, waar we niet hoogte van gesteld werden. Bovendien werd ons niet voorgesteld om een kamer te nemen die verder afgelegen was van het feestje!

Partner

8/10

Excellent

05 Oct 2025

Pernilla

Okay. Logistics not on top on a Saturday night.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Christophe

Plus de propreté autour la piscine

8/10

Excellent

16 Sep 2025

Jolanda

Net hotel, goede parkeergelegenheid inclusief elektrische laadmogelijkheid. In de directe omgeving niets. Bed beetje smal.

Bij Coffe en Beanz kun je voor een leuke prijs een lekker ontbijtje hebben, een aanrader.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Michael

Sehr großer Parkplatz, tolles Frühstück und freundliches Personal.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Alexandre

Super séjour on a manqué de rien personnel super agréable

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Verified traveler

Bien pour un stop avant d'aller au circuit de SPA

Pratique pour une sortie circuit SPA, piscine à mon sens inutilisable.

Partner

10/10

Exceptional

14 Jul 2025

Verified traveler

Flot og hyggeligt hotel

Virkelig dejligt og flot hotel. Lækker pool, lækker morgenmad og virkelig hyggelig restaurant og udeområde. Meget komfortabel seng og pænt værelse.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Cees

kamer was een beetje gehorig en de airco kon iets koeler maar het terras en eten maakt alles goed en het bed sliep heerlijk. Daarnaast had de badkamer een goede regendouchekop. Van het wellness gedeelte heb ik helaas geen gebruik gemaakt

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

mikael

Très bon hôtel

Business

4/10

Poor

23 Jun 2025

Verified traveler

Mauvaise aventure...

Arrivés 1h30 après le début du check-in, notre chambre n'était pas prête. La réceptionniste, très gentille, nous a alors offert les boissons d'arrivée en attendant notre chambre. Personne ne venant prendre notre commande sur la terrasse, nous avons dû aller au bar pour commander.
Arrivés dans la chambre, nous avons constaté une chaleur terrible, malgré la climatisation installée. Il faisait 34 degrés dehors... Nous n'apprendrons qu'au check-out que la climatisation est en travaux... Nous avons donc dû dormir les fenêtres ouvertes, avons dû appeler à 23h30 poir que la musique extérieure soit baissée...
De plus. les matelas sont excessivement mous...

Rien à dire sur le personnel adorable!

Ce séjour qui dévait être reposant a été tout le contraire et nous rentrons donc fatigués et en ayant mal au dos...

Partner

10/10

Exceptional

27 Apr 2025

Jyri

Clean and quiet hotel, ideal for a short stay

To me, Verviers as a town has not much to offer but this hotel is very good and has an excellent brasserie. If one wants to dine elsewhere, the town centre is a 15 min walk away.

Self

8/10

Excellent

30 Dec 2024

Nico

Schönes Hotel. Kommunikation in Englisch im Service-Bereich teilweise eingeschränkt

Leisure Partner

10/10

Exceptional

01 Nov 2024

Seungmin

Highly recommended

The most decent and worth the penny hotel in Verviers.
Highly recommended.

Business

8/10

Excellent

11 Oct 2024

Jyri

Ideal hotel for a short stay

Good hotel with friendly staff, clean and well renovated. It is 10 mins by foot from the town centre but I decided to dine at the hotel brasserie and was very satisfied.

Self

10/10

Exceptional

30 Aug 2024

Kristofer

AC not working properly but everything else was good. 👏

Friends_and_family Friends

10/10

Exceptional

13 Aug 2024

Laurent

Un confort fabuleux

Court séjour d'une nuit, hôtel très agréable.
L'accès au spa est un gros plus, dommage que la piscine ait été trop froide.
Petit bémol pour la brasserie, un peu chère, et le serveur à qui j'ai eu affaire n'était pas des plus efficaces

Business

6/10

Pleasant

11 Aug 2024

mario

Redelijk hotel, als het niet te duur is

Een kamer aan de straatkant gaf lawaai met de raam open. De wifi was zo zwak van signaal dat hij niet werkte. Van de 4 Nederlandstalige kanalen werkte enkel vtm. Kamer was niet verkeerd. Bad met regendouche in. Koelkastje. Airco werkte, maar niet super. Zwembad zag er goed uit

Partner