Hotel Beau Sejour

6/10

Pleasant

27 Jun 2026

Michele

The hotel is right on the main street in and out of town and across from the lake/lawn/swimming. We parked in the reserved spot for the hotel in the public parking as I had reserved it in advance (a must do). Despite that I got a parking ticket but the hotel said they would take care of it since I paid them directly for parking. We left the car there as the hotel or Lucerne provided a free bus pass into town. Very convenient as it was only 3 or 4 stops to get to the center of town. I walked it in 15 min. Staff is very helpful and sweet. The problem was our room was tiny. It was in the back so it was quiet (and I liked that)and a/c portable unit worked fine. The bathroom was so so small - you had to stand in the shower pan to brush your teeth over the sink. I know Switzerland is expensive but this was the most expensive hotel we stayed in by almost double over a Baron's old summer estate in Baden Baden so it was disappointing to stay in such a small room for that price. It wasn't in the center city but was easy enough to get back and forth. We had a glass of wine on the patio overlooking the lake and the mountains and that somewhat made up for the very small room because it was lovely.

Partner

10/10

Exceptional

25 Jun 2026

Pam

Great hotel in a perfect location. And it has air conditioning.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Roseann

This is a gem! Great location and a beautiful place that retains the charm of its age but is updated to be clean and comfortable for modern use. Everyone on staff is helpful and friendly. Breakfast excellent with beautiful porch for outside eating. If you are driving let them know when you book your room and they will reserve you a parking spot conveniently located across the street.
Wonderful place!

Family

10/10

Exceptional

21 Jun 2026

Ian

The team were exceptional. Happy to help with any enquiry.

Partner

10/10

Exceptional

19 Jun 2026

Teresita

Lovely, classic hotel accross the street from a garden park on Lake Lucerne. Friendly, helpful staff added to the enjoyability of our stay. I would certainly come back.

Partner

10/10

Exceptional

13 Jun 2026

Jack

This place was incredible! The location was perfect, and the hotel staff and amenities were equally wonderful.

Partner

10/10

Exceptional

12 Jun 2026

Philippe

Great location. Fantastic decor really helpful personal

Family

10/10

Exceptional

09 Jun 2026

Xuelun

Very decent hotel with an excellent location and very friendly and helpful staff. The room was clean and comfortable. Breakfast was delicious.

10/10

Exceptional

05 Jun 2026

Jill

Excellent service, a beautiful old building and a great location. The room was clean and quiet, even on the lake view side, which is on a busy street. The staff was very friendly and helpful. The property is a 25 minute walk along the beautiful lake path or a short bus ride from the center. Breakfast was fresh and very nice, especially the special poached egg dish. One suggestion I would make is better lighting in the rooms. There is a ceiling chandelier but bright, jarring bare bulb fixtures by each bed. Those need a lampshade or something more directional. There was also no lights near the bathroom mirrors so shaving and makeup, etc. are difficult. Also the bathroom had a window with only a sheer curtain so for privacy you have to pull down the exterior metal shade, which blocks natural light into the room. If the lighting conditions don’t bother you, this is a great place. Would stay again.

Partner

10/10

Exceptional

03 Jun 2026

Paul

Excellent staff, original decor. Highly recommend

10/10

Exceptional

26 May 2026

Bernadette

Beautiful property in a lovely location. Right across from the lake and a park, and just a short walk to city center. The staff was helpful and kind, it was clean and well-kept, and the extra touches were wonderful. We would certainly stay here again!

Friends_and_family Family

10/10

Exceptional

22 May 2026

Jade

Cute and clean room with a view of the lake. Friendly and helpful staff. Tasty breakfast. Well situated.

Family

10/10

Exceptional

12 May 2026

Pablo

The hotel had nice rooms and bathrooms. Beautiful views of lake available. Central location to bus and old town.

Family

10/10

Exceptional

09 May 2026

Robert

Although the menu was limited for Americans, the service provided by the staff was exceptional, as well as, the filtered coffee. No coffee machine to operate, just pour and enjoy..

Family

10/10

Exceptional

28 Apr 2026

Carmelina

Staff and hotel are amazing! I was so pleasantly surprised with the location and friendly and welcoming the staff was. I will definitely be revisiting this place. 10/10!!!

Partner

10/10

Exceptional

25 Apr 2026

Dawood

Great stay at a hotel with personality and a great location.

Staff were really friendly and helpful too.

Would definitely stay again if I find myself in Luzern in the future.

10/10

Exceptional

24 Apr 2026

Dennis Carlin

The room and the breakfast was great!!

10/10

Exceptional

21 Apr 2026

Jonathan

N/A

Family_with_children

4/10

Poor

20 Apr 2026

Gunnar M.

Without egg and bacon and meat prduczdu. Took breakfast off our list. Ate some place else. No air con.

Partner

10/10

Exceptional

20 Apr 2026

JAY

Staff welcome us, very friendly and explain parking down town was hard and explained how to use the bus lines. There is a stop for pick up and drop off by hotel. Very nice rooms and clean

10/10

Exceptional

11 Apr 2026

Dale

The staff was warm and very helpful. They enhanced our stay at this charming hotel. The breakfast was wonderful, and the breakfast room was lovely. We had a gorgeous view of the mountains and the lake.

Family

10/10

Exceptional

10 Apr 2026

Sevan

Charming hotel, cute rooms. The staff are very kind and helpful. Rooms were kept neat and clean everyday. Breakfast offered was nice, there was an assortment of options so it was difficult to find something to eat. The location of the hotel was wonderful. Just steps away from the lake. Pretty much-needed walking distance to anything!

Self

10/10

Exceptional

06 Apr 2026

Yara

The location is fantastic, and the staff are incredibly friendly and helpful. Check-in was smooth and easy, and my room was beautiful, with every detail thoughtfully designed. I especially appreciated the coffee and amenities on the second floor, as well as the in-room touches and the daily housekeeping service.

The quiet terrace with its beautiful view was another highlight. Even the small gestures, like the water bottle they gave me upon departure, made a difference.

I truly felt at home during my stay and only have positive things to say about this place.

10/10

Exceptional

04 Apr 2026

Denise

Quaint 150 year old hotel that has modern luxuries. We stayed in Room 35, which was on top floor with two window views of Lake Lucerne. Staff was very friendly. Would stay there again.

Partner

10/10

Exceptional

28 Mar 2026

Natasha

Stunning view of Lucerne lake from the room. Clean room, recently renovated. Spacious room and bath room.

Partner

10/10

Exceptional

04 Jan 2026

PAOLA

10/10 everything was great

Leisure Family

6/10

Pleasant

03 Jan 2026

Mauricio

More than a hotel, think it as a guest house instead…

Leisure Family_with_children

6/10

Pleasant

19 Dec 2025

rachel

Here’s my very honest review on this hotel

The hotel staff were amazing — friendly, attentive, and welcoming throughout our stay. There is a convenient coffee and tea station on Level 2, and hotel members can enjoy a free tram service to and from nearby areas. One of the highlights is the hotel’s location overlooking a beautiful lake, with easy access across a small road for a relaxing walk by the water, which is truly stunning. However, the hotel itself feels quite dated, with creaking floors and old-fashioned (though pretty) bathrooms. The room was relatively small for the price we paid, had very limited power outlets, and was somewhat dusty. Despite the beautiful surroundings, the view from the room was restricted by a small window, which slightly took away from the experience. Overall, the hotel would benefit from renovations. While it works for a short stay, it may not be ideal for a longer visit — in my opinion, 3–4 nights is more than enough. If I were to visit Lucerne again, I would likely explore other accommodation options instead of this one.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Elizabeth

The hotel was FABULOUS!!! Excellent location across the street from the lake, 15 minute walk to main train station (without hauling luggage). Beautiful rooms/ view. Outstanding staff! Planning to return in the spring/sumner.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Noah

Great place

10/10

Exceptional

11 Dec 2025

Kendra

The building and room were quite charming! I loved the flamingo wallpaper and pink toilet paper. Views of the lake were amazing. Staff was friendly. There was free Nespresso in the hall. It was a short walk to the train station and other activities. I would absolutely stay here again.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Catherine

The front desk staff were very helpful with directions and super nice in every interaction we had with them. Quiet lounge area to visit. Our room was comfortable. We loved the old hotel feel wlith modern art. This is a hotel for those that appreciate historic architecture and relaxed visiting.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Lisa

Fabulous!!!

Leisure Family

10/10

Exceptional

08 Dec 2025

Nancy

Unique, charming, very welcoming. Beautiful view.

10/10

Exceptional

23 Nov 2025

Nels

Room was great. Very friendly staff. Nice location in front of the lake.

Leisure

10/10

Exceptional

11 Nov 2025

Paige

Staff was extremely friendly. Decor was fun and artistic and the old building is full of charm. Lots of fun touches like the sock monkey mascot and free chocolate bar in the room made it unique. Breakfast buffet is fantastic. Only drawbacks wee creaky floors (to be expected) and very tiny elevator, but many old places have no elevator, so we can’t complain!

10/10

Exceptional

23 Oct 2025

William

Perhaps just an American quirk, but some hot food options (other than the one egg dish) would have been expected for the price of breakfast.

Leisure Partner

6/10

Pleasant

17 Oct 2025

Kent

The hotel wasn’t handicapped accessible. We had to drag all of our luggage up a lot of stairs outside and inside in order to check in.

Leisure Partner

6/10

Pleasant

15 Oct 2025

Dorothy M.

For the price I thought our room was small and quite old. Difficult heTing

Leisure Family

10/10

Exceptional

15 Oct 2025

Carolyn

The hotel is lovely!

Leisure Friends

10/10

Exceptional

14 Oct 2025

Darrin

Such a cute property! It was close enough to the old town to walk but there was no noise. And right across the street from a beautiful park. The staff was very helpful and so nice! Loved our stay.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Barbara

The place is lovely but what makes it special is the front desk staff. They are truly very professional, patient, and so very nice to the guests.

Leisure Friends

8/10

Excellent

12 Oct 2025

Ankur

Great location and view from room.staff was friendly and clean room. Bathroom door wasn't getting locked.

Leisure Family

10/10

Exceptional

12 Oct 2025

Alec

Room was comfortable and cozy. Staff were incredibly nice and recommended some good local spots to check out. Very close to the number 6 and 8 bus lines. I would highly recommend staying in this hotel for those visiting Lucerne.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Mike

Breakfast n/a
Limited bar but we got a wine we liked.
Room was beautiful. View of the lake.
STAFF -FANTASTIC

Partner

10/10

Exceptional

09 Oct 2025

k

Loved the hotel! Great location, helpful staff, comfy bed!

10/10

Exceptional

04 Oct 2025

Andrea

Stunning scenery and views of the mountain landscapes. Charming and eclectic style with fabulous staff and amenities.

Leisure Partner

10/10

Exceptional

02 Oct 2025

kenneth

Excellent hotel
Very well priced and located
All the staff were wonderful

Partner

10/10

Exceptional

01 Oct 2025

Trey

This was a lovely older hotel. Our room overlooked Lake Lucerne, which was just beautiful. The staff were extremely cordial and helpful from check-in to check-out. There was an issue at first with the elevator taking our bags up, so they carried them up for us. (They did notice that the door to the \"lift\" wasn't closed all the way, so that is why it didn't work initially.) They had a nice little breakfast buffet and would make whatever coffee you wanted and there was always a little snack for you.

Leisure Family

10/10

Exceptional

30 Sep 2025

Micaela

Wonderful hotel! Comfortable bed and clean room! Victoria the receptionist made our stay extra welcoming! Very enjoyable and highly recommend

Leisure Friends

8/10

Excellent

29 Sep 2025

Liane

Clean and comfortable room. Was a great set up for our family of four. Breakfast was delicious. Nice, scenic location

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Alexander

This hotel exceeded my expectations. The room was comfortable, clean, and well stocked with amenities. The property has a great location but really stands out with the staff - every team member I interacted with was incredibly welcoming, kind, and helpful.

A short walk to shops and restaurants, a beautiful lake view, and walkable to the train station (about 20 mins, easy enough even with luggage).

Highly recommended and I look forward to returning.

Business_and_leisure Self

8/10

Excellent

24 Sep 2025

Kevin

Everything was great. Or room was pretty small, but we were very comfortable in it. The only con was that there wasn't a microwave or refrigerator in our room.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Wesley T

BEST STAY IN LUCERNE!!!!!

Absolutely phenomenal stay from the moment of check-in. The blonde woman was so kind, courteous and welcoming. She wanted to ensure our room was ready, sat us down with a cappuccino and took our bags to our room. It was absolutely a wonderful welcome. The rooms were nice size with balcony, gorgeous lake views and sitting area and generous size bathroom and the beds were SO COMFORTABLE!!!! We wish we could have stayed for a week!

Partner

10/10

Exceptional

21 Sep 2025

gwen

A beautiful hotel with attention to all details. Very friendly accommodating staff. Would highly recommend.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Chunmei

Very beautiful hotel with lake view. Friendly staff.10 minutes walk to old town. Breakfast has tasty butter, fresh baked bread. Highly recommended.

Leisure Friends

6/10

Pleasant

14 Sep 2025

MEHDI

Just ok

Partner

10/10

Exceptional

12 Sep 2025

Maria Cecilia

This hotel has an excellent view of the lake and is across the street from the waterfront. It’s about a 15 minute walk to the Chapel Bridge. Our stay was a bit rainy but the hotel had umbrellas that we could borrow. We got a wonderful dinner recommendation from the front desk. Our room was clean, lovely and spacious. The hotel itself is stylish and charming. There is art everywhere—which is a nice touch. The only drawback was that parking was a little inconvenient (difficult when it is pouring rain) but other than that our stay was great.

The real strength of the property was its very friendly and accommodating staff. We would stay here again if we return to Lucerne.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Eric

Absolutely amazing staff. Very friendly and professional. The location across from Lake Lucerne could not be any better. Lots of dinner and shopping options nearby.

Leisure Partner

6/10

Pleasant

08 Sep 2025

Verified traveler

Switzerland Tour

The hotel have a very good location to the center.The staff are very friendly.However their room’s doesn’t have any amenities just a tv. We stayed in a suite,no coffee maker no microwave or refrigerator.Our room have a portable a/c,not a centralized one.If you have a lot of luggage it’s hard going thru their entrance since they don’t have a ramp,and they have a few flight of stairs.I think they charge more than they offer,and breakfast is not included.You’re paying for the location not for the services or amenities they offer.But hey Switzerland is expensive to start with.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

geoffrey

Front desk - breakfast staff fantastic!

Leisure Family

10/10

Exceptional

11 Aug 2025

Amit

Great location. Very convenient to all tourists site. Plus there is a beautiful park and boardwalk across from the hotel with amazing views. The hotel is very old, however the staff do a great job to ensure guests are taken care of. Plus the two bedroom option comes with 2.5 baths. Only one negative is the portable AC unit, but that’s not that much of an issue.

Leisure Family

10/10

Exceptional

08 Aug 2025

sean

Beautiful place, friendly staff . View is just amazing

Leisure Family

10/10

Exceptional

06 Aug 2025

Anubhav

Beautiful lake front property. You can go swim right in front of the hotel.

Leisure Family

8/10

Excellent

06 Aug 2025

lantian

Beautiful area by the lake, easy transportation to the downtown and everywhere else. Staff are friendly. It’s an old building, no a/c, only has movable a/loud in the night. Bathroom is out of date but clean. Humidity smell inside.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Lisa

Beautiful historic property. Located across the street from the lake in Lucerne. Very walkable to downtown Lucerne. The best part was the wonderful staff. They worked hard to make our stay perfect. Highly recommend this if you like older historic properties with a lot of character. We loved our room with the balcony.

Leisure Family

10/10

Exceptional

25 Jul 2025

Elise

The hotel was located opposite the lake and an easy walk or short bus ride into the centre of town. The rooms were clean and the beds comfortable. The terrace was a lovely space for a evening drink with great views.

Leisure Family

10/10

Exceptional

20 Jul 2025

SEMIDA

Beautiful location and very clean and cute European designed room. We had the family two bedroom suite. Would stay again!

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Michelle

We really enjoyed this hotel! It was our first stop on our 7 day trip to Switzerland. The breakfast buffet was our absolute favorite! We appreciate that they attempted to use air conditioning in our family suite, but the room with the unit was way more comfortable than the one without- even though there were adjoining rooms.
This was such a cute and unique hotel. Loved the decor and the small touches/ style that really made it stand out. The beds were comfortable. We enjoyed the outdoor patio and the view and its proximity to public transportation. The staff was wonderful as well!

Leisure Family

10/10

Exceptional

16 Jul 2025

Pam

Excellent location and comfortable hotel.

Leisure Family

10/10

Exceptional

15 Jul 2025

Jana

The hotel is an old mansion style building overlooking the lake. The location is perfect. The room had a portable AC which kept it nice and cool. The bed was very comfortable and the staff was very helpful and kind.

Leisure Partner

8/10

Excellent

14 Jul 2025

beate

lovely position. Loved the traditional feel

10/10

Exceptional

07 Jul 2025

Chilka

Amazing

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

gretta

We had the most beautiful view of Lake Lucerne from our room! The location was perfect- peaceful and quiet, yet still walkable to restaurants and shopping. We really enjoyed the scenic stroll along the lake each day. The hotel has a romantic charm that boutique hotel lovers will appreciate. Staff interactions were a bit mixed, two team members were warm and helpful, while the other two came off less welcoming. But overall, if you’re looking for stunning views, charm, and a quiet escape close to the heart of Lucerne, this hotel is a great choice.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Ashley

The hotel was nice, clean, and welcoming. The front desk staff helped us with parking, making reservations, and allowed us to leave our bags before we checked in.
We did not get the breakfast with our stay, but they did have coffee and fruit available to us on another floor which was nice. The room was great and we loved our view of the lake!

Leisure Friends

10/10

Exceptional

28 Jun 2025

Jeffrey

Family of 4. Staff was very friendly and the hotel had everything we needed for our stay! It was charming, basic and clean with a lovely restaurant.

10/10

Exceptional

25 Jun 2025

Kelly

Gorgeous view from room balcony.

Leisure Partner

8/10

Excellent

25 Jun 2025

Sammun

Need to update the facilities.

Leisure Family

10/10

Exceptional

23 Jun 2025

Verified traveler

Peaceful and quiet location

This hotel is more on a rustic vibe. Good location and beautiful scenery. Close to train stations, shopping and restaurants. A few steps away from a bus stop.

Partner

10/10

Exceptional

23 Jun 2025

Sabrina

The hotel was lovely! The staff exceptional! The room was well equipped with some quaint touches, and the location was perfect!

Leisure Family

10/10

Exceptional

22 Jun 2025

Nitesh

Large room and old architecture charm. Decent breakfast

Leisure Family

10/10

Exceptional

20 Jun 2025

Lei

The property is near the bus station and very accessible. Walking distance too from the main attractions. The reception staff specially Esther is friendly and helpful.

8/10

Excellent

18 Jun 2025

James

A lot of style and great location.

Leisure Partner

8/10

Excellent

18 Jun 2025

Brenda

Comfortable

Leisure Family

8/10

Excellent

16 Jun 2025

Deborah

This boutique hotel was the perfect location. Situated across from a beautiful park and the lake. After a day of touring it was a very nice walk back along the lake to the hotel. Staff were very nice and helpful.

Leisure Friends

10/10

Exceptional

10 Jun 2025

Jon

Staff was extremely friendly and helpful. Room was unique and spacious. Needed more racks to layout more than one suitcase. Would stay there again.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Cheryl

Beautiful setting, kind and helpful staff. Very clean. Walk or bus (free with hotel tourist card). Park right out from in the lake.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Janet

We felt that the hotel was honey and comfortable. The staff was very friendly and helpful. We had a lovely view and we enjoyed the breakfast and available bar.

Leisure Partner

10/10

Exceptional

05 Jun 2025

srividya

Beautiful hotel excellent location friendly staff

Leisure Family

10/10

Exceptional

02 Jun 2025

Jason

Amazingly friendly staff makes this charming hotel a great place to stay in Lucerne!

Friends_and_family Family

6/10

Pleasant

31 May 2025

James

Location is nice - quiet across from park . It’s a 20-25 minute walk from the train station .
Beautiful walk either way by lake .
Very friendly staff - helpful .
Room and bathroom somewhat spartan . Shower very small .
Breakfast - quite good but not exceptional .

Leisure Partner

10/10

Exceptional

30 May 2025

Ryan

The staff at the hotel made the stay extra special. Breakfast was delicious each day and the property is perfectly located in Lucern

Leisure Family

10/10

Exceptional

29 May 2025

Jonni

We loved this hotel. A hidden gem.
Small room but we didn’t spend much time there anyway.
The staff was above and beyond on every level. The location was perfect for enjoying Lucern. Truly loved our stay a this beautiful property.

Partner

10/10

Exceptional

28 May 2025

Nathan

Very helpful staff. Room has a fun vibe with a great view overlooking Lake Lucerne.

Leisure

10/10

Exceptional

24 May 2025

Ani

Wonderful location. Very nice view. Staff friendly and helpful.

Leisure Family

10/10

Exceptional

23 May 2025

Amanda

Beautiful older hotel within walking distance to a lot of sites in the area. Staff was so warm and friendly. Had a pleasant stay. Parking off site was about 28 USD a night if you rent a car for your trip but that was the only negative.

10/10

Exceptional

22 May 2025

Nancy

This property reminds me of the old fashioned pensions except that every room has a bathroom attached. II is not luxurious but down-to-earth with basic rooms and principal areas ( and with interesting art and often quirky decor choices) The rooms facing the street overlook a park and then the lake with mountains in the background.This alone is worth the 10 minute stroll into the centre of town. The staff are all very friendly and helpful.

Leisure

8/10

Excellent

22 May 2025

Judy Hope

Nice

Leisure Family

10/10

Exceptional

21 May 2025

Kimberly

Our stay was wonderful! Service was impeccable and the rooms were huge and very well appointed including an air conditioner. We would definitely stay here again!

Leisure Family

10/10

Exceptional

16 May 2025

kelly

Friendly staff, convenient location with a beautiful view of the park and lake. Close to the train and bus stops. The room was clean and comfortable.

Leisure Partner