Name: Hydramis Palace Beach Resort
Address: DRAMIA - CHANIA, Georgioupolis, 73007, GR

Hydramis Palace Beach Resort

Crete · Greece

50 reviews shown

2/10

Poor

29 Jul 2025

Iurii

My overall impression of that hotel: Never again!
The attitude of the staff does not correspond to a 5* hotel, but rather a cheap hostel. \"All-inclusive\" statement is false - only cheap and low level drink is included. Any normal wines and cocktails are at the additional cost.
Shouts and attitude of the local staff are just killing the vacation mood.

10/10

Exceptional

22 Jun 2025

Nicholas

Leisure Family

10/10

Exceptional

09 Sep 2022

Joel

Everything was fabulous!

Leisure Family

10/10

Exceptional

25 Oct 2021

Kevin

The staff was amazing!!!

Leisure Family

4/10

Poor

08 Jul 2021

Verified traveler

Resort was ok. Service at the restaurant was good but the food was mediocre, it could’ve been better. Front desk customer service was horrible. I had to call for an issue with one of the neighbors for loud music, screaming and the guy hung up the phone. Walked to the front desk to complain and the guy said it will be taken care of and after half hour nothing was done. I was contemplating booking my vacation for next year there but I will be booking elsewhere.

Leisure Family

8/10

Excellent

29 Aug 2019

Verified traveler

Peaceful and quiet. Not child friendly @ll. No activities for kids. Was very boring. No kids club as claimed. Kids not in mind in that hotel.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2019

Lillie

Hydramis Palace

It was amazing! The venue was beautiful! The staff help with excursion selection, food was great. The beach, the bars, the local dances. I was over the moon and glad I chose this location!

Partner

8/10

Excellent

16 Aug 2018

Verified traveler

Good hotel

Very good food and great staff in the restaurant. The room has poor air conditioning and is very hot.

Partner

2/10

Poor

26 May 2018

Sheree

Lie, Deny, Accept No Fault!

We didn't get the room we booked. They told us that the images / descriptions on hotels.com is inaccurate. There is no wifi in the room. The breakfast was inedible, the mattresses rock hard, and the refrigerator doesn't work.

It became a jumbled mess when we called to ask questions. We were looking for a beach front room which we reserved. It iwas 130 euro a night. The \"sea view room\" was 85 and the \"partial sea view room\" was 70. When we arrived we were told that we reserved a \"sea view room\" which is half a block away from the beach. I explained we reserved a beach front room but the front desk denied it even existed. I had to walk the grounds to show him!!!

It was obvious that the room was given to someone else so I settled for a \"Sea view room\" but I booked it on hotels.com because he was still insisting on 130 euro. I was told he couldn't fulfill a hotels.com reservation until THE NEXT MORNING! After waiting two hours we finally got into a room.

The next morning I get a call from the reservations manager who denied the existence of the beach front rooms until I showed her a map! She then told me that I'm in a \"Front sea view room\" which is different than the \"Sea view room\". I showed her pictures on hotels.com that I was in the exact room I booked. She tried to downgrade our room to a \"partial sea view\" !!!

Fed up, I just left and called my bank for a refund. I'm on vacation, no time for this nonsense.

Partner

8/10

Excellent

29 Jun 2017

Bryan

Hydramis

Pros: Gorgeous location, friendly staff, clean, good entertainment.
Cons: Modest size rooms, lots of rules (only certain types of drinks are included, can only be wet next to pool, can't swim at night, can't bring food back to room, etc.), mostly elderly clientele, rocky beach, internet is spotty and only available in public areas (not in guest rooms), no room service, not a lot of food variety day to day, spa staff was absent for 3 straight days.

Family

10/10

Exceptional

13 Aug 2016

Verified traveler

Excellent

Hotel is excellent. It is very clean, food is delicious and staff very nice and helpful. We enjoyed the time we spent there.
It's worth to stay there.

2/10

Poor

04 Aug 2016

Verified traveler

Peasants palace

Five days prior to our arrival, an email was received informing of an error regarding our reservation. Apparently, the resort was overbooked and unable to honor our prepaid reservation submitted two months prior! When we checked on line, the exact days were still available for THREE TIMES the price I paid....hmmm, I'm smelling some local fish!

Family

8/10

Excellent

27 Oct 2015

Marita

It is 4* but could improve cleaniness

We stayed in October for 5 nights, staff were really nice and helpful. Food could be improved by not having too many flies on the food and every where!! More variety, in the buffet as it became boring...after the second day.

More activities inside the resort for example a show, music every night, zumba ect as nights were a bit quiet and could get boring.

10/10

Exceptional

15 Aug 2015

Anne

beautifully kept hotel and gardens,

we had a totally relaxing midsummer break, hardly any English here but not a problem as the Greeks made us very welcome.

10/10

Exceptional

22 Jul 2015

Verified traveler

Excellent place to go well worth the visit and a beautiful hotel

8/10

Excellent

24 Jun 2015

leigh

A relaxed hotel

Myself and my husband stayed here in June 2015. We were welcomed into the hotel and although had booked half board we were given all inclusive. The room we had booked was a partial sea view which was excactly that as the view directly in front of us was of a wall but if you leaned over the balcony and looked out to the side you could see the sea, we asked for a better room and two days later we were given a marginally better room although this did look over a derelict hotel that had a horse wandering around in it. The food was typical all inclusive edible but not great. The hotel staff were wonderful truly the most friendly and helpful hotel staff I have met especially Alki the barman. The hotel is close to a very small parade of shops and tavernas but don't expect great dining experience although the staff in these places make up for the lack of food choices.
Pool area was clean and quiet never a problem getting a sun bed and the pool bar had adequate snacks and drinks
Overall if you want a chilled out, clean and friendly hotel this is the place to visit make sure you visit the many beaches along the coast as they are wonderful especially a little place called bali.

8/10

Excellent

10 Aug 2014

Huntee

Decent, clean, safe

Used the hotel as a base for a friend's wedding in Georgoupolis
The hotel manager arranged for a driver to collect us at Heraklion & as we arrived late evening had supper for us in the fridge in the room,
It's a family resort hotel but keen to make the most Independant travellers on budget flights from uk,
The town's 10mims away on an hourly bus which costs 1.60€,
I'd go back again.

8/10

Excellent

26 Jul 2026

Andreas

Bra rom, greit hotell. Ok fasiliteter for barn med basseng og nærhet til sjø. Mat helt greit.

10/10

Exceptional

26 Jul 2025

Jean-Marc

Très bonne destination pour des vacances avec de jeunes enfants.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2023

Anja

Ein sehr schöner großer Hotelkomplex direkt am Meer. Das Personal ist immer sehr freundlich und spricht verschiedenste Sprachen. Wir waren sehr traurig, wieder fahren zu müssen. In der direkten Umgebung besteht keine Möglichkeit zu Fuß zu flanieren bzw. zu bummeln. Man muss erst einen Kilometer die kleine Straße neben der Schnellstraße entlang gehen um an ein paar Geschäfte und Restaurants zu kommen.
Wer aber mobil ist, oder sowieso den Urlaub nur im Hotel verbringen möchte, dem wird es an nichts mangeln.

Leisure Family

8/10

Excellent

22 Oct 2023

Jari

All inclusive did not meet our expectations. The drink and snack offer included was limited and of poor quality. Breakfast, lunch and dinner were good. Coffee was missing from lunch and dinner. Drinks were only served at the pool bar. Everything in the lobby bar was chargeable. We are used to almost all hotel services being included in all inclusive. The hotel was clean and comfortable.

Leisure Friends

6/10

Pleasant

21 Oct 2023

Aki

All inclusive ei vastannut odotuksia. Juomat olivat ilmaisia vain allasbaarissa, mutta eivät ilmaisia lounge baarissa. Kuka illalla viitsi mennä aina rantaan 100 metrin päähän. Kaikki juomat olivat paikallisia \"merkkituotteita\", mutta tunnetut kansainväliset juomamerkit eivät sisältyneet all inclusiveen. Hanaolutta ja hanaviiniä🙄. Lounaalla ja päivällisellä ei tarjottu kahvia tai jäätelöä. Allasbaarissa oli heikko snack tarjoilu. All inclusive hinta/laatu ei kohdanneet.

Leisure Friends

6/10

Pleasant

25 Sep 2022

Patrick

Établissement correct personnel au top surtout la barmaid Daniela qui est toujours souriante et fait son maximum pour satisfaire tout le monde par contre il y a trop de supplément par exemple pour le coffre dans la chambre et pour le dernier jour pour 2 h en plus dans la chambre 20€ pour pouvoir prendre une douche !

Leisure Family

10/10

Exceptional

14 Aug 2022

Lars-Erik

Familie plass

Her er det rolig med bade basseng for både store og små, om du ikke liker for mye varme så kan du boltre deg langs sjøen der det er en del vind og veldig behagelig. Du kan også velge all inclusive og halv pensjon eller bare frokost, finnes noen restauranter like i nærheten.

Friends_and_family Family

10/10

Exceptional

21 Jul 2022

Verified traveler

Good place to have relaxing holiday

Nice stay. Pool area was nice and directly connected to beach. Relaxing time with all inclusive service. Quite old hotel but mostly in good shape. Tennis court was bad and also ping pong equipment etc should be replaced.. Good service. Specially our early check-in was really well organized

Friends_and_family Family

10/10

Exceptional

24 Oct 2021

Rosemarie

Sehr freundliches zuvorkommendes Personal. Der Service wird hier wirklich gelebt.

Leisure Family

8/10

Excellent

16 Oct 2021

Marie

Hôtel agréable

Hôtel très correct aveccde belles prestations et jolie chambre.
Un peu de bruit par contre.
Petit déjeuner parfait

Partner

8/10

Excellent

20 Jul 2020

Verified traveler

Sehr saubere Anlage, sauberer Pool, freundliches Personal, direkt am Meer
- Essen mittelmäßig, die meisten Getränke im All-in Paket sind nicht gut

Leisure Partner

8/10

Excellent

30 Sep 2019

Verified traveler

Hotel Grand sans être grand, Personnel Souriant et sympathique
Hotel entretenu, Bonne literie, Propre

Leisure Partner

10/10

Exceptional

17 Sep 2019

Ioanna

Είχα πάει πριν 8 χρόνια χαίρομαι που εχουν κρατησει την ποιότητα τους !!!

Partner

10/10

Exceptional

15 Sep 2019

Jean-Pierre

grande chambre avec terrasse et vue mer, belle piscine, grand nombre de transats en bord de mer, petit-déjeuner copieux et varié

Friends_and_family Friends

10/10

Exceptional

06 Sep 2019

W F

Fantastische twee dagen en overnachtingen met half

Heel erg naar ons zin gehad
Overvloed aan alles
Personeel heel vriendelijk en hulpvaardig

Partner

10/10

Exceptional

21 Aug 2019

Verified traveler

Lo más reseñable desde el punto de vista positivo es la limpieza de las instalaciones, y la amabilidad del personal de Por otra parte, el personal de recepción, y en concreto María, siempre están dispuestos a solucionar cualquier problema o necesidad del cliente.
Mención aparte es la eficiencia y discrección de Joseph (todo un caballero), y de Lina (tan cariñosa y cercana). Ella fue, de largo, la empleada del hotel que nos alegraba el día. Un tesoro del Hydramis Palace, que nunca debe ir a un museo.

Leisure Family

10/10

Exceptional

11 Aug 2019

Verified traveler

Hotellet var supermysigt! Vissa i personalen va lite halvt otrevliga men det får man väl alltid räkna med! Men overall hade jag otroligt bra dagar där!

8/10

Excellent

10 Aug 2019

Verified traveler

SPIAGGIA E MARE DELUDENTI, STRUTTURA LONTANA DA CENTRI ABITATI

Leisure Family

8/10

Excellent

09 Aug 2019

Verified traveler

Ce qui est le moins bien est l'accès a la plage : ponton et galets....

Leisure Family

10/10

Exceptional

22 Jul 2019

Farshid

Bon Hôtel

Belle réception et joli lobby. L'accueil est très bien et à la réception ils sont très sympas. On avait réservé deux chambres avec piscine partagé. Après deux jours on a enfin pu avoir deux chambres côte à côte mais jamais partagé la même piscine. Mais à leur décharge, on avait réservé deux semaines avant.
Les chambres sont de taille correcte mais pas très grande. La salle de bain est plutôt petite. La piscine 3x4m.
Vue sur un immeuble inachevé mais ce n'est pas gênant car le jardin à côté est joli.
Le petit déjeuner est très correct et très complet. Pas mangé au resto car B&B et vu le prix, on mangeait mieux et moins cher autour.
La piscine est très agréable et la mer et très bien, même si la plage est de galets. Les transats sont sur du sable. Une fois ds la mer après 3 m c'est du sable. Mais attention bcp de petits rochers. Dans l'ensemble bien. Vaut le prix.

Family

8/10

Excellent

18 Jul 2019

Verified traveler

Flott hotell, om noe skulle være negativt så må det være at det er en del rullestein du må passere før du går ut i sjøen, men ikke noe problem.

Leisure Family

8/10

Excellent

05 Jul 2019

Hazar

Bra hotel!

Bra mat på alla tre måltider men kalltallriken till sent kommande var inte riktigt bra.
Väldigt trevliga personal! både i restaurang och i pool bar....
Kassaskåpet på rummet borde vara kostnadsfritt istället för 3€ per dag tycker jag.

Family

8/10

Excellent

22 Jun 2019

Verified traveler

Doppelzimmer mit seitlichem Meerblick (442-446) haben einen besseren Ausblick als Doppelzimmer mit Meerblick. Sogar Wasser mit Minze ist nicht in All in enthalten. Die Snacks an der Poolbar sind ungeniessbar, Eis geht. Die Zimmermädchen arbeiten perfekt.

Leisure Partner

4/10

Poor

12 Jun 2019

Roland

Bon pour une nuit, c’est tout

Nourriture à revoir
Trop de quantité mais une qualité vraiment médiocre
Harcelé dès notre arrivée à table pour acheter une consommation
Pas d’eau à disposition !!!!
Inadmissible

Partner

10/10

Exceptional

06 Jun 2019

Verified traveler

Très beau cadre, personnel hyper sympa, grande variété et bonne qualité des plats, piscine privée très appréciée.
Si je dois formuler une seule critique c'est pour les horaires du restaurant et notamment les matin et soir, il ferme à 10h le matin à 21h le soir, c'est très tôt pour des vacances...

Leisure Friends

10/10

Exceptional

13 Nov 2018

Ioannis

Excellent resort,
Very clean,fine bed linen,convenient and fully gym.
The kitchen it was delicious for the dinner.

10/10

Exceptional

14 Sep 2018

Sula

Super Hotel

Sehr sauberes Hotel, sehr gutes Essen, super Service. Am Strand ist ein Steg über den man im Meer gelangt das fanden wir mit Kindern nicht so toll ansonsten sehr empfehlenswert.

10/10

Exceptional

02 Sep 2018

Uvdloriaq

Godt

Personalet er flinke og venlige, go service. Kan godt anbefales til andre.

8/10

Excellent

05 Jul 2018

Nadia

Fint hotell men hårda sängar

vackert beläget hotell med underbar och seviceminded personal. Enda nackdelen var mycket hårda sängar och en högljudd korridor utanför rummet på nedre plan. Buffen hade allt man kan önska sig, poolområdet likaså och stranden blandat sten och sand.

Family

8/10

Excellent

04 Jul 2018

Nadia

Lovely place - hard beds

My compliments to the absolutely fantastic staff at Hydramis hotel, they were brilliant, kind, helpfull polite and very seviceminded. The buffé was ok, the best food was the fresh food directly made by the chefs corner. That was really nice. The beach is comfortable with all needed facilities close by, the poolarea nice and not very crowode with poolbar. We had a room with shared pool, allthough it was lovely with direct access from our room the big downside was that the corridor outside the room was very loud, All the noise from kids screaming, staff walking through with trolleys from poolbar to kitchen, doors slamming real hard were increased by the lack of soundproofing. The beds were also really hard and really needs a soft matress on top of the bed. We got all we could ask for but without sleep and silence. Adress these two negatives and we will for sure come back because we loved the Place and the staff!!! An extra plus to the nice spa-Girls that did a really good job, ecxellent massage.

Family

10/10

Exceptional

28 Oct 2017

Andreas

Entspannte Tage auf Kreta

Wir haben nach bereits guten Erfahrungen im Vorjahr wieder einen Aufenthalt in diesem Haus gebucht und wurden auch diesmal nicht enttäuscht.Trotz des relativ späten Aufenthaltes in der Saison war das Hotel noch sehr gut gebucht - voller Betrieb..
Bei unserer (angekündigten) späten Ankunft hat man uns im Kühlschrank zwei Teller mit kalten Speisen und Getränken bereitgestellt - sehr aufmerksam. Für WLAN im Zimmer ist die Mitnahme eines WLAN Routers empfohlen, den man am LAN Anschluss im Zimmer betreiben kann.
Wir haben wieder ein \"Shared Pool\" Zimmer gebucht, da man dort etwas abseits vom Trubel am Hauptpool auf seiner eigenen Terrasse entspannen kann. Im Gegensatz zum Vorjahr und den Bildern auf der Hotelhomepage waren diesmal kein Schirm/Liegen auf der Terrasse vorhanden, sondern nur Tisch und Sessel. Nach Anfrage bei der Reception nach Schirm&Liege wurde dieser Wunsch abgelehnt, jedoch nach einem guten Gespräch mit dem sehr freundlichen und professionell agierenden Hoteldirektor Hrn. Lefteris Damas war es kein Problem mehr. Wir haben uns auch sonst im Hotel und bei den Miarbeitern sehr gut aufgehoben und betreut gefühlt, sei es beim sehr aufmerksamen Restaurantchef und seinen Kellnern und Mitarbeitern, oder bei der Poolbar oder selbst bei den Zimmermädchen und Hausarbeitern. Das Haus wird auch von den Handwerkern und Gärtnern unauffällig, aber permanent gut in Schuss gehalten,
Für uns wars wieder schön!

Partner

8/10

Excellent

09 Aug 2017

LOUIS

Bra hotell men Hårda sängar

Service fantastic, super personal och maten på toppen. Mycket varierande.
Men sängar hårda att du kommer inte att sova. På morgonen ont I hela kroppen. Annars mycket bra hotell.
Jag skulle recomandera att ta all inclusive då behöver du inte gå ca 15 min till supermarket.

Family

8/10

Excellent

17 Jul 2017

Daniela

Bella struttura ma spiaggia davvero piccola e troppo affollata, come del retso anche la piscina. Il cilbo lascia MOLTO a desiderare soprattutto perche' il ristorante e' affollatissimop e senza aria condizionata !

Family