DoubleTree by Hilton Austin Northwest

DoubleTree by Hilton Austin Northwest - Arboretum

United States , Austin - TX
Austin, 8901 Business Park Dr
Show on Google | Website | Map

100 reviews shown

4/10

Poor

28 Apr 2026

Jillian Joy

Upon checking in the toilet in my room pretty immediately started gushing. It actually leaked through the ceiling to the reception desk below. The staff was very nice and did their best to take care of it. They quickly moved me to another room. The property wasn't very clean or in great shape.

Friends

10/10

Exceptional

27 Apr 2026

Sanjay

comfortable and clean

Self

10/10

Exceptional

18 Apr 2026

martina

Reserved here for my mother and just loved everything. Thx 😊

8/10

Excellent

17 Apr 2026

MALLA

The place was wonderful. My only dislikes were you had to pay for breakfast and for parking each day of your stay. Otherwise everything was great.

Friends

10/10

Exceptional

12 Apr 2026

Linda

A good selection and variety food at the breakfast bar. The Breakfast menu has good selection as well. The hotel room was clean and neat and comfy.

Friends

8/10

Excellent

12 Apr 2026

Rene

Room clean.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Aaron

Clean

8/10

Excellent

09 Apr 2026

Oshea

The staff was very helpful!

Family

6/10

Pleasant

06 Apr 2026

Heather

Staff is very nice and accommodating. I stayed 4 nights. The condition of the room could’ve been much better. It smelled and my eyes and nose ran the whole time. Might be moldy. The A/C was so loud when it clicked on you could not hear the tv. Although very convenient location I will not stay here again.

Self

10/10

Exceptional

06 Apr 2026

Kristie

Most comfortable bed and pillow that I ever had in a hotel
5 stars

10/10

Exceptional

05 Apr 2026

Anthony

this was a great hotel, rooms need updating but still are very roomy and comfortable.

Self

10/10

Exceptional

05 Apr 2026

Conrad

I didn't used it

Partner

10/10

Exceptional

02 Apr 2026

Martin

N/a

6/10

Pleasant

31 Mar 2026

Pamela

As I sat in my room, I heard the lock click, and the door opened - I had the safety latch on, so they were not able to get inside. I immediately went to the door, and no one was visible. I called the front desk to investigate and was told it was a maintenance person who accidentally went to the wrong room. This behavior is not acceptable under any circumstances. Any worker should knock on a door and identify themselves before trying to access a room. They also should not run away when they realize a mistake was made. If this were truly what happened, my expectation would be for the person to remain at the door with their identification clearly displayed to explain who they are and why they were attempting to access the room. After calling the front desk, I would also expect to receive a communication from leadership letting me know the issue was documented and escalated, and assuring me there was a plan in place to reduce the chance it could happen in the future. Definitely not the response I expected from a Hilton facility.

Self

10/10

Exceptional

28 Mar 2026

Manuel

Everything was great breakfast was good just a lil pricy in my opinion 20 bucks other than that excellent comfortable stay

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

Audra

Only ate there once

Partner

8/10

Excellent

23 Mar 2026

Antonio

Clean room, great staff.

Room needs update.

Family_with_children

6/10

Pleasant

16 Mar 2026

Katlyn

The tv didn’t work

Partner

6/10

Pleasant

15 Mar 2026

Yen

Adequate for the price.

Friends

10/10

Exceptional

15 Mar 2026

Don

Quick and easy check in. Very clean room.

10/10

Exceptional

15 Mar 2026

Val

Neat place overall with welcoming staff, not really any complaints for a weekend stay

Friends

10/10

Exceptional

12 Mar 2026

Mario

Wonderful

Family_with_children

10/10

Exceptional

12 Mar 2026

Sukhjit

Good

8/10

Excellent

08 Mar 2026

Ashley

Just an fyi-tv channels are sparse and what is on does not match the channel it says (example-tv said it was mtv but it was a weather station, said hbo, but was some sort of sport). There were several channels that were not available (Freeform, tnt, tbs). I spent my first evening watching friends reruns on Nickelodeon. Could not cast from my phone either.

Self

6/10

Pleasant

02 Mar 2026

Douglas

Very outdated hotel. It needs major updating. Furniture is like from the 1990's and very dated. Looks like they have not done anything in 20 years. I would highly recommend that the management redo the rooms. Maybe 30 years ago, this was a nice hotel but they let it get rundown

Self

10/10

Exceptional

01 Mar 2026

Derek

The room was spotless, beds were super comfy, and breakfast was excellent. The staff was very courteous. Very relaxing and comfortable 1 day stay. Highly recommended

Self

6/10

Pleasant

01 Mar 2026

James

The room was okay, the bed was comfortable. The shower water pressure was terrible, which was a big problem. The housekeeping staff was the loudest I have ever experienced. They were loud and obnoxiously talking with another from different rooms. The door to my room was not sealed at all which made it difficult to sleep in after 8:00 am. I had to put on my earbuds with loud white music just to drown them out.

Self

10/10

Exceptional

24 Feb 2026

marcelo

Clean room great customer service

10/10

Exceptional

22 Feb 2026

Alyssa

The staff were kind. The room was clean.

Friends

6/10

Pleasant

02 Feb 2026

Shannon

The room was clean but outdated and mediocre. There were a number of things that were less than ideal. The hotel gym was less nice and functional than it appears in the images: one of the two treadmills didn't work, the yoga ball was deflated, the water dispenser was out of water for all 5 days I used the gym and didn't get fixed when i mentioned it to the staff, there were no mats available (hard floor). My sink had an issue, I couldn't open or shut the drain. The shower had really poor water pressure and on two days I couldn't get hot water- when I mentioned this to the desk the person said they do sometimes have issues with the hot water and said fi i run it for like 15-20 minutes in advance its more likely to work...who plans for an extra 20 min to wait for the shower to work! The staff was always nice and friendly, but overall it was kind of meh and didnt turn out to be as nice as it was depicted online.

Business Self

2/10

Poor

29 Jan 2026

Terrence

The room looked like it could use some help infrastructure wise. The water was cold and never warmed up, which happened to be on the coldest day of the year thus far. When I told the front desk about the issue, her response was lacking any empathy and explained that the shower may needed to have been running for 5-10 minutes BEFORE it warmed up. This has by far been one of the worst short stays that I have had in decades.

4/10

Poor

07 Jan 2026

Ebony

There was a constant stale smell in the room for the time of the stay. The drains in the tub and sink, were drained slow. They should be snaked regularly to remove clogs. The counters were sticky, I had to clean as best I could and lay napkins down on the surfaces near the television and desk before placing any of my person items there.

10/10

Exceptional

12 Dec 2025

James

Great hotel and great staff

10/10

Exceptional

06 Dec 2025

Lisa

people are very friendly and nice clean and professional

8/10

Excellent

26 Nov 2025

Anabel

Room was amazing, beds were comfortable, staff was friendly. The only complaint would be about the parking fee. I feel parking should be included with the stay.

6/10

Pleasant

19 Nov 2025

Anh-Thy

Staff was good. The room needs renovation, especially the bathroom.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Pablo

Excelente lugar muy limpio ordenado cómodo muy amable el personal excelente servicio

6/10

Pleasant

14 Nov 2025

Debbie

Staff was rude at first. Room was nice but shower wasn’t full power due faucet broken so bath and shower ran at same time. Ice machine was broken. Plus was the bed and pillows were very comfortable.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Amanda

The staff was very welcoming

Leisure Partner

4/10

Poor

13 Nov 2025

Jasmine

We started off the evening with checking in after driving all day, we go up to our room only to already find there was somebody IN that room. I’m saying their purse, wallets, food, everything was still in the room. Thank God we are decent people and I rushed my friend out the door telling her the room was occupied. Can you imagine? A vile person? If another person would’ve stolen that’s guests things? Money? Etc? We go back to the lobby and explain what happened and all we got was a simple I’m sorry and a “I thought that room was free” and that was it, here’s your new key enjoy your stay. When I asked about complimentary breakfast the employee just informed me of the hours and that was it. Leading me to believe it was included in with our stay or because of my hiltons honors. Well fast forward to Sunday and we consume said breakfast and we’re then told we would be charged $20 each for it. The manager on duty was EXTREMELY rude and dismissive to my friend, they DID not acknowledge that their employee made a mistake and still charged us for breakfast didn’t even apologize sincerely or correctly for the check in incident, that could’ve been a bad situation. Everyone carry’s in Texas what if that person staying in the room acted before asking questions to someone randomly walking into their room? The hotel didn’t care for our feelings or safety. Overall it was just the worst Hilton I’ve ever stayed at. The manager even tried to give us an HR business card for our complaint.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Efren

Clean

10/10

Exceptional

03 Nov 2025

James

Great

Leisure

6/10

Pleasant

27 Oct 2025

Patrick

Not recommended

We will not stay at this hotel again. The location was fine, but we had to pay to park in an open lot. It should be garage parking if you have to pay. Also, the shower curtain rod was installed wrong so the curtain kept slipping into the middle of the shower, so it was basically like not having a curtain at all. When the AC kicks on, it is very loud and doesn't even keep the room cool. We didn't have an outdoor view from our room, so we looked out on the lobby/breakfast area. Very strange! I guess we could have waved at people as they eat their breakfast. The furniture in the room looked like it was from a thrift store. There was plenty of room to put a small sofa in the room for seating, but it just had a small chair in the corner. The staff was friendly.

Partner

10/10

Exceptional

15 Oct 2025

Joshua

Better AC

Business Self

10/10

Exceptional

13 Oct 2025

Steven

All good

10/10

Exceptional

12 Oct 2025

*HEART

Clean

2/10

Poor

06 Oct 2025

Jason

Horrible experience. Hotel let a group destroy the neighboring room causing 4hrs of construction volume noise until they finally destroyed the room enough they flooded their room, hallway, my room, and all adjacent rooms below me. Guests were reported 3hrs before this happened. Water damage to my computer and weightlifting sensors that will cost me over 3k$ to replace.

Business_and_leisure Self

2/10

Poor

06 Oct 2025

Charvette

On the particular weekend that I was booked the hotel had a water leak on the property.
That lasted for several hours, no running water. The management was very apologetic however was able to shower or prepare for my engagement. The pipes burst.

Leisure Family

10/10

Exceptional

02 Oct 2025

Gerson

Very friendly staff and very easy check in and check out.

Leisure Self

10/10

Exceptional

02 Oct 2025

Alice

This was a Lovely place to stay, my son flew from Nashville and we drove to Austin from Beaumont, TX to visit with him! Lots closer than Nashville! We enjoyed the stay. ALEX in the bar/restaurant was especially cordial and the front desk clerk, don't remember the name, it was the night clerk, not the female but the male. Thanks we will consider this location next time we are in Austin!

Partner

6/10

Pleasant

01 Oct 2025

Hans

I was booked in a room facing to the interior courtyard arboretum which was not great. I think hotel would have been fine if booked in a room on the outside walls of the hotel. The interior of the room was nicely furnished, clean and updated. Hotel in general is dated but has been up dated. I would only stay there again if on an outside room.

Friends_and_family Friends

6/10

Pleasant

29 Sep 2025

Andrea

Business_and_leisure Family

6/10

Pleasant

28 Sep 2025

Cara

Bed was comfortable and the room was cool and quiet.
You have to pay to park. It’s $17 a day the breakfast was okay but was $20 a person and it’s buffet style.
The toilet wouldn’t flush well and it was called in but wasn’t fixed.

Business

4/10

Poor

24 Sep 2025

Jace

Toilet ran all night, TV was spotty and barely worked, shower took forever to get hot, no continental breakfast. You have to pay for parking but they wont

10/10

Exceptional

23 Sep 2025

Eduardo v pena

Thank you

Business Self

6/10

Pleasant

19 Sep 2025

Rosie

I was annoyed that housekeeping came to knock at 8:30am. The room was not very clean and the staff was not very friendly.

4/10

Poor

19 Sep 2025

Tyechia

But hey the staff was nice

Top of the list as the worst stays. First room had a loud constant water pouring sound and loud other noises in the walls. Staff was nice and switched rooms. Second room was better when it came to the noise overall look of the room a 4. The bathroom a 1 and there was bugs running across the floor the next morning when i turn the lights on. All of our food was ruined because the refrigerator wasn't working and the next morning I realized the coffee pot nor hair dryer worked. At that point I just checked out and left that place to continue my trip.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Shamika

Its great

Self

4/10

Poor

06 Sep 2025

Ian

If you want to settle - stay here or keep looking

Odd place. You have to pay to park in a surface lot at a hotel that isn’t close to downtown. Why pay $15 to park in a lot that is 1/4 full? No coffee pot in the room - that’s circa 1982. Minimum expectation is coffee in the room. And don’t go ask the lobby. They said that when they are out of coffee in the morning. They don’t make more. Oh and no small fridge in the room. Expect so much more of a doubletree.

Partner

10/10

Exceptional

05 Sep 2025

John

Clean room. Friendly staff.

Leisure Self

4/10

Poor

03 Sep 2025

Verified traveler

Wouldn't do it again!

There were fake eye lashes and hair on the night stand. Therw was a nicotine wrapper on the counter near the tv. The remote had a hardened white substance in that had to be removed before use. The phone did not work. The desk was also stained and dirty. The beds appeared to be clean, and because I was extremely tired, I didn't request a full refund. Not to mention I minght not have been able to find another room, and I didn't want the hassle. Extremely disappointed. I forgot to mention I also had to pay for parking!!!

Business

10/10

Exceptional

02 Sep 2025

Tiffany

Hotel was great

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

siby

Pay for parking middle of nothing

Business Family

10/10

Exceptional

27 Aug 2025

Carl

Helpful staff. Recently remolded common area and it

10/10

Exceptional

26 Aug 2025

Jamie

Emma in restaurants and front desk staf Alex and Celia who i met were so wonderful and made my stay pleasant! I will return to this location.

Leisure Self

4/10

Poor

25 Aug 2025

Roberto

While doing the reservation, there was no indication that the parking was a paid parking, there was no one at the reception desk upon arrival or when checking out. The room temperature and thermostat was not operational, the tub was not draining properly after taking a shower! Overall it was a disappointment stay at a hotel with the Hilton name attached to it!

Leisure Family

10/10

Exceptional

16 Aug 2025

Naomi

It has been a long time since I have stayed in a hotel that was really clean thank you!

10/10

Exceptional

16 Aug 2025

Larry

Bathroom sink was not draining. Reported it Friday early but Friday after lunch was still not draining. Telephone in room did not work. Reported both again late afternoon and by bedtime the sink was draining and the phone working. Overall a great stay.

Business

10/10

Exceptional

14 Aug 2025

Rachel Loren

Bed was very comfortable!

Business Self

6/10

Pleasant

14 Aug 2025

Karla

All ice machines were down.

10/10

Exceptional

10 Aug 2025

Dwanda

The staff was awesome

Leisure Family

6/10

Pleasant

10 Aug 2025

Arturo

Pool was lime green. Checked in on a Thursday…when I asked the front desk what was up, they said that the pump was broken and that a replacement was expected on the next Wednesday (I checked out on Sunday). So there went the swimming. Also…ice machine was broken. When I asked the front desk, they gave me a bag of ice. So there went that. Lastly…the mini fridge did not keep ice cream cold/frozen. After about an hour, I essentially had a pint of a milk shake.

Family

6/10

Pleasant

04 Aug 2025

Nethra

Found that the cleanliness of the room was subpar. There were some stains on the sheets, carpet and nightstand

Friends

8/10

Excellent

02 Aug 2025

Gilbert

After paying for my stay still had to pay for parking

4/10

Poor

27 Jul 2025

Angel

Front desk staff was great, but I didn’t like the fact that we didn’t have room service clean our room after we requested it three times. We didn’t get clean towels by room service, we had to call the front desk and get them ourselves.

4/10

Poor

22 Jul 2025

Laquetta

The hotel staff was very helpful and my room was clean. Very quiet and the bar area was nice

8/10

Excellent

21 Jul 2025

Kurtis

We didn't like having to pay for parking when you have a parking lot. This was unexpected and seems unnecessary. Other than that we enjoyed the one night stay while travelling.

6/10

Pleasant

20 Jul 2025

Kurt

Why a hotel has an outside company charging for outdoor, not supervised parking makes no sense. Charge 10 more for the room. Ridiculous

Self

2/10

Poor

14 Jul 2025

Jeremy

Rather than included in the room charge they charge you separately for parking. That's an additional $20+ per day. In addition booking on Expedia did not include breakfast as advertised. That's another $20 for an a la carte breakfast. Had I known about these additional charges I would not have booked here

Business_and_leisure Self

6/10

Pleasant

06 Jul 2025

Arumugam

Bug in the room and water drained slowly in the bath tub

2/10

Poor

01 Jul 2025

Vania

There was a fire alarm, and they closed breakfast. Since I had already paid I asked if I could get a refund they told me they would write my room number but I didn’t get the refund

10/10

Exceptional

23 Jun 2025

Marcia

Love it! Great location-Celia was so very nice and helpful!

Business Self

10/10

Exceptional

21 Jun 2025

NGON

Good time. Clean place and friendly staff. The fresh cookie are a bonus.

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

Carlos

You have to check in via an app that I can’t access with a confirmation number I don’t have. Just foolishness. A whole lot of technology to make things harder.

Leisure Self

6/10

Pleasant

08 Jun 2025

Elvis

Room was ok it was clean at least. Rest of hotel not so much. Large roaches in hallways. Very dusty especially by the bar area. Pool was dirty and no chairs at the pool at all. Double tree has great properties but it seems this one has been forgotten! Front desk African American lady does overnights she’s terrible. Attitude to go with it as well!

Leisure Family

10/10

Exceptional

08 Jun 2025

Gloria

Pleasant stay

Friends_and_family Family

4/10

Poor

29 May 2025

Yujie

This place is not clean, when I check in room, toilet is not flushed completely, very dirty poor. Kitchen closed one day during my stay. Food is expensive. Will not come back.

Leisure Family

2/10

Poor

24 May 2025

Danny

Can’t check in. System issues. Manager Grant Becket, (512)343-0888, allowed to cancel with a full refund as he wrote ơn his business card. I cancelled it and try to book another place. So bad!!!! Wasted my three hours of waiting. Need Expedia refund my money.

4/10

Poor

23 May 2025

William

My shower didn’t work and the property appeared to be in disrepair. House keeping was knocking on my door at 8:15 am trying to clean the room for some reason.

Leisure

8/10

Excellent

18 May 2025

Ronnie

Great service let down by some specifics

The lady at the front desk was excellent on checkin and check out. Two things let the stay down. The place smelled of weed in the elevator, in the entrance and even in our room. Second $4 for a bottle of water in our room!

Friends_and_family Family

8/10

Excellent

13 May 2025

William

It was nice but only lukewarm water for showers.

Partner

6/10

Pleasant

12 May 2025

Jessica

When I attempted to look out my window it was to the inside of the property which if curtains left open anyone could be watching inside the room.

Leisure Family

8/10

Excellent

11 May 2025

james

Our overall stay at the property was sufficient.

2/10

Poor

09 May 2025

Pamme Mickelson

If there was an option for no stars that’s how I would have rated it. No hot water, renovation trash and mess everywhere. The AGM was so rude and disrespectful. He made a rude comment about my hearing impairment.
We didn’t stay, had to get a different hotel.

Leisure Family

10/10

Exceptional

06 May 2025

Jessica

Nice and affordable spot and close to downtown

Leisure Partner

8/10

Excellent

04 May 2025

Veronica

The hotel is being renovated so as can be expected there was dust due to construction. The hotel is indeed in need of renovation as it is quite outdated. The room was clean and the staff was friendly and helpful. Given the circumstances, I would rate it an overall good. The snack bar is very overpriced. A small bottle of wine was $27! A small bottle of ice ta was $8.50!

Leisure

2/10

Poor

02 May 2025

Justin

Will not be booking with you guys anymore I booked a room some how not on my part got booked for the next day . Guys showed up and we had to purchase a room( which we already paid for. So instead of just moving the day I had pay for another room and didn’t get my money back so there’s that

Business

4/10

Poor

29 Apr 2025

Carolyn

I don't think I'll be returning

This place is under renovation and it is a complete mess. A folding table in the torn up lobby is sporadically manned as the front desk. 2 times I went down to inform them of the lack of hot water in my shower and I couldn't find anyone. There were exposed wires in places, and the view from my room looked like a bunch of frat boys or a degenerate 80s rock band had trashed the place. I tried to cope by hanging out at the bar, only to find that most common liquors weren't available as, according to the bartender, "Someone keeps taking my stuff. " A broken vent in my room would rattle loudly every time the air came on in my room. I turned up the thermostat the first 2 nights so I could sleep without the annoying noise. Unfortunately, the 3rd night it was pretty hot, so I needed the air running. I couldn't sleep with the rattling noise going off every few minutes. I finally gave up trying to sleep and decided to leave early. I went to the "front desk" at 3:30 am to check out and tell them a few things. The man at the desk was busy watching a show and didn't even look up. He mumbled for me to drop the key in the box. I could forgive a lot of things, but there is the further nickle and diming of $15/day for parking, and $20 for breakfast, and the $50 deposit for "incidentals " (which I'd better get back) Seems like they could make a few concessions during the renovation.

Friends_and_family Friends

2/10

Poor

28 Apr 2025

Melissa

They are remodeling it’s bad

Leisure

10/10

Exceptional

27 Apr 2025

Karen

Everything was great, location was great safe and quiet. Only thing is that it is going through upgrades but other than that good.