Name: Caribbean Resort & Villas
Address: 3000 North Ocean Blvd, Myrtle Beach, 29577, US

10/10

Exceptional

03 Aug 2026

Shaun

Everyone was nice i loved the stay will be back

4/10

Poor

03 Aug 2026

Terron

The hotel needs to improve the frontal parking spaces when guest arrives. it is extremely difficult driving your car from the parking lot because other vehicles on parked in the no parking zone which restricts your vehicle able to back out. The hotel needs crowd control assistance.
the hotel room floor was terrible. Always wet for some reason. House keeping was TERRIBLE!!!! They Only took out the trash and left towels in the room. Who ever heard of a hotel telling you they don't fully clean your room or make the bed unless you stay 5 nights. Not ever planning to stay at this hotel ever again!

6/10

Pleasant

03 Aug 2026

Christine

The room was clean but the ceiling had mold on it. If you have all the beds out , couch bed and Murphy bed it is cramped. Lots of pool options to choose from and convenient pool bars!. Need more tubes for lazy rivers. Parking is tight for big cats in garage across the street.

4/10

Poor

03 Aug 2026

Roy

I was put on a floor room. We had fruit flies bad. Cleaning staff was supposed to clean the entire room because we stayed a week but they did not. Had to practically beg for towels and for them to take the trash. Always had an attitude when asked for anything. Spend your money elsewhere. I’m not a complainer and this is the only bad review I have ever left. Hope it helps.

10/10

Exceptional

03 Aug 2026

Brooke

Sad the water slide was down when we were there

There were so many pools and lazy rivers. Loved the DJ that was at the pool!! It was so much fun!

Rooms were a good!

Definitely will be back

2/10

Poor

02 Aug 2026

Karen

The staff was unhelpful, the rooms we booked was not even close to what was given to us. This resort is way overpriced for what’s offered.

8/10

Excellent

02 Aug 2026

Phil

It was a good time

10/10

Exceptional

02 Aug 2026

DIANA

Super todo

2/10

Poor

01 Aug 2026

Connie

I’m not too sure how much room I have and what I wanna share with you all do not I repeat do not stay here. This place is the disgusting old and dirty.
Let’s start with I checked in at 9 AM. They told me I couldn’t check in till after four. Why would you charge me for a full day if I can’t check in until after 4 o’clock not right . We went to the Tiki bar/appetizer. I see a woman at the corner of the bar typing. The line was long when I see her and another gentleman inspecting the place and loud saying look at this how dirty the fruit is how dirty the sink is look how dirty these blenders are then went to the kitchen and actually shut the place down because it was disgusting and dirty. Even the guy that was working had no food net in his hair and he looked like he was half asleep horrible let’s go to the room dirty pillows, dirty sheets, dirty no made came to clean. They only gave us towel towels and garbage, elevators, dirty pool, foggy and yellow. Everything was dirty and disgusting. I will never ever stay here again.

8/10

Excellent

31 Jul 2026

Blanca A

I loved my beach view and our room was amazing. We got a free upgrade!

6/10

Pleasant

31 Jul 2026

LaTonio

The room we had was nice, bed could of been bigger, other than that we had a nice stay

6/10

Pleasant

28 Jul 2026

Brenda

The staff was helpful. Pools were enjoyable. Beach view was great. Wasn’t super clean, elevators were dirty and the smell of marijuana was evident.

4/10

Poor

28 Jul 2026

Elizabeth

The Jamaica building needs work. Its run down and has bugs. Also, the ice machines didn't work and the elevator was a death trap. The only enjoyment was the beach view. I could go on but I will leave it there. Check in people are a bit rude so fair warning.

6/10

Pleasant

28 Jul 2026

Kenneth

Room was clean, plenty of space. We were supposed to get daily towels replenished and trash taken out each day. Happened only once in four days. Room only a few pillows and one blanket. We had to call the desk MULTIPLE times each day asking about towels. Coffee pot comes with one pod but the minimum water needed makes at least half a pot which was not usable. Since it was a combo Carafe snd Keurig you would think a k cup would have been better so someone could have a cup. First night a piercing siren went off right above the bed scaring everyone. I called the desk and the lady apologized saying they were checking the alarms because of a big storm that day. Really? At 3 am?Nice parking garage, a little tight for large vehicles. We really needed a nice room and nice beach.

10/10

Exceptional

28 Jul 2026

Maria

Excelente

10/10

Exceptional

28 Jul 2026

John

Staff was great. Beach view was beautiful. Pools were clean and warm.

10/10

Exceptional

28 Jul 2026

Francis

Room 1029. Clean. Pillows are old.

2/10

Poor

28 Jul 2026

Joanna

Our stay at this resort was the worst hotel experience we've ever had.
During our stay, we found multiple cockroaches in both the room and the bathroom. To make matters even worse, the bed sheets were damp, making it extremely uncomfortable to sleep. We had a guest visiting from another country, and we were embarrassed that this was the experience they had. We barely slept because we were constantly worried about more bugs.
I took photos of the cockroaches and the condition of the room, and I also have photos of the damp sheets. These are not exaggerated claims—they document exactly what we experienced.
The compensation offered was completely inadequate considering the seriousness of the hygiene issues. I am very disappointed with how this situation was handled. A hotel should provide guests with a clean and safe environment, and unfortunately, this resort failed to do so.
I would not stay here again and cannot recommend this property to others.

6/10

Pleasant

28 Jul 2026

essence

Stayed 5 days. The Condo was very outdated, sink broke day 3 and no one came to fix it after calling. The sink looked like it was already broken in 3 places (countertop). I went to the atore to buy cleaning supplies and cleaned the entire place to feel comfortable. I had to request the floor to be mopped on day 1 because it was nasty for my kids and I to walk on. They did come and mop from my request, same day. Staff was nice. Would I stay again? Yes? Just not in the condo section. I believe the hotel has been renovated and more modern. I know I won't be back since I never travel to the same place twice. Just advising to try the hotel.

2/10

Poor

28 Jul 2026

Esmeralda

The staff really bad service.

4/10

Poor

27 Jul 2026

Brian

I paid for an ocean front condo with kitchen and was put in their Jamacain wing which is an old motel they must have purchased that is a block away. Complete dump, not associated with the resort. No ocean view, no kitchen, just a very low class motel room, that is clearly not part of the resort. Talked to staff, they dont care, hope you dont get scammed like I did. Shame on you Carribean..never again.

10/10

Exceptional

27 Jul 2026

Pedro

Que planen con tiempo y de preferencia con pocos niños para que estén en los siguientes pisos porque me tocó el primer piso y había cucarachas porque invité a mis sobrinos esa parte no me gustó de ahí todo bien excelente para los que tenemos niños

4/10

Poor

27 Jul 2026

Angular

Please be aware of your room. I thought I was booking at the resort but they put me in the Jamaican building which is two buildings from the resort. Room was dusty, smelled moldy, patio door did not lock and the TV did not work.

10/10

Exceptional

27 Jul 2026

Lauren

It was perfect for a quick beach trip for me and my two grown sons!

10/10

Exceptional

27 Jul 2026

Kenneth

Enjoyed both pool and the view of the beach was excellent. The part of the hotel we stayed at was dated and there were no breakfast, which used to be a staple of hotels in the south.

2/10

Poor

26 Jul 2026

Theresa B

Hen you booked for the Caribbean resort and villas don't be surprised if your room is not on site.

8/10

Excellent

26 Jul 2026

Courtney

Great stay. Great staff. Kids enjoyed the pools. Some areas are a little outdated but overall I would definitely stay again!

10/10

Exceptional

26 Jul 2026

Christopher

Property was very clean and well maintained! Staff was courteous and friendly! Will be back.

6/10

Pleasant

26 Jul 2026

Ryan

Stayed for 4 nights and we never got housekeeping services….we had to put our trash in the hall and go find extra towels when needed

6/10

Pleasant

25 Jul 2026

Brittany

Overall, we had a good vacation, but there were definitely some disappointments.
The positives were outstanding. The staff was friendly and helpful throughout our stay. The beach access, pools, parking, and on-site bar were all excellent and made for a fun and relaxing week.
Unfortunately, our room in the Dominican Building (Unit 1528) did not meet expectations, especially considering we paid over $2,500 for the stay. The suite was very outdated and in need of renovations. The curtains were stained and had holes in them, the hand towel holder in the bathroom was bent, and the entire room had a musty odor that became stronger as the week went on. The shower was actually the cleanest part of the suite. The kitchen was also disappointing, with very limited cookware and utensils, making it difficult to prepare breakfast and lunch.
The Dominican Building elevators and hallways were another letdown. They were dirty and poorly maintained throughout our stay.
The laundry facilities were also frustrating. The laundry room on the 4th floor of the Cayman Building was extremely hot (around 92 degrees) and uncomfortable. The washers and dryers were outdated and only accepted quarters, yet there was no change machine available. Every time we needed quarters, we had to go to the front desk. There was also a detergent and fabric softener vending machine, but it was out of order and unusable.
Overall, we had a great trip, but next time I would stay somewhere in better condition. 6/10

10/10

Exceptional

25 Jul 2026

Dennis

Na

6/10

Pleasant

24 Jul 2026

Kelly

Overcrowded, pools are too small for the amount of people at the resort.
Rough clientele playing loud music by the pool. Drinks were terrible at the pool bar.
Kids running wild with no parents in sight.

8/10

Excellent

23 Jul 2026

Cathy

Staff was amazing with what they had to work with. Short on pillows and blankets. None for pull out or Murphy beds.

4/10

Poor

23 Jul 2026

Rhonda

The beach view was awful because it was looking over the pool and only view of the beach was the weeds on the beach. We were put in the Jamaica that was not a nice place. We will not be going back.

2/10

Poor

22 Jul 2026

Dempsey

Expedia gave me the worst room it was dirty and they gave me the wrong room

10/10

Exceptional

22 Jul 2026

Rebecca

This was our 3rd time staying at the Caribbean Resort. We always love the view, amenities & overall experience it offers. The rooms are also great size for our family. Clean, comfortable & accommodating.

10/10

Exceptional

22 Jul 2026

Michael

Staff was very friendly and accommodating. Great view of beach!

10/10

Exceptional

22 Jul 2026

Kaitlyn

Beach view was beautiful

8/10

Excellent

22 Jul 2026

Taylor L

Our family had a wonderful time at the hotel. We really enjoyed the beach, the location, and the pools. My kids especially loved the water slide. Having the Murphy bed and kitchen amenities was a must for our family. It would have been nice, though, to know the expectations of housekeeping upon arrival. We did not receive enough information and the “welcome packet” was simply a sales pitch for a different hotel, not helpful for our stay.
A welcome packet should include the following:
-Info about where and how to get pool towels
-What the lifeguard flags mean
-when to expect housekeeping to come
-accessible entrances to the beach and pools
-hours that front desk is open, etc

We had no idea that housekeeping did not come daily and that we had to REQUEST a “full-service clean.” Thankfully we asked a few days into the trip but we thought our room was getting ignored since we are used to a daily room cleaning. This should be COMMUNICATED to all guests upon arrival.

The only other issue was it seemed quite damp and humid in the room all week. There was even puddles of water forming on the ceiling. A dehumidifier would help with that.

It was nice to get a text from an assistant when we arrived so I could ask questions at any time of day if needed. The things I requested via text did not usually happen though. My best bet was to go through the front desk. They were short on pillows (there were none for our Murphy bed!).

Overall we had a nice stay and may stay again one day.

Family_with_children

10/10

Exceptional

21 Jul 2026

Gilmar

Thank you. I have very good time

Family_with_children

10/10

Exceptional

21 Jul 2026

Elvia

Loved our stay. The room was smaller than I thought but it was a lot of us in a 4 bedroom Suite. A lot of pools and fun time for the kids. The staff was nice and welcoming. This is the 4th time we’ve stayed here and we will continue to come back.

Family_with_children

6/10

Pleasant

20 Jul 2026

Creseant

My guess left early because they tv didnt work everything stayed wet or moist floors stayed wet my guess bed was broken sheets and thing were wet and nasty. They had police there two days in a row. Very upset for how my vacation/my girl birthday gift turned out and the money i spent to stay very pissed wouldnt recommend

Family_with_children

2/10

Poor

20 Jul 2026

laural

Staff great… facilities not so much.

10/10

Exceptional

20 Jul 2026

BREYNER

Muy buenas

4/10

Poor

19 Jul 2026

Hannah

Enjoyed the beach view, asked for a room cleaning cause you get 1 per stay and it never happened. Mold in the bathroom.

Family

2/10

Poor

19 Jul 2026

Kaitlyn

False advertisement and elevator stopped working

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Chris

We have been coming here for the last 4 years and absolutely love it

Family_with_children

10/10

Exceptional

18 Jul 2026

Courtney

The location of this property can’t be beat! PROS: The space in the three bedroom was amazing. Washer and dryer in unit was a huge plus. The property was clean and towels were plentiful. CONS: The person that checked us in was not very friendly, it put the start of our vacation in a bad light. The pools were a little smaller than we had anticipated and the lazy river didn’t quite “move”. The carts that are used to carry everything into your room had no air in the tires! Loading them up with a weeks worth of needs made it very hard to push them. The kitchen amenities were lacking, we were left with two forks for 9 people and a glass bowl that was broken and someone could have been cut on.
OVERALL; it was a great property and we would book again.

Family_with_children

10/10

Exceptional

17 Jul 2026

Darren

We had a great time with a beautiful view

Family_with_children

2/10

Poor

15 Jul 2026

Alexis

During my entire stay, my room was never cleaned. When I arrived, I noticed that one of the beds had bloodstains on the sheet. I immediately reported the issue to the housekeeping manager, but my complaint was completely ignored.

Family_with_children

6/10

Pleasant

14 Jul 2026

Ellen

It is very family friendly with plenty of things for chiden to do. However as an adult that did not take any children it is not somewhere I would recommend. There is only one bartender on shift and they are serving everyone including the kids(drinks and snacks) making the wait time extremely long, no music for the most part and no seating at the outside bar.The hot tubs were filled with kids of all ages making it difficult to sit in there and relax. The staff were very friendly and helpful. And it is only a short drive to get to all of the attractions. The hotel is great for families with kids.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Samantha

The hotel offers many pools, a water slide, hot tubs, and lazy rivers. It was nice that our balcony gate opened up to the pool deck and we were a very short walk to the ocean. The kids really enjoyed the mocktails at the pool bar! The room had a microwave, small stove, and coffee pot and that was nice so we could have some things to eat in the room. There were no bowls, but we just bought a pack of cheap ones and left them. I would probably not stay around Fourth of July with kids again, but the fireworks were a sight to see!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Brannon

Great bang for the buck. Staff were extremely helpful. Check in was quick and nice.

Family_with_children

8/10

Excellent

13 Jul 2026

timur

Chelsea side is big No No it’s just waste of your money. Needs maintenance to old. We opened the dishwasher it was terrible smell just nasty old food and water stains.

Family_with_children

6/10

Pleasant

13 Jul 2026

Colin

Our room was newly renovated and was in decent order. Our slider door off the master bedroom was broken- didn’t lock and was extremely difficult to slide.
Staff promptly delivered fresh towels and dishwasher detergent, etc. when we called to ask for them. Staff were very friendly and helpful.
I do wish they had room cleaning during the stay to freshen up the room. Due to being beachfront, sand gets everywhere. It would have been nice to have a vacuum in room to clean up the floors, or have a service come in to do that and change the sheets (as sand inevitably got in beds from the floor). I shook out sheets and swiped sand out of beds nightly. That is the nature of a beach vacation!
Views were beach front and beautiful; easy beach access to a portion of the beach that had a manned lifeguard tower.
Kids enjoyed the pools very much (especially the water slide), though the pool areas/pools looked a little tired to me.
Conveniently located. Easy parking in the ramp across the street. Short drive to many restaurants and entertainment venues.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

jamie

Beach view was amazing. Loved all the water amenities. Only thing was slow service. When we requested anything it took forever to get. And the room next to us the ppl were smoking weed and that smelled awful.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Adam Walter

Pros
Location - 20 minutes from airport and easy to find
Beach access
Ocean view for every room
Multiple pools and hot tubs open from 9-11
Walking distance to restaurants, etc
Easy driving to other amenities
Staff is friendly and very helpful
Parking ramp across the street is great (I noticed other resorts on Ocean Blvd where the parking is almost non-existent
15 minute parking area is helpful
Sea Captain's is fantastic (but expensive)

Cons
There are some minor maintenance issues I noticed in our room and throughout the building
Elevator wait can sometimes be a pain, but that has more to do with the number of people using them. The good news is both towers have at least three elevators in use.
15 minute parking area can be a mess at registration and checkout time

Family_with_children

10/10

Exceptional

11 Jul 2026

Lori

I really like the location of this hotel. A five minute drive to broadway at the beach and the boardwalk and so many other things. Check in and check out was a little hectic with a smaller lobby and driveway for loading and unloading, but once we were checked in the rooms were beautiful and well-maintained. Housekeeping services were great throughout the week. Nice pools, bars, and a DJ at the pool kept things fun. We had a great time. Thank you!

Family_with_children

10/10

Exceptional

11 Jul 2026

Heather

I liked that we could actually sleep and not hear the neighbors. I liked that there was a dj most of the nights we were there. It’s close to the broadway on the beach and all kinds of restaurant's. I loved having Ben and Jerry’s ice cream and Starbucks to enjoy! Elevators are extremely hot. Nice bar and grill there by the pools. I loved being able to buy a water bottle for $20 and getting all the free drinks for our stay! Only one bed came with 1 blanket. The other beds only had sheets. Had to ask 3 times for blankets.

Family_with_children

10/10

Exceptional

11 Jul 2026

Johana

Esta super lindo y limpioo

Friends

6/10

Pleasant

11 Jul 2026

Tanzanika

The air conditioner was soooooo loud our first night but it was able to be replaced the next day but I feel like someone knew it wasn’t working before that day. The hot tubs were definitely not hot. Front desk really wasn’t helpful about the different amenities around the hotel. Other places can tell you we have X amount of pools . there’s and ice machine on this floor etc etc the showers coming off the beach could use some work! Overall the room was clean when we arrived but front desk weren’t too friendly in my opinion.

Family_with_children

2/10

Poor

11 Jul 2026

Chante

There was a big roach in my room upon arrival. The front desk were helpful and switch my room immediately

Family_with_children

4/10

Poor

11 Jul 2026

Ryan

Door did not lock. We left the next morning and did not look back.

8/10

Excellent

11 Jul 2026

Timur

Chelsea side needs to be maintained big time. And water needs to be cleaned.

Family_with_children

6/10

Pleasant

10 Jul 2026

Anthony

Room had a nice view of the beach

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Rafael

Great staff the manager Gigi is very knowledgeable and friendly , the staff is very friendly and always provide it the needs we needed.
Will definitely be back

Family_with_children

2/10

Poor

08 Jul 2026

Angelica

The room was clean but it was never cleaned in the 5 days four nights we stayed. They said if we wanted house keeping we had to request it. We had to keep requesting towels and soap. We would never come back and stay here.

Family_with_children

6/10

Pleasant

08 Jul 2026

Rosemary

The Villas are not handicapped accessible! We are seniors and climbed 3 short sets of stairs with luggage etc to our unit. The beach is across busy street a full block away. The pool area is clean and nice but also only accessible by stairs. The interior of units are clean and spacious but older and dated. The exterior is unkempt. The staff was very friendly and helpful! Parking always available in lot outside of the building.

Family_with_children

8/10

Excellent

07 Jul 2026

Julio

Good place for great moments

Family_with_children

10/10

Exceptional

07 Jul 2026

Y NGO

The pool was the best, we will be back

10/10

Exceptional

07 Jul 2026

ZAIDA

Amazing

Family_with_children

10/10

Exceptional

07 Jul 2026

Barbara

Great location, lots of options walking distance. We stayed in a 1 bedroom ocean front and it was spectacular. We would def stay here again. Perfect for families and couples

Partner

6/10

Pleasant

07 Jul 2026

Shaletta

We stayed in a three-bedroom, two-bath villa over the Fourth of July weekend. Overall, we had a good stay, but there were a few things that could be improved.

The biggest issue was the kitchen. There were very few pots and pans, and the ones provided had food sticking to them badly. I enjoy cooking while on vacation, so having a well-stocked kitchen is important to me. I ended up buying a new pan and even had to borrow a pot from a friend who was staying at the resort. The only spatula provided was a rubber one, and then 3 other big plastic spoons which also wasn't very useful for the meals we were preparing.

Another thing was when we arrived the balcony room bathroom didn't have a shower curtain in it which really wasn't a big deal for me. I figured housekeeping may have forgotten to put one up.

We had a total of 11 people in our room, so we requested additional towels and washcloths. Unfortunately, they weren't delivered until the following morning, and even then, we still didn't receive everything we asked for.

On a positive note, my favorite part of the resort was the variety of pools. There were plenty of options for everyone to enjoy, and that definitely made our stay more enjoyable. With a few improvements to the kitchen supplies and housekeeping response time, this would be an even better vacation spot.

Family_with_children

10/10

Exceptional

06 Jul 2026

Todor

Hotel was clean, staff was friendly, we all had a great time

Family_with_children

8/10

Excellent

05 Jul 2026

Shekeisa

Overall the stay was good. The kids enjoyed. It’s a lot to do with smaller kids than teenagers in my opinion.
The only thing I didn’t like was in my room it had a fishy smell idk why.

Family_with_children

10/10

Exceptional

04 Jul 2026

Caroline

The apartment was bigger than we expected, the view is amazing and the staff is friendly!

Family_with_children

10/10

Exceptional

02 Jul 2026

David

Had a great time, excellent staff and wonderful facility and amenities. Had a great time. Looking forward to our next trip to Myrtle and will definitely look here. Thanks Katie and Jiji you guys are awesome.

Family_with_children

4/10

Poor

01 Jul 2026

Yehimy

The rooms. There was no electricity.

Friends

6/10

Pleasant

29 Jun 2026

Louie

The property was in a good location with easy beach access. There was a lot of fun things for the kids to do as well. We had a 1st floor room and I had to wake up every morning and kill all the cockroaches in the kitchen before the rest of my family got up and saw them. We had to chase after the staff to replace our towels every day and it was very loud at night as well.

Family_with_children

2/10

Poor

29 Jun 2026

Michael

I booked the oceanfront queen suite in the Dominican Tower. The room was okay, but had a lot of ware and tear especially considering it was advertised as newly remodeled. Our room had baby roaches, but the bedding was clean. I honestly was expecting more for the price.

Family_with_children

10/10

Exceptional

29 Jun 2026

Maria Karla

Tengan en cuenta que el hotel tiene varios edificios separados del principal(fue en el que estuve) y por fuera no tiene la mejor vista pero me encantó que literalmente tenía la piscina en mi balcón a parte de las demás que puedes encontrar en otras áreas,la playa a pocos pasos y en general estaba limpio y sin malos olores

Family_with_children

6/10

Pleasant

28 Jun 2026

Ray

Noisy. Parking at check in still stinks after many years. Living room ac never got cold. Room was clean.. housekeeping changed towels daily. Alissa at check in very helpful.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Ashley

Everything was AMAZING!!!!

Family_with_children

10/10

Exceptional

25 Jun 2026

Rene

Excellent location close to the airport and activities. 2 elevators were not working though leavin 3 working.

Family_with_children

6/10

Pleasant

25 Jun 2026

Kirstin

Staff was rude and not helpful, especially the woman who checked us in. The maid was the only person I interacted with that was nice and helpful.

Family_with_children

8/10

Excellent

24 Jun 2026

Patricia J

Beach was beautiful and well maintained. Life guards right outside of the property. Covered parking garage was right across the street. Great location to lots of restaurants and attractions. Furniture was old and not comfortable. Bed were nice.

Family_with_children

10/10

Exceptional

24 Jun 2026

Sharon

I loved that the resort had pools and a nearby restaurant. The staff was very helpful and have us what we needed it ran out of promptly. Our room was a corner Oceanview room and it was perfect for my two kids and husband and I. The only bag thing I have to say was that I wish the cleaning staff would come in every few days or so to sweep up the sand.

Family_with_children

8/10

Excellent

23 Jun 2026

Ronald

Pool and bar need repairs

10/10

Exceptional

23 Jun 2026

Pamela

The hotel was beautiful and comfortable. I love the location. Our entire stay was wonderful. I enjoyed the amenities and just sitting around the pool or on our balcony. I’d definitely go back!!

Friends_and_family Family

2/10

Poor

23 Jun 2026

ABDULLAH

I had a deeply disappointing experience with Caribbean Resort & Villas, and I do not recommend this property.
I booked an ocean-view room through Expedia, but upon late arrival after midnight, the hotel placed us in a different building entirely — a rundown motel next to the actual resort, in an underground room (this is not the 1st floor as it's under the ground floor) where I see only the pool and we are under the Ocean view that was nothing like what we paid for.
The room itself was unacceptable: a strong mold smell as soon as we walked in
Visible mold in the room, where my daughter and wife end up sleeping in the car, as both have asthma, and they can't handle the smell of the mold. The door did not latch properly and had a noticeable gap. Roaches in the room, where I caught three in the first half an hour.
This was nowhere close to the standard of the resort we booked.
When Expedia customer service called the hotel to resolve the issue, the hotel staff put them on hold and then hung up, refusing to work with us or provide any assistance. We had booked three nights, but because of the unsafe and unhealthy conditions, we left after the first night. We stayed from 1:30 AM to 9 AM while we were waiting for the supervisor to arrive.
This experience felt misleading, and the location provided was completely different from what was advertised.
Not recommended at all.

Friends

6/10

Pleasant

22 Jun 2026

Robin

There is an entire section of the hotel that is separate from the nice rooms. That section is where we unknowingly booked. The room was musty. The a/c obnoxiously noisy. The towels small and rough. The ice machine didn't work. The remote didn't work. They changed out the television and told us that there was a working ice machine two floors down. The bed was uncomfortable. The sheets were too small for the bed and it was either me or my husband that could be covered, not both unless we snuggled close. Luckily, I love him very much. We went swimming in the pool and I ended up with a boil. Not a fan of this part of the hotel. Do not stay in the Jamaican rooms.

Partner

8/10

Excellent

22 Jun 2026

Alyssa

The beach view is worth it in the four bedroom condo! Wow! One of the bedrooms was a little warm and didn’t have a fan, but we made do. The cleanliness of the hotel room was one of the best I’ve stayed in! The pools were okay, average beach pools. The hardest part was check in and check out, it was really hard to find carts so we could load our car. Everyone was incredibly friendly though! Overall, I would absolutely stay again!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Tykeria

Enjoyed my stay ! Room was clean, the staff was attentive and friendly, great beach view because we booked an over front room, parking was iffy but not too bad. You have to park across the street in their deck but you can load and unload in the hotel parking lot.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Erin Leah

I really thought we were going to have a great stay at this resort until we walked into our room in the Jamaican Tower. The floors were dirty and hair all over. On top of that, the beds were sunken in with springs. There was construction right in front of our room on the beach that woke us up daily. The rooms were so outdated. The icing on the cake was that when we were checking out we wanted to leave our things so we could walk around before our flight. I sent a text to the contact person the night before and she said we could do that but that wasn’t the case. They couldn’t keep our belongings because the restaurant next door had a delivery and there wasn’t any room. It has been a very disappointing trip to say the least and I would never stay there again!!

Friends

10/10

Exceptional

20 Jun 2026

Denise

I really was impressed with the reservation reps who signed guest in. They were very helpful, knowledgeable and friendly. I especially want to call out Katie, who made sure we were taken care of on our 44th wedding anniversary.
Our stay was June 11th thru June 15th.

Partner

8/10

Excellent

20 Jun 2026

James

Check in was terrible it was almost 6 pm until we got our room. House keeping didn’t get garbage or bring towels everyday like they said they would. The room itself was fantastic and the cleanliness of hotel was very good.

Family

2/10

Poor

19 Jun 2026

Rischa

50th Birthday trip with family!

Hotel does not live up to the hype.... Our room looked nothing like the pictures online, it was run down, and not very well maintained. Our toilet continuously ran, no matter what we did. Our bed frame was broken, so every time we got in and out, the leg would slide sideways, so we had to keep pushing it back and it squeaked every time we moved. I was so disappointed when we got there, but by the time we found out about the bed, we were unpacked.

Staff when we got there and upon check out, were not very friendly and not very informative on the hotel itself, parking, hotel amenities, beach usage or anything what-so-ever. The sign out front advertised 15 pools, but not sure where all these pools were. The actual pools available were dirty, The floaties for the lazy river were hard to find and if you found one that was actually not going flat, you were golden, but the river was overrun with kids and adults just standing around in it. It was not that big, so we kept running into people. The poolside bar was ridiculously expensive. My husband and I ordered two frozen daiquiris, and it was $29. Not very wallet friendly. The poolside bathroom was disgusting. I do not think they maintain that during pool hours...or ever!

The two sets of elevators were sometimes working. We had to wait a long time to get on one and we were on the 10th floor, so stairs, especially going up was not an option.

Would definitely not recommend and will not go back!

Family

8/10

Excellent

17 Jun 2026

Abigail

Had a great stay!

Family

2/10

Poor

17 Jun 2026

BINIAMN

The room I reserve was not the same room that I was given. Very disappointed. No closets or dressers for our clothes . They had so many open rooms available and they didn’t want to switch me to a better one

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Ted

Well maintained, clean and friendly staff

Family_with_children