Crowne Plaza Bowling Green KY

United States , Bowling Green - KY
BOWLING GREEN, 1021 Wilkinson Trace
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100 reviews shown

6/10

Pleasant

16 Jun 2026

Joy

This hotel is undergoing a major renovation and we were not informed until a few days prior to our visit. We were placed in newly renovated room which was very nice. Unfortunately, there was a waterline break in the hotel the morning we were planning to check out and the water was turned off withiut warning. I had already showered, but my husband had not. He had to go to another hotel to get cleaned up. While it was inconvenient, I would like to commend the staff for going above the call and dealing with the issue in an upfront and very courteous and competent manner. I would definitely stay here again once the renovation has been completed.

Partner

10/10

Exceptional

16 Jun 2026

Gregory

Was under construction when we arrived but looks like it will be very nice when finished. We did have a renovated room. It was nice. Tub was not replaced and it should have been. Otherwise very nice room.

Family

4/10

Poor

14 Jun 2026

Nathan

Staff was okay. Had to argue to have undisclosed paid parking waived. Hotel was under construction and smelled like paint and drywall. Amenities were all closed, also not disclosed online ahead of time. Gym, while open, was at 89 degrees throughout the weekend despite being reported to staff for resolution. Room itself was nice. Location was good.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

tom

Undergoing renovations

Self

6/10

Pleasant

05 Jun 2026

Susan

In our first room, the toilet didn’t flush. In our second room, the bathroom sink didn’t drain. We were charged $8 to park when the hotel is in the suburbs and under construction so there weren’t many cars. Crazy!

Partner

6/10

Pleasant

04 Jun 2026

Clifford

The hotel is going thru a total renovation with loud construction noise beginning at 8 am. They also tried to charge a parking fee at check out which was never disclosed prior to check in.

Partner

8/10

Excellent

04 Jun 2026

Carter

Friendly staff. Good breakfast.

Self

10/10

Exceptional

02 Jun 2026

Amy

Under construction- I understand updates

Self

10/10

Exceptional

01 Jun 2026

Samantha

There was construction happening so the pool was closed but honestly we loved our experience here! Can’t wait to stay again when everything is completed.

Family_with_children

10/10

Exceptional

31 May 2026

Kelly

Enjoyed our stay. They were remolding but we’re not in the way. Very nice place

Family

10/10

Exceptional

16 May 2026

Cheryl

We always stay there! Remodeling going on but, no problem! Our room was great! Staff are amazing!

Partner

4/10

Poor

12 May 2026

John

I have stayed here before and it was great. The problem this time is that there is major construction at this property and it was not disclosed prior to arrival at all. Currently on
expedia it does not mention it.

2/10

Poor

05 May 2026

Scott

Should have told us you were remodeling. My trip required me to sleep during the day. Was exhausted the whole time.

2/10

Poor

21 Apr 2026

Jeffrey

Under construction and should not be open

Business

4/10

Poor

19 Apr 2026

Pam

Construction at property. I read that the pool was closed but nothing about washer /dryer unavailable. There was no ice in any of the ice machines on any of the floors. We could not use the apps on the tv. Construction was supposed to stop at 6:00 pm and they were working right above us at 10:00pm. Definitely not worth the amount they charge per night. Very disappointed.

8/10

Excellent

14 Apr 2026

Richard

Under construction noisy but still good.

2/10

Poor

06 Apr 2026

Celso

The bed had blood stains on it.
The bathroom didn’t flush

Partner

4/10

Poor

04 Apr 2026

Jessica

No microwave, all outlets in room were so loose that charging blocks would fall out and couldn’t charge devices.

4/10

Poor

03 Apr 2026

Stephanie

Neighborhood was very good so we expected it to be a nice place to rest for the night.
The hotel is under construction but that part was ok. Room was very dated and old feeling. Neighbor room was smoking weed in the room. We had a baby with us and couldn’t have him breathing that all night. Asked to please switch room for baby’s health reasons and was told they would send maintenance up to deal with it. Never seen maintenance and situation was ongoing all night.
No Ice machines worked in building and there was no vending machines or soda machines.
Had to buy drinks from front desk. Front desk was not very friendly at all considering we had to go back to her for every little thing.
Not the worse place we’ve stayed but definitely better options in the same area.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Robert L

Undergoing renovations. I had to check out after one night. The noise was unbearable. The staff are great and I have stayed here several times before. I will absolutely return after the renovations are complete.

Self

8/10

Excellent

21 Mar 2026

Jonathon

I stayed 3 nights. My room was not cleaned any of the days I was there. The clerk that checked me in was unable to charge the correct credit card and also only charged me for one night stay. This took a little time to correct at time of check out.

6/10

Pleasant

15 Mar 2026

Cindy

Stayed for 2 nights. We were unaware of construction going on starting each morning at 9 AM, which was a minor inconvenience. Quiet hours are supposed to be from 10 PM to 7 AM. Both nights but especially the 2nd night there was a large contingent of kids running around in the lobby playing with kazoos and kicking balls around all while screaming. I finally called the front desk and they said the manager on duty was working on it- it continued to get even louder the next 20-25 minutes. This is a nice property and I am sure will be really nice once renovations are done- our room was good size but like others have mentioned it was a little musty and even found a fruit loop behind a curtain. As someone who enjoys working out, the fitness center was ok but wish it could have had more weight equipment especially for a hotel this size. Would probably not stay here again until renovations are done.

Friends_and_family Family

2/10

Poor

10 Mar 2026

Wylie

While the staff were pleasant and the room itself was decent, our experience was overshadowed by a series of logistical failures that made for a very difficult stay.
The Room: We booked a suite but were given a standard room upon arrival. While the room was fine for what it was, it wasn't the level of accommodation we had paid for.
The Utilities: We arrived to find there was no running water. Had we been notified of this or the ongoing construction ahead of time, we would have booked elsewhere, but by the time we checked in, finding other accommodations wasn't an option.
The Noise: Construction started directly above us at 6:00 AM with jackhammers. It’s hard to enjoy a stay when you're jolted awake that early.
The Takeaway: The team here is perfectly nice, but the property is clearly in the middle of a heavy renovation. If you're looking for a quiet night or a specific room type, I’d suggest checking their current construction status before booking.

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Jean

No ice maker

Partner

10/10

Exceptional

27 Feb 2026

Keith

Everything was fantastic

Partner

10/10

Exceptional

14 Feb 2026

Donna

Everything was great

4/10

Poor

10 Feb 2026

Milka

The pool wasn't heated, the staff were rude and spoke to me rudely. When I booked, the price was one thing, but when I checked in, they charged me a different price and refused to honor the original online reservation price.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Brenda

Staff and cleanliness and the down stairs decor

Leisure Family

10/10

Exceptional

08 Feb 2026

Rhonda

Everything was well kept and clean.

Business_and_leisure Friends

8/10

Excellent

01 Feb 2026

Kevin

Yes

10/10

Exceptional

01 Feb 2026

Connie

Quick staff, clean, and the staff knew all the answers! So no 'this is not my job' answers

10/10

Exceptional

28 Jan 2026

Madison

Staff was helpful

10/10

Exceptional

17 Jan 2026

Terry

Always have a great experience with our stay at this Holiday Inn.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Anita

The room was spacious and clean. The staff was very courteous. Highly recommend and will stay again.

4/10

Poor

11 Jan 2026

Candace

Unfortunately, our stay was not a positive experience, as much as we’d liked it to have been. The pool was freezing along with the pool area. The towels at the pool were all damp as well. Which made it difficult to even dry off or get warm after exiting the pool. We specifically stayed at this hotel to take our grandson swimming. I told the lady at the front desk this when we arrived. When we returned later that evening to swim, it was so cold we couldn’t stand to stay in the water. We told a different person at the front desk and they said they’d have someone from maintenance come look at it. No one ever showed up, so we left. The room was subpar cleanliness wise. There were stains on the inside of the comforter on the bed, the bathroom mirror was filthy with dirty water spots all over it and the housekeeper had left her vape in the bathroom. The carpet needed vacuuming, the shower head spit water and didn’t work correctly. The room just didn’t feel clean, so along with the pool being ice cold, it was a poor experience. The lady at check in was very nice, but we only interacted with her during check in. I also couldn’t believe we were charged $8 for parking. They didn’t even ask if we had a vehicle on property. We could have been dropped off for all they knew. There was also someone running in and out of a room on our floor and the door slammed loudly each time they went in or out. Overall, poor experience.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Dawn

Very clean

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Alan

The area was clean and convenient off of the interstate. Close to the venues and downtown district. Would recommend this hotel if you are traveling through bowling green.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Anita

Room was perfect. The service was great. Very pleased and will definitely stay again. Highly recommend.

Leisure Pet

8/10

Excellent

05 Jan 2026

Michael

Breakfast was great, room needed some cleaning (carpet),
Hallways needed shampooing, Staff was great 👍, & outside property was average .

Leisure Family

10/10

Exceptional

04 Jan 2026

Pamela

Clean, Quiet, Convenient.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Brittany

Beautiful property only stayed for one night while picking up my new puppy. But it was beautiful and I felt perfectly safe at 3:00 a.m. walking around outside the nice dog friendly areas.

Leisure Pet

2/10

Poor

01 Jan 2026

Michael

Bathroom sink was clogged, bathtub not working properly,when I check out receptionist she told me I have to pay parking fee,when I booked hotel room no where said about parking fee

Partner

8/10

Excellent

27 Dec 2025

Natalie

Staff was excellent had an issue with the heat not turning off and was cooking us and they sent someone up and it was fixed by the time we got back from dinner.

Business Partner

6/10

Pleasant

22 Dec 2025

Alexander

I've maker on our floor didn't work, had to go to another floor. TV worked sporadically. Internet worked sporadically. Lamp on nightstand didn't work.

Leisure Pet

2/10

Poor

21 Dec 2025

Chelsea

Our room was not ready at check in time. We had to wait 2 hours for our room to be ready and my kid had a competition she needed to be ready for.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Virginia

Seemed dirty and under staffed. No towels at the pool. In need of upgrades.

Business

10/10

Exceptional

19 Dec 2025

Johnny W.

Room was decent, quick check in, amenities work great!

Leisure Family

4/10

Poor

13 Dec 2025

Bethany

When entering the first room there was a roach on the wall… after moving to another room the air seemed to be running nonstop without cooling the room. There was also a terrible seem in the halls. It smelled like carpet that has been left sitting wet. The walls also have some carpet as a border and it is coming apart from the wall.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Jennifer

No complaints!

Friends_and_family Family

2/10

Poor

01 Dec 2025

Tyler

One of the worst stays I’ve had here in a long time. First, the thermostat didn’t seem to work. I put it on 65 because the room was so hot when I first arrived. I had it on full blast and it never reached below 72 in the room. Then the TV wouldn’t work, the live stations would lose signal every 45 seconds.
The next morning I had left the hotel at 6am for a meeting and returned at 8am. From 8am to 2pm. There was a cleaning lady who slammed doors the entire time on the 7th floor. It shock my room and walls every time she did it. I couldn’t get back to sleep. I couldn’t do anything because she was so loud. Finally at around 2pm i gave up and went home a day early. The receptionist didn’t care or ask why I was leaving early. Even tho I mentioned that I couldn’t stay here another night. She didn’t seem interested, which is fine.

Business

10/10

Exceptional

30 Nov 2025

Rhonda

Friendly staff at Check-in & Check Out we had a fairly clean room, there was a piece of candy under the edge of the bed and it wasn’t from us so not sure how clean it really was.

10/10

Exceptional

29 Nov 2025

Matt

clean rooms, clean hotel, courteous staff. safe area!!! would stay here again

Partner

10/10

Exceptional

28 Nov 2025

tydon

Allof the above

Leisure Partner

4/10

Poor

26 Nov 2025

Dawn or Hannah

I went without air in my room. Had to go to the desk multiple times

Business

10/10

Exceptional

24 Nov 2025

Laura

Beautiful hotel , clean , amazing.

2/10

Poor

23 Nov 2025

Matthew

Room was dinghy and modly. Air quality was bad and woke up with a sore throat. To make it worse the morning of the 22nd there was no power. I couldn't shower because the bathroom was too dark and the room started getting cold.

Partner

10/10

Exceptional

22 Nov 2025

HAL

Leisure Partner

10/10

Exceptional

22 Nov 2025

Huzayfah

Everything went good

8/10

Excellent

22 Nov 2025

Stephanie

It was fine

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

John

Was gorgeous the place was spectacular

Partner

8/10

Excellent

16 Nov 2025

Mukhlis

Clean friendly

Leisure Partner

10/10

Exceptional

11 Nov 2025

George

The room was clean

Business_and_leisure Family

8/10

Excellent

07 Nov 2025

Randall

Was very brief stayed one night left early the next morning did not eat breakfast

Self

2/10

Poor

06 Nov 2025

Forrest

Bedding had fresh stains all over both beds, patch in the wall in the bathroom no big deal under sink, curtain rod for towels was not attached to the wall looks like they kept sticking it back in the hole every time it falls out.booked thur Expedia and they needed card on file for a 25 dollar hold now have a 204.70 charge with no explanation.

4/10

Poor

05 Nov 2025

Kevin

The room was old. Worn out carpet, holes in the walls, filthy filter, refrigerator was making strange sounds and covered with graffiti and guess what was under the bed. Room should not be for sale until it’s corrected.

Business

8/10

Excellent

25 Oct 2025

Regina

Comfortable Bed, but a very busy weekend spot, no

Solid stay. The staff are nice. This is a tremendously busy place on the weekends, with kids running in the halls until they let get reigned in at midnight. Comfortable beds. We were told on Friday that the pool doesn’t open until 3–which is kind of why I book this hotel routinely. I like to swim in the morning.

Friends_and_family Family

4/10

Poor

19 Oct 2025

Thomas

Have to admit…the Atrium lobby was super cool. However, it sadly did not match the inside of our ‘dated’ room #222.
UGH…Those lamp shades need replacing. Plus, where’s the sofa???
I have pictures of the filthy hallway carpet and the gross area where the corner of the tub meets the bathroom floor. See for yourself.
We arrived to find only 1/2 roll of toilet paper for 2 people for a 2 night stay AND zero liquid soap in both soap dispensers.
$15 breakfast??? No thanks.
Oh, and my husband said the Kleenex box was nearly empty upon our arrival. Then WHY would we need a code for staff tip??? We pay well for good service but this was the worst in our 10 day stay down south.
Please respond and let me know how I can forward pics.
Thank you!
The birthday girl

Leisure Partner

6/10

Pleasant

19 Oct 2025

Jillian

The room we stayed in smelled like dog. I guess a dog convention was there is what we were told but still didn’t want a room that smelled like dogs

Leisure Partner

10/10

Exceptional

19 Oct 2025

Kena

Yes and yes! Everything was perfect!

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

John

Everything. Staff was very friendly

Leisure

10/10

Exceptional

30 Sep 2025

Lori

Good stay

Leisure

8/10

Excellent

26 Sep 2025

Alan

Room was good. Only trouble was the Saturday breakfast was way understaffed.

Leisure Self

6/10

Pleasant

21 Sep 2025

Kimberly

The room smelled of stale cigarette smoke.

Partner

8/10

Excellent

21 Sep 2025

Brian

Rooms definitely had some wear to them.

Leisure Family

6/10

Pleasant

21 Sep 2025

Syieda

The staff was great and very responsive. I had an issue with the surprise parking fee, since it was a public parking lot with no parking tags required. It also wasn’t a secured lot. The staff removed the fee with no problem.
The hallway carpet was covered in stains and the room smelled old. The bathroom needs to be remodeled. There were stains on the bathtub and on the toilet. It had nothing to do with cleanliness, it was just a very old and dated facility. The breakfast was good, especially the omelette. I wouldn’t stay here again.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Mary

Room was clean and cool. Very quiet on our floor. I like that all the doors to the rooms are inside and safe.

Leisure Family

2/10

Poor

15 Sep 2025

Elit

When i arrived the said our room wasn't ready and thry had given the last 2 bed room to a couple in front of me and that i would have to wait for some more to come available. So we left came back 40 minutes later and said it was still not ready, it would be another 20 minutes. Well after 30 minutes it was still not ready but i seen 3 other guest come and they were checked in so we finally said something and she apologized for the wait after we mentioned a whole family of 6 were able to check in for a 2 bed room. I've never had an issue at any hotel until now. I will never book here again.

8/10

Excellent

31 Aug 2025

Sheryl

Dirty bathroom

The bathroom floor was sticky, bottom of the toilet had urine stains. The counter had hair.

Business

10/10

Exceptional

31 Aug 2025

Edwyn

Great hotel for the price.

Leisure Family

10/10

Exceptional

29 Aug 2025

Chapin

The hotel is a little dated, but is still nice enough.

8/10

Excellent

29 Aug 2025

Christine

This is our go to when we visit our daughter at WKU. Clean, convenient and very friendly staff!

Leisure Family

6/10

Pleasant

26 Aug 2025

Sheridan

Staff is wonderful. Regular expected room housekeeping is very poor.

8/10

Excellent

26 Aug 2025

Gerald

Overnight trip for football game

1 of our rooms wasn’t ready until after 5pm because of a football team late check out. Also factored in was our request for connecting rooms. It all worked out in the end. Overall, we enjoyed the stay and would stay there again.

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Sarah

All in all this property is very good. The breakfast was excellent, You do have to pay extra for breakfast and I would suggest if you have the option to prepay for it to do that because it's less expensive or make sure you pay for it the night before at the front desk or they will charge you more the day of.

Leisure Family_with_children

4/10

Poor

10 Aug 2025

Diana

We were there for Tri-Five car show our room had not been swept before we went in and the room had not been cleaned for the 4 days we were there we had one cup one coffee pod and one sugar in the room nothing to stir with and the last night we were there we had to go get towels to take a shower and they had to bring them later

10/10

Exceptional

24 Jul 2025

Rhea

Beautiful place!!!! Breakfast wasn’t free so we didn’t try it out. Also we booked here for the shuttle but the shuttle wasn’t running because of the event that we were in town for. It kind of defeated the purpose of paying extra for this place so we’d have transportation & not have to worry about parking.

Leisure

10/10

Exceptional

20 Jul 2025

John

Great place

8/10

Excellent

14 Jul 2025

Rhoda

A well establish hotel in the community well known need to be updated freshen the rooms as in the carpet and the bedding

Business Family

10/10

Exceptional

14 Jul 2025

Diego

2/10

Poor

10 Jul 2025

Kristi

I was trying to sleep and the housekeeper was outside of my door loudly mouthing about not knowing if she was supposed to clean my room- despite me having a do not disturb sign on the door.

10/10

Exceptional

06 Jul 2025

Santos

Pool was closed due to repairs

8/10

Excellent

03 Jul 2025

Teresa

Very friendly staff, helpful and accommodating!

6/10

Pleasant

01 Jul 2025

David

Upon checking in I was advised my room I originally reserved was downgraded. The new room was on the top floor. The room didn’t have a phone and the tv didn’t work.

Leisure Family_with_children

8/10

Excellent

27 Jun 2025

bob

Nice hotel. Older. No e restaurant

Leisure Family

10/10

Exceptional

26 Jun 2025

Timothy

Great Spot in BGKY

Excellent location with great rooms and plenty of near by dining options

Friends_and_family Family

2/10

Poor

26 Jun 2025

Joshua

No air conditioning in entire hotel

4/10

Poor

24 Jun 2025

Rochelle

The hotel was nice and staff was great! But they were having issues with the air conditioning so we ended up switching hotels.

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Randy

Great hotel but it was very busy, lots of young kids running up and down halls until 11:00 pm. TV had limited number of channels and we had one drawer full of trash when we checked in. Must have been a full hotel,as it is always a great place to stay. Will stay here again

Friends_and_family Family

4/10

Poor

22 Jun 2025

Catherine

Disappointing Stay – Poor Room Conditions and Service

We stayed at this hotel for 5 days and 4 nights, and unfortunately, our experience fell short of expectations. Upon arrival, our room keys had to be activated twice, resulting in multiple trips between the lobby and our room.

The first room we were assigned had a strong pet urine odor. We were moved to a second room with the same issue, and finally to a third room that, while not ideal, was tolerable—by that point, we were too tired from traveling all day to keep switching rooms.

Throughout our entire stay, housekeeping never cleaned our room—not even after we brought it up to the front desk twice. Each time, we were told it would be addressed, especially when we also had to request fresh towels and coffee pods ourselves.

A manager acknowledged the situation and even mentioned the possibility of a discount for the inconvenience, but nothing was ever offered or followed up on.

Overall, this was a frustrating and disappointing stay. Basic expectations like a clean room and regular housekeeping were not met, and follow-through from management was lacking.

2/10

Poor

22 Jun 2025

William

I was told at check-in that I would only have to wait for 15 minutes. Four hours later. I still didn’t have my room.

Business Family