The Palms Town and Country Club

10/10

Exceptional

22 Apr 2026

Sushila

Good stay experience

Self

10/10

Exceptional

11 Mar 2026

Shresth

My first time, and I had a wonderful time! I am already looking my next booking at this property!

Partner

10/10

Exceptional

08 Mar 2026

Whitley

.

6/10

Pleasant

10 Dec 2025

Sunil

Its ok for a very short stay. No lift so be aware and prepared for hauling the luggage if you are on upper floors. No international power points. The way to rooms has steps all over the way. No trolley to get luggage to the room. Just ok.

Leisure Family

10/10

Exceptional

30 Aug 2025

Itu

Best hotel

Business_and_leisure Self

8/10

Excellent

31 Jan 2025

VAISHALI PALWANKAR

Beautiful property

The property is very nice and beautiful. The location also was quite good. Breakfast menu had adequate variety and the staff was courteous.

The room was very spacious and had a nice historic touch to it. Bathroom was really huge with a tub plus shower stall. Toiletries were basic but nice.

Business

10/10

Exceptional

15 Jun 2024

Ratan

Very comfortable stay and good staff.

Partner

8/10

Excellent

04 Mar 2024

Vashisht

Grounds are beautiful. It's a resort and club but building is old . Good staff.

Leisure Self

8/10

Excellent

27 Oct 2023

Dee

The palms

Stay was good and all the staff were friendly
Has gardens and a really nice pool area with a nice salon available on site
Great ambiance

Business

2/10

Poor

05 Sep 2023

INDRANI

The staff doesn’t help with luggage when you get out of car. They stare at you. They told me I had an incidental charge. I said I didn’t have any charges other than noodles I bought for a small amount. I gave them the money and they didn’t have change so they kept the change. Then they called me saying they forgot to charge tax. Kept harassing me every 30 mins to pay. I’m in a rush to catch my flight. Harassment for a few dollars. I showed proof I am waiting for the bank to approve payee. Don’t stay here.

Business Self

2/10

Poor

18 Aug 2023

HASHEM

Reception is not friendly and duty manager is not cooperative.

Business

4/10

Poor

31 Jul 2023

Rahul

The staff and their hospitality is very poor. They don't even smile at you. Rude behaviour and looks like they just are doing their job in pressure. No valet parking, to swim, you need swimming cap, if you don't have they will ask you to pay 200rs per person for it. And don't know why photography is not allowed near swimming pool. Useless rules. And grass around the rooms are not well maintained.

Leisure Family

4/10

Poor

31 Jul 2023

Jayadev

Not up to the mark mainly staff

8/10

Excellent

04 Mar 2023

Raman

Excellent

Business_and_leisure Family

10/10

Exceptional

30 Jan 2023

Rajeev

Satisfactory!

Business

4/10

Poor

03 Oct 2022

Sankrant

The rudest check-in experience and staff.

First they refused to honor my Expedia booking and I had to pay separately (it was a pre-paid booking).

Then I had a friend visiting and they refused to allow them to hang out in my room.

Never seen service as bad.

Business_and_leisure

8/10

Excellent

27 Mar 2022

Verified traveler

Nice hotel to stay

Friends_and_family Family

8/10

Excellent

11 Feb 2022

Savleen

Beautiful club … surrounded with lots of greenery… but Don’t expect outstanding hospitality from its staff.

Leisure Family

10/10

Exceptional

18 Nov 2021

Sameer

Had a good time !!

Great location, beautiful property with a tranditional feel.

Self

10/10

Exceptional

10 Nov 2021

Rohini

Good hotel, good location

The hotel was very well located, mostly friendly and accommodating staff. My only issue with the hotel is the STRONG synthetic smelling room freshners used in all the rooms which really gave me a massive headache. I had to check 4 rooms before I was forced to upgrade to a room with a balcony to open the doors and get fresh air in, i.e. I had to pay extra just to get normal air into my room.
I highly recommend the Spa/salon and Kiran who gives the most wonderful massage.

Food was good. Too many plastic flowers around for my personal liking but that can be ignored.

Self

10/10

Exceptional

22 Aug 2021

Verified traveler

Excellent ambience

Leisure Family

8/10

Excellent

25 Mar 2021

Verified traveler

Great stay

Amazing property, well laid out giving a feel of a resort. Lots of open space and a very relaxing environment.

Business

10/10

Exceptional

22 Jan 2020

Lok3sh

It is a nicely laid out property with lots of open spaces a d fardens.
Very relaxing considering a busy NCR

Business_and_leisure Family

8/10

Excellent

24 Jun 2019

Verified traveler

I liked all the staff they are all perfect & very helpful with smile.

I do not liked the rooms & bathrooms as they need some maintenance or renovation.
Bed was very hard & not comfortable

Leisure Family

6/10

Pleasant

28 May 2019

HARI RAJ

Check-in takes gruelling 15-20 minutes every time. I expect faster check-in as in other hotels especially on nights when I am already tired.
I am not sure why I am being provided sub-standard rooms when my colleagues get better rooms for same price. Just to be sure, I have confirmed that they did not get any sort of upgrade or such. I think that when they run out of rooms in hotel they allocate rooms in apartments which are not up to standard considering the price paid.

I have stayed a total of 4 nights so far here and its not good. I have moved on to other hotels in recent stay.

10/10

Exceptional

08 May 2019

Gundeep

Amazing

It was an amazing experience. Beautiful and peaceful location.

10/10

Exceptional

01 May 2019

Verified traveler

I like that it is more resort or club like rather than a typical hotel. It gives a good amount of privacy. I would recommend this place.

Business Self

8/10

Excellent

24 Apr 2019

Shrikant

Great value for money !!

I stayed here during my business trip and was very impressed with the quality of room, breakfast spread and overall ambiance. The rooms are specious, very clean and with all amenities. The breakfast spread was excellent and very delicious. The location is also very nice. Overall very happy with the property and will look forward to stay here again.

10/10

Exceptional

18 Apr 2019

Verified traveler

Excellent property, very nice location, easily accessible from all locations

Business Self

6/10

Pleasant

01 Apr 2019

Michelle

Uncomfortable

Considering I was in Gurugaon for business, I needed everything ready and in order to accommodate me as I rush around for meetings. First day I apologized for being in a rush, and they just didn't care and nobody seemed like they knew what they were doing. Card machines weren't working to pay, hotel key card didn't work twice. I felt really uncomfortable, especially when someone asked me if my husband will be joining me. As a 26 year old girl, I felt very uncomfortable, so I had my friend keep me company as I packed my bags to leave, and we even had to pay extra to have a guest enter the room for half an hour. It was a strange experience and all around I felt a hostility there I'm very unhappy with.

2/10

Poor

23 Mar 2019

Verified traveler

Poor quality service and food was pathetic ,the overall room also had old towels.The receptuon service was very poor

8/10

Excellent

30 Jan 2019

ATUL

Simple & comfortable .

Like always ( since I stay here very often ) my STAY was comfortable . I recommend on basis of my experience .

6/10

Pleasant

17 Dec 2018

Verified traveler

It is a Good property that can do much better if the staff is more courteous and supportive. The staff, including the reception staff as well as the restaurant staff requires a lot of Customer service training.

8/10

Excellent

12 Aug 2018

Verified traveler

Good and comfortable . Good breakfast. Reached at night and checked out in the morning.

10/10

Exceptional

08 Jul 2018

Ashish

This is an excellent hotel and for the price we pay this exceeds a 5 star hotel. The staff is what makes this place the best. Staff is pleasant, courteous, helpful. The facilities are awesome. Nice poolside sitting, nicely kept gardens. Room service, food, dining, excellent.
I will stay here in the future. Also, not too far away from international airport and metro station. Can't beat this place.

10/10

Exceptional

25 Jan 2018

ajay

Very good. The rooms and the property is excellent. Service could be improved furthur

6/10

Pleasant

20 Jan 2018

Kver

Terrible experience!!!

I stayed in Palms for one night. Room was good and comfortable. Not happy with the food, not much options you have to choose when it comes to food. Also I had a very horrible experience, I ordered Egg friend rice and Hot chilly sauce and very specially I asked waiter not to use mushrooms in this as I am allergic to that. But when the food arrived and I half finished it I realized that their were 4-5 small pieces of mushrooms. Post that my entire night went for a toss - I suffered with severe cold n cough, fever and vomiting. Such irresponsible behavior this was from the hotel staff side.
Never gonna opt for this hotel again.

10/10

Exceptional

16 Jan 2018

Navtej

Very comfortable stay. Nice Gym.

Had very comfortable stay.....................loved Browns Pub.

8/10

Excellent

03 Jan 2018

Sunita

Pleasurable Stay

It’s pretty good. The thing I liked the most about this was the fact that it has some old Victorian charm to its architecture unlike severely modern hotels. I threw a wedding reception for my son here and decided to stay there for more than a week there after the reception as I really liked the place. Peaceful and tranquil from the insanity of outside world.
The staff is very hospitable, exceptionally so in the breakfast area.

Family

10/10

Exceptional

03 Jan 2018

amarjit

Excellent and fabulous!

Excelly

10/10

Exceptional

26 Dec 2017

ASHISH

Amazing

8/10

Excellent

08 Dec 2017

Verified traveler

Excellent location just minutes from the metro .

The rooms are distributed among some small but very nice buildings.
The negative aspect is in the case of rain having to walk in the open to reach the Reception.
In the building where I stayed, no lift.

10/10

Exceptional

03 Dec 2017

Verified traveler

Lovely boutique hotel

Conveniently located. Excellent fitness facility. Nice restaurant. Friendly staff. A+

10/10

Exceptional

02 Jul 2017

c

Great stay! Definitely be back

Partner

6/10

Pleasant

23 Jun 2017

Verified traveler

Good location, amenities but lacklustre service

While it is a convenient location for business travelers, the staff seems to be always waiting for something else. The tele had some trouble starting up, the room's key card wouldn't work, nor was the wi-fi working at the first few tries. Everything needed a re-do. Most disappointing when you are really looking to catch up on the day's email after a long day's work. Also, it irks the staff to be helpful, one would think.

10/10

Exceptional

11 May 2017

Andrew

Excellent service and location.

10/10

Exceptional

03 May 2017

Suresh Jethmal

Great Value

Better than expected, Great value

8/10

Excellent

02 May 2017

kenneth

Wonderful stay

Nice stay.

8/10

Excellent

28 Mar 2017

Gerda

The hotel and the grounds were lovely. The room was large and well appointed. The pool looked beautiful but, as my boys found out when they ran outside in their bathing suits, it was closed for maintenance. Although I was clear in my reservation, I am not sure if hotels.com communicated to the hotel how many people were going to be in the rooms. They did not have the extra beds set up and we had to ask three times for them. We had dinner in the Asian Fusion Grill Restaurant and it was absolutely great.

Family

6/10

Pleasant

19 Mar 2017

Verified traveler

Just about okay

The stay could have been great if we would have known that the pool and kids area would not be functional at the time of our visit so that we could have opted for a hotel or resort which were providing us with these options as it was a fun and relaxation holiday getaway that we were seeking as a family. The property is decent but service staff is a bit rigid in fulfilling reasonable demands of customers even when a customer requests for slight modifications done in meal for kids / toddlers. I can understand that being a club it has got certain rules to abide but i am not a member and so i paid money for my stay so expecting a pleasant experience as a guest should not be too much to ask for.
The property has immense potential but service to guests needs to be looked into so as to make the experience worth mentioning.

Family