Name: Holiday Inn Express Suites Springfield Dayton Area
Address: 204 Raydo Circle, Springfield, 45505, US

6/10

Pleasant

17 Jul 2026

Elizabeth

The staff were very helpful and the breakfast was good. Unfortunately the rooms were not thoroughly cleaned. There was dust in the bathroom and it looked like the room and hallway were never vacuumed. The elevator was broken, the pool was out of commission, and the ice maker on the second floor was broken. This is not what I expect from a Holiday Inn Express.

Family

4/10

Poor

17 Jul 2026

Ed

handicapped with service dog. requested 1st floor. Given 2nd floor
Elevators inoperable and shut down.

Partner

2/10

Poor

09 Jul 2026

Nicole

This hotel was definitely not as advertised and left us with a very large problem.

10/10

Exceptional

05 Jul 2026

Brian

Comfortable bed.

Partner

10/10

Exceptional

04 Jul 2026

Evgenia

Thank you!

Partner

4/10

Poor

22 Jun 2026

Matthew

Upon my arrival, I was told the elevator was out, the pool was not working, and not break on the amount I booked the room.

2/10

Poor

16 Jun 2026

Stacy

Only positive was the housekeeping staff. The front desk clerk would disappear and unable to find her. The staff informed us this is a normal for her. The elevator and pool was both down. Hand rails loose and a hazard, especially since everyone had to use the stairs. Worst experience I’ve had at a holiday inn express.

Partner

6/10

Pleasant

13 Jun 2026

Charles

Front desk staff was friendly. The elevator was still down upon our return from a couple days ago and they put us on the second floor again

Family

4/10

Poor

13 Jun 2026

Julie

Hotel is in bad shape. Elevators not working, mold in the shower and sink. Overflowing garbage cans. Would not recommend it.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Charles

Staff had great customer service. The previous shift was supposed to have are room on the first floor but their was some miscommunications so when we checked in it wasn’t available. They made this right and put us in a suite and gave us some snacks and drinks for the mix up. They did this on their own initiative. The room was spacious, clean and quiet. We had a great experience.

Family

2/10

Poor

06 Jun 2026

Justin

No elevator!!! Had to use stairs get to third floor. Also NO working pool!
They don’t even answer the phone
Pretty disappointing

Family_with_children

4/10

Poor

28 May 2026

Judy

Front desk could have cared less about helping you. Morning person didn’t even attempt to help solve a problem for us. We had to wait 30 to get a cart to carry our luggage down because at 6 in the morning none were available. My husband is handicap and unable to carry our bags. She would not even get up from her chair to talk to me when I asked her for help Gentleman working kitchen said he would help me as soon as he completed some work that had to be done. I understand people use the carts but 6 in the morning how many people would be checking out. We will never book there again

Family

2/10

Poor

24 May 2026

Victoria

Horrible stay starting with the pool being closed. Then tv didn’t work then the toilet was broke.

Friends_and_family Family

10/10

Exceptional

19 May 2026

David

Nice place, great staff, breakfast was nice

Partner

6/10

Pleasant

18 May 2026

Patricia

The bathroom tub was slow to drain and there was a lightbulb out in the bathroom.

The door to the room had a big gap when closed which let light and sounds in and had us wonder about how secure it was.

Water was not provided in the room and the water machine for filling a bottle was not on after breakfast service was over.

Family

8/10

Excellent

16 May 2026

Scott

Their water softener makes you feel like you’re covered in oil. It also makes the bottom of the shower slick.
The beds were very comfortable. Other than the shower, it was a good stay.

Business

10/10

Exceptional

02 May 2026

Larry

Excellent breakfast and courteous staff. The room was clean, dark, and quiet.

Family

8/10

Excellent

19 Apr 2026

JENNIFER

The room was clean. The AC was a little noisy when it kicked on in my room, but I didn't complain about it.

Self

2/10

Poor

17 Apr 2026

Eric

hagtrhtrhthtrh

8/10

Excellent

06 Apr 2026

Aaron

Only reason I did not give this 5 stars was because the pool was closed. Wish that was disclosed prior to booking the room, kids were disappointed.

Staff was great. Breakfast staff was the nicest I have experienced in quite a while. Even though the pancake maker wasnt working the staff came to our table and offered to make them for us in the back on the stove. Super great staff at this hotel.

Family_with_children

10/10

Exceptional

29 Mar 2026

Jenny

It was ok

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Feng

Excellent

Family

2/10

Poor

19 Mar 2026

Steven

Still working on trying to get a refund

10/10

Exceptional

13 Mar 2026

Martha

Good

4/10

Poor

22 Feb 2026

Rebekah

The issue was my fault. I doubled booked a room through Expedia. I thought I cancelled the one but clearly didn’t.i know missed means missed but I missed the cancellation by 1 day. Soon as I noticed, I reached out to Expedia and the hotel.i went back and forth between Expedia and the hotel for 2 days straight. Messaged the hotel through the app and even personal email. Pretty sure Allen only reached out because Expedia and I kept calling. I even replied to Allen and still haven’t heard a thing. Erin at the front desk was the only one who was helpful during all of this. They should be lucky she works there. She was the only one to show any compassion or just be a decent person through all of it. It sucked the pool wasn’t open. The room overall was clean. However, the ac/heat unit was so loud. When it kicked on, it sounded like a diesel engine just sitting in the room with you. Then when it was time for it to turn off, it was a like a plane powering down. Woke me out of a dead sleep at 3am. In the bathroom, the shower, the ceiling had work done from a previous crack. It’s cracking again. My mom stayed as well and said her room also had a crack on the ceiling in the bathroom. You couldn’t really pull up on the faucet for the shower. When you did, it was like you were pulling it right out of the wall. The caulk job has worn off. Like I said, I know the double booking was my fault but 10/10 I feel like it could have been handled wayyy better between Expedia and Allen.

Family_with_children

4/10

Poor

08 Feb 2026

Benjamin

Driveway not plowed and icy and fell several times!

Business Partner

10/10

Exceptional

20 Jan 2026

Emily

Very nice, clean, quiet hotel with friendly staff. Room was great - 2 queen beds. I would stay here again.

Leisure Family

2/10

Poor

18 Jan 2026

Jesicca

We needed up having to come a day late and they didn’t honor our reservation. We ended up paying for three nights and staying one. I would really like to be able to speak to someone about this. 419-308-8514

8/10

Excellent

17 Jan 2026

Warren

The stay was as good as all the past times. The reason for 4 Stars was there was no chair for computer desk.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Marissa

Clean, nice breakfast and close to venue

10/10

Exceptional

02 Jan 2026

Tracey

Yes

8/10

Excellent

29 Dec 2025

Brandi

Was able to book last minute and price was comparable to what originally planned for. Could accommodate 5 adults/teens and room was clean. Drea hacks were pool wasn't working and breakfast was not the best. Variety of food but flavor off/overcooked, with exception of gravy.

Leisure Family

6/10

Pleasant

21 Dec 2025

DAVID

Took Grandkids for nite away....3.5 hr drive to do 4 things specifically....stay in hotel, swim, see Santa and Xmas lights....well indoor pool was closed and completely drained... couldn't get two rooms together...Rocked Clifton Mills for Xmas lights and 3rd fail was no Santa

10/10

Exceptional

08 Dec 2025

Lawrence

Very clean good location excellent staff

Partner

10/10

Exceptional

08 Dec 2025

Lawrence

Loved the room very clean great staff.Great location

10/10

Exceptional

30 Nov 2025

Mary

The room was great.

Friends_and_family Family

4/10

Poor

11 Nov 2025

Yvette

We arrived at 10:25 in the evening, only to find a hand-written sign at the front desk ... \"Gone to the bathroom, back at 10:45 PM\" .... RIDICULOUS. Saw a woman walk in around 10:45 (I knew she worked there, because we've stayed here before), she did not acknowledge us. Went into the back only to have another man come out to front desk, who looked like he just woke up and rudely help us. Felt like I was in a comedy skit, and we were exhausted! The floor in the lobby was filthy, had coffee all around. Also, the room ... DUSTY! cobwebs in every corner, dust on walls, and bathroom floor dirty. Will NOT stay here again, and don't recommend this place.

Leisure Family

10/10

Exceptional

07 Nov 2025

Steven

Excellent complimentary breakfast. Staff were very friendly and very accommodating.

Leisure Family

4/10

Poor

04 Nov 2025

Dwayne

The shower floor was extremely slippery, I almost went down. The soft water felt like slime, set too high maybe?

Business_and_leisure Self

10/10

Exceptional

01 Nov 2025

Mike

Very courteous staff!

Partner

10/10

Exceptional

30 Oct 2025

brian

Staff was nice. Room was clean. TV had lots of channels. Breakfast was good

10/10

Exceptional

29 Oct 2025

Rudy

We always stay at HI Express, wherever we go and we've never been disappointed!

Partner

10/10

Exceptional

21 Oct 2025

John

Pool was closed for repairs.

Leisure Partner

8/10

Excellent

15 Oct 2025

Carrie

Clean room, great staff, room was worn but clean and comfortable

Leisure Self

4/10

Poor

12 Oct 2025

Heather

The room was good sized and beds were comfy, but the pool wasn’t working, there wasn’t any ice in the whole building, and breakfast was empty just one hour after opening with little to bo refills for the hour and a half we were downstairs waiting. When we asked the front desk for ice (as the signs suggested we do) we were informed that they didn’t have any more ice at all. Overall it was a disappointing experience, considering we paid twice as much to stay there as we were going to pay to stay elsewhere. The only reasons we chose this hotel over cheaper options is because of the pool (which was not working and we had no advance notice of), and the breakfast (which wasn’t stocked and the pancake machine was broken). Add the lack of ice on top and I wish we would’ve stayed at a cheaper hotel.

Leisure Family

10/10

Exceptional

06 Oct 2025

Jill

The manager was very friendly and made us feel welcome. We appreciated the accommodating food staff to refill the omelet tray quickly, so we could have breakfast on the go. It was a clean room and well-kept hotel. The location was convenient as it was right off the highway. The pool was not available, so that is a consideration. However, it was great overall, and I would stay there again.

Business_and_leisure Partner

4/10

Poor

22 Sep 2025

Donna

Over priced! Most hotels were booked due to an antique event. Price gouging! Stained carpet. Shower had mildew. Breakfast was mediocre at best.

Leisure Partner

2/10

Poor

21 Sep 2025

Bishop Eddie

I’m glad l know Jesus

We didn’t come and tried to cancel and they didn’t the Bishop had a emergency with his wife it’s truly a sad day in America we can’t make a better decision on a emergency situation

Business

8/10

Excellent

12 Sep 2025

Ron

Good

Partner

6/10

Pleasant

10 Sep 2025

Shannon

Needs help

Furniture in very bad shape , needs updated badly. Not clean.

Partner

4/10

Poor

07 Sep 2025

Silas

Found clumps of hair and fake eyelashes on the floor around the bed, wasnt cleaned very well

Leisure Family

4/10

Poor

02 Sep 2025

Mary

Pool was not available

The pool was not available. We chose this hotel so my kids could swim. The hotel manager said the pool has been out of order for Months. So it was false advertising.

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Michele

N/A

Leisure Family

2/10

Poor

17 Aug 2025

Tonya

This property allegedly agreed to my confirmed stay on Expedia, I arrived and had no reservation on file in the middle of the night. The people at the front desk made minimal attempt to help fix the problem, deferring me to Expedia, who did nothing to fix or own the problem despite their blunders. Bottom line, I had no room despite booking months in advance, stressing me out over 600 miles from home. The area was sold out and I wound up at a Motel 6. Unfathomable horrible customer service for both Holoday Inn annd Expedie and unreliability. I would not recommend anyone stay here or be assured Expedia will have your room despite you confirming and paying them, you will be stressed and overwhelmed by the poor customer service. Vote with your money and go elsewhere.

Leisure

8/10

Excellent

06 Aug 2025

Debbie

Weeds everywhere

Business Self

8/10

Excellent

04 Aug 2025

Jo Anne

I’ve stayed at a few different hotels in this vicinity, and this is the best one I’ve stayed at. It is ageing in a few areas, but the room was clean and in good condition. The breakfast was good, the bed comfortable, and the people kind.

6/10

Pleasant

04 Aug 2025

Jessica

Our room was dirty. Dusty, cobwebs, half painted walls. Smoke filled hallways everyday

Business Family

8/10

Excellent

07 Jul 2025

Gwen

Good location and nice facility.

Leisure Partner

8/10

Excellent

03 Jul 2025

Jonathan

Good stay.

Comfortable and very friendly staff. No view at all, mystery spot in bathroom and Refilling breakfast was slow.

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Rich

Not well maintained property. Expected better from Holiday Inn. Bathroom fixtures were malfunctioning.

Leisure Family

10/10

Exceptional

01 Jul 2025

Rhonda

Very friendly staff while checking in for an overnight while traveling. Room was clean and comfortable.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Dianne

Tis hotel has a great HOT breakfast and a large swimming pool. It is also very clean.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Verified traveler

Great for the price!

Stayed in Springfield while traveling through the area. Great option compared to other hotels around. Great for the price and value. The room was immensely clean with so much space!! My only complaint for the experience is while the walls from room to room seemed thick as I was unable to hear my neighbors, the walls between the rooms and hallway were thin. From the hallways you could hear conversations happening in other rooms and while in the room I could hear clear as day others in the hallway.

Self

8/10

Excellent

19 Jun 2025

Dorothy

The room was quiet and comfortable. Breakfast was delicious with a good variety of choices. My only criticism is that the tub/shower in my room had no grab bars. My friends said they did have grab bars in their shower. I feel they should be in all of the step in style tub/showers for safety.

Leisure Friends

8/10

Excellent

16 Jun 2025

Harry

.

8/10

Excellent

16 Jun 2025

Harry

Was a clean comfortable nights sleep. Small maintenance issues, in the room peeling tiles, dripping leaky bathroom faucet.
No USB ports anywhere. Ehh. Not a big deal i didn't bring a block to plug in. But theres two gas stations right nearby. Good breakfast that alone is worth it. 👍 overall not big issues for ME but there might be others that this just wont work for them.

Business_and_leisure Friends

10/10

Exceptional

29 May 2025

Jan

Friendly check in. Clean and comfortable. Quiet.

Partner

10/10

Exceptional

28 May 2025

Hanna

Nice stay, spacious room.

Leisure Family_with_children

8/10

Excellent

25 May 2025

Jeffrey

Okay hotel

Ice machine not working
Drip at the sink Room 106
Bathroom light kept flickering

Friends_and_family Family

10/10

Exceptional

01 May 2025

Nickey

Go

4/10

Poor

27 Apr 2025

Steve

Not a well run operation, will not go back!

Leisure Family

10/10

Exceptional

22 Apr 2025

David

The hotel was nice in its self, no complaints. What really made this stay above and beyomd was the staff. I mean, they were excellent. I stayed on the property 4/18-4/19. It is just such a breath of fresh air to see staff that just are kind people whinseem to like what they do. Holiday Inn express, whoever did the hiring at the Yellow Spring OH location, you have done a good job. Good service speaks volumes to me.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Brenda

Very clean!

Leisure Family

4/10

Poor

29 Mar 2025

Robin

I liked everything except the pool. The room was too small and not well-ventilated, and I received a headache from the strong chemicals in the poorly ventilated, small pool room. Also, the hotel employees did not follow the pool rules as there were more than 20 unsupervised children jumping in and around the pool area for up to 3 hours straight. Many guests (me included were not able to enjoy the pool) and had to leave due to the chaotic situation. When the front desk (night shift) was notified, they seemed irritated with me and did little to nothing about the situation.

Business_and_leisure Family

4/10

Poor

05 Mar 2025

Boyd

The hotel was newly renovated. The staff wasn’t the best. We were there for 4 days. They didn’t offer or come do any kind of clean up while we were there. Not even to empty the trash receptacles. After I left they charged me $150 for a cleaning fee citing there was trash everywhere. There were water bottles around the trash cans and on top of the entertainment center. Well if they had emptied the trash cans once, there wouldn’t have been any on the floor or on the entertainment center. I’ll never stay at that Holiday Inn again. If they are doing that to make extra money, I can only imagine what else they are doing.

Business

10/10

Exceptional

02 Mar 2025

Molly

Quick checkin and out. Friendly staff at front desk.

Leisure

10/10

Exceptional

22 Feb 2025

Michelle

Staff were very kind and helpful. Room was clean.

Business

10/10

Exceptional

17 Feb 2025

Michelle

Very nice staff, clean room

Business Family

8/10

Excellent

08 Feb 2025

Martha

Very good value. Only thing we would have changed was the water temperature in pool. Very chilly for a heated pool.

Friends_and_family Family

10/10

Exceptional

05 Feb 2025

Larry

This is our second stay at the Springfield Holiday Inn Express. As we visit grandchildren who are students at Cedarville University, this is a great place and is nearby to the university.

Business_and_leisure Partner

8/10

Excellent

01 Feb 2025

Verified traveler

Good but need more attention for clearning

Overall the hotel was good. But I thought that cleaning could have been better especially bath room. The sink was not cleaned carefully with lots of dried tooth paste residue and the mirror had water spots. I could not use the bathroom as it was so I cleared it by myself.

Partner

4/10

Poor

07 Jan 2025

Danielle

The lobby was nice and clean but the room was a different story. The bed sheets was about the only clean thing in our room. The coffee table had something white on it. The dresser looked like it wasn't wipe off at all. We found someones use chew pouch on the floor it was gross. I was very disappointed. I never would have thought a IHG Hotel would look this.

Leisure Family

10/10

Exceptional

22 Dec 2024

Huey Rey

Easy place to stay

Business

4/10

Poor

20 Dec 2024

Brooke

The hotel was fairly clean. The women at check in was very rude complaining that she just got there and her boss hadn't done anything so she wasn't ready to check us in. At check out there was two employees too busy talking to pay attention to me. The pool was freezing as well. I booked this hotel because of the pool and we were able to swim for more than 5 minutes because it was so cold.... overall not a good stay.

Friends_and_family Family

6/10

Pleasant

15 Dec 2024

Eric

Just inches from the ghetto so book accordingly.

Business_and_leisure Family

10/10

Exceptional

02 Dec 2024

Shelley

.

Leisure

10/10

Exceptional

08 Nov 2024

Lauren

Very nice! The young woman who checked me in was very kind and helpful.

10/10

Exceptional

06 Nov 2024

Rhonda

We wete traveling and this hotel was close to interstate. Bteakfast was go I d.

Leisure Family

10/10

Exceptional

22 Oct 2024

Amy

…

8/10

Excellent

21 Oct 2024

NANCY

Not what I had expected

The room I registered for had 2 queen beds and an area for a couch. It was a handicapped accessible room with a roll-in shower and a fold down seat. The room we were given for a 2 night stay was only 2 queen beds. It did have grab bars by the toilet, however, the tub was not handicapped accessible. The toilet was low to the ground which made it very difficult to sit down on and to get up from even when using the grab bars. My daughter told me that the tub was very slippery and I should not attempt to get into it. As far as the comfort of the beds, the bed was extremely uncomfortable. The bed felt very old and caused me to have terrible hip pain for which I had a difficult time getting up from the bed. All in all, I was very disappointed with this room.

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

Linda

Very clean , newly renovated. Easy access off the highway . Great for an over night stay .

Leisure Family

10/10

Exceptional

13 Oct 2024

Matthew

Great place to stay on your way thru the area. I will stay here again.

Business Self

10/10

Exceptional

09 Oct 2024

Aaron

No complaints,

Business Self

10/10

Exceptional

04 Sep 2024

Sophie

Best hotel breakfast I’ve ever had

2/10

Poor

27 Aug 2024

Holly

Gross!

Spent 4 nights in room 201. Walked into the room to find a huge wad of black hair (about 4”x2”) on the floor in between the beds. The coffee maker water reservoir was nasty. I have photos but won’t subject people to that grossness. There was a small brown spot on the ceiling over one of the beds. Manager sent housekeeping up the next day and “deep cleaned”… but water spots from washing hands were still all over the floor as well as dirt in the carpet. Left late morning on day 3 and came back late that night to no housekeeping service at all. Had to go fetch more towels and coffee pods ourselves. Very very dirty property. Will never stay again.

Friends_and_family Family

10/10

Exceptional

01 Aug 2024

Lynn

Bathtub very slippery. Grab bar in wrong place and loose.

4/10

Poor

17 Jul 2024

Camille

Not great

Rooms need updated. Our room was damp and musty. There was slime hanging from the sink faucet in the kitchenette. Paper then walls. You can hear every noise. The air conditioner in the room was so noisy that it scared us every time it turned on. None of us slept well.

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

Yukari

Ice machine makes loud running water noise. Only one washer and one drier on facility. Nice cheerful staff.

Leisure Family

10/10

Exceptional

22 Jun 2024

Dan

Nice and clean, feels safe.