Name: Provo Inn & Suites
Address: West 300 South, 150, Provo, 84601, US

8/10

Excellent

11 Jun 2017

Verified traveler

As expected...

You get what you expect, cheap but clean. Staff was very friendly.

2/10

Poor

02 Apr 2017

Verified traveler

This was the nastiest hotel I've ever stayed in.

Filthy, had to wipe the bathroom floor with Clorox. Disgusting... unknown stuff dripping on the wall. Everything you touched was black. I wouldn't recommend this place to anyone. Old I can deal with. Filthy, dirty and disgusting absolutely not. If there were a rating lower than terrible, that's what it would be.

2/10

Poor

02 Apr 2017

David

The hotel didn't have any record of my reservation; the mattress was very hard; the blanket was very thin; the bathroom was not well cleaned.

4/10

Poor

14 Feb 2017

Verified traveler

Tubs have no water

good location. advertise that all rooms have large tubs... but they do not have water hooked up to them.. did not offer to move me to a room w/ a working tub.

6/10

Pleasant

29 Nov 2016

Joyce

Location and rate are great
appealing appearance

2/10

Poor

21 Nov 2016

Sandy

Shady characters hanging around at all hours.

Family

2/10

Poor

05 Oct 2016

Verified traveler

Our room was not available

A secondary room was offered - it was not clean and smelled. The refrigerator was so loud, no one could sleep there.

4/10

Poor

19 Sep 2016

Krista

It was a last minute decision to take the trip so used hotel.com to find a place when we were about 4 hours away. We arrived a little after 1am and the reservation did not show up on record. I showed the confirmation email to the staff who honored the price. The room had concrete walls, horrible decor and hard beds but considering we were only there for sleep... It worked.

Family

2/10

Poor

13 Aug 2016

Erika

Don't DO IT!

Bed bugs and blood stains. Enough said. When we tried to talk to the hotel they just argued.... Basically called us liars even with photos. I wouldn't pay $5 for this room. Homeless people and people that live at this hotel begging for cigarettes... CLEAN IT UP owners if you want to survive.

10/10

Exceptional

11 Aug 2016

Verified traveler

Nice motel close to everything in Provo.

Great experience, staff, able to extend stay with no problem.

8/10

Excellent

13 Jun 2016

Ryan

Would book again, but place is below average

You get what you pay for. I knew coming in that this wasn't the nicest spot but booked it for the convenience of what I needed it for. Got exactly was I was expecting in the room, but with a very friendly staff. Would book again if I needed to be near that location for the same price.

2/10

Poor

02 May 2016

Verified traveler

Hotel unclean

Our bed sheets were stained and had hairs on them. Even though room said non-smoking, ours smelled like smoke. Location not good. Some more repairs in room needs to be done.

4/10

Poor

24 Apr 2016

Verified traveler

Need to put profits back into investment!

Shutters let in to much light to sleep. Lights not working. Temp control loud and inefficient. Beds were big and spacious. Location is fair to university. Diner in front is great.

2/10

Poor

12 Apr 2016

janiva

Don't do it!

Arrived at hotel to find people residing there as permanent residence. People lounging about outside. I Refuse to stay at hotel. Not a 2 star... Hotel located in \"old\" surrounding with security questionable for safety.

6/10

Pleasant

14 Oct 2015

jackie

Good enough

Infinately superior to Executive Inn and suites or Travelor's Inn. They put effort into it. Clean. Laminate floors, clean, installed over carpet. So dip in floor. Wish they had phone service. Some residents stay longer. Narrow but very Shawn Matulichclean shower. Near Provo temple and NuSkin world headquarters. Plan ahead because BYU home games cause hotels to fill up. Non-smoking.

Family

2/10

Poor

16 Aug 2015

Verified traveler

I arrived to find they overbooked. They sent me to another hotel, which was also full. I returned, they gave me a room, which smelled unpleasant. There were small children running around upstairs until 12:30 am. I strongly recommend NOT staying at this hotel.

Family

2/10

Poor

09 Aug 2015

Duane

Sleep in your car

Room needed to be upgraded 30 year old TV satellite only worked half the time wifi was almost non-existent could not adjust the water temp in shower really low water pressure beds were rock hard.

2/10

Poor

08 Aug 2015

Jennifer

Management

We booked this hotel for August 5, 2015. On that same day our travel was cut short due to a wildfire along I-84. The highway was shut down and everyone was turned around. There was no alternate route to Provo from Baker City, Oregon so I called the hotel and explained my situation. The person at the front desk was very rude, and refused to give me a refund because I didn't call early enough in the day. ( I called as soon as we were turned around, hoping to avoid this). She was very rude, hanging up on me when I questioned her reasoning for not refunding my money.

When I enlisted expedia's help. the desk clerk replied that since other travelers from Wyoming had checked in to the hotel, I must've been lying. I was traveling from Washington state, as the expedia employee explained.

I wouldn't recommend this hotel to anyone. The management is unpleasant and unwilling to listen to anything said.

4/10

Poor

19 Jul 2015

Verified traveler

It was a nice stay except for a couple things.

Wood floor is nice. Its pretty quite and convenience location. Close to convention center. Staff is nice and friendly.
The room has a strong smell, not sure what it's. Maybe from the wood floor/painting or someone smoked.
Its old model, the setting off the room is different. Small room.
Overall, thats what the price for. Its a nice choice for saving but not sure if would come back.

6/10

Pleasant

28 Jun 2015

Verified traveler

Clean and comfortable for the price

The hotel is older, but all the surfaces in the room have been redone except the shower surround. The floor was laminate wood, easy to clean, new bathroom fixtures and nice wall texture and colors. The King size bed was very comfortable. My concern ahead of time was safety, but once there I felt safe, even though the doors are on the outside of the building. One feature you don't see in newer hotel rooms was a DVD player. We could bring our own entertainment. One thing that needed replaced was the bedspread. It was very old, but since I could see all the care going into the remodel, I expect they will get to this oversight soon as well. I will stay there again sometime as it was a good stay for the price.

Family