Name: Joondalup City
Address: 18 Grand Boulevard, Joondalup. Perth, WA6027, AU

6/10

Pleasant

24 Jun 2026

Geoffrey

The sheets were clean but the room and bathroom were dusty and unit in bedroom had a sticky surface.
Three night stay and bins were not emptied. Very small so soon overflowing. Had to ask for refills of coffee and milk.
Poor/lack of storage space. Two twisted plastic hangars. Asked for more and given two wooden ones with were not compatible with hanging space. Eventually 4 black plastic ones were given after wooden ones were returned.
No information about local amenities such as supermarket, shops or local transport. No information about food delivery services. Front desk only open during “office” hours.

Partner

10/10

Exceptional

19 Jun 2026

Paul

Stunning place

Family

6/10

Pleasant

19 Jun 2026

vanessa

hard uncomfortable bed

8/10

Excellent

13 May 2026

zalieka

Friendly staff

Self

8/10

Excellent

21 Apr 2026

James

Irish Pub nearby

Partner

6/10

Pleasant

16 Apr 2026

Steve

Poorly cleaned rooms. Couldn't exit the hotel through the front lobby door as it was broken which meant we had to exit via the rear carpark and a side street. Not sure how this fits in with the fire codes.

Partner

10/10

Exceptional

12 Apr 2026

Dominique

Room was great,spacious,everything worked perfectly.
Enclosed Parking was very convenient at back of hotel,could enter from back door.
Bit disappointing that there is no restaurant for breakfast or dinner,but the shopping centre and all the other restaurants and bars are a few blocks up the road.
Staff was friendly and helpfull

Self

2/10

Poor

04 Apr 2026

howard

Well it was just a one night stay after a 90 th birthday party.we got back from the party at 9.00pm got in the room and there was a lot of very loud talking and shouting going on in the room next door.this went on well into the morning about 5.30 am.we did shout at them to be quiet but no luck, didn't get hardly any sleep.my partner is still not very well after a big operation and needs sleep,but didn't get much.the front doors are broken and you have to try and get in at the rear ,not very helpful . eventually I got in and collected the key.very disappointed as this was supposed to be a quiet break for us but that didn't happen.we left early as we had a 600 KLM drive home .not happy at all Howard Davey.

Partner

8/10

Excellent

02 Apr 2026

SJ

Very nice hotel but could do with some cable tv

Self

6/10

Pleasant

31 Mar 2026

Loretta

Didn't use aircon. Close to shops.

8/10

Excellent

29 Mar 2026

Samantha

Great Air con and room was clean. Just very pricey for what and where it was.

2/10

Poor

27 Mar 2026

Bronson

Did not give me my refund back due to a issue with my partner they were disgustingly rude and I will never go there again I ran out of fuel going home cause of there so called procedure would not listen to what I had to say and made me wait for 1.5 hours to talk to a manager who didn’t turn up I will be pursuing this further

8/10

Excellent

24 Mar 2026

Coral

Great

8/10

Excellent

17 Mar 2026

Jeffrey

Needs a new restaurant, the old one closed down after Covid and you really need something close after a day at work and you don’t want to travel for dinner.

8/10

Excellent

11 Mar 2026

Leah

Clean room. No kitchen. Air-conditioning was awesome.

8/10

Excellent

05 Mar 2026

Roger

All was good. No problems

2/10

Poor

03 Mar 2026

Sarah

We knew we had a late arrival planned, and contacted the hotel to advise this well in advance to let them know. To note, reception has limited availability. On the evening we arrived we rang hotel when we to say we were on our way from the airport and were told to get there as soon as possible they were waiting for up for us and wanted to go home.
A hold on the credit card was made for $200 (fair enough) am I was told that it would be refunded at check out. Several days later when the hold hadn’t been removed, I contacted the hotel and was advised that they tried to refund and an error had occurred and that there was nothing they could do. I reported this to my bank, who provided instructions to the hotel to contact my bank to have the hold removed. The hotel then said that they had removed the hold on funds and that they wouldn’t be contacting my bank. This went round in circles a couple of times, each time the hotel staff asked what they could do to help then didn’t follow thru. Finally after 40 days of having the hold on my funds my bank was able to release the hold without the hotel’s permission. Disappointing really and I wouldn’t choose to stay here again.

Partner

6/10

Pleasant

22 Feb 2026

Ann

Staff were courteous, close to shopping centre and cafes.
Secure parking although cleaning could be improved.

Partner

10/10

Exceptional

25 Jan 2026

Joachim

Nice and clean and very helpful courteous staff.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Chris

Spotless, private, friendly. Clean crisp white sheets and towels and couldn’t do enough to help. I wouldn’t hesitate to recommend. I have stayed many times.

Self

10/10

Exceptional

03 Jan 2026

Suzanne

We checked in late and they were still so friendly and made the experience smooth. Offered a later checkout as well

4/10

Poor

01 Jan 2026

Michele

The rooms are only cleaned every 4 days, so by time they did knock the carpet and bathroom were discusting, Then one morning I got up put some toast on, with the toaster they supplied, it set the smoke alarm off. They then told me I had to pay $1400 for the firebrigade, and said I coukdnt leave till it was paid, So i rang a lawyer they said deprevation of liberty if the dont let me leave, even though it wasnt my fault I offered to put on a payment plan but it wasnt good enough they called the police, the police said sorry were not coming lol , I argueed 45 minutes about paying it off but they wanted all the money, eventually i had had enough, told them they are eeping my 200 bond and the 250 i paid for the room that night ill wait 5 mins to arrange a payment plan or im leaving, they said go! discrasfull,So warning to others do not use there toaster.

Self

8/10

Excellent

29 Dec 2025

Gina

Staff were very good, had everything you would need for a few days stay, fridge,toaster,microwave,iron and board,hairdryer even a washing line
The only thing that let it down was the cleanliness but in saying that, sheets ,pillow cases and towels were very clean

10/10

Exceptional

24 Dec 2025

Michael

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Business Self

8/10

Excellent

22 Dec 2025

Linda

Yes and Yes 😊

8/10

Excellent

11 Dec 2025

Judith

Comfortable room with all amenities. Quiet location but with in easy reach of shopping and all PERTH DESTINATIONS. Hire car not necessary unless travelling outside of the Perth area.

Self

8/10

Excellent

09 Dec 2025

Jeffrey

The room was great and close to my assignment.

Business

6/10

Pleasant

27 Nov 2025

Karen

Unfortunately it was inconvenient without a car to get meals easily. A shame they don’t have an operating restaurant/cafe. Very limited time staff are available to ask for help. Unhygienic to be expected to wash plates and cups in a bathroom sink. Need more room service. Basic and clean.

Business_and_leisure Self

10/10

Exceptional

24 Nov 2025

Faye

Yes it was very good

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Desmond

Staff excellent room clean nice stay

Self

8/10

Excellent

30 Oct 2025

Brendon

Room was clean n tidy, staff were friendly and competent!!

Business_and_leisure Partner

4/10

Poor

29 Oct 2025

Levy

Room wasnt clean, the tv didnt support chromecast, shower wasnt clean. If you pay with a cash bond you have to wait until reception is open to get your money back which isnt ideal if you have places to be in the morning.

Business_and_leisure Family_with_children

6/10

Pleasant

16 Sep 2025

Jill

Secure parking was good
No dining or breakfast facilities poor

Business_and_leisure Partner

6/10

Pleasant

13 Sep 2025

Sara

We chose this location as it was close to the hospital for appointments. It’s also close to public transport and shops. The room is nice, bed comfy and appliances new, but I noticed not very clean. The walls look dirty, there’s lots of dust and the shower had hair everywhere and a heap of mould.

Business_and_leisure Family_with_children

4/10

Poor

07 Sep 2025

Justin

Apon arrival the first room was dirty and had a smell of smokers, the bed had hair in it and was like it was only made up for the people staying there last. I brought this to the attention of staff, with no help the first time. After finding the hair in the bed another after hrs staff member moved me to another room. This room although wasn't as dirty as the other room still wasnt the best. But the more i looked, the worse it did. Dusty surfaces everywhere, showers that havnt been cleaned properly in forever. It has very poor standards.

Family_with_children

8/10

Excellent

31 Aug 2025

Lisa

It was nice quiet and close to my event and i will booking in again for my next event in Joondalup

Leisure Friends

8/10

Excellent

12 Aug 2025

Janice

Cafe on site closed business. Not released. Bed comfy. Shower great! Daily care of room needed.

Leisure Self

8/10

Excellent

09 Aug 2025

Ethan

Good room, comfy bed, great shower. Receptionist even checked us in after reception had closed

Leisure Friends

8/10

Excellent

07 Aug 2025

Suzanne

Property is older, tv not working Properly, aircon in room not heating or cooling. No plug in bathrooms, noisy extractor fan in bathrooms. Rooms/bathroom need a good clean in corners. Fridge only bar size and older/noisy.

Business_and_leisure Self

6/10

Pleasant

31 Jul 2025

Matt

.

Business_and_leisure Self

2/10

Poor

14 Jul 2025

Maxwell

O daily room service for bed making and clean towels disgraceful

Business_and_leisure Friends

6/10

Pleasant

11 Jul 2025

A

High price for small room, noisy guests at all hours. Sign says “Food Wine Sleep”. None of the first two onsite and a little of the last. Staff friendly and welcoming and property clean, several restaurants, pubs and shops within easy walk

Business Self

6/10

Pleasant

29 Jun 2025

Fee

Theres no restaurant available and a half hr checkin is rediculous from 2 pm

Leisure Partner

8/10

Excellent

15 Jun 2025

Bernardus

It was comfortable and clean

4/10

Poor

21 May 2025

Sue

The bed was very uncomfortable

Business Partner

10/10

Exceptional

16 May 2025

Natalie

Stayed for 2 nights in May 2025. The staff at reception were very friendly and helpful. The room was very clean and comfortable and we slept well. Very quiet. Easy walking distance to the shopping centre. When we checked out the staff kept our bags for a few hours so we could go to the shopping centre before going to the airport. Was very much appreciated! We will stay there again when in Perth.

Business_and_leisure Partner

6/10

Pleasant

14 May 2025

Kate

Had stayed before & this time payed extra for superior room & was given room right next door to past room & even more worn than the other. Not even smart TV won’t stay again.

Business_and_leisure Self

4/10

Poor

12 May 2025

Ruth

A noisy party down the hall and it echoed through the entire floor until another guest asked them to quiet at 4am. The door and walls don’t hide noise from neighbouring rooms either- there was some moaning & vigorous action 😂 going on next door at 11pm then again 4am. I haven’t had much sleep. Sorry probably won’t stay here again.

Leisure Self

10/10

Exceptional

24 Apr 2025

GLYN

Very convenient for hospitals and central joondaloop

6/10

Pleasant

15 Apr 2025

Sue

It was in a nice quiet area.

10/10

Exceptional

06 Apr 2025

steve

Very convenient for our needs. Have stayed here on a number of previous occasions and have no complaints

Partner

6/10

Pleasant

03 Apr 2025

Geoffrey

Cheap, clean, confusing

Cheap, clean room with wifi. Confusing check in, very confusing parking, but all OK once in.

Self

2/10

Poor

23 Mar 2025

Angela

We arrived quite late due and there was no tv remite control in the room, didn't want to disturb them for one. Then there were other guests having a domestic that went on for hours til 1am, couldn't put the tv on to drown them out. Very tired as a result. Called the after hours caretaker who didn’t answer. Left a message about the domestic dispute that was going on and nothing was done about it.

Leisure Family

10/10

Exceptional

08 Mar 2025

Jason

Great staff

Yea great wonderful staff at reception makes a difference

Business

8/10

Excellent

08 Mar 2025

David

We stayed here on a recommendation of family members enjoyed our stay the property has a well equippes fitness centre a real bonus after all day spent travelling

Leisure Partner

10/10

Exceptional

07 Mar 2025

Susan

Met our need perfectly.

10/10

Exceptional

06 Mar 2025

Salil

Exactly as advertised. Checkin staff was courteous and professional.

Business_and_leisure Partner

8/10

Excellent

04 Mar 2025

Ric

Very convenient,very clean. A pleasant stay.I will be back again.

4/10

Poor

01 Mar 2025

Teresa

This hotel is more like a backpackers hostel.
There’s no restaurant, the front entrance had cobwebs and spiders. Nothing in the mini bar. The lamps and plants were dusty as hell in the room.
No Thankyou!

Partner

8/10

Excellent

19 Feb 2025

Kevin

Very pleased with my stay. Staff was very pleasant and properly was clean, tidy and well taken care of.

8/10

Excellent

09 Feb 2025

Natalie

It was just what I needed at the time. Perfect location and was a quiet little spot. Just need to work on communication a little more as English wasn’t as good as it needs to be.

Leisure Family

4/10

Poor

05 Feb 2025

Jeannette

Not very good, nowhere nearby for eating, restaurant is closed

Partner

8/10

Excellent

26 Jan 2025

Valerie

Staff were exemplary.

Would have liked air con to stay on when out of room.

A few more chairs, perhaps umbrella, in the parking area.

6/10

Pleasant

08 Jan 2025

Tracy

Bed way too hard. Very uncomfortable
Only 1 proper chair in room, the second was a flimsy looking one. Toilet roll holder broken and the metal arm holding the toilet roll kept falling of. Shower head this wide spread spray making rinsing of hair slow and difficult. Tea/coffee cups ridiculously small
Overall not worth the amount that they charge for the room. I will not be a return guest

Partner

8/10

Excellent

09 Dec 2024

nelson

dirty kettle inside

2/10

Poor

05 Dec 2024

Jeffrey

The beds were terrible hard inner spring mattress so uncomfortable with limited blankets and the spare blanket when found was filthy. Kitchen kettle was dirty and cups stained. would never stay there again.

Leisure Family

8/10

Excellent

23 Nov 2024

John

Still waiting for my security deposit to be returned. Has been nearly two weeks.

10/10

Exceptional

10 Nov 2024

Gurkirat Kaur

Quiet

Leisure Friends

6/10

Pleasant

09 Nov 2024

Maarit

Good parking area. Noisy trafic to the room.

Leisure Partner

6/10

Pleasant

09 Nov 2024

Shelley

I had a late check in and I was attended to very quickly by a very nice person who was very efficient.

The room itself was comfortable but it is looking a bit old and weary.
Unfortunately I was also next door to guests who thought it appropriate to conduct late night business with visitors so they were coming & going all night with no regard for other guests, so sleep was sporadic at best & disturbed.

Business_and_leisure Self

2/10

Poor

27 Oct 2024

Kayla

It was convenient the staff on the other hand are rude and illiterate

Leisure Family

8/10

Excellent

16 Oct 2024

Gregg

Convenient and handy to have somehwere decent fairly priced and within reach to public transport shops

8/10

Excellent

16 Oct 2024

Hilton

Had a good nights sleep

8/10

Excellent

15 Oct 2024

Antonia

Good value, great location for medical service I was using. No issues with parking. Quiet and clean. Would use again.

Leisure Self

2/10

Poor

22 Sep 2024

David

Kept awake from 10.45pm till 3 am from loud what sounded like arguments. Bathroom not cleaned properly. Didnt feel that safe. Don't recommend staying here.

6/10

Pleasant

17 Sep 2024

Amy

It was nice to have microwave/kettle/toaster but awkward washing up in a bathroom basin. Only given one access card so lights and air con switched off every time I popped out the room. No access given to wifi. No hotel information in the room. Bedding and linen lovely and clean, but bed extremely uncomfortable and hard. Happy with location as only 5 min walk to my destination. Great having free parking

Business Self

10/10

Exceptional

10 Sep 2024

Peta

Overall it was a great place to stay, close to hospital facilities that were needed for my visit.

10/10

Exceptional

05 Sep 2024

Jordan

Decent place for an overnight stay

8/10

Excellent

18 Aug 2024

Kelly

Good place

10/10

Exceptional

07 Aug 2024

Lisa

Perfect location as was close to the hospital. Within walking distance as we didn't have a car. I would stay again

Leisure Family

10/10

Exceptional

25 Jul 2024

John

they are pleasant at the office and very helpful everything is nice and clean

Business_and_leisure Partner

2/10

Poor

26 Jun 2024

Ben

Poor

Business

8/10

Excellent

23 May 2024

Jane

All good

Leisure Partner

10/10

Exceptional

21 Apr 2024

Mathew

The room was cosy but very clean and very friendly and helpful staff even after normal hours.
I appreciate why they need to take a $200 bond but it is quite a lot compared to other hotels.

Leisure Partner

8/10

Excellent

15 Apr 2024

Murray

Suited our needs for travel.

Business_and_leisure Partner

6/10

Pleasant

27 Mar 2024

Denise

I was disappointed that the restaurant and bar were closed. The walls are not well insulated so I could hear the man in the next room talking. There was no mattress protector and only a well worn polar fleece throw to use for a blanket. Cheap IKEA fake plants and pictures should have given me a clue. Won't stay there again. I have stayed in rooms costing less with better quality.

Business Self

8/10

Excellent

27 Mar 2024

Les

outside traffic especially early morning

Business Partner

8/10

Excellent

23 Mar 2024

Renee

Room was tidy but not as clean as I’d like. Shower was horrible but bed was comfy. Met our needs

Leisure

8/10

Excellent

16 Mar 2024

Kelly

Room was nice and had everything we needed (looked newly renovated), expensive compared to the hotels in Perth CBD but so is everything around Joondalup, no parking at front of hotel so have to go in/out the back way, shame the restaurant not open but all in all would recommend.

Leisure Partner

10/10

Exceptional

14 Mar 2024

Marion

safe and quiet and friendly and helpful

6/10

Pleasant

11 Feb 2024

Asha

Dirty amenities cups, utensils etc hadn’t been washed from last person. Aircon also broken and barely working, not maintained. Room itself was good.

Leisure Partner