Citizen Hotel Mumbai

10/10

Exceptional

27 Feb 2026

Bipinchandra

Yes

Friends

6/10

Pleasant

11 Feb 2026

Arata

I had mixed experience. The front staff was helpful enough to keep my parcel in prior to check in. What was disappointing were:
1. The restaurant BGM volume was too loud for me so I asked the staff to lower the volume but they insisted saying that it was already minimum. I had to leave the restaurant.
2. The guests in the next room played TV very loud even after 11pm. I knocked on the wall but no effect. I tried to call the front desk and the duty manager but the lines were busy. I just put ear plugs and slept.

Self

6/10

Pleasant

07 Feb 2026

Sandip

The bathroom needs serious renovations. Also need more choice in breakfast for mon spicy veg people for an example fried rice and noodles

6/10

Pleasant

05 Feb 2026

Sarah

The staff are delightful and work extremely hard here, but sometimes try too hard. Citizen hotel senior management is aspiring for the hotel to be something it’s not. The food in the restaurant is good, but the staff are prompted by management to be over attentive all the time, which can be offputting. The housekeepers are also very hardworking. It’s basically like a UK travelodge, which is fine if you expect that, but the decor is tired. Theres a huge building site right next door, our room was very close and the sound of jackhammers started every morning, even on the Sunday. The location is good in terms of the beach, that’s true, but it’s hard to understand why Juhu beach has such allure for anyone. It’s filthy, rat infested, the water is full of rubbish and polluted with human excrement according to Google, and the view is non-existent due to the ever present smog. Think Bladerunner goes to the seaside, which is interesting - but not pleasant. In the evenings it’s very crowded with people bathing in the dirty water and getting public massages on the beach. Sorry Juhu and sorry Citizen, but for international travellers this is not a desirable location.

Leisure Partner

6/10

Pleasant

23 Jan 2026

Soniya

Average and air conditioning needs serious maintenance

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Tahseen

No the rooms are very small and poor in upkeep
Air conditioning is horrendous with poor service as it made loud noises and we had to call the maintenance guy
Staff is very nice and helpful

Friends_and_family Family

4/10

Poor

09 Jan 2026

Dippa

The room is very outdated
Room was not cleaned properly
2 star coz view from room was good.

Family

2/10

Poor

08 Jan 2026

Tzaddi

Very very disappointed because I booked and paid for a room with breakfast included and after we ate breakfast we have been hassled to pay even though I have shown the manager my booking receipts and it says buffet breakfast. He will not honour it.

4/10

Poor

16 Nov 2025

Narendra

Room was very small and bathroom was very poor. Full of mosquitoes.
Half a cup milk was Rs. 270/-
We were recommended this hotel very highly by a friend but were put off.

Business Partner

8/10

Excellent

03 Nov 2025

Prayaag

A solid choice when in Mumbai, great location and good value. Exceptional service by the staff.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

RAY

The service at this hotel is excellent, really well ran, great food and lovely staff whp cannot do enough for you. The view on the beach from the restaurant and bar sets this place apart from the rest.

Highly recommended 🙏

Self

2/10

Poor

14 Sep 2025

BHAVINKUMAR

Not good at all not worth it for price

Leisure Family

6/10

Pleasant

10 Sep 2025

GULSHANKUMAR

Ok hotel not worth the price you pay

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Kavin

Staff were very friendly. And kind. Much appreciated.

10/10

Exceptional

26 Jul 2025

Rohit

Location is good

Business_and_leisure Self

10/10

Exceptional

20 Jul 2025

Norman

Very good stay well woth the money
No negative comments

Leisure Self

4/10

Poor

18 May 2025

Shailendra

Room was small but decent. The location is good. Room service was was quite lacking.

Leisure

10/10

Exceptional

07 May 2025

Jitendar

Excellent

Leisure Family

4/10

Poor

29 Apr 2025

MOHIT

Not worth the cost..Staff try to help their best, it's because of them it is manageable to stay there.

Leisure Self

10/10

Exceptional

29 Apr 2025

Jiten

Citizen Hotel Juhu

Have been here 3 times now. Beachfront location excellent.

Partner

10/10

Exceptional

02 Apr 2025

Yvette

The beach and the restaurant was nice and the staff was really nice. The room was clean.

Leisure

10/10

Exceptional

26 Feb 2025

Keshu

Right on Juhu beach. Very helpful staff. No issues

Partner

8/10

Excellent

17 Feb 2025

Natasha Aziz

The best thing about Citizen Hotel is its location—right by Juhu Beach, with easy access to transport and walks along the shore. The rooms are dated but very clean, with air conditioning and fans. However, the furniture feels old-school.

Breakfast was overpriced with limited options, and the staff inside weren’t friendly or helpful—mostly indifferent and rarely smiled. On the other hand, the outside staff, including security, were lovely and always greeted guests warmly.

The hotel wasn’t very accommodating, refusing to store bags and hesitating to reheat food since there are no microwaves in the rooms. Overall, decent for location but lacking in service and hospitality.

Leisure Self

8/10

Excellent

16 Feb 2025

Patrick

Honestly, the rooms and bathrooms have seen better days. However, and it’s a BIG however, I would definitely stay again. The restaurant, with it’s terrace overlooking the beach is really excellent. Skip the continental options, the Indian food is superb. Also, the staff, and especially the young folk serving in the restaurant are lovely: sweet and helpful. Breakfast, watching the waves roll in on Juhu beach, is a memorable experience.

Leisure Family

10/10

Exceptional

04 Feb 2025

Mahesh

Great place

6/10

Pleasant

04 Feb 2025

Saraswat

Average.

10/10

Exceptional

26 Jan 2025

Keith

A reasonably priced hotel. Comfortable. Situated on the beach. Rooms a little small but perfectly sufficient. Staff very pleasant and helpful. Short easy walk to street food markets and ordinary restaurants.

8/10

Excellent

23 Jan 2025

Keyur

Beautiful location by the beach

We had a short stay before our flight to Toronto. It is a great location by the beach, in a nice neighborhood.
The room was nice and clean with all amenities. The staff was very courteous and helpful. No complaints at all.

Partner

6/10

Pleasant

22 Jan 2025

Emma

It was clean, but apart from the new 'patio' area, it's very dated. It is quiet for Mumbai.

Self

10/10

Exceptional

22 Jan 2025

Kishore

Perfect for a night stay

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

PAYAL

Rooms are small, but cozy and clean. Right on the beach. Good for couples and or corporate guests.

Leisure Partner

4/10

Poor

14 Jan 2025

Ronald

Rude and unhelpful front desk staff. Low ceilings. Noisy as hell. Construction site next door.

Business_and_leisure Self

4/10

Poor

23 Dec 2024

Vikram

Room condition is very old and poor.
need renovation and proper aircirculation .
if window need protetction then put some jaali or gril after glass, so that we can have some fresh air.

Very humid and AC were not controlling the temperature.

Business

8/10

Excellent

13 Dec 2024

Dhiraj

Good

8/10

Excellent

02 Dec 2024

Shahid Hussain

Overall very good value.
Very friendly staff

Partner

10/10

Exceptional

24 Oct 2024

S

Cannot fault the hotel great location. Nothing too much bother and the whole team where great

Partner

10/10

Exceptional

08 Oct 2024

Michael

The Citizen Hotel was a great stop for me on the way to the International Airport. The room was very comfortable and I enjoyed the buffet before leaving for the airport. The staff was very helpful.

Leisure Self

10/10

Exceptional

08 Sep 2024

Hemant

Good location.

Business Self

4/10

Poor

11 Jun 2024

Chandravadan

I always stay in this hotel for its outside sea front dinning and sitting to relax my holiday but this time expedia and citizen hotel thoroughly let me down with my family as it was your responsibilty to check if this hotel was in construction. this is not fare at all as my holiday was ruined.
please I would like you to refund my monies

8/10

Excellent

14 Feb 2024

peter

Wonderful.customer service

8/10

Excellent

23 Jan 2024

Ajay

Good place to stay. Most weird access to the beach. You can only leave the hotel to access the beach, but you have to walk all the way around the beach to get back into the hotel. I suggest they have a simple resident only access (using the room key card) to get back into the hotel directly from the beach.

6/10

Pleasant

08 Jan 2024

Senior

Citizen Hotel

Would not stay again.

It is a clean but VERY compact building with a lot of staff

But lots of things go wrong even tho they have staff to fix things quickly it is annoying especially middle of night

My in-room safe needed 4 separate visits to fix it.

Extra $7AUD @ Hotel Sea Princess is a bargain!

Stay there

Leisure Self

8/10

Excellent

13 Nov 2023

Ajay

Ok

Nice little hotel...was here 12 years ago and i can see, feel the difference. Even the type of local clientele is different.
Hotels needs an upgrade espcially restuarant..i did not risk eating ..
The room was nice and comfortable. Nothing special but i would stay again. Reception was also good and quick, woke me as requsted. The owners just need to invest in the hotel and staff otherwise its going to be run down .

Self

10/10

Exceptional

29 Oct 2023

John

Lovely beach view, terrace perfect! Comfy bed

Leisure Partner

8/10

Excellent

12 Oct 2023

Shahid Hussain

For the area, very good value for money

2/10

Poor

01 Sep 2023

MOHAMMED

Not recommended for families with babies.

One of the most pathetic and worst Hotel I have ever stayed. It was my 10th wedding anniversary. So I was there with my family. The hotel does not have any respect for their guest. The restaurant in the hotel is facing the beach. Miss behaviours and nudity from the public has to be born and tolerated by the guest... on complain to the management it falls on deaf ears. The hotel is meant for Kapuso one night stand druggies and smokers not recommended for any family is a kid. I do not have cribs for babies also.

Friends_and_family Family

2/10

Poor

25 Apr 2023

sheerin

The manager and staff is extremely rude and don’t provide the amenities accurately though they have the facilities available for the guests. They steal the money from the guest’s account and don’t provide the invoices to the guests which is a major drawback. I had a very bad experience with the hotel citizen. The cleanliness is not maintained and the staff is so abusive. Regarding the executive room, they took the money from me when I did the booking online and gave my room to other guests which they informed me upon reaching the hotel citizens. This is the way they treat with the guests . The hotel manager and staff gave my executive room to other guests when I did the prepaid payment online booking with the hotel citizens even a day ago.

Thank you Expedia for asking the feedback. I hope this will be beneficial to others in regards to the stay in hotels.

Regards,

Business Self

10/10

Exceptional

08 Feb 2023

ASHOK

Our stay was amazing. Location of the hotel is great even though room size was small. This Propery is right on the beach. Service given by the employees and the breakfast was really good.

Partner

10/10

Exceptional

30 Jan 2023

Tomas

Recommended

We enjoyed our stay in the hotel. No problems at all. Very professional staff eager to help. Clean rooms. Everything was good. Recommended.

Friends_and_family Family

8/10

Excellent

23 Jan 2023

Mikeson

The staff and management were excellent. The location and security was also good, but unfortunately, the property is a little dated and dusty probably due to it’s seaside location. Overall, an okay place.

Leisure Family

6/10

Pleasant

26 Dec 2022

RAMANANDA

Not so good , not spacious, congested

Friends_and_family Family

10/10

Exceptional

19 Dec 2022

Praveen

Sea facing

Leisure Family

10/10

Exceptional

11 May 2022

Feisal

Amazing views from the restaurant

Leisure Family

4/10

Poor

16 Apr 2022

Vijaya Sivakumar

My room was not clean. Bedsheets were bit dirty and found some hair as well. So clearly it was not cleaned well.
I was promised a sea view room (was told all rooms have sea view). But the view was not facing sea. From one corner of window i could see the sea in a narrow gap.
Checkin took a bit of time. I went at 12:15 pm

Location is a big plus. Just next to Juhu beach.

Leisure Self

4/10

Poor

02 Apr 2022

Rahul j

Hotel seriously needs upgrading Windows don’t shut , new bed lining is required with towels
, management don’t really care
Good service is poor
But views are Special and the open terrace

Friends_and_family Family

6/10

Pleasant

13 Mar 2022

Umlesh

I liked that it was right on the beach. The hotel room was quite small, and we spotted a cockroach in the room. The cleanliness level was very low!

Leisure Partner

10/10

Exceptional

06 Mar 2022

Kartik

Good budget friendly hotel on the beach. Shower pressure was excellent but only issue was shower curtain which could have been better….they could have just put glass shower door considering I was told that room was recently renovated! Overall would recommend the hotel as good location right on the beach and reasonably priced. Breakfast was average but can’t complain at this price point.

Business_and_leisure Self

8/10

Excellent

20 Jan 2022

mayuresh

Good hotel for one day trip.

Good hotel for one day trip. The breakfast was nice. polite staff.

Partner

2/10

Poor

21 Dec 2021

Muskan

BAD experience because of HOTELS.COM

we booked hotel with complimentary breakfast but when we reach there then they said they have don't have booking including breakfast...may be its hotels.com mistake...that I don't know...but overall experience is really BAD

Self

2/10

Poor

21 Oct 2021

Hardik

Shady hotel

The property is pretty shady and I decided to not stay

Business

8/10

Excellent

26 Jun 2021

Verified traveler

Beautiful excellent location
With cheaper rates

Leisure Family_with_children

6/10

Pleasant

01 Mar 2020

Verified traveler

Property was good and so was the service room 305 has a leak from the shower door, report a few times but no fix breakfast could have afew more ootions

Business

8/10

Excellent

25 Feb 2020

Ratish

Hotel is close on the beach front, great to watch sunset. Central to Juhu Beach. Close to food and drinks places.

Leisure Self

8/10

Excellent

24 Jan 2020

Verified traveler

Restaurant on the beach with indoor and outdoor seating.

Leisure Friends

8/10

Excellent

16 Oct 2019

Verified traveler

Safe location

Good service

Friends_and_family Family

8/10

Excellent

14 Aug 2019

Chandi

Warm welcome and excellent check-in at 3.45am after an over night flight from London. Very impressive, as were the sliding glass windows and room which had been installed to protect the beach view restaurant from the strong monsoon wind and rain. The WiFi facilities still need to be improved, even though some changes have been made to install a router in each room.

Business Self

8/10

Excellent

19 May 2019

Verified traveler

It’s on beach and very easy , good staff, food was good.

Friends_and_family Family_with_children

8/10

Excellent

10 May 2019

Ravi

GOOD

10/10

Exceptional

07 Apr 2019

Verified traveler

Staff always helpful, great beach view. Nice place

Business_and_leisure Friends

8/10

Excellent

03 Apr 2019

Robert

Very convienent great staff very helpful, good beach access

Business_and_leisure

6/10

Pleasant

30 Mar 2019

Verified traveler

All fine except for the pounding music constantly played in the restaurant

8/10

Excellent

06 Mar 2019

Verified traveler

Recommend stays for business or holiday, restaurant is on Juhu Beach, very pleasant.

6/10

Pleasant

22 Feb 2019

Verified traveler

Kinda dirty. Dirtier than I expected for the price. The cleaning staff needs to really clean this place up. Restaurant was okay - for breakfast. Lunch was so-so. Great location right on Juhu for 1/3 the price of fancier places. But I couldn't bring my wife here.

Maybe next time I'll stay in one of their deluxe rooms, that might be nicer.

Business Self

8/10

Excellent

14 Feb 2019

Verified traveler

Mixed experience

The dining service need some improvement: more choice of light non-Indian food for breakfast, omelette and scrambled egg service is a waste of time as these should be prepared in advance just like all the other foods, instead of having to order it and waiting for its arrival. I ordered omelette three times and it was never delivered, quite a frustrating start for a day. The rest of the staff was very helpful. The Hotel's Internet service was also a bit unpredictable, and a few times difficult to connect to it.

8/10

Excellent

13 Feb 2019

Shaila

It was very good.locations is very good.wish they had little bigger bathroom.

Partner

8/10

Excellent

09 Feb 2019

Verified traveler

Nice setting at beach with bar and restaurant facing the sea. I would suggest cutting the loud music in the bar so that customers could enjoy the beautiful natural sound of the waves.
The room had a sea view but the room itself was very small.
I would suggest the hotel should invest in new towels as the ones provided were rather grey and worn.
Otherwise a very friendly welcoming hotel.

Leisure Partner

4/10

Poor

07 Feb 2019

Verified traveler

They did not give the room i booked and request a d i am a long staying customers almost one month my room charge is more then what i was booked and not have the room i want this time i am not very happy .and this is my first time in this citizen hotel

Friends_and_family Friends

10/10

Exceptional

25 Jan 2019

Verified traveler

Budget hotel, facilities are good, staff is excellent and always ready to help

8/10

Excellent

24 Jan 2019

Carl

Small hotel on the beach in Juhu. Can have your breakfast on the terrace immediately overlooking the beach. Rooms are a bit on the small side and the bathrooms are starting to look a bit dated. Excellent water pressure and loads of hot water. Coffee and Tea making facilities provided. Helpful friendly staff.

10/10

Exceptional

17 Jan 2019

Zo

I loved this hotel !!! Very nice and professional staff, and location by the beach is amazing. And also great comfortable bed and clean atmosphere!

Leisure

2/10

Poor

23 Nov 2018

Verified traveler

Do not go there. Not worth the money. Breakfast is okay, but amenities are pretty bad. No proper Wi-Fi in the room. Struggled to use internet and even the bed was bad by itself

Leisure Friends

4/10

Poor

17 Sep 2018

Mona

Rooms were of very poor standard. and not very clean

8/10

Excellent

01 May 2018

Jitu

Excellent location close to beach and restaurants

Have stayed there twice in year and half. Excellent decking area, beach view and lots of local restaurant.

8/10

Excellent

08 Apr 2018

sunny

Good Hotel at great prices.

The check in was very smooth. The staff is cordial..

10/10

Exceptional

03 Apr 2018

Kishore

Key location being seafront.

Exceptional service and friendly staff. Location is superb with view of the sea. Delicious food and wide range to pick from.

8/10

Excellent

15 Mar 2018

TravelingAlan

Remains a good place to stay on the beach

I have stayed here several times over the year and the Citizen remains a good place to stay. Great location, breakfast selection not huge but enough, staff very good, just maybe too many of them. Some times you cant get to the breakfast buffet because there are just too many staff in the room.

6/10

Pleasant

01 Mar 2018

Mahesh

been going there for past 7 years rooms need up grade

6/10

Pleasant

21 Jan 2018

kirsten

Hotel at the beach with a nice beach terrace.

It was nice to be at the beach away from the busy city but still close to the airport ( 20 min drive early morning). I think it is a good spot for a layover stay. The staff was really friendly.

6/10

Pleasant

19 Jan 2018

Jeremy

Staff Excellent however rooms are not!

This Hotel is a mixed bag. Nice reception and restaurant area but the rooms are in need of a complete refit.
Staff. Excellent cannot help enough especially in the restaurant.
Room. There is no such thing as an Executive room or Delux don't be fooled. It is like buying a first/business class plane ticket and being put on the isle seat next to the toilets at the back of the plane. Also the rooms are small and I was alone so not so bad but more than that it would be a struggle. In addition the bathroom is tiny.
Food. Generally very good wide choice maybe too much.
Location. On the beach but very run down and the adjacent properties! Well it looks like development stopped some years ago. You may be lucky enough to get a view of the part concrete structure I had. Ensure you request direct sea view or a room facing south.
Wifi. When working excellent. Complicated system and different routers dotted around the hotel. Restaurant particularly weak. Drives me nuts!

4/10

Poor

06 Dec 2017

Verified traveler

Poor service, very small room

The hotel is located on the Juhu beach and so the views are beautiful. HOWEVER, the views are service provided by nature, NOT by hotel staff.
Rooms are very very small, even for one person. The bathrooms are extremely small and the showers have a couple of inexpensive shower curtains. So every time you shower the entire bathroom gets wet.
The beds are a painful trip hazard
Everything about the room is very cheap. The bed linen, furniture, toiletries, towels...all very poorquality, not at all correlated with the price we paid!
They advertise a 'bay view restaurant'. On the first day they said it is raining, so the 'bay view' is closed. They served food inside a very very tiny claustrophobic room. The hotel is supposed to have beach access but they closed it up because the floors will get wet!
Second day we went to have dinner with the 'bay view'. They took us to a side alley and seated us. The main restaurant is reserved for a private party, so instead of closing off the restaurant, they seated their customers in a alley beside the hotel that smelled of toilet! We lost all our appetite!
Back in the room I asked room service to send us ginger tea. They sent us normal tea. When I called them and asked, the guy had no clue. Then he said he can send ginger tea after 10-15 min. It was already past 10PM, so I told him we don't want to wait. Surprisingly, the staff was not at all apologetic for the bad service!

Family

6/10

Pleasant

19 Nov 2017

papoo

close to beach and restaurants

dusty rooms bathroom too small and no vent in bath smelly breakfast fine with good choice

Partner

10/10

Exceptional

18 Nov 2017

Lynne

By the beach

Quick efficient check in Very comfortable rooms great shower. Having our breakfast overlooking the beach was so amazing. Breakfast was very tasty especially made to order omelette. Service was really attentive. Great choice for lunch and evening menu meals.

Family

10/10

Exceptional

04 Nov 2017

anil

Proximity to the beach is the best part

Morning breakfast can be better...
Every things good

2/10

Poor

26 Jul 2017

Saamia

Horrible hotel. Damp room and bedsheets. Very narrow corridor. Breakfast had very few options. Even though being on such a great location the rooms don't have a front sea view . Very small rooms and the bathroom is literally for dwarfs. Charges too high for what is offered.
Old hotel , definitely needs a renovation. Staff is fine. Overall very disappointing .

Family

10/10

Exceptional

19 Apr 2017

taj

Lovely stay second time .

Second time I booked and will book again I n future. Staff are friendly and helpful and is close to all local shops and tourist attractions

6/10

Pleasant

01 Apr 2017

Lalit

It was good but not the value for money

Family

6/10

Pleasant

30 Mar 2017

Bev

Great Location

The hotel is more or less next to the beach fab location....Staff very helpful....Rooms alright...It is in need of some tlc a little tired and over priced especially on alcohol drinks.
We requested to move room due to the state of the bathroom....

2/10

Poor

28 Mar 2017

geeta

unpleasant

Room was smelly. Sheets were not clean. Bathroom was too small and dirty. Overcharged for a bottle of water.

Partner

8/10

Excellent

20 Mar 2017

Scott

Cheap, clean, beach front with good free breakfast

We had some problems with checking in. I had originally booked it for a Mon night check in, then changed the booking to Tuesday night...confirmed by Hotels.com. We arrived late on Tuesday night...after midnight, so technically Wednesday morning 1am. I had put a note on the booking that it would be a late check in due to flight arrival. The hotel had never received the change in dates from Hotel.com and was disputing the change. They eventually conceded, and gave us the room. Other than that snafu, which was more of Hotel.com's fault, the stay was nice. Washroom in the room is small. Breakfast buffet was very good, waitstaff was excellent. The other inconvenience was having to walk around the block to get to the beach as the door to the beach access from the hotel is kept locked to keep out non-guests. Beach is clean, not sure about the water. No locals were swimming...which I took as a sign not to go in. Hotels.com advertises a swimming pool, but saw no indication of one.

Partner

2/10

Poor

03 Mar 2017

Tim

Run Down ...

When I got to my room, the room was not clean, there was cigarette butts on the floor. The AC leaked, making the floor slippery, the elevator was out of commission for a few hours every day. The Phone did not work for the first 2 hours. I was promised a room with a sea view, what I got was room, over looking a construction site. Staff were not well trained at all. Terrible terrible experience.