Name: Towneplace Suites Little Rock West
Address: 12 Crossings Ct, Little Rock, 72205, US

10/10

Exceptional

03 Aug 2026

Rebecca

Great service,clean,good breakfast.

10/10

Exceptional

02 Aug 2026

Katherine

Hotel had a nice selection for breakfast. We were stuck in Arkansas waiting for our vehicle to be fixed and they allowed us to hang out after we checked out until our car was ready to go. Very friendly staff.

10/10

Exceptional

01 Aug 2026

Claudia

This property was near a lot of restaurants and a Walmart. It was clean and comfortable. My only complaint is no teabags which didn’t matter in the end because the hot water was not hot.

10/10

Exceptional

31 Jul 2026

Michael Christian

Wonderful staff

4/10

Poor

27 Jul 2026

comallita

It's alright. I slept terrible on the pillows.

10/10

Exceptional

25 Jul 2026

James

I stayed here for almost a month during my job transition. The staff were friendly. The amenities - pool, workout room, laundry room, and breakfast area were well maintained. The kitchen was well stocked with supplies.

The staff handled my packages appropriately.

10/10

Exceptional

24 Jul 2026

Kenith

The facility appeared clean; however, we had a few roaches in our room: refrigerator, bathroom and desk area.
All services were great and the location is supreme.

10/10

Exceptional

19 Jul 2026

Bernita

Everything was great. The staff this time were welcoming and very friendly. The breakfast was good. The kitchenette was really the reason I chose to stay here again. It has been totally renovated and is beautiful.

Partner

10/10

Exceptional

13 Jul 2026

Renee

Hotel was clean, the staff was friendly and helpful, the breakfast was excellent

Partner

8/10

Excellent

11 Jul 2026

Anita

I have always been pleased when staying at this hotel. Consistent cleanliness and service. Great location for travelers. Shopping and dining options are within close proximity of the hotel.

Self

2/10

Poor

20 Jun 2026

Christopher

Held my deposit for a month!!

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Mario

N/A

4/10

Poor

07 Jun 2026

Stacye

We booked this hotel for a baseball tournament with boys who were so excited about the pool. We go downstairs to see a sign that said pool is closed until summer 2026. It’s June 7 and upper 90s temps. There was no notification on the site that the pool was closed or we would not have booked there.

The elevator was broke and we were on the 4th floor, so had to load everything up and down 4 floors of stairs.

The hallway temp was set on 81… again… it’s 90s outside and had played baseball all day in the heat to have the temps hot in the hotel.

And, No one came in to clean or restock our towels and we were there 2 nights.

If it was just one inconvenience, I wouldn’t be leaving a review… but the multiple inconveniences should be shared as a warning to others looking to reserve this hotel. There are several other hotels in this same area I would highly recommend looking into over this one. It was an extremely disappointing stay.

Family_with_children

10/10

Exceptional

01 Jun 2026

Christopher

Nice clean room. Quiet. Convenient. Affordable.

Self

10/10

Exceptional

30 May 2026

Bernita

Room clean. All appliances were in working order. Breakfast was good variety of items. Near shopping center,walmart, and restaurants.

Family

2/10

Poor

29 May 2026

Raven

There were a huge amount of ants crawling all over the bed. There were dead ants under the pillows. I am allergic to insects and I am currently at the emergency room.

Self

10/10

Exceptional

22 May 2026

Kayla

Perfect everything was excellent

Friends

8/10

Excellent

17 May 2026

Cynthia

Bed was very comfortable. Very close to restaurants and convenient to walk there. The lobby breakfast area was disappointing. Furniture was dirty and stained-needs to be replaced. Breakfast staff did an amazing job keeping items stocked. Great tasting coffee! Lots of parking that was convenient for trailers or RVs.

Partner

8/10

Excellent

14 May 2026

Ashlie

Breakfast was good, nice suave for price. Just dated

Partner

10/10

Exceptional

12 May 2026

melodie

Good real eggs,and great coffee

Self

8/10

Excellent

11 May 2026

David

Room was very musty and the hallway smelled like cigarette smoke

Pet

10/10

Exceptional

11 May 2026

Jazmine

The staff was respectful kind! Te room was clean smell good

Partner

10/10

Exceptional

04 May 2026

Siegfried

Clean rooms, friendly staff, greeted as u walked in.

Self

2/10

Poor

03 May 2026

Kaneichua

There were roaches in our room. When i called the front desk to inform her and ask to be moved to another room I was not accommodated at all. I was asked \"Can you just kill the reaches?\" I was also told that they didnt have any other rooms available in the whole hotel. We immediately got our belongings and left. I will not come here again.

2/10

Poor

29 Apr 2026

Ross

Ants all over the room biting my child and all over the counter tops and couch told the hotel guy they saw the ants and said sorry never tried to help or over anything.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Betty

Clean rooms. Comfortable beds. Everything in the room in good working order. Decent breakfast selection. Hot food as well as cold.

Self

10/10

Exceptional

22 Apr 2026

Kelly

everything was great. Property was very nice. The food was very good. The staff made us feel very welcome!

Partner

10/10

Exceptional

15 Apr 2026

Gordon

Kitchen area is a plus

Partner

10/10

Exceptional

13 Apr 2026

Faye

Good breakfast! Highly recommend this place !!

Partner

8/10

Excellent

09 Apr 2026

Zenshin

For a couple of reasons we had to change rooms. The front desk, Shawn, was outstanding and so very accommodating. Even helped us move our things to a much better room at no charge. There is major remodeling going on, but didn’t negatively affect us in any way. The beds and bedding were Excellent. We liked every thing about our stay.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Anthony

The room was clean and the staff was very friendly.

Self

10/10

Exceptional

29 Mar 2026

Garrett

We stayed in a king studio suite. You can tell it has been recently renovated. We only stayed one night but the room was well equipped for extended stays. The room includes a very nice desk with casework, a smaller two-to-three-person sofa (including a modern styled foot rest), a comfortable king sized bed, plenty of head-level lamp lighting fixtures, a sufficient count of well-located electrical outlets, a large closet storage space (with an ironing board), full kitchenette (included a basic dish set and cookware, two-burner electric stove, seemingly new microwave, 10-12 cubic-foot refrigerator, kitchen water fixture, full sized dishwasher, etc.), a pretty new flat screen tv, and a clean bathroom. If I had to guess, the bathroom plumbing fixtures didn’t make the budget for renovation plans, but they were clean and problem-free (just not new).

Partner

2/10

Poor

19 Mar 2026

Jeriel

The property is under construction. The smell of construction is throughout the property. Upon my arrival the

6/10

Pleasant

19 Mar 2026

Destinee

Staff was friendly, no warning prior to arrival that renovations were underway. The halls smelled terribly.

Family_with_children

2/10

Poor

17 Mar 2026

Ebony

Normally the stay here is great however this time, not so much. They were doing the floors and that should have been communicated before charging me so I could have the option to choose somewhere

2/10

Poor

16 Mar 2026

Naval

The property itself is good, but our stay was very disappointing because carpet work was going on during our visit. There was constant noise, dust everywhere, and the whole area felt messy and uncomfortable. I was traveling with kids, which made the situation even worse and stressful.

This kind of maintenance work should be completed before allowing guests to check in. It is not acceptable to have construction going on while rooms are occupied, as it seriously affects comfort and overall experience. Because of this, our stay was not as enjoyable as expected.

Family_with_children

4/10

Poor

09 Mar 2026

Julie

The parking is non existent and the staff is really, really rude!!!

Self

4/10

Poor

01 Mar 2026

Yarely

The building looks fine from the outside, but the inside is in bad condition (old, broken chairs, peeling paint, and a strong smell of cigarettes in the hallways). The room was comfortable but poorly cleaned; the bathtub was dirty (with men's hair), and there were cockroaches everywhere—coming out of the sink, drawers, and on the floor! There was mold on the bathroom wall near the light switch.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

William (Bill)

Needs refurbishing

Partner

2/10

Poor

23 Feb 2026

Lorene

Up on first checkin the staff was very nice the evening/ night staff. But the room had roaches. And had a smell . I call front desk. She gave me options to move to another room and another floor. So when I got to the new room, none of the chest drawers work the would I had to use the phone cords to tie the doors shut. And when breakfast came the juice machine didn’t work so we had nothing to drink but coffee. I don’t drink coffee. There was no water offered and they did not go out and purchase juice to accommodate. Poor judgement . Then the morning staff was not friendly at all. I heed them talking about a guest . The second morning someone mess up the waffle machine. So I had to clean it best to my ability. The guy that works hospitality look and never offered to help . The waffle machine was sticking very much by the time you pull it out it was tore up. And yess I used the nonstick spray. After the second attempt to make another, I told the morning staff she said quickly, there nothing she can do about it. I ask for syrup . She said is it none ? Why would I ask if there were? She walks over said the other person use it up. Well that is what it’s for to use right? She put out a little more syrup. But was not happy yo do so . I rate this experience -0 . I also did not like the bathroom. The toilet looked dirty but after I cleaned it , it was old paint wear off and it was peeling. And the tube didn’t drain well. When shower your feet is submerged in water. Very un happy

Partner

10/10

Exceptional

21 Feb 2026

Erica

The room was very clean and spacious. The bathroom could use a little more attention to detail such as shower liner could be changed out and crevices of the tub were dirty

Partner

6/10

Pleasant

15 Feb 2026

brandi

Our second stay here . Both times we spotted roaches . Everyone is friendly and the locations good but because they can’t get rid of the roaches we won’t stay again

Leisure Family

4/10

Poor

12 Feb 2026

Courtney

Hotel is in repair it appears.

Friends_and_family Family

4/10

Poor

30 Jan 2026

Shane

Breakfast was nonexistent. Trash in hallways. Many people seem to be staying long term and are trashing the place. People hanging out in hallways cursing loudly to others on speakerphone at all hours and the staff seem completely apathetic. Relatives? Cannot Use the weather as an excuse… that was a week ago and everyone else has picked themselves back up

Business

2/10

Poor

22 Jan 2026

Jerry

Mode terrible smell

Partner

10/10

Exceptional

14 Jan 2026

Ernestine

I was satisfied with my stay

Self

10/10

Exceptional

14 Jan 2026

Armando

Clean rooms,very friendly staff.

Business Family

4/10

Poor

12 Jan 2026

tara

Hotel was under renovations. This was the smallest hotel room we’ve ever stayed in. Though furniture was new, bathtub was still old looking, tv didn’t work with cable, and room smelled musty. We had a late arrival so didn’t shower until next night and had no hot water and wasn’t told at check in that the heater was down. Wasn’t impressed with it being a Marriot.

Friends_and_family Family

4/10

Poor

12 Jan 2026

Elmer

Was a mess remodeling fresh paint on ground by car parking.trash around. A.c. Too noisy. Save your money go somewhere better, never ever again. A dump

Business

10/10

Exceptional

11 Jan 2026

Twanna

Clean and comfortable. The check in lady was very honest and helpful. The check out lady had an attitude. But over all I enjoyed my stay 100%

Leisure Partner

6/10

Pleasant

09 Jan 2026

Danielle

.

Partner

2/10

Poor

05 Jan 2026

Ann

I had booked a room with 2 beds but was not accommodated. Will not be coming back here because the place was also very dirty and had cockroaches

Family

10/10

Exceptional

03 Jan 2026

Armando

Great location like always,great staff.

Business Family

6/10

Pleasant

22 Dec 2025

Codi

The staff was kind and helpful, the room was clean, breakfast was good and we had everything we needed. Several things seemed aged/worn like the lobby furniture and some of the moldings on the walls were removed, but there were also signs explaining that they are renovating and there seemed to be fresh paint on the walls so it like they are working on correcting many of the cosmetic issues I’ve noticed. O

4/10

Poor

22 Dec 2025

Andrea

Room was very neglected. Dirty sheets, and curtains. Front desk was awesome, she moved us immediately. The next morning in our new room we found roaches in the kitchen area.

Leisure Family

6/10

Pleasant

15 Dec 2025

Nancy

Left before breakfast. Had a medical procedure

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

randall

Staff super, room good, remodle not good. American flag torn up and state flag as well

Business Family

10/10

Exceptional

08 Dec 2025

T

Yes

6/10

Pleasant

06 Dec 2025

Lori

Staff were nice but I reserved a room with 2 beds for my dad and Aunt and they put them in a room with 1 bed. The room with 2 beds was more expansive when booking.

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

wanda Genaro

Too old and need improvements.

10/10

Exceptional

24 Nov 2025

Dara

We would stay there again. It is a very nice hotel to stay at. It was very clean. The staff were super sweet and nice and it’s a very safe area to stay in🙂

Business_and_leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Marisa

Great space and had everything we need to cook and make breakfast daily.

10/10

Exceptional

30 Oct 2025

Lisa

Room was clean, staff was nice

Leisure Friends

4/10

Poor

23 Oct 2025

Thea

This worked for what it needed to work for, but definitely not ideal. Our room was “clean” but still not a Marriott standard of clean. The mattress was harder than a rock. It’s a cheap rate for a reason. Definitely will not be staying here again.

Leisure Family

8/10

Excellent

22 Oct 2025

April

Clean property & lots of relaxing sitting areas. Lots of nearby restaurants & shopping

10/10

Exceptional

16 Oct 2025

Glenn

Comfortable stay after a long day of doctors appointments.

Business

10/10

Exceptional

14 Oct 2025

George

clean and very comfortable rooms/suites. Nice to have medium sized refrigerator and full size microwave.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Eva

Sonderful

8/10

Excellent

12 Oct 2025

Tijoshia

Breakfast was okay.

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Renauldo

Initially I was angered because I called ahead

Self

10/10

Exceptional

27 Sep 2025

Marisa

Great location, property well kept and decent price. Will return when visit area again.

Business_and_leisure Partner

10/10

Exceptional

23 Sep 2025

Anthony

The hotel was clean, the staff was very helpful and friendly. Great breakfast options and excellent location.

Business

10/10

Exceptional

19 Sep 2025

Jeannie

Great stsy

Room was nice and clean.

Self

10/10

Exceptional

08 Sep 2025

Anthony

The stay was nice the rooms were nice, and the staff was friendly

Business

10/10

Exceptional

27 Aug 2025

Anthony

The staff was very helpful and attentive

Business

6/10

Pleasant

24 Aug 2025

Kimberly

I've stayed here many times with no issues. This time our kitchen had ants. And when management was told they only said oh im sorry about that. Didn't offer any solutionsor anything. Other than that everything else was good.

Friends_and_family Family

4/10

Poor

22 Aug 2025

Shelley

Checking the front desk associate was wonderful. The room however not so much. It had a terrible musk smell, my pillow case looked to have mildew on it, the bathroom door would not shut without hitting the toilet, and the wall were nasty in the bathroom.

Friends_and_family Friends

8/10

Excellent

22 Aug 2025

Jeffery

Nice place

Nice staff, new facilities, no problems

Friends_and_family Family

6/10

Pleasant

22 Aug 2025

Kyle

Great Staff but the hotel needs a renovation

The staff was great. Polite, efficient, and more than competent, but the hotel needs a renovation. Would I recommend it? Yes, if you're looking for an economical place to stay with a kitchen.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Erlene

Overall it was a good stay. The only small complaints was the room wouldn’t cool off as much as we would have liked. We all slept with a sheet only. However, it wasn’t unbearable. Second was the refrigerator door. The layout doesn’t allow for the door to open wide enough to pull the shelves out and rearrange the height of them to accommodate for taller things. Example: the 32oz tumbler with drink in it. But over all the room was clean and beds were comfortable.

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Victoria

Although the room was nice and comfortable enough, it's obvious that this hotel was something that was not maintained well in the past. There's an overall odor in the hallways and elevators that seems like it was wet/dirty that has now been covered up with newer materials. I believe it's been renovated by changing the floor coverings, and maybe a little paint without much regard to details ~~ molding and such.
I'm surprised it's Marriott affiliated.

Leisure Friends

10/10

Exceptional

19 Jul 2025

Lydia

It was a smooth experience…. No surprises!

2/10

Poor

15 Jul 2025

Sydnee

this hotel was over grown out front with grass. the building was very outdated (which is fine, when it is kept up, but this is not) and then to top it off we get to our room and there is a mini camera on the bottom of our tv stand. a Camera.. at first i was like no, no way and so i just covered it up and went on with my stay. well come to the last day i moved what I had covered it up with and I took a picture of the mini camera and was able to find the exact same one online... and then to top it off, i was loading our stuff up to leave, i decided to look under the bed to make sure my 3 year old hadn't put anything under there. Thats when i found the old fake rose pedals. YUCK!! so not only was there a camera but now i had the rose pedals to go with the scene from last guest. lovely and i just had my 3 year old in there. i wouldn't recommend this hotel to anyone!!

Business_and_leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Melanie

The

Business Self

10/10

Exceptional

11 Jul 2025

Kozaburo

The hotel is new and clean. The location is relatively quieter than downtown, and it is safe.
I would recommend this hotel to my colleagues.

Leisure Family

2/10

Poor

02 Jul 2025

Brian

Mold in shower,took 3 room changes to get one with working ac, pool was.size of a hot tub

Business

10/10

Exceptional

27 Jun 2025

Tiffany

Great stay and accommodations, the outside landscape however needed some attention.

Business Self

4/10

Poor

27 Jun 2025

Bill M or Crystal

One night stay

Room was not available when we arrived after 5pm due to short staffed housekeeping. Tub still had hair in it. TV in living room suite did not work. We were given the toll free number to handle ourselves. Grounds had not had proper lawn care in sometime. Grass was high. Stayed here multiple times. This property in not being managed well. Wish I would have taken photos.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Landis

There was rust all around the bathtub. Didn’t have hand soap at bathroom sink. The grass was knee high on the outside.

Self

10/10

Exceptional

21 Jun 2025

Todd

Ok stsy

Friends_and_family Family

2/10

Poor

05 Jun 2025

Rafella

Bad!! Main TV didn’t work ask to have someone look at it and was told no one was available. We requested for 5 guest and had 2 wash cloths. Went to front desk to ask for more and she gave me 3 so I asked only one per guest was told that was all they had. We had about 1/2 roll of toilet paper so at 5:00 am when we could not find more anywhere in the room goad to go to front desk. The check in attendant was not friendly. I would NOT recommend at all!!!!

Family

10/10

Exceptional

03 Jun 2025

james

Little or no breakfast

Business_and_leisure Partner

10/10

Exceptional

01 Jun 2025

Tina

The rooms were very clean.

Business_and_leisure Pet

6/10

Pleasant

25 May 2025

April

The bathroom was dirty hair on the walk refrigerator dirty

Business

6/10

Pleasant

18 May 2025

Misti

Pool was closed. Staff was friendly

Business_and_leisure

8/10

Excellent

14 May 2025

Richard

Pool was completely unusable. Algae was prominent on the water. Lawns had not been cared for in a long tme. Grass was long and not suitable for pets or children. Only positive was condition of the room. Very clean and spacious.

Leisure Family

10/10

Exceptional

14 May 2025

Donna

1 night stay

Just a 1 night stay. Arrived late and left early, place was clean, lady at front desk very helpful and breakfast was good

Friends_and_family Friends

10/10

Exceptional

07 May 2025

Darlene

Perfect place to stay.

Leisure Self

10/10

Exceptional

03 May 2025

Amy

First, I want to rave about the staff. Everyone is friendly, helpful, and kind. They make you feel at home from check-in to check-out. The hotel, including the rooms, is clean and spacious. The refrigerator and mini kitchen were perfect for our one-week stay because we made dinner there since my husband was recuperating from surgery. The breakfast at the hotel was excellent. The choices vary a few times a week, which I liked. The food was good, better than most hotel breakfasts. I strongly recommend the hotel.

6/10

Pleasant

23 Apr 2025

Chris

Not quite worth $100 a night imo. 6/10

Business Self