Sonesta Select Austin North

United States , Austin - TX
AUSTIN, 7522 North Ih-35, 2
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100 reviews shown

8/10

Excellent

24 Apr 2026

thomas

Yes on both accounts. Property is located very near two restaurants

Self

6/10

Pleasant

24 Apr 2026

Sara

parking was easy, some parts of the room were a bit questionable

Friends

6/10

Pleasant

23 Apr 2026

Ashlyn

wasnt awful, but has a weird smell, sketchy elevator, but the breakfast is AWFAL more like a snack than breakfast

Friends

10/10

Exceptional

22 Apr 2026

Brennan

Yes the AC worked perfectly

10/10

Exceptional

21 Apr 2026

Norbert

It’s clean, staff is so helpful, big parking lot, air conditioning or heating is great, free continental breakfast.

Self

10/10

Exceptional

21 Apr 2026

stephanie

Parking on the premises. Breakfast was good. Property was clean and well maintained.

Self

6/10

Pleasant

20 Apr 2026

Francisco

the sofa bed was terrible and uncomfortable but other than that everything was ok

Family_with_children

6/10

Pleasant

20 Apr 2026

Mike

Was booked into a room that was not clean.

Family

6/10

Pleasant

20 Apr 2026

Jackie

I guess it was ok for just one night.. Room was really large so that was refreshing but other than that, there isn't much great to say. The elevator- only one working and that was the scariest elevator I've ever been in! Took stairs the rest of the stay. Breakfast was sliced bread and butter, cereal, juice and kids \"go-gurt\". No joke, that was it. Oh and a hard boiled egg. Very old property and it shows. Staff was nice other than the housekeepers laughing it up in the hallways and having loud conversations at 9pm at night. I had to open my door and ask them to please be quiet- I was so tired from a very long day and wanted to sleep.. Then, they were back at it at 8am, even constantly knocking on my door for checkout. I was paid up until 11am and just wanted to sleep in! (no privacy hangers for doors). Won't be back.

Self

6/10

Pleasant

20 Apr 2026

Johan

Room was clean overall but the bedsheets were old enough to need replacement since the white sheets were actually off-white. Also, though the staff was nice, the guy that helped with check-in was more interested in answering his text messages and making me wait than actually go through the check in process. He did apologize, but priorities are clearly misaligned.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Adeline

Let’s see, rude staff, bad breakfast selections, went to check into the room and it wasn’t cleaned, trash everywhere, they made us wait 45 minutes to get another room and guess what, also dirty. Crumbs all over carpet, just disgusting. For $150 I didn’t expect The W, but this seemed like it should’ve been an hourly hotel if you catch my drift. Stay anywhere else

Friends_and_family Family

2/10

Poor

19 Apr 2026

Catherine

The beds were comfortable but the oversll cleanliness and amenities were terrible. Bare minimum for breakfast. The refrigerator was filty in the 1st room, we had to move to another room. The front desk person Nette was very helpful. I didn't appreciate being asked about my dog after the paperwork was given to them at check in.

Family

2/10

Poor

19 Apr 2026

Lindsay

Will never stay here again. The outside property isn’t landscaped. The inside: 2 elevators. One is closed, the other is dirty and runs roughly. My room had 3 issues. I brought them all up to two different staff members at the desk. One said they’d get it fixed and one issue was fixed, however it was the unimportant issue. The other two issues did not get fixed. I went back to the front desk, since my room phone wouldn’t even dial to the front desk, and talked to another staff member. She only apologized. Said there was nothing to do. The issues? The tv was so fuzzy you couldn’t watch it. The most important issue was that there was nothing on the bed except 2 sheets. No blanket. No duvet. Just sheets. When I asked AGAIN for another blanket I was given a third sheet and told there was nothing to do about it. While housekeeping was cleaning other rooms I saw those beds had duvets on them. Why is this an issue? Several stains on the carpet as well, including piled up gunk that looked waxy.

Self

2/10

Poor

14 Apr 2026

Joe

Terrible place. super dirty inside and out. Blood & water stains on the 20yr carpet. Plumbing not working properly. Ask front desk to move us, but stated they were at full compacity. We had a concert to go and running late so had to stay. Seem there were homeless people staying there. People smoking Pot in & outside. breakfast sux. It was all pickup before the 10am mark. Bad area never again. hope to get a refund.

Family_with_children

4/10

Poor

12 Apr 2026

Carolina

Our room smelled. There are some odd characters outside in the parking lot. The pool was disgusting.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Alice

No facial tissue, no drinking cup.

4/10

Poor

12 Apr 2026

Tricia

Hotel í not clean. Room has very bad smell. I have to ask to switch to another room. AC is noisy. Especially it is not safety. No security guards. Homeless people come to the lobby. Everyone, pay a little bit extra more to make your stay worthy. Never come back this hotel again. Experience learn.

10/10

Exceptional

11 Apr 2026

Dakota

Nice place

2/10

Poor

10 Apr 2026

Lakeisha

Room was completely outdated and horrible. Was given old sheets that had dirt or mold on them .. place was just run down … pillows had a smell to them. Nothing was updated it was disappointing to say the least.

8/10

Excellent

09 Apr 2026

Raul

Yes

Partner

6/10

Pleasant

08 Apr 2026

Destiny

If you need a place to lay your head, this is the place. Other than that, the floor had stains. The cover had stains and the bathroom had used toiletries like that never cleaned it. Had to buy a candle for the smell.

Friends

2/10

Poor

08 Apr 2026

Jessica

Friendly staff dirty hotel

Partner

10/10

Exceptional

08 Apr 2026

grace

Everything was excellent, except cleaning staff did come by a bit early before our checkout time but other than that everything was good

Partner

8/10

Excellent

06 Apr 2026

James

For the price, I felt I received good value. The room was spacious, clean, and versatile with an area to sleep, an area to simply sit down and relax, and an area in which I could get some work done. The bathroom was well maintained and the shower was a good size. The staff was attentive and friendly. Again, this is all about value. For the money I spent I'm not expecting high level amenities. Having said that, there is a decent sized outdoor pool and the gym has enough cardio equipment to conduct a decent workoout which I did.

Self

2/10

Poor

05 Apr 2026

Leyla

unclean. there were chipped nails on my bed and blood in the restroom. my friend had cockroaches in their room.

Friends

8/10

Excellent

02 Apr 2026

Albert

Parking was easy and plenty of spaces to choose to park. Staff made me feel welcome at the checkin process.

Self

2/10

Poor

31 Mar 2026

Jessica

Front desk staff were kind but we could not stay there. The hotel and our room had not been vacuumed in not sure how long. It was in bad condition.

Partner

6/10

Pleasant

28 Mar 2026

Tyneal

You can tell the property used to be nice, but it’s condition is worn and VERY DIRTY. Lots of grime, carpet is stained, molded shower, crummy towels and sheets were stained abs perceived as unclean. The elevators was discussing on walls, for and floor. Would not stay here again.

Family

6/10

Pleasant

27 Mar 2026

Kylee

The room wasn't as clean as you'd hope, and the TV did not work.

Self

10/10

Exceptional

26 Mar 2026

Kathy

Clean

Family_with_children

4/10

Poor

22 Mar 2026

Elizabeth

We didn't get shampoo,conditioner, towels, and the breakfast was not a breakfast.

Friends_and_family Family

2/10

Poor

19 Mar 2026

Frank

The elevator was the scariest thing, felt like it was going to break every single time I unfortunately had to take it. The place was quiet and the staff was amazing I will say but place has alot of problems

Self

4/10

Poor

18 Mar 2026

Shelbie

Room was very dusty, stains on the carpet, stains on the bed and something sticky on the nightstand. Breakfast was only a loaf of bread with a toaster and a squeeze tube of peanut butter.

Family_with_children

2/10

Poor

17 Mar 2026

This hotel is the worst Sonesta I’ve ever stayed in. I’m not sure if I’d stay with another Sonesta. The room floor was disgusting. They didn’t even take out the trash. Table and desk were dirty, I couldn’t believe it. Front desk guy at check in was not friendly at all. It was like a the cheapest motel experience, wow.

Self

2/10

Poor

16 Mar 2026

Martha

Description and price was not what expected. Breakfast buffet as described and nothing but bread and boiled eggs. Very much underated. The room was dirty. No soap, etc. Cockroach in restroom. Hallway smelled like urine. My family and myself felt unsafe . Not worth the price. Would not recommend or stay there again.

Friends_and_family Family

2/10

Poor

13 Mar 2026

Kanithia

HORRIBLE! GROSS & A HUGE INCONVENIENCE
Best thing about the dump was the pleasant young lady Carmen at the front desk! She tried her best to make our stay better but the whole place reaked & was full of prostitutes, pimps & superbly below standard rooms that we were switched 3 times & had enough & checked out to go to another hotel. Almost ruined our whole weekend!

Partner

4/10

Poor

09 Mar 2026

Michael

I found multiple pieces of gum rolled up and thrown in my room, walls were stained, sink did not work. Door alarms going off in the middle of the night. An absolute dump. Horrible soap horrible towels. Not worth $100 a night. Should’ve been $25 a night. I have it 2 stars one cause atleast the AC worked and 2 cause the bed had one good pillow.

Self

2/10

Poor

08 Mar 2026

Valentina

The place is not clean, no hot water.

Family_with_children

6/10

Pleasant

07 Mar 2026

Laura T

Water pressure was low

Business

10/10

Exceptional

04 Mar 2026

Armando

Greatroom.

6/10

Pleasant

04 Mar 2026

Jeremiah

The room was clean and spacious, but the shower was pretty miserable. Low water pressure and the water only got a little warm. Definitely VERY nice for the price, but I did struggle to bathe.

10/10

Exceptional

01 Mar 2026

Seth

Robert the staff at the front desk was very accommodating to my stay. Even allowing me to check in early due to time constraints

2/10

Poor

01 Mar 2026

Jaiden

The room was dirty , the sheets had red stains and the shower towels had stains as well , there was dog food on the couches . It smelled like dirty dog inside the room as well.

2/10

Poor

28 Feb 2026

Eric

The area was terrible very sketchy characters, the room had water damage and I had to move to another room, the bed and pillow hurt my back. The pictures are very misleading which just added to overall terrible experience. If I could have a refund I would’ve appreciated it more than my stay there.

4/10

Poor

26 Feb 2026

Melissa

2 stars is honestly generous. the parking lot was filled with trash which wasn't a good first impression. The staff was friendly but that's the only positive thing.

One elevator was out of service and the other one should have been. When the doors opened, it hadn't completely settled and was still moving. When the door shut, it was squeaky and it felt super unsafe. So much so that we walked the stairs the entire time and we were on the 5th floor! They apparently kept the used towels in a pile on the floor in the stairwell.

The first room we got into stunk badly and there was some kind of wet gloop on the couch. The second room was hot and felt like a sauna. Finally, the 3rd room was fine but didn't have enough towels.

8/10

Excellent

25 Feb 2026

John

Nice room. Friendly staff. Very slim breakfadt.

Partner

2/10

Poor

18 Feb 2026

Natalie

Room was dirty. Staff were never available. My blanket had mold in it. Hotel was outdated

Partner

10/10

Exceptional

17 Feb 2026

Antoni

Fine. Nice staff. Clean room.

2/10

Poor

16 Feb 2026

Frayda

There was Roaches on walls in rooms and breakfast room where food is at

Business_and_leisure Family_with_children

6/10

Pleasant

16 Feb 2026

Maurizio

Thankfully, we didn’t experience the full horror that most of these reviews claimed. although there wasn’t a bad smell, mold or any type of bugs in the room, we did have blood stains on the top comforter and red stains (hopefully not blood) on the dirty carpet (that still had dog food and beer bottle caps all over the floor). Breakfast was all bread, cereal and donuts from Walmart and they weren’t afraid to show the Walmart label on the package. Over all it wasn’t the worst experience but it was not good enough for my wife and I to return to. Pay a little extra to stay somewhere else

Leisure Partner

10/10

Exceptional

04 Feb 2026

Ruperto

Room was Clean, Friendly staff

Business

4/10

Poor

26 Jan 2026

Patricia

The checking took 45 minutes to an hour. The guy at the front desk was not helpful at all and very dry and not welcoming. The room had no do not disturb tag to hang outside the door.

Leisure Partner

2/10

Poor

24 Jan 2026

Alfredo

Took them 4 days to clean the room. Tv didn't work and I asked them to check it out and never came.
Shower is terrible, sprays everywhere, same as sink.

Business_and_leisure Family

10/10

Exceptional

23 Jan 2026

Louiza

The hotel was nice and quiet

10/10

Exceptional

21 Jan 2026

Daniel

Room was excellent, very clean and comfy. Staff was very friendly, great customer service. Definitely will be booking again soon. 100/100 recommend.

6/10

Pleasant

19 Jan 2026

Anibal E

The breakfast is very poor.

Leisure Family

2/10

Poor

19 Jan 2026

Lacey

The staff was helpful. The only negative was the bed bugs.

Business

8/10

Excellent

19 Jan 2026

Cari

The rooms are huge, the beds are comfy, and we slept like royalty on a budget. Would definitely stay again for the price point alone.

Check-in was a little chaotic after a long day of travel and arriving around 2 a.m. — we were first given a room that wasn’t ready (surprise!), but the front desk quickly fixed it and even offered to move us back to our originally booked king instead of the two doubles the next day. Points for making it right.

The area is… let’s call it “full of personality.” A few sketchy characters around, but no one bothered us and we felt safe the entire time.

Breakfast was laughable — toast, oatmeal, and cereal. That’s it. Blink and you’ve seen the whole buffet. And the carpet? Let’s just say it’s seen some things and could really use a refresh.

All that said: comfy bed, massive room, great price — we’d absolutely stay again (just maybe skip breakfast and bring slippers). 😏

Leisure Partner

4/10

Poor

15 Jan 2026

Christopher

ROACHES!!!! ROACHES IN THE ROOM AND ON FOOD AT BREAKFAST!!!

Business

2/10

Poor

10 Jan 2026

Brandi

The room is disgusting. Just walking in there was a horrible smell. The bedding was stained. There was hair in the shower. There’s gnats flying all over the room. There was not another room to accommodate us. They said breakfast went til 10 and it didn’t. I wand a refund. Horrible.

Leisure Partner

8/10

Excellent

08 Jan 2026

salman

Yes they are very good

10/10

Exceptional

05 Jan 2026

Nathan

Easy parking and safe area

8/10

Excellent

23 Dec 2025

MANUEL

YES

Business_and_leisure Family

2/10

Poor

15 Dec 2025

Federico

Parking lot didn't feel safe. Someone at the counter was very rude to one of my employees. They kept sending random people to our room to check in, not realizing it was already booked. Just horrible in every way.

4/10

Poor

02 Dec 2025

JEFF

I had stayed here numerous times in the past and the property has really gone down in condition etc. They pulled out the microwave and fridge without updating the site.
Showerhead was almost falling off and leaking and a/c made way too much noise. Won’t be staying here again.

Friends_and_family Family

2/10

Poor

23 Nov 2025

Elyse

The first night had multiple issues: no hot water, sink wouldn’t drain, no iron or coffee pot, and hair in the shower. Because of this, I checked out and did not stay the second night.

I’m requesting a refund for the unused night.
Please let me know next

4/10

Poor

16 Nov 2025

Kathleen

carpet & drapes were stained, no coffee available and no staff could answer any of my questions

Leisure Friends

4/10

Poor

16 Nov 2025

Clarissa

Everywhere in the hotel there were smells of marijuana, the beds were unkept and both had stains and one bed had a dead bug. The sink was clogged. Overall hotel smelled dirty. Receptionists however provided customer service.

Friends_and_family Family

2/10

Poor

07 Nov 2025

Julie

It took me 2 hrs and 5 rooms that I dragged my luggage to. Each room has broken furniture, no lights, shower hose was broken in one water went everywhere. My key stopped working the first day. And I didn’t even get the room I paid extra for. No one has offered any reconciliation for me

Business

6/10

Pleasant

04 Nov 2025

Alex

The AC wasn’t working and I had to move 2 carts full of my stuff to another floor/room. The next room had no hot water.

Business

4/10

Poor

02 Nov 2025

John

The floor needs to be changed out (it had stains that looked like blood). The TV reception was shotty. The keycard didn't work the second day there. However, the staff was really good.

Friends_and_family Family

2/10

Poor

31 Oct 2025

Karen

Absolutely nasty. There was trash mounds of it that stayed there and no matter how many times I asked the front desk to have it removed. They never removed it. It was horrible, absolutely horrible nasty it stunk and rude staff.

Family

6/10

Pleasant

31 Oct 2025

Edward

The carpet had cigarette burns, elevator was down and the other elevator was dirty. The exteriors had trash and the lobby wasn’t welcoming. The staff was ok, just not as engaging as expected. The rooms were nice except they didn’t change out the sheets nor give us towels or toilet paper.

Partner

8/10

Excellent

26 Oct 2025

Brisa

parking was easy i liked that the area the hotel was in was on its own it made it feel more secure.

Leisure Partner

10/10

Exceptional

26 Oct 2025

William B

Parking was convenient, the hotel was good. The staff was really friendly. The only thing I could say is that the room had a weird smell, and the TV didn't really work. Most of the channels were not good, the signal was just bad.

Leisure Partner

2/10

Poor

25 Oct 2025

Marie

There was no stay on Oct. 23, 2025. I was booking at 1:58am on 10/24/25 for dates Oct 24-26, 2025 for a funeral and your website somehow booked for 10/23/25. When calling was told I had to contact the hotel, which I did only to be told that I had to contact hotels.com due to booking being through a 3rd party. I've called & chatted multiple times for refund to be done. It makes no sense to book a hotel same day and be provided the date before.

2/10

Poor

20 Oct 2025

Tracy

Its too much. Just dont do it unless you dont mind rodents, roaches, derelicts entering and sleeping on property, strip club down the driveway, staff who's decision making is limited because the property is \"privately owned.Anyone interested, i have video and true photos of the property.

Business

4/10

Poor

19 Oct 2025

michael

Room smelled unclean of mildew and something else

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Ashley

No central a/c and the elevator wasn’t working

Leisure Partner

2/10

Poor

09 Oct 2025

Eric

The room had cockroaches. Transferred to a second room and it did not have power. I was transferred to a third room, and the water was not draining in the sink. Then the A/C was not working. After requesting another room as the A/C was not working, the staff begrudgingly transferred to another room. I will not stay in this hotel ever.

Business

10/10

Exceptional

28 Sep 2025

Michelle

Everything great

Partner

4/10

Poor

22 Sep 2025

Jose a

I had stayed with them before but i think they changed new management since you arrived the outside was dirty there was suspicious activity outside the floor carpet were loose and
Dirty. No more free breakfast

Leisure Family_with_children

2/10

Poor

14 Sep 2025

Danny

The staff at the front desk was helpful and friendly. In my room, there were no cups, the bed had a fitted sheet and a bedspread with no flat sheet, under the sink there was someones fake eyelash, and there was barely any hot water. Maid service never came on Saturday, so I had to go the front desk to get new towels and cups. I have been staying at this hotel for 10 years, and has done nothing but go downhill, so I will never step foot in it again.

Business_and_leisure Self

6/10

Pleasant

08 Sep 2025

peta-gay

Just okay

Only one elevator, no breakfast service, no coffee, no coffee or microwave in the room, no soap, shampoo or conditioner in bathroom.

Self

2/10

Poor

03 Sep 2025

claudia

No elevator

10/10

Exceptional

24 Aug 2025

Frayda

Nice

4/10

Poor

18 Aug 2025

Michael

Bring your own coffee

There was an odor. Most likely for the carpet which looked very old. Had several long black hairs on the floor of the shower. One of the two bolts were missing for the tilt seat.

The bed was comfortable and the sheets felt and looked clean.

There is no coffee provided in the lobby, and the rooms do not include coffeemakers, so morning coffee lovers will be disappointed.

They have some drinks and snacks for sale in the lobby.

Business

6/10

Pleasant

11 Aug 2025

Michael

Great friendly staff.
Overall, the property was a good bargain for the price.
An easy way to improve is to remove the stains from the hallway carpet.
Also, get rid of the stains on the couch.
Since there wasn't a coffee maker in the room, it would be nice to have coffee available in the lobby.
I understand it is an expensive area for real estate, and they are trying to offer a competitive price. However, these few things would not cost the management much money and would improve the overall experience.

Leisure Family

6/10

Pleasant

05 Aug 2025

Bryan

I’m satisfied with my stay and the property

Leisure Self

10/10

Exceptional

05 Aug 2025

Iris

Under construction

Leisure Family_with_children

2/10

Poor

03 Aug 2025

Burton

After checking in we went to the room, #211, and immediately discovered dirt and debris on top of both beds. Went back downstairs and informed the desk clerk who was very apologetic and immediately offered another room informing me there was no staff to go in and clean it.

We went to the that room, which was across the hall #212, and were hit with a mildew odor. It wasn't too bad so I turned on the A/C and after several minutes it dissipated. We began settling in and then discovered that the bedding underneath the cover sheet was stained with brown patches and what looked like drops of blood on the other bed. Additionally, the shower/tub area had mildew growing along the grout lines. Once again we requested another room, this time a room on the 4th floor was offered.

We went to it and the odor in that room was so offensive that we couldn't bear it. At this time we we decided enough was enough and we checked out. On top of everything else the hotel had no wifi and was no longer serving breakfast. Also, there seemed to be possible criminal activity going on in the lobby.

I respectfully ask that Expedia obtain a refund from Sonesta Select Austin North and return it to my credit card account.

6/10

Pleasant

03 Aug 2025

Otilia

Advertised continental breakfast and wi fi but WiFi was down for our entire stay and they are no longer serving breakfast as advertised. No soap in the shower to utilize, sheets and towels had hair and was not clean, fridge and microwave was missing. I will not be booking with another Sonesta.

4/10

Poor

02 Aug 2025

Maria

The bedspreads in my room weren't clean, the bathtub was clogged, and they finally removed breakfast because they were going to charge for it, even though when I booked it, it said it was free.

Business Family

2/10

Poor

28 Jul 2025

Jonathan

Avoid at all cost

No Internet. No phone in room. No soap in shower. Checked out because of these issues after 1 night, charged me for 4 nights.

Business

10/10

Exceptional

27 Jul 2025

Jodi

Good place to stay!

Leisure Family

4/10

Poor

27 Jul 2025

Christina

Not Recommended

Hotel elevator was not working, no one told me that at the time of booking, stairs were slippery, no one offered clean towels, the room only had 1 towel even though we specified 3 people for the room, breakfast was super simple but not enough food put out.

Friends_and_family Family

4/10

Poor

26 Jul 2025

John

Not a nice property

Leisure Self

8/10

Excellent

25 Jul 2025

Jocelyn

Elevator was out but staff remained friendly despite the chaos