Name: Courtyard Springfield Downtown
Address: 100 S Fountain Ave, Springfield, 45502, US

8/10

Excellent

21 Jul 2026

valmetrica

I enjoyed my but I was a little disappointed that the restaurant wasn't open at all on Sunday. It would have made a big difference if we have been able to get some coffee, some pastries, fruit, or something for breakfast and maybe some sandwiches or something for the evening to eat.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Katherine

Beware! Prepaid through Expedia weeks ago for a King with a sofa bed (clearly stated in my confirmation) but when I checked in about 3:30 pm the front desk clerk put me in a standard double room. About a $40 dollar price difference! First he blamed Expedia for sending them the wrong room request but when I asked for proof that they’d gotten a request for a double room from Expedia he told me he couldn’t provide this and changed his story, saying that they can never “guarantee” the room requested if we book via a 3rd party website. Finally after I threw a fit, he put me in the room I paid for, even tried to guilt me saying that “well someone else that booked a king will now have to be in a double”. Called Expedia directly afterward and they clearly stated this should never be happening. I have never had this problem
With Expedia and felt that the hotel was not being honest.

Self

10/10

Exceptional

08 Jul 2026

Jacquelyn

This was just a quick overnight stay but the hotel was clean and staff were friendly. Plenty of free parking. We were able to walk to a cute coffee shop and breakfast place from the hotel in the morning. I would stay here again.

Friends

10/10

Exceptional

06 Jul 2026

Terri

Everything was wo wonderful

Self

6/10

Pleasant

05 Jul 2026

Monica

I appreciated the fast check-in process. I was disappointed about the bar/kitchen closing shortly after I arrived close to 9 PM. Having the ability to log in to my Netflix account was nice. What I don't believe anyone designing the rooms thought of was the placements of electrical outlets. To only have them on the lamps and sofa is inconvenient and not sufficient space for some charger blocks. I also didn't appreciate housekeeping knocking on my door at 10 AM and checkout was at noon--it disrupted my rest.

Self

10/10

Exceptional

03 Jul 2026

Greg

Friendly staff at all levels.

Partner

10/10

Exceptional

01 Jul 2026

VERONICA

Buena atención

Family_with_children

8/10

Excellent

28 Jun 2026

Marian

Good walking distance to downtown and restaurants.

Partner

6/10

Pleasant

06 Jun 2026

Jerry

Payed for my room ahead of time and was forced to pay an extra 20 at the front desk during check-in

Family_with_children

10/10

Exceptional

24 May 2026

Emily

Everyone was very nice!

Family

10/10

Exceptional

20 May 2026

Patricia

Hotel was great. Ate dinner at the hotel bar/restaurant and it was very good and reasonably priced. Very quiet area and plenty of parking.

Partner

10/10

Exceptional

19 May 2026

Samantha

Beds were very comfy and rooms were super clean

Family_with_children

8/10

Excellent

16 May 2026

Lisa

Location was nice

10/10

Exceptional

14 May 2026

Bianca

Everytime I stay here it’s always clean and staff is always pleasant and helpful.

Pet

8/10

Excellent

13 May 2026

Ronda

The restaurant didn’t have any entrees available for dinner. Breakfast was mediocre…however, the room was nice and clean and the staff was friendly.

Business Self

10/10

Exceptional

02 May 2026

David

Buffet breakfast was good

Partner

6/10

Pleasant

26 Apr 2026

Lori

No breakfast or even coffee. Rooms were definitely not the cleanest and need a major upgrade.

10/10

Exceptional

20 Apr 2026

Gregory

A great hotel in a great location. I was completely satisfied and comfortable with this hotel. Expectations met, thank you.

8/10

Excellent

18 Apr 2026

Matthew

Staff was caring and helpful checking in.
Room was very well maintained.
Breakfast and Bar was Great!

Checking out was easy and fast.

Would definitely use this Facility again.

Business

8/10

Excellent

12 Apr 2026

Lindsi

Overall great stay. We didn’t appreciate the pushiness to tip housekeeping when they didn’t clean our room during our stay.

6/10

Pleasant

03 Apr 2026

april

It’s okay. Pretty run down. Need serious updating.

Family

10/10

Exceptional

24 Mar 2026

Jennifer

Have stayed at this location before, it seems that this time there was some storm damage (roof leaks, giant fans in halls) to this location making it look a little rougher around the edges this time. Both times I have stayed now, the elevators were all covered in paper like there was construction. Could be a coincidence but seemed odd. Was disappointed that the bar/restaurant area wasn't open while we were there either. Staff was very friendly, which has been the case both times. Just seems the hotel needs some general maintenance to be done.

Family

6/10

Pleasant

21 Mar 2026

Jamie

Very out dated. We could hear everyone in the rooms around us.

Partner

6/10

Pleasant

15 Mar 2026

James

The staff at the hotel was great. Unfortunately, the hotel itself was run down, and the breakfast buffet was not good at all. We stayed 2 nights and didn't get fresh towels, nor did they make the bed or freshen up the room. I will not be staying at the Marriot again.

Family

6/10

Pleasant

11 Mar 2026

Erin

There was no room cleaning but that could be my fault for not reading the guidelines. I did have to go down to the front desk to get my own towels. And upon arrival there must’ve been a massive leak throughout the building. My entire floor was surrounded by industrial fans drying out the area area so we constantly had to walk around the fans. There was a lot of noise coming from these fans. It would have been better if someone would have given us a heads up that our room was in the middle of a disaster area

2/10

Poor

05 Mar 2026

constance

Very hi Justin good afternoon. How are you? I’m good. I’m sorry I’m eating my lunch real quick before 1 o’clock appointment I have but I wonder if I missed your call no, that’s fine. I’d rather talk through it cause I copied you on the most latest email that ever that was going around did you see if by chance I have not I can take a look well in a nutshell what’s going on one of my Key accounts overpaid they double paid a bill of $769,000 and they were basically told in the first attempt to see if we could reimburse it that they needed 60 days and you reimburse it. What do you mean by that reverse reverse and they were told so the customer was told that it would take us at least 60 days to do that if we could otherwise it would just send us a credit. Customer wasn’t satisfied with that response and then I guess apparently someone in the call center said you know what you have the option file PCO complaint not a good way to end that call just FYI so the customer came to me cause I’m their account rep and said what can you do to help us so I kind of started going down the path of asking you know David Turner, and my director well he’s our director now over here in Ohio. He recommended I go to use somebody else recommended I go another route so I kind of run in parallel people here everything I’m getting back from everyone else that you’ll see in that email saying we can’t do it well I just pulled up the account and my first my first thought given the balance is that they’re lik

10/10

Exceptional

13 Feb 2026

Kathleen

Clean room
Excellent breakfast

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

Christian

Staff was very courteous. Water was out 4 to 8 pm each night. For a hotel charging higher downtown prices this place needs some upgrades in room and especially bathroom.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Clay

Great hotel in a great city. Close to everything downtown Springfield has to offer.

10/10

Exceptional

16 Jan 2026

Josh

The room was very clean, bed was comfortable, and appreciated that it was a pet friendly hotel. The staff was very accommodating as well.

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Bianca

Very friendly staff and clean room. I was very satisfied with my stay

Leisure Pet

6/10

Pleasant

24 Dec 2025

Troy

Room was clean but dated. Pillows were flat and lumpy. Available water bottles in the room had been opened and refilled by a previous guest.

Partner

6/10

Pleasant

12 Dec 2025

Mindy

Nice

Friends_and_family Family

2/10

Poor

06 Dec 2025

Zach

Walked into our room and noticed a large piece of pealing paint. Noticed large bubbling behind the dry wall. Took a closer look and noticed an extremely large amount of mold! Photos were taken but not seeing an option to upload here. Speaking to multiple staff it appears this was a known issue. Yet upper management have not approved the proper expensive fix. It appears they would rather staff and guest get sick from mold then fix this issue. We’re we’re moved to a new room for the “inconvenience”. This was a conjoined room with a very loud party were up were yelling well past 2am. Safe to say this was not a relaxing trip.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Jeff

The room was very nice, and very professional check in.

Leisure Partner

8/10

Excellent

01 Dec 2025

Catherine

I had not stayed here for a few years- since the remodel was completed. The room was very nice and quiet. The staff are really nice.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Enrique

Clean

10/10

Exceptional

29 Nov 2025

Ashlie

Over all our stay was great. We always stay here when visiting family. The only complaint really is the bathroom sink and shower was still dirty from the last guest. There was hair in both places. BUT the room was very clean and the bed is so comfortable! We will continue to stay here.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Heather

Friendly staff, very clean room!!!

10/10

Exceptional

21 Nov 2025

Maude

Great people

Business Self

10/10

Exceptional

19 Nov 2025

Oscar

Great location, well-maintained property

Business Self

2/10

Poor

27 Oct 2025

Sarah

Everything about my hotel stay was fine until checkout. I was under the impression that my room was going to cost $159 a night. Nothing at the time i booked said room indicated that each night would be a different charge. I was charged $159 for Thursday, $189 for Friday and $179 for Saturday. There were just about $100 \"hidden fees\" included in my stay that Expedia assured me did not exist. I will be making a formal complaint through both your hotel and Expedia. $622 for a 3 day stay in downtown Springfield is ridiculous.

8/10

Excellent

18 Oct 2025

Lorene

You can tell the property is old, but they have done a pretty decent job updating it.
We Would stay again

Leisure Family

10/10

Exceptional

17 Oct 2025

Oscar

Clean room

Business Self

4/10

Poor

17 Oct 2025

CELESTE

Breakfast buffet was not a free serve yourself but a menu option in the restaurant, and then you got up and served yourself. Was expensive for what you got.

Didn't notice on arrival there was a smudge of something (dirt? body fluid? other??) on the duvet. In morning when leaving for the day, stopped at front desk asked if housekeeping service was daily or every other, was told every 3rd day, which I've never heard of, especially at Marriott. Asked in meantime for fresh bathmat, since ours was pretty wet, also asked that they replace duvet. On return to room that night, found wet bathmat still on floor and no duvet replacement. Called front desk, they sent housekeeper with just the light coverlet. Showed housekeeper the mess on the duvet, she was surprised and rushed out to get a new one, replaced it. Asked if we wanted the sheets changed, and we declined, was not necessary. Then reminded her of the bathmat, she had forgotten; again, she left and came back with one.

On day3 return to room that night, it was clean. Towels replaced, bed remade, garbage emptied but pillows were piled onto the chair and the cases were not clean. Called front desk,housekeeper came, she was confused about why she left the pillows. Changed them out. When we went to get into the bed, noticed the sheets themselves had not been changed, just bed remade. Next a.m. on way out told front desk, asked they be changed; that night on returning, they had been. Very disappointed in the housekeeping.

Partner

8/10

Excellent

10 Oct 2025

David

I didn't have breakfast

10/10

Exceptional

30 Sep 2025

Leisa

The staff were all very friendly and so accommodating! The room was clean and fresh smelling. The on-site laundry facilities were an added bonus! The dining (dinner and breakfast) was excellent!!

Family

8/10

Excellent

23 Sep 2025

Jennifer

Location was good in proximatey for our needs, downtown area seemed safe and well maintained. Short-drive to restaurants and shopping that we needed to do. Room was decent and clean, had some very minor deferred maintenance needed. All hotel staff that we interacted with were friendly and helpful. Only minor complaint was that in evening hours it was difficult to find parking. There was also construction that took up some of the parking so it may be better in the future. The construction noise was a bit annoying also in the weekday mornings while trying to sleep, but again, this is not a long-term issue.

Leisure Family

10/10

Exceptional

21 Sep 2025

Patricia

Very quiet and clean. No loud visitors in the halls Nice restaurant inside the hotel.

Leisure Family

6/10

Pleasant

21 Sep 2025

Cesar

Was greeted by a staff member very poorly kinda questioning what we were doing there it was a very odd situation. But I will give her the benefit of a doubt she could have just been having a bad day. Other then that the hotel was nice

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2025

Adriana

Surprisingly Great Hotel and Area

Nice hotel with friendly staff. Breakfast was great with Starbucks in the restaurant which was a nice surprise. The area around the hotel was clean with nice restaurants and shops. Overall a great experience.

Friends_and_family Family

4/10

Poor

06 Sep 2025

Robert

They were re doing the roof - loud noise for most of the afternoon - no TV but all good by bed time

Leisure Self

10/10

Exceptional

05 Sep 2025

susan

Very clean

Leisure Family

8/10

Excellent

04 Sep 2025

Asmund

Restaurant and pool was closed. Ice machine out of order.

Leisure Partner

2/10

Poor

04 Aug 2025

Andre

Bathroom in room was dirty and carpet smelled like mildew.

Leisure Family

6/10

Pleasant

02 Aug 2025

Mary Beth

Sketchy WiFi!

Hotel appears to be recently updated. Area around the hotel is a little sketchy with homeless appearing people on benches by the hotel day and night.

I am disabled and stayed at the hotel while my husband had things to tend to while in Springfield. I was unable to connect to the supposed Free Wi-Fi on my fairly new Apple phone. The desk clerk’s response was “that happens sometimes with newer phones”. What? I had to use my personal cellular data to entertain myself, when I should have been able to use the Wi-Fi for free with our booking.

Partner

10/10

Exceptional

01 Aug 2025

Greg

Very quiet and maintained

Leisure Self

8/10

Excellent

29 Jul 2025

clare

Springfield has a great downtown and you can wander it from the hotel.

8/10

Excellent

28 Jul 2025

Laura

Comfortable and clean hotel; good dining options in an enclosed public market across the street. We stayed one night, and the only issue is that in the morning, we were repeatedly asked when we were leaving. Check out was at noon. My husband went to take a big suitcase out early, and a staff person followed him out to the parking lot and asked if he was leaving. Someone called the room and asked when we were leaving. An hour later, my husband was again asked when we were leaving. We checked out by noon, and at two minutes past, I met my husband in the lobby so we could go out to the car, and the woman behind the desk, when I came in, said hello and I said hello back, and when I walked past her to another part of the lobby where my husband was, she said, 'Excuse me, can I HELP you?' which just felt so weird and unfriendly. Maybe the latter incident happened because they are a downtown hotel so they have to be a little guarded, but the vibe in the morning was definitely 'get out of here' to paying guests, even well before check out. But great AC. I'll give them that!

Leisure Partner

6/10

Pleasant

27 Jul 2025

Alisha

Ice machine was out on our floor. The refrigerator is too small. Might as well have NONE! Trash can too small. Leave extra bags or something. The drain in the tub was sloooow. Breakfast was a little expensive so we opted out. Microwave in every room! PLEASE

6/10

Pleasant

08 Jul 2025

Tashawna

My stay was pleasant. The hotel was clean and the service was great. Unfortunately the ice machine on my floor and the hotel pool were under maintenance. But overall the stay was nice

Self

10/10

Exceptional

06 Jul 2025

Jocelyn

I will be staying again!

Business Self

6/10

Pleasant

06 Jul 2025

Verified traveler

Nice room, sleep not so great

Hotel was in a nice location and the staff was very friendly. While the room was clean, sleeping wasnt easy. The air conditioner would make a loud thumping sound when it kicked on, the hotel is very close to a noisy train track, and while the courtyard was beautiful it was alway occupied by homeless people. The good parts where that we could walk to the farmers market and to a few stores and restaurants also. We had a balcony room and the balconly had a great view of down town.

Partner

10/10

Exceptional

04 Jul 2025

Erika

They always take great care of us when we stay there. Treated our out of town guest well too

Business_and_leisure Pet

4/10

Poor

30 Jun 2025

Kelly

you could actually smell the mold the tub was filthy and the mattress was super hard

Business_and_leisure Family

8/10

Excellent

15 Jun 2025

Donna

Farmers market across the street. Convenient location for our needs.

Leisure Family

8/10

Excellent

10 Jun 2025

Mary

Good location to visit Frank Lloyd Wright Westcott house. Appreciated bar/bistro in hotel. Clean, comfortable stay.

Leisure Family

6/10

Pleasant

25 May 2025

Corey

The room i had definitely needs another mattress. One side is leaning down which made for a very uncomfortable sleep. Thats something that needs to addressed asap

Leisure Self

10/10

Exceptional

12 May 2025

Anthony

Some of the physical facilities are a bit dated, but everything was clean and the staff members that we met were all incredible. We will be happy to return on our next trip.

Leisure Family

10/10

Exceptional

09 May 2025

Janet

Being downtown amidst some beautiful buildings was a treat!

Leisure

8/10

Excellent

04 May 2025

Lisa

Overall very good experience. My HVAC unit was a bit loud and couldn't seem to settle on a temperature to stop running but other than that, they stay was good

8/10

Excellent

18 Mar 2025

Roger

It was ok but not worth the price

10/10

Exceptional

17 Mar 2025

Brooke

Our room was clean and large. The facility was clean and the front desk staff were pleasant. The place across the street was a cool place to dine.

Leisure

10/10

Exceptional

12 Mar 2025

William

The staff is without question amazing! The front desk was welcoming and the staff at the bar is without doubt top notch!. As much as I love the building, the rooms are starting to show their age, and wear and tear. Hopefully the owners are going to put money into that area soon before it gets ahead of them. My room have water spots and glue on the wall where they tried to fix it, and the top had rust in the bottom. The equipment in the fitness room is definitely showing wear and tear, and in need of being replaced in many cases. The staff is the sole reason I keep coming back here

Leisure Self

10/10

Exceptional

09 Mar 2025

BRIAN

Downtown Springfield has really improved over the last several years. I'm so glad there is a nice place to stay when we visit our family.

Leisure Family

10/10

Exceptional

16 Feb 2025

Angela

S

Leisure Family

10/10

Exceptional

09 Feb 2025

Dondo

I did like everything

10/10

Exceptional

31 Jan 2025

Alex

Will stay again

10/10

Exceptional

28 Jan 2025

ROSS

I liked this place and had nice stuff within walking distance

Leisure Partner

10/10

Exceptional

27 Jan 2025

Melissa

Our view is beautiful and it’s a great atmosphere!

Family

8/10

Excellent

26 Jan 2025

Ken

Was nice place

Business Self

10/10

Exceptional

19 Jan 2025

Anita

Very friendly staff. I could bring my dog,

Partner

6/10

Pleasant

13 Jan 2025

Randall

😟😟

Room was small. No microwave
Walls thin
We could hear children crying and parents fussing ..the doors closing was to loud
The heater was to loud.

Partner

8/10

Excellent

12 Jan 2025

Gloria

We were there with family. Enjoyed sleeping there.

6/10

Pleasant

03 Jan 2025

Teri

Friendly staff. Phone in room not connected to wall. Bathroom not very clean. Charged extra and told it’s refunded 3-5 days after stay and it has been over 7 days and no refund yet.

Leisure Family

10/10

Exceptional

28 Dec 2024

Heather

Entire experience was very pleasant!

Leisure Self

10/10

Exceptional

24 Dec 2024

John

I loved staying at this hotel. It was clean, convenient, comfortable, and roomy!

Business_and_leisure Self

2/10

Poor

19 Dec 2024

Justice

Was charged a fee for something found in my trash by the maids. Then, no one has ever been in contact with me over it. I’ve been too busy to get my money back, but y’all owe me a few hundred dollars plus at this point.

10/10

Exceptional

03 Dec 2024

Rasiland

They had a great celebration right outside the hotel

8/10

Excellent

03 Nov 2024

Blake

Good place just wish there was more of a city life

Leisure Family

10/10

Exceptional

01 Nov 2024

constance

We were fortunate to arrive as the city Halloween Party was beginning. There were hundreds of families out with their kids, a few dogs. The hotel is a perfect location, easy parking. Staff was helpful and friendly. We ate at the hotel restaurant, great dinner. 'As two women, we felt very safe.

Leisure Friends

10/10

Exceptional

27 Oct 2024

Brent

Staff were great!

10/10

Exceptional

27 Oct 2024

Connie

My friend and I were very pleased with everything about the hotel. Part of it was the location; the night we were there was the city Halloween celebration.The only complaint was that the breakfast eggs were cold.

Friends_and_family Friends

10/10

Exceptional

17 Oct 2024

Julie

I would stay here again. Very impressive.

Business Self

10/10

Exceptional

01 Sep 2024

Tara

All the staff at the property were phenomenal! We had a large group that booked individual rooms and everyone was treated with kindness and great service.

10/10

Exceptional

20 Aug 2024

Penny

Great place to stay. Clean!

Leisure Family

10/10

Exceptional

08 Jul 2024

Jacob

Very clean and very friendly staff.

Business Self

10/10

Exceptional

05 Jul 2024

Jose

The Balcony. It makes the hotel stick out

Leisure Partner

10/10

Exceptional

05 Jul 2024

David

Very clean

Friends_and_family Family

8/10

Excellent

17 Jun 2024

Robin

Great for a fast pass thru night cap

Great hotel. Clean, staff really professional and nice. Great place to stay for a fast night cap. Unfortunately town, while beautiful, is bare of amenities. Woke up Monday at 9am and told every place is closed on Mondays. We did find a coffee shop at least to get a coffee.

Friends_and_family Friends