Name: The Westin Gurgaon
Address: No 1, Mg Road, Sector 29, Gurgaon, 122002, IN

10/10

Exceptional

13 Jul 2026

Aditya

Rooms were nice and staff was excellent

6/10

Pleasant

20 Jun 2026

Hari

cxczzxc

10/10

Exceptional

17 Jun 2026

Michael

Great business hotel. Restaurant- Prago - excellent food and amazing service

Self

6/10

Pleasant

29 May 2026

jamie

The rooms are desperately in need of some modernisation!

Business

10/10

Exceptional

22 May 2026

Hari

sssssssss

Business Family_with_children

10/10

Exceptional

14 Mar 2026

subramanian

Overall excellent experience
Kudos to Gilbert Master Chef for paying attention to detail and Pratibha Asst Manager

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

N

Loved it - a great spot, staff were wonderful

10/10

Exceptional

06 Jan 2026

Joshua

Everything was amazing

10/10

Exceptional

04 Jan 2026

Arundhati

Great experience. Clean room, good amenities

Leisure Family

10/10

Exceptional

19 Dec 2025

Sam

Best breakfast buffet.. Wide variety.. Indian. Asian, Continental.. Very friendly staff. Chandan is the best. He is very frindly and helpful. Rooms are clean. Front desk is very friendly..World class service

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Ane

It was on the most beautiful hotels we have stayed in in India. The staff were amazing and for once not always seeking some kind of tip for doing the smallest jobs

Leisure Partner

10/10

Exceptional

25 Nov 2025

Varun

Way helpful staff

Leisure Family_with_children

10/10

Exceptional

12 Nov 2025

Priyank

Great location, amazing experience!

Leisure Self

10/10

Exceptional

05 Nov 2025

Puthuparambil Mathai

Buffet Breakfast and Buffet Dinner were excellent.

Leisure Family

6/10

Pleasant

31 Oct 2025

Amit

Stains in room smelly bathrobe

10/10

Exceptional

22 Oct 2025

Sachin

Awesome service very pretty wish I stayed longer

10/10

Exceptional

22 Sep 2025

Gandhali

Good stay

Leisure Friends

10/10

Exceptional

21 Jul 2025

Aditya

We had a one-night stay at The Westin, and I must say it’s the best luxury property in Gurugram. The hotel has a distinct charm and elegance that sets it apart from others in the region. Our room was beautiful and well-appointed with all essential amenities, including a refrigerator, work desk, and hot tub. The breakfast and dinner spreads were magnificent, among the largest and most delicious I’ve seen in India and the other dining options were equally impressive. The pool and gym were well-maintained and added to the overall experience. The staff was courteous, well-trained, and made every effort to ensure our stay was extra special. Overall, it was a wonderful experience, and we thoroughly enjoyed our time there.

Business_and_leisure Partner

10/10

Exceptional

15 Jun 2025

Tanweer

Had a great stay! The hotel was clean, comfortable, and well-maintained. The staff were exceptionally courteous and helpful throughout. Would definitely recommend and stay again.

Business Self

10/10

Exceptional

29 May 2025

simran

Great

Leisure Partner

6/10

Pleasant

20 Apr 2025

Tushar

Worst service - not expected from Westin

Horrible service. They gave me a room whose wardrobe was leaking water from the room upstairs. A replacement room was provided after constant follow up with the front desk. The delay caused me to miss a critical business meeting causing me a financial loss. Will never stay here again

Business

10/10

Exceptional

14 Mar 2025

Jagdeep

Felt very warm and homely atmosphere.

All staff members are very courteous, warm and helpful.

Special thanks to Karan, Piyush, Adarsh, Ashok, Manguram ( tea) who served us in the restaurant.

We have left a ladies shawl( brown) in the lobby area kept in a paper carry bag. Please connect with us id you cam find it.

Business Partner

10/10

Exceptional

14 Mar 2025

Ahin

Exceptional service

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Guanghui

Enjoyed my stay!

I enjoyed my 3-night stay here.
Front Desk Neha, she was so helpful from checking in to checking out, very caring and professional, always with a smile. Executive lounge Anshu Kumar remembered my favorite foods, always brought them to me.
Their caring and smiles made my stay very comfortable and relaxing. Would stay at the same hotel whenever I visit Delhi.

Business

8/10

Excellent

21 Feb 2025

Angus

Solid hotel

Probably the most comfortable hotel bed ever!! The hotel is a little tired and could do with a refresh but overall the friendly staff, good gym and food make up for it.

Business

10/10

Exceptional

02 Jan 2025

Suresh Venkata

Na

8/10

Excellent

01 Jan 2025

Verified traveler

Good, just a late check in.

Leisure Family

10/10

Exceptional

31 Dec 2024

Dhananjay

I am impressed with their dining staff especially Pankaj who took care of us today (03/31/2024) during breakfast.

Leisure Self

2/10

Poor

27 Dec 2024

Mayank

WORST HOTEL AWARD DELHI NCR goes to Weston Gurgaon

The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced:

1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop.

At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever.

2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience.

3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care.

HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.

Partner

8/10

Excellent

24 Dec 2024

alvin&nina

The lobby is nice and elegant. Rooms however lack cleanliness. Our bedsheets were dirty and so was the bathroom, however when we informed staff they promptly changed the sheets. The bathrooms and bathtubs need to be cleaned properly if they wish to maintain their standards.
Breakfast was amazing with plenty of options

Leisure Family

10/10

Exceptional

01 Dec 2024

Srishti

Good food

Leisure Self

10/10

Exceptional

25 Nov 2024

Baktha

Oasis of peace and cozy comfort in the middle of chaotic traffic and dust.

10/10

Exceptional

04 Nov 2024

Luna

The staff was so attentive and kind! Everything was extremely clean and well taken care of. They even sent up complimentary treats to my room! I really felt like the staff cared how my experience was!

Leisure Self

10/10

Exceptional

29 Oct 2024

Luna

Everything is clean and beautiful, staff is great, food selection and taste is wonderful!

Business_and_leisure Self

8/10

Excellent

13 Oct 2024

Abhijit

The property was great.

I was surprised that I did not earn Marriott points for my stay at the Westin.

Business Self

8/10

Excellent

29 Sep 2024

Aman

Good property to stay.

Leisure Family

10/10

Exceptional

22 Jun 2024

George

Excellent

Leisure Family_with_children

10/10

Exceptional

10 Jun 2024

Kimberly

I have been traveling for over 20 years and the staff at this hotel was some of the best I've experienced in the world. Incredibly attentive and professional. The food was amazing. The staff helped us each morning with some of the dishes we were unfamiliar with and created food based on our preferences. The exceeded everything we could imagine. Wish all hotels could learn from this hotel, they were some of the best!!! Thank you for your hospitality and gracious hosting.

Leisure Family

8/10

Excellent

04 May 2024

SANJEEV

Check in process was terrible they couldn’t find my reservation in computer system , 15 minutes after searching my reservation in the system he said provide me with your reservation number I don’t why I have to provide my reservation number when I already provided him my ID. Finally they found me in the system but not ready to accept the fact that it took lot of time.

Leisure Family

10/10

Exceptional

09 Apr 2024

tarvinder

Beautiful and clean good service good food in the restaurant

Business_and_leisure Family

2/10

Poor

25 Mar 2024

Aakash

The checkin experience was terrible. I was getting late, and the guest that I was staying with reached early. He had a hard time checking in even after the fact that I had called the hotel twice to give them his name, and told them that he will be checking in before me. There was no place for me to put in the other guest's name in the booking. Terrible checkin experience

Leisure Friends

10/10

Exceptional

10 Mar 2024

Aashit

Had an amazing stay at this hotel and loved everything about it - hospitality, food, drinks, pool, spa and view from my room! The staff is Amazing. Special shoutout for NARO and NEHA for presenting us with Jaipuri jewellery boxes and a lilly-flower bouquet. Thank you 😊🙏

Leisure Partner

10/10

Exceptional

04 Nov 2023

JASDEEP

Good Experience

Very good Indian hospitality

Partner

8/10

Excellent

19 Oct 2023

Mugdha

Services are really bad at westin, their staff don't know anything about their own facilities ( restaurants, clubs etc). They didn't arrange for anything I asked them, infact provided false information many a times that I had to correct them about. Even after making a reservation at their club, they gave table to someone else saying they don't have any info. They completely ruined the special day I had planned their. Please don't go unless absolutely necessary.

Leisure Partner

10/10

Exceptional

26 Sep 2023

Nekpal

Good experience

Leisure Partner

8/10

Excellent

28 Aug 2023

Rakesh

Hotel is modern and well maintained. Overall good service. The main breakfast and buffet lunch are fantastic. The EESTE restaurant is good but wildly overpriced. Nice pool.

Business Self

6/10

Pleasant

12 Jul 2023

Lewis

For the most expensive hotel in Gurgaon you expect better. The little things - like room service replacing the soap, the shoe shiner, trying to do room service on the morning I’m leaving… all made for a slightly disappointing stay. Likely to try the Le Meridien next time

Business Self

10/10

Exceptional

11 Jul 2023

Naresh

Amazing service and hospitality....love it !

Business_and_leisure Self

4/10

Poor

03 Jun 2023

Gautam

Poor service at reception. Contract worker type mentality. Lack of smooth service. Buffet is a mixed bag, breakfast is fine, but dinner was not great, too many staff running around but no clarity in focus and repsonse. no toilteries in bathroom. Towels were dirty. This is not a Marriot Bonvoy experience.

Leisure Family_with_children

4/10

Poor

04 May 2023

abhay

I have stayed at westin many times before but this time the dining experience was not up to the mark. I had breakfast buffet included with my stay but I hardly got anything to eat. It was a mess, they wrapped up breakfast early, and many items were not available during the last one hour because they had to start preparing for the brunch. I understand you have to plan for next meal but not at the cost of compromising your current meal and experience

Business_and_leisure Partner

4/10

Poor

01 Oct 2022

Stuart

Pretty substandard

Club rooms getting tired, no coffee machine in room. Club lounge not as good as it once was, they have reduce the hours and don’t fill the fridge. Staff friendly but only when up selling, just walk off if you genuinely have a complaint.
Overall a nice hotel but value for money is very poor now… Much better hotels in the area.

Business

2/10

Poor

04 Jul 2022

Indira

Careful when booking this hotel through Hotels.com

This hotel did not accept our booking through hotel.com and told us that we didn’t have any booking under our name though we had the confirmation #sent to us by Hotels.com.
We had to get a room at a higher rate which they told us was available.
We had reached at 4am ,after a very long and tiring flight and had to spend another hour trying to find out how we could get a room to stay.
It was very inconvenient.

Friends_and_family Family

4/10

Poor

28 Jun 2022

Verified traveler

Un Satisfied

The Towels & The Room Up Keep was not at all the level of pricing of hotel was Kept.
Breakfast was Very very bad and would not recommend somebody to spend 10,000 on 1 Night stay on such a Hotel.
Not at all worth spending money.
Neither Location was good/Nor Breakfast Nor Room Upkeep. Definately not more than 5000 per Night Hotel

Partner

10/10

Exceptional

16 May 2022

Rachel

Very comfortable stay.

Business Self

10/10

Exceptional

07 Feb 2022

VINEET

Comfortable stay

Awesome and comfortable stay at the hotel

Partner

10/10

Exceptional

31 Jan 2022

Nishant

The way property is managed, location, the span of an area its covers, beautifully maintained - all green.

and

The food, food and the food.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2022

Shivni

The hospitality was very good. Food was good snd rooms were clean

Leisure Family

2/10

Poor

01 Jan 2022

sambhu

Very poor quality of service… will give 0 on cleanliness and staff. They are not professional… room bedsheets seems to be unclean…had a party at their club Story… worst experience… wasted my one day there… food not good…

Leisure Partner

8/10

Excellent

24 Nov 2021

tarun

Ok

Leisure Family

4/10

Poor

24 Nov 2021

Manu

Abysmal Service ..

Am a regular at Westin for a few years now, this was my first trip post COVID. Service levels have deteriorated abysmally - is all I can say. One dinner took 2 hrs to deliver, the operator/ service desk - forgets requests and doesn’t call back, duty manager does not turn up - when called .. etc etc. in this day and age, when all service providers are focusing on “service” it’s disheartening to see Westin deteriorate - and considering that I stay in their suite ... wonder what happens to the guests in smaller rooms !

Friends_and_family Family

6/10

Pleasant

18 Oct 2021

Amit

Unpleasant Service/ not that great food which we usually expect from 5 Star property.

Leisure Family_with_children

6/10

Pleasant

10 Oct 2021

Avi Kishor

Could be newer

Old property.
Trash/used food trays lying around in the corridors for a long time.
Room fittings were old

Self

10/10

Exceptional

04 Oct 2021

RAHUL

Awesome hotel.

Excellent hotel. Big rooms , excellent beds , WiFi , breakfast, staff , service , breakfast , everything is awesome. Big property.

Friends_and_family Family

2/10

Poor

30 Sep 2021

Reza

The people were friendly and helpful. There was a guy at the reception called Rahul who assisted a lot - with getting our COVID tests lined up and everything else.
But I would like to say that the hotel staff need training badly. They are not being able to keep up with traffic. Food came late every time we ordered. Bread knife is a concept they do not understand. The music is the same and is playing throughout the hotel and is extremely loud. Even after I complained it was not lowered.
The drainage in the bathroom had dark dirt in it. Old hair stuck in it, and it was obvious that is a place not being cleaned at all. The rooms corners and nooks and crannies were not being cleaned. The function of the hotel concierge was redefined to me in this hotel. when i wanted a reservation done at a restaurant, they said they do not do that. The drivers and vehicles were helpful. This is a poor man's five star. I have stayed at many Westins and have never seen such poor upkeep and quality. There was food strewn across the restaurant floor. The corridors in the hotel smelt of body odor and food. The guests in the adjacent rooms were partying so loud that needed to call reception for intervention repeatedly over a few nights. Everyone had terrible body odour. I am just pretty shocked at the state of the hotel.

Business_and_leisure Family

8/10

Excellent

28 Aug 2021

Rajpal

Service at the restra of staff needs to improve. They needs to be more attentive and propmt

Leisure Family

6/10

Pleasant

28 Aug 2021

Ranabir

Great beds. Poor hygiene... Poor covid protocols

Business_and_leisure Self

8/10

Excellent

28 Aug 2021

Disha

Amazing stay on our staycation package, and their hospitality was really nice. Thank you to the team for sending a cake to our room, for my dad’s birthday .
Their breakfast buffet has a good variety snd the property is huge with all the amenities .

Leisure Family

8/10

Excellent

14 Aug 2021

Verified traveler

Food was good, ambience was good. Nice location

Leisure Friends

4/10

Poor

13 Jul 2021

Verified traveler

Shower head was broken, Bathroom door would not close. Toiletries was not replenished. Towels were dirty. There was only one pair of sleeper. Bathroom did not had bidet (toilet wash) and had only tissue paper. Similarly food was awful, dirty plates. We gave the feedback to the front desk and also to the kitchen manager (Yogesh)

Leisure Family

4/10

Poor

04 Jul 2021

Verified traveler

The floor on which our room was there, was a smoking floor. They did not ask before reserving the room. Also , breakfast was also not good. It was so much crowded and not well managed. I would not go again here. Its not worth the money

Leisure Partner

2/10

Poor

30 Jun 2021

Sahib

Pathetic Checkin and bad food

Pathetic checkin ever, I dont expect this atleast from this Hotel. Bad food.

Partner

6/10

Pleasant

15 Mar 2021

Verified traveler

Westin has good infrastructure, but is not able to live upto experience of a 5 star property. it's all about basics, quality of human resources and their
training which makes the difference.
Not sure if due to pandemic that has taken a beating. It's simple things like during breakfast or dinner buffet you request a steward to give you something and he never comes back, maybe it's to do with allocation of tables they need to serve, hence they tend to ignore the rest. They or any 5 star needs to invest on quality of their front desk. You feel the indifference when you walk into the hotel. These are the first impressions that matter.
During dinner buffet they had 15 of their security staff joining the buffet cue. Guest were taken aback. We believe in equality, but they need to manage this better.

Leisure Family

6/10

Pleasant

08 Mar 2021

Karan

The room was spacious. However the linens and pillow covers were dirty with visible hair and we had to get it changed before settling in. We ordered food in the room and the napkins they gave were full of stink. Definitely not a 5 star experience as far as the hygiene is concerned.

Friends_and_family Family

10/10

Exceptional

26 Nov 2020

Jennu

Lovely stay , if u want quality then u must visit.

Business Self

8/10

Excellent

10 Sep 2020

Akhil

ood experience

Everything was good. Food was just ok

Friends_and_family Family

10/10

Exceptional

02 Sep 2020

Deepak

Amazing 🏨

Excellent hotel in the heart of City

Friends_and_family Friends

10/10

Exceptional

30 Aug 2020

Verified traveler

Great

Great

Business

8/10

Excellent

06 Dec 2019

Verified traveler

Wonderful !
I just want to complain against Expedia. Why you can’t change the booking date when I’m paying a high price for the room. Very disappointed about Expedia!

Business_and_leisure Family

4/10

Poor

02 Dec 2019

Pauline

Some departments are well managed, some are not. Positives: housekeeping, IT, spa. Not well run: concierge and maintenance. Concierge team negative and looking to avoid work and make money by providing expensive hotel car rather than Uber access. (Just one example, as well as double talk and not providing information or not following directions. They are not there to provide assistance or what the customer needs but connive for their own benefit. It’s a daily game of wills). Another department not doing its job
Is building maintenance. During a one week period key card to enter room and elevator did not work three times, phone did not work four times (could not get wake up call but they did send someone to the room for wake up), television did not work twice. Constant waste of time interfering with work I had planned to do in the room. Constant interruptions and blabbing with me when I explained I needed to sit down at desk and work.
Another area needing improvement us chefs. I asked six times for fresh beet and walnut dosa that I had had at two other Bonvoy hotels in India in February. Never got it. Food was mediocre and their idea of a bagel (they have a bagel bar in lobby) was poor and they tried to charge me extra to have one with breakfast (breakfast buffet was included). Compare with JW Marriott Aerocity or even Fairfield Inn in Whitefield, Bangalore which both had superb food and service. This property simply is not at the same level. Needs improvement....

Business Self

4/10

Poor

30 Nov 2019

Verified traveler

AC wouldn't bring the room below 34. This was a problem in all four rooms we were in.

Leisure Friends

10/10

Exceptional

23 Oct 2019

Verified traveler

Exemplary service!

Excellent service throughout the whole hotel. The club lounge was one of the best I've been to.

10/10

Exceptional

11 Sep 2019

DeepakR

Great property. Excellent staff. Wonderful facilities

Business_and_leisure Family

10/10

Exceptional

24 Aug 2019

HR

Friendly staff and personalized service

Business Partner

10/10

Exceptional

09 Aug 2019

Mishika

A very comfortable stay and great food

10/10

Exceptional

02 Aug 2019

Anantharaman

Clean tidy and comfortable

The hotel and room was super tidy and comfortable. Had a wonderful stay

Business

10/10

Exceptional

31 Jul 2019

Verified traveler

I love the design and architecture
I didn’t like the scent used in the lobby
The rooms cleanliness was not 100% I would say 98% which is still amazing but I would like you guys to improve and be the best hotel in Delhi

Leisure Family

8/10

Excellent

26 May 2019

Verified traveler

The staff were incredibly friendly and helpful. They helped make it a relaxing stay.

Business Self

10/10

Exceptional

02 May 2019

Verified traveler

The best thing is the bed! It really is as described, 'heavenly'. But the service is also excellent and I was lucky to be upgraded to a suite.

Leisure Self

8/10

Excellent

24 Apr 2019

Verified traveler

The Westin was really nice overall - great property with a couple of good restaurants, a full service spa and nice fitness facilities including a beautiful pool.

Business Self

4/10

Poor

30 Mar 2019

Verified traveler

Mini fridge used for medication broke down. Sink and shower stall leaked. Was overcharged for last night (as compared to Expedia rate and for extra occupants). Called to discuss overcharges and was told it would take 30 days if at a refund was approved. Disappointing!

Business Self

8/10

Excellent

13 Mar 2019

Samir

Westin is a beautiful hotel

Everything here is great but be weary of ordering from the kitchen in the club lounge. The food that I was told being freshly prepared was cold. I received rock hard pancakes once!

10/10

Exceptional

21 Feb 2019

Verified traveler

Amazing experience as usual. This Westin makes the American ones look bad since it shows what's possible when you combine great service with a great hotel.

Business Self

10/10

Exceptional

13 Jan 2019

Verified traveler

Excellent rooms and facilities,
Friendly and helpful staff
Highly recommend it

4/10

Poor

26 Nov 2018

Davinder

Paid top notch price to stay here but was not impressed by the facility.

Family

10/10

Exceptional

22 Nov 2018

Verified traveler

Very clean and well kept. Extremely hospitable. The rooms were spacious and modern.

10/10

Exceptional

19 Nov 2018

Vikas

Great property

Friends

8/10

Excellent

21 Oct 2018

Pradeep

Convenient.

A nice hotel with good rooms and facilities. We spent three nights. It is a comfortable hotel with a very good gym and layout. However, the service throughout the hotel was slow. The transportation was a problem, there were no taxis available and only way was either get a Uber which is difficult for foreigners or hire the hotel car which was prohibitively expensive.

4/10

Poor

20 Oct 2018

Sumati

place for business only.

I stayed here for six nights. There’s literally nothing in the local area but slums, a motorway and office building. I had a few particularly people who went the extra mile to make everything so smooth Damini, Poja and Drarmendra Chef in Seasonal Taste always greet me with a smiles and make time to chat which is lovely when you are traveling alone.
Muskaan, Amy and Naicaneet in Daily Treat was always ready to help me.
My heartfelt thanks to those staff.

8/10

Excellent

30 Sep 2018

Verified traveler

Great swimming pool and gym facilities. A couple of decent restaurants on the premises.

10/10

Exceptional

31 Aug 2018

Manny

Nice stay

Staff is fully engaged, polite and hospitable.