Name: Grand Alora Hotel
Address: No. 888, Persiaran Bandar Baru Mergong, Alor Setar, Kedah, 05150, MY

8/10

Excellent

01 Apr 2026

razman

Yes

4/10

Poor

11 Mar 2025

Loh

The room floor feel dirty especially toilet. Staff very friendly and helpful.

Leisure Family

6/10

Pleasant

14 Apr 2024

Cheng Ean

Hotel condition was bad, first check in room was not cleaning, all the trash and bed not clean… change to the new room and room are too dark

Friends_and_family Friends

8/10

Excellent

24 Feb 2024

John

A very pleasant 2 day stay in Alor Setar.

A very pleasant 2 day stay at the hotel. The room allocated was spacious, clean and comfortable. I used the gym and swimming facilities and both were good. I used the hotel for breakfast and for evening meals and both were very good with a wide range of selection. All of the staff I encountered were very friendly and courteous. The main tourist sites within the city were only 15 minutes drive away or 12 Ringgit (£2) by taxi.

Self

4/10

Poor

25 Aug 2023

Verified traveler

Not so good. Smell of smoke in the early hours of the morning in a non smoking room.

Friends_and_family Family

8/10

Excellent

10 Aug 2023

Mahazeey

The hotel is surrounded by shopping malls, shops, restaurants and street food stalls. Nice place. Just suggestion to add more light inside the room, it’s quite uncomfortable for me with vision problems. Also dirty kettle.

Leisure Family

10/10

Exceptional

18 Dec 2022

Jason

Family trip

Overall, kids enjoyed the trip. Rooms are ok.

Friends_and_family Family

4/10

Poor

13 Dec 2022

Lee Cheng

Disappointed with the room ,dirty carpet with smell ,coffee cup wit lipstick and coffee stained.only gd is the room is big.

Leisure Family

8/10

Excellent

29 Sep 2022

Aminuddin

Good place to stay

Leisure Family_with_children

6/10

Pleasant

14 Jul 2022

Nasraat Begum

Everything ok except should be more clean, a lot of dust on the carpet and furniture. Handheld Shower very difficult to use or adjust when I don’t want to use the rain shower.

Leisure Family

10/10

Exceptional

04 Jul 2022

DEVKUMAR

Bathroom requires more cleaning, other a nice place

Business Partner

10/10

Exceptional

27 Feb 2022

Datin Hasnira

Our short stay at Grand Alora, Alor Setar

The receptionist was customer friendly and really helped to ensure that our rooms were as we requested. Excellent service.

Business

8/10

Excellent

11 Jan 2022

Husni Zai

Time to improve

Not bad stay but service should be improved esp at hotel's cafe.

Friends_and_family Family

4/10

Poor

09 Apr 2021

Verified traveler

I found that the room was not in good condition. The wallpaper is peeled off, and the ambiance was gloomy due to poor lighting. The janitor did not adequately clean the shower cubicle. The toilet's ventilation fan made loud squeaky noises.

Business Self

4/10

Poor

25 Mar 2021

Kuganesen

Business Visit

The stay was not so great. None of the problems able to be solved by the hotel staff. Front offce staff also not so friendly.

1. TV can't be view. All channels cant be view.
2. Internet connection not available.

I had some great time staying in this hotel before but not this time.

Business

6/10

Pleasant

17 Dec 2020

chiaw swee

Mehh

Ok stay... but staff not welcoming... didnt even offer to carry luggages... called housekeeping to request tissue papers: got this response on the phone: \"What you want?\"... airconditioner cannot adjust temperature... cold like in a fridge... hope they improve

Partner

10/10

Exceptional

25 Nov 2020

md ramzi

superb

amazing

Business

6/10

Pleasant

06 Jul 2020

Verified traveler

Room access card couldn't use. Receptionist not really helpful. Have to be rude to get things done.

Business Self

6/10

Pleasant

22 Jun 2020

Zulkiffli

Not as per booking

Breakfast was only for 1 pax per room as compared to when I booked which stated breakfast for 2 pax per room

Amenities such as soaps, bath gel and no shampoo provided. Not replenished on second day.

Friends_and_family Family

6/10

Pleasant

01 Apr 2020

Verified traveler

Problem with the Internet. Non of the staff is helpful in this sense. Called numerous time with no reply. Even went down to the reception but did not get any help. During check out tried to talk to the duty manager but does not treat customer properly by not attending. Only gave a call after left the place.

Friends_and_family Partner

4/10

Poor

01 Mar 2020

Keat Boon

Not worth it

I ask for non smoking they give me smoking room.
At this kind of rate, don’t even provide newspaper to guest at room

Business

8/10

Excellent

31 Jan 2020

Bukhari

Good and pleasant

Business Self

8/10

Excellent

31 Jan 2020

Verified traveler

Good location

Friends_and_family Family_with_children

6/10

Pleasant

26 Jan 2020

Chin

Friendly staff. Nice breakfast. Swimming pools not well maintained and looked dirty. Deck cordoned off for maintenance. Poor planning for festive season.

Friends_and_family Family_with_children

4/10

Poor

21 Jan 2020

Wallace

Not satisfied.

Friends_and_family Partner

6/10

Pleasant

04 Jan 2020

Azhar

Location is great as it is close proximity with Tesco, banks and restaurants. Ample free parking.

Hotel room condition a bit run down.

Friends_and_family Family

6/10

Pleasant

24 Dec 2019

ABDUL

Satisfactory but hv a lot of room for improvements

Overall a good and decent hotel even though the rates can be expensive. We stayed on 15th floor and the corridor is stuffy. AC not switched on along the corridor but AC are super cool in the rooms, you can't really adjust the temperature. The hot water in bathroom is so hot and you cant really adjust the temperature down either, so cant complaints about not having hot water or sauna..lol. Location is good, lot of street food stalls, laundry shop nearby and huge Tesco just opposite the hotel. Breakfast buffet is average but dont be so late because they dont really replenish ..not worth paying RM36 per PAX. If you have kids swimming pool need cleaning and maintenance. The pool area on 3rd floor could be very hot and not much shades are offered on this area.

Friends_and_family Family

10/10

Exceptional

12 Dec 2019

NK

Everything about this place is just nice. The location, the staff, the services are great.

Leisure Friends

8/10

Excellent

28 Nov 2019

Verified traveler

Shower not so good. Water temperature alternating hot and cold during shower. Water outlet was clogged. So the bathroom got flooded by the time shower was over.
Wi Fi not strong

Friends_and_family Family

4/10

Poor

17 Nov 2019

Anson

You need to call for hair dryer, there is no paper shoes n water is yellowish

Leisure Family

8/10

Excellent

10 Nov 2019

Zalzalee

no jammed at this area..peacefully

Business Partner

8/10

Excellent

03 Oct 2019

RZ

nice hotel and good service

Leisure Partner

8/10

Excellent

08 Sep 2019

Verified traveler

Nice buffet breakfast.

Friends_and_family Family

8/10

Excellent

28 Aug 2019

AdraSunny

Overall its ok. But level 4 little bit smelly maybe the carpet.

Business Partner

10/10

Exceptional

08 Jul 2019

Mohd

Will visit again

Business_and_leisure Family

8/10

Excellent

25 Apr 2019

ABDUL GHAFAR

Love to stay here

8/10

Excellent

06 Apr 2019

Verified traveler

Large bedroom although the bathroom was a bit tight.

Friends_and_family Partner

8/10

Excellent

25 Mar 2019

Awana

The room very clean

Leisure Family

8/10

Excellent

20 Mar 2019

Verified traveler

Nice omelet!

The room was too dark, we need more lights. Bed was good enough for sleep. Above all things, the omelet which I ate at breakfast was super nice! One of the best I've ever had in my life, better than other wolrd wide expensive resort hotels.

6/10

Pleasant

24 Feb 2019

Dennis

It’s an okay hotel to stay for a few nights.

The pool was disappointing because there isn’t any lounge chair or a shaded area to sit. The pool towels were frayed .

Partner

8/10

Excellent

06 Feb 2019

Verified traveler

Great location with Tesco just opposite to the hotel.
Clean room with sufficient space.

6/10

Pleasant

03 Feb 2019

Verified traveler

Booked for 2 adult n 2 children with breakfast for 4 including children but the room provided is only for 2 and breakfast given only for 2. Reason given is hotel standard practise.

4/10

Poor

30 Jan 2019

Verified traveler

dirty shower area

ask for change of room because of dirty shower area. unfortunately, the replacement room also have a same problem-dirty shower area. very sad.

6/10

Pleasant

23 Jan 2019

Verified traveler

Near to hypermarket. Usage of hair dryer was not convenience. Towel look a not dirty

8/10

Excellent

26 Dec 2018

Jun sheng

Abit noisy can hear opposite room voice

Friends

8/10

Excellent

25 Dec 2018

Verified traveler

Nice hotel, clean, neat & tidy. Only few spots of stain on the wall & in the bathroom. Room lighting is too deem. But overall ok. Recommended.

10/10

Exceptional

23 Dec 2018

Verified traveler

Pleasant stay at Grand Alora

10/10

Exceptional

06 Nov 2018

Faizah

Nice new hotel, next to food stall and Tesco
Room are clean and confortable
Nice delicous breakfast
Hotel staff are friendly and services are excellent
Would recommend to relatives and friends to stay here if they come to Alor Setar and I'll come back in the future

4/10

Poor

14 Oct 2018

Shazi

Hotel quite far away from the main town. Though it’s apparently just three years old hotel, service and housekeeping are poor. No hand towels in the toilet, no hair dryer provided. The room intercom was not working till I requested it to be fixed, the table clock (unusual for a hotel to provide though) was not working, the sheer curtain on the window was torn ! The gym machines was not cleaned as there was a lot of sweat marks of previous users on the same... no water in the gym !! I won’t repeat my stay here for sure !

10/10

Exceptional

11 Oct 2018

Zulkifli

Best hotel in Alir Setar

Clean and spaciuos

8/10

Excellent

10 Oct 2018

Verified traveler

suitable for work trip. need more staff at reception during morning check out

6/10

Pleasant

11 Sep 2018

A.A

Ok for Short Stay

Ok for a short stay. We took this hotel as a transit from Langkawi. The room is OK but should put effort on the cleanliness.You can hear people talking from outside the room whenever they walked down the hallway. Shower room door didn't work well the floor got messy after taking the shower. Breakfast is OK and it's easy to get dinner nearby.

10/10

Exceptional

17 Aug 2018

Roger

Hotel OK but check in and out to be faster

The check out is extremely slow even being first customer it takes ages, means 10-15 mins....

6/10

Pleasant

30 Jul 2018

Verified traveler

Bathroom drain partly blocked and flooding when showering. Also there was gum stuck to the carpet. Otherwise other areas fairly clean.

6/10

Pleasant

22 Jul 2018

JJ

The room was very very dim at night. Couldn't do my reading.

4/10

Poor

03 Jul 2018

jed

Nice hotel, close to tesco and warong2.

Room cleanliness ok. But sound coming from aircond disturbing us from sleeping. Room smell not so good. Need to add more variety & tasty foods for breakfast. Half boiled egg almost fully cooked. Pekerja2 cepat sangat clearkan meja termasuk sudu & garfu walaupun masih diperlukan.

10/10

Exceptional

27 May 2018

halim

Great stayed..
All the staff is very friendly..
So helping...
Room is very clean...

6/10

Pleasant

07 May 2018

Verified traveler

average quality but hg price

aircond problem, poor tv reception and less channel.

10/10

Exceptional

14 Apr 2018

Verified traveler

Its was great plus the breakfast soooo satisfies!!

Partner

10/10

Exceptional

25 Mar 2018

wafiuddin

Nice hotel

Near to tesco mall and surrounding to many food stall.

10/10

Exceptional

18 Mar 2018

Verified traveler

Nice & cosy

Quiet environment

8/10

Excellent

11 Mar 2018

Verified traveler

Value for money

The room was nice, clean and comfortable, I really had a nice sleep there.

6/10

Pleasant

09 Mar 2018

Zamphim

Should train more to your staff

A bit dispointted with the services. Should get more training on hotels services. Recomended

10/10

Exceptional

09 Mar 2018

Verified traveler

Nice view from room

Awesome paddy field view from my room.
Good breakfast.

10/10

Exceptional

07 Mar 2018

Verified traveler

good location

situated next to tesco and not a crowded place, really convenient to get anything needed for my business travel. however the wifi is very slow and need to be improved

8/10

Excellent

25 Feb 2018

Bob

Nice

Easy to locate. Plenty of foods to choose from in the evening from surrounding area. Opposite the hotel is a hypermarket.
WiFi sucks !

6/10

Pleasant

24 Feb 2018

Muhammad Ubaidah

Breakfast tasteless and maintenance not doing well

Partner

8/10

Excellent

29 Jan 2018

Verified traveler

Recommended hotel in alor setar

Nice and quite cheap.

Family

8/10

Excellent

23 Jan 2018

Verified traveler

Overall ok.

Enjoy it's breakfast as usual.

The bathroom doesn't smell new but used. Unsure if it is cigarette.

Shower wasn't working alright. Leaking.

6/10

Pleasant

05 Jan 2018

Verified traveler

Room with spider web

This is our first time stay in this hotel. However the cleanliness of the room is very disappointing as there are spider web on the lamp and the cabinet. It is also very disgusting as there is remaining water in the water heater kettle. The bed size is big but the hotel put on an additional layer 3 inch thin of mattress on the original king size mattress which causes the bed become too soft. Not sure why they add on the mattress. Overall the breakfast are nice. Please improve the cleanliness and suggest to inspect the cleanliness of the room before the guest check in. Thanks.

10/10

Exceptional

31 Dec 2017

iss

very2 good

enjoy & im happy so much

6/10

Pleasant

30 Dec 2017

lee

The wifi speed is too slow, and signal is also weak keep disconnecting. There is one smell when entering into a room, there should be some automatic room fragrance at least to keep the room smell great. And the water tap for washing hand dont have a proper temperature adjustment, tried to move to left and right but the water still too hot

10/10

Exceptional

26 Dec 2017

Dalila

nice and clean hotel with ample carpark

great stay

10/10

Exceptional

26 Dec 2017

Nur Aiman Syazwan

It was very amazing!! Comfort room and delicious food for breakfast buffet.

6/10

Pleasant

23 Dec 2017

aszua

Love the room . Wish to stay longer .floor carpet not very clean

6/10

Pleasant

15 Dec 2017

Verified traveler

Near tesco and eating places. Nearby night hawkers , just walking distance to eatery places.

8/10

Excellent

02 Sep 2017

Verified traveler

A big Supermarket (Tesco) and few eateries in the vicinity of the hotel. Hotel location is away from the city centre. However hotel can arrange taxi services.

Family

10/10

Exceptional

28 Jul 2017

Verified traveler

Nice hotel

Nice n very comfortable hotel

Family

8/10

Excellent

02 Jul 2017

Verified traveler

Raya balik kampung

Nice Hotel, our second stay.
Would definately return
connecting superior room with deluxe suite.

8/10

Excellent

01 Jul 2017

Verified traveler

Breakfast food everage parking own area good

Nice place and view a lots of stalls sorrounding easy to get outside foods and nearby the shopping supermaket

6/10

Pleasant

29 Jun 2017

Verified traveler

The Hotel facilities are good but staff services.

Poor staff service. No smiling and makes customers feel like they are doing us a fvaour. The breakfast was horrible since food was inadequate. Have to remind staff to replenish many times. No one watching the restaurant.

Family

4/10

Poor

28 Jun 2017

Verified traveler

Close to my other destinations

Poor upkeep and staff's response. Room was not properly cleaned and made up.

8/10

Excellent

29 May 2017

Noor Hayati

Nice hotel

Nice comfort bed to relax, but we are not given breakfast, and we ask for additional breakfast the rate was so high.

Family

8/10

Excellent

17 May 2017

Verified traveler

Nice view hotel

Beautiful view and very comfortable hotel. You should try this hotel.

10/10

Exceptional

13 Apr 2017

Marina

Good business hotel, close to city centre

Great gym & sauna facilities
Excellent view
Could be better with more choices of TV channels

10/10

Exceptional

06 Apr 2017

Jefferi

Convenient

Cleanliness and spacious room with good amenities

10/10

Exceptional

10 Feb 2017

sasi

Comfortable

Good stay and highly recommended. Breakfast is perfect with varieties of healthy food. New hotel

6/10

Pleasant

01 Feb 2017

KC Goh

Grand Alora Hotel - Alor Star

1) The hotel is over rated, it is between 3 to 4 star and definitely not 5 star.

2) On the day we checked in, we were appalled to notice water supply is light yellow colour, when contacted the duty staff explained that it was due to the area water condition; however we have no such issue when eating at a nearby outlet. After making complain, we noticed quality of water supply became better, i.e. not that yellowish. Isn't that strange?

3) when we went for hi-tea at ground floor, the on-duty staff was looking high and low for the menu and also not sure what can be served.

4) breakfast time you can see many flies accompany the guest.

2/10

Poor

31 Jan 2017

Z

Bad design

The aircond vent is facing the wall, the room is warm and stuffy even during night time. The bathroom is huge but when you turn on the shower the water will flow to cover the whole floor in the bathroom. They should have put a glass separation to separate the shower and the whole area of the bathroom. There wasn't even a place to hang your towel! Unbelievable!n Serious design flaws.

2/10

Poor

30 Jan 2017

Jeff

Stay away at all cost (Family with 1 kid)

It was a horrible experience. The staff who attended to us looked perplexed and unfamiliar with the check in process. After constantly seeking help from another staff, we were checked in to a room at level 4 after 30 minutes even though I did requested for higher level, was told it's fully occupied, I accepted.

When we got into the room, cleanliness OK. However, the basin tap was trickling and the shower pressure was too weak to deliver an acceptable level of pressure for a proper shower.

Next, the minibar was not working, was promised someone would be sent to fix it. While waiting, some other guests opened our door through their access cards! What? Aren't we supposed to occupy the room already?

Managed to speak to its on duty manager, Erma, apologized and said my check-in earlier was done by a bellboy!! What?! Now that explained the entire check-in process.

While waiting in the room, Erma called to swap another room for us. She swapped us to level 13 (highest level 15), wasn't higher level was full in the first place? Apparently not.

Hoping to have a better room with working conditions, the safe box was not working now. And the temperature of the aircon was not adjustable. (Controller not working). Anyway, thinking that this was better than the previous room, we reluctantly stayed there for 2 nights.

Anyway, this is a hotel to avoid at all cost. Try if you love it's huge lobby. Any other hotels in Alor Star do much better than this.

8/10

Excellent

02 Jan 2017

Verified traveler

I like the friendliness of all hotel staff and the cleanliness of the room. But not the ventilation especially at night. There is always strong cigarette smell being blown into the room although it's a non-smoking room on high floor, which caused all of us have sore throats and sick on the next day. I had stayed at this hotel twice and had the same experience (both good & bad).

Family

6/10

Pleasant

21 Dec 2016

Verified traveler

not worth the price

5 star hotel but not so clean. a lot of hair on the carpet, limited tv channels

4/10

Poor

16 Dec 2016

Verified traveler

Prominent building in town

We stayed in 2 superior room connecting to each other. Rooms are clean and adequate space. Unfortunately during our 1 night stay, pipe water supply was very bad - rusty, cloudy: water looks like \" teh tarik\"!
Lighting are not adequate- entrance light not functioning making it worse. Fridge also not functioning.

8/10

Excellent

11 Dec 2016

Ruzaime

Pit stop in Alor Setar

A nite stay in Alor Setar. Check in process was very fast and very friendly staff. Booking via Expedia was great.

10/10

Exceptional

23 Nov 2016

Verified traveler

Good and Comfort Hotel

Grand Alora Hotel is a very new hotel in Alor Star compare with other existing hotels. Rooms are big, clean and spacious. Hotel lobby is grand and buffet breakfast is served at the ground floor restaurant. Meanwhile, food runs out quickly and replenish time is slow. Overall, very happy to stay at Grand Alora Hotel and will return during next trip

8/10

Excellent

28 Aug 2016

Abdul Rahman

its standard is 4stars service

the staffs were polite,helpful and important most of the staffs is knowledgeable and always serve with smile.

Family

8/10

Excellent

20 Aug 2016

Clarence

Nice hotel, convienient location