Name: Sonesta Simply Suites Austin The Domain Area
Address: 9701 Stonelake Blvd, Austin, 78759, US

8/10

Excellent

12 Jul 2026

Gustavo

Good hotel

Partner

10/10

Exceptional

30 Jun 2026

Moises

Awesome thank you

Self

10/10

Exceptional

29 Jun 2026

Lennett

Everything was fine .

10/10

Exceptional

27 Jun 2026

Ashley

Nice staff and experience there was good besides the construction going on right out side our window. Also when our AC was on it smelt bad like pee and mildew. We’re lazy and weren’t there much so we kinda just dealt with it but I’m very sure the hotel would have changed me rooms if I did ask.

Partner

10/10

Exceptional

23 Jun 2026

Eliezer

I had never heard of this hotel but saw a great deal to stay here for a business trip.
It was very good price for the quality.
Very few places surprise me and this place definitely exceeded my expectations.
The front desk staff were great and super friendly.
The room was great, very large and equipped with all the essentials. My only gripe with the room was the outdated TVs.

Another thing worth noting was that the hallway floors felt like they were soft? Like sunken in, perhaps due to previous water damage.

When I was there, there was construction going on so I assume it will be addressed soon.

Overall I will definitely recommend and hope to come back soon.

Self

8/10

Excellent

23 Jun 2026

Daryl

Ok

Partner

10/10

Exceptional

23 Jun 2026

Bradley

- Upon entering the parking lot, I saw a couple of vehicles that were less than desirable to look at (one was sitting on a jack with a tire missing, one looked as though someone was sleeping in it).
- Walking into the building, I was greeted by an employee who had the biggest smile on her face and was most accommodating. I inquired if I could stay an extra night and she replied, 'absolutely'.
- When I reached my floor, I could tell that it had recently been upgraded with new laminent flooring and wall paint. Entering my room, the immediately smelled a very pleasant aroma. The full kitchen, along with cups/plates, a couple of pots/pans, and utensils were neatly arranged. The a/c was on and the temperature was a big relief from the hot/humid outside. The layout of my room (a studio) was very well arranged. The bathroom was well appointed and there was a rather large closet with wooden hangers, an iron, and an ironing board all waiting to be used.
- Overall, this location is very close to everything, well appointed rooms, and very quiet at night making for a good night's sleep. Also, the cost is very affordable. I'll be returning to this location on future trips to Austin, TX. Whether for a short stay or a longer stay, I recommend this hotel!

Self

10/10

Exceptional

22 Jun 2026

Charlyn

Hotel was nice and bed was comfy.

Partner

2/10

Poor

22 Jun 2026

Brittni

Run down motel, smelled awful, dogs barking in rooms, hair on towels, took $100 out for a hold. Rust on everything, stains on walls and furniture. Check in staff was super friendly

Partner

10/10

Exceptional

21 Jun 2026

Eryn

Maddie at the front desk was wonderful, empathetic, engaging, and she made us feel very welcomed. My boyfriend and I had been out of our apartment for a week (and in and out of another hotel) and were stressed by the time we got to the hotel, but her customer service was unmatched and it gave us a bit of relief and care after sharing our story with her. The room was also comfortable and had all the kitchenware (especially the real coffee maker) to make it feel more at home. Thanks for the customer service and stay!

Partner

2/10

Poor

20 Jun 2026

Steve

This place has terrible management, staff, and does not care at all about customer service and care. Wrong room, then had a room with a broken toilet. They told me there was no maintenance, and put me in another room that smelled bad.
I asked to speak with the manager, manager refused to speak with me saying he didn't want to.
This place is terrible. A few of the staffers that handle food prep and cleaning are okay. But all of the front end staff is appalling. Never stay here!

10/10

Exceptional

18 Jun 2026

ANHKIET

Great value for a quick trip.

Self

10/10

Exceptional

14 Jun 2026

Farooq

Great place for a good night sleep and for longer stays. Good size bath n kitchen also

Business Self

4/10

Poor

11 Jun 2026

Armando

The hotel charged me for three nights even though I only booked one through hotels.com. The front desk worker did help me get a refund, which I appreciated, but he definitely didn’t seem too happy to be there. Room was not as nice as the pictures portray. Some dirty areas.

Self

6/10

Pleasant

08 Jun 2026

Vince

It was okay. Housekeeping was slow.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Maria

It's was good for the price

6/10

Pleasant

30 May 2026

LuCinda

This place is in serious need of updating/renovations etc. It just smelled old! Sonesta you can do better.

Partner

8/10

Excellent

28 May 2026

Angel

Great big oaks to chill under, beautiful potted plants added a nice touch to the entry way. Room was spacious and equipped with all I needed during my stay.

Partner

10/10

Exceptional

25 May 2026

Rory

Check-in was a breeze. The location was quiet, clean, and appeared well maintained.
A couple of things that I'd bring a little more attention to would be the requirement of small deposit. I made this reservation through the app and there was no mention of deposit required. It wasn't a problem however for those that are budget minded it could create a hiccup.

Also to note, I had phoned regarding an item that I accidently left in the room after check out. They couldn't locate it in lost & found, so they were going to check with House keeping and phone me back the next day. The returned call never materialized.

Self

8/10

Excellent

24 May 2026

Barbara

It’s was okay for the price. Should have researched better for another property.

Partner

10/10

Exceptional

23 May 2026

Will

Solid stay…no complaints.

Self

8/10

Excellent

20 May 2026

Marc

The room was adequate, recently updated but still showed signs of age. The in-room kitchen and full size refrigerator were great amenities. The location of the hotel is convenient to many other stores, shopping, food options.

Partner

10/10

Exceptional

14 May 2026

Wendy

The beds, pillows and bedding were so comfortable, clean and I especially liked the cover over the duvet, with sheet material, not with the sheet seperate, so you know no one else has touched it. It is hard for me when comforters and regular blankets are on the beds, I do not feel they are cleaned or replaced every time the room is services, seems like they only do the sheets, so this made me HAPPY!!!!

We did not need to use the kitchenette part of the room, but it was a very nice setup. I did use the coffee makert....All rooms have an ironing board, iron and of course hair dryer which saves time having to request them to be brought to you.

The online info shows breakfast is included, and it was not. That was rough in the morning since we had to locates somewhere else to eat last minute.

Partner

6/10

Pleasant

12 May 2026

Camila

It was ok, they are in the process of painting. Big fire ants in the room.

4/10

Poor

10 May 2026

Brett

I stayed for three nights. On the first morning, there appeared a painter in a cherry picker right outside my third floor window, invading any privacy that is expected of a third floor room.

When I brought this up to the front desk, the manager Madison said she must have missed my room when putting up notices. It seems they could have informed me upon check-in the night before so that I would be aware.

The painter put a plastic tarp over the window, which stayed for the next 2 days. It's not that I booked the room for a view, but it is incredibly claustrophobic when your window is blocked for your entire stay!

As for cleanliness , the curtain is directly over the air conditioning vent, and was black with caked on dirt/dust. There is no way a housekeeper wouldn't have seen it.

On a positive note, the front desk agent named Abby was very friendly.

Self

8/10

Excellent

08 May 2026

Justin

Room is quite big, it is dated as far as furnishings and they were painting the outside so maybe in the procesa of a remodel but they were quiet. Convenient to The Domain, no breakfast included (bring snacks), sufficient parking, and staff was friendly. Room kitchen is pretty stacked and full fridge. Maybe after remodel and some better offerings when it comes to deinks and snacks, maybe a possible longer stay location but it was nice for one evening.

10/10

Exceptional

29 Apr 2026

Luis

Everything on hand and available.

Partner

6/10

Pleasant

29 Apr 2026

John

Check in staff was friendly and helpful. The exterior of the building was being renovated so the parking lot was a bit congested. The lobby area is very small but it serves its purpose.

Partner

10/10

Exceptional

29 Apr 2026

Jacob

Nice sized and clean room. Although I didn’t use the in room kitchen it had a stove, microwave, refrigerator, coffee maker and kitchen equipment. The hotel was quiet and the bed was comfortable. I stayed 3 nights and would definitely stay there again. Check in was efficient.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Hong-Men

The plastic floor is sticky, and the carpet is felt a little bit wet in done area (due to humidity?)

Self

6/10

Pleasant

24 Apr 2026

Regi

The reception area is small and less welcoming for the size of the hotel. The doors are not automatic.
The air perfume used in general inside the property and inside the room are strong. I would consider a less stronger product

Self

6/10

Pleasant

23 Apr 2026

Nichole

Staff members knocked on the door two separate times in the morning for an “inventory check”… never had anyone disturb the room in the morning before check out, strange event.

2/10

Poor

22 Apr 2026

Howard

I asked one of the housekeepers when would they clean my room. She replied every 15 days. I told her I’m only here for 7 nights and that it was already 3 days one had come to clean my room. I also went to front desk to request for room cleaning the person told me on Monday you should have someone clean your room. I asked on a Saturday she told me on Sunday they only have one housekeeper. I wouldn’t ever stay at this hotel again.

Self

8/10

Excellent

21 Apr 2026

David

Only gripe is that there is no common area to sit and relax. No breakfast offered. Because this hotel has small kitchenettes in each room, it is better equipped for someone who will be staying for several days and would desire to cook their own meals in the room.

There are better options in the area for guests who only need a night or two and want a hotel bar, breakfast, and common areas.

Self

4/10

Poor

11 Apr 2026

Bria

Terribly run down, outdated, and dirty. Gym is falling apart. Floors are filthy. Rooms are decrepit. This place just needs to be gutted and torn down. Don’t stay here.

Self

10/10

Exceptional

09 Apr 2026

Lacita

the kitchen was great and the elevators worked great too. staff was AMAZING

Pet

10/10

Exceptional

04 Apr 2026

Mohan

Perfect location and easy access to tons of dining and shopping at Domain area

Self

6/10

Pleasant

04 Apr 2026

Daiana Alicia

Ok hotel for a few days. Seems like its design for long stays so you will smell the food coming from other rooms.

Partner

10/10

Exceptional

03 Apr 2026

Cristina

Great value and location

Self

10/10

Exceptional

02 Apr 2026

Lana

Great staff nice and good option

4/10

Poor

02 Apr 2026

Casey

Very old not updated.

Partner

10/10

Exceptional

01 Apr 2026

Sean

Maddi was very helpful at the front desk

10/10

Exceptional

29 Mar 2026

Jose

Everything was perfect!

Family

10/10

Exceptional

22 Mar 2026

Shirley

Friendly place, comfortable, convenient!

8/10

Excellent

20 Mar 2026

Angela

Clean room and nice staff

Self

6/10

Pleasant

20 Mar 2026

sandra

The room was good for the price I paid. Not the most comfortable bed and the bathroom vent which automatically came on with light was annoying. Room coffee was good and I liked the area.

Self

4/10

Poor

19 Mar 2026

Christian

I’m someone who relies on ratings and photos when booking, so seeing this listed as a 2-star hotel with a “very good” score set certain expectations. The photos also made it look more modern and well-kept than it actually is. That said, it’s important to remember it is still a 2 STAR HOTEL!

From the moment I arrived, the property felt a bit uncomfortable. The hallways are outdated, not very clean, and had a noticeable damp, “wet dog” smell (likely due to being pet-friendly). Unfortunately, the cleanliness inside the room was also an issue. The carpet appeared VERY DIRTY I found clumps of hair, a small metal spring on the floor, and facial hair around the bathroom sink, and bathtub gets super clogged (shin level)

The finishes and overall condition of the room are quite worn and outdated, unlike what the photos suggest. However, I will say the hotel is very quiet, and the staff was friendly and helpful, which is the reason for my rating.

If cleanliness were improved, this place could easily deserve a higher score for its category.

For families, I wouldn’t recommend this hotel. It may be more suitable for short stays, travelers passing through, or adults traveling with pets. Personally, I don’t consider it ideal for kids.

After reading more reviews during my stay, I also got the impression that some long-term guests may be encouraged to leave positive ratings, so I would take reviews into consideration carefully.

Would I or my family stay here again? DEFINITELY NOT

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Paul

Rarely anyone at front desk. Hallways smelled like food. the room was clean but that was the best thing.

Self

10/10

Exceptional

15 Mar 2026

Clayton

Our stay began with a warm welcome from a friendly and enthusiastic hostess. She was genuinely warm and caring.

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

Roger Zirahuen

I enjoyed my stay very much, very quiet place. This is a pet-friendly place, so many pets around.

Self

10/10

Exceptional

07 Mar 2026

Kendra

great spot

10/10

Exceptional

05 Mar 2026

al

Convenient location

Self

10/10

Exceptional

03 Mar 2026

esteban

Great staff

10/10

Exceptional

03 Mar 2026

JOHNNY

Good place to stay for a short visit.

Self

10/10

Exceptional

27 Feb 2026

Farahin

clean comfortable room, can hear other guests if they're being loud but otherwise not too bad

8/10

Excellent

26 Feb 2026

Mohan

Clean room, thanks for the complimentary upgrade

Self

2/10

Poor

25 Feb 2026

Luis Alberto Vazquez

Room cleaning

Self

8/10

Excellent

24 Feb 2026

Felicia

It was a nice room, however I expected more.

Pet

6/10

Pleasant

24 Feb 2026

Yeishliann

Found some roaches in the bathroom and kind of dumb that i couldn’t use my chime card with them when i got there at first but they gave me my deposit refund back through my chime so that didn’t make sense. Overall an ok stay and really nice staff.

Partner

6/10

Pleasant

22 Feb 2026

Graciela

People smoking pot outside and inside hotel the smell was strong. There was waiting period for someone to the front desk. Killed a cockroach in the laundry room.

2/10

Poor

22 Feb 2026

Quinfredrick

Room had a foul stale stinch, had to turn the tv by hand (no remote). Room was hot due to poorly installed ac unit. Had a contact high due to all the weed smoking being done outside around the entrance and sides of the property. Definitely wouldn’t book here again I’d rather sleep in my car!!!

Partner

10/10

Exceptional

20 Feb 2026

Melissa

It was a decent place

Partner

10/10

Exceptional

18 Feb 2026

John

This is my go-to hotel in Austin. It’s quiet, safe, clean, convenient, affordable, good linens, hot water, good tv, comfy bed!

Self

10/10

Exceptional

15 Feb 2026

Adriana

Staff is great, this my second time staying here. The location is great and near a lot of the stores and mall. Will definitely continue staying here since I come often to visit my daughter at school. Thank you 😊

Leisure Family

4/10

Poor

15 Feb 2026

Nithin

Could’ve cleaned the room better

6/10

Pleasant

14 Feb 2026

Janine

The front desk was

6/10

Pleasant

11 Feb 2026

Shelly

The room was clean, it was quiet. However, it's more of an extended stay, not an overnight or two stay kind of place. They do not clean the rooms daily and they did not replace the stock items like coffee, sugar, towels etc. There is no breakfast and the items you can purchase to eat and/or drink are very limited.

6/10

Pleasant

09 Feb 2026

Ashley

Room was good. They are nice. Clean

2/10

Poor

06 Feb 2026

Dana

The property was disgusting. The odor was so strong we could not stay there. We switched hotel within 5 minutes.
I am surprised this had such high ratings. The manager didn’t try to argue, just processed our refund.

Business Partner

6/10

Pleasant

06 Feb 2026

Avery

very outdated, pictures didn't match room, weird smell throughout the entire building, thin walls so you hear everything...you get what you pay for. staff is very friendly though

Leisure Self

8/10

Excellent

30 Jan 2026

Corrine

Room was a little musty, steam cleaning planned after our stay. Happy my medicine bag was found and I was able to get it back. VERY happy front desk pays attention to side doors with who walks in, ensuring safety of guests! Bonus for that!!

8/10

Excellent

26 Jan 2026

Jennifer

I would stay here again and again, just for the customer service that we received. Exceptional! Rooms and bedding were clean. Not many amenities. They have a laundry and gym. Nice gazebo with two gas grills.

Business Partner

8/10

Excellent

25 Jan 2026

Jennifer

The amazing staff and the district manager. All who were helpful with any issues and questions that I may have had. They had a lot of patience.

8/10

Excellent

25 Jan 2026

Joseph

Yes, the room was clean

Business

8/10

Excellent

21 Jan 2026

Ozzie

The room was good and very clean. The desk and office setup is outstanding, the best part of the room. Wish there would have been some USB adapters on the desk - if there were any, I didn't find them. Bed was acceptable. Shower was a little bit industrial and flow of water was kind of harsh. You have to make your coffee in the room as they have no coffee in the lobby. TV was kind of old and small but not the worst thing. When I got off the elevator and was walking along the corridor to my room, it kind of smelled funky - partly because people are cooking meals in their rooms. Location is very good near the Domain. Overall, I would say a B+.

Business

10/10

Exceptional

20 Jan 2026

Lonnell

Everything

Partner

8/10

Excellent

20 Jan 2026

Ali

Really nice place to stay long

8/10

Excellent

19 Jan 2026

Emily

Hotel is nice for the price. Room was a good size with a stocked kitchenette area/dining area that allowed for us to make our own food.

Bathroom was spacious. For whatever reason though the to flush you had to hold the basket down for about 10 seconds to actually flush.

The room itself was clean and the HVAC unit worked well.

The lobby/check in area is small and there is nowhere to sit comfortably while waiting.

Staff was extremely kind and professional.

Hotel is in a really good area. There is some retail shopping, grocery store, movie theater and a dog park all right across the street. This was particularly nice to just get out and walk.

We stayed here for the Austin International Half Marathon. We will stay here every year. Hotel is literally at the starting line. With the cold weather, this was extremely convenient.

Partner

10/10

Exceptional

19 Jan 2026

Adriana

Staff was very friendly. Great area. Will stay here again since my daughter attends UT Austin I come often to visit. Thank you!

Leisure Self

10/10

Exceptional

18 Jan 2026

Michelle

I stayed one night here just for the half marathon. I have never stayed in a cleaner room. I would definitely stay here again and recommend it. You can't beat the price

Leisure Self

10/10

Exceptional

15 Jan 2026

Maria

Business trip..hotel was quiet i stayed during the week ...will be staying there again. felt safe and clean

Business

10/10

Exceptional

11 Jan 2026

Crystal

This place was much nicer than I expected.

Business

10/10

Exceptional

10 Jan 2026

Jonathan Ricco

Very nice accommodations i was pleased.

Leisure Self

10/10

Exceptional

10 Jan 2026

Monica

Excellent place, I don't mind coming back

Leisure

10/10

Exceptional

07 Jan 2026

Lacy

Everything was wonderful especially all the coffee and supplies provided from the hotel.

Self

8/10

Excellent

06 Jan 2026

Holly

Price

Self

10/10

Exceptional

05 Jan 2026

Lillian

The staff was amazing and very accommodating

Leisure Family

6/10

Pleasant

30 Dec 2025

Arturo

Room was ok, parking was limited

Business Partner

10/10

Exceptional

12 Dec 2025

Crystal

Spacious and comfortable. Felt like home.

Friends_and_family Family

4/10

Poor

29 Nov 2025

Adriane

The staff was really nice and friendly but the room on the other hand wasn't what I expected. The picture looked way better.

Leisure Family

10/10

Exceptional

19 Nov 2025

michael

Room was large, good set up for long stays. Has everything you need. Would stay again.

8/10

Excellent

15 Nov 2025

ian skyler

I paid 89$ on a Friday night which is pretty good for austin. There were many others at that price but this one was close to my work conference and had reviews about the staff. The staff was in fact very helpful and friendly, a rarity at more economical hotels. Maddison was very helpful and friendly and quick ti help. My room was big, clean and comfortable. The hotel was quiet overall, though the doors are loud when they close. Area was really safe and a huge array of stores and malls to walk around were a 4 min drive away.

Business Self

10/10

Exceptional

10 Nov 2025

Nicole

Friendly staff, quiet area and the amenities like a small kitchen that was in the room.

Self

4/10

Poor

07 Nov 2025

Edward

This property allows dogs which is fine...I have a dog but he doesn't travel with me. I stated that because the person who checked in before me had a dog that had its two front paws on the check in counter and when it was my turn there was dog hair on the counter. The room was old and dingy...the TV was dim..also the kid at the check in desk charged me $100 for incidentals which is ok...but then I grabbed a coke and chips and told him to put it on my room and he said that charge was for a deposit ??? Lastly...this is a regular hotel like a Hyatt Place or Candlewood...but...they charge you to park in their parking lot and don't tell you till you check out....like it was almost comical. SO...if you think you are checking in to this place and it is like the Sonesta in Bee Cave....NO...same name...different brand. Stay away.

Business Self

4/10

Poor

06 Nov 2025

Thomas

The room smelled terrible, like smoke and pets and mildew. Very disappointed.

10/10

Exceptional

05 Nov 2025

Mitchell

Nice

6/10

Pleasant

29 Oct 2025

Leslie

Clean room, friendly staff. Cute \"stray kitten\" that guest and staff are taking care of, which was very sweet. Great location too, Negatives are lighting in the room was grim (light color). Good room layout but very old furniture and appliances, Wasn't too expensive so a good value, but you might want to consider a new property nearby.

Self

10/10

Exceptional

25 Oct 2025

Diana

I had a great three-night stay for work here. I would recommend it to anyone looking for an under $100 stay. Though simple-ni trills, the bed were nice, bed very comfortable, and the towels were and thick towels. Great location at the Domain.

Business Self

2/10

Poor

21 Oct 2025

Leeanna

I booked at the Sonesta Simply Suites Austin the Domain area. I was excited and had high expectations. The main reason I picked this hotel was because there was a kitchenette. As I pulled in I could tell from the outside it was an older hotel. As I walked in to check in there were men outside just starring. I already started to have a weird feeling. As checking in I was trying to be open minded. As I got the key to my room I rushed there. I could already tell that I wasn’t going to safe. The place just seemed sketchy. I got in my room and locked the door. The room had a musky smell. The room was dirty had greasy hand prints all over the furniture. I again tried to be open minded. I told myself I’m only here for 4 nights. I did not feel comfortable to even unpack my suitcase. I went into the restroom where there were pubes in the toilet, the tub was stained dirty and the towels had a funky odor. I still decided to take a shower. While showering the water was collecting and collecting. The shower did not drain. After that I packed my items up and went to the front desk and told the male Matthew that I wanted to check out and get a refund. He asked what was wrong and I told him I didn’t feel safe at this hotel and it was sketchy. He told me since I booked through Expedia I would need to contact them. As I got to my car there were a few roaches on the roof. I quickly got in the car and booked another hotel. I got in touch with Expedia which were so sympathetic and understanding.

Business Self

8/10

Excellent

13 Oct 2025

Karla

Good room for the price paid. Felt safe staying here with my children.

Friends_and_family Family