Hyatt Regency Gurgaon

India , Delhi and NCR
Delhi, New Dehli NCR, NH-8, Sector-83, 8
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100 reviews shown

6/10

Pleasant

23 Feb 2026

Diptesh

Front desk staff needs to be more responsive. Rather Han giving guests the run-around.

Self

6/10

Pleasant

22 Feb 2026

Ayush

Room condition was not upto the mark.. not at all maintained.. hygeine standard are not taken care

Friends_and_family Family

2/10

Poor

20 Feb 2026

Ramaswamy

Absolutely terrible. Every way. Room not clean. Towels dirty. Service absolutely terrible.

Self

8/10

Excellent

02 Jan 2026

Rakesh

Decent

Friends_and_family Family

2/10

Poor

31 Dec 2025

Simran

I paid for breakfast, spa combo along with my booking but the staff kept denying

10/10

Exceptional

26 Dec 2025

Prabhat

Good experience overall

10/10

Exceptional

19 Dec 2025

Evelyne

We enjoyed out stay at the Hyatt Gurgaon and felt very well looked after by the staff - especially the serving staff from Sikkim who worked in 'The Lounge', Housekeeping, and the Asst. Front office Manager, all of who went over and beyond our expectations to ensure we were happy and comfortable during our stay. Thank you all for the warm welcome and unforgettable stay at your hotel!

Leisure Partner

4/10

Poor

07 Dec 2025

Khushbu

Our experience at this hotel was utterly disappointing and frustrating. We arrived at 8:15 PM and were forced to wait for our rooms, which lacked basic amenities like towels and shower gels that had to be repeatedly requested. To make matters worse, the noise from a wedding procession at 4 AM was deafening and made it impossible to get a good night's sleep. The breakfast service was equally unimpressive, with used cutlery carelessly placed in the utensil stand and coffee served in chipped, broken cups. The lack of attention to detail and basic hospitality was staggering. Needless to say, I would strongly advise against staying here.

Leisure Partner

2/10

Poor

05 Dec 2025

Sanya

Room, staff, hygiene.. nothing was up to the mark.
I can attach proofs if needed.

Family_with_children

10/10

Exceptional

05 Nov 2025

Emma

Very clean and beautiful suite ( we had an upgrade which was a real treat!) spa for 2 was unbelievably good and very good prices. Breakfast was so varied and catered for every diet. Staff were all very helpful and friendly-highly recommended hotel!

Partner

10/10

Exceptional

31 Oct 2025

Nagesh

Yes

Leisure Family

10/10

Exceptional

29 Oct 2025

Nagesh

All good!

Leisure Family

10/10

Exceptional

07 Apr 2025

Sandeep

The room size was good, bigger than other hotels. The hotel gives a feel of high-end property. The bathroom was quite big too.

Business

2/10

Poor

04 Mar 2025

Sunny

Very disappointed with the hotel staff. Poor service.

Leisure Family_with_children

10/10

Exceptional

24 Feb 2025

Sandeep

Great experience

It was an amazing trip. The Hyatt Regency hotel is very comfortable and clean. The service was excellent. Everyone was very helpful. The breakfast was another plus at this hotel. They had a wide variety to choose from and everything was cooked fresh. Everything was very very clean at this hotel. I highly recommend staying at this hotel.

Friends_and_family Family

10/10

Exceptional

11 Feb 2025

Kamlesh

Every person was very helpful. Great customer service.

Business_and_leisure Friends

4/10

Poor

09 Feb 2025

UDAY

We had issue in bathroom and water was all
Over bathroom. We called for urgent service and nobody showed up to fix the issue for next 2-3 hours

The second issue is when we called front desk to provide service on moving luggage down and they did not send anyone. It was shameful that lady’s have to move all luggage down in elevator. We had total 12 bags and it was very inconvenient.

Leisure Family

2/10

Poor

02 Nov 2024

Verified traveler

Won’t go back

Nothing but issues from checking in to check out. Don’t go to their restaurants unless you want flies in your food. Aircon in our room wasn’t working, was really cold. Reception staff were friendly. The restaurant manager was rude.

Friends_and_family Family

8/10

Excellent

22 Feb 2024

Hemanth Kumar

Shower stand fell off

Business Friends

6/10

Pleasant

15 Feb 2024

MFazal

It seems to be an old property..

Business Self

4/10

Poor

24 Jan 2024

Verified traveler

Not recommended due to cleanliness standards!

Not a nice stay due to hygience condition and cleanliness of room.

Friends_and_family Family

8/10

Excellent

23 Jan 2024

Anthony

Top class hotel with a few flaws easily remedied

Great comfortable hotel. We were there for 6 nights mid January. We did arrive about 11 am and the hotel had our room ready. Not hotels fault I know but there was a thick fog/smog for the entire 6 days we were there. So consequently very cold outside.
The public areas although very clean were quite cool in particular the Club lounge. In the lounge the drinks service was quite slow mostly. Although the light snacks on offer were very tasty and well presented the 2 hot offerings each night were just luke warm.
Although too cold sit outside never mind swim the pool area was very shabby. The outside of the pool was covered in bird droppings and cracked uneven tiles.
No information in rooms regarding hotel facilities.
Be warned, if there is a wedding going on, which lasts 3 days don’t expect an early night. We were on the 12th floor overlooking the hotel entrance where there is a green area to host the weddings and we were kept awake till early hours on 2 of those nights.
The staff at this hotel were all very polite, friendly and helpful. The breakfast was very good with plentiful options. The room was very comfortable as was the bed (like sleeping on a cloud). From here we did trips to the Taj Mahal and Jaipur which took about 3 1/2 to 4 hours to reach from here. Despite the negatives mentioned above it is a top class hotel and we would go back but would like them to address the few negatives above first.

Partner

8/10

Excellent

26 Nov 2023

Dipti

Food and beverages team in Kitchen direct were very helpful indeed.

Rahul Bhardwaj was on duty for most of our stay and his attention to details and customer focus is commendable well done, Rahul and thank you

The team leader in the above section was also very customer focused and attentive. Thank you

Leisure Family

2/10

Poor

24 Oct 2023

Parineeta

Unprofessional staff and front desk manager. Usually refrain from being specific and giving names, but need to mention about Diksha and the harrowing experience. The behavior was totally uncalled for. Arrived at the property after a long flight, did two rounds of walking between the room on the 9th floor and the front desk since the keys for room did not work! Requested Diksha to give spare keys for the 3rd time but still weren’t provided and a new room got allotted on the 14th floor. At the time of check out, went to the front desk to check and to clear all the dues and was told they were already done through expedia. After half an hour and on our way to the airport we get chasers and multiple calls that the dues weren’t paid. And it was simply an “error” from the front desk. When we requested them to get in touch after 10 days once we received the cc statement, we are still being harassed by multiple calls and really rude tone by Ms Diksha, who hence forth I requested not want to engage with!

It is not always the guests who create a ruckus and throw tantrums. The hotel staff has to respectful and empathetic towards the guests. The first rule of hospitality industry is to be able to create an experience, be generous and friendly toward the guests.But no apologies or regret was shown at the time of checking in, when we had to run back and forth between the rooms n front desk.A regular guest at the Delhi Hyatt regency but what ill behaved staff at your Gurgaon property.

4/10

Poor

11 Oct 2023

MOHIT

Ordered food for in room dining and all we got were hung up calls. The manager did take the food on tab but after 2.5 hrs. Never expected this out of Hyatt property.

Leisure Family

4/10

Poor

02 Oct 2023

ishani

Room service was very slow… many basic amenities were not there in the room itself …. AC was not working well … breakfast buffet was below average .. food cold dry …most of them at least … staff was polite but overall experience it does not do justice to Hyatt hotel chain brand name.

Friends

4/10

Poor

02 Oct 2023

Anup

Very average

Leisure Partner

10/10

Exceptional

12 Sep 2023

Sailesh

Cannot go wrong

Amazing hotel. Lovely staff. Excellent food. Will definitely go back when back in Delhi.

Business

8/10

Excellent

10 Sep 2023

baldev

GOOD STAY WITH FAMILY

Not good food this time.

Friends_and_family Family

10/10

Exceptional

04 Jun 2023

Himanshi

I love the stay i enjoyed the jacuzzi area, staff is very nice, the look was awsm and it's so luxurious....💜💜💜

Leisure Partner

8/10

Excellent

29 May 2023

Ankit

Great stay, warm staff

Had a comfortable stay with the family… staff was warm and helping.. special thanks to Mr Gaurav at the reception and Mr Nandeesh at the restaurant who went out of their way to make our stay great.

Friends_and_family Family

10/10

Exceptional

22 Apr 2023

RAJNISH

Business Hotel and nice and decent

Business

10/10

Exceptional

04 Feb 2023

Aishwarya

Liked the service, regular housekeeping and rooms were clean and spacious

Leisure Family

8/10

Excellent

29 Jan 2023

Vineet

Good property. Room Upgrade took a little time

Leisure Family

2/10

Poor

10 Jan 2023

Vikas

Worst 5 star hotel ever !

Worst 5 star hotel we ever stayed. No hygiene standards. Food on floor in restaurant - not even cleaned after 1 day; housekeeping using mouth saliva to open sheets, putting bedsheets on their heads, rooms really run down, property run down, menu's old and stinking , the whole hotel stinks. No service orientation. From restaurant Mayank is a disaster, he made us get up from the breakfast section saying table is reserved when there was no sign - and no one even came by the time we ended, asked him for salt (since table salt was empty) - he went to his section and was seen asking somebody else to give since he told us that we were not sitting in his section! Rahul was nice from restaurant. In room dining - we asked someone to get mouth freshner - the guy asked our room number and never bothered to came back. I think it is just a 3 star business hotel and no - where close to a 5 star or a hotel suitable for families. We will never come back to this hotel.

Friends_and_family Family

10/10

Exceptional

25 Dec 2022

saurabh

Excellent room
Clean
Staff were friendly and given late checkout

Leisure Family_with_children

4/10

Poor

18 Dec 2022

Ravindra

Run down linen

The linen was dirty and run down. From bed linen to foot mats not even up to the level of one star category. One does not expect such shabby linen from Hyatt chain.

Partner

2/10

Poor

09 Dec 2022

Bhupender

I lodged a complaint with hotel management, the washroom was dirty and drainage was blocked, we couldn't take showers, staff didn't do much to fix the issues and also didn't have the courtesy to offer us a change of room. From no angle its a 5 star hotel(I used my filter criteria). I would rate this hotel below 2 star. I have photos and video too if you need me to share with you.

Leisure Family_with_children

2/10

Poor

09 Dec 2022

Inderjeet

Worst property I ever stayed at

Business_and_leisure Friends

10/10

Exceptional

18 Jul 2022

Mithilesh

Overall good experience.

Leisure Family_with_children

2/10

Poor

11 Jun 2022

Verified traveler

Ac was pathetic not able to sleep

It was pathetic night they not able to fix the ac issue in the room and also denied for refund so I checked out early to look out for other hotel so I can sleep atleast for few hours as I had a business meeting planned for next day.

Friends_and_family Friends

6/10

Pleasant

30 May 2022

aditya

Normal hotel...

Rude staff at reception and bar... Won't be coming here again..... Need more focus on customer service

Business

2/10

Poor

19 May 2022

Viral

This did not look like a Hyatt property.
Rooms: Very bad condition, towels where dirty in the bathroom, Mirros and tables where not cleaned properly, and showers did not work properly:

Food: Was there for three days and the breakfast spead was small and not fresh. Luch and Dinner was served in the baquet as i was there for a funtion and the quality was of a three star hotel.

The olny good thing about the hotel is the staff and the lobby.

Business Self

4/10

Poor

20 Apr 2022

Suman

nothing was unique. very disappointing staff

Leisure Family

6/10

Pleasant

22 Mar 2022

Sanjeev

i must say that the rooms need to have the mini bar full...a customer who stays there and pays 5000 a night must not have ti call for the mini bar to be filled...cheap

Leisure Self

10/10

Exceptional

21 Mar 2022

Arsene

Amazing staff.

Business

10/10

Exceptional

07 Oct 2021

Aditya

VERY COMFORTABLE STAY, JUST THAT THE SHOWERS NEED A BIT MORE CLEANING ON THE SURFACE
LARGE ROOMS WITH GOOD AIRCON AND COURTEOUS STAFF , WELL DONE HYATT

Friends_and_family Family

2/10

Poor

17 Sep 2021

Adavippa

Bad Experience

Service was very poor.. no body ready to attend .. food was not at all good .. never thought that Hyatt will be like this. we never prefer this hotel in future

Business

2/10

Poor

14 Sep 2021

Shubhi

not recommended

Leisure Family_with_children

10/10

Exceptional

21 Aug 2021

Verified traveler

This is a good hotel

Leisure Family

6/10

Pleasant

22 Feb 2021

Gitesh

Average stay

Not happy with overall stay, slow service , food quality not good,
but courtesy and supportwise , its was ok.. not at all at level of 5star

Friends_and_family Family

8/10

Excellent

04 Jan 2021

Verified traveler

My stay was awesome at Hyatt Regency, Gurgaon. What I like the most is the cleanliness of the rooms in fact the whole property was clean.
The things which I didn't like about them was there was no valet parking which should be there being it a 5-star property and there were limited options available in breakfast buffet.

Friends_and_family Partner

10/10

Exceptional

12 Nov 2020

mohammed

its good

Business

10/10

Exceptional

14 Oct 2020

Verified traveler

Excellent stay and friendly staff. Rooms were very clean.

Leisure Family_with_children

2/10

Poor

18 Aug 2020

Kanwaldeep

The checkin took us more than an hour despite being a platinum member of Hyatt Gold. Apart from that the quality of food served was below standard even though we had spoken to the Director F&B!

Leisure Family

10/10

Exceptional

20 Feb 2020

Verified traveler

I had wonderful time and my stay was pleasant. Hope to go back again.

8/10

Excellent

18 Feb 2020

Claus

Bathroom in poor condition (service door at the bath tub fixed with tape, blind broken), overall pretty worn out.

Business Self

10/10

Exceptional

05 Feb 2020

Arun

Great hotel

Fabulous hotel. Great service and room

Partner

8/10

Excellent

02 Jan 2020

Ravindra

Hotel food is very expensive. No restaurant facilities, shopping mall/center close by.

Friends_and_family Family

10/10

Exceptional

01 Jan 2020

SUPERB WORLD CLASS HOTEL

I Would Rate it ..as Among
The TOP MOST
HOTEL ..Globally

Ive Been to more than 50 Countries
Worldwide...

EXCELLENT Property
Outstanding Service
One of the Most Lavish Breakfast

It will Exceed your Expectations

Business Self

10/10

Exceptional

17 Dec 2019

Verified traveler

All the staff was amazing and so helpful. The room was big and clean. I was there for 2 1/2 weeks and everyone went above and beyond to make sure i was comfortable.

Self

8/10

Excellent

03 Dec 2019

MAMTA

Good

The service in the rooms needs effort ?the property is beau inside with good conference facilities .

The Restaurant staff needs to be speedy and service needs to be improved at check in desk

The glass windows do not avoid the sound of trucks from outside at night

Business

8/10

Excellent

02 Dec 2019

francis

Great value, caters for Westerners

great comfort in the room, quality buffet style food options, great value hotel . Avoid rooms with number 30 as next to noisy lift

Business

10/10

Exceptional

21 Nov 2019

Shaan

Near InfoCity

Great hotel for business purpose. Large breakfast and nice rooms

Business

8/10

Excellent

16 Oct 2019

Sadath

Distance from the city centre is an issue to select it for stay during different programmes.

8/10

Excellent

01 Sep 2019

Pratyush

A nice friendly hotel but a bit far from delhi

For a happy go merry person, its a fabulous hotel with big comfortable rooms/washroom, fabulous aravali hills' view, elaborate buffet spread and friendly staff. However, to a discerning eye, the budget constraints the hotel is going through and low occupancy effects are apparent. Though the stay was pleasant overall (30th-31st august 2019), we could not enjoy the swimming pool as it was teeming with live mosquitoes and insects. We did not feel it safe to swim in it, though other guests were enjoying. We brought it to notice of duty manager, but the problem could not be rectified during my full duration of stay.

Family

10/10

Exceptional

12 Aug 2019

meenupriya

Amazing stay and beautiful hotel! Spot on!

Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Very nice and clean property. Very accommodating staff.

Leisure Family

8/10

Excellent

06 Aug 2019

Andrew

Value for money, little car from Gurgaon

It’s quite a distance out of Gurgaon, but once you in the expressway it doesn’t actually take that long to reach. I stay here often, they frequently run specials so look out. The local area is pretty isolated but if you control your schedule and don’t need to be close to airport then it’s not a bad option.

10/10

Exceptional

22 Jul 2019

Verified traveler

Great service good people well most definitely return

Business_and_leisure Family

10/10

Exceptional

19 Jul 2019

Debanshu

Excellent Property

Check in process too complicated

4/10

Poor

25 Jun 2019

Verified traveler

Breakfast was not good
Room service slow
Overall if rating has to be done 3 out of 5 stars

Friends_and_family Family

10/10

Exceptional

23 Jun 2019

Verified traveler

The property was well maintained and the staff was very responsive for all the help needed.

Leisure Partner

6/10

Pleasant

18 Jun 2019

Verified traveler

Property is good, nice atmosphere. Services are not up to the mark.

Leisure Friends

8/10

Excellent

07 Jun 2019

Verified traveler

Comfortable stay at affordable pricing. A little far from the airport

Business Self

6/10

Pleasant

02 Jun 2019

Verified traveler

swiwmig pool was not deep..so cud nt enjoy the pool..

Leisure Family_with_children

10/10

Exceptional

25 May 2019

Verified traveler

A gem

Lovely, modern spacious hotel. Great customer service, an efficient professional staff and quick room service. The rooms are comfortable and the bathrooms are large with great amenities. I had food and cocktails in the business lounge and the food was amazing! I love this hotel and would definitely come back!

10/10

Exceptional

06 May 2019

Verified traveler

The Staff was very courteous and helpful! Food was good.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2019

Verified traveler

Hyatt is a brand which I like the most and the way the take care of their guests is really marvellous. Keep up the good work and maintain.

Leisure Family

6/10

Pleasant

06 Apr 2019

Ankit

Unhappy

It was okay. Nothing great. There was muddy water flowing through bath tub faucet. Towel quality was rough. Staff was unfriendly. Nothing to do nearby also. Not worth the price. Will strongly not recommend.

Partner

10/10

Exceptional

18 Mar 2019

Verified traveler

Room as clean. Brwakfast was excellent amso staff was so friendly ans helpful :)

Friends_and_family Family

10/10

Exceptional

14 Mar 2019

Verified traveler

Excellent decor, courteous staff and very comfortable hotel. Th only negative aspect was damaged road that leads to the hotel.

Friends_and_family Family

8/10

Excellent

02 Feb 2019

Brian

Good hotel

Good hotel but it is away from all offices or shops , you need transport . Food good , rooms are good and large and clean

8/10

Excellent

10 Jan 2019

Gaurav

It was nice staying there hotel is very beautiful clean and staff is very cooperative

Family

10/10

Exceptional

03 Jan 2019

Verified traveler

Nice and Good Comfortable Stay.
Sad but they do not have heating in their airconditioned system in the rooms. Separate heater have to be asked for. Not expected from a hotel of their stature and repute..

10/10

Exceptional

28 Dec 2018

Ashfaque

Awesome ambiance and hospotality

Family

10/10

Exceptional

23 Dec 2018

Verified traveler

My experience of staying here was wonderful.
Staff member Ishank made all the efforts to make it even more pleasant.
Room was clean.

10/10

Exceptional

23 Dec 2018

Verified traveler

Excellent place in Gurgaon and cost effective place

8/10

Excellent

15 Dec 2018

Volkmar

A business trip brought five of us to stay for a few nights. I should have checked the actual distance to Cybercity because it turned out to be rather remote. The best rates are for the food, Hyatt Regencies have to be famous for the food, which is really outstanding, here especially the buffet in the main restaurant and the food in the Indian restaurant on the first or second floor. If one looks for breakfast, the better choice is the main restaurant, not the Club Lounge, which was almost empty during our stay and likewise reduced its offering to a few items.

10/10

Exceptional

06 Dec 2018

Prabhakar

Excellent !!

It was a great experience at Hyatt - as always. Spacious rooms, high class amenities and delicious buffet breakfast.

8/10

Excellent

02 Dec 2018

PMD

nice, neat & clean hotel with good staff and good amenities

10/10

Exceptional

07 Nov 2018

Hasan

Lovely experience, a great hotel! The staff is super friendly and courteous.

10/10

Exceptional

07 Nov 2018

Mary

Amazing hotel but far way from everything

Stayed with family on my first trip to India. Hotel was clean, staff was friendly and very profressional. Room service food was amazingly delicious even at 3 am (no longer than a 40 min wait but so worth it!)

My only con would be the area, besides being close to the airport (30 mins drive), you are not close to anything else. New Delhi is over an hour drive away. Best way to get around from the hotel is uber, the taxi costs are ridiculously over priced.

One advise would be to shower at night because the hot water runs out in the morning.

Overall I would stay there again under the condition that I have something to do near by.

Family

8/10

Excellent

26 Oct 2018

SATISH

Good hotel

Receiption and checking inn is bit lousy, rooms are great and very comfortable, breakfast spread is good but chef and staff needs to be more coustmer friendly . There is a lot to be improved in food and service quality . But excellent hotel infrastructure.

10/10

Exceptional

10 Oct 2018

Matt

Very nice hotel, excellent food. A little far from Delhi but well worth the price

10/10

Exceptional

20 Sep 2018

Verified traveler

Excellent hotel

Excellent hotel with highest service standards. Very good facilities such as gym, steam room, pool and good food.

10/10

Exceptional

07 Sep 2018

Sweta

Short and sweet stay

Our stay was amazing. Gr8 hotel. Only bother was the distance from city. Otherwise fantastic!

Family

10/10

Exceptional

02 Sep 2018

Verified traveler

It was good and closed to NH 8. Hotel view was nice

10/10

Exceptional

23 Aug 2018

Pamela

Excellent!

My stay at the this hotel was very awesome! Room was very large, clean, and nice amenities. The staff was kind and very courteous in how they treated this lost American soul!

10/10

Exceptional

13 Aug 2018

Mayank

Comfortable hotel with good food and a good spa

Comfortable hotel with good food and a good spa

Family