Quest New Plymouth

10/10

Exceptional

01 Mar 2026

Lisa

The staff were friendly and helpful.
The room was spotless.
An awesome place to stay

Partner

10/10

Exceptional

27 Feb 2026

Robert

Lovely clean room, friendly host

Partner

8/10

Excellent

19 Feb 2026

Robert

Clean and tidy

8/10

Excellent

15 Feb 2026

Hailey

The drains in the shower had a funky smell coming off like off water which is why I’ve marked it down as it made the bathroom stink wasn’t pleasant. And when we checked in our bin hadn’t been empty from
The people before:

Leisure Partner

10/10

Exceptional

09 Feb 2026

Noah

Nice spacious and clean room, excellent staff and free access to gym. Definitely recommended.

Business

10/10

Exceptional

07 Feb 2026

carol

Room were nice and clean

10/10

Exceptional

18 Jan 2026

Peter

Staff were welcoming and helpful. Room was clean, spacious and had everything we needed for our 3 night stay. Also very centrally situated. A great stay thank you.

Leisure Partner

10/10

Exceptional

10 Jan 2026

David

Room was fine, our quick stay that could have turned into a nightmare thanks to online booking site that didnt really match details correctly. ( not direct booking thru quest ) at reception Arthur checked availability and after a moment sorted a solution for us.. he was super helpful, informative with parking and bus for light festival bus etc.. was a massive relief after realizing our predicament.. Thank you Arthur, your professionalism sines

Leisure Family

10/10

Exceptional

06 Jan 2026

Satya

Great location, clean room and spacious. Great for families.

Leisure Family

8/10

Excellent

04 Jan 2026

Neville

Clean rooms, very helpful staff and excellent location

Partner

6/10

Pleasant

02 Jan 2026

Cornelia

Checking in was fast and efficient, staff member was helpful and courteous.

Can't say much about the 2 bedroom unit we booked though. There's no body soap in the dispenser at the main bedroom's bathroom. Most inconvenient when réception desk is closed after hours.

Tiled floor was dirty in the kitchenette and wall tiling in shower cubicle felt slimy too in the 2nd bedroom unit!

Other than being in close proximity to most attractions etc in town as super convenient, can't really highly recommend this place as a good stay.

Leisure Family

10/10

Exceptional

23 Dec 2025

Thilina

Great Stay. Clean room, friendly staff.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

David

Great room, friendly staff.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Debbie

Staff and accommodation were excellent. There was a small hitch with the bedroom TV remote and bedside clock but this should not deter people from this hotel. Highly recommended.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Mike

Great all round property in the centre of town. Close to shopping, restaurants and the seaside. Would stay again.

Leisure Partner

10/10

Exceptional

03 Nov 2025

David

Very clean and staff really friendly

Leisure Partner

10/10

Exceptional

14 Oct 2025

Rosina

Very helpful friendly staff. Grwat loxation 2mins walk to the watrtfront and to great cafes. Right across thr road from a shopping centre with Farmers etc

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Paul

Good hotel in the bottom end of New Plymouth, close to everything

Business Self

10/10

Exceptional

14 Sep 2025

Peter

Great central location for shopping, bars & restaurants with the magnificent Pukekura Park only 10 min walk away.

10/10

Exceptional

27 Aug 2025

Ben

A great spot with amazing access to everything you need

Leisure Partner

10/10

Exceptional

22 Aug 2025

Jon

Great late night service, comfy bed and spacious

Leisure Family

10/10

Exceptional

02 Aug 2025

Regan

Great staff

Leisure Partner

10/10

Exceptional

29 Jul 2025

Gavin

Very central location, plenty of local shopping and eateries within walking distance

Leisure Partner

10/10

Exceptional

29 Jul 2025

Bill

This was my first visit to this hotel. The reception was clean and compact which disguised the spaciousness of the corridors and rooms in the accommodation areas.
My room was large, nice kitchen, modern bathroom, plenty of room to spread out my luggage and working equipment. I did not use the entertainment system but it looked very modern. The room air con was great and the location in downtown was very handy for walking to the many restaurants and shops nearby.

Business Self

10/10

Exceptional

23 Jun 2025

Steve

Now you have book and pay for parking,didn't last stay

Leisure Family

10/10

Exceptional

21 Jun 2025

Deborah

Fabulous stay thank you.

10/10

Exceptional

18 Jun 2025

Jillian

Friendly welcome. Comfortable apartment. Convenient location.

Partner

10/10

Exceptional

08 Jun 2025

Danielle

Very clean and wonderful facilities - a washer and dryer! Though the heat pump didn't really get too warm and the plumbing was a little noisy (:
Very lovely staff! I hope to visit again

Leisure Self

6/10

Pleasant

04 Jun 2025

Emily

Accom was great, central, quiet and clean. Did have an issue getting back into the property after going out for a meal and had to stand outside for approx 15mins waiting to be let back in. The intercom help was very very slow and I was grateful to have someone else with me as standing outside the hotel for that amount of time in the dark alone would have been frightening.

Business

10/10

Exceptional

18 May 2025

Francis

Nice property, highly recommend.

Leisure Self

10/10

Exceptional

08 May 2025

Anne

Was an amazing stay but noisy plumbing

Leisure Partner

10/10

Exceptional

22 Apr 2025

Verified traveler

Great family option in New Plymouth, huge adjoining rooms with kitchenette, laundry in room facilities and great location!

Friends_and_family Family

8/10

Excellent

22 Apr 2025

Grant

Comfortable and friendly staff

Leisure Self

6/10

Pleasant

16 Mar 2025

Ian

The top sheet on the bed had a dirty stain when we first moved in but it was dealt with the next day.
The power was turned off one day when the room card was
lifted.
Replacement coffee had to be asked for twice.

10/10

Exceptional

15 Mar 2025

Jasjit

Overall Excellent deal

Leisure Family

10/10

Exceptional

07 Mar 2025

Chris

Well equipped apartment

Well equipped apartment with good range of facilities. Centrally located, walkable to shops and restaurants.

Partner

10/10

Exceptional

21 Feb 2025

C

Helpful friendly staff

Leisure Partner

10/10

Exceptional

19 Feb 2025

Pen

Would have liked an opening window. Parking additional cost. Very helpful staff.

Leisure Partner

10/10

Exceptional

10 Feb 2025

Nathalie

Wonderful

Wonderful modern hotel. Studios are big and well equip, personal is very nice. Clean and well situated. Don't hesitate.

Self

6/10

Pleasant

21 Jan 2025

Georgia

There was confusion regarding the payment through a third party site and poor communication. There also was very little milk in the room available to make coffees for 2 people

Leisure Partner

10/10

Exceptional

17 Jan 2025

Abigail

Thought this property was great. Great location, good sized and well equipped room. Staff were super helpful and friendly.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2025

Catherine

Easy to find. Central location. Quick communication.

Business_and_leisure Self

8/10

Excellent

13 Jan 2025

Deb

Enjoyed our stay in Taranaki, great concert at the Bowl of Brooklyn & the festival of lights was fabulous...took us about 15 minutes to walk back to the Quest

Leisure Partner

10/10

Exceptional

07 Jan 2025

Andrew

Homeless living outside and windows non opening

Leisure Partner

10/10

Exceptional

07 Jan 2025

Shavneel

The property was neat and tidy, but we were told that all carparks are full which annoyed me a bit because had to look around the streets

Leisure Family

8/10

Excellent

03 Jan 2025

Vicki-Lee

Clean, tidy and quiet. In the centre of the CBD, easy to access eateries. Staff very helpful - easy to check in and our

Leisure Partner

10/10

Exceptional

30 Dec 2024

Rheubyn

was near to everything we needed for our holiday.

Leisure Partner

8/10

Excellent

25 Nov 2024

Trevor

I didn't like fact that i had to looking for tea and milk, because they clean the room on the weekend

Leisure Self

6/10

Pleasant

13 Nov 2024

Ian

In the carpark area there were rubbish bags overflowing with loose rubbish blowing around.
I stayed for three nights but they charged me for four days parking!!!!! I didn't see my account until I opened my emails when I got home. I don't expect anyone to see this but I am saying it anyway.

Leisure Partner

8/10

Excellent

12 Nov 2024

Michael

Clean and good sized rooms

Leisure Family

8/10

Excellent

27 Oct 2024

Jan Marie

Booked a one bedroom apartment and everything you needed are in the room such as Washing machine, dryer, microwave, fridge, dishwasher. Parking we paid $10 for the night. The room is spacious and heaps of restaurants around. The mall is just opposite the hotel and Starbucks across the street. Will definitely stay again.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Adrian

Great central location. Close to shops / eating places/ supermarkets. Friendly and welcoming/ helpful reception staff. Easy parking. Clean, modern environment and rooms. Highly recommended 😊👍

Leisure Partner

10/10

Exceptional

01 Oct 2024

Martin

Excellent speedy service...

Leisure Self

6/10

Pleasant

07 Sep 2024

Dennis

The Quest is centrally located and close to places .
What was wrong is the room was not serviced even after I rang reception and told them at 2.00pm the room had not been done.Reception said it would be soon.On our return 7.00pm ,it still had NOT been serviced.
The bed was up against a wall and to get in and out you had to climb over the other person

10/10

Exceptional

02 Jul 2024

Ronil

Perfect location

Leisure Family

6/10

Pleasant

28 Jun 2024

Alan John

there were 2 single people staying ,2 Cards would have been handy,instead of gettin rung up at 2 in the morning to let the latter and other person in.

Leisure Friends

8/10

Excellent

20 Jun 2024

Amanda

Room size was excellent, just not a fan of the zipped together beds. Great location.

Business Self

8/10

Excellent

28 Apr 2024

Gina

Love the location. Straight across the road from Star bucks and the shopping centre. Free access to a gym sold me. Only problem was the rubbish from the previous guests was not removed from the toilet bins, or the kitchen bins, There was a change of towels the next day, but sloppy bed remake. So probably cleanliness wasn't great to some degree.

6/10

Pleasant

27 Apr 2024

Anthony

Update you description please. Expedia advertised free parking (one of my reasons for choosing this hotel). When I arrived and asked where to park I was told to use street parking. When I showed the property description clearly stating free parking, I was told Expedia was wrong and although they had free parking it was 'subject to availability'. I checked their carpark and saw that they were leasing many of the parks (empty with tow-away signs) leaving few for guests, all full.

Business_and_leisure Partner

2/10

Poor

22 Apr 2024

Ken

We had to change rooms when we got there as first one smelt. The second room was hardly any better mainly because you cannot open any windows for ventilation.
The cooking equipment was appalling. The saucepan handle was so loose that almost came off in my hand.... dangerous!

It looked like the building design meant that you could not open windows in any of the rooms.

We have stayed in other Quest properties but this one was the worst by some way. We booked 4 nights and left after 2 and they even refused to give us exactly half the amount back. Very poor.

Leisure Partner

6/10

Pleasant

11 Apr 2024

caroline

Apartment was not cleaned properly lots of dust on skirting board's and bathroom tiles. Sofa bed full of crumbs and a paper clip. I would not have been happy if we had needed to use the sofa bed. Furniture needs replacing whole place could do with a refurbishment i have photos if needed

Leisure Partner

8/10

Excellent

17 Mar 2024

Peter

Roomy and good amenities

Leisure Friends

8/10

Excellent

17 Mar 2024

Verified traveler

On the hotels.com site, it says that there is free parking on and off-site which was not entirely true. There is only limited off-street parking. It also says that reception is open 24/7 which was also not true.

Self

8/10

Excellent

16 Mar 2024

Jack

Location. While not 5 star very good basics.

Leisure Partner

8/10

Excellent

06 Mar 2024

Verified traveler

Rooms are quite large for studio.
Central location
Beds are so comfortable

Friends_and_family Friends

10/10

Exceptional

03 Mar 2024

Matt

Very central and everything you need in the apartment

Leisure

10/10

Exceptional

05 Feb 2024

Cynthia

It has everything you need. The kitchen has an oven which was nice for eating in the apartment. Having a separate bedroom was a nice treat on our extended holiday. And a washer and dryer in the unit. Very convenient

Leisure Partner

6/10

Pleasant

22 Jan 2024

Malcolm

The room we had was not what we had expected. Ventilation was poor and cooking smells remained even though we used all equipment provided.

Leisure Partner

10/10

Exceptional

20 Jan 2024

Keeley

Hotel was great, was in a great location - across the road was the shopping centre so easy access.

Easy to walk to many restaurants and cafes for lunch and dinner etc

Small carpark available which is on a first come first serve otherwise parking available on the street after 5pm free and free on Sunday

Leisure Family

10/10

Exceptional

15 Jan 2024

Joy

Convenient location for an overnight stay

Leisure Partner

10/10

Exceptional

26 Dec 2023

Glyn

Stayed over the Christmas Eve-Boxing Day period. The gentleman at reception couldn't have been more helpful.

Leisure Partner

6/10

Pleasant

09 Dec 2023

Rachael

Location fantastic...room had a 'cooking' odour

Leisure Partner

8/10

Excellent

16 Nov 2023

Simon

Always stay here when in New Plymouth, it’s a good standard and very convenient, parking is included.

Business

10/10

Exceptional

13 Nov 2023

Paul

Great value for money and the location was quite central.

Leisure Partner

10/10

Exceptional

30 Oct 2023

Peter

We left the braemar hotel in disgust. Although we paid more there was no comparison. We will return to the quest it was lovely.

Leisure Partner

10/10

Exceptional

30 Oct 2023

Annabelle

We loved our one bedroom apartment. We had a view and it had plenty of sun light. The owners were great very accommodating to our needs. Also the little touches like our names coming up on the TV loved that. We would highly recommend Quest New Plymouth

Leisure Partner

6/10

Pleasant

23 Oct 2023

Andrea

The fridge made a terrible noise all day and night, lucky we were out a lot. Parking was a challenge, not enough of it. breakfast which was included was 2x Crossin's, 1 small orange juice 2x packs jam and butter, for 2 people. Not like the picture in the lift??

Leisure Partner

10/10

Exceptional

22 Oct 2023

Dinesh

Easy checkin and check out, property as described, clean and expected amenities available.

Leisure Partner

4/10

Poor

14 Oct 2023

Michael

I have travelled extensively throughout New Zealand, Australia and the world and without doubt the nightmare experience of staying at the Quest Apartment Hotel in New Plymouth would be somewhere amongst the worst choices for accommodation that I have regrettably made. To explain, I regularly work when I travel and as a result often book larger and more spacious rooms to avoid a feeling of working in a bedroom. In this particular instance I booked a 1 Bedroom Executive Apartment which was supposed to be 55 sq m in floorspace, the room I was assigned felt smaller and did not match any of the photos or the detailed description provided on ether the Quest Website or the Expedia Website where I had booked this accommodation. Did they provide me with me with a different standard of room?, who knows, they certainly didn’t own up to having made any mistake when provided the opportunity. Additionally, none of the pictures provided for any of the rooms show the shockingly high windows that provide the only source of natural light to the living space in my room, I have taken photos from Room: 103 and will try to post this somewhere. I have read some reviews following my stay that someone else also highlighted the window situation in their room and very correctly described their stay as “like being in a prison cell”. As if this wasn’t already enough of a claustrophobic experience, all of the windows are fixed glass panels and cannot be opened. Do yourself a favour and avoid staying here.

Business_and_leisure Partner

10/10

Exceptional

08 Sep 2023

Stuart

Consistently good

Business_and_leisure Self

10/10

Exceptional

12 Aug 2023

Pierre

Great short stay in New Plymouth

New Plymouth a great place. Hotel very convenient and very good value. Weird check-in. The door from the parking lot locked with a “hard to understand” note and keypad next to it. “Operator” (I think) didn’t answer at first - a bit stressful situation, but worked out OK.

Partner

10/10

Exceptional

12 Jul 2023

Darren

Awesome stay

Business

10/10

Exceptional

13 Jun 2023

Kelli

Great location in the centre of New Plymouth

Leisure Partner

10/10

Exceptional

04 Jun 2023

John

Easy walk to offices, shops, restaurants etc

Business Self

10/10

Exceptional

02 Jun 2023

Sanita

Nice, clean and comfortable room!

Leisure Partner

8/10

Excellent

17 May 2023

Glenn

The staff were very helpful and accommodated my early checkin request

10/10

Exceptional

09 May 2023

Claire

Great place to pull up.

Second visit to Quest. Just love the set up of the one bed units with kitchen. Well equipped and you can even cook a roast. Staff very friendly allowed us to checkin early due to weather and fact we had no transport. Location handy for everything.

Partner

8/10

Excellent

27 Apr 2023

Zaid

Very good apart from the TV setup

Excellent location. Usual Quest quality which is to say, very good.

We usually stay in one-bedroom apartments but this opted for a studio this time because we stayed only a couple of nights. The TV setup is not comfortable and it can certainly use a lot of improvement.

Having the set facing a wall with no option to rotate or tilt the TV wall-mount meant that we had to look sideways to watch TV.

Partner

8/10

Excellent

26 Feb 2023

Angela

Wonderful stay. Excellent value. The staff were lovely and very helpful. The bed was comfortable and apartment very clean.

Leisure Family

6/10

Pleasant

20 Feb 2023

Scott

Lack of laundry facilities within room as displayed when initially booked

Leisure Partner

8/10

Excellent

14 Feb 2023

Sue

Great central location with good parking. Room was quite cold even with aircon off. Shower overflowed on to the bathroom floor (not towards the drain). No basics such as a can/bottle opener in the room and only 2 plates, cups, glasses etc meaning you had to do dishes multiple times a day if eating in.

Leisure Partner

8/10

Excellent

07 Feb 2023

Simone

Pleasent Stay but that's all

Nice weather and great walks and cafes but not the best of service from cafes or restaurants and the food was not that nice. Also unless it is Saturday night early Sunday morning (Clubbing Time) the town is like a ghost town. As for the Quest it's pleasant but that's about it. Room services are good plenty of Tea/coffee and bathroom essentials but that is it. Maintenance is very much needed and room decor very plain not very comfortable at all and plenty of maintenance required. With broken taps a fridge that was stuck on the coldest setting that could not be turned down so fridge constantly ran dish draw that leaked when washing so a bit tired and needs refreshing.

Friends_and_family Family

10/10

Exceptional

06 Feb 2023

Zhongyi

feel good

Leisure Family

8/10

Excellent

30 Jan 2023

Neala

Great location in the heart of New Plymouth - easy access to the waterfront, museum, gallery, gardens, food and everything that makes this town worth visiting.
As others have mentioned, designated Quest parking is limited, but street spaces on Currie St are free from 5pm-9am.
Room was spacious, bed comfortable and handy having access to a fridge and washing machine. Unfortunately the TV screen was purple and basically unwatchable - but didn’t come here to watch TV!

Leisure Self

8/10

Excellent

21 Jan 2023

Verified traveler

Easy location and good facilities. The halls a bit \"dim\" and numbering is \"fun\"...felt very safe and comfortable and the staff were lovely

8/10

Excellent

20 Jan 2023

Gwyneth

On my return journey, from a holiday iin Auckland, I became unwell and didn't want to take the Connector bus back to Hawera. I went to The Quest to find out if there was a room available. There wasn't but the receptionist (I didn't get her name) was very helpful, first ringing around a number of other hotels until she found a room and then phoning a taxi for me. I appreciated the help. This was on 21st Jan at about 2pm.

Leisure Family

10/10

Exceptional

10 Jan 2023

Jacqueline

Great hotel manager who went out of his way to sort out 2 day booking

Friends_and_family Family

4/10

Poor

09 Jan 2023

Kerry

Just ok

Room had everything we needed but it was pretty basic. Windows too high so you couldn’t see outside, felt a bit like a prison. Comfortable bed, fantastic location. Ok for a short stay. Staff only on reception from time to time.

Partner

10/10

Exceptional

09 Jan 2023

Kin

Spacious room, clean and tidy.

Leisure Partner

8/10

Excellent

07 Jan 2023

Joshua

Didn't receive the check-in instructions in advanced as advised and reception was closed before advertised closing. Made checkin difficult and annoying. However, once checked in, the property was very conformable. One bedroom appartmeny great for a family with a small child.

Pros: clean, comfortable, good entertainment options, centrally located.

Cons: difficult check-in, limited parking, no captions or other accessable options on in room entertainment.

Leisure Family_with_children