Name: Extended Stay America - Austin - Arboretum
Address: 10100 N Capital Of Texas Hwy, Austin, 78759, US

2/10

Poor

27 Jul 2026

Seaven

Do not recommend stay clear, pictures are not accurate, room was dirty, ac unit had a smell bed had bugs, table and counter top was sticky with some kind of film possibly from cleaning with dirty rags had a foul smell, shower floor material was peeling off shower head and drain were disgusting.. Again Rooms are dirty and not maintained, breakfast consist of a shelf behind the front desk containing granola bars nothing like the pictures. If I could give 0 stars I would.

2/10

Poor

02 Jul 2026

Duane

I wouldn't stay here again. The staff never said a word when entering and I was there for 2 weeks. Coffee was out sometimes IF you brought your own cup. Breakfast consisted of a handing you an oatmeal packet or a Cinnabon in a wrapper.

Self

2/10

Poor

03 May 2026

Kay

Did not feel safe. Do not stay there. After seeing my room I immediately left to find another hotel. Big safety red flags.

2/10

Poor

19 Apr 2026

Kerry

Filthy room. Not just old but not clean. Toothpaste on mirror. Fridge top and stove top overhang so much dust and particles. Blood on drapes. The bed sheets weren’t wrinkled so I think they had been washed but long curly hair when pulled back sheets and other hairs.

Self

6/10

Pleasant

05 Apr 2026

Joshua

The kitchen wasn't fully equipped and the room and I never saw a breakfast while there. They said it was a grab and go style, but I never saw that.

Self

2/10

Poor

10 Mar 2026

Devon

Waited at the lobby for 25 minutes before I was able to check in

2/10

Poor

28 Jan 2026

Daniel

Hotel was run down and dirty. The hallways smelled like pot. The first room they put me in had a broken AC/heater that made lots of noise. The second room they put me in had clearly been broken into before because the door frame was bent open and you could see the hallway even with the door closed. The \"breakfast\" that was supposed to be included was my choice of a small muffin or bag of instant oatmeal. Both of which were behind the front desk, so you had to get the person at the front desk to get it for you.

Business

8/10

Excellent

30 Dec 2025

copilli

just for sleep. non conmfortable

2/10

Poor

13 Nov 2025

Kailie

My fiancé checked in visited her room. Left and booked a different hotel. I have tried getting my money back but haven't received it.

Business Self

2/10

Poor

23 Oct 2025

Joseph

No staff at desk when checking in and again checking out. Rang bell during check in and after few mins someone showed. Nobody showed during check out after ringing bell and waiting 5 mins. The room was filthy as were the towels. It looked like the room hasn’t been used in a long while. The tv and alarm clock were unplugged.
Expedia, I am done using your service. Expedia is able to get the prices they get and advertise by arranging the lowest quality rooms unused by hotel vendors. I have to go back to booking with hotels directly where quality for the money is most important to me.

Business Self

8/10

Excellent

21 Oct 2025

oleg

Everything was good

6/10

Pleasant

04 Oct 2025

Hershel

The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.

8/10

Excellent

29 Sep 2025

Stephen

Plenty of free parking.

Leisure Friends

10/10

Exceptional

28 Sep 2025

Thomas

Everything was great

Business

2/10

Poor

21 Sep 2025

Paul

Made reservations ten minutes prior to arrival and was told that I did not have a reservation and I could not get a refund.

Leisure Self

10/10

Exceptional

21 Sep 2025

Osvaldo

Dog friendly

8/10

Excellent

14 Sep 2025

Denby

The property is average. It is outdated and the rooms are outdated. There nothing to offer in the rooms. (No coffee etc.) Floors were a bit dirty.

Business_and_leisure Partner

6/10

Pleasant

11 Sep 2025

Michael

Air conditioning in room did not operate properly. Had to set very low in order to get any cooling. Room was either freezing or hot

Leisure Self

8/10

Excellent

08 Sep 2025

Raman

There were no breakfast (but it said so) and no room service for 3 days.

10/10

Exceptional

04 Sep 2025

DeMarco

Always a good stay the room had a smell to it and they wouldn’t move rooms as if it would hurt them is my only issue but always a good stay

Business

4/10

Poor

27 Aug 2025

Veronica

When entering our room the bedhead had splashes of something all over one. The kitchenette is oudated
It had a foul smell in the room

Business_and_leisure Family

4/10

Poor

07 Aug 2025

Janardhan

Read the minor details on the property not a 24hr checkin.

2/10

Poor

14 Jul 2025

bethzaida

I did not get a chance to stay because of car problem and they hotel did not give me a refund.

Business Partner

10/10

Exceptional

07 Jul 2025

Jermaine

The Manager Tawanna is welcoming and warm!

10/10

Exceptional

16 Jun 2025

James

Great customer service! Greeted with a smile and they made sure that my stay would be nice and that I would enjoy it

Business Self

4/10

Poor

05 Jun 2025

Daniel

There was dog poop in the room upon arrival

2/10

Poor

13 May 2025

Kristina

Unsafe outdated and dirty. Toothpaste on the mirror, sheets smelled unclean. I left before night 2 and yall couldn’t even get that night I didn’t stay refunded either.

2/10

Poor

10 May 2025

Karen

Nice area, but feels sketchy inside,

4/10

Poor

09 May 2025

Charles

Staff extremely rude. Non-smoking room reeked of smoke. TV remote barely worked. Didn’t feel or smell clean.

Leisure Family

8/10

Excellent

01 May 2025

John

Inexpensive alternative in north Austin

Looking for a less expensive hotel not too far from the Renaissance Hotel and I found it here! Simple, comfortable, clean, with small kitchen. Bed was comfortable, shower was hot. Staff were very nice.

Business

4/10

Poor

01 May 2025

Aaron

Staff did not charge to room to the correct card, the entire place smelled like cheap incense.

2/10

Poor

18 Apr 2025

dwight

Our room was not handicap, friendly and they were not accommodate us. What do I need to do to get a refund from this property or you?

Leisure Partner

10/10

Exceptional

09 Apr 2025

Chris

Kind front Desk. Human Element.

Business Self

2/10

Poor

07 Apr 2025

Hamid

Avoid it.

I booked over hotels.com but when arriving there at 11 pm, they said that the the hotel is sold out and I had to spend the night in the airport as all other hotels in Austin were sold out. The hotel personel was just saying again again \" we're sold out\" whatever I ask for a solution. Horrible hotel and horrible experience.

Self

2/10

Poor

30 Mar 2025

Victor

Worst checking in experience

The hotel didn't honor my reservation after more than 30 minutes. Thanks to Sonesta Suites I got a place to sleep.

Business

10/10

Exceptional

18 Mar 2025

Pablo

Good hotel

Business

10/10

Exceptional

17 Mar 2025

Judith

Everything was so good

Business

10/10

Exceptional

10 Mar 2025

Victoria

.

Leisure Family

10/10

Exceptional

06 Mar 2025

Dee

Everyone is very helpful and my check went great. No complaints here

2/10

Poor

02 Mar 2025

Akhil

The room in not clean. I got allergy from bedsheets

Leisure Self

10/10

Exceptional

28 Feb 2025

Zixing

Great

Business Self

2/10

Poor

26 Feb 2025

Elena

Coackroaches in bathroom and bed.

10/10

Exceptional

23 Feb 2025

Michael

Great value for the money

For a bargain hotel, this is an excellent choice--everything worked--it was clean and spacious, with good wifi, showtime, and dish network, an iron, hangars, and plenty of towels. Good safe parking. Corporate run. Climate control--excellent heat and cooling. For the price of a converted nursing home or a zombie semi-salvaged formerly abandoned motel you can have a decent room here in a modern building. Recomended in the under 70 dollar a night category.

Business

10/10

Exceptional

06 Jan 2025

Bleakney

This place has been great - a temporary stay but no complaints.

Leisure Self

2/10

Poor

06 Jan 2025

Verified traveler

Cockroaches, horrible smell,

10/10

Exceptional

05 Jan 2025

Christopher

Highly recommended

Extremely helpful staff and management. I’ll be staying here every time I come to town.

Business

10/10

Exceptional

04 Jan 2025

Bleakney

No thank you

Leisure Self

2/10

Poor

26 Dec 2024

Scott

Arrived after paying online through Expedia but they did not have a room available. Had to go somewhere else and then had to spend over an hour on the phone with Expedia for a refund.

Leisure

2/10

Poor

25 Dec 2024

Scott

Had a reservation but I arrived and there was no room available,even though I had paid online. Was waiting in the lobby and there are no restrooms in the lobby, just in the rooms. Had to leave and find another hotel when they could not give me a room.

2/10

Poor

13 Dec 2024

Julie

The person checking me in was very kind and very understanding. I was a little sketched out when I arrived. it took about 10 minutes to get some one to let me in as it was after 10:00. The lady at the front desk was very kind, however the lobby was not taken care of. I got checked in, went to the 4th floor, the doors opened and the smell of marijuana was overwhelming. I found my room, walked in, turned on the lights and heater. It was clean, but extremely dated and when I turned on the heater, it hadn't been used yet so the burning smell was overwhelming. I was in the room for only 5 min when the smell of marijuana infiltrated my room and I could hear people yelling and screaming outside my door. I opened it only to find no one was there, they were in fact in a room down the hall. I proceeded downstairs to the lobby and checked out.

Business Self

8/10

Excellent

11 Dec 2024

Dinesh

Clean, well maintained and close to domain

10/10

Exceptional

09 Nov 2024

Michelle

Accident happened. Had to cancel last minute.

Leisure Partner

10/10

Exceptional

06 Nov 2024

Judith

Everything was good

Family

2/10

Poor

27 Oct 2024

Michael

Not worth the stay

One of the worst hotels I’ve stayed in. As soon as I walked into the room, it smelled like cigarettes smoke. The television did not work and all the furniture was broken and unkept.

Business

2/10

Poor

22 Oct 2024

bill

Booked a two double beds, hotel provided one queen. No refund

Leisure Family

4/10

Poor

21 Oct 2024

Marcia

We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third day ONLY had coffee and the oatmeal packs that do not taste good. Our room was never clean, no bed made, no fresh towels, no toilet paper. Not impressed. Only good thing is that there is a plaza across with restaurants (20 min. walk, 5 minute uber ride).

Leisure Partner

10/10

Exceptional

09 Oct 2024

Chelsie

Very help full at check in..and the rooms are nice and clean

Business Self

2/10

Poor

25 Sep 2024

Jin

No good

Business Family

10/10

Exceptional

22 Sep 2024

Eric

The hotel met and exceeded my expectations In every way.

Leisure Family_with_children

6/10

Pleasant

21 Sep 2024

Verified traveler

People loitering in parking lot and around building was not safe.

Leisure Self

8/10

Excellent

18 Sep 2024

Kwaku

Good place

2/10

Poor

17 Sep 2024

Judith

Our trip was last minute, with high priority to stay in same hotel as friends, close to the places we needed to visit. Otherwise, we would have looked for another hotel after the first night.

We should have known we wouldn't have a good experience when we first entered. Nobody was at the registration desk and there was water dripping from the ceiling onto the registration desk. The employee who came out to greet us was surprised by the water and rushed off to check the rooms above and make some phone calls. We had to stand around a while before we could check in.

There was an odd smell in the hall but the room smelled ok. The room was adequate, however we were surprised that, for an extended stay hotel, there were no glasses, plates, utensils, etc. NONE! Apparently you have to pay extra for those.

Bathroom light was extremely dim, almost couldn't see.

Toiletries were nearly nonexistent: 2 small bars of soap and one TINY container of mediocre shampoo. No hand lotion or conditioner.

Hair dryer was missing. The guy at the front desk didn't have a spare hair dryer. I had to wait quite a while until he finally found one.

Thank goodness for a nearby Target where we were able to pick up some supplies.

Breakfast was not good. It was a cart in the entry with some instant oatmeal, instant grits, a few small packaged muffins, a couple of breakfast bars, and coffee. We went to McDonalds.

The staff were polite. Don't think the state of the property was their fault.

4/10

Poor

02 Sep 2024

PRISCILLA

Staff was very nice and helpful.

Business Partner

8/10

Excellent

20 Aug 2024

Luis

Recommend this place

Leisure Partner

2/10

Poor

03 Jul 2024

Verified traveler

Not recommended

Room is not good at all, no cleaning. I just cancelled my reservation and moved to another one with the same budget.

2/10

Poor

01 Jul 2024

Karol

I found the room completely adequate and the staff very friendly but I discovered my upper body covered with bedbug bites about 8 hours after I returned home!!!

6/10

Pleasant

15 Jun 2024

Lorena

Our room smelled like smoke. Property is old and there were little roaches in the bathroom! Overall it wasn’t a pleasant stay but the location and the night clerk was nice.

Leisure Partner

10/10

Exceptional

07 Jun 2024

KENNETH

It's a perfectly adequate hotel. Its not fancy, but theres nothing missing or deficient. Great access to standard American suburban retail options for anything you could need. Im not disappointed. Meets expectations.

Leisure Self

4/10

Poor

23 May 2024

Sara

The room smelled like smoke

Business Self

6/10

Pleasant

18 May 2024

J.T.

No coffee pot in room. Shower curtain is about to fall off the wall. Small tv.

Room needs upgrades. Especially in bathroom.

Business

2/10

Poor

05 May 2024

Farris

Extremely dirty property.
I felt disgusted going under the covers.

Business Self

8/10

Excellent

05 May 2024

John

Great place!

I’ve stayed here several times. Every time has been enjoyable and mishap-free. I will continue to make this my home away from home as long as it is affordable and well maintained as it has been in the past.

Business

6/10

Pleasant

14 Apr 2024

Dennis

My late 1 am arrival apparently happened during a \" nightly audit\" that ultimately delayed my check in by 45 minutes after I arrived. Their late entry phone number was also not working which is actually what put me into the audit time frame because I could not connect to the front desk to let me in the locked entrance.

Leisure Self

10/10

Exceptional

13 Apr 2024

J.R.

Great! And great price!

Leisure Family

8/10

Excellent

07 Apr 2024

Joni

It was well located near lots of eateries and shopping. Liked the large fridge and mini kitchen. Staff was pretty good as well.

Leisure Partner

10/10

Exceptional

23 Mar 2024

BMsd

Very clean place the staff was very friendly and extremely great highly recommended

Business_and_leisure Friends

10/10

Exceptional

08 Mar 2024

Verified traveler

In town for work. Not the best customer service but the room was good and clean

Business

4/10

Poor

04 Mar 2024

Jasmin

Completely outdated, and it had a couple of roaches in the room.

Leisure

4/10

Poor

03 Mar 2024

Samantha

Nasty

Won't stay here again. My first experience there wasn't great, but I thought I would try again. There was a man who was at the desk wearing gloves and a hoodie. He said he could help. An employee was leaving and put some keys on the counter. The man got onto the lady about leaving the key so anyone could get it. He tried to be friendly but you could tell he was upset. He gave me my key and said it was on the second floor. I asked if there was something on the first floor handicap accessible because I had put that in my request. He was rude and told me no. Their grounds were not kept, the paint and carpet in the hallway are bad. My room didn't smell clean. The towels didn't smell clean. The toilet had urine and pubic hair on it on the part under the seat. It was black around the rim and you could tell it had not been scrubbed. My room was next to the trash room, so starting around 4 am one of the employees was bagging trash, and making that popping sound when you shake a trash bag so it will expand. That continued until about 4:45 am. When I checked out, no one was at the desk, and there was not a sign or container to leave the key. I called out, and some lady came out and said to just leave it. She did ask what room I was in, but she didn't ask about my stay.

Self

2/10

Poor

02 Mar 2024

Michael

no ice machine
the expedia website advertised free breakfast which in fact it was only coffee & prewrapped muffins
no hair dryer
sink in bathroom leaked onto the floor
when i pulled back the sheets to get into bed, the bottom sheet was dirty. I pulled it off & slept on mattress pad
lighting in the room was poor
the tv did not work
the clerk that checked me had a white shirt on that was ragged and extremely dirty. her appearance was unkept
the worst hotel I've ever stayed in in my life!
you should remove this hotel as an option from the website

Business Self

2/10

Poor

02 Mar 2024

Jessica

It's was an inconvenience to my husband and I. After staying here since for about a month waiting for our apt to get approved. We were treated like a first time customer. Just because there's events coming up and prices went up . Now mind I was being held by the manager Patrica. I was charged standard rate at the price of 149.00 When I questioned her about the price being so high she simply told me she has no idea and maybe it was something I did then she said she couldn't do nothing about it I would have to call there reservation line and take care of it. When she was the one that told me that if I book with Expedia Extended Stay can not adjust or do anything with the booking. So I signed up for there website. Thinking I can deal directly with them. Since I was gonna be here a while it be more convenient. So when I book with them she still had no.acces as a manager or not even try to get in touch with there reservation line. So I ended up pay 149.00 or I would of had to vacant my room I've had for a month. Mind I'm a gold member with Expedia. She made no effort in helping or even trying to help me . It was like I was taking up her time and other customers who needed a room. Then they have all this signs and tv ad that saids if you need to stay a while no problem. Well I felt like a problem to her because I questioned the rate of the room. Everyone except the nice lady that work Thursday night and Richard plus one very nice Hispanic house keeper were very professional.

Business_and_leisure Partner

10/10

Exceptional

28 Feb 2024

Darlene

Good place to lay my head in the evenings

Business

10/10

Exceptional

17 Feb 2024

Sarah

It was great and the room did smell but other then that awesome the staff was super nice and sweet

Partner

10/10

Exceptional

17 Feb 2024

Jessica

Quite

Business_and_leisure Partner

6/10

Pleasant

09 Feb 2024

Verified traveler

Never stayed at an extended stay before. Probably would not stay at one again. There was a relatively clean kitchen but room smelled of cooking and was a bit unpleasant. Everything we had in the room smelled of cooking oil after we left!

Friends_and_family Friends

10/10

Exceptional

07 Feb 2024

Jessica

Great 👍

Business_and_leisure Partner

10/10

Exceptional

01 Feb 2024

Jessica

Excellent

Business_and_leisure

8/10

Excellent

25 Jan 2024

Dinesh

Close to my workplace, nice shopping and food options close by. Very good value for money. Met my needs.

Business Self

6/10

Pleasant

15 Jan 2024

Leydi

Really dirty…

10/10

Exceptional

09 Dec 2023

Verified traveler

Ok stay.

They over booked their double queen rooms so we were offered 2 single rooms. We ended up in a full size bed. The rooms were clean staff was friendly. Not much breakfast to speak of granola bars, muffins and instant oatmeal.

Friends_and_family Family

8/10

Excellent

07 Dec 2023

Melvin

If you just want a clean room and safety, then this is a great place to stay. If you want luxury, then this is not the place to stay. It feels kind of minimal, but that's the reason the price is such a bargain. Staff was great - polite and friendly. Free Breakfast - pass

Business Self

6/10

Pleasant

26 Nov 2023

Samantha

The location was fine. The properties to the west were under construction/renovation, so there was not much to see, and the weeds and grass along the sidewalk were pretty high. The property itself seems like it is old, and some paint was about all they did to cover it up. My room was handicap accessible because I had surgery, and my balance is sometimes off. I do not use a walker or crutches, so the lady at check in kept looking at me and asking if I needed to change even though I told her I needed handicap accessible. The shower head needs to be replaced. The furniture looks like the stuff you buy at Walmart, and it was pretty banged up. I wasn't in my room much, so that was okay. The breakfast was a grab and go. There were granola bars and some instance oat meal. There wasn't any fruit or anything else. There was one spot with a bin for the dog but it was under trees that prevented any grass, and it was located right by the front door, so if your dog is easily distracted, it was a pain.

Leisure Pet

10/10

Exceptional

20 Nov 2023

Yul

Nice price for the area

Needed a place to stay while roommate's family was in town. This place was quiet and in a convenient area and was priced nicely.

Self

4/10

Poor

19 Nov 2023

Anastasiya

The staff is very nice, welcoming, and accommodating.
The room itself was clean, but unfortunately, in the room, couldn't adjust where the AC would blow, the bed was so uncomfortable and noisy, and the fridge was extremely loud. So I didn't even sleep normally. :-(

Leisure Family_with_children

2/10

Poor

16 Nov 2023

Babak

Stinky room with a terrible smell. Asked staff to change my room and they refused. Would never stay there.

Business Self

10/10

Exceptional

13 Nov 2023

Guillermo

STAFF WERE FRIENDLY AND HELPFUL, VERY CLEAN WOULD STAY THERE AGAIN !!! THANKS

Leisure Partner

4/10

Poor

13 Nov 2023

TAYLOR

We were there for two nights on a busy weekend for Austin, so there weren't many choices, but I was happy to find this place. It was extremely expensive for what it was, but I got it was this particular weekend, so I was okay with it. But there was no water on the premises. The vending machine was broken. There was no ice. The TV didn't work. There was a kitchen, but no plates or cups or pots or silverware or anything to use the kitchen. Not even a coffee maker. It was just disappointing.

Leisure Family

4/10

Poor

08 Nov 2023

Ehimare

Property condition and cleanliness is not as advertised in the pictures.

Leisure Self

4/10

Poor

06 Nov 2023

Michelle

Best to be used for a quick overnight stay if needed