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Grand Hotel Italia

Cluj Napoca · Romania

Street Vasile Conta, 2View location

9.2/10Excellent243 Reviews
Cleanliness9.6/109.6
Service9.0/109.0
Comfort9.4/109.4
Condition9.2/109.2
Location8.8/108.8
Neighborhood8.0/108.0
Amenities9.0/109.0
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  • Business hotels
  • Hotels with charm
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Hotel Italia

Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a ballroom.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Make yourself at home in one of the 187 air-conditioned rooms featuring minibars and LCD televisions.

Read more about this hotelShow less

When you stay at Grand Hotel Italia in Cluj-Napoca, you'll be near the airport, within a 5-minute drive of National Theatre and Palace of Justice. This luxury hotel is 1.6 mi (2.5 km) from Tailors' Bastion and 1.6 mi (2.5 km) from Saint George Statue.

Make yourself at home in one of the 187 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers.

Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 2:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 3 Pet max weight (per pet) in lb is 7 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 3 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately RON 75 for adults and RON 75 for children
    • Airport shuttle fee: RON 83.70 (one-way)
    • Airport shuttle fee per child: RON 83.70
    • Self parking fee: RON 10 per day
    • Pet fee: RON 40 per pet, per night
    • Service animals are exempt from fees
    • Crib (infant bed) fee: RON 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Italian

    Romanian

Nearby attractions

Tailors' Bastion 2.5 km / 1.5 mi
Teleki Palace 2.6 km / 1.6 mi
Saint George Statue 2.6 km / 1.6 mi
Hungarian Reformed Church 2.6 km / 1.6 mi
National Theatre 2.6 km / 1.6 mi
Botanical Garden 2.6 km / 1.6 mi
The Oncology Institute \"Prof. Dr. Ion Chiricuta\" Cluj-Napoca 2.6 km / 1.6 mi
Centrul Medico-Chirurgical Interservisan 2.6 km / 1.6 mi
Palace of Justice 2.7 km / 1.7 mi
Avram Iancu Square 2.8 km / 1.8 mi
Sebestyen Palace 2.9 km / 1.8 mi
Babes-Bolyai University 2.9 km / 1.8 mi
Dormition of the Theotokos Cathedral 2.9 km / 1.8 mi
Ethnographic Museum of Transylvania 3.1 km / 1.9 mi
Statue of Matthias Corvinus 3.2 km / 2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 187
  • Number of floors (main building): 7
  • Junior suites: 3
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Wheelchair-accessible
Show 40 more facilities & services
  • Car parkExtra charge
  • Electric vehicle charging station
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hire
  • Secure parking
  • Airport Shuttle
  • Room service
  • Laundry service
  • Multilingual staff
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Electric kettle
  • Café
  • Bar
  • Restaurant
  • Banquet hall
  • Conference room
  • Meeting room
  • Photocopier
  • Business centre
  • Outdoor freshwater pool
  • Sun loungers
  • Sauna
  • Steam bath
  • Massage
  • Spa treatments
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Grand Hotel Italia

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Grand Hotel Italia

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Grand Hotel Italia

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Grand Hotel Italia

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 30 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable1 photo

    Grand Hotel Italia

    DOUBLE DELUXE

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Safe
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Individually adjustable air conditioning
    • Central heating
    • Individually adjustable heating
    • Balcony
    • Wake-up service
    • 220V power supply
    • Hydro-massage bath
    • Toiletries
    • Bathrobes
    • Slippers
    • Satellite TV
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Grand Hotel Italia

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Grand Hotel Italia

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Grand Hotel Italia

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARD • 1 Bedroom • 30 m²DUS.ST
    DOUBLE SINGLE USE STANDARDPhoto unavailable2 photos

    Grand Hotel Italia

    DOUBLE SINGLE USE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Room amenities

    • Satellite TV
    • Bathroom
    • Shower
    • Bathtub
    • Minibar
    • Housekeeping
    • Slippers
    • Cable TV
    • Hairdryer
    • Individually adjustable air conditioning
    • Central heating
    • Individually adjustable heating
    • Safe
    • Wake-up service
    • 220V power supply
    • Hydro-massage bath
    • Extra beds on demand
    • Toiletries
    • Bathrobes
    • Direct dial telephone
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE KING BEDSINGLE • DELUXE KING BEDSGL.DX-KG

    Photos are not available for this room type.

    Grand Hotel Italia

    SINGLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Grand Hotel Italia

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 30 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable1 photo

    Grand Hotel Italia

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Hairdryer
    • Satellite TV
    • Bathroom
    • Shower
    • Bathtub
    • Safe
    • Wake-up service
    • 220V power supply
    • Hydro-massage bath
    • Extra beds on demand
    • Slippers
    • Housekeeping
    • Minibar
    • Individually adjustable air conditioning
    • Central heating
    • Individually adjustable heating
    • Toiletries
    • Bathrobes
    • TV
    • Direct dial telephone

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE DELUXEDOUBLE SINGLE USE • DELUXE • 1 Bedroom • 30 m²DUS.DX
    DOUBLE SINGLE USE DELUXEPhoto unavailable1 photo

    Grand Hotel Italia

    DOUBLE SINGLE USE DELUXE

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DX

    Room amenities

    • Satellite TV
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Individually adjustable air conditioning
    • Central heating
    • Individually adjustable heating
    • Safe
    • Balcony
    • Wake-up service
    • 220V power supply
    • Hydro-massage bath
    • Extra beds on demand
    • Toiletries
    • Bathrobes
    • Slippers
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Hotel Italia

9.2
Excellent
243 Reviews
Cleanliness
9.6 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.2 /10
Location
8.8 /10
Neighborhood
8.0 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
09 Jul 2026
Ken
An exceptional hotel with surprising charm and elegance.
Partner
10/10
Exceptional
22 Jun 2026
Mael
Great breakfast and Spa, plus the gym is truly high level…

I lovely place to stay and base yourself in Cluj-Napoca. Highly recommend
Business
10/10
Exceptional
02 Jun 2026
Cornel
Very beautiful and clean the room. The staff very friendly and welcoming. Breakfast fresh and delicious, good variety.
10/10
Exceptional
25 May 2026
Elizabeth Esther Carpio De
The check in was easy and fast. The room had a lot of amenities, was very clean, spacious and had a beautiful view. The spa was very nice. The breakfast buffet was extensive and really good. The staff were very helpful, nice and friendly. My husband and I had a wonderful time at this hotel. Thank you for everything!
Partner
10/10
Exceptional
22 May 2026
necati
Wonderful hotel. Everything was great. I enjoyed it very much. This was my second time at this hotel, and I will stay again next time at the Grand Hotel Italia
Self
10/10
Exceptional
19 May 2026
Merih
Everything was wonderful
Self
8/10
Excellent
15 May 2026
Narcis
Clean room, nice stuff, breakfast ok
Self
10/10
Exceptional
19 Mar 2026
necati
Excellent hotel, everything was very good. Clean room, delicious open buffet breakfast. Very helpful front desk staff. I enjoyed it very much.
Self
10/10
Exceptional
12 Mar 2026
simon
Gym and spa was really good
2/10
Poor
23 Nov 2025
Silviu
No hot water at the shower, bathrooms are outdated, not 5 star
Business Self
10/10
Exceptional
24 Oct 2025
ILEANA
Good hotel, good ubicación , friendly staff.
Leisure Family
10/10
Exceptional
23 Oct 2025
ILEANA
Good hotel
Leisure Family
10/10
Exceptional
21 Oct 2025
ILEANA
Good breakfast
Leisure Family
8/10
Excellent
07 Sep 2025
Tobias

Formal and nice, recommend overall.

I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed.

The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition.

Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated.

Breakfast, however, was very good overall

All in all, 7/10
Self
10/10
Exceptional
23 Aug 2025
Mohamad Issa
Its a nice hotel and friendly staff
10/10
Exceptional
10 May 2025
shaull
Nice hotel, good service, safe and convenient, good location easy parking
Leisure Partner
10/10
Exceptional
29 Sep 2024
Gizella
We are coming to this hotel every year for our vacation. Great place, rooms are nice , spacious and clean. Breakfast amazing, delicious large area to accommodate everyone. Staff is professional and kind. Plus the have a pool area . Thank you for everything. I will recommend this hotel to all my friends
4/10
Poor
22 Sep 2024
Travis
3 star hotel.. AC didn’t work in Sept, their central system is either set for heat or cold, but not having the option for both.. there was zero warning and we had to find out the hard way tossing and turning thinking the AC was running when it was in fact the heater, finally calling Hotel technician at 4 AM to tell us and although the Display showed the AC was working when it wasn’t. Also note the hotel is old and a bit rundown, the floor was a little dirty as well. No espresso or Nescafé machine, only packaged Insta coffee and hot water. Food in the restaurant was average. Very disappointing overall.
6/10
Pleasant
09 Sep 2024
radu
10 years ago it was a great property, a real jewel. Now the lack of investment it shows up in a big way. We spent 3 nights at the hotel. During the last night they hosted 4 weddings, at the same time in 4 different areas. Apparently the management is trying to make a quick $, regardless of screwing up the customers that already paid for nightly accommodation.
Exceptional breakfast and very accommodating staff, doing their best to make your stay as enjoyable as possible.
Leisure Partner
10/10
Exceptional
13 Aug 2024
Rares
clean propriety, good amenities,stuff very helpful and friendly
Leisure Family
10/10
Exceptional
09 Aug 2024
Ann
This is a beautiful hotel and the staff are helpful but there was a language barrier, so take a guide book :).
Leisure Partner
10/10
Exceptional
29 Jul 2024
Verified traveler
The rooms were spacious and a nice breakfast was included every day. The staff were all professional and helpful. There is a lovely indoor pool and spa for an extra charge (free if you book a treatment) that was worth it. They also had a restaurant and bar service in the spa area. I would definitely go back.
Leisure Family
6/10
Pleasant
16 Jul 2024
Gazmend

at best a 4-star hotel

It was ok, this might have been a 5-star hotel once but today it is barely a 4-star hotel. Clean but most of the hotel is outdated.

- Service: The service is ok, but not more..

- Pool: Quite a nice pool. good size of the pool, plenty of space to sit and have drink.

- Gym: I visit plenty of hotels and this is by far the best gym i have seen in a hotel.
Business
8/10
Excellent
09 Jun 2024
Doinel
It is a good hotel, great service and excellent breakfast. I recommend it.
Leisure Family
10/10
Exceptional
13 May 2024
Phoebe

We will be back!

When we arrived, the receptionist greeted us right away and stated that they upgraded our room. She explained everything perfectly and created an image of what our experience at the hotel could be like. We took advantage of all of her recommendations and we booked the spa for a day.

Our room was spacious and had a jacuzzi tub with a separate shower. The balcony overlooked the city and hills. It was very beautiful even though it is situated in the middle of a residential area. Ubers and taxis are very affordable so we did not rent a car.

We booked a couples massage and took advantage of having lunch in the cafe area of the spa. We choose this hotel specifically because we read that they renovated their spa area. They just completed the work at the end of March and they did an amazing job. All the spa areas were beautiful and we loved the shower area outside the spa that had 4 water temperatures from hot to cold (great idea!).
Our only suggestion is to book a 4 hour spa slot instead of 1 day. We only used the spa for 3 hours and went to dinner so we didn't have time to end the day there and paid for more than we used. The spa is open from 12 - 9. The deep tissue massage was exactly what we needed to end our trip.

We also appreciated the bedside controls for the shutters, lights and a Do not disturb button (genius).

The breakfast had a great variety of healthy options and perfect for what we were looking. for, We definitely will be back again.
Business Partner
10/10
Exceptional
18 Apr 2024
Verified traveler
5 star hotel in an upscale neighborhood. all nice. the service in the restaurant can be better
Business Self
10/10
Exceptional
12 Feb 2024
CLAUDIU
everything just perfect, will stay again
Partner
10/10
Exceptional
13 Oct 2023
Dennis
Everything was great.
Partner
10/10
Exceptional
03 Aug 2023
Diana
Best staff ever!
Business Self
10/10
Exceptional
18 Jun 2023
Mariana

Outstanding

Excellent service, large, very spacious room, comfortable bed, easy parking on premises, excellent breakfast, beautiful amenities:pool, etc, accurate description, large and spacious bathroom, balcony with beautiful views. Thanks you Hotel Grand Italia for your hospitality.
Partner
8/10
Excellent
28 Apr 2023
CARLOS
Property is nice and clean. It looks very good well-maintained price is right.
Business Friends
6/10
Pleasant
26 Sep 2022
Mihai
It's not to a 5 stars level hotel.
There are too many events and very loud noise and vibrations in the morning from bands rehearsal.
Business_and_leisure Self
8/10
Excellent
19 Jul 2022
Alexandra
A very beautiful property with spacious rooms.
Leisure Friends
8/10
Excellent
15 Jul 2022
Lewaa
Nice stay, excellent location.
They tried to charge us with Dinner that we didn’t take in the hotel! Be aware!
Business_and_leisure Family
10/10
Exceptional
30 Jun 2022
Joseph
Great hotel all in all!
Leisure
10/10
Exceptional
26 May 2022
David
Nice hotel. Old style, but big rooms, super clean and great water pressure. Gym is fantastic!
Business Self
10/10
Exceptional
12 Sep 2021
VERNON
Everything
Business_and_leisure
10/10
Exceptional
13 Dec 2019
XIAO

Very nice hotel

Hotel is so well maintained and super clean. The room is very spacious and breakfast is good too. Close to the old town.
Partner
8/10
Excellent
14 Oct 2019
Verified traveler
Grandiose lobby. Breakfast food disappointing for a 5 star hotel. Guests be aware! On weekends they are using the food from previous nights parties for next day breakfast!
Leisure Family
6/10
Pleasant
05 Sep 2019
Verified traveler
The positives were...Lovely decor, comfy room, friendly and helpful reception. The breakfast was lovely.
Negatives.... there were 3 weddings on and the music was loud and clashing. There was nowhere to have dinner except the bar, which was noisy from the wedding music and the menu choice was limited. We opted to eat in our room. One bar staff member was rude and unhelpful when I asked for clarification on 2 of the dishes. We opted for Caesar chicken salad which was actually the worst food I have tasted in Transylvania all week, and the staff did not pay proper attention to what we ordered. Disappointing. The swimming pool is open to the general public so was not at all relaxing as there were several families in the pool.
Leisure Friends
10/10
Exceptional
24 Aug 2019
Verified traveler

Heated outdoor pool!

Amazing hotel. Great rooms. The pool is great - slightly heated! Breakfast incredible. Brilliant value for money
Friends_and_family Friends
8/10
Excellent
20 Aug 2019
Verified traveler
Very nice hotel, excellent breakfast, friendly staff
Friends_and_family Family_with_children
4/10
Poor
19 Aug 2019
Verified traveler
I checked in and wasn’t even welcomed, I was asked if I had a reservation and I said I did. I was given a key to my room and I was waiting for someone to help me with my luggage but no one came. At a 5 star hotel you expect for someone to help you carry your luggage to your room. No one did. I had a friend joining me at the swimming pool and for outsiders there is a fee to pay to use the swimming pool. Three different staff members asked for three different fees. They should have the same price regardless who is asking.
The hotel was clean and the food was good.
Friends_and_family Family
6/10
Pleasant
17 Aug 2019
Mary
The front desk staff (especially Dan) was fantastic and when my husband and I had a drink at the bar the night of our visit, the bartender was friendly and funny. My problem was breakfast - the service was TERRIBLE. Only one server acknowledged my husband and I and that was only one time when we asked “can we sit here” and she gave us a curt “yes.” Although breakfast was a buffet, the description offered eggs to order. There was no sign of any eggs being made at the buffet, but the same unfriendly server brought other people in the restaurant eggs from the kitchen along with cappuccinos and other types of coffee drinks. And she was interactive and pleasant with those other people. Frankly, I was offended by the lack of attention and it cast a pall over the entire experience.
Partner
10/10
Exceptional
16 Aug 2019
Diana
Really enjoyed our stay at the hotel! Attentive staff, clean and comfortable rooms, nice amenities! We really enjoyed the pool and the good breakfast! Very quiet area and plenty of parking! Will be back!
Leisure Family_with_children
10/10
Exceptional
13 Aug 2019
Verified traveler
Lovely grand hotel with great staff always happy to help. This is our second stay and we will definitely back again.
Friends_and_family Partner
6/10
Pleasant
10 Jul 2019
Verified traveler
It looks amazing however, lots of broken bits and pieces and light panel in our room kept flashing all night. The pool you had to pay to use and it wasn’t cheap. Hardly anyone used it
Leisure Family_with_children
8/10
Excellent
03 Jul 2019
Fran
They could improve the A/C units, the lowest setting was 22C and the power of the unit was not enough for the size of the room. Summers in Romania can be quite hot
Leisure Partner
8/10
Excellent
01 Jul 2019
Verified traveler
Really large hotel and spacious rooms. We arrived very late for checkin after our flight was delayed and all restaurants in the area, including the one in the hotel, were closed so plan accordingly.
The hotel has a beautiful view of the city
Leisure Family
10/10
Exceptional
28 Jun 2019
Verified traveler
Impressive spacious lobby, big nicely appointed rooms, beautiful views from the terrace/balcony
Leisure Family
10/10
Exceptional
29 Apr 2019
Adrian
Lavishly decorated with a very spacious room and huge bathroom!
Friends_and_family Family
10/10
Exceptional
26 Apr 2019
Gregory
Beautiful hotel.Awesome staf. Rooms will need an upgrade soon for your 5str status to be upheld (room404).
Family
10/10
Exceptional
05 Mar 2019
Verified traveler
City view (day& night), hotel interior and ambiance.
Friends_and_family Family
10/10
Exceptional
02 Mar 2019
Alan
This is an excellent hotel
10/10
Exceptional
27 Nov 2018
Shaun

Cluj week away

Excellent hotel and great staff always attentive to our needs. Just a pity that a 5 star hotel like this is missing Gym / Spa facilities as well as an indoor pool.
Partner
10/10
Exceptional
27 Sep 2018
Dimitri

Hands down the best hotel in Cluj

The hotel staff is very nice, they speak English and are very accommodating. The location is a bit far from the city center but in a good new neighborhood. And for me the highlight was a Lidel grocery store and a Moldovan restaurant within 400 meters from the hotel. The hotel restaurant is also very nice, see the picture of the house steak.
Family
10/10
Exceptional
20 Sep 2018
Verified traveler

Wonderful hotel, very comfortable and nice to stay

Beautiful hotel, very comfortable and excellent service. Located on the top of the hill and and having coffee on the balcony and looking at the view is wonderful. Room was large and breakfast was the best we had in Romania. Next time in Cluj, we cairtainly will come back to it.
Only drawback was the TV. Not enough English speaking channels (especially news).
Partner
8/10
Excellent
14 Sep 2018
Verified traveler

Nice hotel, a bit far from old town

Overall a great place to stay. Walking to old town is a bit far but doable
8/10
Excellent
19 Aug 2018
Mayank

Great but...

We went to the hotel for a wedding. The food supplied to the wedding party was amazing but the same could not be said for the breakfast which was quite lacking. Also the place really badly need an upgrade to their WiFi and in room automation systems.
Partner
6/10
Pleasant
16 Aug 2018
Mimil
nice people and breakfast.
AC didn't work on first day.
room changed on next day, but the thermostat lighting up each time (almost each minute) when AC restarted. Turned on a bathroom light at night to not see this flashing light.
10/10
Exceptional
24 Jul 2018
Verified traveler
We loved our stay at the hotel, everything was wonderful.
10/10
Exceptional
20 Jun 2018
Dacre

Reasonable price of luxury

Luxury at a very affordable price, I will be back soon.
Family
6/10
Pleasant
17 Jun 2018
Lorenzo

Beautiful Hotel, great views of the city

Gorgeous hotel! Spacious and clean rooms.
Reception and restaurant service is sub par for a 5 star property. During our first day here it seemed like the staff are not happy. They didn’t smile and were kind of stiff during our interactions. Food at the restaurant is also average in my opinion. The hotel does not have a gym.
8/10
Excellent
26 May 2018
Don

ok

good hotel, restaurant not so great for dinner, very expensive
Friends
10/10
Exceptional
15 May 2018
Alan
Excellent hotel. You will not be disappointed - unless you want an austere environment....
8/10
Excellent
01 Nov 2017
Jim Hayden

Nice older Hotel

The Hotel shows signs of a great beginning. Feels like you are stepping back in time in a good way. Just felt eligant in a slightly over the top way. Breakfast was very good by anyone's standards
10/10
Exceptional
09 Oct 2017
Verified traveler
Really lovely, clean hotel, rooms were really big and so was the bathroom, breakfast was amazing and the staff at breakfast also, these girls are lovely, really hardworking and really friendly. We arrived at 3am with a baby, the room was ready, the only slight misunderstanding was about breakfast times, the receptionist told us it's from 7:30 to 11:00am (maybe because it was so late at night/early in the morning), but we arrived at 10:40am and they were closing already (turns out it's 7am to 10:30 actually, it even says it outside the breakfast room), but the breakfast staff were helpful and brought us some warmed milk for my daughter and an omelette etc. Overall we had a great time and will return!
10/10
Exceptional
17 Aug 2017
Mike

The nice's Hotel in Cluj-Napoca {Kolozsvar}

Luxury ,Comfort,Design Good taste for beauty and elegance.
Nice peoples and fantastic staff
Good breakfast and fantastic service ,
Yes I will recommend to my family , relatives and friends this hotel
Mike
10/10
Exceptional
03 Jul 2017
paul

Stunning

Excellent hotel friendly staff but some girls for room service need to be more polite but overall hotel is spotless
10/10
Exceptional
16 May 2017
Mayan

Nice stay

Good experience. Hotel a little remote but comfortable.
10/10
Exceptional
08 Dec 2016
zvi

elegant convenient price

maintenance requires improvement
10/10
Exceptional
21 Oct 2016
Hedy

It was excellet.

Very clean, staff friendly, the rooms (we had two rooms for four persons).
Without questions it willl my hotel for futures at Cluj.
10/10
Exceptional
08 Sep 2016
Verified traveler

nice hotel very good v v v v v v v v v v v v v

very good vg v v v good vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
8/10
Excellent
28 Aug 2016
Verified traveler

Comfortable, good views, and tasty breakfast

I stayed at the Grand Hotel Italia for four nights. It's a smart, pleasant hotel. Located on a hill overlooking Cluj city centre, the hotel offers great views. The lobby is large with a beautiful marble floor. Breakfast is good. You can sit outside on a sunny terrace too.

On the downside the hotel is a bit far from the city centre and it's an uphill walk.
10/10
Exceptional
16 Aug 2016
i dan

Nice hotel in cluj

The hotel it's perfect for a trip or weekend the Roms are big, the outside swimming pool are nice
10/10
Exceptional
19 Jul 2016
Alec
Great hotel unfortunately it is located within a residential with little to do than shop in Lidels.
Family
10/10
Exceptional
05 Jul 2016
Salman

Nice hotel. Shame about the air con in my room

All good apart from air con which was just blowing fan air and not cold air, not comfortable during a hot summer's night. Lovely view of the city from the balcony of the 6th floor room.
10/10
Exceptional
04 Jul 2016
Alistaiar

Great Service

Very good level of service in every aspect of the hotel staff
8/10
Excellent
02 Jul 2016
Ben

Not a 5 star

Nothing to really complain about. But average overall. This is a 4 star masquerading as a 5. Nothing to rave about and nothing really stands out. No gym. No indoor pool. No exceptional customer service.
Partner
8/10
Excellent
22 Jun 2016
David

Very good but!

Lovely hotel, nice facilities. There's a large outdoor pool and the building itself is magnificent. Breakfast was also lovely. It's located a little bit outside of town, but this gives you a perfect view over the city and its surrounding nature. A taxi to unity square is about 12 lei.

I must however also point out that this hotel seems to be primarily geared towards hosting events. So on the ground floor you may hear some very loud music (but the building is very well insulated, you cannot hear it on the other floors) and the restaurant they have is usually pretty busy catering for said events, meaning that you may have to wait for your food for quite a while (though the price was good, 120 lei for three people with drinks!) Not sure if I'd give it 5 stars, but 4 stars for sure.
Partner
4/10
Poor
15 Jun 2016
Rich

Not for any family! Strip club on premises.

This review is important to any family heading to Romania for a visit to Cluj.
This is a lovely hotel but it is also the home to a Strip Club in its lower level. Thus plan on Drunken Strippers and their patrons being encountered in the lobby and bar. People can live the life they like and I am no prude but it is not appropriate to not advise folks of this situation. As a business owner I would also cross this hotel off the list for my employee's as well. You can guess why.
Family
6/10
Pleasant
15 Mar 2016
Verified traveler

Nice spacious hotel but not a 5 star service

This is a nice hotel however the service does not match up to expectations of a 5 star hotel at all. The staff weren't particularly helpful at reception, no concierge service and we ate in the restaurant due to lack of anything being close by and a meal took almost two hours for 4 people in a near empty restaurant. When we made a complaint about the poor quality of the meal we had a sarcastic response.......not impressed! Whilst I might stay here again as it is a very nice and spacious hotel I will not eat here again.
10/10
Exceptional
12 Dec 2015
ADRIAN

Great hotel in Cluj

We stayed at Grand Hotel Italia Cluj only for 1 night... The hotel is \"grand\", nice and big reception, very big rooms, big bathroom, very big bed ... Nice and clean room, almost new. Free internet and free parking, good breakfast. If you stay at a higher floor you could have a nice view. A minus is that they don't have a SPA area and i can recommend more pillows in room.
8/10
Excellent
13 Sep 2015
Verified traveler

Quite OK

Nice hotel but bad location.
10/10
Exceptional
12 Sep 2015
David

Great hotel would visit again

Stayed with my girlfriend for one night whilst road tripping across Romania. The hotel was excellent and super stylish with all the amenities you could need. The restaurant and bar were open late which was great. Would certainly visit again.
Partner
10/10
Exceptional
10 Sep 2015
Matthew

Fantastic gem

Great for an inclusive stay. The area around the hotel seems a bit dicey and going through reconstruction, but with onsite massages and an awesome pool, you really don't need to leave!
Partner
8/10
Excellent
02 Jun 2015
Mike

Good hotel a bit far from center.

Overall the hotel is great, the only few issues I had is that they seem to cater more to weddings and conferences - parking was an issue during these times. Also I found that the food variety varies depending whether a conference occurs while you are there. The staff in the morning at the breakfast need to loosen up a bit and try to portrait a happier demeanor, not very friendly in my opinion. The room was clean and well equipped, over all is a good hotel.
10/10
Exceptional
31 May 2015
Verified traveler

Best hotel in town

Clean and great service. Nice on top of hill so you can see the entire town.
10/10
Exceptional
18 Jan 2015
careworker

Awsome hotel

Amazing hotel great location five min taxi into town £1.50 stay here and your holiday will be special rooms are amazing ask for a room overlooking the town rooms are amazing staff are great will do what ever you ask would recommend hire a driver for the day through the hotel great prices and they will sort places for you to visit and eat at cant say enough good things about hotel go stay there you will love it and Transylvania
10/10
Exceptional
26 Oct 2014
Yuk lin

Not a frequent traveller review

Check in was without a hitch despite last minute online booking. Room was changed promptly due to minor electrical fault,overall an excellent hotel with good deco, and layout,value for room/food and service. In addition the reception staff was attentive,courteous and most important competent. They also empathized with my predicament over delayed baggage and went extra mile to track with the airline, plus looking up information on possible sightseeing trips for my two day solo travel, which assistance made my brief stopover in Cluj enjoyable. I will recommend this hotel to my friends. Lastly there is also an efficient system to revert to guest and send back my lost items which I left in my room after check-out. Comforting support.
10/10
Exceptional
18 May 2014
Yana

Great Service

me an my husband got parried this spring, we loved this hotel. I have staid in several hotels in Cluj before, I can truly say this is the best hotel. the view is amazing. Breakfast was very good. I wish they would have spa, however the management said it is coming.
8/10
Excellent
14 Mar 2014
Ingo

Great hotel, but far from everything

You really need a rental car or be willing to depend on taxis, as there is nothing of interest for the tourists nearby. It didn't really bother us, because we were only there for one night and even got upgraded to a deluxe room with a fantastic view of the city. A pity, because everything about this hotel is excellent: clean room, friendly and knowledgeable staff, very rich and varied buffet breakfast included in the room rate. I wish I could give a 4.5 for the overall rating.
Partner
8/10
Excellent
14 Sep 2013
Nad

highly recommended

Very nice location and friendly staff
8/10
Excellent
09 Sep 2013
Tom

Only 5 star hotel in Transylvania

A lot of money spent in building this hotel, but interior designer did not visit to many 5 star hotels :)

Very big room, but:
- they forgot to put light at the entrance of the room (in front of wardrobe and safe deposit)
- only one chair in room
- only 5 suit hangers
- very small bedside table (no space even for book, because of the big lamp standing on it)
- no telephone near bed (you have to get up and walk across the room to answer phone)

Staff was exclellent, except for the guys serving dinner....
10/10
Exceptional
04 Sep 2013
Yana

great hotel! quick service.

we only staid for few hours but service was impecable !
Partner
10/10
Exceptional
02 Sep 2013
Verified traveler

Nice hotel

Nice hotel with good staff. Good internet conection. Room was clean and comfortable.
Other faciliies also ok.
10/10
Exceptional
10 Aug 2013
Jody S

A little out of the way

I really thought this hotel was elegant and quite comfortable. The staff was helpful and friendly, and the grounds and rooms very well maintained, but it is a little out of the way. I tend to prefer walking on vacations, because I believe you get more of a feel for the city, and so this hotel is a bit of a hike into town to see the sites. If you prefer I always saw taxis in front of the hotel when I was coming or going; it was just a little further out on the fringe, which isn't necessarily a bad thing, than I had thought.
8/10
Excellent
06 Aug 2013
Verified traveler

Perched up high

We liked that it was perched up high on a hill and could see far from our room. It is not walking distance to anything. Services were good. The hotel is very large. The pool is not heated, but they were kind enough to allow us to swim after regular pool hours. The hotel restaurant food was fine. I would return to the hotel again while transiting and looking for a good room.
8/10
Excellent
20 Jun 2013
Erica

Very nice hotel

Nothing bad to say about this hotel. We arrived late and left earlier so didn't have time to really see the facilities. The resturant was booked for a private party but we were still able to get the same food in the Bar as in the resturant. The reception mailed our postcards for us without charge for stamps - very good service.
10/10
Exceptional
29 Apr 2013
John Paul

The best hote in Cluj for business purpose.

Clean, comfortable, good for business visits to Cluj Napoca.
However, the room does not have coffee maker and a support for the suitcase.

Location & surroundings

Grand Hotel Italia
Street Vasile Conta, 2, Cluj Napoca, Romania

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Grand Hotel Italia

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