Name: Extended Stay America - Fort Worth - City View
Address: Overton Ridge Boulevard, S/N, Fort Worth, 76132, US

6/10

Pleasant

18 Jul 2026

Javier

It was ok

Self

2/10

Poor

14 Jul 2026

Uma

.

6/10

Pleasant

12 Jul 2026

Javier

It’s clean

Self

2/10

Poor

10 Jul 2026

Catreniel

Room was dirty and smelled like mildew

Family

2/10

Poor

10 Jul 2026

Catreniel

The rooms were filthy and smelled like mildew. There was mold in the room that they finally found for me. The staff was unavailable when I needed help

Family

4/10

Poor

09 Jul 2026

Brittany

The room had roaches, room and bathroom weren't clean properly, had 2 USED TP rolls, the pictures made it look nicer than it was, the floors always felt wet. Had a weird smell when you'd enter the room, drawers and cabinets were basically falling off, someone was dealing outside the property every day, and buttons for the elevator were broken and elevator felt wonky. Only good thing was the lady working the front was very nice and helpful, and the AC worked well but the window was cracked. Breakfast minimal, like coffee and muffins, better than nothing though.

Partner

2/10

Poor

06 Jul 2026

Heather

Absolutely disgusting hotel, only stayed one night because it was late and we had no choice. Trash piled up everywhere, filthy carpets in the hallway, no towels because laundry machine was broken, cockroaches crawling all over my room, worst hotel I’ve ever been to. When talking to the manager on the phone a few days later to get a receipt she was rude and unhelpful, other staff were overwhelmed and trying their best but in an absolutely terrible environment to work.

Friends

4/10

Poor

06 Jul 2026

Kevin

The lady at the desk when we checked in was great and turned out to be the only good thing about our stay. I wish i had gotten her name. We checked in but needed to leave right away. When we returned, the TV remote didn't work and there were no bath towels in the bathroom. There was a shift change while we were gone, and that person was a bit rude and told us we could check out if we wanted, rather than try to solve the issues we had. Then at check out the person working the desk could not be bothered with coming to the front. She just hollered for our room number and asked us to leave the room keys on the desk. The overall maintenance of the building and what we saw in our room was poor. Make do plumbing fixes to poor drywall patches in our room, broken elevator buttons, and overall a very dated decor.

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Allison

Staff was very helpful. Convenient location

Friends_and_family Family

2/10

Poor

28 Jun 2026

Janet

Terrible receptionist with an attitude (Breana), wall pain peeled, roaches all over the room. Remote control didn’t have battery, tv was screen was purple, fridge dirty with hair Nothing positive to say.

Family_with_children

4/10

Poor

28 Jun 2026

Matthew

Our room did not have any towels. Staff made excuses that their washing machine was broken. This hotel was advertised as having a fully stocked kitchen…there was nothing there for us to use. No chairs in the room to sit anywhere except on the bed. Will not stay there again.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Billy

They don't believe in butt cans. There's trash blowing everywhere. When we got in the room,there were no towels. My buddy had to go get them. The phone had no wire,couldn't call the desk and complain about no towels. The room was clean.

Friends

4/10

Poor

16 Jun 2026

Bruce

Sink was stopped up with someone else hair. Bed was not comfortable

Self

6/10

Pleasant

14 Jun 2026

LEI

You got what you paid. There are reasons why this hotel charges the lowest in the area. Late check in at 3PM. They said free breakfast but only coffee and little muffins, no fruits or milk. Don’t expect too much with the price you paid. Honestly, the room we booked double full sized beds was OK with kitchen, but no dryer, dishes or utensils. Free parking and free internet. Check out at 11AM. The shower leaks droplets on the tub, noisy all night.

Family_with_children

2/10

Poor

02 Jun 2026

Jennifer

Was give a room that had been used no key cards the front desk had to walk us to our room to open door to a used room then moved us to another location the service was completely disappointing

Partner

10/10

Exceptional

31 May 2026

Arthuro

Clean Staff Breakfast Parking

Partner

2/10

Poor

24 May 2026

Terion

Walked into room and the bed wasn’t made nor did the bed have a blanket. We also found 2 roaches in our “King Suite”. Asked for them to make the bed and and possibly bring a blanket up while we went to dinner and the blanket was in a plastic trash bag on the front desk when we got back with our room number written on the bag. Completely appalling smell throughout the whole floor we stayed on and a dog was barking all night. Reeked of animal urine and trash.

Partner

2/10

Poor

10 May 2026

Maria D

It stinks

10/10

Exceptional

10 May 2026

Ronald

Very clean room, staff was excellent! Laquita, hope I spelled that right, her professional is a standard to be followed by all, her willingness to assist travelers goes well beyond just doing her job! Thank you!

Self

6/10

Pleasant

19 Apr 2026

Jean-jacques

Breakfast is nothing more than coffee and muffins

Self

2/10

Poor

14 Apr 2026

Leeanne

The room was dirty. They had HUGE roaches. The toilet was broke. The shower curtain was NASTY… they need -7 stars

Self

2/10

Poor

13 Apr 2026

Amber

Didn’t get the rooms I booked. The rooms smelled horrible. No trash bins other than the bathroom. Only a sheet was on the bed. Parking didn’t feel safe at all. People hanging around property. The only good thing about the place was the employee at the front desk. She handled the mix up well and I know it wasn’t her fault and she couldn’t do anything about it. I’ll never book there again.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Shari

As soon as we walked in the front desk immediately told me if we had booked a certain room that had already booked it hours before to someone else despite our reservation. So there was no room for us. The lady then walks away without even looking up our reservation. She then checks it and says ya we don’t have that room anymore. Assured me I wasn’t charged and could go.

Partner

2/10

Poor

11 Apr 2026

Crystal

Bugs everywhere

Family_with_children

2/10

Poor

10 Apr 2026

Cheryllynne

Stayed the night, woke up the next morning 3 roaches in the bathroom.

Self

2/10

Poor

08 Apr 2026

Linda

My stay was April 6-7, 2026. The parking was adequate. As I approached the lobby I could see a man standing out front smoking. I entered and paid for my one night and entered my room and immediately smelled Pinesol. The furniture was in bad shape and the sheets didn't look clean on one side of the bed. One lamp was missing a lightbulb. The tv worked but not the volume control on the taped up remote control. The air conditioner was on but It was cold so I turned the heater on and it made a really loud noise while on. Baby roaches were crawling from the bottom of the tub so there was no way I was changing my clothes in this nasty place. I saw a big roach and left the facility. The front desk left a note that no one was there to help you after 11pm. If I saw this many roaches along with previous complaints, this is an infestation and management is well aware they have a huge problem they are ignoring it and need to shut down and gas the building and return the money they have stolen from innocent customers like myself.

Self

10/10

Exceptional

02 Apr 2026

Cheryllynne

I didn't have breakfast

Self

10/10

Exceptional

30 Mar 2026

John

Everybody is super friendly. When went into the room everything was super clean. We love it here and would honestly recommend it to anyone needing a simi long term stay somewhere

Partner

2/10

Poor

30 Mar 2026

Brian

I made reservations a month in advance and once I made it to the hotel I was total they had just sold the room I had reserved. Did not offer any assistance whatsoever in finding another place to stay. Finally found another hotel to stay approximately an hour away after driving all day to get here. Definitely would not recommend

Friends_and_family Family

4/10

Poor

29 Mar 2026

Amanda

when i got in the room, missing things: blanket, comfort, remote control. Noise at night.
staff was nice, she helped me out

Self

2/10

Poor

21 Mar 2026

Sabino

The room was filthy, the shower faucet was broken and only had hot water, I was told maintenance wouldn’t be available till Monday. There were cockroaches in the room.
One of the worst experience we’ve had on a stay!

Friends_and_family Family

2/10

Poor

21 Mar 2026

Kathy

First of all had almost no hot water they had cracks and leaks they had roaches.
The General Manager was A total immature person for being a manager to say the least.. she had to remind me once to pay my room rent the second one i was on my way to make the payment and she just told me to get out by 11 she didn’t want me there.. She says she doesn’t ever have to remind her guest to pay. which i know for a fact she’s lying because i’ve heard them knock on doors and tell people

Business Self

4/10

Poor

14 Mar 2026

Kathy

Room needs a lot of work..
they have no kitchen essentials
to cook with.. No HOT WATER ALMOST EVERY
DAY.. They are over charging me for a day that i had already paid..

Business

2/10

Poor

13 Mar 2026

Duane

This hotel is ran down, after waiting for 20 minutes to check in , some lady came and didn't look presentable. Letting people hang out on the property beg for money, very unease, The pictures aren't what the rooms look like run
DON'T WASTE YOUR TIME

Partner

2/10

Poor

07 Mar 2026

Mairany

The hotel sticks the room the as well room was not what I spect it to be

Family_with_children

2/10

Poor

05 Mar 2026

Michael

Maybe buy a new bathtub when the bottom has a hole in it instead of covering the large hole with duct tape and smearing sealant over the top. The mattress felt like an air bed. Don’t forget to bring your own breakfast because the breakfast to go only includes a lousy cup of coffee and if you aren’t already totally dismayed by the condition of the room the clerk will have an issue finding your reservation until it passes midnight then they will charge you for another day and early check-in fee. I would have given the place zero stars unfortunately that isn’t an option.

Friends_and_family Family

4/10

Poor

05 Mar 2026

JAY

bad

Partner

4/10

Poor

03 Mar 2026

ursula

Stricter rules about cleaning needs to be implemented most housekers just change the sheets and towels floor is dirty tubs are dirty cooking ranges are dirty toilet is not properly clean some rooms do have comfortable beds

2/10

Poor

05 Feb 2026

Jayden

Room felt neglected, unclean, roaches on the floor & in the wall, nasty smell, ratched, ghetto people around, amenities were nasty. would absolutely NOT stay here again. The restaurants nearby were nice though

Business Self

2/10

Poor

26 Jan 2026

William

The room wasn’t clean at all with roaches in the room. I can’t believe you would even have them as a suggestion on your app

Friends_and_family Family

2/10

Poor

25 Jan 2026

Shawn

There were cockroaches in the room, The hallway stunk like mildew. Room door did not close right, Coffee was terrible. No garbage can in the room

Leisure Self

2/10

Poor

11 Jan 2026

Jason

Hotel did not have a room available. Working to get a refund.

4/10

Poor

03 Jan 2026

Michael

Parking was easy. Safe, it all just looked Sketchy. Even if I wanted to cook there was no utensils available in the kitchen area. The bathroom ran out of toilet paper, when I finally got a hold of the front desk over the phone I was told they ran out. That was my first and last time there.

Leisure Self

10/10

Exceptional

31 Dec 2025

Jamarl

Location and room rates

6/10

Pleasant

27 Dec 2025

Shane

The room was mostly clean. The property in general is just old and needs updated. The entrance to the building away from the office was propped open with a block the entire time I was there. Absolutely zero security. There was a homeless guy charging his phone right outside of that same door and peeing on the building when I came out the first morning. In my room, someone had tampered with the windows so you could not lock them. I ended up removing a propped up quarter from one of the windows and a piece of plastic from under the other one. I was able to lock the windows afterwards. Someone had used wet toilet paper to block off the people to the hallway, assumably so no one could see in the room. I believe someone had been coming in from the outside through the windows. Probably would be safer to stay on the second floor. But, I got the cheapest room in the area so I didn't expect much. It doesn't appear like anybody was in my room when I wasn't there. I did speak to the front desk when I checked out so they knew what was happening in that room.

Leisure Self

10/10

Exceptional

17 Dec 2025

Decrory

Parking was very adequate so no long walks to get inside. Staff was amazing very helpful and knowledgeable abiut whats around to do. Definitely recommend this location for so many good reason.

Leisure Family

2/10

Poor

14 Dec 2025

Sonia

Pictures are definitely not updated and hotel is ran down. My room was infested with roaches walls were in horrible shape as if animals lived there and would scratch and chew on base boards. The whole hotel and room had a horrible smoke and mold smell. This hotel needs better management and needs to take down the pics that’s false advertisement.
Very disappointed and disgusted with this hotel.

Friends_and_family Family

4/10

Poor

14 Dec 2025

Elise

The room that I was placed in was horrendous. There were chunks missing out of the walls. It looked like an animal clawed at them down to the dry wall. Also before I could get my and my child situated. There were roaches everywhere! This place wasn’t as it was advertised. Didn’t clean the room before I arrived and didn’t clean the room at all during my stay. I think because they know most people who choose this place are desperate they don’t put in any effort to make it habitable.

Self

4/10

Poor

12 Dec 2025

Melissa

The bed was horrible I felt every spring in that mattress the staff was wonderful but there was roaches

Partner

2/10

Poor

27 Nov 2025

Antwon

I was told i would receive a refund , after seeing roaches crawling i ask for a refund. I have not received that refund. There was also no blanket. And very little tiolet paper. Also no communication from the hotel.

Self

4/10

Poor

11 Nov 2025

James

4-6 Nov 2025 - I have stayed at this location several times in the past, but this time there was no chair at the room desk, had to request a chair, the toilet would fill after flushing, but water continued to slowly fill wasting water, the sink had no stopper and I fished a toothpaste cap out of the open drain. Reported to the desk but not fixed in 3 days. The killer was the TV had no remote control in the room because someone had smashed the TV screen throwing something at the screen that cracked it, so it would not turn on. Reported to desk but it was not replaced. This will be the last time I stay there. Oh yeh, upon return from dinner on my second night, there were 2 cop cars in the parking lot investigating a disturbance on the 3rd floor. Recommend not leaving anything valuable in your room or car if you are not present.

Business Self

4/10

Poor

06 Nov 2025

Lauren

Roaches Everywhere, A/C barely worked

Partner

2/10

Poor

27 Oct 2025

Brylin

I woke up to roaches crawling on my face. I need a full refund.

2/10

Poor

13 Oct 2025

John

NO ROOMS after making a reservation on this site.

I made a reservation with Hotels.com and upon arriving within 45 minutes, was told they were FULLY BOOKED and I was turned away without any options other than NO ROOMS from the Hotel when I arrived at the counter.

When I booked on Hotels.com interface showed the hotel had 5 rooms of the type I requested and 8 of a different kind of room, but Customer service at the Hotel had to call the hotel, but they never answered, so I was in limbo....

Spent an hour on chats with Hotel.com - had to restart the chat 3 times and it disconnected repeatedly, requiring me to start over with the process - as told, I had to have my refund reviewed later, and I would get a response via Email. So I had to book a hotel with a different service to get a hotel for the night.

Self

10/10

Exceptional

13 Oct 2025

shangela

Nice and friendly staff

Family_with_children

6/10

Pleasant

13 Oct 2025

Ruth

Staff was great! Super friendly people. The hotel looks different then it did in pictures, had a really strong smell throughout the entire hotel. Brought back food to our room but the smell was so strong it was hard for us to eat in there.

Family_with_children

2/10

Poor

12 Oct 2025

Amy

Leaks were everywhere, carpet in the halls looked like they have not been vacuumed in weeks. Elevator was absolutely disgusting. TV did not work, front desk lady was nice but she could not do anything to help. I checked out as soon as I could get dressed. This place is more like a shelter.

Business_and_leisure Self

10/10

Exceptional

30 Sep 2025

Byron

Enjoyed the stay

2/10

Poor

26 Sep 2025

Xavier

Didn’t even bother staying here the second the front desk worker told another guest that both of their house keeping carts had been stolen by other guests.

2/10

Poor

21 Sep 2025

Catherine

The room was very nasty, the tub was dirty, very dusty, looked like it hasn’t been clean in idk how long. I waited for check in for like 20 mins after arriving with another guest. Looked like the clerk had been in the back sleep because she never heard the phone ringing or answered. I will never ever stay here again! Walking in it stunk really bad and was dirty, if it wasn’t already super late I definitely wouldn’t have stayed and tried to go somewhere else, the only thing that was clean was the bed, tv didn’t work.

Self

2/10

Poor

18 Sep 2025

Heather

There was blood in my shower, doubt my shower was even cleaned, blood on the bottom of shower too shower faucet leaking & loose, toilet leaked when flushed. After work I tried to switch rooms, waited along w 3 others, no one came to front desk @ 11pm. Went out to car to be called a “trick & hoe” ppl roaming all around parking lot. Went back next day just to shower. Front desk tried her best to accommodate. This was above something she should have had to handle. I felt bad for her. I’m trying to reach someone for a full refund. Apartment was out of hot water all I needed was a shower.

2/10

Poor

10 Aug 2025

Ronnie

Didn’t stay at the room end up leaving just because it was very loud and a lot of pets running around.

Business

2/10

Poor

28 Jul 2025

Verified traveler

Do not stay!

The service at the front desk is very poor. The room is dirty and falling apart. There are no actual body towels. The bathroom was disgusting. The beds had dirty linens. There were no pillowcases on the bed pillows. The hallway reeked of smells related to smoking in a supposedly non-smoking hotel. The latch was not properly secure. Very unsafe property.

Friends_and_family Friends

2/10

Poor

27 Jul 2025

Toya

I didn’t the service was horrible and my room look like it hasn’t been cleaned and the window was broken and I’m trying to leave but no one is at the desk so I can leave and get a refund.

2/10

Poor

14 Jul 2025

Mercedes

Easily the worst hotel I’ve stayed in and I stay in a lot in Fort Worth. Filthy bathroom, every area had a stain of some sort. The tv didn’t work. The room was supposed to be a non smoking room but reeked of cigarette. The bed was the cleanest part of the room. The night stands were dirty and one had a small puddle left on it. The staff at check in was kind.

2/10

Poor

28 Jun 2025

Corina

It smelled like cigarette and marjijiana. I felt unsafe

Self

2/10

Poor

22 Jun 2025

Suzanne

They were overbooked and gave away our room before we could check in. Slightly sketchy customer base. We found a better hotel over in a tourist area.

Leisure Family

2/10

Poor

15 Jun 2025

Juliana

The hotel was advertised as having 24/7 front desk. There was no staff there to check us in. There was no answer at the contact number.
The hotel was also frightening. Bring there made us feel unsafe.

Family

4/10

Poor

11 Jun 2025

Creighton

Dirty

Self

6/10

Pleasant

11 Jun 2025

Creighton

Staff is nice. Housekeeping is garbage.

Self

2/10

Poor

07 Jun 2025

danny

Hotel was old and smells like smoke try to moved to another hotel but the weekend was full of events

Friends_and_family Family

2/10

Poor

29 May 2025

Jenny

The first room I was given, the fridge didn't work and I was told someone was coming to fix it so I went to dinner came back 2hrs later and maintance never came, so now at 930pm the desk is finding me a new room, I go to make sure the air is on and it is not blowing cold (only cool), then I get another room
And that room has no toilet paper, no shower curtain, mold in the ceiling is the bathroom and mold all over the outside fridge
I ask for a blanket and I get handed a crinkle sheet and told that is the blanket.

I had to move all my things by hand as they had only one cart and it was in use....I had a full ice chest and a case of water among my regular luggage

Business

2/10

Poor

27 May 2025

tracy

We were told that the rooms that we reserved were not available at this hotel. Even at check in they did not tell us that the rooms we reserved and prepaid for did not exist at the hotel, instead they gave us the room that they had and only when we entered the room did we learn that our reserved and paid for room type was not available.

Friends_and_family Family

4/10

Poor

25 May 2025

Matt

LOL...low cost hotel stay...

So, where do I start? Let me point out the positives to start with. The bed was comfortable, so I slept well. It was a quiet location and so the hotel was quiet. There were no rowdy customers to have to interface with. So all that was good. Oh, and plenty of parking there, so no worries about people hitting my truck opening their doors into my new truck. Now the bad parts...
Commode leaked constantly, as did the tub faucet, so had to keep the bathroom door shut in order to not hear the dripping water, but I do have to say the water temperature and volume remained good throughout my shower, so no complaint there. No coffee or snacks or continental breakfast or even blankets for our beds and no changing sheets, emptying garbage, etc. for the second night's stay...bottom line, I guess you get what you pay for.

Partner

2/10

Poor

20 May 2025

John

Dump

Business Partner

2/10

Poor

13 May 2025

Verified traveler

Do not stay here

Housekeeping went in our room and stole a lot of our belongings 2 days in a row and management did nothing but laugh about it

Friends_and_family Family

2/10

Poor

12 May 2025

Baylee

I did not stay at the property. I booked a stay and cancelled it maybe a couple of hours later and was told that they would waive my cancellation fee but was still charged for one night stay.

Leisure Self

2/10

Poor

08 May 2025

Debbie

There were people all over thee ground bbq and smoking weed, alcohol
Girls standing around
It was uncomfortable not again

Leisure Partner

2/10

Poor

05 May 2025

Teresa

NEVER think about staying here

This place was so nasty and sketchy I did not stay. I walked in past the numerous dope smoking people in the parking lot and homeless campers to a very rude desk clerk who obviously did not want to be there. I arrived at 2:30pm and was told I could not check in until 3pm. After looking at the lobby and surrounding area. I felt very scared to stay there, so I went to a different hotel and paid extra money to stay there.

Self

10/10

Exceptional

01 May 2025

Lamalkolm

Very friendly and helpful

10/10

Exceptional

24 Apr 2025

Lamalkolm

Everyone is friendly

4/10

Poor

30 Mar 2025

Rita

Room did not have towels
Nobody was at the front desk

Business Partner

10/10

Exceptional

30 Mar 2025

David

Coming back

Awesome place and very clean

Partner

2/10

Poor

01 Mar 2025

Clinton

Awful, avoid this location.

Shower went from like warm to cold. It had repair patch on the bottom of the tub that was never sanded down. The TV stopped working at some point in the night. Thin walls!

Self

2/10

Poor

16 Feb 2025

Delores

Our original room was not ready was still dirty paid for king room and was put in a room with queen toilet would not flush

Leisure Partner

2/10

Poor

15 Feb 2025

Val-Crystal

Definitely has room for improvements

Leisure

2/10

Poor

07 Feb 2025

Ricardo

This place is nasty and you have some very suspect people walking around

Business_and_leisure Friends

2/10

Poor

06 Feb 2025

Tequell

I hate it here

The room was old and ran down. There was a table with no chairs. Kitchen was dirty and there was several holes in the walls. The bathroom shower curtain was raggedy and the drains was emptying slow. Never again

Partner

2/10

Poor

05 Feb 2025

Juan

From the moment we walked into the lobby it was a horrible experience. The smell of marijuana was suffocating. When we got to the room, the issues got worse. There were no pillowcases on the FILTHY pillows, no bedspread, there was no door handle on the filthy bathroom door, the toilet seat was an oval and the toilet was round, there was hair in the tub and shower, there was clothing in the dresser, there were no hangers, and when we asked for cups and other utensils for the kitchenette we were given 4 paper cups. When we asked for ice we were told there should be some in the freezer in ice trays- disgusting. The microwave was dirty. There were someone's hairclips on the lampshades, the led clock was sticky, and half the lights didn't work. The tv had a blue hue to the screen and the remote was taped together with medical tape. My husband walked over to get ice form the Sonic and, on his way back he witnessed what appeared to be 2 drug deals, and a solicitation for prostitution. Our hallway reeked of marijuana and cigarette smoke in a NO Smoking property.
We were and are beyond disgusted with this property, there is NOT one nice thing to say about this property, room or experience. I am SHOCKED and DISAPPOINTED that this is property is part of the Extended Stay group.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2025

Melvin

It was very used and never had the breakfast they offering on line

Business_and_leisure Partner

2/10

Poor

25 Jan 2025

Verified traveler

Don’t go here

Crackhead passed out on the floor in the loby only had one pillow in my room said no smoking but the whole hotel smelt like smoke

2/10

Poor

24 Jan 2025

Verified traveler

Horrible

First room AC unit was broke. Next one the neighbor next to me had a Loud TV or recording studio was going on till 11pm. Front desk lied and told me there were no more rooms when there were I checked. I had a thin sheet for a blanket. No shower curtain. The neighbor upstairs was running around till about 1AM and started again at 4,5,6AM woke up and found BLACK MOLD on the AC unit vents. This place needs to be looked into it was the worst experience I’ve ever had at a hotel.

2/10

Poor

24 Jan 2025

Cindi

Worst experience ever!

Hands down the worst hotel experience of my life. We were in town for a funeral and got in the night before. Went to the hotel, inside reeked of smoke. We waited for over 30 minutes and no one ever even showed up at the front desk. We called a number we found and eventually someone came down. She then rudely told us they have no rooms. I said I had a reservation and she replied with “ so what I still don’t have a room” we left and called Hotels customer service. They tried to reach out but got no answer. I got an email a couple days later saying they spoke to the hotel and they would hopefully not still charge us. They still charged a $68 cancellation fee when they sent us away stating no rooms. It was also extremely filthy and smelled awful. I would not have been comfortable staying there.

Partner

2/10

Poor

23 Jan 2025

mario steve

Can’t check in

2/10

Poor

23 Jan 2025

gerald

the tv didnt work and they dont have a maintance person to fix it so i didnt stay there. and they dont seem to care and will never go back

Leisure Self

8/10

Excellent

16 Jan 2025

Angelique

When we arrived at check in time, we were informed that our reservation was cancelled. Dee, the lady working the front desk, was apologetic and went above and beyond. She got Expedia on the phone and got everything straightened out and handled. She was definitely the best part of our experience

Family

2/10

Poor

13 Jan 2025

raymond

After I signed in to a room that was occupied it was down hill from there. The door of the new room hardly opened without force. upon first glance it seemed clean enough but upon inspection counter tops were dirty,nightstand had catsup and something else sprayed all over it. In the bathroom bottom of tub was dirty(due to slow drainage)ceiling had yellow spots of some nature on it and the sink counter had black gunk all over it. The heating cooling system hardly work .Sheets only on the bed no blankets ask for one they were out. floor was do dirty I walked from the bath to the bed and got black dirt all over my bare feet. Elevator was out for two days. the list goes on and I have photo proof. I will say the staff top to bottom were very kind and helpful ,but little they could actually do. Every time I went passed the lobby people were in line to complain about some issue. I did not bother to do so myself since no results seemed to be offered.

10/10

Exceptional

11 Jan 2025

vincent

cool

2/10

Poor

10 Jan 2025

Jensen

Room was filthy, there were red spots on the sheets right next to the pillow case. White flecks all over the floor like paint, sink was full of debris and furniture was so dirty it could be wiped off with a finger. When I went down to complain was informed they have a no refund policy. Was staying for work because of the threat of an ice storm.

10/10

Exceptional

09 Jan 2025

Kyle

Good Hospitality.

Business_and_leisure Self