Name: SureStay by Best Western Fresno Central
Address: 2127 Inyo St Van Ness To Inyo St-Downtown, Fresno, 93721, US

10/10

Exceptional

04 Aug 2026

Robert

Good for the price. Exactly what is needed and nothing else.

4/10

Poor

03 Aug 2026

Margareth

The bedroom was clean but the outsides were very dirty. The pool was dirty and closedown without signs of being under repair.
The picture should be updated to show the property condition and please remove pool from the advertisement. I chose this property to be able to use the pool!!! It’s summer 104°F. Come on! I don’t recommend it at all.

2/10

Poor

29 Jul 2026

Jeselle

Staff tried charging 100$ extra and had a roach in the room.

6/10

Pleasant

29 Jul 2026

Nelly

Pictures are way different than how the property is. Dirty and smaller pool it’s seems like there’s not maintenance for it. I was extremely dirty and the weather was extremely hot, no even in our dreams we will swim in that horrible pool. The room was ok, clean. Bed 7/10

6/10

Pleasant

28 Jul 2026

Adewale

The room was clean and the amenities worked well but the food was hopeless!

2/10

Poor

26 Jul 2026

Alyssa

Would not recommend this hotel at all! Stay away from this place! My boyfriend and I chose this hotel because it was 12 AM and we were exhausted after a backpacking trip in Yosemite with no shower and no bed, and we didn’t want to drive home. When we got there, both agreed that we’d rather sleep and go to the bathroom in the dirt in the wilderness than this hotel! The moment we got there, we felt unsafe. The man at the front desk barely spoke to us at all and had no sense of hospitality. When we got to the room, the windows were fogged with steam from the humidity in the room (room must’ve been 90 degrees). There were several holes and cracks in the walls, some covered with a green sludge. The sheets were stained and the bed was uncomfortable. The walls were stained too. There was a locked door at the end of the room, maybe a closet, and considering the state of the rest of the room (with the holes, the stains on the walls and the bed), it stressed us out enough to leave. We did not sleep there. We stayed there for about 15 minutes before we left. Terrible hotel. Do not waste your money here.

10/10

Exceptional

20 Jul 2026

Reyna

Great place to stay…

Family_with_children

8/10

Excellent

20 Jul 2026

Angeles

La buena vista

Partner

6/10

Pleasant

19 Jul 2026

Artak

Ok

6/10

Pleasant

18 Jul 2026

may

For the price for just a night, the place was fine. Only issue I had was bc my flight arrived closer to midnight and when I finally got to the hotel, there wasn’t an attendant. It took 20-30 minutes before they woke up.

Family

8/10

Excellent

13 Jul 2026

Andres

El aseo muy básico, había pelos en el baño pero sobre todo las zonas externas de las habitaciones muy sucias, muchos papeles, regueros de comida y bebidas.

Este hotel es excelente en su jubilación, todo está a una calle, absolutamente todo está ahi

Business

10/10

Exceptional

11 Jul 2026

Michael

I want to particularly thank the young man at the front desk. He was always professional, friendly and helpful.

Self

10/10

Exceptional

11 Jul 2026

Mark

Go for a quick downtown stay

Self

10/10

Exceptional

09 Jul 2026

Robert

Nice place, wish they had a laundry room. But I understand why

Family_with_children

10/10

Exceptional

03 Jul 2026

Mario

Clean rooms and nice size rooms also. Vary close to free ways

Self

10/10

Exceptional

03 Jul 2026

Jorge

Perfecto, me gustan los hospedajes

Self

10/10

Exceptional

02 Jul 2026

Joshua

It was nice and clean

6/10

Pleasant

30 Jun 2026

Matthew

This was a cheap and convenient room near the train station, not far from the airport, and in the heart of everything downtown.

I paid cheap in a good location and mostly got that. The room had weird scratches and rips and marks all over the wall. It was a bit disconcerting and makes you wonder about overall cleanliness. There was a pool, and it had tons of leaves. There was coffee for when you check in, and it was some of the worst coffee I have ever had. And there was breakfast, but it was pretty unimpressive.

I did need help finding something, and the front desk directed me. Not sure well, but did direct me.

Bed was comfy and ac worked.

If you want a luxurious stay, this is not the place.

But, for a good price, in a convient location, I had a bed, a room, a shower, an ac, a pool to swim in, and breakfast I didn't have to go out for. If this is what you are looking for and you want to save money, this is the place for you.

Self

2/10

Poor

30 Jun 2026

Mariela

The place had roaches and you can hear everything and everyone. The doors didn’t even seem safely locked either. Will definitely not be going back. I can deal with the noise, but the roaches was disgusting to say the least.

Partner

10/10

Exceptional

29 Jun 2026

Veronica

❤️

Friends

6/10

Pleasant

23 Jun 2026

Penelope

The property seemed OK, the room was clean, and check-in was super easy. The stairs leading up to the room we were in, looked like there had been a party or something on them, because they were not clean. The air conditioner in the room worked great, but there was an odd smell when we first came in there and the toilet seat was exceptionally loose (I tightened it), the chair in the room was very loose and nearly tipped me over backwards when I used it. The floors right in front of the TV were all loose and pulling up (this look like there was water damage that was not repaired). The lady that traveled with me actually tripped on them. The showerhead did not spray very well and there was very little space to put our stuff on the vanity.

It would be very unlikely that I would stay there again. I am sorry to say that, because the price of the room was nice.

Friends_and_family Friends

4/10

Poor

21 Jun 2026

Timonya

Need up keeping not good

6/10

Pleasant

18 Jun 2026

Valentine

The breakfast is very poor. It can qualify as snack instead of breakfast.
They need to put curtains or window blinds rather than towels on the windows in place of proper curtains.

Self

6/10

Pleasant

17 Jun 2026

Rita

Good location near Amtrak and court of appeal courthouse. Felt safe. Limited dining options

Self

6/10

Pleasant

16 Jun 2026

Kristin

X

10/10

Exceptional

15 Jun 2026

Adam

Great location for anybody going to Selland Arena

10/10

Exceptional

13 Jun 2026

Karla

It was good

6/10

Pleasant

12 Jun 2026

Kristen

I really liked seeing the cameras throughout the parking lot. That made me feel safe. The room was okay. The floors were so dirty that it turned the bottoms of our pale skinned feet black. The breakfast was just a microwavable biscuit and egg sandwich, or a small individual thing of cereal. Pretty sad.
The location was great for us to go to the baseball game, and the best were comfortable.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

robin

It was just ok

10/10

Exceptional

30 May 2026

Juan

Goosy

10/10

Exceptional

21 May 2026

Deborah

Attentive staff and very clean and simple place. Excellent value and comfortable beds. Parking lot spaces were rather narrow when it was full of full size trucks.

Friends_and_family Family

2/10

Poor

19 May 2026

Lisa

BEDBUGS. BEDBUGS. BEDBUGS!!

The hotel itself seemed fine at first, and the room appeared reasonably clean, but after staying there I came home covered in bedbug bites. I then had to spend a significant amount of time cleaning my home, washing my belongings, and worrying about whether I had brought bedbugs back with me.

This completely ruined the experience and created a lot of stress after the stay. I would not stay here again, and I would strongly caution others to avoid this hotel unless they can confirm the bedbug issue has been fully addressed.

Self

2/10

Poor

18 May 2026

Alejandra

The AC didn't work, try sleeping when it's 81 degrees in the hotel room.
the bedding was dirty with stains, save your money and stay elsewhere.

Partner

6/10

Pleasant

16 May 2026

everardo

Parking was good, staff was great, rooms were somewhat maintained, area around the hotel is bad alot of druggies

Partner

8/10

Excellent

16 May 2026

Debbie

I was pleasantly surprised to say the least! Place was clean, bed was very comfortable! Was a very nice stay!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Vaughn

Amazing, i love the staff and the yummy breakfast, no roaches and there WAS coffee in the room. The door also locks unlike others have said. Pool is full of water and refreshing but not cold. Shoutout fresno

Friends

2/10

Poor

07 May 2026

summer

Went to an event close by, was only given one room key which a friend lost. When we got back to the hotel the lobby was closed and a note on the window to call a 24hr number. When we called the number kept disconnecting. Had to go stay at another hotel, when we went back in the morning and showed the call logs, the employee said they received no calls. Told them to check the cameras as well. Contacted management, they never returned my call and still won’t answer me in regards to a refund. Horrible service.

Friends

4/10

Poor

07 May 2026

Deborah

Very frustrating experience. The laminate floor in the room was sticky and turned my socks black from walking on it.

Unfortunately, my handicapped father was sick the first night and soiled a sheet, and 2 towels. The staff would not take the dirty linens and told me I would be charged for the fitted sheet and 2 towels ($100). I had to call to have the trash removed, and towels replaced on the second day, as no one came to clean the room. When I returned to the room on the 3rd day, the room had not been cleaned again, so I checked out a day early. It is hard to take care of someone in a wheelchair with dirty towels and trash piling up.

The first day, the cleaning people gave me 3 rags so I could clean up. I used them to mop the floor. The water was black coming out of the rags, and I had to go over the floor twice to get it cleaner, but at least I was not sticking to the floor anymore. I do not believe they mop the floors at all. Very disgusting!

The only person who was at all helpful during the stay was the front desk clerk. He brought me a clean, fitted sheet and towels the second day after the room was not cleaned, and took the soiled linens. He also helped me with the doors so I could get my handicapped father in an out of the doors.

I was charged for the night I did not stay. Very disappointed as Best Western used to be a decent hotel chain.

Family

10/10

Exceptional

25 Apr 2026

Zitlaly

The service was great the front desk employee was very friendly. The rooms were clean and had no bad smells.

Family

8/10

Excellent

22 Apr 2026

Hamlet

It was good for the amount & for the business trip. Very friendly staff, but the breakfast wasn't great compared to other hotels in that price range.

Business

4/10

Poor

21 Apr 2026

Mayra

The parking was very limited, spaces too compact.

4/10

Poor

18 Apr 2026

Tim

Not good for family

Family_with_children

6/10

Pleasant

12 Apr 2026

IRENE

Staff was great. Only thing is saw a couple of roaches. The room door had a gap.

Family

8/10

Excellent

12 Apr 2026

Kritladda

Good

Self

4/10

Poor

06 Apr 2026

Dimitry

It's a very old but somewhat renovated motel. Ok for one night, but happy it was only one night. The bed frames are made of metal and every time you get up or lay down on a bed, it makes loud metal noise. Such noises come from your own bed as well as you can hear them from other rooms. Very annoying. The walls in our room were dirty with some brown splashes - not sure what those were. Microwave in the room did not work. The iron wasn't working property. The front desk guy was nice. Would not stay there again.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jeremiah

The door to our room had so much light coming through all around the edges that I thought I could feel a breeze from outside.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Yamilet

check in was easy , the water pressure in the showers was great and the bed was so comfortable.

Partner

2/10

Poor

30 Mar 2026

Jacqueline

This hotel is disgusting. There were roaches coming out of the shower and sink drains. I had to move rooms at 11:30pm.
There is no bathroom counter space and transits hangout in and around the parking lot.
I immediately checked out the next morning, which was a day earlier than expected. I booked a hotel around the corner which was 1000% better and had parking lot security.
I do not suggest staying at the SureStay by Best Western in Fresno and wish I could get my money back.

Family_with_children

10/10

Exceptional

29 Mar 2026

Maria

Parking was great. Since it was right I front of my room

Partner

4/10

Poor

27 Mar 2026

ADJUA

Clean the floors between patrons. Make sure each microwave is functioning. Create a barrier between the shower water and the rest of the bathroom, especially the toilet. Place a counter around the sink. Place the sink in the bathroom.

Self

4/10

Poor

25 Mar 2026

Rebecca

There is no outlet in the bathroom and no mirrors in the main room, so I had to use my computer camera to do my hair. The floors were so oily from cleaning product that I left visible footprints. There is such poor ventilation in the bathroom that the wood on the bathroom door was splitting apart. There are no sheer curtains, so your lighting options are \"blinds open for everyone to see\" or \"dim horror movie lighting.\" But it is in a convenient spot.

Business Self

4/10

Poor

23 Mar 2026

Edy

The room had a funky smell to it. I looked down and my feet were black, so my guess is they're mopping the rooms with dirty water. The shower came with a dirt ring around the tub. And the guy at the desk acted like he didn't understand english when i asked about it. The smell in the room got better after I bought a Fabreeze air freshener. I was charged 100$ deposit, I should get it back and some kind of compensation for the conditions of the property.

Self

10/10

Exceptional

22 Mar 2026

Daniel

This was a perfect stay for us with what we were doing at the Save Mart Center. The staff was amazing and friendly. The breakfast was very good as well.

Partner

10/10

Exceptional

20 Mar 2026

Dennis

Clean property. Very friendly service

8/10

Excellent

20 Mar 2026

Karla

King room was spacious looks like it was recently remodeled because the paint looks new although the bathroom had some cosmetic issues everything worked good.
Note the floors were a bit dirty as soon as i step on the floor my feet were greasy lol and dirty
Maybe mopping will help. Other than that everything was good.

Partner

2/10

Poor

19 Mar 2026

REID

avoid room 115, call ahead to insure the desk clerk has a key to their own front office. make sure someone has learned how to stop the beeping radiating from the Laundry room. I expected more from the Best Western Brand... my bad.

Friends

4/10

Poor

15 Mar 2026

Nicole

I will never stay at this property ever again. The room did not feel clean. I could not sleep because I just didn’t feel comfortable. The bed had hair in the sheets. Know Not my hair because as I lifted the blanket hair strands visible. And more hair strands on the ground unswept floor. The shower tile was gross, did not put my bare feet on the ground. Saw some roaches. No bars to hang clothes. Luckily I had my own towels and blanket to sit on. The property is only 2 blocks walk to courthouse. And at night it is very well lit. So it felt less spooky with no dark corners. And free parking!

2/10

Poor

11 Mar 2026

Maria

Room was horrible for the price. A 6 motel would have been so much better. I am disabled using a walker and requested a downstairs room and the attendant said ooops they are not available. Horrible room and service. Never again.

Partner

2/10

Poor

11 Mar 2026

Monica

Yes the ac worked the floor was dirty my kids had white socks and turned black

Family_with_children

10/10

Exceptional

10 Mar 2026

jungmin

The place was very clean,and the staff was so kind and friendly. It made me feel really happy.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

John

This is an older property right near a couple of convention centers. So if you're looking to stay somewhere cheap for the night, this is the place. Not much to get excited about. Just a basic place to lay your head down. It appears that the area is pretty safe, however there are limited dining options to walk to.

Self

2/10

Poor

02 Mar 2026

David

Door

10/10

Exceptional

02 Mar 2026

chinyere

Great

6/10

Pleasant

01 Mar 2026

Ivan

The room was clean and looked nice, which was a plus. However, there was no toilet paper in the room, and the AC stopped working, which was pretty frustrating. Cleanliness was good, but the basic necessities and comfort need improvement

Friends

6/10

Pleasant

22 Feb 2026

Hannah

the beds were on some sort of metal plate that makes a very loud noise when you turn over. our car got broken into while we stayed there, the attendant promised to send us a video of the security footage and we have not been sent it nearly a month later.

Friends

8/10

Excellent

20 Feb 2026

F Diana

room was clean and staff friendly. However, the large window in the bathroom did not have the curtains drawn and I did not notice until on toilet and could look out onto the parking lot of the motel. Fortunately, no one was near the window at the time.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

mark

The lighting in the parking lot. I felt safe.

4/10

Poor

15 Feb 2026

Tatiana

The room had a strong cigarette smell. There was a lot of noise from the street and the nearby train. I wouldn’t choose to stay there again.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Katrina

Staff very nice and helpful. Easier on the budget, for a clean, quiet facility.

Business_and_leisure Self

10/10

Exceptional

11 Feb 2026

Cheryl

Hamas was such a lovely man. He was pleasant, cheerful and really friendly. The room was great, we slept very well

Leisure Partner

10/10

Exceptional

09 Feb 2026

Esmeralda

Great stay but the floor of the room was dirty.

2/10

Poor

08 Feb 2026

Angelina

The room seemed decent at first, but we soon discovered how unclean it was. The shower towel had what looked like pubic hair on it, the toilet unit had what looked like fecal smears on it, there was a dead cockroach in the middle of the floor, the white bed blanket cover had a brown smear, and there was an article of clothing left behind by the previous occupants. We were extremely disgusted to stay here and would have left in the middle of the night if we had anywhere else to go.

Business

10/10

Exceptional

01 Feb 2026

Jorge Solis

Very nice and very clean

6/10

Pleasant

29 Jan 2026

Lisa Marie

Room infrastructure.

4/10

Poor

27 Jan 2026

Tyrone

Property didnt seem to be taken care of. Staff was cordial.

Business Family

2/10

Poor

05 Jan 2026

Jacob

Took 20 mins to find my reservation, gave me the wrong room at first. Room was filthy with bed bugs in sheets. Had a window with no curtain so street light was coming through. I left not an hour after arriving. Don’t stay here.

Business Self

4/10

Poor

01 Jan 2026

Mai

Front desk person didn’t seem very friendly. Floor in room dirty and appeared sticky. Hand soap, shampoo and conditioner all out. First and last here.

Business Partner

10/10

Exceptional

31 Dec 2025

C

Beds were not lumpy or worn out and shower toiletries were very upscale.

Leisure Self

10/10

Exceptional

29 Dec 2025

Christine

Room was clean and no cigarette smell..Yesss! None! I am so thankful for this updated surestay by best western location. Bathroom was clean, fridge was clean, microwave was clean. Room also came with a personal coffee maker. The housekeepers were very attentive. Thank you to the older housekeeper who swept the pigeon poop on the second floor and for offering new towels and toliet rolls. Would recommend this location to friends and families visiting Fresno. Can't beat the price.

Partner

10/10

Exceptional

20 Dec 2025

Luke

Great clean room with good staff and clean parking lot.

Business Self

6/10

Pleasant

16 Dec 2025

Alexander

Room had broken flooring, exposed electrical wires and a very noisy heater.

Business Self

4/10

Poor

15 Dec 2025

John

We checked in around midnight and there was many people walking around

8/10

Excellent

14 Dec 2025

Tulung

Great price for the stay. Nothing too fancy as we were in and out for business trip.

Business

2/10

Poor

12 Dec 2025

Mariana

Person wasn't while arrived, room floor was broken it

6/10

Pleasant

09 Dec 2025

Lyle

Heater yes. Breakfast subpar

Self

8/10

Excellent

09 Dec 2025

Georgina

Clean and close proximity to downtown.

6/10

Pleasant

09 Dec 2025

Marcin

There supposed to be breakfast, there was none.

Business Family

4/10

Poor

06 Dec 2025

Justin

Floors dirty and the room had roaches. No carpet, my feet were dirty at the bottom after taking a shower. As the saying goes you get what you pay for.

Business_and_leisure Partner

2/10

Poor

06 Dec 2025

mario

I’m very understanding of the price you pay versus what you get, but even at this price, it just wasn’t worth it, there was a gap around the room door that let cold air and noise and light all day and night, there were some use Q-tips on the side of the bed and under the desk for some reason, and there was a piece of gum stuck to the wall of the shower as if someone jumped into the shower, then just took it out and place it there. It made the rest of the day very hard because you can’t tell what’s clean and what’s not, the floor was very dusty, probably from the gap around the door, My feet were black just walking around in the room, also the base of the bed was metal and popped every time you over on the bed, all these things made sleeping IMPOSSIBLE

Friends_and_family Family

8/10

Excellent

04 Dec 2025

GEORG

Y

2/10

Poor

03 Dec 2025

Ian

AC was very loud. Breakfast was OK but the danish and cereal ran out and were not replenished

Friends_and_family Family

2/10

Poor

30 Nov 2025

Alexandra

Wanted to check in at 5 and room wasn't ready. Went to store and came back. They said the room was ready but it wasnt clean. There was hair everywhere. Bedding didn't appear to have been changed. Shower sprays water everywhere and there is no curtain just a half divider.

10/10

Exceptional

29 Nov 2025

Sanjeev

Excellent Front desk, Clean rooms

Friends_and_family Family

2/10

Poor

26 Nov 2025

Gonzalo

The property is located to accessible areas, but the property itself is a bit needs repair. My room had to go to the front desk because I had to restart a breaker to get my heater going in my room the room smelled a faint smoke very noisy with other patrons playing music in their cars outside my bathroom needed repair. It seemed spin a little bit more money to get a better room. I was just passing through.

10/10

Exceptional

25 Nov 2025

Lucas

Room and staff are great plus the room is very clean. Great location downtown with great resturants with bars in walking distance.

Business Pet

10/10

Exceptional

17 Nov 2025

Jessie

I got there late and left early

Self