Name: Comfort Suites Smyrna - Nashville Area
Address: 3001 Highwood Blvd, Smyrna, 37167, US

10/10

Exceptional

30 Jul 2026

Daniel

Very nice and pleasant. Would stay there again.

10/10

Exceptional

27 Jul 2026

Becky

Room was clean upon arrival. However, my granddaughter showed me when we were leaving the underside of the comforter was dirty. It was dried food. I didn't sleep on that side so I didn't see it to begin with. Otherwise nice place to lay your head.

8/10

Excellent

26 Jul 2026

Greg

Convenient location

2/10

Poor

23 Jul 2026

Cheryl

I was unable to check in n due to lack of power

10/10

Exceptional

10 Jul 2026

Melanie

I loved the size of the room! The furniture was showing wear and should be replaced but other than that, my stay was great

Self

8/10

Excellent

14 Jun 2026

Jill

We thought the property was nice. I would recommend staying here. The other 3 rooms stayed in by other family members thought the same thing.
Breakfast was satisfactory but for the price we didn’t expect more.
Thank you!

Family

2/10

Poor

11 Jun 2026

Nazariy

Very RUDE!!!!

Very rude gentleman at check-in. The customer service was unprofessional and made us feel unwelcome from the moment we arrived. Unfortunately, this experience ruined our stay. I would never stay here again and cannot recommend this property to others. Management should address how guests are treated at check-in.

Business

10/10

Exceptional

05 Jun 2026

JD

Great stay, always a great night when I’m in town here.

6/10

Pleasant

29 May 2026

george

A/c didn’t work. Should be 0 stars

8/10

Excellent

24 May 2026

Pamela

My biggest issue is that the front desk staff was always in the back with a phone number to call if needed. I was also disappointed that there wasn't coffee available except for breakfast.

Friends

6/10

Pleasant

23 May 2026

Mark

Staff was not very helpful the first day
On checkout they were better

Family_with_children

10/10

Exceptional

18 May 2026

Shirley

Had a very nice two night stay.! Very clean, staff was helpful My son used the workout room. Breakfast was just ok. Coffee was terrible. Coffee in room was better than breakfast. That was the only thing that was not great!

Friends_and_family Family

10/10

Exceptional

18 May 2026

David

Excellent stay. Plenty of restaurants and stores nearby

Friends_and_family Friends

8/10

Excellent

17 May 2026

Thomas

Room was clean but AC didn’t work very good. Breakfast was good. Didn’t use toe pool

8/10

Excellent

16 May 2026

Rio

My kiddos enjoyed the pool. The breakfast was fresh and prompt in the morning. We had an issue with a leak and had to switch rooms. The staff was friendly and professional.

Friends_and_family Family

6/10

Pleasant

13 May 2026

Karen

AC rattled pretty bad in our room. Breakfast was fair. Room had an odd smell to it

Partner

10/10

Exceptional

13 May 2026

Daniel

Breakfast was decent. Hotel was nice. I would definitely stay there.

Self

4/10

Poor

04 May 2026

Stephanie

The location of this property was great. Our stay was a different story. At check in no one was at the desk, I waited for close to 10 minutes before anyone helped me. I later ask for wash clothes and was told I could get them in the morning when additional staff was there. I have stayed at many hotels and have never been told to wait till tomorrow! Unfortunately no one was in the hallway with the cart in the morning nor was there anyone at the desk so we never got the wash clothes………. Listening noted a buffet breakfast and this was anything but that. They had a waffle maker with a couple pieces of sausage and egg patties that dried out hours before. The bread/muffin box and cereal dispensers were dirty this was not a buffet breakfast! Not to mention the door in the room did not extend to the floor, I could put my whole arm under the door to the hallway. It’s safe to safe to say that we won’t be staying there again.

Partner

8/10

Excellent

03 May 2026

Jared

Everything was great except the morning coffee was terrible.

Self

8/10

Excellent

24 Apr 2026

Alan

There wasn’t any staff there for almost 30 minutes, as I waited at the counter to check in….

6/10

Pleasant

23 Apr 2026

Elyse

There was a pair of dirty underwear in my room and there was never anyone at the front desk.

Self

10/10

Exceptional

19 Apr 2026

Stacy

Super, comfy bed and quiet area.

Partner

4/10

Poor

27 Mar 2026

Shameka

Room was not clean, sheets had a spot on it , dead lady bugs in the window , one live lady bug was flying in the room. Two dirty face towles in the room, went it go get clean ones and the front desk person said house keeping was gone and he was working by hisself to come back in the morning. Something was splashed on the wall . There were spots on matress

Family_with_children

8/10

Excellent

10 Mar 2026

Pamela

Lady bugs in room

Self

2/10

Poor

10 Mar 2026

Jeremy

WORST HOTEL IN SMYRNA

2/10

Poor

10 Mar 2026

Jeremy

WORST HOTEL EVER!!!!!!

2/10

Poor

10 Mar 2026

Jeremy

DO NOT COME HERE!!!!! OWNER IS TERRIBLE

2/10

Poor

10 Mar 2026

Jeremy

DO NOT COME HERE!!!!! I repeat! DO NOT COME HERE!!!!! Owner is very rude and unprofessional they have no hospitality.

2/10

Poor

10 Mar 2026

Jeremy

Staff is terrible. They will treat you like you are not their guest. DO NOT COME HERE!!!!!!!

2/10

Poor

10 Mar 2026

Jeremy

Owner was very rude and very unprofessional. Everything we did or asked for was a problem. Simple things like towels and wash cloths, using the pool, even requesting to get keys reset because they stopped working. He did not want to provide linen for the sofa bed because I forgot to list one extra guest, implying he missed out on money. He was very aggressive and talked to me as if I wasn’t his guest. I wouldn’t advise anyone to spend their money here. They don’t change the coffee and they do not show hospitality to their guests. DO NOT COME HERE!!

6/10

Pleasant

24 Feb 2026

Roger

Hotel not up to date. Not real clean. Breakfast was skimpy.

Partner

8/10

Excellent

16 Feb 2026

Jim

Room was good , only thing always had to find someone for the front counter

Self

10/10

Exceptional

31 Jan 2026

Jessica

The staff were friendly and the room was clean.

Leisure Self

8/10

Excellent

08 Dec 2025

Tia

The room was ok. It needed a deep clean and you could tell the property was dated. The first time I've ever stayed at a hotel that was nearly empty. Less that 8 cars on the property. But i will say outside of the room everywhere was clean and smelled nice that i could see. Our room was a bit musty maybe because it a been closed off due to non use. Overall i would give it a 7/10.

2/10

Poor

16 Nov 2025

Shawnda

There was an infestation of lady bugs and the toilet ran continuously. Also, breakfast not good at all we ended up doing next door to cracker Barrel

Family

2/10

Poor

27 Oct 2025

Aleisha

This place does the absolute bare minimum to get by and the manager is extremely rude.

Business Self

8/10

Excellent

26 Oct 2025

Vickie

Efficient check in. Great spacious room with comfortable king bed. Breakfast was sufficient although toaster would not toast evenly and only waffle maker had a malfunctioning timer. Same exact menu options every day. Indoor pool is not heated but the pool room is heated. No bathroom off pool room, but down hall. Quiet stay until last night when large group of teens visited in groups in lobby, breakfast room and hallways on several floors, making it difficult to get to and from own room.

Business

8/10

Excellent

21 Oct 2025

Tracy

The hotel was quiet and comfortable. Our room was nice and big, but the floors weren't as clean as I would have thought. They need to pay more attention to detail on the vacuuming the carpet. I saw some debits along the edge of beds and a long the edge of the floor near the window. The air was nice and cool. The bed was comfy. The breakfast quality is a bit lacking, but par for a continental style breakfast. The indoor pool appears nice, although we didn't use it. The water was too cool for me. They have a laundry area and a exercise room. I would stay again if in that area. It's a bit of a drive to midtown and downtown Nashville, about 30 minutes.

Partner

8/10

Excellent

18 Oct 2025

Sarah

Okay

10/10

Exceptional

05 Oct 2025

Susan

All good. Nice big, clean room

4/10

Poor

04 Oct 2025

Jeffrey

Received no maid service during 3 night stay. Unannounced attempted entry by two males. Entry was blocked by security bar. I lost travel docs at room stay - passport and visa for entry into foreign country.

Leisure Partner

6/10

Pleasant

26 Sep 2025

Paul

Rooms were fine, adequately large and comfortable. Don’t waste your time with the breakfast buffet however.

Business

8/10

Excellent

23 Aug 2025

Arthur

Not a glitzy place but loved the price as compared to the extravagant prices of hotels in Nashville, approximately 15 miles away. I'd stay here again.

10/10

Exceptional

13 Aug 2025

Donald

Everything was great, from easy and quick check in to check out.

Leisure Friends

10/10

Exceptional

11 Aug 2025

Cecil

Excellent experience

6/10

Pleasant

05 Aug 2025

Jennifer

Decent

The first room I was in the tub was dirty they did switch me. The second room the air conditioner wasn’t really working and was loud so much so I had to turn the tv all the way up when it was on. Breakfast was decent hotel breakfast food. The only issue I would say is the check in person wasn’t very friendly and when they came to clean the room I said no thank you and they still insisted on taking my towels but didn’t replace them.

Self

4/10

Poor

23 Jul 2025

Julie

The bedding was stained. The air conditioning did work, the furniture had tears in the fabric. There was no fruit at breakfast.

Leisure Family

2/10

Poor

15 Jul 2025

Verified traveler

Soiled bedding and mattress.

The mattress and bedding were soiled. We did not stay and left the premises immediately.

Friends_and_family Family

8/10

Excellent

11 Jul 2025

Emmanuel

It was good, thank you

8/10

Excellent

21 Jun 2025

John

Nice, well kept property up to the standards I would expect for a Comfort Inn. The receptionist was on the phone when we checked in so only handed me the room card and nothing else, but the room was fine.

Business

10/10

Exceptional

15 Jun 2025

Kaylia

I enjoyed staying at this location quiet nice environment but we had to wait about ten to fifteen minutes for someone at the front desk.

Family_with_children

6/10

Pleasant

08 Jun 2025

Jonathan

Wasnt a bad place, but free breakfast was dog food basically and room had trash in a few places left over from previous guest.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Robert

Easy check in

10/10

Exceptional

30 May 2025

Cherrell

Friendly staff and very accommodating. My only complaint is they didn’t h

8/10

Excellent

29 May 2025

PAMELA

Found a dirty towel in the bathroom when we got there and found a dirty diaper underneath the bed. Otherwise, the stay was relatively nice.

10/10

Exceptional

28 May 2025

Bernice

Room was very nice, loved that it had a small living rm to set and visit with family.

10/10

Exceptional

10 May 2025

Dale

Excellent all the way around! Staff is friendly and helpful, breakfast is great, rooms are large and clean...list goes on and on. Even if the more expensive hotels in this strip of hotels were same price, I would still stay here. Thanks!

Self

10/10

Exceptional

10 May 2025

Lina

Can’t put or select Quite cause the room next to us had a couple in it that was very loud yelling at each other. My second call to front desk solved the problem.
That is the one and only complaint I have. Also was very surprised and pleased at the room cost for $114.00 I hope this is correcy

8/10

Excellent

04 May 2025

Frank

Easy check in

Business Self

4/10

Poor

06 Apr 2025

Richard

The man who checked us in was rude and unfriendly. Can’t believe this is the first complaint that you have received about him. Also, the tub filler was loose from the wall, the hairdryer didn’t work, and the bath towels were old a very thin.

Partner

10/10

Exceptional

06 Apr 2025

Chad

Quiet and clean and affordable. Lots of shopping and restaurant options nearby. Continental breakfast was good with a number of options and was well stocked.

Leisure Family

2/10

Poor

25 Mar 2025

Joseph

I arrived to check in today (reservation made earlier) No one in the lobby. A sign said to call a number for 'immediate assistance\".
I waited about 15 minutes before I called the number. I immediately received a text that said, \"I'll call you later\".
I text back and asked when I could check in with no response. About 30 minutes later a young man came to the lobby. I asked to speak with the manager of the property and he said that was there phone number that I had called. I left and reserved a room across the street.
Pathetic...

Business Self

4/10

Poor

26 Feb 2025

Hubert

Very well Kept

Leisure Partner

8/10

Excellent

16 Feb 2025

Robert

It was good.

Leisure Self

6/10

Pleasant

02 Feb 2025

Thomas

The area was quite dark. The bed pillows need to be replaced, odor and stains.

8/10

Excellent

18 Jan 2025

Verified traveler

Everything was great except the walls are paper thin..
Me and the girlfriend had an absolutely wonderful, amazing and romantic night.
Annnd then the guy in the next room coughed and litterally sounded like he was in the little closet in our room...

Partner

2/10

Poor

08 Jan 2025

George

Staff refused to let me speak to the manager and kept saying he's not in and his hours are unpredictable. I called corporate who just transferred me back to the front desk. I am still unable to speak to the manager to this day about my reservation.

4/10

Poor

12 Dec 2024

Jean

Check-in clerk was unfriendly. Gave us our key and walked away. Breakfast had only a few eggs and one sausage available even though there was over an hour left on the stated service times. no one ever came out to check on the food and no one was at the counter to check out

Leisure Partner

8/10

Excellent

16 Nov 2024

Anne

Loved the comfy king bed. Tub could have used a good scrubbing.

6/10

Pleasant

15 Nov 2024

John

Shower head and bath faucet need to be changed.
Heater/ac needs to be serviced. Automatic on/off did not work.

Leisure Family

4/10

Poor

08 Nov 2024

Kolawole

Poor human relation by the

The owner of the hotel lacks human relation. He needs to be thought how to relate to customers.
The workers were so dirty. They wore the same cloth for two days in a row, back to back.
The food wasn't ok at all. I can't recommend anyone to come to that hotel in future.

4/10

Poor

03 Nov 2024

Glenda

Upon checking in to the hotel, no one was at the counter. After waiting a young man came out to assist me. He was not rude, but was not friendly-almost non social, He had AirPods in and then mumbled a few sentences. After asking several times to repeat himself, and filling out unnecessary paperwork(everything should be digital since I reserved the room online), I was able to get my keys. The room itself was alright, a little dated but mostly clean. The next morning we went down to breakfast to find very little food out. It was 8:30am. The same young man had apparently started cleaning up at 8:00am as he was not aware of the time change. After showing him my watch and he did manage to get a few items back out. We were not the only ones to inform him of the time change. He seemed to be the only employee there. I just have never had an experience like this at a hotel. No service, just blank stares and incompetence.

Leisure Family

8/10

Excellent

03 Nov 2024

Jean

Check in process was slow. Employee didn’t really seem to know what he was doing

Leisure

2/10

Poor

25 Oct 2024

Angela

ENTER AT YOUR OWN RISK!!!

I already posted my HALLOWEEN experience from yesterday!!! WNTER THIS HOTEL AT YOUR OWN RISK!!!. RUNNNNN!!!!

Friends_and_family Family

2/10

Poor

24 Oct 2024

Angela

ENTER AT YOUR OWN RISK!!! DANGEROUS!!!

ENTER AT YOYR OWN RISK!!! DON’T DO IT!!! IT’S A DEMON AT THE FRONT DESK!!! It was awful! The manager (owner), Sam, cussed my elderly sister out and screamed at her and told her to get the (blank-cuss word) out of his hotel. We paid for two nights but only could stay one. He would not honor the paid reservation the next day because it was in my name. They don’t honor paid reservations and will cuss you out if you try to explain. He told us he wasn’t interested in an explanation by his worker who tried to explain the arrangement he made with me that I made for my family. He told his employee to SHUT UP YOU WORK FOR ME! I’m a gospel singer and I travel weekly. People and churches make arrangements for me weekly in their name. I have NEVER been treated like this before and we lost $140 because of his rudeness and lack of business sense. He was pure evil. Corporate and Better Business Bureau will know about this. Unacceptable. Unacceptable.

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Jeffrey

Quiet environment, good a/c operation, and good breakfasts.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Tony

Awesome. Major step to the Comfort Inn Brand. Perfect room for travel. Great bed and great breakfast

Leisure Family

4/10

Poor

07 Oct 2024

Verified traveler

Don’t recommend. Bugs in the bathroom and mold. No info when asked told you prepaid I don’t need anything he was abrupt and dismissive The breakfast was not good. No variety. Two types of eggs and cold cereal.

Self

8/10

Excellent

29 Sep 2024

Kim

Front desk was not very welcoming or friendly. Not rude, just not friendly.

Business_and_leisure Partner

8/10

Excellent

15 Sep 2024

Emmanuel

It was so good, I wish to get back again.

Leisure Self

10/10

Exceptional

18 Aug 2024

Verified traveler

Nice stay

Self

10/10

Exceptional

01 Aug 2024

Harold

Room size was great, we stayed in an accessible room, clean modern, really nice will stay there again if needed.

Business Partner

8/10

Excellent

15 Jul 2024

REGINA

The staff and hotel room were greater than we expected.

Business_and_leisure Family

8/10

Excellent

25 Jun 2024

Omesha

A mile from shopping and such, only 15 minutes to Nashville. Safe and comfortable place to stay! Would return.

Leisure Self

6/10

Pleasant

23 Jun 2024

Verified traveler

Sub par

The employees were not friendly. The air conditioner in my room was not good. Room smelled.

Business

8/10

Excellent

12 Jun 2024

Verified traveler

Ok

Room could have been cleaner , toilet was broken had to lever hanging out side of it . No sleep timer on TV. On a positive not the breakfast was better then most

Self

2/10

Poor

19 May 2024

Walt

No enough choices at breakfast like Comfort Suites in Lebanon, Tenn.

Leisure Family

10/10

Exceptional

18 May 2024

Sheila

No surprises. Nice property.

Leisure

8/10

Excellent

07 May 2024

Verified traveler

The room was clean though the drain for the ac leaked. The morning breakfast crew were awesome.

Friends_and_family Family

6/10

Pleasant

05 May 2024

DAVID

The desk clerk was something back this side of friendly, there was litter in the parking lot from someone’s trip to get fast food, the trash had not been emptied in our room (I noticed that when i threw something away, I wasn’t the first to have done so in that particular basket) and there were toothpaste spatters on the faucet in the bathroom. Otherwise it’s very nice.

Leisure Family

10/10

Exceptional

24 Mar 2024

Shantel

It was great amd affordable.

10/10

Exceptional

22 Mar 2024

Verified traveler

Great

Business Pet

10/10

Exceptional

17 Mar 2024

steven

Nice

Nice large room couch and side chair put your feet up on footstools after long day of driving great!

Friends_and_family Friends

10/10

Exceptional

03 Mar 2024

Ted

Everything from reserving, checking in, cleanliness comforting and checking in was to notch.
Would recommend.

Self

10/10

Exceptional

16 Jun 2023

JOSE

VERY LITTLE TRAFFIC
GREAT BREAKFAST EVERY MORNING

NOTHING I DIDN'T LIKE

THANK YOU VERY MUCH :)

Business Self

8/10

Excellent

26 May 2016

Ronald

Happy Wife

Good

Partner

8/10

Excellent

23 May 2016

Anthony

A decent place for the money.

6/10

Pleasant

06 Mar 2016

Verified traveler

Good hotel

The hotel was great the rooms lobby and pool were very clean!! The night person that worked the desk was very rude and not very helpful. Other than the rude night staff person my stay was great!

4/10

Poor

04 Mar 2016

John

Very Disappointing

The hotel looks great from the outside, like brand new, the lobby is nice, but once I entered my room it was very disappointing. The carpet is ripped up from the entrance door to the bathroom, the carpet was filthy, so bad that I would not take off my socks to walk on the floor. The furniture looked like it had been purchased from a garage sale, the desk chair arm rest were all chewed up. I actually moved out the next day to another hotel in the area this room was so bad. I would not recommend this hotel unless you just want to cheap place to stay and don't care about cleanliness.If you are looking for a good continental breakfast this is also not the place to stay. I go to Smyrna for business and this was my first time and I will not stay there again. I don't know how this hotel got the 4+ rating, I also had 3 colleagues with me and they said the same about their rooms, we all moved to another hotel.

6/10

Pleasant

26 Feb 2016

Evelyn

Good location, close to numerous restaurants.

The hotel lobby, hallways and room was nice and clean. The bed was a little uncomfortable the mattress was to hard so I didn't sleep very well. There was something wrong with the heating unit. The room would either be really cold or really hot, so that also interfered with my sleep. I found myself really ready to go back home to Birmingham.