The Canvas Hotel

10/10

Exceptional

19 Jan 2026

Tobechukwu Deborah

Good staff

Leisure Self

10/10

Exceptional

25 Dec 2025

Vishal

Clean room.Staff was not clear about Taxi rates.

Leisure Family_with_children

6/10

Pleasant

21 Nov 2025

Abdul

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels:
Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

Leisure Family_with_children

4/10

Poor

18 Nov 2025

Bahareh

I was extremely disappointed with my stay at this hotel. Despite being advertised as a 5-star international property, the breakfast was not international at all. Almost all of the food items were Indian dishes, with very limited variety for other guests. For a hotel of this price range, I expected a proper international breakfast buffet, but it was far from that.

Access to the hotel was also very difficult. The location is inconvenient, and getting in and out of the area required long detours every time. The surrounding streets and neighbourhood did not feel pleasant or suitable for a comfortable stay.

Overall, I would not recommend this hotel for either leisure or business travel to Dubai. The value for money was extremely poor, and the experience did not match the price or the 5-star rating.

Business Self

10/10

Exceptional

22 Oct 2025

Mike

For price. Very nice and comfortable place

Business

10/10

Exceptional

19 Oct 2025

Babak

Indian inspired breakfast, i wish they add fresh juice.

6/10

Pleasant

07 Oct 2025

Kamila

It is Indian natinalities dominance hotel an itd looks like a former 5* hotel run down one the 3* level over the period of time.
The roof bar is still nice with view over downtown Dubai. It's very expensive to have drinks there tho.

Partner

10/10

Exceptional

13 Aug 2025

LELWALA LOKUGE

Only me staying

4/10

Poor

25 Jul 2025

Souaad

La zona está bastante alejada de los sitios turísticos en transporte público, solo se puede ir en taxi. Está en un lugar lleno de gente de india, Pakistán…no hay muchos Supermercados cerca ni restaurantes que te transmitan confianza para comer. El hotel en general está bien pero en cuanto a la insonorización y la limpieza es un poco nula.

Leisure Partner

8/10

Excellent

23 Jun 2025

Sumayya

It was fun. The roof top was pumping with indian music all night lights and pool. If u don't like noise maybe not for u. But the place was beautiful and nice

Business_and_leisure Partner

4/10

Poor

21 Jun 2025

FATEMAH

I would not recommend this hotel !!

Too old, smelly corridors and elevators, it just feels old and was depressing.

Leisure Friends

10/10

Exceptional

21 Jun 2025

Alpesh

It amazing stay with Hotel
canvas

Business

10/10

Exceptional

13 Jun 2025

ron

The room was a suite large comfortable.
The staff is amazing very friendly.
Pool at the top is awesome and the staff also very nice

Partner

2/10

Poor

04 Jun 2025

Daniela

Had so many problems I wouldn’t come back tbh it is just weird vibes they be calling the room multiple times asking if we need room service as we didn’t have the number, shower had the worst smell , water was leaking from the bathroom, they gave us a new room no drinks in the fridge, no toothbrushes, shower caps or something like that
Hotel Can improve
Hotel is giving old as well
I don’t know wish it would be better

Leisure

10/10

Exceptional

31 May 2025

Adam

Nice hotel!

Very nice hotel with friendly staff, rooms were nice and spacious, highly recommend!

Partner

8/10

Excellent

27 May 2025

Peta

Very nice stay, very helpful and friendly staff

Nice hotel the rooms are very spacious with big soaker bath. The rooms had smart tv to stream from phone which is nice. Room service very good quality. The bed is very large like super king but it is comfy but could be better seems to have many layers of toppers that made it a bit lumpy. Apart from that a great comfy stay, friendly helpful staff all around the hotel.

Business

4/10

Poor

16 Apr 2025

Megan

Never staying here

8/10

Excellent

22 Mar 2025

Peter

A very pleasant hotel with high staff friendliness

Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum
Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.

Self

8/10

Excellent

24 Feb 2025

Teia

Property was in good condition except a foul smell in the room.

10/10

Exceptional

11 Feb 2025

Liisa Elina

Lovely hotel

The hotel was amazing. Lovely pool area. Hotel staff were really friendly and helpful. The location is a bit far from the metro station but taxis were really cheap.

Friends_and_family Family

2/10

Poor

03 Jan 2025

Warsame

One of the worst 5star hotels I ever seen. Bad food. Bad room. Bad staff.

Friends_and_family Family

10/10

Exceptional

03 Jan 2025

FRANCESCO

Lost stuff in room 723

The location were perfect.....but isent an email bcs my son forgot a bravialet and neakless, and i haven't got any feedback yet.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Mahomed safir

Will definitely stay next time

Perfect staying at canvas room were very clean staff at check-in very helpful

Partner

2/10

Poor

21 Dec 2024

Sheny

Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star

Leisure Family

2/10

Poor

19 Dec 2024

Kambiz

It's not a five star ***** only 3***
Overall Aesthetics 1/10
Attention to detail 1/10
Amenities 1/10
Considerate and quality 1/10
Housekeeping 7/10
Members of the kitchen 5/10
Swimming pool --> disastrous 1/10
Life Guards: 9/10
Fitness 0/10
Managers 1/10
Personalised services 0/10
Room services 1/10
No consistency!
Room quality 3/10
Dining experience 2/10
No quality of service

Honorable gentleman Mr. Maher 🇪🇬 General manager 10/10
He was trained to carefully anticipate; attentive, courteous, intuitive and pleased to delight guests -- but He was the only one! He was absolutely alone in the system!!!!

Business Self

4/10

Poor

29 Nov 2024

John Federico

Inconvenient, dirty and expensive.

Leisure Family

10/10

Exceptional

07 Nov 2024

Tommi

Great

Great place to stay near at cruise port! Special thanks for Kusum about super kind service :)

Friends_and_family Family

8/10

Excellent

13 Aug 2024

dyeshia

Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi

Leisure Family

10/10

Exceptional

11 Aug 2024

Rafeek

Very good staff and helpful everything is perfect 👍

Business_and_leisure Self

10/10

Exceptional

09 Aug 2024

Vijay

Best accor hotel

Business Self

10/10

Exceptional

31 Jul 2024

Justin

Enjoyed the stay

Business

2/10

Poor

22 Jul 2024

Ogunnike

For those booking a junior suite please look elsewhere. We booked the jjnior suite for 11 days and was appalled by the condition on the room. The fixtures were rusted over in the bathroom and living room area. We had to look for a different room however all the junior suites were the same. They then offered us the exec suite which was better.

The staff cooking the breakfast was unhygienic. He would touch the ingredients with his hand then touch his phone and put his hand back into the food. I was disgusted and sat in the most convenient seat that allowed me to see exactly what he was doing. I did address it with him but was met with a smile.
The shower leaked into the toilet.
The corridor on the 2nd floor had a leaking ceiling just by the lifts, where my huband would get splashed.

The gym whilst it was minimal it was expected but the towels they had provided were all dirty. I would pull one dirty, 2nd dirty, third fourth and fift all dirty. There was a gentleman also working out with me and my husband and he was shocked at my dicovery.

I have images to support everything i mentioned.

They gave us a complementary honeymoon cake but it was stale and would have rathered not been given anything if it wasnt going to be edible.

On one night i ordered room service. Scrambled eggs very well done with onions and mushrooms.

Instead they gave me an omelette with bacon. This is an islamic country so they accidentally adding bacon to someones order is beyond me. Not one apology.

2/10

Poor

12 Jul 2024

Rafik

Everything was horrible the staff service and behavior was terrible reception doesn’t even know how to speak to there clients , smell in the room , dirty carpet , dirty corners, hospitality at its lowest , noise of party just under our room and staff tells us it finishes in 10 minutes every 30 minute when we call them about it , never coming back again even thought we gave it a chance 3 times each time was a bigger deception, Accor should even remove remove there name from there for how much it hurts the brand

Leisure Family

8/10

Excellent

07 Jul 2024

Kinga

Hotel service of the bar and restaurants isn’t leveling up to 5 star hotel at all . The lobby service is very kind and helpful but the restaurant of the staff has a lot to learn about cleaning and customer service .

Leisure Family_with_children

2/10

Poor

22 Jun 2024

Rafik

.

Leisure Family

8/10

Excellent

30 May 2024

Jennifer

the service was good but he housekeeping wasn't good enough , the fridge is of dirty not clean enough the quality of the facility wasn't feel like 5 star >>>
quality is not good enough
there is an disco room in B1 area , smells so bad ...
the cigarette smells every there .. so my client have to change the room ...like the front desk is very good service , he change the room for us the next day
so in overall this hotel cannot great in five star .... only 3.5

Leisure Family_with_children

10/10

Exceptional

24 May 2024

Dalia

Everything was good

Leisure Family

10/10

Exceptional

17 May 2024

Paiman

Great place very. Very clean and new.

Business Friends

10/10

Exceptional

11 May 2024

Paiman

The only negative about this hotel is that roof top is not wheelchair accessible.

Business Family

10/10

Exceptional

10 May 2024

Marilyn

Great spot

We had no trouble with checking in, everyone was very nice. We had got off the cruise ship at 9. So at the hotel by 9.30am. We would have to pay extra to get into a room right then but we just left our bags and when out for the day. Breakfast was offered to just when we arrived. Got back in the afternoon. Lovely big room and amazing bathroom. As our flight the next day was 8pm they gave us a late check out of 2pm at no extra cost:-) sat up on the roof top area for ☻☺︎ hour. Amazing view of the city. Close to everything. Loved it here

Partner

10/10

Exceptional

10 May 2024

Marilyn

Great spot

We had no trouble with checking in, everyone was very nice. We had got off the cruise ship at 9. So at the hotel by 9.30am. We would have to pay extra to get into a room right then but we just left our bags and when out for the day. Breakfast was offered to just when we arrived. Got back in the afternoon. Lovely big room and amazing bathroom. As our flight the next day was 8pm they gave us a late check out of 2pm at no extra cost:-) sat up on the roof top area for ☻☺︎ hour. Amazing view of the city. Close to everything. Loved it here

Partner

8/10

Excellent

24 Mar 2024

Nigel Bell Anthony

Very nice hotel good guess service & only 20 mins for both malls !

Leisure Friends

4/10

Poor

20 Mar 2024

Isha

I like the Rooftop dinner.

Leisure Self

10/10

Exceptional

10 Mar 2024

Velma

The property was located not too far from what we needed and the staff were very helpful.

Leisure Partner

10/10

Exceptional

03 Mar 2024

Antonia

Beautiful hotel that’s clean and has a lot to offer from multiple restaurants, a rooftop pool lounge, & a cafe

8/10

Excellent

16 Feb 2024

John

Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.

Leisure Self

2/10

Poor

18 Jan 2024

Jariwu

The hotel is very terrible they don’t respected their customers at all the managers is very stupid
They force you to eat in they hotel and take they deposit from the hotel I didn’t like the hotel they are very racist.

Leisure

10/10

Exceptional

03 Jan 2024

pankaj

Property was clean and safe. Near by shops and food places but 15 minutes walk to metro.

Leisure

10/10

Exceptional

10 Dec 2023

Hellen

Amazing hotel!

Business_and_leisure Family

6/10

Pleasant

09 Dec 2023

Rachel

Hotel check in process is slow and room is a little bit outdated. Shower is awkward as you need to stand on top of the tab and there is no barrier around it to avoid spilling. There is no door between toilet and shower as well.

Leisure Friends

2/10

Poor

05 Dec 2023

Jimmy

My experience at this hotel was far from satisfactory. The room had a persistent bad smell, and accessing the hotel was inconvenient due to the lack of a main gate; instead, guests had to go underground. Surprisingly, the bathroom lacked basic amenities like a toilet brush and hair dryer. Additionally, the restaurant was disappointing, with dirt and dust on the dinner tables. The view from the hotel was unimpressive, offering no glimpse of Dubai's real beauty or its iconic architecture—just some old buildings. The hotel’s claimed five-star status is not reflective of the disappointing reality, potentially misleading customers seeking a genuine luxury experience.

Business Partner

4/10

Poor

26 Nov 2023

Faraz

Not very friendly staff nobody wanted to work had to ask for everything over and over again

Business_and_leisure Self

6/10

Pleasant

16 Nov 2023

ISHRATH

OK hotel when travelling budget friendly

The stay was OK, bed was not so comfy, bathroom had only tub for bath and no shower. Hotel location was OK, surrounded by residential apartments, parking was free and accessible and was available all the time.

Business Self

10/10

Exceptional

29 Oct 2023

nicole

Thank you canvas hotel . I let them know it was my fiancés birthday they put complimentary balloons in the room , complimentary slice of cake that said Happy Birthday it was beautiful

Leisure Partner

8/10

Excellent

20 Oct 2023

Md Ariful

Middle of the city. Swift access to most of Dubai .

4/10

Poor

08 Oct 2023

Saad

Slow check in process and unclean room. Shower walls were filthy and quite a lot of dust in room on items such as the side tables.

Leisure Family

8/10

Excellent

03 Oct 2023

John William

Nice design and a well presented interiors. Strategic Location with easy access to airport and main malls etc. Residential neighborhood quite but not much to do in the immediate vicinity. Hotel staff a bit overwhelmed so room service is not quite to Accor's 5 star hotel standards.

6/10

Pleasant

26 Sep 2023

Azra

Convenient and well priced for decent sized rooms. Breakfast was good. They are not aware they are a VIP hotel and will not offer room upgrades for gold members.

Business Partner

6/10

Pleasant

20 Sep 2023

Verified traveler

Satisfactory stay.

The hotel is a nice facility which is well kept and it does look good. There is a nice little gym, spa & sauna and small roof top pool.
What really lets this place down is the service. The breakfast service is displeasing as there are not enough tables and the staff are totally overwhelmed. I got used to asking for a latte 4-5 times before I got one.
Another issue was room service. They seem to never fully replenish things like soap, toilet tissue, shower gel etc. This again led to multiple calls to reception

Partner

4/10

Poor

18 Sep 2023

Verified traveler

good value for money-some improvements required

have stayed here many times, i feel the rooms are getting dated, seems like poor maintenance, and cleaning. The lobby is still very nice, and so is the top floor bar/restaurant. the breakfast spread is good but the service can be better, staff training certainly needs attention.

Business

6/10

Pleasant

08 Sep 2023

Ehab

`

Business Self

10/10

Exceptional

04 Aug 2023

KIRTAN

Nice decor very clean & spacious room, never has drempt such open vibrant room

Leisure Self

6/10

Pleasant

19 Jun 2023

Ayesha

The property isn’t very clean for a 5 star
Cushions had stains on them but the rooms themselves were cleaned properly by housekeeping
The service is great by the house keeping they’re all lovely
Front desk staff were ok
On final checkout they were incompetent and didn’t write down how they took a deposit from me which for a 5 star hotel is poor. And I’m still waiting for this refund

Leisure Friends

2/10

Poor

04 Jun 2023

Rafiu

Property was filthy, floor was dirty, sinks were blocked, bath tub and bed had staines

Location was really bad and is located in residential area and is far away from closed metro station and main downtown area

Leisure Partner

2/10

Poor

29 May 2023

Anthony J

Didn't like the location

Business_and_leisure Partner

10/10

Exceptional

28 May 2023

Varun

Excellent

Leisure

8/10

Excellent

28 May 2023

Patrick

Bur Dubai is not convenient for tourists (who want to go the beach) or biz meetings (which are likely to be downtown).

Business_and_leisure Self

10/10

Exceptional

23 May 2023

Micheal

There was a smell that came from the bathroom, guessing it was from the pipes. Otherwise the stay was good.

Leisure Partner

2/10

Poor

16 May 2023

Salem

Rooms smelling like the sewers. And stripper knocking on random people doors

Business_and_leisure Partner

10/10

Exceptional

14 May 2023

ADEL GURMALLAH AL

Thank

Business Family

10/10

Exceptional

05 May 2023

Koreem

Great hotel no access to walk to major Dubai attractions. Great opportunity to see more to see local life and have some authentic Pakistani food. Hotel staff was awesome. The bed leaves much to be desired but I am used to a ultra high quality bed at home so I always complain about this when I travel. Would definitely stay again

Leisure Partner

10/10

Exceptional

01 May 2023

Hugo

a bit far from the nice places in dubai but very nice hotel

Leisure Friends

10/10

Exceptional

29 Apr 2023

hendrica

De dag voor aankomst krijg je nog een mail, aangegeven dat we om 4u am aankwamen en dat was geen probleem, kon gewoon inchecken er is altijd iemand bij de receptie.
Ik had blijkbaar een rokers kamer, aangegeven dat het stonk naar sigarettenrook en er werd meteen een niet rokers kamer geregeld.
Taxi’s staan voor je klaar als je vraagt.
super vriendelijk personeel!

Leisure Family

8/10

Excellent

17 Apr 2023

Ana

This was a great hotel that was close to everything. The pool was great and doesn't get too crowded. I tried the hair salon on site, the staff was great and did their best to manage my curly hair. One con was the limited options of food for lunch at the main restaurant. If you are a picky eater you will find yourself ordering from room service to get easy thing likes french-fries, pizza, chicken as they are not options at the buffet. Breakfast was great a lot of options. The room was overall clean and exactly as pictured. The sheets are not changed as often as you'd like unless you ask during your stay. Overall a great staff everyone was super friendly and helpful.

Leisure Friends

10/10

Exceptional

25 Mar 2023

Sheneek Marie

Great

Leisure Family_with_children

4/10

Poor

21 Mar 2023

Galina

Horrible service

Leisure Family_with_children

8/10

Excellent

20 Mar 2023

Graham

Friendly and helpfull staff

Leisure Family

6/10

Pleasant

15 Mar 2023

Zamir

Was ok

Business Family

8/10

Excellent

08 Mar 2023

Velma

We stayed for 9 nights. Overall our stay was great. The hotel was close to most attractions. My only issue is we had to request towels everytime housekeeping came.

Leisure Friends

2/10

Poor

28 Feb 2023

Verified traveler

The first hotel I dealt with badly in bringing my things when checking into the hotel and at checkout also in an exaggerated manner, I don’t like that, it’s not professional ever at all!!

10/10

Exceptional

27 Feb 2023

AMITA

I only stayed for a short period and like it overall. I liked the room, the ambiance, the roof top lounge and pool area. I had dinner at Signature by Sanjeev Kapoor. The food was acceptable but I expected better. The coffee maker in the room was not functioning but the problem was fixed rapidly.

Business_and_leisure

8/10

Excellent

25 Feb 2023

Carla

👍

10/10

Exceptional

20 Feb 2023

Dorice

Cleanliness. Recommendimg Myo for good cleaning job

Business Family

10/10

Exceptional

20 Feb 2023

Raj

Superb no words to describe.

Business Self

2/10

Poor

13 Feb 2023

Nadeem

Overcharged. Me a lot.

Business Self

8/10

Excellent

07 Feb 2023

Sandra

Was raining when I arrived and couldn't see any of the attractions that I came to see. The next day I had to leave to board a cruise ship.

Leisure Self

10/10

Exceptional

03 Feb 2023

Verified traveler

Loved every moment of our stay...

My daughter and I had a wonderful 5 days' stay at Hotel Canvas - MGallery. We loved the friendly staff, the clean and cozy rooms, the spa experience, the morning restaurant with everything you need (even Danish Butter) before leaving to explore the city of Dubai, the lobby area, the Indian Restaurant by Sanjeev Kapoor was extraordinary as well as the view from the Rooftop Skybar/pool area. We loved every moment of our stay. Eva from Denmark

Friends_and_family Family

2/10

Poor

01 Feb 2023

Vegas Ferragamo

My visit here was terrible. First day my fiancé luggage didn’t get to the room after 3 hours. I eventually went to get it. Power was off another day for 4 hours. I called three times and nobody showed up. Happened to grab a cleaner and he helped me out. The mini fridge didn’t work for the first three days. Someone finally changed it. It’s a shop owner that kept hounding us to buy fake bags and etc. On my last day I had a few charges that didn’t seem right but at that point I was over it. While checking out porter takes my bags. Get downstairs waiting on taxi for 30 mins and bags still wasn’t there. It was just a horrible experience. And last the bed was hard as hell. Food was nasty but the spa was amazing. I would recommend the spa.

Leisure Partner

10/10

Exceptional

28 Jan 2023

SeyedIman

Its a lovely place to stay. In total it is a good value considering the price. The staff are friendly and do their best to make you happy. There is refreshment in lobby area almost during the day time and they clean the room everyday

Leisure Partner

2/10

Poor

21 Jan 2023

Thergam

First off we tried to cancel our reservation after our first night, it was our honeymoon and they decided to stick a couple twin beds together for our “king”. We had no outlet that worked in the room, and the room smelled like mildew. After that we were met with unwelcoming behavior from the staff for the duration of the stay. Key cards kept getting deactivated. I would go on but i got to go to work.

Leisure Partner

10/10

Exceptional

17 Jan 2023

Tehia

Absolutely enjoyed my stay at the Canvas hotel. Entire staff was very nice and accommodating and the breakfast was so good. They have 24hr room service as well and I really enjoyed the food and the options on the menu! 10/10 highly recommend!

Leisure Self

2/10

Poor

12 Jan 2023

Prathy

Very disappointing

Well the check in was perfectly fine. The front desk manager was wonderful. I was given a great upgrade.
However, upon check in, after I was in the room for about 5 minutes, 2men were sent to collect “all the contents of the mini bar”. In my entire life of staying in 5stst hotels around the world that has never happened.
I don’t know the reason for that- but if made me the guest feel very uncomfortable. Did they think I was intoxicated or soy? I was not and in any case, what kind of a horrible policy is that?
Sorry it made me feel very unwelcome.
It’s a shame as the hotel is great, rooms are great and staff is very good.
But I unfortunately will remember my stay only by 2 men coming in to collect the minibar contents for ever. Very disappointing.

Business Self

8/10

Excellent

08 Jan 2023

Karthik

Internet sucks!!

Everything is excellent except the internet. In this day and age where remote work is so common, I could not take a single conference call which made it super frustrating. Called and complained and a lousy IT engineer showed up. Lost all hope of remote work and had to take next couple days off until I flew back to the states.

Business

6/10

Pleasant

05 Jan 2023

Jaswant

Bit old property

Leisure Family

10/10

Exceptional

26 Dec 2022

Shihab

Staff are awesome location 15 min to Dubai mall

Leisure Family

4/10

Poor

13 Dec 2022

Leo

I would not recommend this hotel to stay at whilst in Dubai.

The most annoying inconvenience was the shower stall drain would not drain. And almost daily, the bathroom floor was flooded.

I complained daily to the hotel's reception; they were empathic with room service and did clean the water on the floor; however, engineering never unplugged the drain.

This was unconditionally unacceptable service!

Business_and_leisure Partner

6/10

Pleasant

07 Dec 2022

Adnan

Did not offer any upgrade, not even a VIP Early Check in even though rooms were available for early check in with a 1/2 Room Rate, but not available for VIP Expedia.
WE arrived 6:00AM and would not let us check in until 12:30 PM. Nothing special for VIP EXPEDIA.

Business Partner

2/10

Poor

07 Dec 2022

Boo Tiong

Very mediocre hotel

I tried to ask for late check out since I arrived but was told to ask again on the morning of my checkout but the reception wasn't willing to assist and even I offered to pay for the late checkout, she refused to disclosed the amount and as a result, I have to leave the hotel at noon and wonder around the mall until my departure at 8pm, The other point is this hotel not allow us to sign to the room when eating at the restaurant or any other matters while insisting on visa or cash payment all the times.

Business

10/10

Exceptional

02 Dec 2022

Kevin

The staff were welcoming and gave us an excellent service. We enjoyed our stay.

Leisure Family_with_children

8/10

Excellent

25 Nov 2022

Sharif

Room service is bad