Name: Residence Inn Oklahoma City Downtown/Bricktown
Address: 400 E Reno Ave, Oklahoma City, 73104, US

2/10

Poor

30 Jul 2026

Austin

We arrived around 10pm after an all day drive. When we arrived, there were teenagers and loud obnoxious people all in the parking lot, including riding scooters around. There were no parking spots, and it looked like they were renting out parking space to the public. Once we checked in and made it to the room, we immediately noticed the AC was not working. The furniture was also very run down and smelled. The tv also did not work and the curtains were ripped. When I called to tell them about the AC, they said to hold the button down and wait a minute to see if it would work. It didn’t. Because it is summer time, the room was very hot and not habitable without AC. When I went downstairs to ask for a new room, he said they had none and said he could give me a fan. I declined and asked for a refund. This hotel is disgusting. It is an absolute embarrassment for Marriott. I don’t think I’ll ever stay in a Marriott again. Stay clear of this hotel.

10/10

Exceptional

28 Jul 2026

tyler

Clean solid room, nothing

8/10

Excellent

27 Jul 2026

Cindy

Staff wad friendly and helpful. Rooms are very spacious and I appreciated having on-site parking and breakfast included.

6/10

Pleasant

26 Jul 2026

Wanda

The bathroom ceiling was falling in. The bed pillows were flat.

2/10

Poor

25 Jul 2026

Tiffany

The hotel itself is not a bad hotel, but they have an ongoing BUG problem!! And they are not addressing it. This is the 3 attempt, to use this hotel only to find BUGs in rooms remain an issue. Checked out and went/stayed elsewhere.

10/10

Exceptional

25 Jul 2026

Judy

Our room was great. We had a great location. It was clean. We loved the hotel location

8/10

Excellent

20 Jul 2026

Robert Dwayne

No smart television or USB ports to charge devices.

Family

10/10

Exceptional

20 Jul 2026

Rece

Great stay

Friends

10/10

Exceptional

17 Jul 2026

LuWana

This is our favorite hotel to stay at while in Bricktown, mainly because it's pet friendly and within walking distance to our favorite spots for entertainment and food. Staff is always friendly and helpful!

Family

6/10

Pleasant

14 Jul 2026

Jimmie

I like that it was like an apartment. It was older and could use some updating and some staff need some training. There was a young man pushing a cart to the elevator and he just jumped in front of us and went down. Very bad customer service but other than that staff were helpful.

Partner

10/10

Exceptional

14 Jul 2026

zach

Great stay. Neibors were noisy but everything was great

Friends_and_family Family

4/10

Poor

30 Jun 2026

Ajin

The bathrooms are very outdated, with cracks on the ceiling, doors not shutting without putting the force of your whole body.

Half way through our stay we saw a few cockroaches hanging around the kitchen sink. Immediately informed the front desk. They sounded like they were taking it seriously and said they will send someone up immediately, which never happened. This was disgusting to say the least and we were scared that we will be smuggling them half way across the country to our home.

The in-room safe was locked rendering it unusable by us. Asked the front desk multiple times, said they would send the engineering upstairs, which also never happened.

Breakfast was ok, as expected.

Parking was too expensive, IMHO.

The room did not get cleaned everyday, and that probably contributed to cockroach issue. Some rooms, especially in front of ours, decided to put their used towels and trash on their front door. I informed the front desk. Again they said they will ask the occupant, but it never got resolved. Nobody picked up the trash or the used dishes and the towels, until the cleaning day. Our room was supposed to be cleaned up on Saturday, but since we were checking out on Sunday, they never showed up to clean our room. This led to overflow of trash in the kitchen.

Overall, for the amount they charge, they should respond to issues in a timely manner and take some hygiene matters seriously. it is just diluting the Marriott name. Hopefully, they will improve.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Cindy

When it says self parking on site be prepared to be to pay per day. Expedia doesn’t list or include that charge and it was a surprise. So just for two days we had to pay to park at the hotel, unexpected upcharge.

Friends

4/10

Poor

29 Jun 2026

Jacqueline

Let me Preface by saying the staff was very nice and helpful, if not a little short staffed on Friday night. The man at the front desk was great but it was just him and there were a ton of people checking in and a family reunion happening downstairs. The Breakfast was very good, but there wasn't near enough seating.
The property itself was pretty run down. Scuffs and dings all over the walls in the halls and lobby. The furniture in the room was scratched and dinged, the carpet was questionable. Everything was clean (except the couch) but ran down. The bedding was very worn. We needed use of the pull out couch and had to go down to get bedding for it, and the mattress was not great. Our door kept popping open after being closed. Which was unfortunate when we were gone for about 12 hours with the door partially open.
We also were on the side facing the main street and it was LOUD. drag racing and loud cars all night long. From the 5th floor up. It was crazy. We didn't end up using the pool because there was no shade whatsoever, zero bells and whistles just a bare minimum pool. It wasn't terrible, but for the price point I was disappointed and will look elsewhere when i'm in OKC next. Oh and being notified of $23 a night parking fee was super lame, especially with a lot so small that by the weekend we couldn't find a spot. Its not like there are any options to not have a car in Oklahoma. come on now.

Family_with_children

10/10

Exceptional

27 Jun 2026

Pat

Staff did not tell us about parking fee and we got a ticket

Partner

6/10

Pleasant

27 Jun 2026

Maksen

Old

10/10

Exceptional

22 Jun 2026

Thomas

Loved the location.

Family

10/10

Exceptional

21 Jun 2026

NaTasha

Great stay in downtown Oklahoma.

Family

10/10

Exceptional

15 Jun 2026

Tommie

Exceeded expectations

8/10

Excellent

12 Jun 2026

Paula

The maintenance of property was disappointing. Scuffed door frame. Torn wall paper with sloppy patching. Dirty windows in lobby. Bathtub was stained and looked dirty. I don't junk it was but there was black scum looking stuff on the bottom. I wore my sanders when taking a shower

Self

10/10

Exceptional

12 Jun 2026

Michael

Pretty nice place. Nice pool.

Partner

6/10

Pleasant

11 Jun 2026

Tommy

Mattress was too soft. Parking fee of $23.00 was excessive. I wouldn’t stay there again.

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

Saood

Elevator only one is working

Family_with_children

4/10

Poor

31 May 2026

Derek

Booo

Family_with_children

6/10

Pleasant

30 May 2026

David

Rooms need an update.

4/10

Poor

19 May 2026

Jaynee

The condition of our room was in need of lots of repair and has been neglected for a long time but it seemed as though this was the expectation of what they provided guests at rates that should not have been charged. I will never pay to stay there again in the future. I have stayed in many Residence Inns and this was way below the standard.

Partner

6/10

Pleasant

18 May 2026

John

Conveniently located. Room was a little run down and needed work.
Stayed Friday and Saturday night. Came back to the room late Saturday afternoon and room wasn't cleaned by the cleaning staff. Told the front desk and they said it was supposed to be but no apologies or anything. Said they would tell the cleaning staff but nothing was ever done. Had onsite parking at the hotel but still had to pay to park there. Breakfast was marginal at best.

Family

2/10

Poor

16 May 2026

Tammy

This is an old hotel desperately in need of upgrades. The carpet was frayed and pulled up in the rooms, the furniture was stained and the cushions on the couch were torn. The bathroom wasn’t cleaned well. The front desk staff, specifically Yolanda was lacking in professionalism. Tge remaining front desk staff was pleasant. The breakfast staff was fabulous!!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Rhonda

Desk clerk was very friendly and helpful

Business

6/10

Pleasant

05 May 2026

James

Nothing

8/10

Excellent

03 May 2026

Nopamas

Overall is good

Family_with_children

8/10

Excellent

27 Apr 2026

Emily

Parking sometimes was difficult
Only one elevator working
But other

10/10

Exceptional

27 Apr 2026

Alexander

Breakfast was good and fresh. Fairly standard but well maintained. The suite was large and almost details were aimed at our comfort. One thing was outstanding was the shower and pressure as well as ample towel racks, something not often found in hotels. Overall, the place was good, clean and comfortable. Two suggestions, clean the windows and do a little updating.

Partner

10/10

Exceptional

25 Apr 2026

Ricky

The hotel was right across from the Chickasaw Ballpark and we were there to watch baseball game. It’s perfect location to walk across the street to catch a game and also great location for walking to many different restaurants. Toby Keith’s Bar and Grill is next door and highly recommend it.

Partner

6/10

Pleasant

24 Apr 2026

Tesslyn

Staff was courteous, the room was nice, but the bed was terribly uncomfortable. I also think it's horrible that we were charged $24 to park in an Open parking lot that is shared with Bass Pro Shop.

My Husband and I really liked the location though. We were here for a concert at the Criterion.

One thing I was upset about was that both elevators were down and we were on the 5th floor. They said they had no elevator available for us to use and I had a lot of luggage that I needed to carry down 5 floors of stairs. No one offered to come up and help us with our luggage, since we were unable to use the elevator and the luggage cart.

I do not plan to use this hotel again because of that inconvenience and because of the uncomfortable bed.

Partner

2/10

Poor

23 Apr 2026

Stefani

Room was dirty and extremely outdated. Thermostat batteries were dead so couldn’t adjust the temperature and when I asked for replacements, the guy at the front desk just looked at me like I was asking something out of reach. TVs wouldn’t work and one remote had battery acid coming out of it. Tub was full of mold. Roach in the bathroom. Front door wouldn’t lock so we put a chair under the handle. I paid $450 for one night and expected at least a clean room. I would absolutely never stay here again.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Terence

Ckean

Friends_and_family Friends

2/10

Poor

09 Apr 2026

Jason

Horrible condition of the hotel. Moved rooms 3 times and every room always dirty.

Family_with_children

10/10

Exceptional

04 Apr 2026

Jason

Clean rooms

Partner

10/10

Exceptional

04 Apr 2026

Tyler

Room was ready on arrival, clean room, staff is friendly, and great parking. As well as plenty to do in the surrounding area.

Self

4/10

Poor

30 Mar 2026

Geoff

The AC unit in my first room was frozen and not working. I was given a window fan and told to wait until the unit unfroze. Then I was moved to a different room that smelled strongly of curry, but at least the AC worked.

Partner

8/10

Excellent

29 Mar 2026

Linda

Great Breakfast and accommodating staff; Kudos to Jerry for controlling parking spaces - we always had one close to entrance; very clean environment; spacious gathering spaces in lobby/dining area with multiple TVs to view BASKETBALL GAMES! First impressions are vital…was surprised that property has tattered, shredded, faded Marriott flag and overflowing trash bins at entrance.

Family

6/10

Pleasant

29 Mar 2026

Lacey

The property is in need of some repairs and upgrading. The bathtub grout needed attention and the toilet refill mechanism needed repair in my suite.

Self

10/10

Exceptional

29 Mar 2026

Aaron

Breakfast was ok but the stay and staff and rooms were great we played basketball and enjoyed it here

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Lindsay

The breakfast buffet had a lot of options and well kept. The buffet is over at 9am, the staff had no problem making this clear. One guest asked for more of something around 8:40 when the staff was hesitant on making more because they closed soon. I was shocked that this was a concern as there were

10/10

Exceptional

23 Mar 2026

LeAnne

Perfect location. I loved being able to walk places for dinner and fun. At first, I thought the parking attendant took his job a little too seriously, but I soon appreciated him immensely! He made sure guests had parking!!

Self

6/10

Pleasant

22 Mar 2026

Randy

Hotel was close to many restaurants, bars and the Paycom arena.

Friends

10/10

Exceptional

18 Mar 2026

Thomas

Great in every way

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Matt

This was one of the nicest hotels we have stayed in. The breakfast was excellent.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Brittney

Very nice and clean room. The bathtub could definitely go for a remodel but it was still nice. Staff was very friendly. Our room was not ready when I arrived but they did waive our parking fee to compensate for that. Breakfast was just a regular hotel breakfast, waffle makers, toast, bagels, muffins, eggs, sausage, oatmeal and cereal. Coffee was terrible but everything else was pretty good.
We had a great stay and loved the area.

Family_with_children

6/10

Pleasant

15 Mar 2026

Jill

The location is good but parking is a nightmare on weekends! Hotel guests do not get priority. Room was decent but very outdated.

Partner

10/10

Exceptional

15 Mar 2026

Carolyn

Enjoyed still having a bath tub. Clean , spacious. Convenient

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Susan J

Clean room, pets welcome with great paths to walk dog around, close to great restaurants, fabulous staff and breakfast options

Pet

10/10

Exceptional

10 Mar 2026

Siti

Pool closed.

Family

10/10

Exceptional

08 Mar 2026

Amber

The staff and the room where excellant

10/10

Exceptional

07 Mar 2026

Melissa

Room clean, staff friendly , love the location as well.

Partner

4/10

Poor

06 Mar 2026

Ken

Parking charges are unacceptable for a residence inn.

Family

8/10

Excellent

05 Mar 2026

Brandy

My bed was not very comfortable. Lots of springs you can feel through the mattress. My mom had the other bed and it was a nice normal soft mattress but my bed was horrible and old

Family

10/10

Exceptional

01 Mar 2026

Wyvonna

Yes

Family_with_children

10/10

Exceptional

28 Feb 2026

JOEL

The hotel was clean and the room was spacious. The bed was comfortable but the sofa bed was very uncomfortable. The hotel is in working order but feeling a little bitndated.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Ashelle

Na

6/10

Pleasant

26 Feb 2026

Anthony

Food good at breakfast but room starting to show age

8/10

Excellent

23 Feb 2026

John

Two bedroom suite was comfortable and had enough space for the kids to play.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Julie

The room was spotless! The fridge was nice & big. Single serve coffee maker with creamer & sugar. Nice & spacious! The staff was so very helpful!

Partner

10/10

Exceptional

22 Feb 2026

Rachel

Had a full kitchen and living room and separated bedroom. Super clean quiet and luxurious. Anniversary weekend well spent.

Partner

2/10

Poor

22 Feb 2026

Jennifer

The tub was dirty. The drain in the bathroom sink was clogged. Did cleaning notice it or not depending on how well they were cleaning. They probably did not.

6/10

Pleasant

21 Feb 2026

Raeven

There was more wear and tear in the room than expected. There was water/rust stain in the tub. I had to change rooms because the bathroom ceiling was leaking. The staff was polite and respectful and understood my concerns.

4/10

Poor

21 Feb 2026

Bryan

Rooms in bad shape. Cabinet door feel off, tub had rust and stopper was in soap dish, sheets came off the bed and had to pay for parking. Stayed here twice and won’t again.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Joseph

Courteous front desk, nice & spacious suites

8/10

Excellent

15 Feb 2026

Erin

Room was clean and comfortable. Logan at the front desk was very kind, helpful and welcoming

8/10

Excellent

14 Feb 2026

April

Room was nice. Breakfast was good. Staff was friendly.

10/10

Exceptional

10 Feb 2026

Andrew

Great room and clean very nice

Leisure Family

8/10

Excellent

07 Feb 2026

Aaron

The room it was very nice.

Leisure Family

10/10

Exceptional

04 Feb 2026

Marty

Excellent facility, clean, great breakfast and friendly helpful staff! We will be back

Business_and_leisure Family

10/10

Exceptional

23 Jan 2026

Rebecca

Room was great, food was great, service was great!

Leisure Partner

8/10

Excellent

17 Jan 2026

robert

Good place

8/10

Excellent

11 Jan 2026

Karina

Room was clean, we were greeted as soon as we walked in. Everything was clean, lobby, elevator room

Business_and_leisure Family

6/10

Pleasant

10 Jan 2026

Nang Su

Bedside outlets/switches were not working.

Partner

6/10

Pleasant

07 Jan 2026

Tiffney

Room didnt have a balcony as requested requested and paid for. No tv remote and no coffee maker but had coffee sitting out on the table. Requested a coffee maker but no one delivered to the room.

Self

6/10

Pleasant

06 Jan 2026

rob

The room was nice. the staff were friendly.

10/10

Exceptional

06 Jan 2026

Mykl

The morning breakfast was horrible. There's multiple times where they were out of food right after they started serving. So a lot of the dishes were empty and they very rarely ever had coffee. We chose to have breakfast at the area sit-down restaurants due to the issue

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Dora

Nice place to stay.

6/10

Pleasant

04 Jan 2026

Sandra

Couldn’t lower the temp in our room

10/10

Exceptional

04 Jan 2026

Dora

Yes love the breakfast

10/10

Exceptional

02 Jan 2026

Lauran

Clean room, super friendly and helpful staff, couldn't ask for a better experience, will definitely stay here again!

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Alejandro

All great except for the bedding arrangement: few pillows, uncomfortable sofa bed, nasty extra bedding.

Friends_and_family Family

4/10

Poor

01 Jan 2026

Jennifer

Room was outdated! Very thin walls
Front desk was not friendly— the morning front desk person was listening to something on his phone while lobby was busy
Subpar breakfast
Plenty other hotels in the same area.
Would not recommend this one!

Partner

10/10

Exceptional

30 Dec 2025

Estevan

Stay was ok, there were some dirty towels in the room, which was nasty, but the breakfast was good and the room was big. We are a big family

Family

8/10

Excellent

28 Dec 2025

Michael

The room was nice and clean the desk attendant that worked until 11pm was excellent. The only problem we had was the loud cars going up and down Reno Ave which the hotel had no control over

Partner

2/10

Poor

27 Dec 2025

cheyanne

tv didn’t work, staff didn’t really do much about it.

2/10

Poor

26 Dec 2025

Brent

Air conditioner did not work. Room would not cool below 75. There were no wash clothes or hand towels. There was only one full sized towel. The noise level from the motorcycles racing down the street was loud and kept me up til 2:30am. There was also a large group hanging out in the Bass Pro shop parking lot being loud til late at night.

Leisure Family

10/10

Exceptional

21 Dec 2025

Karen

Friendly staff, clean room, great breakfast.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Marvin

The room was great but the staff who checked us in the night we got there was very unfriendly. All other staff were great.

Business Partner

10/10

Exceptional

07 Dec 2025

Robert

Location and room was fantastic. We had to cut our planned stay short by a day and the staff here were great in understanding the situation and supporting a refund for the unused night. Excellent customer service!!

Leisure Family

10/10

Exceptional

07 Dec 2025

Jesse

Excellent service at the front desk and the two bedroom suite was great for myself and family. We didn't partake in the breakfast but it looked top notch. I've been coming to bricktown for years and always envied the people at this hotel due to the location, this will be my new place!

Leisure Family

6/10

Pleasant

06 Dec 2025

Kellerie

Front desk staff could be welcoming.

4/10

Poor

02 Dec 2025

Jim

Not great... The 2nd star is for the staff, otherwise a 1 star. Pullout couch was filthy—our teenaged son slept on top with sheets covering it. I wouldn’t want to sit on it either.
Carpet was disgusting—visibly dirty and also sticky to the touch. Wear shoes!
Furniture in disrepair… torn chairs, wobbly dresser drawers.
Bathtub basin (non-slip surface) yellowed due to age (not housekeeping).
Drain system is hilarious… when you run the tub drain, you hear “glug, glug, glug” in the bathroom sink and in the kitchen sink.
Parking—$$$!! Ridiculous, but perhaps “normal” for Bricktown properties.
HVAC unit is LOUD—perhaps original to the property.
Positives: location (walk to basketball, baseball, or Bricktown fun), staff was always kind and hardworking. Front desk tried to make the pullout couch situation right by giving us a comp. Housekeeping is doing their best (only so much you can do).
The place needs a total remodel, or at least our room (319). At the very least, a deep clean of the carpet and furniture. Yikes. Wish we would not have booked a non-refundable room. And stayed at one of the Hilton properties close by.

Leisure Family

4/10

Poor

29 Nov 2025

Nicole

There was a cockroach in our room and the house keeper knocked 3 times starting at 730 in the morning.

Friends_and_family Family

4/10

Poor

25 Nov 2025

KAELA

The whole room wasn't inviting. I would not have accepted that room if we were staying more than 1 day. The room just wasn't clean looking. I remembered staying years ago and it was really nice , but I think it has gonna down hill since then.

Leisure Family

6/10

Pleasant

25 Nov 2025

PAUL

Lobby area and breakfast area pretty nice. hallways and rooms no so much. for the price you guys are renting these rooms for. I should be able to dry off with a towel that I can't see through. thermostat in room said it was 98 or 48 or 67 blank couldn't control the heat or coolness of room. Mattress I think the kids have been playing WWE wresting shouldn't have to say much else about that. $23 a night parking tightest parking in brick town. to some up my 2 evening stay I'd say for the price you guys are charging for room rate and +$ to park I wouldn't recommend your place.

Business_and_leisure Partner