Name: MainStay Suites Little Rock West Near Medical Cen
Address: 10800 Kanis Rd, Little Rock, 72211, US

2/10

Poor

21 Jul 2026

Ebbra

The room was DISGUSTING!! i booked the room for July 17 and 18th and had to check out the morning of July 18th!! Asked for clean sheets and the lady at the desk was kind enough to tell me that she would have the clean the room and change my sheets. We came back to more dirty sheet-slept on the towels, glad we had our own blanket. 3 types of hair in the tub, nasty stuff still on the floor in the bathroom, the chair had stains all over it, up under the table next to the bed had old food crumbs a 2 dead bugs, the floor was uneven in front of the bed and after wiping down the table and where the tv was there was nothing but dirt on the wipe. We were in rm #320! And then as we were checking out, the poor lady was getting scolded by one of the workers who was yelling and cursing at her telling her dont call her and that she will be to work when she can. 0/10. And yes i have the videos and pictures to prove everything. When youre in the middle of an emergency and needing somewhere to rest your head, the last thing you want to be is inconvenienced! Just no!

Family_with_children

10/10

Exceptional

13 Jul 2026

Lisa

Everything was good . The staff was very helpful.

Self

10/10

Exceptional

06 Jul 2026

Bernita

This is an older facility, but the room was extremely large. It was clean and had a nice kitchenette. It was minutes from the hospital and easy to go back and forth during the day. Nice staff.

Partner

6/10

Pleasant

26 Jun 2026

Sara

Nice stay nice and quiet just needs a pool

Partner

8/10

Excellent

17 Jun 2026

Cassie

Room was spacious and clean staff was friendly

Self

2/10

Poor

12 Jun 2026

Juweon

It’s a run down property, with old fixtures and facilities that need an update badly. Staff were friendly and courteous.

Self

2/10

Poor

11 Jun 2026

Tironica

Horrible bathroom, the tub wasn’t clean. It looked like mold in the corner Definitely not what I expected.

Partner

6/10

Pleasant

19 May 2026

Jeremy

Overall you get what you expect from a cheap hotel at $60. However, you get a full kitchen with your room. Most seemed renovated in my room, but the bathroom was not and a bit disappointing. Regardless this is a good cheap long stay room close to most major hospitals in Little Rock

Self

4/10

Poor

17 May 2026

Charles

The halls felt dirty. The elevator was rough looking. I was scared to walk barefoot in my room and when i did i got in the shower and proved why i was scared. They attempted to upgrade the shower with some paint. It was poorly done. The paint was all over things it shouldnt have been in the tub.

Self

10/10

Exceptional

16 May 2026

Anita

Great!

2/10

Poor

12 May 2026

Abees

The pictures DO NOT represent the property. The bathroom had spackle falling off the wall. The tub was stained with some yellow substance. When I brought this to the attention of staff they were unhelpful and told me they don’t have any supervisors on shift for the whole weekend?!? Then offered to move my room. I was shown the 2 other rooms which has the same stains and dilapidated walls. I had to rebook at the hotel across the street and they attempted to no give me my refund for the additional nights until I reported them to corporate and hotels.com. DONT GO THERE

Partner

10/10

Exceptional

28 Apr 2026

Marjorie

Everything was perfect. Kitchen came in handy where I didn't have to eat out all the time. I don't have anything to complain about

Partner

8/10

Excellent

27 Apr 2026

Amore

Bathroom could be a tad bit cleaner found hair in my shower

Friends

10/10

Exceptional

27 Apr 2026

Jennifer

They do accept pets it was clean and quiet

10/10

Exceptional

27 Apr 2026

Jordan

I didn’t enjoy the housekeeper coming in I’d had only been there 12 hours

Partner

8/10

Excellent

20 Apr 2026

Mukesh Kumar

Good clean place to stay. Very cordial staff

Family_with_children

10/10

Exceptional

04 Apr 2026

Emmanuel

Kitchen was great and fully equipped for cooking. Overall the hotel was clean and staff very very helpful

Self

10/10

Exceptional

02 Apr 2026

Cantina

Very nice hotel. Very spacious. Full kitchen. Comfy bed. Very clean.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Leslie

Location near Baptist Medical Center- room was spacious with nice kitchen area- wonderful set up for our stay-

Self

2/10

Poor

17 Mar 2026

Mackenzie

the first room I was in the dishwasher was broken. in both rooms the shower was filthy. just stained yellow and there were pubes in it. the room smelled awful as well as the hallways. I had to check out early because i just couldn’t stay there it was nasty

Partner

2/10

Poor

15 Mar 2026

Rose

THIS HOTEL WAS FILTHY

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Kimberly

Nice clean room . Didn't have a remote for the TV staff was friendly and gave me a replacement remote .. staff was very nice and talkative while getting my reservation handle . Be aduves there's a $50 deposit that is asked for when you are done getting booked it it's a no cash credit or bank card . The website doesn't mention it but over all it's a nice place that book . How long it takes for the $50 is based on your bank I was told

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Donna

The queen bed was a full size...NOT a queen.

8/10

Excellent

22 Jan 2026

John

Very nice room. At the rate we paid, housekeeping was every 3-4 days between trash pickup and other small things. Towels and bed items replaced weekly. The kitchenette is invaluable to help cut down on the need to go out and pay ridiculous prices at restaurants. The fridge is 3/4 regular size which is great. There's no ice machine but each fridge has an ice tray. Very limited kitchenware but sufficient for the average person to get by. No breakfast at all and the coffee available is less than desirable. Best to buy instant and make in the room. They have a decent little convenience area with a good selection of snacks and food. They also have larger kitchen items like crockpots and blenders for rent I'm assuming. The laundry is reliable and somewhat affordable. About $6 to wash and dry. Security is not great, but we don't feel unsafe. All of the doors that we used that require a card worked reliably. Overall, it's one of the best \"you get what you pay for\" hotels I've ever stayed in and I have no complaints based on the rate and condition of the hotel. :D

Family

6/10

Pleasant

13 Jan 2026

MELANIE

Yes

Business_and_leisure Pet

10/10

Exceptional

11 Jan 2026

Cordelia

Na

2/10

Poor

28 Dec 2025

Michael

The room was relatively clean but the bathroom wasn't as clean as it should have been. There were no towels, no water pressure in the shower, the key card needed re-coded after the second day, some plant near the front door smelled so bad I was grateful for a back door, maintenance was happening all over, and I don't think any employee I spoke with spoke English as a primary language.

Leisure Self

10/10

Exceptional

23 Dec 2025

zaid

Very nice and friendly and wonderful staff

4/10

Poor

12 Dec 2025

Dan

Have stayed around 10 nights in a month time frame, and 8 of the 10 days, I went to get coffee at the lobby and it has been empty. When you turn the corner to let the desk clerk know she is sitting with both headphones in head down and watching TV on her phone. Decided that I’d just start making my own coffee since she was unreliable only to find that the room coffee maker is mildewed and disgusting. The fridge also wasn’t cooling in my room causing my food to go bad, but I brought the issue up with the evening desk clerk I was told the maintenance guy wasn’t available and was also off the next day so there would be no swapping it out or repairing it. Shower drains very slowly and starts to fill up if you are in it for longer than 2 minutes. If you literally only need a place to sleep then it should work for you. But if you need it to actually function as a suite where you can prepare foods and live during extended work trips you can find better. I guess you get what you pay for. Or in this case, don’t get what you pay for.

Business

10/10

Exceptional

10 Dec 2025

Chad

Very clean room, and the staff is very helpful and friendly

6/10

Pleasant

02 Dec 2025

Albert

Yes

8/10

Excellent

01 Dec 2025

Steven

Great room for the price and convenient to the hospitals.

Leisure Family

10/10

Exceptional

27 Nov 2025

GEOFFREY

Room was clean and Lakeisha at the front desk was awesome!!!

Business_and_leisure Self

10/10

Exceptional

26 Nov 2025

Kevin

Room has always been cleaned thoroughly by staff. Defective door lock was promptly fixed.

Self

10/10

Exceptional

24 Nov 2025

Chenal

The room was clean and comfortable. I loved the kitchenette. The wait staff was super nice and I had clean sheets and towels. I stayed for 5 nights. I’d be back.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Gloria

Kitchen had food left from someone else in cabinets other than that all was good

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Betty

Nice place to stay

Leisure

6/10

Pleasant

10 Nov 2025

Eddie

The hot water did not work in the shower, only in the sink.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Kevin

The room was quite comfortable. The recliner chair proved as indispensable as it was luxurious. The wide screen TV was very entertaining.

Self

6/10

Pleasant

25 Sep 2025

Kianna

Eh…

The bathroom was not completely cleaned or restocked properly. There was an opened and use soap bar on the sink that someone tried to over with the wrapper. The shower was dirty with small hair and soap on the walls. The towels given in the room had long tangled hair in them.

Business Partner

2/10

Poor

22 Sep 2025

Staphine

DO NOT STAY HERE!! Bed had pubic hair and dried blood stains on the sheet. Shower was disgustingly dirty and full of hair. Staff were not accommodating at all!

Self

6/10

Pleasant

15 Sep 2025

Omariona

It’s was okay they didn’t bring clean towels and we stayed Friday-Sunday they

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Rhonda

Our room was clean- but there were dirty dishes in the cupboards. Quiet, large room with plenty of room if you are staying for multiple days or weeks. Close to the medical center. No frills- no breakfast , no ice machine. I would stay again in the right circumstances.

Business Friends

8/10

Excellent

07 Sep 2025

JaDarrick

Rooms were clean but staying here last year and seeing how they operate under new management this place is going down hill slowly but surely

Partner

4/10

Poor

24 Aug 2025

Kelisha

Overall nice place to stay I had attended on staying for 10 days but instead I stayed 6 nights I ask for a refund I haven’t yet received which it states that you can get a refund online I personally want pay for a long period like that any more it would be a day to day thing if I ever needed it for a long period of time

Business_and_leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Kathy

Very clean, very quiet huimin ties were great. Indeed. This ency's sweet. His staff was very friendly and helpful. And quite patient always smiling

Business Friends

4/10

Poor

20 Aug 2025

Karen

They haven't refunded my money yet. The deposit they're asking for.

2/10

Poor

11 Aug 2025

Terry

Nightmare hotel

Hooker motel who took my deposit because of bad reviews not my type of place to stay but I was trying to save money and stayed here big mistake I got a queen room but it was a full size bed not a queen can’t watch anything on tv they only have 12 channels and after I gave my review on the website they took my deposit back

Partner

10/10

Exceptional

11 Aug 2025

Verified traveler

No frills, but room was nice and staff was helpful.

Partner

10/10

Exceptional

06 Aug 2025

Diana

The room was nice and clean. I loved the pillows. With the weather being extremely hot, i liked that the ac was on when i came in. It was nice walking into a cool room.

Business Self

10/10

Exceptional

14 Jul 2025

GLENETTA

Everything was good but couldn't get a remote to change channels or scroll the channel! Customer service was nice!

8/10

Excellent

14 Jul 2025

Eva

Clean room and nice people at front desk

This is an extended stay hotel, so no frills but it was clean and the front desk employees were very nice.
My room was clean and comfortable.
The hallways are a little plain and dull but overall, I would stay again. I did feel safe as I was traveling alone.

Self

10/10

Exceptional

13 Jul 2025

Kristi

Front Desk very professional very clean

10/10

Exceptional

20 Jun 2025

Bryan

Comfortable

Business_and_leisure Self

10/10

Exceptional

14 Jun 2025

Michelle

Rooms clean an all the staff we see was super friendly

Partner

10/10

Exceptional

30 May 2025

Leteka

Quiet, and clean

Business_and_leisure

8/10

Excellent

21 May 2025

MaRisha

It was a bit noisy but I still enjoyed my stay.

Self

6/10

Pleasant

11 May 2025

Yvonne

Room could have been a little cleaner. No shampoo in the dispenser in the shower.

Partner

6/10

Pleasant

08 May 2025

Amy

The size of the room was great, clean. All appliances worked, was late when I went to bed so I was going to shower in the morning but no hot water. No time to reach out to the front desk because I was in a hurry to leave.

Business Self

2/10

Poor

04 May 2025

Lacey

Extremely Disappointing Stay – We Won’t Be Returning

We’ve stayed at this hotel multiple times before, but this most recent experience was completely unacceptable.

When we arrived, we were told there was a booking issue despite having a confirmed reservation. The staff offered a $20 credit for a future stay as compensation. While not ideal, we accepted it and tried to be understanding.

However, things quickly went downhill. When entering our room, there was a foul smell. We were only there for about 45 minutes before heading out for the day. When we returned, the smell still there.
my 9-year-old daughter discovered a wad of toilet paper with feces on it under the kitchen counter, which was the source of the odor. We immediately contacted the front desk. Later, they called back to say no one was available to clean it. I had to go downstairs to speak with someone in person, and they simply gave me a card and told me to file a formal complaint and ask for a refund.

To make things worse, the toilet in our room ran loudly all night, making it very difficult to sleep.

At checkout, she mentioned she had inspected the room before we arrived and made comments that suggested she didn’t believe our account—essentially implying we could have caused the issue ourselves, which was deeply offensive.
We have photo and video evidence of everything. Sadly we will not be returning. Traveling with children, we expected basic cleanliness and professionalism. We got neither!

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Tatyanna

Needs more parking , other than that I would definitely stay at this hotel again. The staff and cleanliness of their place were outstanding.

Business Self

10/10

Exceptional

15 Apr 2025

Tatyanna

Loved my stay!

Business Self

8/10

Excellent

08 Apr 2025

Jerry

Staff very respectful and friendly

Business Self

10/10

Exceptional

04 Apr 2025

Darby

Will definitely be coming back. Thank you!

Business Self

10/10

Exceptional

04 Apr 2025

Fe

Updated and clean rooms

10/10

Exceptional

31 Mar 2025

Jordan

Very quiet I wasn’t disturbed once

Leisure Partner

2/10

Poor

26 Mar 2025

MaRisha

Couldn’t get Any Sleep Due To Disturbance

Couldn’t get any rest due to a disturbance next door to my room, I called down stairs a few times to report the issue but nothing was done about it, it was by far the worst stay I’ve experienced while staying at Main Stay Suites. It was hands down unprofessional and as I stated I’ve never experienced anything like this at his hotel.

10/10

Exceptional

12 Mar 2025

Daresha

Yes Yes Yes

very clean and smoke free I like it. I enjoy my stay here.

Self

10/10

Exceptional

12 Feb 2025

Teresa

Highly recommend

Clean, comfortable, and safe. excellent choice for guests with family at Baptist hospital .

Friends_and_family Family

10/10

Exceptional

03 Feb 2025

Zanita

This is a very nice place. Clean and efficient. Does not have a lot of kitchen appliances but we are only here for one evening so that was ok.

Business Partner

10/10

Exceptional

27 Jan 2025

Kimberly

I have stayed MANY times here and the management is always very friendly and helpful.

Business

10/10

Exceptional

20 Jan 2025

Melissa

Comfortable room. Quiet

Partner

10/10

Exceptional

28 Dec 2024

Justin

The facility was newly remodeled. Very welcoming and modern. The staff was friendly and accommodating! We will definitely be back!

Partner

2/10

Poor

03 Dec 2024

Thomas

Traveller Be Advised

This hotel has a \"no firearm on premises\" policy that was not listed in their Hotels.com details. When discovered they would not cancel the reservation and charged me for the full stay that I couldn't legally use since I travel with a firearm. Their excuse was I had booked with Hotels.com, but Hotels.com app would not allow me to cancel reservation on day of check-in.

Self

10/10

Exceptional

19 Nov 2024

Sarah

I stayed for 3 nights. My room was clean, everything worked as it should and the staff were very friendly and helpful. Having the kitchenette was very convenient and I liked that it was well stocked with pots/pans, dishes and cutlery. I would stay here again.

2/10

Poor

22 Oct 2024

kia

There was a very strong must odor in the linens, pillows to be specific. The pictures show carpet but they actually do not have carpet. The hot water did not work in the kitchen sink and barely worked in the shower. Due to the room NOT accommodating my work needs I had to book another property at the last minute. Don’t waste your time or money here.

Business Partner

10/10

Exceptional

06 Oct 2024

Kimberly

The hotel is very close to Baptist Health Medical Center and Arkansas Heart Hospital. The owners were renovating the facility, but the noise wasn't a problem. The rooms were super nice and comfortable. It is ideal to stay for a long term or more than one day. It is budget-friendly.

Business

10/10

Exceptional

25 Sep 2024

Michael

Extra friendly staff!!

Business Self

2/10

Poor

26 Aug 2024

Valarie

I was place on the floor with my cane in hand. Well the elevator broke and the hallway flooded. Not a good experiences for a week stay. They are remodeling but… enter at your on risk people live there so be strong. Not what I expected in WLR.

Business Self

10/10

Exceptional

14 Aug 2024

Hosea

Professional services

Leisure Self

4/10

Poor

13 Aug 2024

Jared

Did not like the roach

Leisure Partner

10/10

Exceptional

10 Aug 2024

Alan

Quiet and conveniently situated.

8/10

Excellent

09 Aug 2024

Amanda

Room was very nice. Check in was easy.

Business Partner

2/10

Poor

16 Jul 2024

Kristina Marie

I walked in, saw the roaches and that the property wasn’t as pictured in my opinion, and walked out after realizing just how bad it was. Even with the smell, I gave it a shot but everything in me said to leave and I did. The front desk agent tried to make me happy and was very kind but I mean another room wouldn’t change the smell nor the bug issue. They refused to give me a refund despite the clearly misleading booking experience. I cannot describe how terrible the smell was short of to say that I never got used to it. There is no way the renovation will fix the bug issue. Maybe a renovation with a wrecking ball but like that’s it. The ac was also either off or not working in the room. The floor was new but the chair, kitchen, and just the condition of everything tells me it is not just a facelift that needs to happen to fix this place. I felt like if I turned the lights off, the roaches would battle the bed bugs for territory over my sleeping self (if I could sleep). I’ve stayed in some gross places but this is by far the worst. Avoid. At all costs. I paid for a whole new reservation after calling around to other hotels at 2 am. That’s how much of a hard nope this place is. It’s cheap but I’ve stayed at nice, cheap places.

Business Self

10/10

Exceptional

28 May 2024

Irfan

Excellent Property

Clean and Nice place. Staff Keerthi, Dushanth and Neermal all were great. Helpful and courteous.

8/10

Excellent

25 May 2024

Julie

This is a nice hotel the bed is comfortable and it has very nice pillows. I like all the dishes and untenicils and counter space.
The staff is very sweet. They always smile and greet you. I have never had a hotel befofe that asked me to let them know of they can do anything for me.
If i stay in town for another week, i will definitely stay here because out of 4 hotels in west little rock i stained in, i never wanted to retun.

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2024

Hardy

The Guy That Was There On February 13,2024 Between 10 & 11:00 PM was So Helpful I'm Grateful For The Easy Check In....

Business Family

10/10

Exceptional

20 Dec 2023

Taminka

The staff is great. Kiki went above and beyond when i need help with my paynent card. She was very patience with me. Awsome customer service..

Business_and_leisure Self

10/10

Exceptional

18 Dec 2023

Taminka

I made huge mistake in booking. But the staff was friendly patince and understanding and helped me out. I give the staff 12 stars.

4/10

Poor

11 Dec 2023

Marneisha

Nice property but customer service was nt satisfactory

8/10

Excellent

05 Dec 2023

Clarence

Cleanliness

Kitchen had old food in the refrigerator. Coffee spill stain all over the bar

Friends_and_family Family

8/10

Excellent

13 Oct 2023

Daniel

The property was not as clean as I would expect of a hotel, but it wasn't horrible. We had no issue staying there. A young lady was there during the two evenings of our stay and on the morning of checkout. I believe her name was Keethri (?). She was delightful! And very helpful. Our room was wheelchair accessible, including the shower, and it had more space than any ADA-accessible room we've ever stayed in.

Business_and_leisure Partner

10/10

Exceptional

23 Sep 2023

Heather

Staff was very friendly and kind

2/10

Poor

22 Aug 2023

Rebekah

Horrible

The whole stay was horrible. I booked a 2 queen bed suite. When I got there and checked in they downgraded me to a double bed room. They also charged me $25 for something I’m not even sure what for. I kept asking the man what it was for and he said they charge everyone. Then he charged me another $75.00. I get to the room and there are lights just hanging out of the fixtures even the lights in the fridge were hanging down. There were cockroaches and the floors were sticky. We only had 2 towels for 3 people for 2 days. When we tried to ask for more towels they wouldn’t give us any. The heat index was at 105° and the air condition would stop working for long periods of time. The trim was coming off the counters and cabinets. I honestly don’t know how this hotel is open for business. I’m very disappointed in my stay. And can’t believe I spent $300 on that hotel. I was in town for a concert and live 5 hours away. If it were up to me I would have left early Saturday night and not stayed a whole other night in that hotel. But the rest of my party was not able to stay awake to drive all the way home. The absolute worst and most disgusting hotel I’ve ever stayed at.

Friends_and_family Family

2/10

Poor

15 May 2023

Verified traveler

Stay Away

Would never stay here, property is nasty with trash everywhere. They do not sweep the floors. No one was at receiptionist desk or would answer the phone. I ended up reaching out to hotels.com and got the reservation cancelled and booked in cleaner hotel.

Self

2/10

Poor

12 May 2023

Mike

Staff was fine. Problem was that Expedia took the reservation, charged me, but when I arrived, I was told there were no rooms available. I did chat with an Expedia staff (Chayanne, I think) and it was resolved as I was given a refund, but it took about an hour and was frustrating.

Business Self

2/10

Poor

01 May 2023

Sherman

facility is in bad shape and lack of maintaining

Leisure Family

2/10

Poor

01 May 2023

Gene

The staff was rude

Self

4/10

Poor

30 Apr 2023

Becky

So the entire property reaked of smoke Curtains didn’t work, telephone didn’t work to call down Couple lights was out Most likely never stay there again

Leisure Partner

2/10

Poor

04 Apr 2023

Brittney

I was unable to stay here due to no staff manning the front desk!! No help from customer service either! Place looked dirty and read other reviews about drugs and prostitution there!

Leisure Family