Baymont by Wyndham Austin University Area

United States , Austin - TX
AUSTIN, 5812 I-35 North
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100 reviews shown

2/10

Poor

22 Apr 2026

Angela

Check in was at 3, we checked in at 4 and I was told they were almost gave my room away since I didn’t get there at 3. The bed frame broken. It was not in the safest area, but it was suitable for 1 night

Family

2/10

Poor

22 Apr 2026

Alyss

They had no light bulbs in their lamps, they had no towels I had to go to the store to buy some, they had people smoking drugs outside, noisy outside the room, they had hair on the bed sheets on their shower curtain and in the shower floor, had no toilet paper I had to go buy some, I went to ask for towels and toilet paper as well as shampoo and conditioner bottles and they said they didn’t have any clean one that the cleaning crew left for the day. The staff at the front counter was rude when I went to ask why my key card wasn’t letting me back in my room to finish grabbing my things from the room to check out. I wouldn’t recommend this motel for anyone to stay in especially if you’re a clean type of person like myself. They also locked the back door where we have to go through to get to the front and they wouldn’t u lock the door even when we knocked on it for someone to open it the staff member told me we have to walk all the way around and come through the front door. He was rude all around with customers. All night long we had people yelling outside our room and honking.

Family_with_children

4/10

Poor

20 Apr 2026

Ralph

Room was clean, but there was no remote for the TV no iron in the closet. The handicap rail was loose in the bathroom.
Unfortunately the neighborhood was less than desirable (homeless people) leaving nearby.
There was no breakfast provided as was a request in my search for a hotel.

Self

2/10

Poor

20 Apr 2026

Jefferson

Upon arrival it was obvious we had been deceived by the favorable reviews and photos. The property was very run down. It was evident some of the rooms housed extended-stay residents. There were several, either extended-stay residents or vagrants loitering around in front of several of the rooms. Loud music was playing. Everywhere garbage could be seen on the ground. At least one abandoned/disabled car on flat tires was present. Got to the room and it appeared that someone had kicked the door in at some point, evident by the bend and crease at the bottom. Upon entering the room there was the odor of cigarette smoke and floor was soaked with water, squishing beneath our feet with every step. We immediately requested a refund, which they granted, and left (we were lucky to have requested a refund within 30 minutes. A customer in front of us was begging for a refund because the room made her “itchy” and the they refused since it had been over 30 minutes).
Side note - GPS had taken us to another hotel up the street. The clerk there directed us to the Baymont. We returned to her hotel and told her of our experience. She smiled, laughed and said “Yeah when you asked for directions there I almost said “See you back shortly”.

So sad because we’ve stayed at Baymont’s in the past and they’ve been wonderful. Hoping this negative review encourages ownership to update/clean up their property.

Family

4/10

Poor

19 Apr 2026

Hong

The parking is ok. But the room condition is bad and stink

Family_with_children

6/10

Pleasant

18 Apr 2026

Clarke

I payed for early check inn on the phone, but when I got there there, it smelled funky and there was no early check inn available. I had to get a refund and stay in my car for hours after a long day of traveling. When I finally got the room, it was half furnished or half remodeled
Maaannnn
And sheets were thin...
I was very very cold:(
I didn't want to get up and change the thermostat tho
And my tummy hurt (unrelated)

Partner

2/10

Poor

06 Apr 2026

Poonam

No coffee, tea or water
No breakfast or towels
The worst no remorse or sorry in not able to provide what was necessary services

6/10

Pleasant

01 Apr 2026

Jeff

Our room had not been made up when we checked in after 3:00pm.

Friends_and_family Friends

2/10

Poor

31 Mar 2026

JAMES

Breakfast area was filthy with cereal spilled on the counter. Milk was empty. Chairs still on top of tables. No hot water. All 4 ice machines not working.

Partner

2/10

Poor

30 Mar 2026

William

Poor people live there

Friends

2/10

Poor

29 Mar 2026

Michael

I took the one night penalty and stayed at another hotel. After I walked in I chose not to stay there. Poor outward appearance. Smelled and noisy.

Partner

4/10

Poor

28 Mar 2026

Anitra

I was already nervous before arriving, and when I arrived that nervousness heightened due to all of the questionable movement going on in the lot. However, I booked a room with a no return policy so I had to stay.

Pros: Reasonably priced, great shower and water temp, no bugs in my room at least, room set up to deter bed bugs by having metal bed frame and laminate floors, close to many things.

Cons: Dirty towels (like recently used, refolded, and placed back on shelf), a weird digital glass mirror that made me feel watched, too many people wandering around the area, not enough parking.

Conclusion: I’m quite sure there’s other low cost rooms in the area that I would forfeit my payment rather than stay, so this one isn’t bad enough not to stay, but it is a last resort for me.

Self

2/10

Poor

27 Mar 2026

Chris

Did not feel safe parking my truck or being there with my wife. Pictures look better than in person. Now I’m fighting to get a refund since we did not stay. Can’t get ahold of the front desk abs Expedia is not being much help.

Family

6/10

Pleasant

25 Mar 2026

Gary

Inside the room was mostly acceptable. The bathroom was very compact. There was very minimal room in the bathroom to dress. I have a special needs child, and the space in the bathroom was very challenging. The room's exterior (outside grounds) was very questionable for different reasons. At night, the local clientele or patrons were very loud with alcohol containers left in the parking lot. The following morning, there were bags of trash at the base of the stairs as though someone was evicted. The continental breakfast was not available within the advertised time for it. The continental breakfast area appeared to be a BYOB (bring your own breakfast). A staff member appeared to be trying to get the coffee dispenser to work. In frustration, the staff member gave up and walked away.

Friends_and_family Family

2/10

Poor

17 Mar 2026

Dominic

Hotel employee gave me a key, when I went to the room it was occupied with 4 people. The area is sketchy, and when my key failed to work to my new room, the late night employee was nowhere to be found. It wasn’t until myself and a couple other unhappy guests knocked on the “private” office door, he finally emerged, clearly having just woken up.

Self

2/10

Poor

15 Mar 2026

Salvinia

The room had roaches and a rat under the bed I didn't even have a blanket just sheets they door didn't lock

Partner

2/10

Poor

13 Mar 2026

Jacob

Cockroaches.

2/10

Poor

05 Mar 2026

Leah

The place was not as described. Place was disgusting. I entered room and it was gross. Condom on the floor, pee in toilet, and room smelled of weed and cigarettes. The 2nd room he tried was not put together pillows off couch and still smelled. The front desk guy was very polite and apologized numerous times.

Partner

6/10

Pleasant

02 Mar 2026

Elisa

Front desk very nice room could use better cleaning did not feel safe outside

Partner

2/10

Poor

27 Feb 2026

Lesiant

One bed was missing a blanket and sheets were pulled back like someone used it and room smelled like cigarettes. Property was dirty and had people walking around and sitting in front of there rooms. Felt unsafe the moment we pulled up

Family_with_children

2/10

Poor

15 Feb 2026

Amanda

1 star is too kind...Run. do not get fooled by pictures. The room smelled like it had been smoked in for 20 years. Front staff uninterested in any kind of customer service. Music blaring all night, remote didnt work than TV turned on mysteriously at 1 am full blast. Drugs bust happened with police. People live here full time. Ended up finding a different place!

Leisure Family

2/10

Poor

15 Feb 2026

Kenisha

Does not look anything like on the web. One bed was missing pillows, the door wouldn’t close all the way looked like it had been kicked in. The shower was grey and black with dirt. The sink was stained red from something splashing on it. We didn’t get enough towels after asking. Something bit my husband on the nose as we slept. Will never stay here again.

Leisure Partner

2/10

Poor

14 Feb 2026

Taressa

Unsafe, very dirty, holes in all the curtains, people yelling and engines roaring and a party hanging out of many of the hotel rooms. Such an injustice to the people that are using Expedia trying to save a buck.

Business Family

2/10

Poor

14 Feb 2026

Devyn

Upon arrival GAVE MY FAMILY A NON- WORKING ROOM
NO MICROWAVE
DIRTY SHEETS
NO HOT WATER
DIRTY FLOOR/ COUNTERTOPS
RIPPED CURTAINS

Exchanged rooms, with same issues in both, DOES NOT LOOK LIKE THE PICTURE ADVERTISED

Leisure Family_with_children

2/10

Poor

10 Feb 2026

JOSEPH Kory

Room was very neglected to say the least.

Business Self

2/10

Poor

02 Feb 2026

dorothy

All of the above

Business Family

10/10

Exceptional

02 Feb 2026

Daniel

Yes

2/10

Poor

01 Feb 2026

Birodh

I will not try again.

10/10

Exceptional

01 Feb 2026

Daniel

Yes

Business

2/10

Poor

30 Jan 2026

Ian

Cancelled my reservation w/o notification

2/10

Poor

29 Jan 2026

Tanya

The room was already occupied. I could have been seriously hurt by someone that was feeling attacked. I was then told they could give me another room but my car would not be where I look out and can see it. I am sorry but I will not park where I can’t see my car.

Partner

4/10

Poor

26 Jan 2026

Fabian

Heating AC was broken in the middle of winter freeze and the front desk just kept taking me in circles.

Business Self

2/10

Poor

24 Jan 2026

Randy

Terrible smell of marijuana smoke gave me constant headache. It felt unsafe staying there.

Friends_and_family Friends

2/10

Poor

22 Jan 2026

David

Room was dirty, woke up to roaches on the bed, staff was not friendly, and I felt unsafe the whole time. Music blasting at all hours, people yelling. Was in town for work and this place made work harder because of the lack of sleep I had. Not worth what I paid, needing a refund asap. Hands down the worst motel/hotel I’ve ever stayed at. Would have given it a 0 star if I could.

Business

6/10

Pleasant

20 Jan 2026

Elisa

Room was ok engineering needs to fix a few things in the room . Cleaning was not good at all . Used Razor left on shelf lots of hair in the shower

Partner

2/10

Poor

18 Jan 2026

Patricia

This is a brothel - did not stay - so scratch and did not get my money back- he said i had only 15 min to decide.

2/10

Poor

10 Jan 2026

Furkan

Should not be a hotel.

Business_and_leisure Self

2/10

Poor

10 Jan 2026

Zujey

I would never stay in this place again. Not safe at all, dirty, roaches, blankets had stains, towels were disguating, people screaming at your door, music loud and staff didnt care

Leisure Self

2/10

Poor

04 Jan 2026

Maria

The rooms were dirty, there were a lot of homeless on the premises and during breakfast hours.

Leisure Family

10/10

Exceptional

03 Jan 2026

Toni

No fridge tho

2/10

Poor

01 Jan 2026

Michael j

Checked out day early no credit. Pretty bad experience not a good value

Self

6/10

Pleasant

31 Dec 2025

Elisa

Was was good just not clean soap in the shower ,stains on the sheets other than that inside the room was ok outside does not feel safe front desk was nice

Partner

2/10

Poor

30 Dec 2025

Krishna

The worst hotel that i’ve been in my hole Life, dirty, just sleep 3 hrs and i have to abandon it, outside in my room theres some dr*g dealers and addicts, i have fear for me and my family

Business Family

6/10

Pleasant

29 Dec 2025

Shabnam Parveen

The room was not clean properly,

6/10

Pleasant

27 Dec 2025

Margarita

Easy access from highway. Front office staff listens to concern. Take time to respond. They were able to give me a handicap room after one day. They need to make sure they have enough toilet paper. They need to comply with this health code for hotels everyday.

Business_and_leisure Partner

2/10

Poor

27 Dec 2025

Kim

AC did not keep room cool

Business

2/10

Poor

27 Dec 2025

Roxans

Zona peligrosa drogadictos en la entrada del lugar balazos en la noche gente droganda en algunas habitaciones

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Daniel

Clean rooms

Business

10/10

Exceptional

27 Dec 2025

Daniel

Clean rooms

Business

10/10

Exceptional

26 Dec 2025

Daniel

Thank you

Business

2/10

Poor

14 Dec 2025

Briuna

Room had no pillows and only one light would work.

2/10

Poor

11 Dec 2025

DENISSE YERED

Se ofrece con desayuno.
Llegamos 8 am y ya no había nada, se solicitó al personal refill y solo hicieron como que buscaban y no sacaron ya nada más
Si no ofrecen que no lo coloquen en la reservación o que dejen claro hasta qué hora es

Friends_and_family Family

2/10

Poor

09 Dec 2025

Wes

The room was just dirty. The chair was broken. The door was broken. There was a vending machine I used, then when I told the front desk it didn't seem to be working, he said that it didn't work. I had already put $2.00 in it and the guy seemed annoyed about giving me the $2.00 back. The police woke us up because they were told that our room was where a verbal disturbance was... it wasn't. After the police chased us out of our room for something that was going on in a different room we spent quite a while in our car, then left in the morning.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Nadia

a lot of ants roaches , very ghetto

10/10

Exceptional

05 Dec 2025

Debbie

Great

10/10

Exceptional

01 Dec 2025

Carole

Clean room, professional and friendly staff.

4/10

Poor

01 Dec 2025

Sabrinia

No fridge, no microwave. Had to throw out expensive leftovers from my Thanksgiving dinner with my daughter who i hadn't seen in a year. Was there from Thursday til Sunday and no maid service to check trash or ask about fresh towels or bedding. Ac/heat fan was so loud had issues sleeping

Self

2/10

Poor

29 Nov 2025

Gary

I was quite surprised by the appearance of the facility and the room. I thought the Wyndham name would be good, but alas, I was fooled. There was mold all over in the room. The door had the appearance of being broken in once the toilet was slow to flush. I definitely would not recommend. A jail would have better items for breakfast. The breakfast bar was dirty and mostly empty during the entire time of my stay.

Business Pet

2/10

Poor

25 Nov 2025

Lluvia

False advertising no breakfast include , no clean towels provided bery bad unsafe location

Business Family_with_children

2/10

Poor

24 Nov 2025

Keeyuh

The breakfast is not fresh. No fruit. At 7:30am, muffins are no more. The only breakfast are white toasts and two cereals.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Nicholette

Price point is on point.

2/10

Poor

18 Nov 2025

elizabeth

The room was not clean, the lining on both beds were extremely dirty at the bottom. Checkout was okay but the front desk can surely do better on speaking to guests with a postive attitude. Lastly it is false advertisement by displaying on the website stating there’s hot and ready continental breakfast, which there was not, and the breakfast area was also unsanitary as well, and false advertising for having supposedly having very well put rooms which was not the case. Extremely disappointing with this hotel.

Business_and_leisure Family

2/10

Poor

18 Nov 2025

Christopher

Of the hundreds of places I have stayed, this is by far the worst. The place should be shut down. Multiple mechanical issues/broken furniture. One guy at breakfast said his door would not even lock. People screaming in the middle of the night, drug use, and I think more than a few prostitutes using this hotel. Breakfast consisted of empty coffee urns and cereal with no milk; nothing else available. Avoid this \"motel\" at all costs.

Business Self

2/10

Poor

16 Nov 2025

Norberto

No hot water
I couldn't take a bath.
I had to go somewhere else to bathe.
I need my regund please

Leisure

2/10

Poor

13 Nov 2025

Donald

No Hot water. Department of Health should shut this place down.

Self

4/10

Poor

12 Nov 2025

Isaiah

Room was fairly cleaned. We never had a remote for the tv the entire time. They never had extra pillows, towels or blankets (we were actually questioned why we needed extra). Front desk attendant actually didn’t have any shoes on. THEY DO NOT HAVE BREAKFAST (unless you count cereal and oatmeal packs). Don't count on the Mexican restaurant next door! (WE GOT FOOD POISONING!) Lots of activity from both Hotel Staff and Guests (Staff power washing doors at 9am & people yelling in the parking lots at 2am). We were very cautious about our valuables in the car because of the amount of houseless people lurking & loitering in the parking lots. Only positive thing I can say is how close it is to the University area. (If you’re hungry, take a little drive to the nearest P.Terrys)

Partner

10/10

Exceptional

11 Nov 2025

RAQUEL

Good services

Business Partner

2/10

Poor

03 Nov 2025

Tommye

Room was not like the picture. It was terrible. Ended up getting another hotel.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

RUSSELL

professional management, nice rooms, clean

Business

10/10

Exceptional

02 Nov 2025

RUSSELL

good housekeeping, clean rooms, professional management

Business

2/10

Poor

02 Nov 2025

Arturo

This hotel is horribly maintained. The floor inside the room was dirtier than the streets. There were bugs in the room. Never staying there again.

Business_and_leisure Friends

10/10

Exceptional

02 Nov 2025

RUSSELL

clean room, good housekeeping service, nice breakfast, professional management, front desk service

Business

2/10

Poor

01 Nov 2025

Alejandro

Room was very outdated, Closet doors were coming apart.
Not even close to what the pictures shown when booking. I give one star because there’s nothing lower.
I would not recomend it. Was very expensive for the type of room given.

Friends_and_family Friends

2/10

Poor

31 Oct 2025

Yuneiri

Poor service no breakfast

2/10

Poor

29 Oct 2025

Courtney

Stained sheets, broken furniture, dirty bathroom, rude staff,

4/10

Poor

24 Oct 2025

Laurie

Pretty sketchy area.

Friends_and_family Family

2/10

Poor

24 Oct 2025

John

The entire area besides the Main entrance was dirty unkept and full of pothole in the assault The area I was in had multiple drug interactions and prostitutes. The interior of my unit has the plastic wood flooring improperly installed, the Ceiling in the main room had an enormous patch that was not completed w/ holes and no Popcorn ceiling applied to match. Also the ceiling was falling down in the bathroom above the shower fixture and the shower pan was to tall above the floor for code and the drain was installed in the opposite end of the shower pan ( supposed to be under the fixture). And the shower curtain was a joke, completely useless allowing water to flood the floor. The height of the pan could cause injury exiting the shower due to it height and the emminant water that leaked from the shower curtain. And last was the decorated and crumbling at the bottom of the shower room with rusted door hinges. I am a retired General Contractor and this room was a construction nightmare, there was not a trade of work done in this room that a Homeowner would have done a better job. I would have left but it was Formula 1 weekend and the prices were exorbanatly high, and went to see a Concert at the Moody Center. I would never recommend my worst enemy to stay at this Wyndham Hampton. I would advise your company to examine this Wyndham and consider removing your Company on this property.
John P. Toal

Leisure Self

2/10

Poor

22 Oct 2025

Gillian

Booked via Expedia and arrived to a scary property that had no record of our reservation. The front desk staff was not helpful, not friendly, not accommodating, and didn’t have any solutions. Don’t stay here.

2/10

Poor

19 Oct 2025

PAULA

Never stay at this location. It was horrible in every aspect. I swear the floor has not been mopped in months. I asked them to mop it but they never did. I requested a toilet paper holder and extra towels and never received either. Keep in mind I went to front desk 4 times trying to obtain these items.

Partner

10/10

Exceptional

14 Oct 2025

Vincent

Plenty of spaces to park in. There was a space available in front of my room.

Business

2/10

Poor

12 Oct 2025

Shayna

Holes in walls, incorrect door seals so there were roaches, drug dealers outside, water damage on walls and floors, lightly stained sheets, dusty, etc. Not what was pictured. The rooms look like 20 years after the pictures that are advertised.

Leisure Family

2/10

Poor

12 Oct 2025

*HEART

Dirty had cockroaches, sheets had previous guest hair which means they weren’t washed. So disappointed that Expedia has them listed

6/10

Pleasant

10 Oct 2025

Stephanie

I booked a flight + hotel package through Expedia. About a week after purchase, I was notified that the original hotel was cancelled and that I would be moved to another property at no additional cost by Expedia. Unfortunately, the replacement hotel (Baymont by Wyndham) was far below the standard I expected when I booked my trip.

The photos online looked somewhat similar to the actual room, but the overall quality did not match what was advertised. The hotel felt more like a stopover spot rather than a vacation stay. The surrounding area did not feel very safe or welcoming.

Breakfast was advertised, but it was extremely limited — only cereal, toast, and coffee. The waffle maker had no batter available, so it felt misleading to say breakfast was included.

The bathroom design was also impractical. The shower was placed so low that anyone over 6 feet tall would struggle to use it comfortably.

Overall, this substitution was not a fair equivalent to the hotel I originally booked. I strongly recommend that Expedia ensures customers are moved to comparable properties in cases of overbooking.

Leisure Family

2/10

Poor

05 Oct 2025

Pablo

In reality there was not breakfast! The facilities are horrible!

6/10

Pleasant

05 Oct 2025

Cameron

Not a huge fan but it was survivable / beware the nasty lady at the registration desk. She sucks

Business_and_leisure Self

6/10

Pleasant

05 Oct 2025

Cameron

The lady who greets guests is a terrible human being. She plays favorites and frankly should quit. Sam is the one person who sort of gets it. I guess I understand that their clientele is sort of rough generally but the staff brings any grief on themselves. But avoid the nasty lady (short, heavy, terrible attitude .. ) yeah she kinda ruined it for me.

Business_and_leisure

4/10

Poor

04 Oct 2025

Aaron

A back up of raw sewage came into the whole building on my weeks stay 2 days have passed and no one has come to clean .

Self

10/10

Exceptional

30 Sep 2025

Elizabeth

The staff is great. They were all so friendly and welcoming. I had an extended stay there and they made me feel at home. There was limited parking on the side of the building my room was on but not a deal breaker. Great value along with great customer service.

Leisure Pet

2/10

Poor

21 Sep 2025

Daniel

My room smelled like cigarette smoke and we had an user roll of toilet paper.

Leisure Family

2/10

Poor

21 Sep 2025

Michele

TV, you pretty much have to a rocket scientist to just turn it on.

Business Self

4/10

Poor

21 Sep 2025

Sheena

Beds looked like they had been slept on and weren't even bothered to remake or change sheets. The bath tub was so dirty... looked like it hadn't been scrubbed in months. The only option for breakfast was cereal even though their site states \"hot breakfast\" including eggs, waffles, and sausage. Everything was disappointing and dirty.

Leisure Family

2/10

Poor

18 Sep 2025

Mya

I did not like how I was treated waiting for my ride. It did take awhile but I never had services like that before.

10/10

Exceptional

18 Sep 2025

Nico

Everything was perfect

8/10

Excellent

16 Sep 2025

Kenneth

Very friendly staff.

Self

10/10

Exceptional

13 Sep 2025

Robert

The gentleman that attended us, was the best. Professional and courteous.

Business Partner

10/10

Exceptional

07 Sep 2025

Tetiana

It was pretty good for that price. Room was nice and clean.

2/10

Poor

06 Sep 2025

Jaime

Property is nothing like pictures .
thought i had canceled reservation with front desk but come to find out they actually didnt cancel andbthe kept my money.

Business_and_leisure Family

2/10

Poor

30 Aug 2025

Mirka

This place was extremely dirty and unsafe. We did not spend the night.

4/10

Poor

28 Aug 2025

Brian

Clerk charged everyone extra money at check in.
No parking except for handicaped spaces.
Bathroom sink clogged with standing water in it.
Shower was luke warm at best. Toilet seat broken.
THE list goes on.

Business_and_leisure Self

10/10

Exceptional

27 Aug 2025

Wilfredo