Embassy Suites by Hilton Austin Central

United States , Austin - TX
AUSTIN, 5901 North Ih-35
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100 reviews shown

10/10

Exceptional

19 Jun 2026

Chelsea

This hotel had very nice rooms. The staff was pleasant and happy. We were welcomed with a free happy hour and the breakfast was awesome. I will be coming back when I am in Austin.

Family

10/10

Exceptional

18 Jun 2026

Stephanie

Will definitely be back :)

Partner

10/10

Exceptional

18 Jun 2026

Bachir

All was awesome

Family_with_children

4/10

Poor

16 Jun 2026

Salix

Not bad, just a bit old and not very well maintained. Water leaks everywhere. Even the lobby has water problems. Housekeeping was very sparse.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

nydia

Hotel room was old. Old carpet. Smell of humidity.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Twila

Great

Business

8/10

Excellent

11 Jun 2026

Lacey

We love this hotel. The location, room size, amenities, cleanliness, fun happy hour & the buffet is AWESOME! My family has stayed here 3 separate times & the front desk staff has been rude every single time. I have overlooked the way they speak to guests MANY times, but I cannot anymore. Not just 1 person multiple ladies multiple times. My family has been yelled @, called a liar, huffed @ & eye rolls from different front desk staff. Been trapped on an elevator & scolded for it even though there was no sign or communication it was broken. We travel from dfw many times a year for UT events & want to stay here, but the front desk ladies need a refresher on customer service. 3 separate times from multiple different staff is not a fluke it is a problem.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

johanna

Breakfast was good for a hotel breakfast

Family_with_children

6/10

Pleasant

09 Jun 2026

Shenee

Room was clean. Tub was dirty. Breakfast was not good. Staff was friendly.

Family_with_children

10/10

Exceptional

08 Jun 2026

Jose

Perfect spot to take a break, even though I was working hehe. Flower was great, and so was the event planning team (I see you, Courtney!). The rooms are the most impressive I've seen in a while, and the Manager's reception was a great place to socialize.

I would definitely recommend this spot!

Business

10/10

Exceptional

07 Jun 2026

Armandina

I enjoyed my stay because it was clean, comfortable, and very peaceful. The staff is very courteous and helpful, and the breakfast was impressive. A chef would even cook a fresh omelette of your choice for you!

Family_with_children

10/10

Exceptional

07 Jun 2026

Gamika

Staff was friendly and helpful! The complimentary Happy Hour was great!

Partner

4/10

Poor

06 Jun 2026

Ivan

Very disappointed with my stay at Embassy Suites Austin. The hotel was dirty, with stained carpets and unclean common areas. The property is clearly in need of maintenance, as several fixtures were worn out or not functioning properly. Overall, the hotel felt neglected and far below the standard I expected. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Shannon Melville

I enjoyed my stay there and would do it again

Friends

6/10

Pleasant

03 Jun 2026

Debra

I did not get a copy of my final bill and it was more than the reservation.

10/10

Exceptional

02 Jun 2026

Rion

Very personable and accepting.

Friends

6/10

Pleasant

02 Jun 2026

Melissa Gisell

All good

10/10

Exceptional

02 Jun 2026

Patty

They did not inform me of the $22 parking lot fee and I believe they should have done so before I arrived as well
As I believe that it is high for parking

Family_with_children

8/10

Excellent

01 Jun 2026

veronica

We enjoyed our time at the hotel amenities were great but the a/c was not working well and the pillows were too small.

Family_with_children

10/10

Exceptional

01 Jun 2026

Andrea

Everything was great! Only issue was the bathtub, paint was chipping. Was nervous to take a shower did not want to make it worse.

Friends

10/10

Exceptional

01 Jun 2026

PILAR

I had a wonderful stay at Embassy Suites. The hotel was clean, comfortable, and well-maintained. The staff was friendly, professional, and always willing to help with any questions or requests.

The suite was spacious and provided plenty of room to relax. I especially appreciated the comfortable bed, quiet atmosphere, and convenient amenities. The complimentary breakfast offered a great variety of options and was a fantastic way to start each day.

The location was convenient, and the overall experience exceeded my expectations. I would definitely stay at Embassy Suites again and would highly recommend it to anyone looking for a comfortable and enjoyable hotel experience.

Family

10/10

Exceptional

31 May 2026

Belen

Was able to check in about an hour early, which was appreciated. The breakfast is always the main reason I book this hotel and it didn’t disappoint. The bathrooms have been remodeled since my last visit. The sink basin had a few minor cosmetic issues, but nothing major. The room was large, comfortable, and made for an overall great stay.

Partner

10/10

Exceptional

31 May 2026

Anton

Great breakfast, clean rooms.

Friends_and_family Family

2/10

Poor

31 May 2026

Natalie

My room was not clean, the shower had flooding, our socks were literally black from walking in the room. The bedrooms doors did not close or lock, the walls and ceilings were very dirty and the remotes did not work. I will not return to this property again!
When I spoke to management about it they did not show that they cared and said it’s too late to do anything about it

Friends_and_family Family

4/10

Poor

31 May 2026

Patience

Pool area was disgusting. Puddles of water everywhere. Bathrooms in the pool area were dirty too and hand towel dispenser wasn’t working. The tub in the room felt gross. I showered with my flip flops on because it felt gross. The breakfast tasted great though! The floor in the breakfast space just felt so sticky though. And we went to breakfast early, so not like we were there at the end of breakfast.

Family_with_children

10/10

Exceptional

30 May 2026

Elisa

Excellent location, great staff, amazing breakfast & such clean rooms!

Friends_and_family Family

8/10

Excellent

29 May 2026

JOYCE

I enjoyed the one-night stay. The staff was friendly and helpful. The room was clean and my family enjoyed the breakfast.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Jacqueline

I’ve stayed at this hotel many times over the last 10 years. It feels very safe. It needs a refresh. It’s starting to look really worn and tired.

Friends

8/10

Excellent

28 May 2026

Matthew

I stayed 4 nights at the property. The staff was excellent! The free breakfast is better than any other free breakfast I have had and the room is truly a suite, plenty of room for work and rest! The only disappointment was the bathroom; specifically the tub & shower. The tub looked old and not particularly clean and the shower water pressure left much to be desired. I would definitely stay here again, hopefully in a different room with a better bathroom situation. Again, the staff, the breakfast and the size of the room were tremendous! I also took advantage of the workout facility which was very good, very clean.

10/10

Exceptional

27 May 2026

Alma

Ample parking and easy access to the freeway.

Family_with_children

6/10

Pleasant

26 May 2026

MATT

The staff was not easy to work with when I checked in. I had the reservation under my husband’s name and they would not let me check in until I updated the reservation. This was not my issue thought my frustration is how it was handled and the attitude I was given to correct a simple problem. It was handled like it was a problem rather than offering options to fix and resolve quickly. I also did not like they charge extra for parking when it is a basic parking lot in a run down parking lot.

Self

6/10

Pleasant

26 May 2026

Luis

The room itself was over all clean, but the shower needs some hardcore maintenance. The shower curtain pole was falling apart. When I showered all the water would come out. Since the curtain pole was practically fallen down, the curtain would not hold in place, so all the water would come out. Also, they charge for parking, no where when i booked was I advised I would be charged for parking.

Partner

10/10

Exceptional

26 May 2026

Jorge Armando

Stay was excellent. Didn't disappoint!

Family_with_children

10/10

Exceptional

24 May 2026

Jennifer

The staff was friendly and helpful. Excellent full breakfast choices. It was very full this holiday weekend, but we felt well cared for during our visit. Spacious and clean room, too.

Partner

10/10

Exceptional

22 May 2026

jamaal

No writing pen in the room.

Self

8/10

Excellent

21 May 2026

Shanura

Breakfast could have been served longer.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Cynthia

Nice-sized rooms, and breakfast is great! And there are complimentary snacks in the evenings. You pay for parking, but it’s a minimal cost, and all the positives outweigh that one downside.

Partner

6/10

Pleasant

17 May 2026

Olaguer

Service and staff 5/5
Breakfast 5/5
Pool 5/5
Cleanliness 2/5
Pull out sofa bed 0/5

We decided to stay here after a fantastic stay at another Embassy suites in Dallas which was 10/5 overall, and we expected the same from the entire chain but was not the case.

This is a high volume hotel so I understand keeping each room clean is a challenge but if the staff can’t keep up with the current workload then more should be hired. Tons of room for improvements there. It was unwelcomely dirty/dusty under the restroom sink cabinet which I opened looking for more towels. I found what appeared to be dog hair on the pull out couch, which had a spring on the floor and a ridiculously uncomfortable almost flat mattress. This made the bed unusable for even our kids. Room sleep capacity should be corrected to 4 or 5 if you count the couch as a single bed to lay across. Also a couch spring was laying on the floor. Soap bottle by sin were dirty at the dispenser tip with accumulation from previous use. We found a disgusting brown substance in the sink as well. We have pictures of all this.

Staff was friendly throughout and very helpful when needed.

Breakfast was great.

Pool was awesome.

We will probably give another place or 2 a try before returning here, if ever.

Family_with_children

10/10

Exceptional

17 May 2026

Greg

Clean large room

Family

10/10

Exceptional

16 May 2026

Catalina

I was surprised with the parking fee. It was open parking lot and no other choice of where to park.
Otherwise the rooms were very clean, lounge are spacious and comfortable and great breakfast.

Partner

2/10

Poor

16 May 2026

Jose

Old building, needs a lot of upgrades and cleaning. I do not recommend this location at all.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Marcos

My wife and I stayed one night here and we absolutely loved it. We're already planning to come back and stay for longer.

Partner

8/10

Excellent

11 May 2026

Federico

A/c not working, parking too expensive

Family

2/10

Poor

11 May 2026

Dalila

I booked a two queen room and a sofa bed for 5 people, I was charged extra for 2 persons. When I arrived to the hotel at 4:00pm they overbooked the hotel and they only had a room with a King and the sofa bed. The rooms are gross and old. The Sofa Bed had a huge stain of god know what. Only one of the elevators worked. The area does not feel safe. The hotel is surrounded by old apartments, I did not feel safe walking outside.

Friends_and_family Family

8/10

Excellent

11 May 2026

DOYLE

Hotel is nice, breakfast is very good. MY only complaint is that if you like a hot tub, do not stay here! Yes, they advertise that they have a hot tub and they do. My issues is that they took out the jets option for the hot tub and all you do is sit in hot water. That is not my idea of a hot tub! Other then that, it is a nice place. Employees and breakfast in the morning is awesome.

Self

8/10

Excellent

11 May 2026

Ricardo

Great location. Comfortable and spacious rooms. Great hot tub. The gym was above average. GREAT breakfast as well, first time I've ever made sure to not miss a single morning of breakfast. Awesome value.

Friends_and_family Family

4/10

Poor

10 May 2026

Shannon

Air conditioning was not working in our first room and next room did not have hot water for showers in the morning. One of the elevators was out of order leading to long waits. Breakfast was good. I typically love the Embassy Suites but this one in Austin needs some investment.

Family

6/10

Pleasant

10 May 2026

sandra

Properly run down, one elevator not working.

Family

6/10

Pleasant

09 May 2026

Joy Denee

Property was clean and lobby nice. Things in rooms were dated. The AC, TV, water heater and elevators have seen better days.

10/10

Exceptional

08 May 2026

Nina

Free drinks during happy hour, clean and beautiful rooms, great room services.

4/10

Poor

08 May 2026

Maria

I didn’t know parking wasn’t included in my stay

Friends_and_family Family

10/10

Exceptional

07 May 2026

Justin

Staff was super great from the manager to the bartender.

Family

2/10

Poor

07 May 2026

Jun

Very dirty and smelly hotel. Avoid

Self

8/10

Excellent

07 May 2026

William

One of the elevators is broken. Not enough luggage carts. And the ice machine on my floor was broken and I had to go up or down a floor to use one

Friends_and_family Family

10/10

Exceptional

05 May 2026

Tori

The rooms were spacious and comfortable but didn’t quite cool down enough for us.

Family_with_children

10/10

Exceptional

30 Apr 2026

Hong

Very nice

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Hong

Very good

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Stephanie

Stayed in room 1012- Quiet, Great happy hour and the staff was very friendly!

Family_with_children

10/10

Exceptional

27 Apr 2026

Leslie

This was one of the nicest Embassy Suites we've stayed out. The hotel was kept very nice, breakfast was awesome and the staff were kind and helpful. Will always stay here when traveling to Austin.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Kelli

Wonderful room, pool was amazing!! Breakfast was the best we've had during a Hilton stay!!

6/10

Pleasant

25 Apr 2026

Darren

Generally, It was in pre-run down state. The rooms were large. The breakfast was delicious. Just need some maintenance updating fresh paint drywall repair the drywall behind my commode was damaged and unrepaired.

Self

2/10

Poor

25 Apr 2026

Larissa

When we first got to the room the box spring of the bed was broken and sticking out and our infant hit his head on it and got a HUGE bruise and cut and the office didn’t even seem
Slightly concerned when we were trying to get ice packs or something to help, then the ac apparently didn’t work and it was 80 in the room. So we had to then pack everything back up and go to a new room and that room one side of the power didn’t work and the floors were so dirty they turned ours and our infants feet black so we couldn’t let him crawl anywhere we ended up having to carry him the entire time. Then they say the have cribs and they did not. They had a tiny play pin that didn’t even have any cushion in it that is dangerous for you baby to sleep in because they can smother them self so we ended up not even having anywhere for him to sleep. The staff was rude and it was so upset stay. It honestly made me regret booking through yall and coming back using hotels.com

Business Partner

8/10

Excellent

24 Apr 2026

Lawrence

Breakfast as a nice buffet.

Partner

8/10

Excellent

24 Apr 2026

David

rooms are a dated and our ac worked but it to stay on fan and a certain degree to keep cooler. It worked out but would have been nice to shut down and and start like normal ac.

Family

10/10

Exceptional

23 Apr 2026

Ian

Clean room, breakfast was fantastic and had lots of choices.

Partner

10/10

Exceptional

23 Apr 2026

Sundee

Great place loved the room floor plan especially for 2 people and husband wife!

Friends

10/10

Exceptional

22 Apr 2026

mauricio

Creo tienen que mejorar el desayuno y hacer inspección en los baños de los cuartos que están muy viejos y descuidados

Family_with_children

8/10

Excellent

21 Apr 2026

Kathy

Staff were friendly and helpful. Rooms, plumbing and AC/heat are dated but clean and spacious. There are no personal, outside balconies, only interior hallways with railings.Great centralized location so it was easy to travel into Austin Central or North Austin without problems. Happy hour was quite enjoyable with specific free well drinks and snacks available. Big breakfast options, offering made-to-order omelettes along with all other breakfast foods. Covered Smoking area available outside.

Partner

10/10

Exceptional

20 Apr 2026

Fernando

Clean room, friendly staff, awesome happy hour, great breakfast buffet!!

Family

8/10

Excellent

20 Apr 2026

Ibinabo

The breakfast served here was hands down one of the best breakfast spreads I’ve ever seen at a hotel! They had a chef dedicated to making delicious omelettes and I loved that they had bacon and different varieties of food being served daily. It only sucked that breakfast was from 6-9am. Overall I throughly enjoyed it. The building is kind of old looking on the outside but the inside truly surprised me. It’s so beautiful indoors and I like the Parisian style look. The bathrooms are small but functional and the living space and bedrooms are very spacious especially when you’re taking four to five people on vacation. Parking was also something I didn’t really like. They have such a big parking lot but parking cost $22 per night. Overall my experience was good. 👍

Friends

10/10

Exceptional

20 Apr 2026

Stanley

Large, clean room! Great hot breakfast, nice free happy hour! Enjoyed hot tub!

Family

10/10

Exceptional

20 Apr 2026

Maria G

Great location! Friendly staff!

Family

10/10

Exceptional

20 Apr 2026

Pamela

Breakfast was the same everyday. I was hoping for a sampler of fresh fruit but all they had was oranges and apples. I liked the granola and yogurt option. Coffee was good and hot and plenty of room to sit and visit. Weight room was large and had nice setup, wish they had better fans for better air circulation. Hot tub was a good temperature, the jets were on but not very aggressive. The room was clean and beds were comfy, wish they didn't chage $22 a night for parking.

Partner

10/10

Exceptional

19 Apr 2026

Lance

clean room staff and tge breakfast crew was all awesome

Family_with_children

4/10

Poor

19 Apr 2026

Angelina

Our room was very outdated. The bathroom needed to be redone lots of chips on the door and the sink. Plus a very noisy exhaust when you showered. Housekeeping came so late in the day that most days we just asked for towels and to have the trash taken away. The front desk person was not very helpful when a problem with the reservation occurred she just pushed the problem back on Expedia. Overall not worth the money and the location is a pain to get to with I-35 and construction ongoing.
I certainly won’t be back here.

Family

10/10

Exceptional

18 Apr 2026

Daniel

The staff are amazingly friendly! Ask for Mark!

Family

10/10

Exceptional

15 Apr 2026

Jennifer

This is a little older hotel. But the location is perfect. The breakfast is WONDERFUL! The rooms are spacious with a separate TV area if your sleep partner stays up later or gets up earlier than you. The AC in the room could get a little colder but that’s my only complaint

Friends_and_family Family

4/10

Poor

14 Apr 2026

Michelle

Everything is so old the rooms were not so great! Staff were great and breakfast was great. They need to update the hotel

10/10

Exceptional

13 Apr 2026

Anthony

I thought the hotel was nice and the staff was awesome. The lady at the front desk was very nice. I believe her name was Jazz. She was very helpful and accommodating. The breakfast was pretty good too! I definitely plan to stay there again in the near future

Family_with_children

8/10

Excellent

13 Apr 2026

Laura

Room smelled like cigarettes but overall very good service

10/10

Exceptional

11 Apr 2026

Angela

Breakfast was fresh. Super delicious. Hot tub and pool were great! Very relaxing.

Family_with_children

8/10

Excellent

06 Apr 2026

Jerel

This is one of my favorite Embassy’s. I always stay here when I’m in town.

Friends_and_family Friends

8/10

Excellent

02 Apr 2026

Avery

The room was huge and clean. Breakfast offered a lot of variety and staff was quick when things needed to be replaced on the bar. The location was nice, close to the Moody center for our concert. There was plenty of parking, but when you book there is no mention of having to pay to park. The one downside was there were 2 water roaches in our room the day we were checking out. It grossed me out to see them crawling on the floor. Other than that we had a good experience.

Friends_and_family Friends

6/10

Pleasant

01 Apr 2026

Allison

There was no food available to purchase from the hours of 9am - 5pm. The pool was out of order. Having access to the listed amenities was part of the reason I choose to stay here. Knowing they were unavailable, I would not have chosen to stay.

Self

10/10

Exceptional

01 Apr 2026

Debra

Breakfast was good staff is helpful

4/10

Poor

31 Mar 2026

sheila

Room: tv guide not available on tv unable to turn on shower maintenance came to help & struggled. Duvet cover placed on top of duvet. Duvet not inside cover. Lazy. Pool hot tub not working. Was told it would be next day. Was not. Came specifically for relaxing weekend with daughter. I’m a former Embassy GM and was not impressed.

Family

8/10

Excellent

31 Mar 2026

Montrell

Great staff, and nice breakfast.

Partner

8/10

Excellent

31 Mar 2026

Daren

All good

Family

10/10

Exceptional

30 Mar 2026

Emilio

Good

Partner

10/10

Exceptional

30 Mar 2026

Lynn

Great breakfast, clean, quiet room

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Roberto

Clean room and the breakfast was amazing.

10/10

Exceptional

30 Mar 2026

Suzan

Delicious breakfast, rooms clean and accommodating.

Family

10/10

Exceptional

29 Mar 2026

Marissa

Location was amazing while traveling throughout Austin. Room and staff were great! Can’t wait to stay there next time we’re in Austin!

Partner

8/10

Excellent

29 Mar 2026

lindsay

The exterior as well as the metal fencing around the property almost made us cancel our reservation

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Laura

Everything was good! Feel like the bathrooms could use an update.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Jacob

The rooms themselves are fine but the bathroom felt dirty and very outdated. Panel access to the air handler via the bathroom was rusted and in poor condition. Bathroom size leaves much to be desired.

Additionally, having to pay for parking is absurd. I have paid 200+ dollars a night for a room and then I am expected to pay an additional 20 dollars a day for parking which is asinine.

Staff were friendly and welcoming however, and the general quality of the common area and restaurant was of good quality.

Room air-conditioning was also subpar to say the least. Overall not a great experience and would recommend staying elsewhere in Austin.

Friends

10/10

Exceptional

28 Mar 2026

Tyneal

Great as always. Need to have bedding for sofa bed in closet.

Family

4/10

Poor

25 Mar 2026

Kanishka

Feels run-down. Day-time manager was curt