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Grand Hyatt Mumbai Hotel And Residences

Mumbai · India

Bandra Kurla Complex VicinityView location

8.8/10Excellent1,001 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Location6.8/106.8
Neighborhood7.6/107.6
Value10.0/1010.0
Amenities9.0/109.0
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  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Hyatt Mumbai Hotel And Residences

The establishment's common areas include Wi-Fi internet connection. The reception does not work around the clock. A fee may be chargeable for some services.

Read more about this hotelShow less

A stay at Grand Hyatt Mumbai Hotel & Residences places you in the heart of Mumbai, within a 5-minute drive of U.S. Consulate General and MMRDA Grounds. This family-friendly hotel is 3 mi (4.8 km) from Juhu Beach and 3.2 mi (5.2 km) from Phoenix Market City Mall.

Make yourself at home in one of the 658 guestrooms featuring minibars. Complimentary wired and wireless internet access is available. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Mumbai? This hotel has 11571 square feet (1075 square meters) of space consisting of a conference center and 5 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

EarthCheck No alcohol served onsite No alcohol allowed onsite Car recommended Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Alcohol is not served or permitted at this property.
    • A car is recommended for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve high chair
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately INR 1450 per person
    • Airport shuttle fee: INR 3200 per vehicle (one-way, maximum occupancy 2)
    • Pet fee: INR 5000 per pet (varies based on length of stay)
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: INR 1500.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

Nearby attractions

University of Mumbai 0.6 km / 0.4 mi
MMRDA Grounds 2.1 km / 1.3 mi
Ashtavinayak Temple 2.3 km / 1.5 mi
JioGarden 2.6 km / 1.6 mi
Linking Road 2.7 km / 1.7 mi
Nita Mukesh Ambani Cultural Centre 2.9 km / 1.8 mi
Jio World Convention Centre 2.9 km / 1.8 mi
Jio World Drive 3.2 km / 2 mi
Bandra Family Court 3.2 km / 2 mi
U.S. Consulate General 3.3 km / 2.1 mi
Nanavati Super Speciality Hospital 3.8 km / 2.3 mi
Juhu Beach 3.9 km / 2.4 mi
Hill Road 3.9 km / 2.5 mi
NMIMS Mumbai 4.3 km / 2.7 mi
Carter Road Promenade 4.4 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Wi-fiExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Grand Hyatt Mumbai Hotel And Residences

8.8
Excellent
1,001 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
6.8 /10
Neighborhood
7.6 /10
Value
10.0 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
27 Jun 2026
Rasmikant
Rooms were clean, breakfast was amazing, great spa and pool
Friends_and_family Friends
10/10
Exceptional
25 Jun 2026
Chhaya
It was clean, spacious and quiet. Can’t complain.
Self
10/10
Exceptional
21 Jun 2026
Jayesh
Clean rooms

Friendly staff

Good breakfast plenty of choices to eat from
Friends_and_family Friends
8/10
Excellent
23 Apr 2026
Luca
All good , just a little dated
Business
10/10
Exceptional
08 Apr 2026
MICHAEL
First rate hotel in every sense, from cleanliness, to housekeeping, to front desk staff, to transportation, to the on-site restaurants and orderliness of the rooms. Zero complaints about this top-notch facility.
Self
10/10
Exceptional
16 Mar 2026
Jayesh
Excellent breakfast.
Partner
6/10
Pleasant
15 Mar 2026
Wendy
One of the reasons I booked this hotel was for a hotel shuttle service to and from the airport. It says they have this on their information. This isn’t true and I only found this out when I landed at Mumbai airport. I had to pay 1,000 Indian rupees for a taxi to the hotel. I had to pay more than 3,000 Indian rupees to go back to the airport which is a complete rip off for a short trip. I had no other choice. The hotel need to change the misleading information they have on their page.
Also, the room I was in was next to a construction area. It was very noisy until j k ate at night with jackhammers and loud talking.
All the staff were lovely. I’m very disappointed about the taxi costs.
I would gave preferred being in a room away from construction areas.
Self
10/10
Exceptional
13 Mar 2026
Lovlina
Welcoming and helpful staff, lovely and spacious apartment and beautiful hotel
6/10
Pleasant
22 Feb 2026
Minu
The room was given to us as a family room, but after the extra bed that was added for my son, there was hardly any room to walk around. We had to get the extra bed changed as the mattress spring was poking through the mattress.

The staff was friendly and efficient, as they changed the bed when requested.
Leisure Family
10/10
Exceptional
21 Feb 2026
AMIT
Yes
Self
6/10
Pleasant
20 Feb 2026
Jose
Room condition is just ok. Staff are courteous.
Friends_and_family Friends
10/10
Exceptional
15 Feb 2026
Lovlina
Staff were fantastic and rooms were fab.
Leisure Family_with_children
6/10
Pleasant
13 Feb 2026
Dhara
The thermostat was not working
10/10
Exceptional
07 Feb 2026
Aliya
Fantastic service right from check in
8/10
Excellent
05 Feb 2026
Mitesh
YES-Clean room, staff
Leisure Family_with_children
10/10
Exceptional
01 Feb 2026
kalpesh
Absolutely fantastic hotel
10/10
Exceptional
28 Jan 2026
Dinesh Valjibhai
Everything
10/10
Exceptional
22 Jan 2026
Mrs R
Yes
Friends_and_family Family
10/10
Exceptional
16 Jan 2026
Sandeep
Great food, clean room, attentive staff
Leisure Family
10/10
Exceptional
07 Jan 2026
Ismail
The hotel was excellent, room was clean. Very impressed with everything. Didn’t have breakfast as checked out early but tried the restaurant was lunch which was also excellent. Would definitely book again and recommend to friends and family.
Leisure Self
10/10
Exceptional
06 Jan 2026
Vimal
The staff are really something special here.
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Rajat
An exceptional stay at the Grand Hyatt. From the moment we arrived, every staff member greeted us with genuine smiles, warmth, and courtesy—it truly made a difference. The premises were spotless, well-maintained, and extremely convenient. Breakfast was efficient and thoughtfully done, helping us start our mornings perfectly without feeling overstuffed. We enjoyed every bit of our stay and would like to sincerely compliment each and every staff member who made our experience so memorable and welcoming. Truly outstanding hospitality
Business_and_leisure Family
10/10
Exceptional
05 Jan 2026
Shital
3 rd time here
Excellent as always
Staff and food amazing
Leisure Family
10/10
Exceptional
03 Jan 2026
A
Great service, clean room great breakfast and excellant food in the restuarant.
10/10
Exceptional
30 Dec 2025
Gowtham
Yes
10/10
Exceptional
29 Dec 2025
KRISHNA
Good room and staff
10/10
Exceptional
27 Dec 2025
jigish
Great
Leisure
10/10
Exceptional
27 Dec 2025
Paresh
Great hotel. Very modern with great staff.
Friends_and_family Family
10/10
Exceptional
23 Dec 2025
Jayesh
Amazing place
Stay
Atmosphere
Food
Staff
Friends_and_family Friends
10/10
Exceptional
18 Dec 2025
Mr Pritam
As expected no complaints
Business_and_leisure Self
6/10
Pleasant
04 Nov 2025
VIDYA
The room was in good condition. The staff at breakfast was terrible, just ignored us, they profile you, if you look like them, they ignore you, had to call the manager. We are New Yorkers (originally from South America), I believe that's the way they treat Indian nationals. They needed to be trained to respect all races.
Leisure Family
10/10
Exceptional
31 Oct 2025
Rajesh
Staff was attentive and welcoming
Friends_and_family Family
8/10
Excellent
29 Oct 2025
Felix
Nice hotel. Clean rooms but bath tub bit old and water leaks. Overall staff were good except one stewardess at club room was little impolite.
Self
10/10
Exceptional
18 Oct 2025
swapnil
Staff is really helpful
Leisure Family
10/10
Exceptional
04 Oct 2025
Rajib Kumar
Very clean rooms, excellent friendly staff, great food buffet and nice spa.
Business
10/10
Exceptional
09 Sep 2025
SUNIL
ramesh room attendant was amazing. always there to help top guy. Front end staff always helpful as well as door staff. great experiance.
Leisure Family
8/10
Excellent
13 Aug 2025
Rekha
This was a nice hotel to stay .. would recommend to anyone .
Business_and_leisure Self
10/10
Exceptional
31 Jul 2025
Dinesh
Very good high standard hotel
Friends_and_family Family
10/10
Exceptional
29 Jul 2025
bhargava
Loved everything inside the property! Breakfast was amazing, rooms were beautiful and even enjoyed the swimming pool.
Business_and_leisure Family_with_children
10/10
Exceptional
13 Jul 2025
Hussain
No complaints. Smooth stay
Leisure Family
10/10
Exceptional
25 May 2025
faramarz
Excellent service. Nice and clean Roma. Facilities are great. Only down side is nothing around the area is walkable,
Business
8/10
Excellent
23 May 2025
Jaylesh
Excellent hotel and great service and very clean. Would highly recommend to anyone staying in Mumbai.
Friends_and_family Family
10/10
Exceptional
11 May 2025
Mr Pritam
Proprty always meets expectations so usually first choice of stay if available
Business_and_leisure Partner
10/10
Exceptional
06 Apr 2025
Raminder
Absolutely worth the trip. Hotel was amazing
Leisure Family
10/10
Exceptional
31 Mar 2025
Vishal
Excellent service it was second time stay and would stay again next year
Leisure Family
10/10
Exceptional
23 Mar 2025
Amit
Loved the central location the staff and the beds are brilliant for great sleep
Business
6/10
Pleasant
09 Mar 2025
Sonel
Washroom needs to be redone
Business Self
10/10
Exceptional
06 Mar 2025
Milliessa
Awesome staff and great restaurants.
Business Partner
10/10
Exceptional
06 Mar 2025
Chakusola
Great place
6/10
Pleasant
27 Feb 2025
Vijay
Had a sick child with special restricted food/diet. They refused to heat up outside food. It costs you nothing to help use a microwave. Beautiful hotel. Baggage help was very nice.
Leisure Family_with_children
6/10
Pleasant
27 Feb 2025
Tomoharu
I was quite annoyed by the staff at the club lounge. They kept visiting my table every three minutes, offering to clear away plates and cups, which I had repeatedly asked them not to do. This excessive attentiveness disrupted my experience and felt unnecessarily intrusive.
Business Self
10/10
Exceptional
26 Feb 2025
Milliessa
Extremely helpful staff.
Business_and_leisure Family
6/10
Pleasant
31 Jan 2025
Sunjay
Room and hotel is dated albeit some floors are being refurbished. Also, breakfast time is quite chaotic and cramped. Not 5 star as should be expected.
Leisure Partner
10/10
Exceptional
29 Jan 2025
Frank
Staff terrific
10/10
Exceptional
27 Jan 2025
shemina
great staff
6/10
Pleasant
26 Jan 2025
Suketu
I recently stayed at Grand Hyatt and had a mixed experience. While there were some highlights, there were also areas that could use improvement.

Firstly, I found the bed to be incredibly comfortable, which made for a great night's sleep. The room itself was very clean and well-maintained, which I appreciated.

However, I was disappointed with the service staff during my stay. They did not assist with my bags, which I expected would be part of the service. This lack of assistance was frustrating and detracted from my overall experience.

Additionally, I felt that the food selection for breakfast could be improved. While there were some options available, a wider variety would enhance the dining experience for guests.

Overall, while my stay had its positives, I believe that with improvements in service and breakfast options, Grand Hyatt could provide an even better experience for its guests.
Leisure Family
8/10
Excellent
24 Jan 2025
Tara
Overall great stay for a few days. The property is very well kept, very central and easy to get to transportation as needed. Staff are very friendly and kind. Breakfast buffet had many good options. Room service was generally good (don’t recommend the belly of pork, so much soft barely cooked fat). The bed was super comfortable and pillows just right. Water pressure in the shower excellent.
Only major complaint was the loudness of the on site club. Was so loud for hours that we couldn’t sleep. Possibly because of the location of our room? Our friends on the other side of the hotel did not have the same issue.
Leisure Partner
10/10
Exceptional
21 Jan 2025
Sandra
I really enjoyed this hotel after trying to stay with a friend's cousin in Mumbai. It is a bit tired around the edges, there are signs of some wear but it is still a haven of comfort and tranquility compared to the rest of Mumbai. All the staff are extremely nice and helpful. It is some of the guests that bring the tone down. I observed rudeness to staff in the form of yelling, inappropriate attire like appearing to breakfast in pajamas and hotel slippers, ill-behaved children etc. Mumbai itself is not a pleasant experience but that's not the hotel's fault. As soon as you turn the corner from the hotel drive, you are surrounded by the typical filth, noise and squalor that make up most of the city. It is surprisingly quiet for being so close to the airport. I didn't hear any aircraft noise, not even outdoors by the pool. You hear some faint traffic noises there but it's not too bad. I had a room facing the front of the hotel and the street. You could hear the ever-present honking through the window but it wasn't too loud. The food buffets are lavish and varied, bed are super comfortable and the concierge service goes above and beyond. I really enjoyed the gym, steam room and pool. It was worth staying here from a few days to recover from Mumbai's noise and pollution.
Business_and_leisure Self
10/10
Exceptional
17 Jan 2025
Frank
.
2/10
Poor
11 Jan 2025
vetry

Filthy, Unsafe, and Dishonest – Not Worth the Pric

Avoid this place. We booked the apartment to rest before a long flight, but it was filthy—mosquitos, hair, and leftover food on the floor. My entire family fell sick. Staff dismissed the poor hygiene, claiming “that’s how apartment residences are.” Housekeeping was unresponsive, and the second room was just as dirty, with a previous guest’s toothbrush still on the counter. I overheard staff saying, “If the client hasn’t seen it, just remove it and move on,” not realizing I understood them. The third room was barely acceptable but still had mosquitos and a foul odor. This property is neither clean nor honest. I’ve taken photos to warn others—completely unacceptable for the price we paid.
Friends_and_family Family
8/10
Excellent
08 Jan 2025
Pritam
Service was good allround a good experience
Business_and_leisure Self
8/10
Excellent
05 Jan 2025
Tuhin
Good comfortable property and proximity to south Bombay.
Clean with good amenities and very comfortable.
They should improve on their breakfast buffet wait times
Leisure Family
4/10
Poor
04 Jan 2025
Nandini
Hotel lost our reservation so we had to wait 40 minutes to check in with no apology or explanation. Very disappointed and expected better customer service. Hotel facilities and food are good.
Leisure Family
10/10
Exceptional
04 Jan 2025
Blair

Great apartment and great service.

Great stay. Overall good room and very useful as a family as we were in the 2 bedroom apartment. Service was great as you have a separate reception away from the main busy hotel if staying in an apartment.
Friends_and_family Family
10/10
Exceptional
31 Dec 2024
Douglas
An amazing property. My stay here was one of the better places I’ve stayed anywhere in the world.
Friends_and_family Family
8/10
Excellent
19 Dec 2024
Crystal
The property is beautiful from the time you step into the Hotel. The room was very nice and spacious for two people. We stayed in room 2194 and the view was over the Asian restaurant. The Bell caos were on point everyday. The club area was very nice. Let me finish by telling you about the Breakfast Buffet. Awesome. The team and Management Staff get av5 Star across everything.
Leisure Family
10/10
Exceptional
06 Nov 2024
Chris
Amazing service and very conveniently located.
Business Self
10/10
Exceptional
06 Nov 2024
Justin
Good
10/10
Exceptional
06 Nov 2024
Justin
Good
10/10
Exceptional
06 Nov 2024
Justin
Good
10/10
Exceptional
28 Oct 2024
Inderjit
We had good time
Very good services
Leisure
10/10
Exceptional
24 Oct 2024
Justin
Great stay
10/10
Exceptional
15 Oct 2024
Donald
The staff was friendly and accommodating.
Business
10/10
Exceptional
05 Oct 2024
Verified traveler

Great hotel and experience

It was great, service was swift and we got to check-in early without even asking. Staff are extremely attentive and helpful. The grand Hyatt is my go-to hotel in Mumbai
Friends_and_family Family
8/10
Excellent
17 Sep 2024
Sridhar
Looks good. Though looks little impersonal. They sprayed some room perfume which smells horrible like some strong chemical
Business
10/10
Exceptional
06 Sep 2024
Venitta
I’ve stayed at the Hyatt before and it has never disappoint. The restaurants were fantastic. The pool was nice except no drinking allowed by the pool, also the jacuzzi was out of service which was disappointing. The spa for ladies was nice clean and had all the amenities, my husband said the men’s side was nice until he was forced to get out of the jacuzzi because there was a sewage back up and was starting to enter the jacuzzi. I was given the option for room upgrades because I booked 3 rooms; I opted for an apartment three bedrooms two living rooms a balcony kitchen and each room had their own bathroom, it was nice for the space but it was very outdated. The tv were not smart TVs thank god I had my own HDMI cable and iPad to connect to the tv to watch something because the TV had not to even watch. The facility over all is a good stay but once again the surrounding area was terrible alot of poverty people begging it was hard to walk on the streets. We got a few recommendations for shopping which were places decently priced. The excursions around the area were mainly of historic sites and there were tours that included touring the slums.
Leisure Family
10/10
Exceptional
27 Jul 2024
muhammad

Amazing 5 star hotel

Loved the stay , it was very comfortable . The staff were especially very hospitable and most of our requests were met with a smile. We stayed with our twins and toddler and had a 1 bedroom apartment, and it was the perfect choice with lot of amenities. Would stay again 10/10
Friends_and_family Family
6/10
Pleasant
13 Jul 2024
Ganesh
It took forever to check in to the property only to find out that the type of room we booked was unavailable. They downgraded the room while checking in even though we paid more for the room upgrade. Had to call the property manager and argue for 30 mins just to get an upgrade to an apartment which was all the way on the other side of property. Never coming back here again.
Business_and_leisure Partner
8/10
Excellent
04 Jul 2024
Mr Pritam
Was not advised anytime in advance that renovations was taking place between 9am to 9pm on different floors so noise was a bit of a inconvenience.
Business_and_leisure Self
2/10
Poor
26 Jun 2024
kapil

Construction on and no one tells you ..!!

If you are paying full money and more than taj SZ, JW, trident BKC and Sofitel and still you are not told that there is some construction going on which will affect your stay - that’s not good at all.
Business
10/10
Exceptional
27 May 2024
Tandin
Nice property and clean comparing with others hotels in India.
Leisure Family
10/10
Exceptional
06 May 2024
Small
Such a lovely place to stay and feel like own place.
Business_and_leisure Friends
2/10
Poor
05 May 2024
Sandeep

Hogue has a policy - we don’t care

Worst experience ever in 50 year of travelling
Friends_and_family Family
10/10
Exceptional
26 Apr 2024
Nureen
It was a nice place. Staff was super helpful
6/10
Pleasant
24 Apr 2024
Rahul
Did not like it
6/10
Pleasant
19 Apr 2024
TV Raghunath
Ok
Business Family_with_children
10/10
Exceptional
18 Apr 2024
Shalvi
Clean, hospitable. Huge rooms. Very good staff. Very close to BKC.
Leisure Friends
10/10
Exceptional
16 Apr 2024
Sandeep
What a fab stay I had with my team at The Grand Hyatt Hotel and Serviced Apartments. It was the best service I would have experienced - my sincere gratitude to the staff of The Grand Hyatt Hotel and Serviced Apartments. Loved the upgrades.
Best wishes
Sandeep
Business
6/10
Pleasant
14 Apr 2024
Jules

Don’t use the laundry!!

Nice hotel, a lot of amenities but I put a small wash through laundry and got charged £120 for it. Do NOT use the laundry, the prices are worthy of a scam even for back home. Also rooms are on the very low-end of 5-star.
Partner
8/10
Excellent
27 Mar 2024
Harjinder
The breakfast buffet was amazing. Rooms were clean. Receptacles were out dated. USB connections were broken.
Leisure Family
10/10
Exceptional
21 Mar 2024
Kalvinder

Mumbai 2024

Lovely hotel, breakfast can be improved (im biased as i come from an F&B background), room sink & shower drain kept flooding .... service was prompt though... lovely poolside though need some sheltered tables & chairs i thought. Will visit again
Friends_and_family Family
8/10
Excellent
02 Mar 2024
Mr Pritam
Good location to get around but service and staff attention has started to lack a bit as have stayed in this Hotel many times
Business_and_leisure Partner
6/10
Pleasant
29 Feb 2024
Stephen
Staff at this hotel are fantastic the food is very good but the first floor pool area was dirty they need to clean the area and pool everyday as other hotels.the club lounge is good but the rooms don’t have that fresh feel after being cleaned which you get at other 5star hotels.
10/10
Exceptional
29 Feb 2024
Milliessa
Great staff and wonderful clean hotel.
Business_and_leisure Partner
10/10
Exceptional
27 Feb 2024
Kiran
Very good service
2/10
Poor
26 Feb 2024
Verified traveler

WORST AFTER SALES

I booked 2 rooms with breakfast for my boss and my colleague in this hotel. Upon check in they were advised that they need dont have breakfast on the reservation and they need to pay. My boss paid for 2 breakfasts. I have been sending email and calling the hotel for almost 2 weeks, but they have been transferring my call from one person to another person. No response to the email. I spoke with one of the receptio and mentioned the charges were reversed but i did ot get any email confirmation.
Business
10/10
Exceptional
20 Feb 2024
Justin
Great location, Great Food ans good rooms
8/10
Excellent
11 Feb 2024
Chetan
Ok. Breakfast requesting any drinks too mutiple attempts. WiFi is super poor speed. Alot of mosiquos in area. Otherwise good
Leisure
2/10
Poor
10 Feb 2024
Aslam
Wost stsy at this hotel in years.
Garbage smell of rotting food in the hallway, totally run down rooms. Beds you can feel the springs. Bed sheets and duvet are totally used over the years and not replaced. Rooms are run down, furniture so old very uncomfortable to use.
Airport pickup was confirmed and no.one was there to pick up.
Disgusting and will never ever stay here
Friends_and_family Family
2/10
Poor
08 Feb 2024
Jigar
It is a good property but the biggest problem is that it is full of mosquitos from the reception to the room.
Business_and_leisure Self

Location & surroundings

Grand Hyatt Mumbai Hotel And Residences
Bandra Kurla Complex Vicinity, Mumbai, India

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Grand Hyatt Mumbai Hotel And Residences

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