Sonesta Simply Suites Austin The Domain Area

United States , Austin - TX
AUSTIN , 9701 Stonelake Blvd
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100 reviews shown

6/10

Pleasant

24 Apr 2026

Regi

The reception area is small and less welcoming for the size of the hotel. The doors are not automatic.
The air perfume used in general inside the property and inside the room are strong. I would consider a less stronger product

Self

6/10

Pleasant

23 Apr 2026

Nichole

Staff members knocked on the door two separate times in the morning for an “inventory check”… never had anyone disturb the room in the morning before check out, strange event.

2/10

Poor

22 Apr 2026

Howard

I asked one of the housekeepers when would they clean my room. She replied every 15 days. I told her I’m only here for 7 nights and that it was already 3 days one had come to clean my room. I also went to front desk to request for room cleaning the person told me on Monday you should have someone clean your room. I asked on a Saturday she told me on Sunday they only have one housekeeper. I wouldn’t ever stay at this hotel again.

Self

8/10

Excellent

21 Apr 2026

David

Only gripe is that there is no common area to sit and relax. No breakfast offered. Because this hotel has small kitchenettes in each room, it is better equipped for someone who will be staying for several days and would desire to cook their own meals in the room.

There are better options in the area for guests who only need a night or two and want a hotel bar, breakfast, and common areas.

Self

4/10

Poor

11 Apr 2026

Bria

Terribly run down, outdated, and dirty. Gym is falling apart. Floors are filthy. Rooms are decrepit. This place just needs to be gutted and torn down. Don’t stay here.

Self

10/10

Exceptional

09 Apr 2026

Lacita

the kitchen was great and the elevators worked great too. staff was AMAZING

Pet

10/10

Exceptional

04 Apr 2026

Mohan

Perfect location and easy access to tons of dining and shopping at Domain area

Self

6/10

Pleasant

04 Apr 2026

Daiana Alicia

Ok hotel for a few days. Seems like its design for long stays so you will smell the food coming from other rooms.

Partner

10/10

Exceptional

03 Apr 2026

Cristina

Great value and location

Self

10/10

Exceptional

02 Apr 2026

Lana

Great staff nice and good option

4/10

Poor

02 Apr 2026

Casey

Very old not updated.

Partner

10/10

Exceptional

01 Apr 2026

Sean

Maddi was very helpful at the front desk

10/10

Exceptional

29 Mar 2026

Jose

Everything was perfect!

Family

10/10

Exceptional

22 Mar 2026

Shirley

Friendly place, comfortable, convenient!

8/10

Excellent

20 Mar 2026

Angela

Clean room and nice staff

Self

6/10

Pleasant

20 Mar 2026

sandra

The room was good for the price I paid. Not the most comfortable bed and the bathroom vent which automatically came on with light was annoying. Room coffee was good and I liked the area.

Self

4/10

Poor

19 Mar 2026

Christian

I’m someone who relies on ratings and photos when booking, so seeing this listed as a 2-star hotel with a “very good” score set certain expectations. The photos also made it look more modern and well-kept than it actually is. That said, it’s important to remember it is still a 2 STAR HOTEL!

From the moment I arrived, the property felt a bit uncomfortable. The hallways are outdated, not very clean, and had a noticeable damp, “wet dog” smell (likely due to being pet-friendly). Unfortunately, the cleanliness inside the room was also an issue. The carpet appeared VERY DIRTY I found clumps of hair, a small metal spring on the floor, and facial hair around the bathroom sink, and bathtub gets super clogged (shin level)

The finishes and overall condition of the room are quite worn and outdated, unlike what the photos suggest. However, I will say the hotel is very quiet, and the staff was friendly and helpful, which is the reason for my rating.

If cleanliness were improved, this place could easily deserve a higher score for its category.

For families, I wouldn’t recommend this hotel. It may be more suitable for short stays, travelers passing through, or adults traveling with pets. Personally, I don’t consider it ideal for kids.

After reading more reviews during my stay, I also got the impression that some long-term guests may be encouraged to leave positive ratings, so I would take reviews into consideration carefully.

Would I or my family stay here again? DEFINITELY NOT

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Paul

Rarely anyone at front desk. Hallways smelled like food. the room was clean but that was the best thing.

Self

10/10

Exceptional

15 Mar 2026

Clayton

Our stay began with a warm welcome from a friendly and enthusiastic hostess. She was genuinely warm and caring.

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

Roger Zirahuen

I enjoyed my stay very much, very quiet place. This is a pet-friendly place, so many pets around.

Self

10/10

Exceptional

07 Mar 2026

Kendra

great spot

10/10

Exceptional

05 Mar 2026

Convenient location

Self

10/10

Exceptional

03 Mar 2026

esteban

Great staff

10/10

Exceptional

03 Mar 2026

JOHNNY

Good place to stay for a short visit.

Self

10/10

Exceptional

27 Feb 2026

Farahin

clean comfortable room, can hear other guests if they're being loud but otherwise not too bad

8/10

Excellent

26 Feb 2026

Mohan

Clean room, thanks for the complimentary upgrade

Self

2/10

Poor

25 Feb 2026

Luis Alberto Vazquez

Room cleaning

Self

8/10

Excellent

24 Feb 2026

Felicia

It was a nice room, however I expected more.

Pet

6/10

Pleasant

24 Feb 2026

Yeishliann

Found some roaches in the bathroom and kind of dumb that i couldn’t use my chime card with them when i got there at first but they gave me my deposit refund back through my chime so that didn’t make sense. Overall an ok stay and really nice staff.

Partner

6/10

Pleasant

22 Feb 2026

Graciela

People smoking pot outside and inside hotel the smell was strong. There was waiting period for someone to the front desk. Killed a cockroach in the laundry room.

2/10

Poor

22 Feb 2026

Quinfredrick

Room had a foul stale stinch, had to turn the tv by hand (no remote). Room was hot due to poorly installed ac unit. Had a contact high due to all the weed smoking being done outside around the entrance and sides of the property. Definitely wouldn’t book here again I’d rather sleep in my car!!!

Partner

10/10

Exceptional

20 Feb 2026

Melissa

It was a decent place

Partner

10/10

Exceptional

18 Feb 2026

John

This is my go-to hotel in Austin. It’s quiet, safe, clean, convenient, affordable, good linens, hot water, good tv, comfy bed!

Self

10/10

Exceptional

15 Feb 2026

Adriana

Staff is great, this my second time staying here. The location is great and near a lot of the stores and mall. Will definitely continue staying here since I come often to visit my daughter at school. Thank you 😊

Leisure Family

4/10

Poor

15 Feb 2026

Nithin

Could’ve cleaned the room better

6/10

Pleasant

14 Feb 2026

Janine

The front desk was

6/10

Pleasant

11 Feb 2026

Shelly

The room was clean, it was quiet. However, it's more of an extended stay, not an overnight or two stay kind of place. They do not clean the rooms daily and they did not replace the stock items like coffee, sugar, towels etc. There is no breakfast and the items you can purchase to eat and/or drink are very limited.

6/10

Pleasant

09 Feb 2026

Ashley

Room was good. They are nice. Clean

2/10

Poor

06 Feb 2026

Dana

The property was disgusting. The odor was so strong we could not stay there. We switched hotel within 5 minutes.
I am surprised this had such high ratings. The manager didn’t try to argue, just processed our refund.

Business Partner

6/10

Pleasant

06 Feb 2026

Avery

very outdated, pictures didn't match room, weird smell throughout the entire building, thin walls so you hear everything...you get what you pay for. staff is very friendly though

Leisure Self

8/10

Excellent

30 Jan 2026

Corrine

Room was a little musty, steam cleaning planned after our stay. Happy my medicine bag was found and I was able to get it back. VERY happy front desk pays attention to side doors with who walks in, ensuring safety of guests! Bonus for that!!

8/10

Excellent

26 Jan 2026

Jennifer

I would stay here again and again, just for the customer service that we received. Exceptional! Rooms and bedding were clean. Not many amenities. They have a laundry and gym. Nice gazebo with two gas grills.

Business Partner

8/10

Excellent

25 Jan 2026

Jennifer

The amazing staff and the district manager. All who were helpful with any issues and questions that I may have had. They had a lot of patience.

8/10

Excellent

25 Jan 2026

Joseph

Yes, the room was clean

Business

8/10

Excellent

21 Jan 2026

Ozzie

The room was good and very clean. The desk and office setup is outstanding, the best part of the room. Wish there would have been some USB adapters on the desk - if there were any, I didn't find them. Bed was acceptable. Shower was a little bit industrial and flow of water was kind of harsh. You have to make your coffee in the room as they have no coffee in the lobby. TV was kind of old and small but not the worst thing. When I got off the elevator and was walking along the corridor to my room, it kind of smelled funky - partly because people are cooking meals in their rooms. Location is very good near the Domain. Overall, I would say a B+.

Business

10/10

Exceptional

20 Jan 2026

Lonnell

Everything

Partner

8/10

Excellent

20 Jan 2026

Ali

Really nice place to stay long

8/10

Excellent

19 Jan 2026

Emily

Hotel is nice for the price. Room was a good size with a stocked kitchenette area/dining area that allowed for us to make our own food.

Bathroom was spacious. For whatever reason though the to flush you had to hold the basket down for about 10 seconds to actually flush.

The room itself was clean and the HVAC unit worked well.

The lobby/check in area is small and there is nowhere to sit comfortably while waiting.

Staff was extremely kind and professional.

Hotel is in a really good area. There is some retail shopping, grocery store, movie theater and a dog park all right across the street. This was particularly nice to just get out and walk.

We stayed here for the Austin International Half Marathon. We will stay here every year. Hotel is literally at the starting line. With the cold weather, this was extremely convenient.

Partner

10/10

Exceptional

19 Jan 2026

Adriana

Staff was very friendly. Great area. Will stay here again since my daughter attends UT Austin I come often to visit. Thank you!

Leisure Self

10/10

Exceptional

18 Jan 2026

Michelle

I stayed one night here just for the half marathon. I have never stayed in a cleaner room. I would definitely stay here again and recommend it. You can't beat the price

Leisure Self

10/10

Exceptional

15 Jan 2026

Maria

Business trip..hotel was quiet i stayed during the week ...will be staying there again. felt safe and clean

Business

10/10

Exceptional

11 Jan 2026

Crystal

This place was much nicer than I expected.

Business

10/10

Exceptional

10 Jan 2026

Jonathan Ricco

Very nice accommodations i was pleased.

Leisure Self

10/10

Exceptional

10 Jan 2026

Monica

Excellent place, I don't mind coming back

Leisure

10/10

Exceptional

07 Jan 2026

Lacy

Everything was wonderful especially all the coffee and supplies provided from the hotel.

Self

8/10

Excellent

06 Jan 2026

Holly

Price

Self

10/10

Exceptional

05 Jan 2026

Lillian

The staff was amazing and very accommodating

Leisure Family

6/10

Pleasant

30 Dec 2025

Arturo

Room was ok, parking was limited

Business Partner

10/10

Exceptional

12 Dec 2025

Crystal

Spacious and comfortable. Felt like home.

Friends_and_family Family

4/10

Poor

29 Nov 2025

Adriane

The staff was really nice and friendly but the room on the other hand wasn't what I expected. The picture looked way better.

Leisure Family

10/10

Exceptional

19 Nov 2025

michael

Room was large, good set up for long stays. Has everything you need. Would stay again.

8/10

Excellent

15 Nov 2025

ian skyler

I paid 89$ on a Friday night which is pretty good for austin. There were many others at that price but this one was close to my work conference and had reviews about the staff. The staff was in fact very helpful and friendly, a rarity at more economical hotels. Maddison was very helpful and friendly and quick ti help. My room was big, clean and comfortable. The hotel was quiet overall, though the doors are loud when they close. Area was really safe and a huge array of stores and malls to walk around were a 4 min drive away.

Business Self

10/10

Exceptional

10 Nov 2025

Nicole

Friendly staff, quiet area and the amenities like a small kitchen that was in the room.

Self

4/10

Poor

07 Nov 2025

Edward

This property allows dogs which is fine...I have a dog but he doesn't travel with me. I stated that because the person who checked in before me had a dog that had its two front paws on the check in counter and when it was my turn there was dog hair on the counter. The room was old and dingy...the TV was dim..also the kid at the check in desk charged me $100 for incidentals which is ok...but then I grabbed a coke and chips and told him to put it on my room and he said that charge was for a deposit ??? Lastly...this is a regular hotel like a Hyatt Place or Candlewood...but...they charge you to park in their parking lot and don't tell you till you check out....like it was almost comical. SO...if you think you are checking in to this place and it is like the Sonesta in Bee Cave....NO...same name...different brand. Stay away.

Business Self

4/10

Poor

06 Nov 2025

Thomas

The room smelled terrible, like smoke and pets and mildew. Very disappointed.

10/10

Exceptional

05 Nov 2025

Mitchell

Nice

6/10

Pleasant

29 Oct 2025

Leslie

Clean room, friendly staff. Cute "stray kitten" that guest and staff are taking care of, which was very sweet. Great location too, Negatives are lighting in the room was grim (light color). Good room layout but very old furniture and appliances, Wasn't too expensive so a good value, but you might want to consider a new property nearby.

Self

10/10

Exceptional

25 Oct 2025

Diana

I had a great three-night stay for work here. I would recommend it to anyone looking for an under $100 stay. Though simple-ni trills, the bed were nice, bed very comfortable, and the towels were and thick towels. Great location at the Domain.

Business Self

2/10

Poor

21 Oct 2025

Leeanna

I booked at the Sonesta Simply Suites Austin the Domain area. I was excited and had high expectations. The main reason I picked this hotel was because there was a kitchenette. As I pulled in I could tell from the outside it was an older hotel. As I walked in to check in there were men outside just starring. I already started to have a weird feeling. As checking in I was trying to be open minded. As I got the key to my room I rushed there. I could already tell that I wasn’t going to safe. The place just seemed sketchy. I got in my room and locked the door. The room had a musky smell. The room was dirty had greasy hand prints all over the furniture. I again tried to be open minded. I told myself I’m only here for 4 nights. I did not feel comfortable to even unpack my suitcase. I went into the restroom where there were pubes in the toilet, the tub was stained dirty and the towels had a funky odor. I still decided to take a shower. While showering the water was collecting and collecting. The shower did not drain. After that I packed my items up and went to the front desk and told the male Matthew that I wanted to check out and get a refund. He asked what was wrong and I told him I didn’t feel safe at this hotel and it was sketchy. He told me since I booked through Expedia I would need to contact them. As I got to my car there were a few roaches on the roof. I quickly got in the car and booked another hotel. I got in touch with Expedia which were so sympathetic and understanding.

Business Self

8/10

Excellent

13 Oct 2025

Karla

Good room for the price paid. Felt safe staying here with my children.

Friends_and_family Family

6/10

Pleasant

07 Oct 2025

James

The room was clean but needed repairs. The lamp over the desk did not work. This hotel needs to be upgraded with USB ports, new furniture, carpet, paint and fixtures.

Business

10/10

Exceptional

06 Oct 2025

Srinivas

Great location. Clean room.

Self

6/10

Pleasant

02 Oct 2025

vicky

Nice hotel. Great location. Loud though. Doors banging. People in the halls.

Business

10/10

Exceptional

28 Sep 2025

Daniel

I love it

Leisure Partner

10/10

Exceptional

27 Sep 2025

Steven

It doesn't look great looking from the outside but everything in the room is just clean and neat. The frontdesk staff is also very helpful and efficient. Was concerned about the condition of the laundry but it turned out great. Plenty of free parking place and it is only 20mins from downtown Austin.

Leisure Self

6/10

Pleasant

23 Sep 2025

Jharin

It just fe

8/10

Excellent

20 Sep 2025

Eric

This is not a fancy place. It is a bit worn around the edges and minimally staffed. The room I stayed in was very clean but there was an "industrial" odor that permeated the space; I became attenuated to it after an hour but it was noticeable every time I came in the room anew. The place was quiet, the bed was comfortable, and the kitchen space was quite functional. If you're looking for amenities, keep looking. If you want an affordable spot to stay for a few days, this is fine. Once you learn the roads around the place, it is in a spot to easily access much of the Austin area.

Business Self

10/10

Exceptional

15 Sep 2025

Sharon

The room had a stove ,frig,pots & pans utensils plates silverware, glasses lg frig & free washers & dryers

Leisure Self

10/10

Exceptional

12 Sep 2025

Adam

Located near shopping and dining, easy to access freeway to get around town. Very nice staff and clean facility

Leisure Self

4/10

Poor

09 Sep 2025

Jalan

Strong bad odor

The smell is horrible. Very smelly hotel. Please shut this place down. I had to leave this hotel early because of the smell.

Partner

8/10

Excellent

29 Aug 2025

Mary

The hotel is in a weird location and the lighting isn’t well lit. I was solo traveler and the taxi driver seemed creepy. I was not sure if the hotel was open once we pulled up. So, the taxi driver was being nice I guess by walking me into the hotel. But, I was very nervous about the experience. Everything seemed okay after getting checked in. Then the taxi driver call me back that morning saying he will pick me up to my destination. So, that when okay! Either way my first expression of the hotel was feeling of the building being empty or closed. The staff was very nice and friendly

Leisure Family

8/10

Excellent

28 Aug 2025

Jesusa

The hotel room and the hotel cleanliness in general is excellent. Upgrading the room a little more will be awesome! It was a safe location.

Business_and_leisure Family

10/10

Exceptional

25 Aug 2025

Xavier

I enjoyed the rooms and how they were set up like it’s an actual house feeling to it and it came with a lot , now I’m just waiting for my security deposit back ( it’s been 2 weeks )

Leisure Partner

10/10

Exceptional

24 Aug 2025

Eloy

N/A

Leisure Self

10/10

Exceptional

21 Aug 2025

Ashney

I Have No Complaints, Nuff Said.

6/10

Pleasant

13 Aug 2025

Ericnisha

Hotel review

Room chair was rip and peeling bad, wall and bathroom door was dirty and had a hole in it. The carpet had big red stains on different areas of the carpet. I went and told the front desk about it and they said for two weeks they suppose to be having a repair/cleaning situation. The first floor smelled bad and I hate they hold a $100 fee until you leave, with the condition they have right now with the rooms they don’t need to be holding anything until they get everything looking better. I can say that it was silent on the floor I was on and no issue with parking.

Self

2/10

Poor

10 Aug 2025

Verified traveler

Mold, smoke scented, no services.

Not worth staying here if you care for your health and safety of your family.
It's dated and definitely smells like cigarettes/vape all over the hotel. No one likes to work here apparently because the front desk is always empty and unavailable to check anyone in, and there was no housekeeping service during our stay. Try calling as you're driving up so you know someone is actually working and will be at the front desk to help you.
But the black mold in multiple rooms and the bathroom is the worst part! Check your rooms and ceilings before you unpack so you can change rooms or hotels when you see the black mold infestation. You can see in the bathroom ceiling pic, that the mold and water damage is not the first time because of the differing textures and leak through spotting.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Daniel

Will come again

Leisure Partner

10/10

Exceptional

25 Jul 2025

Pat

Great place!

Leisure Family

2/10

Poor

22 Jul 2025

barbara

The property had no breakfast the property also needs a upgrade on everything I would never waste money staying here again

Business Self

8/10

Excellent

18 Jul 2025

Daniel

Very Good for a 2 start Hotel

I had a pleasant stay and my bed was confortable. I like the size of the room and the big desk. I gave it a 3 start rating in cleanliness and condition because the top of the refrigerator looked really dirty. It's a small, but full size refrigerator and is the first thing you see as you walk in the room

Business

10/10

Exceptional

17 Jul 2025

Jose

Great place to stay and very affordable

8/10

Excellent

13 Jul 2025

Joe

They charge for parking. My room had a faint smell.

Business Self

10/10

Exceptional

11 Jul 2025

Dana

Staff is very helpful and nice

Business_and_leisure Self

10/10

Exceptional

07 Jul 2025

Grace

The rooms were great, very spacious & clean. We enjoyed our stay here; the staff was kind, helpful, & made the stay very easy.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Manuel

It was a good place to just relax and sleep everything was clean and right

Self

6/10

Pleasant

24 Jun 2025

James

June stay

I always stay at Simply Sonesta Domain while in Austin because of the location and price. This time the room had a strange odor, the furnishings were shabby and there was a huge space under the door which led to unwanted noise. The staff is always the best, the property could use some updating and recycling options.

Business

10/10

Exceptional

24 Jun 2025

Robert

For the cost, it was a good deal

Leisure Self

10/10

Exceptional

22 Jun 2025

Citlali

Super nice great location!

Leisure Partner

10/10

Exceptional

16 Jun 2025

John

This is my home away from home in Austin (as long as the price remains reasonable)!! The place is clean, quiet, safe and convenient. The TV and AC work properly. The water was hot. The staff was friendly.

Business