Name: Residence Inn Provo
Address: 252 W 2230 N, Provo, 84604, US

10/10

Exceptional

11 Jul 2026

William

The staff was very knowledgeable and helpful.

Partner

10/10

Exceptional

07 Jul 2026

Marilyn

Everything was great. Just a lot of traffic noise. No one’s fault!!

Partner

10/10

Exceptional

06 Jul 2026

Rosette

From the front staff attitude to their service Cleanness of the rooms and the excellent breakfast service we couldn't have been more satisfied. Keep up the good work and we will definitely be staying there again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Brian

Stay here every year for the stadium of fire in Provo, staff is always very polite very hopeful and full of smiles. Room was as expected. Always enjoy staying here.

Partner

10/10

Exceptional

29 Jun 2026

Maria

Very clean and well maintained. Breakfast was wonderful.

Partner

10/10

Exceptional

24 Jun 2026

Kim

Good stay, breakfast was good.

10/10

Exceptional

22 Jun 2026

Bryce

Only thinh lacking is a hot tub

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Christopher

Stayed here for a weekend family trip, rooms were extremely clean and super nice. Property was well maintained and had really nice landscape. Breakfast was good and multiple options! Front desk ladies were awesome and super friendly! 100% will be staying here again on my next weekend get away!

Family_with_children

8/10

Excellent

07 Jun 2026

Anthony

Breakfast was good. The plates should be a harder paper. No protein at breakfast with the exception of the eggs and gravy.
We like this properties location. Rooms are good size.

Family_with_children

8/10

Excellent

07 Jun 2026

Caleb

Great staff and cleaning services, breakfasts were solid and location was very nice as it was close to some river trails.

Self

10/10

Exceptional

01 Jun 2026

Sarah

Beautifully situated along a river walk. Comfortable bed and clean room. All the amenities you need are here when away from home.

Family_with_children

4/10

Poor

31 May 2026

Charles

Not well maintained

Family_with_children

8/10

Excellent

31 May 2026

Tanya

Nice clean hotel with friendly staff. I liked the stocked kitchenette and the access to the Provo river parkway right out the back of the hotel. I’ll book here if I’m ever in the area again.

Family

8/10

Excellent

31 May 2026

Merlin

Good breakfast

Family

10/10

Exceptional

26 May 2026

Kelley

We only stayed overnight. Room had a separate bedroom and den/kitchey. We were looking for dog friendly and it worked out great. Staff was very attentive.

Family

10/10

Exceptional

19 May 2026

Ann

Nice room layout; terrific breakfast. Great location.

4/10

Poor

18 May 2026

Nirvana

Our room was poor, it smelled like sweat and the toilet smelled of a consistent sewage scent, the breakfast often ran out of coffee and fruit, yogurt, being that we were there for a soccer tournament the waiting around for breakfast to be replenished was extremely unsatisfactory, our room was old, carpet was nasty, toilet bowl had stains, tub had stains overall GROSS, housekeeping came only 2 of the 4 days of our stay, just disappointed 😞 experience, I am Shocked 😲 Marriott put their name on this property, it needs a dire upgrade to all rooms and they need to improve cleanliness ASAP! The laundry room machines is from 1980, the elevators are tiny and the staff with huge carts squeezed in with us on many occasions which is distasteful. 2 stars is plenty for this place

Family_with_children

10/10

Exceptional

17 May 2026

Jon

Great Place Central to everything and quiet

Family_with_children

8/10

Excellent

15 May 2026

Jason

room.was clean and big

Family

8/10

Excellent

14 May 2026

Colt

Clean property good facilities check was not that great doors locked before 11 couldn't get back in our room to finish removing our luggage had to have staff let us in. Other than that it was a nice place

Partner

10/10

Exceptional

10 May 2026

Dawna

Nice room, clean, cool, and lovely walking in the area. We travel with a dog, so that is important for us.

6/10

Pleasant

01 May 2026

Jennifer

Staff were amazing. I was locked out of my room multiple times due to some issue with the doors. Very frustrating - especially after a long day and you want to sleep—because that’s what you pad for. Staff were very helpful but the situation was cumbersome, none-the-less

Friends

6/10

Pleasant

25 Apr 2026

Danielle

The staff are very friendly people. The hotel was recently updated. The cleaning service was not super consistent and we ran out of things multiple times. The breakfast also was understaffed and ran out of key items multiple times. Other than that, the location is great for proximity to BYU and the beds are pretty comfortable. They also enjoyed the walking trail behind the hotel.

Family

10/10

Exceptional

09 Apr 2026

Paul

We always enjoy staying at Residence Inns with suites so we can be together as opposed to separate rooms. Wonderful locations. The mountains and surrounding area were fabulous. Great location for meals as well.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Sarah

Very quiet, slept great

Self

10/10

Exceptional

14 Mar 2026

marlou

Very nice staff

Self

10/10

Exceptional

11 Mar 2026

Kotinca

No view, but clean, great staff.

Family_with_children

10/10

Exceptional

27 Feb 2026

Christina

I was in town because my husband was in the hospital. The staff was so kind and supportive. They helped a difficult journey to be a little easier.

10/10

Exceptional

15 Feb 2026

Andrew

Everything was perfect

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Min Jung

The room was cozy and the staff were incredibly kind.

Leisure Family

6/10

Pleasant

27 Jan 2026

Dawn

I didn’t know that the hotel was under construction when I booked this trip. The room smelled, water wasn’t turned on when they said it would be , an alarms going off. The gal at the front desk was the redeeming part of the stay, she was sweet and really respectful!

Leisure Partner

10/10

Exceptional

07 Jan 2026

Lara

Clean, comfortable, friendly staff, convenient, good breakfast

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Christopher

The stay was excellent, 7 nights over Thanksgiving weekend. The beds are a little hard and the sheets a bit rough, but for the price acceptable. Be aware that the beds are Full size, not queens.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Susan

The hotel was clean, well maintained and had the friendliest stuff imaginable. They were always helpful and even took time to call us when we inadvertently left a couple of items behind. Wonderful quality and service!

Leisure Family

10/10

Exceptional

28 Nov 2025

Tonja

The staff was amazing. They were so nice and always checked if we needed anything

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

martha

YES

Partner

10/10

Exceptional

10 Nov 2025

martha

front desk and good staff were AWESOME!!!!

Partner

10/10

Exceptional

10 Nov 2025

Lara

Clean, comfortable room with a lot of space. The breakfast has great variety and is well prepared. The staff is always helpful.

10/10

Exceptional

08 Nov 2025

Kris

Yes

Leisure Self

10/10

Exceptional

05 Oct 2025

Jeff

The staff was amazing. Very accommodating and kind.

Leisure Family

8/10

Excellent

04 Oct 2025

Jentri

Good hotel, very clean and nice. Your typical Residence Inn. No complaints about the quality. One small complaint about the value - We paid over $350 for one night and thought it was really pricey for what we got. We did book it for a night when there was both a youth soccer tournament and a BYU football game in town, so that’s probably why prices were so high… We’d stay again if prices were better.

There was also some kind of mixup with our room - sounded like maybe they’d over booked the hotel? The lady who checked us in seemed really worried about it and had to call a manager. But after a long phone call she seemed to get things resolved because we did end up with the room we booked.

Leisure Family

10/10

Exceptional

20 Sep 2025

Candice

The property was well located, beautiful scenery, staff friendly

Leisure Partner

6/10

Pleasant

07 Sep 2025

Marisa

Won’t stay again

Usually love Marriott. This one was old and needs a renovation! It smells bad and is looking rough! Also, the rooms weren’t ready

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Linda

Nice, clean place.

Leisure Family

4/10

Poor

06 Aug 2025

Peter L

Certainly not the best experience!

Our first night in the room, my husband thought the fir alarm had gone off and got up to check--it turned out to be the air-conditioning unit--needless to say, very little sleep that night. the next day I went to wash up a couple of dishes--the sink was blocked and the sink disposal unit was not working. Breakfast on our second day--so many of the stations were empty--there was a constant line of people asking for food. The room was large and comfortable and the bed was comfortable. I did gently report all this to the front desk--she said she would contact the manager to get us some kind of a rebate, and would call me to tell me. Didn't expect that to happen---and two hours later, it hasn't. Not the best experience and certainly not what I expected from a Marriot hotel.
Sheena Joyce

Partner

8/10

Excellent

15 Jul 2025

Paul

The price was very good. The rooms were well appointed - we loved having a full-sized refrigerator (with freezer, of course) and sink. Having lots of desk space was wonderful - we could put all our luggage there and pull from it when we needed stuff. Breakfast was very good. The scrambled eggs were made just the way I like them. They even had BYU Creamery ice cream by the pint for sale at the front desk mini-store.

The Residence Inn is half a block from the Provo river walk. We enjoyed gazing to the \"waterfall\" and getting exercise walking along the path.

Be aware that breakfast is very popular, so one may wait a few minutes to get a free table, especially if you have a large group that wants to sit together.

The kitchenette in the room had pots, pans, serving spoons, paper towels, etc. Even a pitcher for water in the 'fridge. But there were no utensils. We just popped over to the breakfast area and got some (metal :-) spoons, forks, and knives for our room.

Always wear socks in the room (room 139). The rug was very grimy. Walking around in bare feet quickly left black grudge on the soles of my feet. I doubt the rugs have ever been cleaned since they were installed.

Leisure Family

4/10

Poor

14 Jul 2025

Tiffany

Found 3 different bugs in our room. The desk was not cleaned. Breakfast was limited and they had trouble keeping it stocked and clean. It was fine to sleep overnight but I would not sleep there again or pay the cost of this hotel again.

2/10

Poor

13 Jul 2025

Vicki

Rooms were very dated
Carpet very old and dingy
Bathroom in dire need of renovation
Shower/tub did not drain and filled with water while showering
Carpet is hallways old and buckling
No handicap parking at all by the elevator for our room

Leisure Family

10/10

Exceptional

08 Jul 2025

Kristina

Large room, standard breakfast, nice scenery.

Leisure

8/10

Excellent

06 Jul 2025

Ruth

It was a great stay with the exception that we killed 2 spiders and another bug while we were there.

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Jeffrey

Good location

They were doing some construction/maintenance on a door above and it was noisy late into the evening. (After 11 pm) which was really annoying with trying to get some sleep. The AC unit is noisy and was inconsistent in keeping the room at temp especially at night The breakfast they ran out of scrambled eggs so didn’t get any one of the mornings. Other than those 2 items it was a good stay overall.

Friends_and_family Friends

8/10

Excellent

25 Jun 2025

Maochan

I booked a room on Expedia for $191.85 after taxes, payable at the hotel. When we checked in at the hotel, we asked again to confirm the price, but the front desk didn’t give a clear answer. The final bill showed they charged us $210. We didn’t damage anything or use additional items/services, and I believe any extra charges should be clearly explained to guests. Aside from that, everything else was great—the room was spacious, well-equipped, very clean, and I really liked it.

Leisure Friends

10/10

Exceptional

15 Jun 2025

Justin

Quite

10/10

Exceptional

13 Jun 2025

Ange

Beautiful location. Very quiet. Friendly staff. Nice room!

Leisure Partner

10/10

Exceptional

12 Jun 2025

Finley

I loved the room. It was a good property in a quiet area. Perfect for our family. I would stay there again. and the breakfast was one of the best hotel breakfasts. Lots of options compared to other places.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

Thamar

The hotel was in a great location. It was clean and felt like a safe place. The staff was friendly and the breakfast was good.

Friends_and_family Family

4/10

Poor

03 Jun 2025

Aida

Shower tiles have black molds, asked the front office to gave it clean but still remained. Towel rack fell in the middle of the night. Dishwashwer leak water when used. AC unit very noisy you can hear it all the time. Carpet srains. Breakfast thesame for my whole 5 days stayed.

Partner

10/10

Exceptional

01 Jun 2025

Craig

Convenient location, good breakfast. Very friendly staff.

10/10

Exceptional

31 May 2025

Jesse

Surrounded by lush lawn for walking around the area. Lovely stream nearby walking paths.

Leisure Pet

8/10

Excellent

18 May 2025

lisa

Check in was smooth. I found hairs in the sink and shower when I arrived. Shower drain was clogged, but was fixed after I notified the front desk. Room was not cleaned on my last day. The free breakfast was very good with both hot and cold offerings and a very friendly and helpful staff member. Overall, ok, but I wouldn’t stay here again.

Business

10/10

Exceptional

10 May 2025

Shelly

Rooms were clean and nice, staff helpful and friendly and in a safe area.

Leisure Family

2/10

Poor

08 May 2025

Jeannie

Not worth the price.

The door to the room was difficult to open, the ice machine in the frig was broken and make an horrible noise all night. The room was kinda clean.

Partner

10/10

Exceptional

21 Apr 2025

Michael or Harriet

Will choose for next stay

Room was clean and spacious enough for our needs.

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Brian

Perfect room for our need (2 bedroom, 2 bathroom suite). Clean, convenient and great location.

Leisure Family

6/10

Pleasant

06 Apr 2025

Kelsey

It was frustrating that the rooms are advertised as being able to accomdiate many adults having 2bedroom options for rooms. However the beds were smaller than queens (my mistake for not verifying), they charge for cribs & rollaway beds, the shampoo and soap were completely out in the bedroom attached bathroom, only 1 roll of toliet paper was provided, and there were questionable stains all throughout the room. The hotel itself is older and the staff was great, but the stay overall was very medocore considering local hotels nearby. The neighbors shower was so loud it woke me up at 5am. Both alarm clocks wouldnt stop going off at 6 in both rooms. Then the poor breakfest staff only had 1 women handling the crowd on a sunday morning. She was trying her best, but a weekend crowd really should have had at least 2. Things were repeadity empty. Additionally, for the size of this hotel and its advertiment of large rooms, the hotel pool was very very small, only able to allow 16 people. There is also no hot tub.

Business_and_leisure Family_with_children

2/10

Poor

05 Apr 2025

Milly

Stay was fine. We paid for the room though a 3rd party app. When we got home I had a $20 charge additional charge on my card directly from them. Can’t get anyone on the phone to explain what the extra charge was for…

10/10

Exceptional

01 Apr 2025

Sandra Thelma

Loved the stay! It was for business and I felt very comfortable and it was quiet. The staff was very helpful!

Business Partner

10/10

Exceptional

31 Mar 2025

Thomas

Staff was very friendly and accommodating. Suite was clean and well appointed. Bed was comfortable. Area was very quiet and we felt safe. Breakfast was good. Great experience!

Leisure Family

2/10

Poor

28 Mar 2025

CHRISTINE

False statements about where the grab bar is. It was not near the Toilet

Leisure Family

10/10

Exceptional

17 Mar 2025

Kaylene

Great breakfast. Super clean. Friendly staff

Leisure Family

4/10

Poor

16 Mar 2025

Anastasia

My reservation was booked for a week. As my plans changed I wanted to change the days of stay and they said it’s impossible. I thought ok, I leave it like this. When I came the hotel they canceled my reservation and charged me for a night without any notice. That time it was National championship and all hotels were booked. So they gave me option of smaller room, thanks.
The property is old and they try put cheap air fresheners to make it look good, the smell is awful and not healthy… during the stay these- Sunday my room was cleaned once! I’ve gave a call to receptionist and they said sometimes they don’t have time.. Personally I wouldn’t recommend it and will find other place for next stay.

Business_and_leisure Family

6/10

Pleasant

02 Mar 2025

Verified traveler

For the job done

It was okay. Location was as good. Picked this hotel because they allowed dogs and had 1 hotel room big enough for our family without needing to get 2 separate rooms. The room felt basic and a little dirty. The pull out mattress was really worn out and thin .

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Verified traveler

Residence Inn - Provo

We enjoyed our stay at the Inn. It was perfect for the purpose of our trip. Friendly staff, clean and comfortable rooms, pet friendly and proximity to shopping areas

Partner

10/10

Exceptional

22 Feb 2025

Jared

This is the best place to stay in Provo. We also stay here. They are very accommodating for our swim team during State Swim Championships at BYU.

Leisure Family

10/10

Exceptional

20 Jan 2025

Robert

It has been some time since we visited the Residence Inn website. We thought, because your rooms are larger and include a kitchen that they would be outside of our price range now that it's just two of us.
We found ourselves staying an additional night in the Salt Lake area, and the hotel we were at in South Jordan had no rooms.
When I saw how reasonable the price was for two, and knowing the quality your name represents, we were pleased to stay.
In addition, we found the staff very pleasant and the breakfast very appealing and satisfying.
Thank you

10/10

Exceptional

17 Jan 2025

Greg

Nice quiet stay.

8/10

Excellent

05 Jan 2025

Jason

Good value, great breakfast!

The room we stayed in was pet friendly, so that was a plus. However, the shower had hair in it and the baseboards and doors has dust collected in the bathroom.

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Joyce

Great stay!!

We loved our stay at Residence Inn! The only thing we could have used was more electrical plugs near the bedside. The breakfast offered was amazing! No one can ever say they went away hungry. I’m sure we’ll be back whenever we are in Provo!

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Craig

Very close to where I needed to be.

10/10

Exceptional

24 Dec 2024

Kim

Room was clean and staff was super nice! We booked a room for our return trip.

Leisure

10/10

Exceptional

22 Dec 2024

Dayna

Great for nearby trails and tucked into a quiet spot in Provo

Leisure Partner

4/10

Poor

16 Dec 2024

Allyson

We switched rooms 2 times, the first room had hair in the shower and dirt and hair on the sheets. The second room unfortunately also had hair in the shower, the sheets were cleaner but still ended up lying down a blanket on top of them.

Leisure Partner

8/10

Excellent

14 Dec 2024

Gary

Good overall.

Good overall. Negative is we could hesr the room above water run through our walls. But that was not frequent. Would stay again. Breakfast was good

Friends_and_family Family

10/10

Exceptional

03 Dec 2024

magdalene

Cozy

Was grea5 for my family

Friends_and_family Family

4/10

Poor

26 Nov 2024

Hillary

Filthy

This hotel was incredibly dirty. Our baby’s hands and feet were completely black after crawling on the carpet in our room for an hour before dinner. Also, there was unused dishwasher detergent all over the dishwasher. The mirror in the bathroom hadn’t been cleaned and had hairspray all over it. There was no even a handprint on the door frame to the bathroom.

Friends_and_family Family

8/10

Excellent

18 Nov 2024

Rebecca

I came home from a football game at midnight and there was not hot water; the water force was very small.

I took a luke warm shower in an drip after freezing… soooo sad.

Leisure Self

6/10

Pleasant

12 Nov 2024

Lisa

We had high hopes for this property. But when we got to the room we were let down. It was extremely dusty and cold. When we went to pick something up that had fallen behind the sofa bed, it was disgusting! Food, dirt, and garbage.
The main bed was fine. BUT the pullout was not. The mattress should have been replaced years ago. The extra sheets, pillow and blanket for the pullout were not clean. The blanket was so lightweight that it didn't do anything for warmth or comfort.
The shower head nozzle needs to be soaked in de-limer as it was super powerful, but very sharp.
We appreciated the soaps in the hotel, as they were not super strong with scent.
The breakfast was very high in grains and sugar. We appreciated the real eggs. But the yogurt was non fat, which means high sugar. They only had ripe bananas one day. We were not able to eat the provided breakfast as it was mostly grains, and we can't have those.

Leisure Family

8/10

Excellent

08 Nov 2024

J

Nice kitchenette, but noisy and I had to walk @ 100 yards to get to the lobby each morning.

10/10

Exceptional

06 Nov 2024

Andrew

Great location. Staff friendly and professional. Wonderful stay.

Leisure Family

10/10

Exceptional

04 Nov 2024

Tamaria

Great staff and loved the location.

8/10

Excellent

29 Oct 2024

Danielle

Quiet, good location, nice breakfast, friendly staff. Rooms need updating. Stains on couches, tubs and floors. Rooms are worn and dated.

Leisure Self

8/10

Excellent

20 Oct 2024

Megan

The employees we encountered at this property were fantastic! So nice and kind, going above and beyond. The cleanliness of the room was ok, bathroom floors were sticky, there was an item under the bed, but sheets felt clean and overall, it was fine for our one night stay. Breakfast was great- excellent selections, gf options, fully stocked until the end!
Bathroom door didn't completely close and a couple updates could be helpful, but pool was fun and nice and overall we were fine with our stay.

Leisure Family_with_children

4/10

Poor

15 Oct 2024

Jason

Key fobs were down and we had to be escorted to room every time we wanted in which resulted in us usually waiting and waiting. Room was one with a kitchen yet no forks, no spoons, no knives, no glasses. Wasn’t impressed by Marriott at all. Fail! They didn’t even attempt to try to remedy the issues.

Leisure

10/10

Exceptional

15 Oct 2024

Verified traveler

Front desk staff was so kind and helpful.

Only complaint is that the rooms were not always properly stocked with things like lotion, floormats, and shampoo - a quick call fixed it

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Elizabeth

So nice and clean and I love the green grass and river walk accessible out back. We will stay again!

Leisure

10/10

Exceptional

23 Sep 2024

Willermina

The hotel itself is extremely nice. The staff always goes that one step beyond to make sure we are comfortable. This is our second year staying at this location and we love it.

Partner

4/10

Poor

05 Sep 2024

Tina

No body wash. Hair on sink. Bathroom tub floor is slimy

10/10

Exceptional

03 Sep 2024

Jennie Lynn

Our room had a horrible chemical smell, like a nail salon. We stayed three nights and the smell never went away. Unpacking yesterday, all of our clothes smell too. We didn’t have enough time to mess around changing rooms.

8/10

Excellent

24 Aug 2024

Keith

Liked it.

6/10

Pleasant

24 Aug 2024

John

1, The toilet is too low to the floor, very hard to sit or stand.
2. Iiy appeared all rooms were filled, had to park off property

Leisure