Holiday Inn Denver East

Holiday Inn Denver East - Stapleton

United States , Denver - CO
DENVER, 3333 Quebec Street
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100 reviews shown

4/10

Poor

09 Mar 2026

jeanna

property is going out of business, the bar was not open, or no food, bad location, alot of people from the streets walking around 24-7. Felt unsafe at night.

Family_with_children

2/10

Poor

08 Mar 2026

Ariel

Pool was empty, and hot tub was dirty. Whole place was overall dirty and hotel staff was not friendly.

Partner

10/10

Exceptional

04 Mar 2026

Richard E

Clean room and so near to dining options practically across the street.

Self

10/10

Exceptional

04 Mar 2026

Anthony

Clean rooms decent water pressure, great staff

2/10

Poor

01 Mar 2026

Marcos

I didn’t get a refund for a night after I was removed from my room and the staff was rude

2/10

Poor

27 Feb 2026

Madelyn

The white lady in her early 30s at the front desk was absolutely awful. Terrible bedside manner. Made absolutely no effort to help me with anything.

Self

10/10

Exceptional

18 Feb 2026

Marjorie

clean rooms and staff was very friendly !

Friends

8/10

Excellent

10 Feb 2026

Richard

Clean and comfortable room. Good checin and checkout. Hotels largely vacant: one guest tol me that the hotel is about to shut down. There were very few guests.

Leisure Self

10/10

Exceptional

08 Feb 2026

Mayra

The room was clean and definitely loved the space .

Leisure Self

8/10

Excellent

01 Feb 2026

craig

Clean

Business

2/10

Poor

27 Jan 2026

Bret

This hotel had no hot water and still allowed us to check in without telling us of their problem. The next day when the hot water still wasn't working, they told us it would be 2 more days to get it fixed.

Friends_and_family Family

4/10

Poor

27 Jan 2026

Christopher

Was told when checking in that there were issues with the hot water and the tvs didn’t work but someone was working on it, next day was told that the issue was fixed however during the 4 days I was there there was never any hot water. TVs were fixed by the second day. Breakfast was mediocre at best. No trash bags in the trash cans in the room. Wallpaper was peeling off, cabinets were in poor condition. Room phone had power but no phone line connected so you couldn’t call the front desk, when I phoned the front desk on my cell phone no one would pick up. Be prepared for the cleaning people to attempt entering after a soft knock early on the day of checkout and for there to be no communication between them and the front desk for late checkout.

Great views of the mountains but terribly small room and poor service.

Business_and_leisure Partner

2/10

Poor

26 Jan 2026

cristina

it was very disappointing that the property has been having ongoing hot water outages with no communication to their customers. front desk personnel was not very helpful nor even apologetic about such serious issue in extreme cold weather. the rooms were freezing cold, I could see my breath even indoor. situation was so extreme I had to check out within a few hours, I was told I'd get my full refund and deposit back.

2/10

Poor

26 Jan 2026

Thomas

We experienced an outdated hotel room that had cold air leaking through under the a/c unit, guests next to us that were smoking marijuana and it was coming into our room, and worst of all we had absolutely no hot water. We reached out multiple times during just the first day of our stay. Maintenance stuck weather stripping under a/c unit to help keep out cold which did help a bit. We had let front desk know about the hot water she ensured us that it was a weather issue and that their engineers were working on it and that it would start warming up shortly. It in fact did not warm up any time at all. During the next morning at 630am we checked for hot water and still nothing. I’m not sure how the hotel expected people to shower with cold water. We went downstairs and was greeted by Noah, we had let him know about our experience and asked for another room that did have hot water. He did not want to give us another room and said the water should be lukewarm? I told him it was not, and that it was actually freezing cold. He did nothing to help make our stay better. The manager was also tip towing around him during our conversation and did not intervene or help the situation. After talking to the site I booked the hotel through they had informed me that they were trying to get ahold of the hotel but no one was answering so I could get my refund for the night I was not staying. If the customer service & hospitality was better this would have been an exceptional stay but it was not.

Partner

6/10

Pleasant

26 Jan 2026

Sue Ellen

Room cleaner the elevators had red stains on the walls. Hot water issues

Leisure Family

4/10

Poor

25 Jan 2026

Nicole

The room was cold and would not heat up properly, the water was freezing, the carpet was stained, no microwave nor refrigerator, could hear upstairs neighbors too clearly.

Leisure Family

6/10

Pleasant

24 Jan 2026

Mark

Cable TV in the hotel wasn't working, hot water system wasn't working properly, coffee pot in our room didn't work right. Front desk girl was very nice and comped our parking fee but said she couldn't do anything about the room rate since we booked through Expedia.

Leisure Partner

8/10

Excellent

22 Jan 2026

JORDAN

Staff was great, the room was clean. While the parking garage is very helpful for overflow parking, signage could have been better leading to and from the garage.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Sandra

Have stayed twice, convenient shuttle to train, which connects to airport and downtown, friendly and accommodating staff, only downside is breakfast is not free and restraurant is open morning and evening, but there is plenty of eateries in the area

Leisure Family

10/10

Exceptional

12 Jan 2026

Revan

Nice hotel

2/10

Poor

07 Jan 2026

Andrew

Pool was closed for maintaince, hot tub was filthy and stunk, should not have ben open. The ice machines on my floor were all out of service, my daughter cut herself on a sharp comer of the counter in the room and it bled for a very long time, No TV remote in room, had two TV's because I want ed to watch the football game and hotel did not have NBC and when I called down about it the staff told me they carried it and they absolutely did not. When I went down in person I could not find anyone working, had to look all over the place to find someone There were burn marks all over the dirty carpet, the place had all the charm of a prison with the exception of the lobby and entrance that seemed to been recently remodeled and look very nice., Absolutely horrible experience

Business_and_leisure Family_with_children

8/10

Excellent

30 Dec 2025

Raymond

Staff was great

Partner

6/10

Pleasant

29 Dec 2025

Bryon

Room, floor, carpet not particularly clean.

2/10

Poor

28 Dec 2025

Christine Angelique

No notice that the pool is close on winter on the website and on my reservation, door safety was broken on our room door, balcony door has no lock even if the door says there should be a lock to remove, tub was clogging.

Leisure Partner

10/10

Exceptional

27 Dec 2025

LaTisha

It was perfect

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Iliana Christine

Clean room

Leisure Family

6/10

Pleasant

14 Dec 2025

Nancy

It was ok for last minute.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Raymond

Nice hotel

Business_and_leisure Self

10/10

Exceptional

28 Nov 2025

Darren

They took away charging for parking best decision ever.

Partner

8/10

Excellent

24 Nov 2025

Robert

Nice cleanquite room. Gourgous building. Good parking. Staff were kind and courtious

8/10

Excellent

24 Nov 2025

Andy

The room and hotel was clean and the gym was small but offered all the traditional equipment in good condition.

Self

10/10

Exceptional

22 Nov 2025

Austin and Chandra

Yes it did

Partner

10/10

Exceptional

21 Nov 2025

Lorraine

Everything was grate

Leisure Family

6/10

Pleasant

21 Nov 2025

Shane

The shower would only have warm water. It did not get sufficiently hot.

Self

8/10

Excellent

19 Nov 2025

Cristian

Good staff and clean rooms

Leisure Partner

8/10

Excellent

17 Nov 2025

John

Clean room

10/10

Exceptional

17 Nov 2025

Jonathan Javier

Such an amazing hotel. Traveled from Texas to Colorado for the first time and truly enjoyed my stay here. really organized, clean and amazing customer service.

10/10

Exceptional

17 Nov 2025

Kayla

Great

10/10

Exceptional

14 Nov 2025

Bonnie

It was a nice clean room, the staff was tremendous. It was a nice stay.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Amy

Enjoyed our experience. We were on top corner floor and had 2 patios we got to enjoy. Staff was helpful even when short staffed due to employee emergencies. Everything was clean. Only thing I was nervous about is the homelessness in the area, but never felt unsafe!!!

Business Family

4/10

Poor

10 Nov 2025

Brandee

It is terrible that guests have to pay $12 or $15 or however much it was, for a basic continental breakfast on top of what we pay for rooms, if I’m paying extra for breakfast I’d expect it to be made fresh!

8/10

Excellent

08 Nov 2025

Michelle

Front desk staff member, Lisa was very patient and helpful. She found a more suitable room to help accommodate my fragrance allergies.

Leisure Self

10/10

Exceptional

05 Nov 2025

Kevin

Nice staff. Comfy bed. Okay shower. By bus and train easy to get to from downtown or airport.

Partner

10/10

Exceptional

04 Nov 2025

Kalyn

Staff was super nice at all times

Leisure Partner

8/10

Excellent

02 Nov 2025

Timothy

Place was nice! Grill / bar area and breakfast areas were good 👍 but pricey! Room 6 floor no access to balcony locked/ coffee maker had issues and toilet didn’t flush properly! Hot tub was good 👍

Business

10/10

Exceptional

02 Nov 2025

Karen

The staff was nice and friendly..

Leisure Friends

6/10

Pleasant

02 Nov 2025

ALVIN

Long due for a good renovation. The carpet are old and with stains. Our room is facing Quebec street and you can hear all the vehicles passing by as the glass windows/doors are old and does not protect from any sound proofing. Staffs are great.

Business_and_leisure Partner

10/10

Exceptional

31 Oct 2025

Jose Antonio Sarmiento

Great service!

Business_and_leisure Self

8/10

Excellent

30 Oct 2025

Miguel

I enjoyed staying here and would have no problem staying again. Very nice hotel and nice rooms. It was a good deal via Expedia in the form of a hotel and car rental package, and I was very happy with the price. Well worth it, considering on past trips I tried staying at budget hotels on the west end of Denver, and I had issues at a few of them (see my other reviews...)

Leisure Self

6/10

Pleasant

30 Oct 2025

Laurie Christine

We had 2 rooms. In one of the rooms for what ever reason the water was hotter then a hornet.. it would not cool down so you couldn’t take a shower in that room. We had to go into our other room to shower which made it an in convince since we had 6 people in all. They couldn’t even move us to another room because they were all booked. They didn’t even off any thing off of the stay for this either. So we just made do, I did not like the fact that I had to pay an extra 15.00 a day to park. That was an extra 75.00 on top of all the money I had just paid for the 2 rooms. If I had noticed that I had to pay a parking fee I wouldn’t have gotten rooms there. I figured after everything I shouldn’t have to pay. I had noticed the 2 hotels on the side did not have parking fees..I went and asked them.
The last day we were there we went to eat breakfast which we thought was 10.00 but turned out it was 15.00 because it was a buffet. The buffet closed at 10:00am and it was about 9:35 when we got there. There wasn’t too much left and they weren’t bringing any more out. The eggs were dry, they were out of milk, the little muffins were just plain gross yet they still charged us 15.00. Needless to say we will not be going back to that place.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Crista

This is an older hotel but easy to access and good location. The staff were friendly when we needed anything. The pool was unique, could use some updating but staff kept it clean. You have to pay for parking which is disappointing but there is ample spots including underground.

Leisure Family

10/10

Exceptional

28 Oct 2025

Tasha

Leisure Partner

10/10

Exceptional

27 Oct 2025

Monique Marie

Felt very safe

Leisure Partner

2/10

Poor

26 Oct 2025

Cali

The first room I booked was nice until the power continually shut off and eventually just stopped working besides the bathroom lights and hallway. There was no use of the fridge, tv, or lamps in the room itself due to no power. When speaking to the night attendant at the front desk, she told my friend “oh wow i’m sorry to hear that. unfortunately there is no other rooms at the moment.” Then continued to tell my friend that the maintenance person is no longer on site and will not be back until the following morning. When asking for a manager, she looked back to her computer and said oh there is a room available. We took the room as I am 5 months pregnant and cannot sleep without power. The room was fine until we get to the bathroom. No one directed me that it was a handicap room, so it is a handicap shower. it was obvious shower was for handicap, no complaints. Until you cannot work the shower knobs and no working water comes out. I did not complain due to it already being 1am, but the following morning at check out the lady was completely rude and stated well you should have said something. I would have said something if the person the night before was nicer to us. The staff was completely rude and unwilling to discount due to the power in the first room. I was not asking for a free stay, nor do i normally complain. But you would think that the community would treat a pregnant woman better and with respect. Do not recommend.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

AJARREE

Out room had a total of 4 roaches

Friends_and_family Friends

6/10

Pleasant

24 Oct 2025

Jessica

I did not like the location. If you’re looking for mountains, go a little further west. The property is old, run down, and some things clearly need to be repaired. There is no continental breakfast, but you can order from the on-site restaurant. (I did not.) Despite not liking the location of the property itself, the staff was amazing and the room was clean.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Efrain

Nice place to stay! The rooms were very clean and comfortable, and the staff was friendly and welcoming. Everything felt well-maintained and organized. Great experience overall — I would definitely stay here again!

Business_and_leisure Self

6/10

Pleasant

20 Oct 2025

TANYA

The outside area of our room wasn't good. The roof was coming apart. The bathroom tub had stains and was missing the faucet knob.

Leisure Friends

8/10

Excellent

20 Oct 2025

YITING

No cleaning of carpet during my stay

Business

10/10

Exceptional

20 Oct 2025

Alice

We did not have breakfast. Enjoyed our stay, the view was beautiful, we got to see downtown Denver from our room.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Hajir

Hot tub and the gym

Business Friends

4/10

Poor

18 Oct 2025

Alex

We asked when we made the reservation for a row bed added to our room and never got a reply. Then when we got here, they said no. This caused us some issues. Not sure if we come back.

Leisure Family_with_children

10/10

Exceptional

17 Oct 2025

Zachary Nathan

We didn’t have breakfast included because they said we paid a lower rate for our room. Rooms were nice if they were out of room in the lot you can park in the garage. It was a little confusing and required a bit of a walk but felt safe

Leisure Partner

2/10

Poor

17 Oct 2025

Donato

The TV control was not working, when you want to call the front desk

4/10

Poor

15 Oct 2025

katie

Upon arrival, I was informed that I would have to pay $15 a night for parking which was a downfall. Also, breakfast is not free. The bed was rock hard and there was a really loud noise every 10 to 15 minutes and we could not figure out what it was But it went off all night long. Rooms are very small. But the staff was very friendly. The hotel itself is really nice but would probably not stay here again. also, our room was facing a very busy road and you could hear the traffic all day and night.

Partner

4/10

Poor

15 Oct 2025

Tonia

This was an interesting stay. The room was so hot because it got blasted by the sun and had old windows and a slider. The slider wouldn't even lock. The shower caulk was moldy. The carpet was dirty eventhough it looked like the room had been remodeled recently. It was a mess but everyone was SO nice so I hate to give it a less than stellar review.

Business Self

8/10

Excellent

15 Oct 2025

Eric

Staff was very helpful and property was in a good location for this trip.

Leisure Friends

8/10

Excellent

14 Oct 2025

Esther

SMALL BATHROOM!

2/10

Poor

14 Oct 2025

karla

The front desk receptionist was nice and friendly. But as we walked into our room it had a horrible stench. The carpets were stained. The door to patio was broken and unable to open. The connecting door to the room next door was cracked and painted over and over. Door would not close correctly. We ask for another room. Second room was clean but due to the first room. We decided to leave the hotel and stay else where. Pictures online make the hotel seem nice and new and updated but it was not what an HIG hotel should look like!!! Never staying there!

10/10

Exceptional

14 Oct 2025

Kate Elizabeth

Nice, clean hotel

10/10

Exceptional

13 Oct 2025

Mark

Everything was good

Leisure Self

10/10

Exceptional

13 Oct 2025

Juan Martin

Great service from start to finish

Partner

10/10

Exceptional

12 Oct 2025

john patrick

Very nice

Leisure Family

4/10

Poor

11 Oct 2025

Emma

Found multiple roaches & bugs in the room. Did not feel clean at all. It was clear that this is an old hotel that has tried a face lift in the last few years. The lobby was really nice and the employees were extremely kind, though.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Joshua

Really loved the 4 day stay at this hotel. Everyone was in walking distance and I loved that too

10/10

Exceptional

07 Oct 2025

Joseph

Great front desk staff

Leisure Partner

10/10

Exceptional

07 Oct 2025

Melisa

Very clean, was very comfortable beds, by the last day was an odd smell through the building, in the parking lot saw a person sleeping between 2 mattresses by the dumpster (was odd). But overall really enjoyed the place.

Leisure Family

6/10

Pleasant

07 Oct 2025

Scott

It was in a not so nice section of town

8/10

Excellent

06 Oct 2025

Zachary Alan

Overall a nice hotel, comfortable beds and clean rooms. However they charge you for parking $15 per day and there is no free breakfast.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Alexia

The first room we got had a leak. We had to check in
again for the new room. The second room we got, the tub was flooded anytime you’d shower, it needed to get unclogged (kinda gross) We also paid for a king size bed suite and were given a room with 2 small full size beds. When we called to ask the front desk, they said those beds sold out? I wish they could’ve maybe thrown in something to make the stay better.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Annie Lyn

The employees were absolutely the best! Super friendly and helpful!

10/10

Exceptional

30 Sep 2025

Jerrod

It was pleasant

Self

8/10

Excellent

30 Sep 2025

Mark

It was a decent hotel not too fancy not too raggedy.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Careena

We had dog food on our bed and the pool was very dirty. There were rags on the bottom of the pool.

2/10

Poor

29 Sep 2025

Morgan

The photos online are somewhat misleading. The hotel lobby and restaurant appeared to be nice however the room was abysmal. Upon entering, my fiance had to kill more than 10 moths that were flying around the entire room. The carpets were stained and crumby and we found a condom under the bed. The room smelled like pot as well. Staff members were polite however I had called several months prior to add my fiances name to the reservation and was ensured over the phone that it was completed. My fiance got to the hotel before I did and was not able to check us in because his name was in fact not added to the reservation. Overall, not what I was expecting and a disappointing experience from start to finish.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Robert

The hotel was great. The parking garage is sketchy, and you can't get back in through the stairwells.

Partner

10/10

Exceptional

28 Sep 2025

jeremiah

Property should advise upon booking that in addition you will have a prking fee for parking on top of room and food

Business_and_leisure Family

8/10

Excellent

27 Sep 2025

Emory

It was good. The rooms were clean and beds were comfortable.

Partner

6/10

Pleasant

27 Sep 2025

Taisha

The hot tub wasn’t working 2 of the 3 days we stayed. They did give us one free drink and on day free breakfast. Parking was terrible. they have very limited parking spots and you have to pay for parking. They were moths everywhere including in our room. I know other guests there were coming up multiple times for complaints. There was a big concert going on and i feel like the staff was not prepared very well. No one seemed like they were in communication with any other staff members.

Leisure Friends

2/10

Poor

26 Sep 2025

Austin

Horrible stay doesn’t even deserve a review will be contacting cooperate for a refund.

2/10

Poor

26 Sep 2025

Nykesha

the hot tub was broken for 3 out of our 4 day stay. hotel had moths in the room 24/7. breakfast was not up to standards for $17 per person. why does a bottle of water cost $7? parking was HORRIBLE. shower did not get very hot. only comps for all the problems was a free drink and free one day of breakfast. would like to speak to a manger about my stay and see how we can fix my experience

Leisure Friends

4/10

Poor

25 Sep 2025

Mimi

The lobby looks spectacular, but then you get to your room and it is very outdated and dirty. Carpets need to be replaced, stained all over. Over the course of a 3 night stay, we had 6 large moths in the room that kept flying everywhere. Unsure where they kept coming from, but largely annoying and uncleanly. I did enjoy the secure garage parking, but it does cost $15/night and is not included. I will not be staying here again.

Leisure Friends

8/10

Excellent

25 Sep 2025

Jack

The room we staid in had no hot water. You have to pay for parking at this hotel, by scanning a qr code for a parking pass and garage access. The hotel breakfast wasn't that great and you have to pay a per day cost to eat breakfast. The snack bar behind check in was convenient for soda or snacks. Entering and leaving the facility was easy, with multiple ways out into Denver.

Leisure Family

4/10

Poor

23 Sep 2025

Karla

Rooms a really small, Mountain View? Not really, parking lot 15 for night? 15? Breakfast? I pay 204 just for sleep!!! Plus all extras!!!

Leisure Partner

8/10

Excellent

23 Sep 2025

ray

Nice Hotel

Nice hotel. Close to where I need to be when in Denver. OK for the price

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Nicole

Just Ok

It took 30 mins to check in. There was one person at the desk who went to get a manger and they worked together the whole time. Then another lady was at the second computer ignoring everyone. They finally went and got another person and it took him
10 mins to log in. Instead of offering a comp or something he asked if we wanted to buy our breakfast buffet for both days, we only ate it one day, and was not a fan. Oh and they charge for parking. So every up charge you can think of. The room was ok they redid the furniture and left the ancient paint. The ceiling was a weird yellow color, and the balcony had no furniture. I would stay again if it was the only choice, but there are much better places for this price without all the add ons.

2/10

Poor

22 Sep 2025

Anna

Had to throw my body againsy

10/10

Exceptional

22 Sep 2025

Damian

Friendly staff and very clean! Lobby is very well laid out with coffee and water stations. Lots of couches in lobby. The shuttle is a fantastic perk! Drops you off for free within 2 mile radius. It’s perfect because there is so much around the Hotel and Rapid Transit Train Station takes you right downtown or Airport. I truly enjoyed my stay. This Hotel should be rated higher.

Leisure Self

10/10

Exceptional

22 Sep 2025

Kaylee

Front desk staff was absolutely amazing! So kind and helpful!

Friends_and_family Friends

10/10

Exceptional

22 Sep 2025

Maria

Had a wonderful stay ,we were visiting from Jacksonville FL for 6 days . The room was kept clean , and the staff was wonderful texting us to check if we needed anything. Thank you , for a wonderful experience