Hotel XYZ

6/10

Pleasant

11 Mar 2026

James

Calling restaurant from the room. Did not go well.

Partner

6/10

Pleasant

21 Feb 2026

Andrew

I arrived very early about 10am. The polite staff told me if I waited a short while I could check in soon which I did. This was excellent. The room looked small because the bed was huge but this was fine. The room itself was nice and clean, the a/c worked and the pillows were awesome. There was a stain on the bed linen, however; and the towels looked old and grey and could do with being replaced. Breakfast was nice although it was not a buffet breakfast as advertised on this website.

Self

2/10

Poor

08 Feb 2026

Edrian

The room was outdated, sink was clogged, had to inform the staff TWICE just to fix the sink, shower drain poorly designed, it floods when you take a shower. AC was dripping/leaking. You can also hear the people pooping next room. Gym was 0 stars, no AC it was hot as hell, only one equipment and it was broken. One guy manning the cafe was too busy on his phone he was ignoring us, me and my nephews and nieces as we were buying desserts, his coworker had to tap him to notice us. The only good thing was the staff was courteous. The food was great too hence the one star.

Self

8/10

Excellent

07 Feb 2026

Daniel

Is the pool open

10/10

Exceptional

06 Feb 2026

Myah

The staff was so friendly and so courteous, our room was kept clean

10/10

Exceptional

05 Feb 2026

Myah

We stayed at XYZ hotel for about three weeks while vacationing there in tacloban city. All the staff were very friendly, respectful and polite. Our room was kept clean and comfortable. The only issues were that the WiFi keeps dropping off and had to re-log back in. The first 11 days we were at the “ Fine room Queen”5th floor room 503 which was okay, there were molds in the shower area and the air conditioning wasn’t as cold as it should. Also the trash cans didn’t have plastic bags in them. I had to request for plastic bags to be put inside the trash cans. The sink was clogged at first but then it was cleaned up and declogged. Then we moved to “ fantastic room” (6th floor room 610) which I love the most because it was cleaner than the “fine room” overall my room was clean and our trash cans did have a plastic bag in them. Also the air condition was colder this time. I loved the fantastic room and will stay again the next time we visit tacloban city. Oh the pool area was nice and clean as well and food was great too just wished there were more options for breakfast menu. Also the only thing I didn’t like there were too many tiny bugs crawling around each time I bring food or snacks. Maybe they could use pest control to make sure they keep the bugs away. I only seen one little roach in fantastic room I killed it as soon as I seen it (room 610)

Partner

6/10

Pleasant

03 Feb 2026

Anthony

The hotel is showing signs of age. Some mold in the shower sprayer
The restaurant is very good with a lot of choices on the menu. The bed is comfortable. The bathroom doesn’t make much sense. The toilet is in one room with a sink with no soap or towel to use after you finish. There is a full length mirror on the inside of the door, I guess, so you can watch yourself go???
The staff and spa staff are all very friendly and helpful.

Leisure Family

8/10

Excellent

15 Jan 2026

Randall

Room spotless, staff courteous...but the exercise room left something to be desired, machines in disrepair, no a/c working, etc.. breakfast included but lacked variety

10/10

Exceptional

27 Dec 2025

george Marj

all very good

Partner

10/10

Exceptional

13 Dec 2025

Arlene

Excellent
Excellent
Excellent

Business_and_leisure

10/10

Exceptional

11 Dec 2025

pascal

the valet opening the door and the warm greeting from all the staff made me feel right at home as soon as i stepped inside. Room Was very clean and spacious.

Dinner on level 9 was also excellent. A taste of western food is nice break from rice everyday. It was a treat really.

Breakfast was included in the booking and breakfast was great. My wife had the triple cheese toasty with the brew coffee and i had the french toast with bacon and scrambled eggs.

This hotel is a good location for Immigration matters as its only 5 minutes away and also PSA for papers is 5 minutes away so perfect for our needs.

Across the road you have a department store also very convenient.

Will stay again. XYZ is my go to.

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2025

ANTHONY

Good breakfast

10/10

Exceptional

07 Dec 2025

Arnel

Best place in Tac! Clean modern and affordable. It’s the best deal in the city with free gourmet breakfast! Yes it’s included! They have a cool top floor pool that overlooks the city and right next to it is a restaurant/bar. The groundfloor has also a fusion restaurant that serves different menus and a coffee/pastry shop in the lobby! Will definitely stay again the the future!

Leisure Self

10/10

Exceptional

04 Dec 2025

Christian Jude Cabrera

Even though it's rated as a 3 star hotel, they still have 5 star service and food. It's a really good place to stay and the staff are very well trained and take their job seriously. They have very good service and the food is really good.

8/10

Excellent

02 Dec 2025

Lance

I have stayed at XYZ before and would recommend staying again. The most impressive part is how comfortable the bed is...it's heaven. The TV worked unlike other hotels. The staff are friendly and the door staff are incredibly helpful. The hotel gave me an upgraded room, which wasn't as good as previous. Although the bathroom was larger and supposedly wheelchair accessible, it would benefit from a shower seat. Also the bidet had no water pressure. The restaurant is good with some decent choice. Despite the few minor glitches, for a comfortable experience at a fair price I would choose Hotel XYZ.

Leisure Partner

8/10

Excellent

30 Nov 2025

troy

Great staff, great food at affordable prices.

Leisure

8/10

Excellent

16 Nov 2025

James

They need a over haul of quality control. Things are breaking down.

Leisure

10/10

Exceptional

12 Nov 2025

Shawn

The room was ok, the staff was amazing

Leisure Partner

4/10

Poor

09 Nov 2025

Austin

Paint chips fell from ceiling. Big cockroach. Dirty toilet. Lots of water damage. The room was not good but the breakfast was. Pool was closed.

8/10

Excellent

31 Oct 2025

Rochelle

Room was clean and modern.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Quissy Reica

Yes

8/10

Excellent

27 Oct 2025

Nathan

Overall our experience at XYZ was great. We always find the staff very helpful and friendly. The complimentary breakfast is always a highlight that we look forward to when staying there. The rooms are generally very good but on our most recent stay, the room we had (606), had a big concrete column that was very close to the end of the bed. This made it a bit harder to move around the room and get to fridge and desk area. Other than that everything was great as always.

Business_and_leisure Partner

6/10

Pleasant

19 Oct 2025

James

Rat in room

Business_and_leisure Family

6/10

Pleasant

05 Oct 2025

James

Ok

8/10

Excellent

30 Sep 2025

sandy's

Staff were accommodating

Family

10/10

Exceptional

29 Sep 2025

Patrick

Area outside isn't great

Leisure Self

10/10

Exceptional

20 Sep 2025

ROBERT

Very peaceful environment

Leisure Family

6/10

Pleasant

20 Sep 2025

James

Ok

Leisure

4/10

Poor

14 Sep 2025

James

room advertised as \"deluxe\" but had to point out phone does not work. Toilet did not flush well and their staff\"s comment was don't use toilet paper. View in all deluxe's show a concert wall only. Staff not very friendly.

10/10

Exceptional

12 Sep 2025

Shawn

The room was great, the staff was very polite and attentive, I will definitely be staying there again

6/10

Pleasant

07 Sep 2025

Richard

The staff at the front desk and the Japanese restaurant was fantastic. House keeing was not the best missing towels didn't replenish the water. Parking is horrible. Food was very good at the restaurant. TV was not working right. Pool was not open at times and was sirty at times. Pool hours was 7am until 6 but no staff present for anything around the pool. If wanting to swim or just relax check some other hotel. Probably will not stay there again

Business Partner

8/10

Excellent

14 Aug 2025

Paul

Nice surprise in Tacloban

Hotel in the centre of town and close to everything, room is a good size and air con works fine. The staff were extremely professional and helpful. The breakfast was very good and the coffee kept flowing, the staff at breakfast were also very friendly. I will stay here again on my next visit to Tacloban.

Partner

10/10

Exceptional

11 Aug 2025

Rodulfo

The staff were excellent. Great food

Leisure Family_with_children

10/10

Exceptional

08 Aug 2025

John

Always fun to stay at XYZ!

Leisure Partner

10/10

Exceptional

30 Jul 2025

Irene

Hotel room itself and crews are exceptional, breakfast was delicious.. except they never mentioned on booking about the renovation of the pool which family was looking forward to enjoy. So that's the downpart of the hotel,.. rather they told us during check in so, family was a bit disappointed, but rather than that, we had fun.

Leisure Family_with_children

8/10

Excellent

29 Jul 2025

Yanick

This hotel is amazing, only a few hiccups like no water pressure in the bathroom and a smell in the room coming from old furnitures which didnt bother us too much. The part I didn't understand is during 7 days staying there, they couldn't offer me fruits for breakfast.

Leisure Family

8/10

Excellent

20 Jul 2025

James

It was fine except needs better cleaning.

Leisure Family

10/10

Exceptional

13 Jul 2025

Christian Jude Cabrera

Best hotel in the area. Very friendly staff and pretty decent food. The mango and watermelon shakes are not creamy shakes but more like slushis. Very fresh and amazing. Its not the best hotel but it is great for the area.

Jts the best you'll find

6/10

Pleasant

10 Jul 2025

Emy

very slow to respond

10/10

Exceptional

23 Jun 2025

Ruben Diego

Excellent

Business

6/10

Pleasant

02 Jun 2025

Pawel

The air conditioning working wrong

Staff and and anything else is very good

Leisure Partner

10/10

Exceptional

01 Jun 2025

James

The staff is very good it’s two restaurants are diverse and good the pool never seems to be working!! However it is a good choice for foreigners with Filipino family AC good hot water and good maintenance definitely in top 5 of Leyte, Tacloban

Leisure Family_with_children

4/10

Poor

15 May 2025

Dale

Cockroach infested

I have stayed here several times in the last decade & it’s falling apart. The staff are friendly & helpful but overall the place is tired. The pool is out of order & has been so for months according to the staff. My family room has had a cockroach infestation, I killed several huge cockroaches, I sensed something was moving in the room at night & turned on the light, several roaches running around which scared the life out of my kids, I complained & they fumigated the room only to find more running around the next night. The only saving grace is the restaurant on the 9th floor is very good as is staff.

Friends_and_family Family

6/10

Pleasant

09 May 2025

Norma

The staff are all pretty nice and friendly. Our room stayed warm even with the air on. It’s like the AC unit in the room wasn’t pumping enough air out and it’s a pretty small room. The main dining area downstairs is nice. The breakfast is excellent. Their lunch and dinner menu are the same. It’s a vast menu and there aren’t a lot of options for people who do not eat pork or seafood. There are 2 other restaurants I believe on the 9th floor that we ended up ordering from. Overall the stay was decent.

Leisure Family

10/10

Exceptional

19 Mar 2025

Merle

Amazing, friendly staff

Friends_and_family Friends

10/10

Exceptional

02 Mar 2025

Mary glenn Mariano

Excell

Leisure Friends

10/10

Exceptional

19 Feb 2025

Benjie

love it.

4/10

Poor

14 Feb 2025

Dan

Heat exhaust blast directly on balcony overlooking ocean (unusable). TV cable reception extremely poor; wavering continuously. No face towels. Loud music in room from pool area until 9:30PM

Business_and_leisure

8/10

Excellent

10 Feb 2025

Brian

This was my second reservation for this hotel. In my first reservation things did not go well.
This reservation things were much better. We had a very large room. Two floors. Good for 4. Booked for two nights. That also included four free breakfasts for each morning. We were only two.
Because of a change in schedule we could not stay the whole night on the second night. I needed to travel early to Manila for my return flight to my country.
Because of this situation, they allowed us to have breakfast twice on the same day (both still free), and we did take for the second breakfast (which we had for lunch before I travelled to airport for my flight).
A second bonus.... because I did not complete my stay that night, they gave me a partial refund for the time I did not use. That was awesome. Thank you Tris. I wanted to give her a hug and a kiss... hahahaha

Leisure Partner

8/10

Excellent

09 Feb 2025

Christopher

Reasonably priced stay in Tacloban City. Not a luxury property, but aspiring to be better than average for the area. Three restaurants with good quality food, as well as a coffee shop in the lobby. The Japanese place on the roof had a hip atmosphere and delicious sushi and ramen. Rooms are on the small side but with very comfortable beds. WiFi was inconsistent and AC needed to be repaired.

Business_and_leisure Family

10/10

Exceptional

30 Jan 2025

John

Just a fun, relaxing place.

Leisure Partner

4/10

Poor

28 Jan 2025

John

Had huge rats and roaches, they were repairing rooms so hammering all day, and they always seemed to screw up room service and then you were stuck paying for it

Leisure Family

8/10

Excellent

25 Jan 2025

Rosalinda

Walking distance to everything,

Leisure Partner

6/10

Pleasant

24 Jan 2025

Brian

The staff was great. There was an issue with are room from the previous guest, which caused us to wait several hours before we could check in. And with that wait, there was no attempt at some type compensation.
One of the big reasons I chose this hotel was the swimming pool. It was not available. That happens. We are staying this hotel again in two weeks. I was told it would still be ready at that time.

Leisure Partner

8/10

Excellent

20 Jan 2025

David

Great Restaurant and food.

We love the restaurant and food. We have been staying there for a long time and we are starting to see some deterioration of the rooms. But overall a good experience.

Partner

8/10

Excellent

17 Jan 2025

John

This is a very nice hotel with excellent restaurants. The staff are very friendly and helpful. The place is starting to show its age and getting a little rundown. The pool is too dirty and the wifi is terrible in many areas. That said, it's still our favorite place to stay.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

jeffrey

Polite people

10/10

Exceptional

02 Jan 2025

Jonathan

Hotel XYZ stay

It was an ok hotel for the price. The breakfast was the best part.

Partner

4/10

Poor

27 Dec 2024

Randall

No hot water in my room and no towels in the room asked for towels but no we’re delivered to my room i ended up booking another room at Asia Star Hotel which had hot water and towels in the room ,,,, XYZ needs to fix these things this is the second time I have stayed at XYZ and there was no hot water

6/10

Pleasant

24 Dec 2024

Verified traveler

A very good three-star hotel at the price of a four-star hotel or higher. Good experience but overpriced against the value.

Partner

10/10

Exceptional

17 Dec 2024

Nigel

Awesome hotel with great restaurants & night life.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2024

Clinton

Shopping nearby

Leisure Self

8/10

Excellent

20 Nov 2024

James

Very foreigner friendly and good food with a little Coffee and Pastry shop that is really good the top restaurant has beautiful view of the sea and Tacloban

Leisure Family

8/10

Excellent

14 Nov 2024

Mark Ryan

I love the location of this property. It is in the center of the city. A bit far away from big shopping malls but transportation is convenient. Theres a 3 restaurants and a cafe. The room that I had was big with big window and just along the road but never complain any vehicle noise. Gym was a bit tiny and kinda rusty but enough. Staffs were great! Polite and accommodating.

Leisure Self

8/10

Excellent

14 Nov 2024

Nathan

We loved our stay at XYZ hotel. The staff were really helpful, polite and friendly. The room was really nice and the bed was huge and comfortable. The only thing that let it down was the water pressure was really low in the shower. It was fluctuating badly and sounded like there was a lot of air in the pipework. Other than that we loved our stay there.

Business_and_leisure Partner

6/10

Pleasant

13 Nov 2024

David

Noisy fridge. Noisy shower door. Need block out curtains. Staff love to welcome guests.

Leisure Partner

10/10

Exceptional

08 Nov 2024

Michael

I will always look forward to staying here. There are some minor opportunities but overall consistently great service.
As an American, this hotel lives up to expectations of security, good Internet speeds, safety and kindness.

Leisure Partner

8/10

Excellent

16 Oct 2024

Christina

I booked the hotel through Expedia, and it took several attempts to contact the hotel via phone (no answer), email (no response), WhatsApp (replied >2 days later), and Viber (finally replied after 2 days) to confirm our booking and arrange for airport transfer. Since were were flying in from the U.S. I was very worried that they didn't have our reservation in the system, and the delayed (and lack of) response really aggravated this concern.

When they finally returned my messages, Rose, the front desk attendant, was extremely helpful in arranging our airport transfer. Hotel management should train staff to check emails and messages at least 2x a day because they might be losing bookings due to non-response.

Otherwise, Hotel XYZ was an amazing find in downtown Tacloban. The interior design is absolutely beautiful. Beds were comfortable and pillows were extra fluffy. We stayed in the \"Fabulous Room\" which included a 2nd story loft. The room was small but very well laid out.

The onsite restaurants are the best in the area, so there's no need to venture out. Be prepared for the heat and humidity... there is no central air conditioning so the hallways and elevators can be stifling. While the room was clean, we were missing towels and extra toilet paper in the bathroom. In terms of other amenities, they provided slippers, bath gel/shower/conditioner, bar soap, and a dental kit. It would have been nice to have full length mirrors and a safe in the room.

Business_and_leisure Family

10/10

Exceptional

25 Sep 2024

Timothy

Everyone was pleasent and friendly

Leisure Partner

10/10

Exceptional

14 Sep 2024

Vincent

2nd time here... still impressive. Best staff at any hotel. Love it.

Business_and_leisure Partner

4/10

Poor

06 Sep 2024

Nerissa

My room was in 7th floor and the elevator was broken

Self

8/10

Excellent

31 Aug 2024

Marc

No issues with the room and great service. However I wanted offstreet parking and we checked in before 6 pm and had to park on the street.

4/10

Poor

24 Aug 2024

willliam

the pool really badly needs tile job done a lot of the tiles where off and on bottom of pool so when kids in the pool they are throwing the tiles.No hot tub like listed on site also one rest rooms by pool was very bad and had a smell when the front desk was called my gf was told the restaurant staff will clean it when they open. in about 3 hours. saw a rat in hallway one night also roaches i saw in room and we also had ants

Leisure

8/10

Excellent

18 Aug 2024

Stephen

All was good except had ants in the room.

Leisure Partner

10/10

Exceptional

16 Aug 2024

Josefina

Everything is good

Business_and_leisure Partner

10/10

Exceptional

10 Aug 2024

John

Nice place. Excellent, very friendly staff. We stayed a week and had our wedding reception here and it was great. Three very good restaurants are a big plus. Highly recommended!

Leisure Family

10/10

Exceptional

12 Jul 2024

Michele

Amazing

This was an amazing hotel!

Friends_and_family Family

10/10

Exceptional

02 Jul 2024

Merle

Very good

Leisure Friends

10/10

Exceptional

23 Jun 2024

William

While the area is typical for the Philippines it felt safe and had a lot of options within walking distance. The hotel had a restaurant and a little coffee/desert bar which was nice. The staff were very friendly and helpful. I would definitely recommend this hotel for anyone staying in Tacloban

Leisure Partner

10/10

Exceptional

20 Jun 2024

Rory

Staff are very welcoming

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Kelly

Heart of downtown ,shopping options ,very convenient location, food was excellent at the hotel, clean and very friendly staff

8/10

Excellent

08 Jun 2024

Verified traveler

Weekend visit

Parking is a block away where the hotel is. We checked in our room, there was no Bath Towel and no face towel. I had to call reception to bring some to our room.
It’s a nice hotel but it smells like dried fish or fish market in the lobby due to it’s in the bust street and city itself.
Otherwise they have nice restaurants and friendly staff at the reception desk and restaurants.

Partner

4/10

Poor

02 Jun 2024

Nathan

We were there by 11:00 am to wait for check in ask for our iDs and the took a picture and told us the check in time is at 3:00 pm . We keep waiting and waiting until 4:30 pm to get our room . Went downter to have dinner at the restaurant. When we come back to our room the floor under the sink have pool of water . And the towels on the shelf were soak . We called thee front desk send someone to our room . He couldn’t fix it he just putt some towels . He said he will be right back his going to talke to the front desk if we can move to a different room . He come back and told us that there is no room available and there is no one to fix the problem that night . He said they will move us the next day by 11:00 am . We move to a different room the next day by 1:00pm .its not what we expected to book a fabulous room . So disappointed this cyz hotel

Leisure Family_with_children

10/10

Exceptional

31 May 2024

Franz

I was really impressed for the price. I liked all the resturaunts, but the least favorite was the Sishi bar because the Nigiri and Shashimi were room temp. The double burbon i ordered had no bite and seemed watered down. But the free breakfast was wonderful, remember to ask for it to be delivered to your room. If you dont eat at the hotel, just grab krispy King down the street. They live up to their name. The room was wonderful, but the bathroom door was fussy to open and i do not like the 1 room key concept that shuts off the AC when you step out.

The staff is great there, but the wifi on the higher floors requires you to use your phone near the door and not near the beds.

I wpuld definatly stay again!

Leisure Self

6/10

Pleasant

27 May 2024

Ruby Ann

Good location and great set hotel set up.

Leisure Family

10/10

Exceptional

23 May 2024

Noeme

Thank you to the staff of Hotel XYZ for the excellent services all in all. We will definitely stay here again in our future vacation. Highly recommended ❤️❤️🙏

Leisure Family

10/10

Exceptional

08 May 2024

Brett

Nice room, they kindly upgraded me.
There was a 6.0 earthquake while here and the building coped well! No cracks or problems.
Absolutely loved the american style restaurant upstairs with live music and great food.

10/10

Exceptional

01 May 2024

Brian

Great price and location

Leisure Family

8/10

Excellent

28 Apr 2024

James

Other restaurants.

10/10

Exceptional

14 Apr 2024

James

ok

6/10

Pleasant

06 Mar 2024

Adam

The dining areas very good(a bit expensive but good) and staff very friendly, but the maintenance of the accomodation has declined significantly since last visit. Unlikely we will choose XYZ for accomodation in the future.
Very poor wi-fi, excessive noise from above floor, multiple minor maintenance issues in room, fridge didnt work

Leisure Family

8/10

Excellent

29 Feb 2024

James

Overall enjoyed our stay, hotel was nice dinning options were great. The staff was wonderful

Leisure Partner

10/10

Exceptional

13 Feb 2024

Matthew

Luxurious property!

Business Self

10/10

Exceptional

10 Feb 2024

Kenneth

Great time I definitely recommend this hotel

Great time, very accommodating and excellent customer service. met up with family at the hotel, we all had rooms, and could spend time together having fun. The in room massages were perfect and just what I needed!

Friends_and_family Family

10/10

Exceptional

08 Feb 2024

Matthew

Hotel XYZ is a beautiful property, I will stay again and complete all further booking in Tacloban to this hotel.

Business Self

10/10

Exceptional

03 Feb 2024

Matthew

Hotel XYZ is the Gem of Tacloban City! I can see why it’s so well-rated. I was skeptical, but that changed once I saw how clean it was. The floors sparkled, room was large and well appointed. Beautiful room colors! The room was beautiful. The only negative was I asked for water, and they never delivered any like promised.

Simple mistake. Overall, I give Hotel XYZ an A if you’re traveling through the airport or around Tacloban, if you find this place it’s worth it!

Maraming salamat sa Hotel XYZ!

Business Self

10/10

Exceptional

18 Jan 2024

Lance

Best hotel in Tacloban. Have 40 plus stays here. Staff are the best, food is always top notch in either restaurant. Exceptional deserts and coffee drinks in the cafe.
Sad the mini bars and breakfast buffet haven't made it back from COVID. Breakfast is still great!!

Business_and_leisure Family

10/10

Exceptional

07 Jan 2024

Alfred

Best stay so far in Tacloban

Service was excellent so much to offer. Food was excellent I will go back. This place is so amazing I didn’t want to leave the hotel.

Friends_and_family Friends

6/10

Pleasant

06 Jan 2024

Edwin

I booked 2 rooms. Only one was available at the time of my check in. The other room was made available a couple of hours later. The first room was already tiny, yet the 2nd one was even smaller. The bathroom when I went inside the room after checking in had a cracked toilet tank which I reported to the front desk. The bathroom also has a sewer-like fouls smell.

6/10

Pleasant

13 Dec 2023

Anthony

No hot tub. No hot water. Pool was just ok.

Leisure Self