Name: Embassy Suites by Hilton Austin Central
Address: 5901 North Ih-35, Austin, 78723, US

10/10

Exceptional

06 Aug 2026

Elina

We had a great stay at this hotel. The room was clean and comfortable, the staff was friendly and helpful, and the location was convenient. The hotel was quiet and family-friendly, making it a great choice for travelers with kids. We would definitely stay here again and recommend it to others.

10/10

Exceptional

06 Aug 2026

Carmela

Located in a great spot! Pool and hot tub were great and staff was very friendly. Breakfast was amazing too!

8/10

Excellent

05 Aug 2026

Guillermo

Room clean except bathroom tub needs cleaning swimming pool needs lots of cleaning everything else good thank you

6/10

Pleasant

05 Aug 2026

xena

Staff were friendly and helpful! Our room had the ceiling was rusty and falling in!

10/10

Exceptional

05 Aug 2026

CONCEICAO

delicious food !

10/10

Exceptional

04 Aug 2026

Kevin

The staff and location were all amazing. Highly recommend.

10/10

Exceptional

03 Aug 2026

Michael

Great staff.
Super breakfast.

10/10

Exceptional

02 Aug 2026

Susana

The hotel was very clean and well kept. I loved the interior decor and spacious lounge sitting areas available. The breakfast buffet is amazing and loved that they offer an evening complimentary drink and snack. We will be back here again for sure.

8/10

Excellent

01 Aug 2026

Elizabeth

Everything as far as room & service was great, we chose a hotel woth a pool incase we got rained in the top rim of the pool looked like it had not been cleaned in years didnt notice it till after my whole family was already in. To say that was a big downer and having an uneasy feeling about everything else was just yuck. We did get rained in there was buckets everything from the leaks in the main lobby. The service from the employees was great and our rooms were perfect.

6/10

Pleasant

30 Jul 2026

Cheryl

Ac didnt work well
Shower didnt work well

8/10

Excellent

30 Jul 2026

Roland

Large free breakfast in the largest serving area I’ve ever seen. Love the evening social interaction hour with complimentary alcoholic beverage, sodas and snackables.

2/10

Poor

29 Jul 2026

Debbie

This was the worst place I have stayed at. Stained sheets, light switches that wouldn't work, maintenance not knowing how to replace a light bulb above the shower that was flashing, sink leaked water across counter and dripped on the floor, towel rack came out of the wall when a towel was hung on it.. Parking fees, extreme added gratuity to dinner made this hotel more costly then some very expensive hotels.. \"No refunds could be given\".
Nice lady at the desk that checked us out attempted to apologize and offered Hilton Honors points, but this hotel was terrible

10/10

Exceptional

27 Jul 2026

Erica

Staff was super friendly and helpful. Accommodated us so that we be have a room close to our other family members. Definitely staying here again next time we are in town.

8/10

Excellent

27 Jul 2026

Yetbarek

I like the Daily complementary drinks , elevator is very slow and few carts

10/10

Exceptional

26 Jul 2026

Charles J

My wife and I really enjoyed our stay. It was also very close to the location that we needed to get to.

6/10

Pleasant

26 Jul 2026

Olga

Nice spacious suite. Breakfast was great. Happy hour was nice and chill. The pool and hot tub were good. The elevators need to be worked on. It is a big hotel and at some point only two elevators were working. It was chaos at the end. Everyone was trying to leave with their belongings. Long waiting time. Overall an ok place to stay. Also I had to pay $22 a day for parking.

10/10

Exceptional

26 Jul 2026

Jean Fritz

It's a quiet and good place to bring your family, good customer service.

6/10

Pleasant

26 Jul 2026

barbara

The elevators have been broken for a very long time. We’ve stayed here 3-4 times. It took us 45 min to wait for a dolly and an elector. Won’t probably stay here again. The room itself is like all of this chain. Nice room. Overall it needs a rehab on the property

10/10

Exceptional

25 Jul 2026

Jeremy

Nice hotel and take good breakfast. It's a bit outdated but everything else was great.

10/10

Exceptional

23 Jul 2026

LAURA

Staff was friendly and willing to help with anything

10/10

Exceptional

22 Jul 2026

ELIZABETH

Excellent customer service and friendly staff. The room was very clean and spacious. The overall hotel had a great atmosphere and was very welcoming.

Family_with_children

10/10

Exceptional

21 Jul 2026

Cole

Good

Partner

10/10

Exceptional

21 Jul 2026

Michelle

This hotel has a great location off the highway. The room was spacious, and the staff was friendly.

10/10

Exceptional

20 Jul 2026

Laura

Great breakfast! Spacious rooms!

Family_with_children

2/10

Poor

20 Jul 2026

Stephanie

I rarely leave negative reviews, but this stay was one of the worst hotel experiences I’ve had. Our toilet repeatedly stopped working, and after maintenance plunged it, they rinsed the plunger in our bathtub, leaving behind feces and other unsanitary residue. Housekeeping claimed they cleaned it, but they never did, leaving us unable to shower and causing us to be late for an important event.

Our room’s AC didn’t work, so we were moved to another room, only to find that the AC there also wasn’t working. After waiting hours, we were finally given box fans. We also had to use the lobby restrooms because our toilets continued to malfunction.

The front desk staff were dismissive, eventually stopped answering our calls, and forced us to repeatedly come downstairs just to get assistance. Management’s only offer for all of these issues was 50 Hilton Honors points for our entire stay, which isn’t nearly enough to compensate for an entire weekend of inconvenience.

I’m requesting a refund through Expedia, but they require the hotel’s approval before they can process it. Based on our experience, I cannot recommend staying here. We felt completely uncared for as guests.

10/10

Exceptional

20 Jul 2026

Jorge

Great location followed by a clean and comfortable place!

Family_with_children

10/10

Exceptional

19 Jul 2026

Ira

The property, the employees, the room, the dayroom the pool and the bar was all excellent. My day was peaceful quiet the room was cool all in all great time.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Recena

Breakfast was great and beds were comfortable.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Lorena

The staff was amazing, the room was clean, and the breakfast was delicious. I enjoyed my stay. My only issue was getting there and finding out that I had to pay for parking. They charge per day, not per stay.

Family_with_children

4/10

Poor

19 Jul 2026

Ruben

Rooms are outdated furniture is old and ugly, carped is also very old

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Araceli

Parking is not free, you either charge it to your card or they have QR codes outside you charge for parking. Elevators are a nightmare, it’s seems only one side of the hotel elevators work. Phone in bedroom did not work, missing lightbulb from lamp in bedroom. Found a deodorant in ice bucket in room (clearly cleaning personnel did not do their job in cleaning). Only good thing is Breakfast it’s always amazing.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Brittney

Lobby was very clean and really nice except for the exposed elevators. The bedrooms were musty smelling and bit of cigarette odor. Parts of the carpet in the bedroom were damp/ wet. Plenty of room
For my kids and they loved that, but very tiny one bathroom for a 2 bedroom/ sofa bed living room full of people. Tiny bathroom in general though for even 2 people. Rooms need some updating, but it worked for one night and was happy both beds in the rooms were king size! It stated online one queen and one king, so pleasant surprise. Extra room for my kiddos.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Sara

A two bedroom suite with only one bathroom???? And the desk agent didn’t add my Honors number to my reservation. Bar staff wasn’t very friendly. Overall a very disappointing stay. Wouldn’t book again

4/10

Poor

16 Jul 2026

Jimmy

The property is an old property. Looks like they tried to make some repairs but they very poorly done. In the evening when we were there for a couple of hours, myself and 2 of my kids started getting stuffy noses, coughing and a scratchy throat. I think the room had mold. It looks like there was a sliding door at one time, but they decided to lock it up and seal the door around the edges, it was very poorly done and we could feel the air from outside coming through little gaps. The door was very rusty all around and there were water stains in the ceiling and patches on the walls and ceiling. We had reserved the hotel for two nights. However, we were not comfortable and left after one night stay. Also, they charge separately for parking, $22 a night. I can understand paying for parking when going to a resort in a parking garage. However, outside parking lot should be free. I don’t think we will stay there again.

Family_with_children

4/10

Poor

16 Jul 2026

joseph

The rooms were very humid, didn't get cold, and had a very musty and wet smell.

Family_with_children

8/10

Excellent

16 Jul 2026

Amalia

Nice atmosphere.

Family_with_children

10/10

Exceptional

15 Jul 2026

Brenda

The breakfast was great! I especially liked the spicy eggs. Bacon was cooked perfectly❤️
Bed was a bit hard

10/10

Exceptional

15 Jul 2026

Malinda

I usually stay at this hotel on the weekend, and love the breakfast that is open until 10:00. However, this stay was during the week, and I forgot that breakfast is only open until 9:00 on weekdays. Was very sad to miss it!

Friends

10/10

Exceptional

14 Jul 2026

Mario

Hotel room was clean, we stayed for two nights and the room was redone while we were out the next day which was nice the staff was great. The pool was fun distraction for the kids it was decent.

Family_with_children

10/10

Exceptional

14 Jul 2026

Detrich

Good

4/10

Poor

12 Jul 2026

JAVIER

Property is old and lacks maintenance, furniture in the room has a lot of scratches and the carpet is really old and dirty

Family_with_children

4/10

Poor

12 Jul 2026

Katherine

Its an old school embassy suites. My issue was the bathroom for a 2 bar suite was terribly small and shower was full of soap scum. Didn't feel great.

Friends_and_family Family

2/10

Poor

11 Jul 2026

Delia

Mi esposa olvidó una piedra preciosa que se le cayó de su anillo
Un diamante dorado de dos quilates

La señora que limpió la habitación le llaman “la chiquis”” ella dice que no vio nada

6/10

Pleasant

10 Jul 2026

Michelle

The reception desk staff were pleasant and helpful. When we had a maintenance issue in our room, it was resolved within minutes. All of the furnishings were clean, but very worn, and outdated. The lighting in all the rooms was very dim. Although it was mid-July and we had the a/c set at 68 degrees, the room vents started blowing out very warm, humid air in the middle of the night, which made the room stifling, and impossible to sleep in. One of the elevators wasn’t working.

Family

10/10

Exceptional

09 Jul 2026

Ms. Karina

From check in to check out, my stay at Embassy Suites was very pleasant. The hotel was clean, the staff was helpful and the location ideal. Breakfast was fresh and well balanced, the breakfast area clean. Would stay here again.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Jose

love the indoor pool and the overall vive

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Stanley

Loved this hotel, I will visit again.

10/10

Exceptional

07 Jul 2026

cynthia

GREAT location.

Family_with_children

6/10

Pleasant

06 Jul 2026

Kanokwan

Pool and hot tub was good. Reception was nice. Breakfast was delicious. Elevators were problematic. Room cleanliness was poor ( hair found in bathroom. Yellow stain and hair found on clean towels. Bathroom needs remodeling. Staff was pleasant and kind.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Jeremiah

Nice and courteous

10/10

Exceptional

06 Jul 2026

patricia

Everything was great except didn't like the fact we have to pay for thr parking but Everything else was great.

Family_with_children

8/10

Excellent

06 Jul 2026

Natasha

Everything in this hotel was absolutely perfect. The only thing I didn’t like I could not temperature in my suite. It was entirely too cold the entire time I was there, but that’s OK. Everything else was perfect.

Self

10/10

Exceptional

06 Jul 2026

Louella

Great for the value

Family

10/10

Exceptional

03 Jul 2026

Alexandre

It was nice to not have to leave the hotel walked downstairs and enjoyed the bar and restaurant
Very nice staff

Partner

8/10

Excellent

02 Jul 2026

Natalie

We had an overall great stay here, we were served by Mark when we checked in who graciously upgraded our room and didn’t charge us for parking which was very kind. The room was great, it was very spacious and the water pressure was amazing. There are a few broken tiles in the shower that need dealing with, and the pillows on the bed are too small almost more like couch cushion size rather than an appropriate size for a bed. Otherwise our stay was excellent and the complimentary happy hour was a great touch.

Partner

6/10

Pleasant

30 Jun 2026

Rolando

I had an accessible room but it had a 24inch door between the rooms and in the bathroom which clearly was not wide enough for my electric wheelchair so I had to live it in the entrance room and could not move around. The rest of the stay was extremely comfortable.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Kimberly

Pool was dirty and room

Family_with_children

10/10

Exceptional

29 Jun 2026

Tolliccia

Great staff and had a great breakfast!!

8/10

Excellent

29 Jun 2026

Mark

The exterior and interior were outdated; however, the room was clean, quite and spacious. The staff was very responsive to requests. The breakfast was excellent; plenty of seats, great selection of food stuffs and the egg station was the highlight. I was disappointed with the $22 a night outdoor parking charge.

10/10

Exceptional

28 Jun 2026

Corinna

Staff were friendly and helpful. Hotel was clean. Pool area was a bit unkept. But overall great experience! Will definitely book again.

Friends

10/10

Exceptional

28 Jun 2026

Krystal

Everything was nice. Clean rooms and very spacious. Breakfast was a plus. Only suggestion for the hotel would be more handicapped parking spaces.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Lizeth

Property was overall clean and tidy breakfast was amazing ! A lot of space to sit ! My little one enjoyed the indoor pool and most of all the staff was really helpful

Family_with_children

6/10

Pleasant

28 Jun 2026

Ashley

Staff was kind. Omelette station at breakfast was great. Hotel could use a facelift, it is looking a bit old. But it served its purpose.
Our water pressure was awful! We had maintenance up to fix it then they never came back to actually fix it. Photos make the hotel look nicer than it is. Location was relatively centralized. Bed was very uncomfortable.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Terra

I was not aware of the $100 hold or parking fee until I arrived. I was under the impression that the parking was free at this location. Im glad I did have the extra money for the $100. That should be added to the hotel information

6/10

Pleasant

24 Jun 2026

Ana

This is an older property that is in desperate need of a major renovation. The ceiling was leaking into the bar area, old carpets, bathroom door was hard to close, curtains were hard to draw. There were 4 of us in the king suite and when We asked for towels and toilet paper, they left us two towels and no toilet paper. Breakfast had a lot of options but everything would get cold quickly or was dried out from being in the warmers. Coffee was just okay. The pool was super full so we couldn’t even use it. The best part were the free drinks in the afternoon. They also didn’t mention that we had to pay for parking so an additional $53 in parking.

Partner

10/10

Exceptional

24 Jun 2026

Ariana

Always friendly front desk staff. Great breakfast. Nice gym. Enjoy staying here whenever I visit Austin.

Friends

10/10

Exceptional

23 Jun 2026

Qi

Very nice hotel with good breakfast. Also did not charge crazy fees like some other places!

10/10

Exceptional

22 Jun 2026

Jasmin

We were there for only a night but the room was clean and breakfast was decent.

Family_with_children

10/10

Exceptional

19 Jun 2026

Chelsea

This hotel had very nice rooms. The staff was pleasant and happy. We were welcomed with a free happy hour and the breakfast was awesome. I will be coming back when I am in Austin.

Family

10/10

Exceptional

18 Jun 2026

Stephanie

Will definitely be back :)

Partner

10/10

Exceptional

18 Jun 2026

Bachir

All was awesome

Family_with_children

4/10

Poor

16 Jun 2026

Salix

Not bad, just a bit old and not very well maintained. Water leaks everywhere. Even the lobby has water problems. Housekeeping was very sparse.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

nydia

Hotel room was old. Old carpet. Smell of humidity.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Twila

Great

Business

8/10

Excellent

11 Jun 2026

Lacey

We love this hotel. The location, room size, amenities, cleanliness, fun happy hour & the buffet is AWESOME! My family has stayed here 3 separate times & the front desk staff has been rude every single time. I have overlooked the way they speak to guests MANY times, but I cannot anymore. Not just 1 person multiple ladies multiple times. My family has been yelled @, called a liar, huffed @ & eye rolls from different front desk staff. Been trapped on an elevator & scolded for it even though there was no sign or communication it was broken. We travel from dfw many times a year for UT events & want to stay here, but the front desk ladies need a refresher on customer service. 3 separate times from multiple different staff is not a fluke it is a problem.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

johanna

Breakfast was good for a hotel breakfast

Family_with_children

6/10

Pleasant

09 Jun 2026

Shenee

Room was clean. Tub was dirty. Breakfast was not good. Staff was friendly.

Family_with_children

10/10

Exceptional

08 Jun 2026

Jose

Perfect spot to take a break, even though I was working hehe. Flower was great, and so was the event planning team (I see you, Courtney!). The rooms are the most impressive I've seen in a while, and the Manager's reception was a great place to socialize.

I would definitely recommend this spot!

Business

10/10

Exceptional

07 Jun 2026

Armandina

I enjoyed my stay because it was clean, comfortable, and very peaceful. The staff is very courteous and helpful, and the breakfast was impressive. A chef would even cook a fresh omelette of your choice for you!

Family_with_children

10/10

Exceptional

07 Jun 2026

Gamika

Staff was friendly and helpful! The complimentary Happy Hour was great!

Partner

4/10

Poor

06 Jun 2026

Ivan

Very disappointed with my stay at Embassy Suites Austin. The hotel was dirty, with stained carpets and unclean common areas. The property is clearly in need of maintenance, as several fixtures were worn out or not functioning properly. Overall, the hotel felt neglected and far below the standard I expected. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Shannon Melville

I enjoyed my stay there and would do it again

Friends

6/10

Pleasant

03 Jun 2026

Debra

I did not get a copy of my final bill and it was more than the reservation.

10/10

Exceptional

02 Jun 2026

Rion

Very personable and accepting.

Friends

6/10

Pleasant

02 Jun 2026

Melissa Gisell

All good

10/10

Exceptional

02 Jun 2026

Patty

They did not inform me of the $22 parking lot fee and I believe they should have done so before I arrived as well
As I believe that it is high for parking

Family_with_children

8/10

Excellent

01 Jun 2026

veronica

We enjoyed our time at the hotel amenities were great but the a/c was not working well and the pillows were too small.

Family_with_children

10/10

Exceptional

01 Jun 2026

Andrea

Everything was great! Only issue was the bathtub, paint was chipping. Was nervous to take a shower did not want to make it worse.

Friends

10/10

Exceptional

01 Jun 2026

PILAR

I had a wonderful stay at Embassy Suites. The hotel was clean, comfortable, and well-maintained. The staff was friendly, professional, and always willing to help with any questions or requests.

The suite was spacious and provided plenty of room to relax. I especially appreciated the comfortable bed, quiet atmosphere, and convenient amenities. The complimentary breakfast offered a great variety of options and was a fantastic way to start each day.

The location was convenient, and the overall experience exceeded my expectations. I would definitely stay at Embassy Suites again and would highly recommend it to anyone looking for a comfortable and enjoyable hotel experience.

Family

10/10

Exceptional

31 May 2026

Belen

Was able to check in about an hour early, which was appreciated. The breakfast is always the main reason I book this hotel and it didn’t disappoint. The bathrooms have been remodeled since my last visit. The sink basin had a few minor cosmetic issues, but nothing major. The room was large, comfortable, and made for an overall great stay.

Partner

10/10

Exceptional

31 May 2026

Anton

Great breakfast, clean rooms.

Friends_and_family Family

2/10

Poor

31 May 2026

Natalie

My room was not clean, the shower had flooding, our socks were literally black from walking in the room. The bedrooms doors did not close or lock, the walls and ceilings were very dirty and the remotes did not work. I will not return to this property again!
When I spoke to management about it they did not show that they cared and said it’s too late to do anything about it

Friends_and_family Family

4/10

Poor

31 May 2026

Patience

Pool area was disgusting. Puddles of water everywhere. Bathrooms in the pool area were dirty too and hand towel dispenser wasn’t working. The tub in the room felt gross. I showered with my flip flops on because it felt gross. The breakfast tasted great though! The floor in the breakfast space just felt so sticky though. And we went to breakfast early, so not like we were there at the end of breakfast.

Family_with_children

10/10

Exceptional

30 May 2026

Elisa

Excellent location, great staff, amazing breakfast & such clean rooms!

Friends_and_family Family

8/10

Excellent

29 May 2026

JOYCE

I enjoyed the one-night stay. The staff was friendly and helpful. The room was clean and my family enjoyed the breakfast.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Jacqueline

I’ve stayed at this hotel many times over the last 10 years. It feels very safe. It needs a refresh. It’s starting to look really worn and tired.

Friends

8/10

Excellent

28 May 2026

Matthew

I stayed 4 nights at the property. The staff was excellent! The free breakfast is better than any other free breakfast I have had and the room is truly a suite, plenty of room for work and rest! The only disappointment was the bathroom; specifically the tub & shower. The tub looked old and not particularly clean and the shower water pressure left much to be desired. I would definitely stay here again, hopefully in a different room with a better bathroom situation. Again, the staff, the breakfast and the size of the room were tremendous! I also took advantage of the workout facility which was very good, very clean.

10/10

Exceptional

27 May 2026

Alma

Ample parking and easy access to the freeway.

Family_with_children

6/10

Pleasant

26 May 2026

MATT

The staff was not easy to work with when I checked in. I had the reservation under my husband’s name and they would not let me check in until I updated the reservation. This was not my issue thought my frustration is how it was handled and the attitude I was given to correct a simple problem. It was handled like it was a problem rather than offering options to fix and resolve quickly. I also did not like they charge extra for parking when it is a basic parking lot in a run down parking lot.

Self

6/10

Pleasant

26 May 2026

Luis

The room itself was over all clean, but the shower needs some hardcore maintenance. The shower curtain pole was falling apart. When I showered all the water would come out. Since the curtain pole was practically fallen down, the curtain would not hold in place, so all the water would come out. Also, they charge for parking, no where when i booked was I advised I would be charged for parking.

Partner