Name: Extended Stay America - Fort Worth - Southwest
Address: City Lake Boulevard West, S/N, Fort Worth, 76132, US

10/10

Exceptional

03 Aug 2026

Tay

.

2/10

Poor

01 Aug 2026

Leodis

When I checked in the room type I reserved wasn’t available so I had to get a more expensive room. It was late and I was tired with no other options. The carpet in my room looked like a crime scene. Glad I had my own amenities cause none were available. I don’t count the sliver of soap.
This placed convinced me that I need to spend a little bit more money. This place makes Motel Six look like the Ritz.
Never again

10/10

Exceptional

28 Jul 2026

Jessica

The hotel was nice but it was kind of unkept.

6/10

Pleasant

20 Jul 2026

Rene M.

Front desk person attempted to come into my room twice in one hour yesterday. I was trying to take a nap and rest.I checked in at 3pm. She came around 4 using their door keys, then AGAIN around 4:45pm. I called front desk to speak to a manager and only got her. She apologized, but her accidentally barging into my room twice in an hour is unacceptable. Otherwise the place was okay for one night. Quiet and near Super Target and the freeway.

Self

8/10

Excellent

17 Jul 2026

Jimmy

The room was clean and the staff did a great job in making me feel comfortable about staying there.

Self

2/10

Poor

16 Jul 2026

Tileda

The Breakfast Was Wack
They Only Served Muffins And Fruit And Coffee

Pet

10/10

Exceptional

14 Jul 2026

Willie

Nice comfortable rooms.

Self

4/10

Poor

13 Jul 2026

Dennis

No bath towels ,used hand towels
Tv did not work
No stryro coffee cups had to use plastic
Attendant said order had not come in
(Mgmt could go to store and buy some for guest)
Drywall screw holding refrigerator door handle on
Holes drilled in top of dresser
Overall room condition very tired and worn
Needs complete refurbishing

Self

2/10

Poor

12 Jul 2026

Renaud

This hotel was so bad and dirty that I had to checkout the same day and go to another hotel.

Partner

10/10

Exceptional

11 Jul 2026

Willie

The staff is great, but Teresa is THE BEST!

Self

4/10

Poor

09 Jul 2026

Briana

Good internet connection and plenty of Towels!

10/10

Exceptional

08 Jul 2026

Willie

Great staff!

Self

10/10

Exceptional

26 Jun 2026

Willie

Nothing but good things to say.

Self

10/10

Exceptional

17 Jun 2026

Willie

The staff is always outstanding. Unfortunately some guests are not. I like the morning coffee and muffins too.

Self

2/10

Poor

16 Jun 2026

Monique

Will never do business with this hotel again.

Business

4/10

Poor

15 Jun 2026

jesus

Actually i didnt stay, i looked another choice because the hotel wasnt in very good conditions.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Josue

Looks nothing like the pictures I didn’t care to ask for a refund and jst left after an hour of being there.

10/10

Exceptional

11 Jun 2026

Willie

The staff are really great especially Theresa and Alicia. They are quick to resolve any issues.

Self

10/10

Exceptional

05 Jun 2026

Jerry

Very nice property.

Family_with_children

8/10

Excellent

03 Jun 2026

Randall

The place was nice and the price was/is definitely good for all the amenities in the room. It is in a great area as it is close to plenty of dining options, shopping and entertainment. The staff was nice, helpful and understanding. The only issue was/is with the toilet maintenance. It works but not fully. Takes a few times to fully flush but was effective when it did/does fully flush. Overall the stay was/is good as I am currently on a second extension of my stay and still at the hotel.

Self

8/10

Excellent

03 Jun 2026

Randall

The place was nice and the price was/is definitely good for all the amenities in the room. It is in a great area as it is close to plenty of dining options, shopping and entertainment. The staff was nice, helpful and understanding. The only issue was/is with the toilet maintenance. It works but not fully. Takes a few times to fully flush but was effective when it did/does fully flush. Overall the stay was/is good as I am currently on a second extension of my stay and still at the hotel.

Self

6/10

Pleasant

12 May 2026

Chris

We didn’t use the laundry room. They were stores around the area

Partner

2/10

Poor

10 May 2026

Darryl

The the worst stay that I have had in a long time at any hotel.

Self

2/10

Poor

09 May 2026

Nathan

Run down and patched together… bathtub was 4 different colors with mold, and a strong mildew smell with trash and debris on all the floors. A/C wheezed and ground through the night but wasn’t outdone by the bass from the pimps out back and the domestic dispute next door.

And someone clearly bled out on the pullout sofa mattress

Family_with_children

10/10

Exceptional

07 May 2026

Willie

Alicia at the front desk as well as the others were very nice and helpful.

Self

10/10

Exceptional

28 Apr 2026

Devin

Great

Self

8/10

Excellent

17 Apr 2026

Willie

Good spacious room.

4/10

Poor

15 Apr 2026

Greg

The staff is not to blame. They were genuinely helpful and kind. The hotel is clearly under funded. The latch lock on the door was broken. The walls are paper thin. You will hear people being intimate. (Like four rooms down.) The bathroom had body hair everywhere. Paint looks like it’s being patched with liquid paper. The carpets were sticky. The tv works half the time. They clean rooms weekly but you don’t find that out unless you ask. Their dryer is broken so it took the staff three days to wash my towels. Again, not their fault. They do the best with what they have to work with. Especially Destiny and Alicia. It’s the management’s fault. Some hallways smell like urine. If I weren’t a large man or if I had any loved one with me I would have left five seconds after looking at the room. Of course by then you’ve already paid in full. I hope their staff finds somewhere who deserves them. Never again Extended Stay America.

Self

2/10

Poor

12 Apr 2026

LaToya

The place is dark and gloomy. No key is needed to access outside doors. The bathroom was not cleaned or did not appear to be cleaned. The toilet did not work, nor did the fridge and freezer got cold enough. The floor didn't looked vaccum and I also saw a roach in the room.

Family_with_children

2/10

Poor

08 Apr 2026

Jaden

Didn’t even stay at the room won’t give me a refund for the room I booked

8/10

Excellent

29 Mar 2026

Willie

Comfortable room and nice amenities.

Self

10/10

Exceptional

23 Mar 2026

tana

This is a great location for when we come for our youth bowling tournament at Cityview Lanes. Lots of food restaurants and shopping nearby. Destiney was very sweet and helpful during our check-in.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Andrew

Room smelled of body order ( BO ) and had stained carpet and generally showed signs of wear and tear.
All the exterior fire escape doors did not latch and the card readers were disconnected.

Self

6/10

Pleasant

16 Mar 2026

Jennifer

The gentleman I checked in with was fantastic! He made my day because I had such an awful flight in and needed his kindness.

10/10

Exceptional

13 Mar 2026

George

Nice

Self

8/10

Excellent

09 Mar 2026

Willie

Nice. Good staff and decent laundry area

Self

4/10

Poor

06 Mar 2026

Christina

I left before breakfast was set out but the serving area was about 2' x 4'. The front desk attendant was friendly. But the hotel needs updating. I would not stay there again.

But, it was in a good area.

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Mario

Bad everything. Elevator broken. All rooms are in bad shape.

Business_and_leisure Self

4/10

Poor

14 Feb 2026

Sergio

Alfombras viejas baño sucio y hay cucarachas

2/10

Poor

08 Feb 2026

Celina

Cococa roaches in room my ... mom had to use stairs she's old elevators not working this is the worst hotel I've ever stayed at and not friendly at all expect the room cleaner person ...I called Friday to let them know we r arriving late ll ate like around 1 or 2 am we 7hours away she talking about we don't have a reservation cause of the time then booked again .... Now remind y we drive 6hours we came up here for family emergency in hospital here... I just want a good discount or mand money back

Friends_and_family Family

2/10

Poor

25 Jan 2026

Clementine

The rooms were very nasty roaches everywhere sheets were nasty room wasnt clean service was not good at all they gave me roach spray i was not comfortable this is one hotel that should be band for letting anyone live there its nasty it was like living in a shelter i want my money back me and my family couldn't leave because of the snow I was tired because of lack of sleep to many bugs horrible hotel

Business Self

4/10

Poor

20 Jan 2026

Kavina

Room has moldy smell to it and I wasn’t able to change to a different because it was a full day but front desk was offering me a refund when her manager gets back on Monday. Then I called on Monday they couldn’t help me because WiFi was down …

Leisure Family_with_children

2/10

Poor

03 Jan 2026

enrique

The door lock is broken the staff has to let you in your door every time you leave and come back. The rooms and hallways smell like weed. The carpets have cigarette burns the rooms smells bad. The towels have yellow stains

Self

2/10

Poor

24 Dec 2025

Earline

Although the area has much to offer and do, the hotel itself was dirty and not welcoming. They had baby roaches in the fridge and on the bathroom sink. I kept the lights on my entire stay so I wouldn't see a roach. It's actually people living there and that also made me uncomfortable. The carpet when entering my room (113) was filthy. The keys to the room didn't work. I was told that the door lock needed to be charged. It was not ideal.

Leisure Self

2/10

Poor

14 Dec 2025

Brenda

Only nice thing about this place was the girl at the front desk. This place had a horrible smell throughout. Everything looked extremely old and unsanitary.

Self

10/10

Exceptional

09 Dec 2025

FOLOHUNSO

Good

2/10

Poor

18 Nov 2025

Evelyn

The room was deplorable. I’ve requested a refund. This property should be closed for major renovations and upgrades. I would rather sleep in my vehicle or under a bridge in a tent before ever staying at this property.

Business

10/10

Exceptional

15 Nov 2025

Ursula

Rm is ok serves it purpose tub needs attention and toilet needs deep cleaning ,but overall it's good

6/10

Pleasant

02 Nov 2025

Ursula

Room 312 is a decent room no carpet em 104 is decent the carpet seems to be cleaned the tub needed work but I got that straightened. The hotel needs to replace the chairs in the kitchen and maybe put a small table with two chairs to give it that home feel like advertised. You can get pots and pans from them also. The staff are helpful and nice.

2/10

Poor

31 Oct 2025

Heather

Worst experience I’ve ever had staying at a hotel anywhere. It did not come furnished with any cookware or dish ware the way it is advertised. When I did request some they gave me the most battered up dirty looking utensils. The entire place stunk like mildew or rotten meat.

2/10

Poor

26 Oct 2025

desiree

The room was nasty, toilet had blood from previous people, you could easily tell room had not been cleaned properly ever. The carpet was stained, groups of people drinking and smoking outside the hotel.

Business Partner

4/10

Poor

11 Oct 2025

James

The first room we were given, the bed was turned upside down, where the pillow top side was against the box spring. I informed the front desk and their reply was \"there is no one that can flip the mattress for you here, can't you just do it yourself?\".
We were able to move to another room after convincing them that we could not sleep on a mattress that had the spring side up. In the new room we killed about a half dozen roaches within the few days we were there. The carpets and walls were stained and nasty, the sink fixtures were loose. If it wasn't an emergency, there is no way we would have stayed. They also charged $28 PER DOG, PER DAY. With 2 dogs, that's more than the room charge.

Family_with_children

10/10

Exceptional

10 Oct 2025

Jeff

Furniture was a bit worn and dated but the room was clean, facilities were in good shape, exteriors had no litter. A welcoming environment for a modestly priced room. Thank you for a great stay!

2/10

Poor

24 Sep 2025

Shareese

No one was at front desk for atleast half hour when i checked in. Room was absolutely filthy. 1 pillow with no case. 1 flat sheet , no fitted . Bed was not made , 1 big towel that was the size of bath mat , 1facetowel. When i went to ask for more linen to make the bed the staff told me she didn’t have any so i had to make it work. Disgusting place . Do not recommend at all. Smelled of cigarettes and urine inside room, trash under kitchen sink was full still from previous guest.

Business_and_leisure Partner

2/10

Poor

23 Sep 2025

Aditya

I would never stay here again. My room was infested with cockroaches, the bed was uncomfortable and I woke up with bug bites from it. The room AC didn't sufficiently cool the room and the next door guests were loud through the night. All in all a very bad experience.

Business Self

10/10

Exceptional

19 Sep 2025

Manuel

Very friendly staff, helped us with all our questions during check in and helped with our requests to make sure our stay was comfortable.

Leisure Partner

6/10

Pleasant

29 Aug 2025

Sabrina

I liked that it was close to restaurants and a shopping center. I didn't like that there weren't any chairs to sit on. The bedsheets had stains.

Business Pet

6/10

Pleasant

08 Aug 2025

James

High & Low

Laundry facility, poor condition and very expensive. TV was small and not working properly. Bed and pillows were great – very comfortable.

Business

2/10

Poor

03 Aug 2025

Jerry

Ended up not even staying and Expedia would not refund . Upon arrival facilty was not what was pictured in the advertisement . Homeless people all over the parking , one was so out of it on the ground he worked out of his clothes and was naked . Upon entering our room it smelled so bad of body odor , bed wobbled all over the place like it would fall , bathroom light was shorted ; going on and off and buzzing . I have a disabled wife and at that point we did not feel it was safe for her there . Went back to the desk and stated we were not staying and why and she said we would have to contact Expedia about a refund and said they would contact her to verify we did not stay . Wife contacted them and they are not issuing a refund . Stay away from this facilty !

Leisure Partner

6/10

Pleasant

27 Jul 2025

BARBARA

Room was suppose to have a couch and it didn’t. Bathroom needs updated sink and fixture or needs calcium removed from it. Elevator in need of remodel.Outside grounds red upkeep .

Friends_and_family Friends

6/10

Pleasant

13 Jul 2025

Gweyn

Need to clean and sanitize carpets and furniture

Leisure Self

2/10

Poor

12 Jul 2025

Pepper

The property needs improvement. Very dirty, we cancelled our booking. Don’t book in this hotel if you still want to live. Bed bugs, molds everywhere.

Leisure Partner

2/10

Poor

22 Jun 2025

Kenn

No sofa couch like room was supposed to have and refrigerator didn’t work.

Family_with_children

4/10

Poor

15 Jun 2025

Rachel

Definitely needs to be sprayed for roaches. I was honestly shocked when I attempted to shower and then i saw a roach. At checkout i did inform the front desk but she didn’t seem to concerned about it

Leisure Self

10/10

Exceptional

13 Jun 2025

Rachel

Amazing customer service; great value!

Leisure Self

2/10

Poor

10 Jun 2025

Ericka

I did not stay at the facility because when I tried to check in; they told me they overbooked and they did not have any rooms left. I booked my room weeks prior to traveling with my family. Initially the front desk staff tried to tell me I was at the wrong facility and that I needed to try the Extended stay just down the street. A man was waiting in the lobby when I was trying to check in and he asked the front desk staff; you are not going to check her name and see if this is the right facility. The guy then asked for my name and he said, yeah you are booked for here but we do not have any rooms left. Bad business.

Leisure Family

2/10

Poor

09 Jun 2025

Justin

Trashy property. Unclean rooms. Missing amenities

Business Self

4/10

Poor

03 Jun 2025

Terico

The bed wasn't clean the tub was also filthy. Poor customer service as well.

Self

6/10

Pleasant

31 May 2025

Deborah

The hotel is placed in a nice area and looks good on the outside. Unfortunately inside it needs a lot of work. The hallway had such a strong smell that one could probably get a contact high. On the bright side, the front desk was very accommodating and nice.

Partner

4/10

Poor

28 May 2025

Jazmine

Need better housekeeping.

4/10

Poor

26 May 2025

Jaison

I counted more than 6 bugs in my room of different sizes, there was a broken dresser in the room, the bed tan blanket has spots on areas of the blanket like someone didn’t clean it. I wouldn’t recommend to stay.

Leisure Self

2/10

Poor

16 May 2025

Guy

My reservation was canceled I was told by the staff that they overbook.

Friends_and_family Family

10/10

Exceptional

11 May 2025

Ana

The property needs to be updated, but it was good for a on night.
Thank you.

Leisure Family_with_children

8/10

Excellent

10 May 2025

Jazmine

Good job

2/10

Poor

07 May 2025

Edward

Never again

Nothing at this hotel was as promised in the booking. we had to ask for anything including the fact there was no toilet paper paper towels or anything in the kitchen.when you advertise fully stocked kitchen it needs to at least have something in it. The sleeper sofa was neither. It was collapsed and unusable. There was a plastic bag over the smoke detector.
It was as if this room was rented before they finished cleaning or stocking it.

Friends_and_family Family

4/10

Poor

05 May 2025

Jennifer

Found a couple of roaches, beds were so hard. Bathroom had hair in the tub. Stove was dirty . But the front desk lady was awesome.

Leisure Partner

8/10

Excellent

04 May 2025

Paige

It is an older property with adequate furnishings. Suits my needs but a tad smelly. For the price point it is about what I expected.

2/10

Poor

04 May 2025

Jamie

I usually like to give great reviews and give places the benefit of the doubt. But this extended stay was gross. The hallways stuck, elevator was dirty, hairs in the bed sheets upon arrival, and the floors and chairs were dirty. I would not choose this location again.

Business Friends

2/10

Poor

21 Apr 2025

Verified traveler

There was trash on the stairs and outside some of the rooms. Carpet outdated. Smells bad. Elevators don’t work and the stairs smell like pee and trash. The showers had chipping paint. Overall would not recommend

Business

2/10

Poor

13 Apr 2025

Keevin

Do not book here

Run! Run far away. By far the worst hotel i stayed in my entire life!

Partner

2/10

Poor

10 Apr 2025

Carlos

Bad hotel with a queen bed just one pillow, the bathroom has cockroaches, smell bad the lady on the front desk she try to charge me again when I’m already paid with the app
0 stars

Business

10/10

Exceptional

24 Mar 2025

Anthony

Easy checking in and super amazed on how the staff was helpful and polite

Business

6/10

Pleasant

24 Mar 2025

John

Bugs in the bathroom & the tub drained slow. Not bad otherwise.

Leisure Family

8/10

Excellent

24 Mar 2025

Nikita

I like it here

Leisure Family

10/10

Exceptional

17 Mar 2025

Zyriah

I love this hotel. It’s my number one go to.

Leisure Partner

8/10

Excellent

17 Mar 2025

Nikita

I like it

2/10

Poor

13 Mar 2025

Wayne

Front desk was mean and rude. Stay away, spend the extra 15-30 bucks and go to the hotels next door.

Business_and_leisure Self

2/10

Poor

10 Mar 2025

Verified traveler

Absolutely filthy. Canceled the reservation and stayed somewhere else. Sheets stained yellow, carpet looked, the room smelled, pull out bed was so nasty we couldn’t let our kids sleep on it, bathroom wasn’t even cleaned.

Friends_and_family Family

10/10

Exceptional

05 Mar 2025

Germaine

Near Ihop 24 hrs

Business Partner

2/10

Poor

04 Mar 2025

Benjamin

Crack hotel

Business_and_leisure Partner

6/10

Pleasant

22 Feb 2025

Clinton

Dirty

10/10

Exceptional

02 Feb 2025

Juan

Favorite place to stay when visiting

Leisure Family_with_children

4/10

Poor

19 Jan 2025

Danae

There were roaches in the restroom. A child bagging on everything every night for hours. The hot water was inconsistent

Leisure Pet

6/10

Pleasant

10 Jan 2025

RALPH

The room need to replace or clean the carpet floor.

Business

10/10

Exceptional

07 Jan 2025

Anthony

Very clean and smelled great! Was very comfortable and quite quiet

Business

10/10

Exceptional

31 Dec 2024

AD

Best stay ever

It’s always a pleasure staying in a place of comfort, peace and pleasure!

Business

2/10

Poor

26 Dec 2024

Christina

Room was dirty, toilet was used and not flushed, the bed wasn't anchored to the bed frame, it smelled like mold and the stove didn't work and the cabinets were broken and the refrigerator had no handle

Leisure Self

2/10

Poor

23 Dec 2024

Brice

Awful

10/10

Exceptional

21 Dec 2024

Germaine

e was wonderful and roomy. Separate room from living room. Separate closets. Two TVs and most of all large triple window in both rooms overlooking courtyard and city.

Ceiling fans. And room controlled heat and air. I was so relaxed. I fell asleep right. Away. Ok n the comfortable bed.

Leisure Partner

6/10

Pleasant

07 Dec 2024

Verified traveler

Decent stay…

It was a good stay. Comfortable, spacious, and clean. Idk if it was isolated situation but they were out of toilet paper so I had to get my own but other than that it’s a steal for the price.

Self