Name: Sheraton Denver West
Address: 360 Union Blvd, Denver, 80228, US

10/10

Exceptional

31 Jul 2026

Josef

Spacious room and easy check-in

10/10

Exceptional

30 Jul 2026

Monica

Wonderful hotel! Great for families. Staff really helpful.

10/10

Exceptional

29 Jul 2026

Kraig

Close to light rail to travel to mile high for a concert.

10/10

Exceptional

28 Jul 2026

Laurie

Staff was amazing and very helpful. Breakfast was delicious and our room was very spacious.Our only downside was the pool was not working while we were there.

8/10

Excellent

28 Jul 2026

Judith

I would’ve eaten your wings had to have blue cheese and I couldn’t believe I couldn’t get a coffee to go understanding to pay for the coffee, but wasn’t allowed to get a coffee to go

8/10

Excellent

28 Jul 2026

Benjamin

Room was very spacious with a great view.

8/10

Excellent

23 Jul 2026

Warren

Good trip and stay at the Sheraton. Disappointed there was no pool and the rooms and grounds seemed a lil dated but overall, for the price, the helpfulness of the staff, and proximity to Red Rocks, we'd stay there again.

10/10

Exceptional

21 Jul 2026

Joseph

Excellent location and was a wonderful stay!

Self

10/10

Exceptional

21 Jul 2026

Dana

We were warned the hotel was under renovation but saw no obvious signs. Everything was clean and in working order. We thoroughly enjoyed our stay.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Mark

Room temp was 74 and asked front desk if there was anyway to lower it. Thermostat in room would not allow guest to lower. Desk clerk all rooms were kept at 70-72. Couldn’t sleep, room was 77 in the morning. Hallways and common areas were nicely air conditioned but our room was miserable. When checking out the nice woman at check out said the night clerk should have called maintenance. Experienced ruined our stay.

Partner

10/10

Exceptional

12 Jul 2026

Amrita

Overall a great place to stay.

6/10

Pleasant

12 Jul 2026

Brian

Loudest air conditioner system I’ve ever experienced. Hard to get any rest.

Self

6/10

Pleasant

11 Jul 2026

Rafael

Parking at property is sparse and is difficult if driving large vehicle.

Family

10/10

Exceptional

09 Jul 2026

Thomas

Very friendly staff

4/10

Poor

07 Jul 2026

woo ueon

.

6/10

Pleasant

06 Jul 2026

Edgar

Nice hotel just didn’t have A/C in our room.

Family_with_children

10/10

Exceptional

05 Jul 2026

cynthia

very nice stay

Self

10/10

Exceptional

01 Jul 2026

Paige Anne

Great!

Business

10/10

Exceptional

01 Jul 2026

Johanna Whitney

I wish there were more parking spaces

Family

8/10

Excellent

01 Jul 2026

Thanh

Good enough place

10/10

Exceptional

30 Jun 2026

John

Remodel

Self

8/10

Excellent

30 Jun 2026

Toni

Wish the pool was open! Thanks for everything.

8/10

Excellent

29 Jun 2026

Megan

Rooms dates, hotel overall nice!

Friends

10/10

Exceptional

25 Jun 2026

Sudhakar

Breakfast

Business

2/10

Poor

23 Jun 2026

Mitchell

AC was broke, pool closed and only decaf coffee in the room.

6/10

Pleasant

23 Jun 2026

Ricky

Even though a swimming pool was advertised as the big draw, pool was drained and closed for maintenance. Stairs were closed due to maintenance. Stairs had a yellow Caution tape on it. We had to wait for elevator when stairs would have been more convenient. Decent view but Room had a missing door to bathroom. Shower drain was partially clogged. 😕 It looked like management didn't take much pride in how the hotel looked. Certainly, no attention to detail.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Denise

My stay was planned around a nearby concert which was cancelled the day before the performance. My room was non refundable, so I paid for a room that I never used.

6/10

Pleasant

21 Jun 2026

Zeynep

This is an average hotel with aging rooms and bathrooms. One of the problem
Was how noisy the shower and water from neighboring rooms. Also, our room was not cleaned the next day and it was really hard because they only had two towels for two people, we were very tired to wait outside to have it cleaned so had to go with existing. The amenities seem to be getting less and less. No shower cap or necessary stuff for women. In general what I liked was free on site parking and reception staff.

8/10

Excellent

21 Jun 2026

Kiya

Nice hotel. Stayed here for just one night and it was clean and quiet. Can’t complain. Would recommend. Easy access to interstate.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Suzy

The rooms are a bit outdated but they had a sign up that said they were renovating. The staff is very helpful and friendly and the hotel is very cozy. Would recommend for a weekend stay!

Self

10/10

Exceptional

17 Jun 2026

Ashley

Loved our stay, it was clean and quiet and staff was very helpful and professional!

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Christopher

Charged $21.95 for a continental breakfast. Ridiculous

Partner

2/10

Poor

09 Jun 2026

Carolynn

Hotel is clean and nice, however checking in was terrible. This reservation was made through a third party (hotels.com) and there was no mention of an age requirement for check in. This hotel requires a person to be 21 years old to check in and stay alone in a room. My daughter was checking in to be with her boyfriend who was shipping out to boot camp the next day. It was stressful and inconvenient to be told at check in that this was a rule. If the hotel has an age requirement, they should make that known at the time of reservation. Nowhere in email confirmations, or information on the website is this mentioned. What made it worse was that they didn’t care that it was a military service stay.
I ended up having to drive 2 hours to be able to check her in and make an unplanned stay overnight because their rules are not clearly stated.
No matter how nice a hotel, if they can’t clearly state their rules, and are unsympathetic to situations like this, they don’t deserve my business. I do NOT recommend this hotel and will not be using them again.

Self

10/10

Exceptional

09 Jun 2026

Adrianna

EXCELLENT

8/10

Excellent

08 Jun 2026

Maribel

Make sure you check with the hotel what amenities are not available due to “full property” transformation. We were looking forward to enjoying the pool only to get informed the day before our check in that the pool was not available. A little too late for me to cancel (and get my full refund back) and book elsewhere. Bad timing on the management to schedule maintenance when a a major concert was going to happen a couple of minutes away, and that was one of the many reasons we booked with Sheraron Denver West. I do have to give kuddos to Christina, the Customer Service Manager at this location for helping me on an issue during my stay.

Family_with_children

6/10

Pleasant

08 Jun 2026

Charlotte

The lobby and bar were amazing. The rooms look like they had been partially updated. Bathroom was nice but needed new paint. Headboards were very scratched up. Some of the linens didn’t appear clean, but overall it was

8/10

Excellent

08 Jun 2026

Emily

Staff was very helpful

Partner

8/10

Excellent

06 Jun 2026

Diana

The property is slowly being upgraded, but the rooms we were given were in good condition just a little bit worn. We stayed there to attend a red rocks concert in the location was very convenient. The stuff was very friendly.

Partner

10/10

Exceptional

04 Jun 2026

Perla

Stays here are always peaceful.

Family_with_children

2/10

Poor

02 Jun 2026

Jason

worst hotel i have ever stayed in my life.
we got catfished.
the pictures shown were NOT like what we saw in person.
we had popcorn ceiling, chewed up pieces on my headboard, cold water, ac broken, wall was falling apart, 1916 carpet.

Partner

10/10

Exceptional

02 Jun 2026

Noemi

I stayed Friday through Sunday and check-in was easy and quick. The room was clean and spacious but the bed wasn't the most comfortable, probably because I prefer a more firm mattress. The bar staff was great and so was the front desk with the exception of one man. He seemed a bit rude when I asked him questions and I unfortunately cannot remember his name. Otherwise, everyone was great and even thoughIl I was told the hotel was under renovations, I never noticed any mess or noise.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

John

Great stay. Very nice staff.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Luz

Stayed at Sheraton Denver West Hotel and unfortunately my experience was very mixed.

The first impression was actually great — the hotel lobby looked beautiful, smelled clean, and had a welcoming atmosphere. It gave the impression of a well-maintained and upscale hotel.

However, things quickly changed after that.

The parking situation was frustrating. The garage has large columns placed between spaces, which makes parking difficult and tight. For a hotel with 10 floors, there simply doesn’t seem to be enough parking available, especially during busy times.

We stayed on the seventh floor, and the hallway appearance was disappointing. There were exposed pipes running through the ceiling, which made the area feel unfinished and poorly maintained. It definitely took away from the overall experience.

Once inside the room, the first thing we noticed was the condition of the headboards. The peeling and damaged material made the room look worn out and neglected. I’ve stayed at other Sheraton hotels before and they’ve always felt clean, modern, and well cared for, so this was surprising. Unfortunately, the maintenance at this location seems to be lacking.

We also decided not to try the breakfast because the overall appearance of the hotel after seeing the hallways and room did not make it appealing to us.

Overall, the lobby creates a great first impression, but the condition of the hallways and rooms did not meet the standards I normally expect from a Sheraton property.

Family

8/10

Excellent

01 Jun 2026

Elizabeth

Water was leaking from underneath the shower door, but overall a great stay.

10/10

Exceptional

01 Jun 2026

EJay

Great place to stay and be close to everything you want to do.

10/10

Exceptional

31 May 2026

Trevor

Hotel is 10-15 mins from anything you want to go to. Prefect location in the middle of everything.

10/10

Exceptional

31 May 2026

Katalina

Very clean and staff was very helpful

Family_with_children

4/10

Poor

31 May 2026

Justito

Our impression entering the hotel was clean and modern. However, it ended there. The elevator was beat-up. The hallways were clean and fresh, but you can see exposed pipes and peeling walls. Entering the room, it was also clean, but the same outdated and patched walls. No fan/blower in the bathroom. Low shower pressure but lots of pressure from the sink. No microwave was a bummer. The bed was soft, clean, and nice and cushy. I like how they provided two luggage racks. There was no free continental Breakfast. But the staff did help my son warmup up his leftovers, bison sandwich from the day before. There was no pool, out of service for renovation. I wish they let us know that during the booking. Otherwise, it was a convenient location near the RTD station.

Friends_and_family Family

8/10

Excellent

30 May 2026

Nicole

I asked the front desk the first morning after arriving the previous night to have someone fix the shower curtain rod. It was not fulfilled my entire 5 day stay. The rod was installed upside down therefore water was getting all over the bathroom floor because the shower curtain would not close. It gathered in the middle of the rod. It is supposed to hold the curtain away from the inside of the shower if installed properly. I shouldn’t have to repeatedly ask for it to be fixed. The front desk clerk wrote everything down. I did say something again when I checked out, Hopefully it was fixed for the next guest.

Self

8/10

Excellent

27 May 2026

Yekaterina

Clean room , newly renovated lobby , self parking at no charge , friendly staff , no free breakfast

10/10

Exceptional

26 May 2026

Gabriel

Convenient location. Great Mexican restaurant across the street. Great bartender.

Self

8/10

Excellent

26 May 2026

Susan

staff was amazing. super helpful! now the room, very old and run down. There was a weird smell in the bathroom, especially after using the shower. the furniture in there just seemed to be a mis-match of random stuff. The TV on a desk? overall a decent stay.

Partner

6/10

Pleasant

25 May 2026

Kevin

Everyone was great besides the bathroom toilet not flushing properly, had to flush it about 3-4 times for it all to go down but parking and room was great

Partner

10/10

Exceptional

24 May 2026

Kristy

Rooms were clean. Bed was comfy and the shower was hot.

Friends_and_family Family

10/10

Exceptional

24 May 2026

NEYRA

keep up the good work. I will stay there again

Friends_and_family Family

6/10

Pleasant

23 May 2026

Tennile

The hotel is definitely dated. The head boards were peeling. The room
Was clean and the bed was comfy. Walking distance to restaurants

Partner

6/10

Pleasant

22 May 2026

Namita

We stayed at the hotel for our concert at Red rocks and we were excited about the stay.
We checked into the room however, we found out some basic facilities lacking at the hotel.
Also, we were given a room with the bed that was not maintained and it was damaged on the headboard side. Although it was two queen bed in one room so we managed however, i felt that definitely that room needed some serious upgrade and maintenance given we were paying good amount for just a night stay, it should be no less that appropriate if not best!!! IMO
They should not let guests check-in into that room unless it’s fixed..

Partner

8/10

Excellent

21 May 2026

Kathleen

Our room was adequate- not great- plumbing/drain noises during the night woke us from sleep. The hotel is only partially renovated (e.g., lobby); the rooms are in need.

Partner

8/10

Excellent

20 May 2026

JOY

Breakfast was not included and we did not try the restaurant. The room was nice and could have been a little cleaner, but was way better than another hotel i. the

8/10

Excellent

19 May 2026

David

The bedding leaves a lot to be desired. The fitted sheet did not fit the entire mattress and wadded up underneath me while sleeping. The mattress cover was lumpy.

Self

8/10

Excellent

13 May 2026

Michele

Front desk personnel were top notch, didn't get here name but young lady that check me in was exceptional on Sunday 5/10/26. Location perfect for all of spots I needed to a see and attend. Did feel safe in the area and parking

Self

6/10

Pleasant

12 May 2026

Kristina

The room was extremely out dated. Room 415 was anyway. I’m talking maybe late 70’s. Wall paper coming off the wall and you can tell the bed is used A LOT as the headboard are completely worn out. Lots of folks banging their heads on it. Just very, very outdated. A big disappointment for a Sheraton. The parking has insulation coming out of the ceiling and for 22.00 a person, the breakfast buffet was worse than the free ones you get at cheap hotels. Thanks for listening.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Jason

👍

10/10

Exceptional

01 May 2026

Chelsea

The Room I got was big and spacious . Beautiful Room View . Very Comfy Bed and very relaxing shower .

Self

8/10

Excellent

24 Apr 2026

John

Parking and breakfast..

Self

10/10

Exceptional

23 Apr 2026

Perla

The room was clean, and the front desk was helpful.

10/10

Exceptional

21 Apr 2026

Lucinda

Where is just no microwave

Partner

10/10

Exceptional

20 Apr 2026

Brooke

Great location

Partner

10/10

Exceptional

18 Apr 2026

Ryan

Everything about the property was great, staff and food and drinks all great.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Sarabeth

Staff were friendly and helpful, room was clean, not nearly enough USB ports, monitoring the room about the hotel and the room was hot and stuffy. The thermostat is locked so I couldn’t cool the room. The front desk sent maintenance and they dropped it by one degree. Old pillows - lumpy

Self

2/10

Poor

10 Apr 2026

Beatriz

No the old man was very rude

Family_with_children

10/10

Exceptional

07 Apr 2026

Daren

yes

Self

2/10

Poor

07 Apr 2026

Beatriz

Roaches and blood

Family_with_children

6/10

Pleasant

06 Apr 2026

Bino

The rooms are not in great condition.

10/10

Exceptional

31 Mar 2026

Joshua

Great location and clean

Partner

10/10

Exceptional

27 Mar 2026

Hector

I would give this place a overall 4 stars
I Loved my room it had microwave and a fridge LOVED IT. I was snowboarding for the week so that was definitely a plus for me
I WILL STAY HERE AGAIN FOR THIS SPECIFIC REASON .

NOT All rooms have a microwave I WOULD like for ALL rooms to have them (FRIDGE AND MICROWAVE)

Friends of mine did not have a microwave so that was a bummer for them.
Please hook up all the rooms with that combo

Friends

10/10

Exceptional

23 Mar 2026

Barbara

The mountain view was beautiful. We were sad the pool was closed for renovation but, no one was to disappointed.

Family_with_children

8/10

Excellent

23 Mar 2026

James

10th floor view is great towards the city.
A lot of work being done on building but all in all a great stay

Partner

8/10

Excellent

21 Mar 2026

Mark

We were offered a room with a city view which turned out to be an awesome view!
We were disappointed that swimming pool area was being remodeled and not in use.
We wish we would have known before booking room.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Jennifer

The place is a bit dated. Additionally, I specifically chose this hotel because of their indoor pool. When I checked in, I found out that it was under renovation. That should have been clearly visible upon booking!

Family

10/10

Exceptional

20 Mar 2026

Anthony

Despite the hotel having construction I was really impressed by this place. The room was comfy and clean. The staff was amazing. I paid extra for the breakfast and was glad I did as it was good. The staff person in there was extremely helpful. I like my mountain view from the 10th floor. Parking was really easy to find and the area has a tonne of dining options. My neighbors were loud at first but as it became night the hotel was as quiet as can be. I will be staying here again.

Self

8/10

Excellent

20 Mar 2026

Nichole

Besides housekeeping knocking on the door st 930 am asking if we were checking out today was diabolical...when check out was noon. we were happy with the visit

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

Josh

Great customer service

Self

4/10

Poor

19 Mar 2026

Esteban

I booked this hotel through Expedia specifically because it included breakfast and listed a working pool. When I arrived, the hotel refused to honor the breakfast that was clearly included in my reservation, even after showing my confirmation.

On top of that, the pool was not working, which was another reason I chose this hotel. This was not communicated ahead of time.

Very disappointing experience. If you advertise amenities like breakfast and a pool, they should be available or clearly disclosed before arrival. I would not have booked here otherwise.

Partner

10/10

Exceptional

18 Mar 2026

PHILLIP

Very nice remodeling nearing completion. The shower curtain rod was upside down. Very happy with the upgrade I got from the front desk.

Self

8/10

Excellent

16 Mar 2026

Jeremy

Good enough

10/10

Exceptional

16 Mar 2026

Kathleen E

The staff was very nice and helpful. The room was quiet and very nice with a great view. ☺️

8/10

Excellent

14 Mar 2026

Jesus

Good place to stay

Self

10/10

Exceptional

12 Mar 2026

Matt

The view was amazing and staying in the club level is well worth the extra fee. There is breakfast and a light meal in the evening everyday and complementary water, juice, pop, etc. Staff is alway pleasant and I really enjoyed my stay, again..

10/10

Exceptional

09 Mar 2026

Haezel

The room is nice and clean. Staffs are very accommodating!

Partner

10/10

Exceptional

06 Mar 2026

Chelsea

This hotel has always been such a great stay for me . I can’t wait to spend time there with my fiancé.

Self

10/10

Exceptional

03 Mar 2026

Kurt

Good staff

6/10

Pleasant

28 Feb 2026

Amanda

The property was great, but the older gal working the front desk was terribly rude to us, even after she gave us a room that already had guests in it.

Friends

10/10

Exceptional

26 Feb 2026

Josue

Despite being under construction/remodeling, the service and the hotel are actually pretty good! It is a great hotel in Lakewood

Friends

8/10

Excellent

25 Feb 2026

Lisa

Room clean. Bed comfortable. Carpets seem old and dirty. Especially in the hallways. Renovation going on for a new gathering place. So there was some construction happening. Free coffee but that’s it as far complimentary stuff. Location is ideal for many events and occasions. Hence renovating it is wise to bring it up to higher standards. Lots of restaurants nearby. Grocers as well. Good location. The overnight main desk staffer was pretty grumpy in the morning. Couldn’t wait to leave and his relief person was late so this made him even grumpier. Got all that info from me just saying “good morning “ to him. Otherwise staff was courteous.

Partner

6/10

Pleasant

24 Feb 2026

Tresa M

Our checkin was not pleasant, the elderly lady asked me for my ID and then asked if I had my confirmation info, she said she couldn't find my reservation but when I had my confirmation she then said she found me. We asked her a few questions and we received a smug response. We were tired and didn't feel welcomed. Thank you

Partner

10/10

Exceptional

23 Feb 2026

Alisha

Staff and restaurant were amazing and very helpful. Clean, spotless rooms.

Self

10/10

Exceptional

21 Feb 2026

Anthony

Very nice hotel great staff, great views